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Professional Profile

Accomplished Software Engineer with 9 years' of experience in creating, testing, and implementing enterprise applications. Effective at technical support and customer relationship development. A quick learner with the proven ability to learn new systems and concepts.

Skills
  • Systems Implementation 
  • Java, Python
  • MS-SQL Server
  • Troubleshooting Proficiency
  • Root Cause Analysis
  • Mentoring and training

  • ISTQB BCS Certified Tester
  • Compliance and regulations
  • Vendor contracts and relationships
  • Complex Problem Solver
  • Capacity and scalability planning
Experience
Senior Software Engineer 09/2017 to Current Scientific Games Corporation Mississauga, ON
 
  • Led implementation of Slot Management Systems and its supported products for major customers in Ontario
  • Delivered Gaming Casino software solutions consistent with product road map, release plan milestones and key performance indicators.
  • Responsible for troubleshooting application issues, carry out root cause analysis and provide solutions
  • Implemented and tested enhancement feature requests to improve product functionality and extend performance
  • Installed and Administered systems test environment at provincial gambling regulators lab. Responsible for getting necessary approvals on-time and supported testing process
  • Worked closely with development and support team members to identify and remove software bugs
  • Supported, advised and mentored all levels of personnel
Technical Consultant 01/2017 to 09/2017 BAE Systems Applied Intelligence Toronto, ON
  • Responsible for deploying and integrating enterprise Anti-Money Laundering and financial fraud detection solutions within blue chip clients
  • Designing, developing and documenting configurations for 'NetReveal' suite of Applications to meet client requirements and to operate within their IT estate
  • Analyse and develop data processing software for large scale and real-time processing
  • Participating in the preparation for and delivery of workshops with clients'  technical, fraud, risk and compliance teams, investigators and data teams
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Senior Software Analyst 12/2012 to 09/2016 Bally Technologies Chennai, India
  • Deployed and configured Real-Time Casino Gaming Systems at various customer locations in USA, South Africa, Macau (China) and Canada 
  • Tracked, logged and responded to support tickets in Siebel CRM. Troubleshoot application/network issues, carry out root cause analysis and provide solutions as per defined SLA 
  • Ensured consistency in customer interactions worldwide by collaborating with counterparts located around the globe to standardize procedures and escalation processes
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  • Responsible for setting up lab environments at customer sites  for Pre Go-Live activities and getting necessary approvals from regulators
  • Provided feasibility analysis, worked on code fixes and custom enhancements
  • Maximized operational efficiency by coaching junior analysts on various technical and customer service skills​
Embedded Systems Software Tester 01/2012 to 08/2012 Blackberry Limited Ottawa, ON
  • Wrote several python scripts for automating test cases
  • Responsible for network and multimedia module testing in pre-released Blackberry devices
  • Administered automation test lab and debugged hardware and software issues in automation test nodes
  • Charted out the documentation for the creation and efficient use of test stations
Assistant Systems Engineer 10/2009 to 04/2011 TATA Consultancy Services Chennai, India
  • Completed wide range of software development and programming tasks using Java, J2EE technologies
  • Performed database programming in MS-SQL Server to generate reports from complex databases
  • Trained over 200 hospital employees in different hospitals about the hospital management system deployed in their hospitals which significantly increased the user input average from (35% - 40%) to (80% - 85%) average
  • Consulted with company and clients to determine user needs and design solutions
  • Helped debug and resolve critical software issues reported in production with rapid turnaround
Education
Post Graduate Diploma: Information Technology 2012 Lambton College Sarnia, ON, Canada
Bachelor of Technology: Information Technology SRM University Chennai, India
Certifications
  • Oracle PL/SQL Developer Certified Associate
  • MCSA Windows Server 2008
  • ITIL Foundation Certificate in IT Service Management
  • ISTQB BCS Certified Tester Foundation Level
This resume is created in 7 minutes.
Summary

 Honorably discharged United States Air Force veteran that is a  detail-oriented software test engineer and functional analyst. Able to perform successfully at multiple levels of responsibility. Offering specialized experience and skills in automated information systems, systems requirements, functional analysis, and information systems as a test engineer, an analyst, and a developer in usability testing.

Skills
  • Active Security Clearance 
  • Security Certified
  • Certified Microsoft Office Suite
  • Inspections and Testing  


  • Complex problem solver
  • Strong decision maker
  • Excellent communicator
  • Calm in stressful situations
Experience
Software Test Engineer and Program 02/2017 to 06/2017 OASIS Systems, LLC. Hanscom Afb, MA
  • Provide software test advice on testing virtual machines and Service Oriented Architecture infrastructure with the latest automated software test tools in a distributed test cloud environment.
  • Maintain comprehensive understanding of all integration and test activities of the development and integration contractors, and ensure the actions supporting test and evaluation are coordinated at technical reviews and planning meetings.
  • Ensure test plans sufficiently verify that system requirements have been met and comply with US Air Force guidance.
Software Tester and Functional Analyst 05/2011 to 11/2016 TRI-COR Industries, Inc Scott AFB, IL
  • Implement formal system testing activities for a particular project or subset of a larger project. 
  • Perform analysis of documented user requirements and assists in the design of test plans in support of user requirements for moderately complex to complex software or IT systems.
  • Responsible for ensuring that the test design and documentation support all applicable clients, agency or industry standards time lines and budgets.   
GDSS Functional Help Desk Analyst 07/2009 to 05/2011 TRI-COR Industries, Inc Scott AFB, IL
  • Perform facility and equipment transfers and deployments including recording the request, moving the equipment, assembling the equipment, configuring the equipment, and testing the equipment.
  • Perform physical inventory on equipment to include physically locating and inspecting all devices to be inventoried and recording that information.
  • Created remedy tickets describing the user's complaint/problem with the system and chronologically detailed all steps/measures taken to resolve the issue.
  • Compiled metrics for resource management, provided useful feedback to the user community and maintained a historical database on system problems, identifying procedures needing correction.
Lead Command and Control Systems Analyst 03/2003 to 07/2005 TRI-COR Industries, Inc Scott AFB, IL
  • Provided help desk support to end users and worked with end users providing guidance, consultations, and resolution of help desk problems. 
  • Validated user requirements for resource management and resolved networking, connectivity, server access, and system installation issues as necessary.
  • Provided system configuration and system design engineering for software applications and desktop computer systems and operational testing of newly-developed databases against real world systems.
Command and Control Specialist and Mission Manager/Operations Controller 01/1999 to 03/2003 United States Air Force Multiple locations in the US and European
  • Operated and monitored voice and electronic communication systems.
  • Monitored installation upgrades and communication facility modifications.    
  • Duties include managing critical communication links between air, naval, and ground forces.
  • Formulating and implementing emergency plans for natural and wartime disasters.
  • Coordinating emergency response teams and agencies.
  • Evaluating command center information and need for high-level military and government reporting.
  • Managing the operation of surveillance and detection systems.
  • Providing technical information and advice on capabilities and operational readiness.
Education
Technical Training 1999 United States Airforce
High School Diploma 1997 Boston Latin Academy Dorchester, MA
This resume is created in 7 minutes.
Summary
A highly motivated individual with exceptional customer service skills. Hardworking and an excellent team player. Can communicate effectively with people from diverse backgrounds and would be an asset to any employer. Keen to find a challenging position with an ambitious employer where I can continue to increase my work experience & develop my abilities
Skills
  • High customer service standards
  • Strong problem solving ability
  • Troubleshooting skills
  • Proficient with Microsoft Office Suite
  • Strong interpersonal skills
  • Dedicated team player
  • Time management
  • Self-directed
Experience
11/2014 - 03/2019 British Telecom
Call Centre Representative/ Team Leader
  • Provide friendly helpful service to clients for inbound call-center environment
  • Handle both Customer Care issues and Technical (Tier 1) support 
  • Diffuse Escalations, work with Tier 2 technical support via chat client in order to assist more advanced issues 
  • Specialize in assisting customers work with Windows ME and later, MAC OS 6 and later, in connecting to Home modems(regular and WiFi), portable Hotspot devices, USB modems and embedded laptops 
  • Basic Troubleshooting with home phone adaptors (wireless modem, not landline service) . Complete monthly Sales quota and fabulous Quality marks while keeping focus on call metrics  Minacs- Webchat Contract 
  • Provide efficient and comprehensive support to in-bound contacts from the company's webchat support website 
  • Provide in-depth walkthroughs for customers unable to gain resolution to their computer/ internet connection issues
  • Create and update a widely used 'Push' selection ( one button press creating an entire text response) for all common issues, and integrating basic computer programming
  • Assisted in training of my replacements via the common room in the chat program.
06/2010 - 11/2014 Barclays Bank
Call Centre Representative
  • Provide stellar customer service to clients for inbound call-center environment 
  • Dealing with a customers queries, requests, orders or complaints.
  • Diffuse Escalations, handle client questions and concerns, adjust bills as needed within policy 
  • Work with other teams to create resolutions for customers .
  • Debt collection and account resolution.
  • Compete with Sales Quota, schedule adherence, call metrics, with high Quality marks as focus .
  • Assist members of our teams by answering questions for agents in the general help room, through private messaging and also by quality training role- providing a listening spot for new agents preparing for their first week of calls
10/2007 - 06/2010 T mobile
Call Centre Customer Service Representative
  • Providing advice, information and assistance to callers.
  • Provide stellar customer service to clients for inbound call centre environment. 
  • Resolving all enquires on first contact with the caller.
  • Making sure that all telephone calls are answered promptly.
  • Dealing with a customers queries, requests, orders or complaints.
  • Following up customers by calling them back.
  • Research required information for callers using available resources.
  • Receiving up to 50 incoming calls from customers daily.
  • Involved in processing orders, forms and applications.
  • Accurately recording details of calls and issues on logging software.
  • Having a professional and courteous manner at all times.
  • Identifying and escalating priority issues or customer complaints.
  • Sending emails to clients answering their enquiries.
  • Taking ownership on all calls and queries answered.
  • Arranging appointments for engineers to attend premises & make repairs.


07/2002 - 10/2007 British Gas
Software Tester
  • Testing software to identify and resolve problems from a end users perspective.
  • In charge of testing developed software against specified requirements.
  • Accurately monitoring and recording results in test documentation.
  • Preparing detailed test plans, acceptance criteria and test scenarios for each project.
  • Liaising with developers and programmers to swiftly resolve faults.
  • Analysing, writing reports & communicating results to colleagues & managers.
  • Monitoring the testing process and identifying and logging test failures.
  • Performing peer reviews and estimates.Involved in Performance Testing, Scaleability / Stress and Load Testing.
  • Testing full product suite's, identifying problems & resolving them with the development team.
Education and Training
London, England
Business Administration University of West London
London, England
Harrow College Maths (C) English (B) Technology (B) Science (C)
This resume is created in 7 minutes.
Summary
3 years of overall professional IT industry experience in analysis, design, development, deployment, testing and maintenance of web-based and client-server business applications.
Skills
  • Operating Systems: Windows, UNIX, Linux, OS X
  • Programming Languages: Java, HTML 5, CSS 3, JavaScript ES6, SQL.
  • Databases: Oracle, MonogoDB,
  • Web servers & services: Apache, Angular, Express.JS, Node.js, JSON, WSDL, REST, Spring MVC, Maven.
  • IDE: Eclipse, IntelliJ IDEA, Adobe: Brackets.
  • Version Control: JIRA, Git, GitHub.
  • Other: Agile/Scrum, MS Office. Sass, TypeScript, DOM, JUnit, Apache SVN, 
  • Good working knowledge in design, development, and maintenance of applications built using Java, Spring Framework, and SQL Server.
  • Full stack web application development based on the Java Spring MVC framework.
  • Well versed in web development using HTML5, CSS3, JavaScript / MEAN Stack, AJAX, & Bootstrap.
  • Exposure to Java, Unit, and Integration Testing using testing tools like JUnit.
  • Experienced in of all phases of Software Development Life Cycle (SDLC) that includes requirements gathering, analysis, design, implementation, integration, testing, deployment, maintenance and documentation.
  • Hands on experience working within an Agile process and participation in Agile team meetings
  • Dept. of State; Secret level clearance
Experience
Software Tester (Freelance)
February 2016 to Current
Applause (UTest)
  • Solidified test preparations and defect tracking with TestFoundation Server.
  • Carried out and responsible for Agile scrum operations forDesignated team
  • Played key role in information analysis and implementation.
  • Experience with merging, pushing and pulling code using GitHub.
  • Consistent attendance in weekly Testing Scrums.
  • Developed and maintained data drivenSelenium/SpecFlow Automated scripts (TDD) for full functional and regression testing using Gherkin (Cucumber).
  • Perform back end testing using SQL in Visual Studio 2017
  • Created SQL Queries and did extensive Data validation in backend.
  • Assisted with development of Automation Framework.
  • Created test cases and completely documented steps withSelenium Web Driver. 
  • Assisted with User Interface layout and design.
  • Performed GUI, Functional, Regression, System, Back-end, Negative, Positive and User Acceptance Testing.

    Environment: Selenium Web Driver, Java, Active Directory, Microsoft Test Manager, IIS, SQL Server 2012, HTML, CSS, JavaScript, GitHub, Git, JIRA.
Program Analyst
October 2014 to January 2016
US Department of State Washington, D.C.
  • Successfully migrated from legacy suite of soap based web services to rest based web-services using Apache CXF and Apigee-Edge, as well as migrated our legacy build from Ant to Maven in a Java based web application.
  • Collaborated with different parts of the department along with other Analysts to exchange new ideas and improvements.
  • Continually evaluate emerging technologies to identify opportunities, trends, and best practices.
  • Forms Based Authentication was implemented and JSP validation controls were used for user interface validation.
  • Implemented user state through Session and Application Page objects, deferred session state; built to store and retrieve session information of users.
  • Used Angular framework to improve and extend behavior in our HTML pages.
  • Implemented Spring Framework class mappings via Java Persistence API; was extensively used to bind various business objects to the data from SQL Server.
  • Gathered requirements from users to understand what the users want, narrowing down these requirements and then discuss them with stakeholders.
  • Participate in design of the logical and physical data model.
  • Determining how to map the real-world requirements to the data design.
  • Implement and debug SQL Server Stored Procedures.
  • Development and testing of various modules and features of the web application.
  • Replicating issues raised by clients and resolve them by implementing changes to all tiers of the web application.
  • Added notification mailers to send e-mails regarding particular schedules, appointments and notification items via SMTP Mail.
  • JIRA was used to collaborate on changes in the requirements and update on the project schedule.

     Environment: Java, IntelliJ IDEA, Spring MVC, Hibernate, Angular, jQuery, JavaScript, SQL Server, Web Services; WSDL, Rest, JSON. JUint, Git, GitHub.
ISD Intern
July 2014 to September 2014
Navy Federal Credit Union Vienna, VA
  • Worked in HTML, CSS, and JavaScript to update web applications as needed.
  • Learned a solid foundation of SDLC process to adapt to industry procedures and processes of software engineering.
  • Assisted in designing, developing, documenting, and debugging applications software and systems that contain logical and mathematical errors.
  • Tracked software defects and gathered performance data to help improve Java web applications.
  • Validated API documentation and created sample scripts for customer use.
  • Analyzed and enhanced existing testing standards and procedures, implements JUnit tests.
  • Hands on experience in working in Java.

     Environment: Java, JUnit, Eclipse, Apache, Apache SVN, JIRA, HTML, CSS, JavaScript
Education and Training
Bachelor of Science : Computer Science George Mason University In Progress
A.S : Business Admin, December 2014 Northern VA Community College Business Admin
A.S : Computer Science, December 2013 Northern VA Community College Computer Science
This resume is created in 7 minutes.
Core Qualifications
  • Java, Python, HTML/CSS, JavaScript, C++
  • Adobe Photoshop, Dreamweaver, and Illustrator
  • Familiarity with Eclipse Git, Regex, Java PDFBox, Batch Script
  • Microsoft Office Suite and Social Media Leadership, Creativity, Teamwork
Experience
SOL VISTA Data Specialist and Software Tester 08/2016 Current Silver Spring, MD
  • Enters, processes, analyzes, and aggregates utility data.
  • Creates Java fetch and extract scripts used in extracting data.
01/2016 Terrapin Tutoring Rockville, MD
  • Tutored several students from Rockville HS in both Math and Science Courses S.M.I.L.E.S Afterschool Program at Forest Knolls ES and Woodlin ES (Fall 2015).
  • Instructed and assisted students in Arts and Crafts club and Lego Builders club.
GIS 07/2014 University of Maryland, College Park
  • Collected street data, and mapped using GIS software (Arc GIS).
  • Created GIS Website.
  • Final presentation was presented to College Park City Council; Information is now being applied to street planning.
Education
present University of Maryland - Computer Science College Park Computer Science
05/2015 Diploma: Springbrook High School Silver Spring, MD
Certificate of Merit and Certificate of Meritorious Service:
Interests
St. Camillus Youth Group Leader and Faith Formation Instructor (Current) *ELO SAIL Volunteer Program, at Roscoe R Nix Elementary School, Silver Spring MD (Summer 2012 and 2013)
Languages
Fluent in French; Beginner in Spanish and Korean
Skills
Dreamweaver, Adobe Photoshop, Arts, C++, Council, Creativity, CSS, Eclipse, fetch, Fluent in French, GIS, HTML, Illustrator, Java, JavaScript, Korean, Leadership, Math, Microsoft Office Suite, processes, Python, scripts, Script, Spanish, Teamwork, Website
Additional Information
  • HONORS AND AWARDS *2016 Ike and Leggett Scholarship Recipient *2015 NCWIT Aspirations in Computing National Finalist *2015 Delaware and Maryland Affiliate Winner *2015 Lenovo National App Competition Participant *NFTE World Series of Innovation November 2012 Game Design Winner: People's Choice and Adjudicator's Choice
  • EXTRA-CURRICULAR/ COMMUNITY ACTIVITIES *St. Camillus Youth Group Leader and Faith Formation Instructor (Current) *ELO SAIL Volunteer Program, at Roscoe R Nix Elementary School, Silver Spring MD (Summer 2012 and 2013)
This resume is created in 7 minutes.
Career Overview

Personable and successful at building strong professional relationships and managing client relationships. Results-orientated, dedicated to identifying and cultivating team members' skills and talents to improve team performance and efficiency. Skilled mentor and mediator who excels at bringing out the best in team members, high-energy professional with a talent for leading by example and inspiring peak performance. Dedicated to identifying and cultivating team members' skills and talents to improve team performance and efficiency.

Qualifications
  • Organized
  • Detail-oriented
  • Superb communication skills
  • Excellent and Analytical problem solving abilities
  • Project management
  • Natural leader
  • Business analysis
  • Business requirements analysis
  • Functional requirements analysis
  • Requirements gathering
  • Strong analytical skills
  • Scope and project definition
  • Ability to Multi-task
  • Adaptable
  • Performance tracking and evaluation
  • Exceptional time management skills
  • High customer service standards
  • User acceptance testing
  • Client Relationship Management
Technical Skills
Skills Experience Total Years Last Used
Windows, Microsoft Word, Excel, Outlook, Visio Superior 10+ Current
Adobe Acrobat X & XI Superior 2 Current
Administrator for Microsoft Office 365, Rackspace,
SharePoint and Appia/3CX Superior 2 Current
Accomplishments and Responsibilities

Business Analysis, Quality Assurance Analysis and Software Testing 

  • Streamlined testing and QA process to increase efficiency within first two months of hire.
  • Reduced the number of defects from 83 to 12 in initial two months.
  • Identified, documented and provided recommendations on gaps in software application, implemented recommendations within two months.
  • Created end user test cases and documented test results thoroughly.
  • Managed software developers ensuring they met deadlines for releases, produced quality code with minimal rework needed, and daily communication.
  • Developed and maintained release plan.
  • Developed and maintained annual release schedule.
  • Provided final approval on production releases.
  • Reviewed work flow to develop Standard Operating Procedures.
  • Developed business and functional requirements for new features and functionality in software applications.

Project Management 

  • Created time-line for each interface project specific to vendor and their development team.
  • Adhered to time-lines to meet development, testing and launch deadlines.
  • Initiated contact with vendors to discuss integration between applications and continued to be main point of contact throughout project.
  • Subject matter expert on applications and served as key contributing member to leadership team.
  • Assisted with team to prepare new application for launch success.

Operational Management 

  • Identified, recommended and prioritized new application features and in partnership with business leaders and department managers.
  • Developed training materials for client facing as well as employee facing.
  • Conducted training of new clients and employees.
  • Onboarding of new employees in timely manner upon receipt of request.
  • Improved client relationships with positive attitude and quick turnarounds on requests.

Internal Technical Support 

  • Acted as first point of contact for all major technical issues and account access.
  • Created new employee setups including provisioning of equipment and security access.
  • Internal technical support for items our tech vendor cannot solve, or assist them in solving.
Work Experience
Business Analyst, Quality Assurance Analyst and Technical Support Jun 2013 to Current
Therigy, LLC Maitland, FL
Quality Assurance Analyst and Technical Support Jun 2012 to Jun 2013
Therigy, LLC Maitland, Fl
Quality Assurance and Software Tester Dec 2011 to May 2012
Aerotek Orlando, Fl
Customer Service Rep II/Intake Coordinator Sep 2004 to Jul 2011
WEA Trust Madison, WI
Internet Customer Service Representative III Jul 2001 to Jan 2004
WPS-TRICARE Madison, WI
Education and Training
Bachelor of Arts, Communication - Advertising and Marketing August 2004 University of Wisconsin Whitewater
This resume is created in 7 minutes.
Skills
  • Project coordination
  • Data management familiarity
  • Key relationship management
  • Process improvements
  • Proactive mindset
  • Administrative support specialist
  • Creative problem solver
  • MS Windows proficient
  • Quick learner
  • Exceptional communication skills
Work History
Administrative Support, 09/2014 to 03/2016
Product Development Corporation (PDC) Westminster, CO
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Created detailed expense reports and requests for capital expenditures.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Helped distribute employee notices and mail around the office.
  • Maintained a clean reception area, including lounge and associated areas.
  • Reviewed and updated client correspondence files and scheduling database.
  • Entered numerical data into databases in a timely and accurate manner.



Jr. QA Software Tester, 10/2012 to 09/2014
Product Development Corporation (PDC) Westminster, CO
  • Documented Rules of Engagement (ROE) and defined technical procedures needed for execution of operational tests.
  • Developed and ensured adherence to testing standards and best practices.
  • Created test measures from requirements documents, best practices, and user interviews.
  • Created comprehensive test plans, test scripts, and use cases to support testing objectives.
  • Assisted with preparation of briefs, including Operational Test Readiness Reviews (OTRR) and other technical briefs.
  • Collaborated with engineering, and technical personnel to resolve testing problems and system malfunctions.

Coordinator, Delivery Media , 02/2001 to 04/2011
Product Development Corporation (PDC) Westminster, CO
  • Established operational objectives and work plans and delegated assignments to processing employees.
  • Prepared monthly reports for upper management.
  • Monitored employee work and developed improvement plans.
  • Determined customer needs and developed program initiatives according to preferences.
  • Developed first-rate training programs.
  • Coordinated work between multiple departments.
  • Implemented strategies to increase program effectiveness.
  • Created standard operating procedures.

This resume is created in 7 minutes.
Education
Bachelor's and Master's of Science: Biomedical Engineering Biomechanics and Human Performance June, 2014 Drexel University Philadelphia, PA
Work Experience
Consultant 11/2014 to Current Belcan Engineering West Palm Beach, FL

Process Engineer at Pratt and Whitney (09/15 - Current) 

  • Ensured proper use of and compliance to engine assembly sheets

Quality Engineer at Zimmer Biomet (11/14 - 09/15) 

  • Supported the planning and development of preventative maintenance programs
  • Implemented preventative maintenance programs to current processes using SAP
  • Wrote protocols, executed engineering studies, and compiled reports related to tool wear
  • Worked with quality tools such as Change Management System (CMS) to control document changes
  • Worked under ISO 13485 and CFR 21 Part 820
  • Improved efficiency by creating a standardized template for team members to organize their tool preventative maintenance plans
  • Recognized by project manager for proactively reporting to clients on a consistent basis, and for meeting their needs
Product Development Engineer Co-Op 09/2011 to 03/2012 Integra LifeSciences Plainsboro, NJ
  • Assisted in the research, development and testing of a novel collagen product used for extremity reconstruction
  • Analyzed results and generated reports using MiniTab and Microsoft Excel
  • Prepared and presented presentations summarizing analyzed results to make recommendations and decisions
  • Trained in GLP and prepared bio-compatibility samples within required standards
Software Tester Co-Op 10/2010 to 03/2011 Siemens Healthcare Malvern, PA
  • Tested electronic health record system using approved test plans ensuring the workflow of the software
  • Ensured the functionality of the software and its quality to its intended use, while maintaining internal and external requirements
Relevant Experience

Thesis Project, Drexel University: 

• Enhanced a numerical model for the talotibial and talocalcaneal joints using Adams/View

• Designed and evaluated multiple ankle implant designs with the numerical model using Pro/ENGINEER and Geomagic

• Studied and characterized the morphology of the distal articulating surface of the tibia and the mechanics of the ankle joint

• Worked with surgeons to develop and optimize implant designs for implantation

• Created 3D prototypes of implant designs to test experimentally in cadavers

Skills

Experience: QSR, FDA, GMP, FMEA, DCTM, Test Reports

Software: Maple, Pro/ENGINEER, Microsoft Office, MATLAB, MiniTab, Autodesk Inventor, Adams/View, Geomagic

Laboratory: Operating a Scanning Electron Microscope (SEM), Working under Good Laboratory Practices (GLP)

Activities
  • Sunday School Servant, St. Anthony Coptic Orthodox Church, 2010 - 2014
  • Sunday School Servant, St. George Coptic Orthodox Church, 2014 - 2015
This resume is created in 7 minutes.
Professional Summary
I am a conscientiousness, reliable and task-oriented computer science graduate with strong programming, problem solving and team work skills. I am looking for a position which will give me the opportunity to develop my professional skills, while also contributing to the success of an organisation. Knowledgeable [Job Title] skilled in data collection, analysis and management. Works well under pressure and consistently meets deadlines and targets while delivering high quality work.
Skills
Work History
Pactera - Software Tester Dec 2012 - Jul 2013
222 2222
  • Wuxi Jiangsu China Discovering defects in the UI (user interface) of special software in different language Recording and reporting those errors to the team leader Carrying out regression checking every time when changes are made to the code to fix defects.

Night Mar 2014 - Nov 2014
222 222

Adelaide Jan 1985
  • Washing and cleaning utensils and dishes, return to the kitchen and make sure they are stored appropriately Cleaning food preparation equipment, floors and other kitchen tools or areas Cleaning up spillages when they occur Disposing of rubbish Ensuring proper use of chemical/cleaning products and ensure they are stored appropriately Following all hygiene and Health and Safety regulations within the kitchen Food Preparati.

  • Mei Wei Asian Cuisine - Kitchen Hand.
  • Adelaide.
  • Assisting the Chef in the preparation and cooking of food, as required.
  • Following direction toward portion control, cooking standards and wastage.
Workinabox - Cook and Casher Dec 2016 - Current
  • Setting up stations and collect all necessary supplies to prepare menu for service Preparing a variety of foods; meat, seafood, poultry, vegetable, and cold food items Arranging sauces and supplementary garnishes for allocated station Handling cash transactions with customers Resolve customer complaints, guide them and provide relevant information Pleasantly deal with customers to ensure satisfaction.


  • WineWatch Android App Description: This project is aim help experienced wine maker to monitor the status of fermentation processes of tanks according to display the temperatures of tanks and alert abnormal tanks to wine makers.
  • Responsibilities: Designing all UIs (User Interface) of this application through OmniGraffle; Implementing most of functions of application such as logging in and out, displaying status of tanks with image and marking abnormal tanks through eclipse; Implementing notification function with Google service; Helping group members to design APIs (Application Programming Interface) of data communication between mobile application and web server; Organising meetings and discussing process of application development.
Bookstore Website Sep 2012 - Dec 2012
  • Designing frames of database according to research famous shopping websites; Implementing login in and out, session of users and check-out functions with JSP language; Implementing database through MySQL; Organising meetings and assigning tasks to group members.
Education
Master of Computer Science: Jun. 2016
The University of Adelaide
Bachelor: Information System and Information Management Jun. 2013
North University of China
Information System and Information Management
Taiyuan Shanxi China Certificate IV in Business (Professional Year Program):
This resume is created in 7 minutes.
Core Qualifications
  • Excellent analytical and problem-solving skills acquired from previous research experience
  • Excellent understanding of the software development and project management life cycle
  • Strong abilities in problem-solving analysis, summary problem solving and logical skills for tracking down bugs
  • Strong communication, interpersonal and teamwork collaboration skills
  • Solid understanding of QA processes and testing techniques
  • Approximately 5 years software testing and mobile testing experiences in university
  • Eight months' experience in an automated testing (Quality Assurance Intern) in China in department of Microsoft in Beyondsoft Company
  • Eight months' of experience in mobile testing, responsible for testing mobile application and application interfaces
  • Bachelor's degree in Software Engineering and Master's degree in Electrical Engineering
  • Self-motivated, a quick-thinker, a quick learner and able to work in a fast-paced work environment
  • Ability to create clear, condensed reports on results and findings
Professional Experience
Software Tester / Quality Assurance Intern 08/2013 to 04/2014 The department of Microsoft in Beyondsoft Company Beijing, Beijing
  • Responsibilities:
  • Learn the technical logistics behind installation, configuration, testing, defect tracking and reports of all assigned projects.
  • Master software testing, test scripts and execute test cases, analyze and locate the types of defects.
  • Provide the solutions about bug, cooperated with other teams.
  • Provide the necessary support project documents and work records.
  • Proficient software testing analysis and design techniques.
  • Track bug fixes to maintain project quality.
  • Master the theory and methods of software testing, skilled use of a variety of black box test case design method.
  • Ability to logically and analytically troubleshoot software and to discuss issues.
  • Experience with automated testing, black box testing and mobile testing.
  • Understanding of desktop, web and mobile technologies
Skills
  • Software: Experienced using Microsoft Word, Excel, PowerPoint, Visio, Eclipse, MySQL, LoadRunner and QTP
  • Language: English and Standard Mandarin
  • Computer Language Skills: Java, Android, Database, Javascript and HTML
  • Able to read programming code (iOS, Android, and HTML with Javascript)
  • Strong interpersonal and communication skills
  • Plan and document automated test development progress and testing tasks, Quality Assurance Analyst
  • Master the knowledge of software testing processing, black box testing, bug tracking
  • Advanced Microsoft Excel skills and strong computer skills
  • Strong ability to multi-task and prioritize work effectively
  • Experience in automated testing, mobile and test case
  • Experience with automated testing (QTP and LoadRunner) an asset.
  • Knowledge of Windsor and IOS system
Education
Master of Engineering: Electrical Engineering 2 University of Windsor Windsor, Ontario, Canada
  • Relate Courses:
  • Computer Network, Cybersecurity, Wireless Communication Systems, Data Mining, Computer Arithmetic and Multimedia System.
Bachelor of Engineering: Software Engineering 4 Beijing Information Science and Technology University Beijing, Beijing, China
  • Related Courses:
  • Object-Oriented Technologies(JAVA), Database Systems, Fundamentals of Computer Network, Advanced Programming in JAVA, Software Testing Methods, Software Testing Processes, Software Project Management, Data Structures, Database Systems, Java web Technologies, Information Security Technologies, Network Engineer Certificate,  Information System Design and Implementation, Software Testing Platforms and Tools, Development and Deployment for Network Architecture System etc.
  • Awarded:
  • “The Third Prize Scholarship” (2010, 2013), “The First Prize Scholarship” (2011, 2012).
Research Experience
  • Co-appearance, Correlation and Similarity Analysis- Based on FIMUS technology: Using JAVA computer language to write a code to impute missing data imputation.
  • 45-bit Carry Select Adder- Design and Implementation of 45-bit Carry Select Adder.
  • Design and Implementation of the enterprise microblogging base on Android system (2014): Using AndroidSDK for Android application development, authorizing Sina microblogging through the OAuth authentication protocol, designing and developing interfaces using HTML, CSS, jQuery and Ajax, Spring container to manage JavaBeans, and using Mybatis to manipulate the database.
  • Design Tetris Game in JAVA computer language.
  • Design and Implementation of Online Bookstore System in JSP
Additional Information
  • On campus:
  • Minister of League Secretary Office, College   of   Computer (Beijing, China 2011.9-2012.9): Arrange the scholarship and excellent class appraisal work in 12 classes; Manage the work of league secretaries in classes. Helped teachers with class affairs and organized class activities.
  • Head of TV Station, Journalism Centre (Beijing, China 2010.10-2012.10): Arrange various contests, including multimedia, Micro-film, Photography, Hint Fiction and Graffiti; Create network TV programs and win praise of teachers and students.
  • Off campus:
  • Barista in  Starbucks  Coffee  Company, (Part-time,  Beijing,  China  2012.9-2013.4): Learn  to   understand  and carry out oral and written instructions and request clarification. Strong interpersonal skills. Working as part of a team Building relationships.
  • Food   Counter  Attendant/Cashierin Wonder Wok Restaurant. Part-time (Windsor, Canada2015.8-2016.10): Designing logo of restaurant using Photoshop. Designing new menu using Photoshop Operating effectively as part of a team in a fast paced environment.