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Experienced IT Professional with broad-based experience and hands-on skill in the successful implementation of highly effective System Operations and cost-effective Management. Experience with Telecom, Banking, and Marketing Data Solutions.
Worked closely with client to collect requirements, perform scoping & estimation for new client implementations and handled change requests. Accountable for ownership of on-time input and output delivery of data sources with clients, vendors, and internal stakeholders. Verified input/output counts, monitored data processing jobs and audits/verified the results based on historical trends. Setup and built processing flows, including ad hoc, new build and more complex flows. Accurately validated source and output data, data formatting specifications, and output requirements according to specifications and service level agreements. Utilized heavy SQL in Hadoop tool to perform data segmentation and transformations. Configured new Client Tenants in AD. Collaborated on the development of automation. Managed incident and problem management processes and served as the first line of support for client queries, resolving issues according to customer specifications. Migrated data from existing Hadoop environment to SAS and UDL environments. Responsible for managing PII, PEL, and anonymous data.
Client Management role accountable for gathering information from Banking Clients regarding their challenges with BSA, EDD, and AML fraud. Developed new methods and changes to existing practices and presented recommendations to management. Performed a wide variety of Data Mapping, system configurations, and implementations for various Financial Institutions. Led Client implementations of enterprise level software programs for financial regulatory compliance. Led multiple project deployments of varying size and scope, often with competing timelines. Worked collaboratively within a large organization. Completed projects on time and within budget.
Participated in the modification of existing ATM/Debit applications and development of new applications. Liaison and technical resource between management, staff and information systems to define and communicate standards of operational policy, plans, customer service and financial/performance reporting. Responsible for writing combined business requirements, UI development, documentation, and test plans utilizing Waterfall and Agile methodologies. Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary. Implemented client training (business and technical) and supervised software integration on client's website. Documented POS, Debit, EMV, and ATM workflow diagrams and presented these to large client groups.
Gathered information from Business owners regarding functional and business specifications.Translate functional specs to programmers in a clear and concise manner. Coordinated testing efforts with end users and QA Team. Acted as a key communicator with Bank, Debit Card and Network providers. Product and Development Manager for HSA products in regards to Benefits, Claims and Billing. Managed annual external audit. Developed analysis models to ensure employee benefit plans rollout date deliverables were met. Managed and executed all duties as the Bank Secrecy Act/OFAC Officer.
Responsible for managing various Corporate Systems, system issues, and writing technical documentation. Worked with system design group for improvement and enhancements to existing systems, and other special projects as assigned. Supported and managed Essbase, Workday, Peoplesoft, Clarity, SAP, and 10 SQL databases. Accountable for on-going system optimization and User management. In charge of Change Management processes.
Dedicated to supporting and improving the digital marketing data processing and analytical reporting operations to increase overall client satisfaction. Responsible for assuring that all job processes and production client data marts were updated, available, and met SLA compliance. Responsible for the coordination of cross-functional collaborative efforts with other technical teams when investigating live "client-impacting" production issues. Identified flaws in our application, while driving for improvement through detailed workflow analysis. Documented case studies' and investigation details in online repository. Utilized SQL and UNIX skills to investigate complex systems issues and defects.
Responsible for providing ERP / SAP System Support and configuration on the AASIS Payroll HCM Module. Created Payroll Processing test scripts as needed. Maintained documentation relating to technical and end User needs. Responsible for creating Functional Specifications for Development Teams. Responsible for creating various reports through SAP and SQL. Responsible for developing User documentation and software training materials. Modified Schemas, performed testing and documented results.
Responsible for configurations and management of Job Scheduling Systems and Client Servers. Analyzed the operations of systems which included developing, testing data migration routines and documenting the details. Responsible for on call 24/7 system support to data center employees. Utilized AIX / UNIX and SQL skills to troubleshoot System issues. Provided operational support for high-volume financial institutions.
Responsible for the Management of the Leasing Database Systems including administration, design, performance, and reliability. Managed software updates and tested functionality prior to placing them into Production. Performed various functional system configurations within Database. Utilized heavy XML, VB tools to create 51 web based Loan Documents within database. Produced ad hoc reports and documents for senior team members. Validated schematic designs working alongside software engineers.
Responsible for monitoring daily Inventory Accounting, Warehouse Distribution, Supply chain, Accounts Payable, and Wireless Revenue System Operations. Performed research and analysis to support Business Operations and presented findings to Manager and Project leaders. Conducted classroom system training for all Corporate System Applications. Performed Data Modeling, Data extracts, and System Loads. Utilized SQL to investigate AS/400 system issues. Reviewed files, records and other documents to obtain information and respond to requests. Created Business requirements and User Interface mockups.
Served as a Lead on a team to improve the functionality of our Reciprocal Accounting Database. Responsible for month-end closing process (including journal entries, reversals, accruals, and financial statement review. Performed collection efforts on delinquent invoices and maintained aging reports. Completed and mailed bills, contracts, policies, invoices and checks. Credited for playing key role in reporting over $2 million per year in revenues. Developed automation for electronic telecom billing and A/R loads. Performed a wide variety of data analytics.
Responsible for Managing Relationships with TPA, Group Administrators, New Business, Claims, Customer Service departments, and Insurance Agents regarding Premium Billing, delinquency, and reconciliation issues. Responsible for weekly reconciliations, month end accruals, reversals, and other G.L. reconciliations. Managed and supervised 4 Premium Accounting Analysts. Team leader for group responsible for premium administration. Served as a project leader for health & welfare administration system conversions, and vendor/relationship manager. Worked with 834, 835, and 837 transactions.
Responsible for troubleshooting AS/400 system issues; escalating as necessary, questioning appropriate individuals on status of items, working with and managing other information system staff to resolve items. Utilized SQL skills to troubleshoot system issues. Responsible for providing Training and Support to External clients regarding electronic claims processing. Responsible for supporting the ansi 835 and 837 electronic file configurations and system scheduling. Verified data integrity and accuracy. Assisted Clients with data analytic tools.
Managed 22 employees responsible for employee enrollment in health benefit plans, HMO plan enrollment reconciliation and premium payment, data entry to the health administrative system, Benefit Focus, Health Insurance Claim processing, COBRA and HIPPA compliance, and retiree administration. Implemented delinquency Procedures for past due Premium. Assisted the Premium Manager in the creation of Benefit Plans for Employer Groups. Responsible for reviewing reconciliations and evaluating all assigned balance sheet accounts. Confirmed that Premium Accounting records were maintained in accordance with Generally Accepted Accounting Principles (GAAP), company policies and RFP Enrollment Agreements. Worked with 834, 835, and 837 transactions. Responsible for managing enrollment additions, changes, reinstatements and billing.
Ensured the accurate and timely distribution of Employer Group group and Individual ID cards, Certificates of Coverage, Individual Policies, Certificate of Creditable Coverage, and other fulfillment information.
Interfaced regularly with the various internal departments such as Customer Service, Regional Internal Service Representatives, Statewide Business team, Claims, Information Systems, and Marketing Representatives regarding questions about eligibility, coverage and/or billing. Communicated with external contacts including Agent/Brokers, Policyholders, Group Administrators, and Pharmacy Vendors. Provided numerous data analytic reports to Executives.
With more then 10 years experience in Technology and 7 years of that working with the Agile frame work, across multiple discipline, I would make a perfect fit to your team.
In the past 4 years i have been the Scrum Manager of a BAU team which cover delivery, dev-ops and project delivery.
In the past year I have been working with the other delivery managers in CCT to introduce agile as a new way of working and I'm happy to say all areas of CCT are now running sprites.
The operations Manager is responsible for providing clients with the highest standard of service delivery, through the effective supervision and management of a national team of System engineer and developers to maintain, support and manage NAB's Contact Centre solutions. One of the first steps I undertook as the ops manager was to setup and establish an Agile approach to delivery. Today both my team run agile, from problem manager and change all the way through to BAU service request a run using time boxed sprints.
On a daily bases I am both ops manager and scram master my duty consist of the following but are not limited to;
Design, build, deploy & support integrated Genesys & web based contact centre software solutions across various media types (voice, chat, email, workitem etc) for Telstra and it's enterprise & government customers.
During this time at AVIVA, I have had the opportunity to provide comprehensive customer focused software support to Investors, Advisors and all other stake holders,so as to contribute to driving business success for the organisation. Due to my strong networking administration I have been instrumental in providing additional networking assistance, to Advisers. A few practical examples of this work have been: Consulting with IT professionals that support Advisors and Dealer groups. Hands-on networking support through remote access into advisors' networks In addition, I have helped to support the ever growing need of Data-feeds as it has grown rapidly in the last twelve months and continue to increase. As my current team leader has commented repeatedly “I have made Data-feeds support my own”.
Other Technology supported: N-Link Websites – Navigator, Avivagroup, Top200, St. Andrews and BluePrint. Illustrator First. Beta Testing of Straight Through Solutions. Risk Illustrator · Wild Dog, our internal team testing environment. · Computer Telephony Integration · Super Pay