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Professional Profile

Accomplished Software Engineer with 9 years' of experience in creating, testing, and implementing enterprise applications. Effective at technical support and customer relationship development. A quick learner with the proven ability to learn new systems and concepts.

Skills
  • Systems Implementation 
  • Java, Python
  • MS-SQL Server
  • Troubleshooting Proficiency
  • Root Cause Analysis
  • Mentoring and training
  • ISTQB BCS Certified Tester
  • Compliance and regulations
  • Vendor contracts and relationships
  • Complex Problem Solver
  • Capacity and scalability planning
Experience
Senior Software Engineer 09/2017 to Current Scientific Games Corporation Mississauga, ON
 
  • Led implementation of Slot Management Systems and its supported products for major customers in Ontario
  • Delivered Gaming Casino software solutions consistent with product road map, release plan milestones and key performance indicators.
  • Responsible for troubleshooting application issues, carry out root cause analysis and provide solutions
  • Implemented and tested enhancement feature requests to improve product functionality and extend performance
  • Installed and Administered systems test environment at provincial gambling regulators lab. Responsible for getting necessary approvals on-time and supported testing process
  • Worked closely with development and support team members to identify and remove software bugs
  • Supported, advised and mentored all levels of personnel
Technical Consultant 01/2017 to 09/2017 BAE Systems Applied Intelligence Toronto, ON
  • Responsible for deploying and integrating enterprise Anti-Money Laundering and financial fraud detection solutions within blue chip clients
  • Designing, developing and documenting configurations for 'NetReveal' suite of Applications to meet client requirements and to operate within their IT estate
  • Analyse and develop data processing software for large scale and real-time processing
  • Participating in the preparation for and delivery of workshops with clients'  technical, fraud, risk and compliance teams, investigators and data teams
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Senior Software Analyst 12/2012 to 09/2016 Bally Technologies Chennai, India
  • Deployed and configured Real-Time Casino Gaming Systems at various customer locations in USA, South Africa, Macau (China) and Canada 
  • Tracked, logged and responded to support tickets in Siebel CRM. Troubleshoot application/network issues, carry out root cause analysis and provide solutions as per defined SLA 
  • Ensured consistency in customer interactions worldwide by collaborating with counterparts located around the globe to standardize procedures and escalation processes
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  • Responsible for setting up lab environments at customer sites  for Pre Go-Live activities and getting necessary approvals from regulators
  • Provided feasibility analysis, worked on code fixes and custom enhancements
  • Maximized operational efficiency by coaching junior analysts on various technical and customer service skills​
Embedded Systems Software Tester 01/2012 to 08/2012 Blackberry Limited Ottawa, ON
  • Wrote several python scripts for automating test cases
  • Responsible for network and multimedia module testing in pre-released Blackberry devices
  • Administered automation test lab and debugged hardware and software issues in automation test nodes
  • Charted out the documentation for the creation and efficient use of test stations
Assistant Systems Engineer 10/2009 to 04/2011 TATA Consultancy Services Chennai, India
  • Completed wide range of software development and programming tasks using Java, J2EE technologies
  • Performed database programming in MS-SQL Server to generate reports from complex databases
  • Trained over 200 hospital employees in different hospitals about the hospital management system deployed in their hospitals which significantly increased the user input average from (35% - 40%) to (80% - 85%) average
  • Consulted with company and clients to determine user needs and design solutions
  • Helped debug and resolve critical software issues reported in production with rapid turnaround
Education
Post Graduate Diploma: Information Technology 2012 Lambton College Sarnia, ON, Canada
Bachelor of Technology: Information Technology SRM University Chennai, India
Certifications
  • Oracle PL/SQL Developer Certified Associate
  • MCSA Windows Server 2008
  • ITIL Foundation Certificate in IT Service Management
  • ISTQB BCS Certified Tester Foundation Level

This resume is created in 7 minutes.
Inspiring Software Builder
Experienced developer with diverse industry experience in mobile development, insurance and production. Professional expertise includes software testing, test case development, bug tracking and video/audio editing. 
Skills
  • Able to analyze and troubleshoot Information and technology solutions, audio, and visual issues.
  • Experience using Visual Studio 2012 to track, write, and add user stories to improve quality and productivity.
  • Proficient in Microsoft Test Management to track, write, report, test cases, and bugs for Software Testing.
  • Experienced, in using Jira, FishEye Crucible and TestFlo for tracking the progress of features and bugs, doing code reviews, and writing and running test cases.
  • Knowledge of using Leankit to track the progress of features, user stories and bugs.
  • Trained in the use of Jenkins for building applications and running jobs.
  • Have used Burp and Fiddler for testing performance and security against an Odata REST application.
  • Experience Editing audio for film, video and interactive media.
  • ProTools, Final Cut Pro, Adobe Premier, Audition for editing, mixing and recording audio and video.
  • Basic soldering skills and techniques.
  • Experience with Mac and PC.
  • Proficient in Microsoft Office Suite.
  • Adept in writing and editing Wiki for documentation.
  • Experienced in Agile and Scrum Methodology
Work Experience
QA Software Tester 07/2013 to 12/2017 Vertafore Inc Bothell, WA

Created and tested the company's first hybrid Apache Cordova mobile apps with HTML, CSS & JS.

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  • Identified application features and defects with an on-shore and off-shore team of developers, system engineers, project managers, UX designers, and testers.
  • Designed test plans and developed cases for functional, integration system, and user acceptance testing.
  • Examined business and system requirements and specifications to create and execute detailed test plans, and verify bug fixes.
  • Worked in an Agile and Scrum Environment
Quality Assurance Intern 01/2013 to 07/2013 Vertafore Inc Bothell, WA

Created and tested the company's first IOS native mobile app.

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  • Assisted with creating and testing the company's first IOS native app.
  • Organized with a 10-person team of developers, system engineers, project managers, UX designers, and testers to identify application features and defects.
  • Designed test plans and define cases for functional, integration system, and user acceptance testing.
  • Analyzed business and system requirements and specifications to create and execute detailed test plans, and verify bug fixes.
  • Worked in an Agile and Scrum Environment.
Board Operator 01/2012 to 03/2017 Entercom Communications Corporation Seattle, WA

Recorded, mixed, and produced radio shows and commercials for the company's difffrent stations.

  • ​Ensured all commercials run and play on the radio at designated times.
  • Initiated weekly Emergency Service Announcements.
  • Ran the board for radio shows.
  • Archived music for station.
Game Tester 09/2011 to 10/2012 Volt Redmond, WA
Tested and adapted Xbox games for Xbox systems.
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  • Performed user interface testing for Microsoft video games.
  • Accurately wrote bug reports using a PC-based tool.
  • Reported results to Team Lead.
Sound Production Crew 01/2011 to 10/2014 Mars Hill Church Seattle, WA
Recorded, mixed, and produced music for the company's different services.
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  • Analyzed and uploaded songs from each Sunday service to the web to create references for production teams.
  • Conducted, set up and manage audio-video equipment for services and events.
  • Operated and mix each service to produce a production for the public to enjoy.
  • Record each service for later production use.
Audio and Video crew 03/2013 to 03/2013 Sakuracon Seattle, WA
 Setup and maintained the A/V for panels at the event.
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  • Set up A/V equipment for panel rooms, game rooms, and theaters at the Seattle Convention Center.
  • Helped mix and monitor events and panels using multi-channel audio mixing boards.
Sales Associate 08/2008 to 12/2008 Toys "R" Us Bellevue, WA

Served and assisted customers throughout the store.

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  • Tracked merchandise and communicated to team members what products were available for customers.
  • Answered questions from customers while guiding them to products.
  • Operated computerize cash register system interfacing with technology.
Education and Training
Bachelor of Science in Software Development 2020 Western Governors University of Washington (WGU) Kent, WA, United States
Currently studying and progressing through the Software Development program.
Expected to finish in 2020
Quality Assurance & Technical Support Certificate 2013 Year up Puget Sound Seattle, WA, US

A program that provides hands-on skills in development, Bellevue College credits, and corporate internships at leading Puget Sound corporations. Courses include Information Technology, Business Communications, and Professional Skills.

Associate of Applied Arts in Audio Production 2011 The Art Institute of Seattle Seattle, WA, US
Certifications
Certified CompTIA A+
Candidate ID:COMP001021144082
Certification Date: May 15, 2017
 
Certified CompTIA Project+
Candidate ID:COMP001021144082
Certification Date: Apr 20, 2018 

Certified CIW Advanced HTML5 & CSS3 Specialist
Candidate ID: 790269
Certification Date: Oct 16, 2017

Certified CIW Site Development Associate
Candidate ID: 790269
Certification Date: Oct 16, 2017

This resume is created in 7 minutes.
Summary

 Honorably discharged United States Air Force veteran that is a  detail-oriented software test engineer and functional analyst. Able to perform successfully at multiple levels of responsibility. Offering specialized experience and skills in automated information systems, systems requirements, functional analysis, and information systems as a test engineer, an analyst, and a developer in usability testing.

Skills
  • Active Security Clearance 
  • Security Certified
  • Certified Microsoft Office Suite
  • Inspections and Testing  
  • Complex problem solver
  • Strong decision maker
  • Excellent communicator
  • Calm in stressful situations
Experience
Software Test Engineer and Program 02/2017 to 06/2017 OASIS Systems, LLC. Hanscom Afb, MA
  • Provide software test advice on testing virtual machines and Service Oriented Architecture infrastructure with the latest automated software test tools in a distributed test cloud environment.
  • Maintain comprehensive understanding of all integration and test activities of the development and integration contractors, and ensure the actions supporting test and evaluation are coordinated at technical reviews and planning meetings.
  • Ensure test plans sufficiently verify that system requirements have been met and comply with US Air Force guidance.
Software Tester and Functional Analyst 05/2011 to 11/2016 TRI-COR Industries, Inc Scott AFB, IL
  • Implement formal system testing activities for a particular project or subset of a larger project. 
  • Perform analysis of documented user requirements and assists in the design of test plans in support of user requirements for moderately complex to complex software or IT systems.
  • Responsible for ensuring that the test design and documentation support all applicable clients, agency or industry standards time lines and budgets.   
GDSS Functional Help Desk Analyst 07/2009 to 05/2011 TRI-COR Industries, Inc Scott AFB, IL
  • Perform facility and equipment transfers and deployments including recording the request, moving the equipment, assembling the equipment, configuring the equipment, and testing the equipment.
  • Perform physical inventory on equipment to include physically locating and inspecting all devices to be inventoried and recording that information.
  • Created remedy tickets describing the user's complaint/problem with the system and chronologically detailed all steps/measures taken to resolve the issue.
  • Compiled metrics for resource management, provided useful feedback to the user community and maintained a historical database on system problems, identifying procedures needing correction.
Lead Command and Control Systems Analyst 03/2003 to 07/2005 TRI-COR Industries, Inc Scott AFB, IL
  • Provided help desk support to end users and worked with end users providing guidance, consultations, and resolution of help desk problems. 
  • Validated user requirements for resource management and resolved networking, connectivity, server access, and system installation issues as necessary.
  • Provided system configuration and system design engineering for software applications and desktop computer systems and operational testing of newly-developed databases against real world systems.
Command and Control Specialist and Mission Manager/Operations Controller 01/1999 to 03/2003 United States Air Force Multiple locations in the US and European
  • Operated and monitored voice and electronic communication systems.
  • Monitored installation upgrades and communication facility modifications.    
  • Duties include managing critical communication links between air, naval, and ground forces.
  • Formulating and implementing emergency plans for natural and wartime disasters.
  • Coordinating emergency response teams and agencies.
  • Evaluating command center information and need for high-level military and government reporting.
  • Managing the operation of surveillance and detection systems.
  • Providing technical information and advice on capabilities and operational readiness.
Education
Technical Training 1999 United States Airforce
High School Diploma 1997 Boston Latin Academy Dorchester, MA

This resume is created in 7 minutes.
Summary
A highly motivated individual with exceptional customer service skills. Hardworking and an excellent team player. Can communicate effectively with people from diverse backgrounds and would be an asset to any employer. Keen to find a challenging position with an ambitious employer where I can continue to increase my work experience & develop my abilities
Skills
  • High customer service standards
  • Strong problem solving ability
  • Troubleshooting skills
  • Proficient with Microsoft Office Suite
  • Strong interpersonal skills
  • Dedicated team player
  • Time management
  • Self-directed
Experience
11/2014 - 03/2019 British Telecom
Call Centre Representative/ Team Leader
  • Provide friendly helpful service to clients for inbound call-center environment
  • Handle both Customer Care issues and Technical (Tier 1) support 
  • Diffuse Escalations, work with Tier 2 technical support via chat client in order to assist more advanced issues 
  • Specialize in assisting customers work with Windows ME and later, MAC OS 6 and later, in connecting to Home modems(regular and WiFi), portable Hotspot devices, USB modems and embedded laptops 
  • Basic Troubleshooting with home phone adaptors (wireless modem, not landline service) . Complete monthly Sales quota and fabulous Quality marks while keeping focus on call metrics  Minacs- Webchat Contract 
  • Provide efficient and comprehensive support to in-bound contacts from the company's webchat support website 
  • Provide in-depth walkthroughs for customers unable to gain resolution to their computer/ internet connection issues
  • Create and update a widely used 'Push' selection ( one button press creating an entire text response) for all common issues, and integrating basic computer programming
  • Assisted in training of my replacements via the common room in the chat program.
06/2010 - 11/2014 Barclays Bank
Call Centre Representative
  • Provide stellar customer service to clients for inbound call-center environment 
  • Dealing with a customers queries, requests, orders or complaints.
  • Diffuse Escalations, handle client questions and concerns, adjust bills as needed within policy 
  • Work with other teams to create resolutions for customers .
  • Debt collection and account resolution.
  • Compete with Sales Quota, schedule adherence, call metrics, with high Quality marks as focus .
  • Assist members of our teams by answering questions for agents in the general help room, through private messaging and also by quality training role- providing a listening spot for new agents preparing for their first week of calls
10/2007 - 06/2010 T mobile
Call Centre Customer Service Representative
  • Providing advice, information and assistance to callers.
  • Provide stellar customer service to clients for inbound call centre environment. 
  • Resolving all enquires on first contact with the caller.
  • Making sure that all telephone calls are answered promptly.
  • Dealing with a customers queries, requests, orders or complaints.
  • Following up customers by calling them back.
  • Research required information for callers using available resources.
  • Receiving up to 50 incoming calls from customers daily.
  • Involved in processing orders, forms and applications.
  • Accurately recording details of calls and issues on logging software.
  • Having a professional and courteous manner at all times.
  • Identifying and escalating priority issues or customer complaints.
  • Sending emails to clients answering their enquiries.
  • Taking ownership on all calls and queries answered.
  • Arranging appointments for engineers to attend premises & make repairs.
07/2002 - 10/2007 British Gas
Software Tester
  • Testing software to identify and resolve problems from a end users perspective.
  • In charge of testing developed software against specified requirements.
  • Accurately monitoring and recording results in test documentation.
  • Preparing detailed test plans, acceptance criteria and test scenarios for each project.
  • Liaising with developers and programmers to swiftly resolve faults.
  • Analysing, writing reports & communicating results to colleagues & managers.
  • Monitoring the testing process and identifying and logging test failures.
  • Performing peer reviews and estimates.Involved in Performance Testing, Scaleability / Stress and Load Testing.
  • Testing full product suite's, identifying problems & resolving them with the development team.
Education and Training
London, England
Business Administration University of West London
London, England
Harrow College Maths (C) English (B) Technology (B) Science (C)

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