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Career Overview

Highly motivated information technology professional with strong leadership, over 5 years of clinical proficiency providing care within inpatient and ambulatory settings and over five years of conducting EMR training; I bring extensive technical and analytical skillset with a high business acumen. proven ability to teach, assist, provide training during various stages of healthcare management EMR software conversions and or implementations. 

Work Experience
05/2018 to 06/2018
ACTIVATION ANALYST AND TRAINER The CSI Companies Inc. Jacksonville, FL
  • Assisted with delivering classroom content in one to eight hour daily sessions.  The classroom size varied from 1-15 students.  Provided front desk ATE support to various clinics within the hospital
  •  Assisted Medical Assistants with daily front desk tasks in EPIC; such as, patient registration, appointment scheduling, insurance verification, entering demographic information etc.
  •  Attended daily huddles with hospital's HIM department to discuss ways to better assist clinicians, and improve their use and comfortability with EPIC EHR system.
  • Assisted clinicians (Physicians, Nurses, and Medical Assistants) with clinical documentation in EPIC system.
04/2018 to 06/2018
ACTIVATION ANALYST AND TRAINER The CSI Companies Harrisburg , PA

• Provided elbow support to end users physicians and nurses in the OR department with Optime using order sets, documenting progress notes, building Smart text and Smart phrases with Smart tools, setting up preference list, while providing excellent customer service.

 

• Trained physicians on order sets, discharging of patients

 

• Troubleshoot glitches and end-user errors in a timely matter to prevent disruption from patient care while exemplifying elbow to elbow 1:1 exceptional customer service to all staff members.

 

• Liaison between the Physicians/nurses and the Command Center for system issues.

 

• Trained physicians how to maneuver through system, and provided documentation for short cuts

04/2018 to 04/2018
ACTIVATION ANALYST AND TRAINER The CSI Companies Bend , OR

• Supported nurses in acknowledging orders, completing orders, utilizing doc flowsheet and MAR, linking medications, care plan, printing After Visit Summaries.

 

• Assisted in Admission, Transfers, discharge, and discharge instructions, step.

 

• Performed ATE support for AMB  

 

• Provided work flow knowledge and support to physicians and clinical staff

 

• Assisted Physicians in utilizing SmartPhrases, SmartLists, and NoteWriter  

 

• Provided in basket support for nurses and Physicians

 

• Supported physicians creating Smartphrases to include Smartlinks and Smartlists.

 

• Assisted nurses with charting.

 

• Assisted with med reconciliation, charges.

 

• Crossed trained in Epic Ambulatory clinical workflows and Inpatient Orders workflows.

03/2018 to 04/2018
ACTIVATION ANALYST AND TRAINER Santa Rosa Long Island, NY

• Created lesson plans for multiple specialties. '

 

• Provided At-The-Elbow support.

 

• Assisted Providers in creating and personalizing smart phrases, smart lists, and macros.

 

• Logged tickets and communicated issues to service desk as necessary.

02/2018 to 03/2018
ACTIVATION ANALYST AND TRAINER TEKsystems Rochester, NY

• Assisted clinicians on how to respond to telephone encounters such as medication refill and patient call for advice.

 

 • Assisted the front desk in scanning documents such as patient ID and Insurance also in documenting the PCP, guarantor and billing a patient  

 

• Assisted clinicians in Rooming a patient by taking chief complain vitals, review allergies and medications  Assisted clinicians in sending message through the in-basket among the

 

• Assisted Physicians showing them how to create smart text, smart list, reconcile of medication order, and documentation for every encounter

01/2018 to 01/2018
ACTIVATION ANALYST AND TRAINER The HCI Group St Louis, IL

• Help desk service now

 

• Providing Nursing & Staff Support

 

• Providing comprehensive phone support from the Command Center

 

• Documenting trends and resolutions to service requests

11/2017 to 01/2018
ACTIVATION ANALYST AND TRAINER The CSI Companies Amarillo, Texas

• Supported Epic Beacon, Ambulatory, & Cadence.

 

• Assisted with note charting & charges. Troubleshooting problems & escalating workflow issues & reporting it to the manager.

 

• Help staff to register patients & schedule the patients in the system. Assisted physicians with the Beacon module applying the treatment plan (editing & adding orders). 

 

• Helped physicians with the use of Epic on the IPAD with the Epic Canto App. 

10/2017 to 11/2017
ACTIVATION ANALYST AND TRAINER The CSI Companies Erlanger, Tennessee

• Providing elbow support to the Hematology & Oncology Department. 

 

• Trained the physicians with Treatment, Therapy, & Supportive plans. 

 

• Assisted with their InBasket & Notes. Supporting Beacon & Cadence.

 

•  Assisted with setting up power mic ( Dragon ) hotkeys , step by step commands. 

 

• Assisted with Grand central check-in and check-out.

 

•  Assisted Grand Central with completing registration and linking orders.

 

•  Assisted Physician set up order sets and smart phrases for inpatient floor. 

04/2017 to 10/2017
ACTIVATION ANALYST AND TRAINER The CSI Companies Moorestown, Jersey

• Trained physicians how to use CPOE. 

 

• Trained Physicians on how to build and modify smart phrases and build favorite list. 

 

• Trained Clinicians on how to use order sets and develop preference list. 

 

• Assisted Physicians and Nurses in the Cardiology department with various workflows 

 

• Taught NP's and Physicians on how to order medications thru e-prescription and mail order 

 

• Assisted Super Users in Cardiology and Neurology dept. during Go-live 

 

• Participated in Go-Live support for ADT/Cadence users  At GoLive, assisted Front office in registering New Patient into Epic.

 

• Assisted Gastroenterology front and back office to Schedule Appointment.

 

• Assisted the Oncology to manage their Schedule.

 

• Assisted Cardiology to Mapped and Printed their EKG.

 

•  Assisted front desk in their payment and receipt activities.

 

• Assisted front office in Managing Patient Transfer to appropriate department.

 

• Assisted Nurse in Managing their workflow in Epic.

 

• Trained front desk staffs on how to register, schedule, check-in and check-out patients.

 

• Assisted in diagnosing Epic printer and network problems.

01/2017 to 04/2017
ACTIVATION ANALYST AND TRAINER The CSI Companies Wilmington, NC

•Provided one on one training for radiant front desk staffs.

 

• Assisted end users with understanding workflows for working in EPIC 

 

• Assisted managers in streamlining EPIC workflows 

 

• Provided front desk with cadence elbow support 

 

• Provided end users with assistance in Prelude and PB Billing 

 

• Provided managers with assistance with master template modifications

10/2016 to 12/2016
ACTIVATION ANALYST AND TRAINER The HCI Group Manhattan, New York

• Provided cash drawer support as well as end of day reporting 

 

• Served as a Cadence elbow support for multiple Ambulatory sites at go live 

 

• Assisted end users to understand agreed upon workflows for working in EPIC 

 

• Analyze workflows and troubleshoot processes that are not having desired outcomes. 

 

• Called in service tickets for any issues that are not resolved using available resources 

 

• Worked with leadership to address any area of concern with the go live process

10/2016 to 10/2016
ACTIVATION ANALYST AND TRAINER The CSI Companies Toledo, Ohio

• Assisted Orthopedic Physicians with customizing office workflow.

 

• Assisted Orthopedic Physicians with personalizing order list composer and building out note smart phrases. 

 

• Assisted the Radiology team with viewing schedule and checking patients in and out during current visit correctly. 

 

• Assisted the front desk staff with inputing the patients insurance coverage and verifying everything was corrected. 

 

• Assisted Orthopedic Physicians with customizing LOS codes for the ones most billed. 

 

• Assisted Orthopedic Physicians with customizing order sets.

 

• Assisted Orthopedic Physicians on how to use dragon and set up hot keys functions. 

09/2016 to 10/2016
ACTIVATION ANALYST AND TRAINER MedFirst Staffing LLC Greenville, SC

• Provide direct support to the staffs during go-live project in Ambulatory services. 

 

• Supported In-Basket the new messaging system to insure an understanding of how to read lab results, response to lab results, generate a letter regarding lab results, and how to send a message to another clinical staff. 

 

• Supported Physicians/Nurses while documenting assessments. 

 

• Supported Physicians/Nurses while administering and documenting medication. 

 

• Developed strong trust-based relationships with project teams. 

 

• Assisted Nurses in updating patients medical records

08/2016 to 09/2016
ACTIVATION ANALYST AND TRAINER Divurgent Virginia Beach, VA

• Provided elbow support to end users physicians and nurses in the OR department with Optime using order sets, documenting progress notes, building Smart text and Smart phrases with Smart tools, setting up preference list, while providing excellent customer service. 

 

• Trained physicians on order sets, discharging of patients 

 

• Troubleshoot glitches and end-user errors in a timely matter to prevent disruption from patient care while exemplifying elbow to elbow 1:1 exceptional customer service to all staff members. 

 

• Liaison between the Physicians/nurses and the Command Center for system issues.

 

 • Trained physicians how to maneuver through system, and provided documentation for short cuts

07/2016 to 08/2016
ACTIVATION ANALYST AND TRAINER The HCI Group Jacksonville, FL

• Assisted in imputing patient's vitals, I/O and Labs. 


• Assisted in reconciling orders. 


• Assisted in reviewing orders. 


• Assisted in patient's care plan and Education. 


• Assisted in viewing a patient's MAR. 


• Assisted in imputing patient's vitals on flow-sheet. 


• Calling in issue tickets to the command center when technical issues arise.


• Deliver training including: referrals, template build and maintenance, health information management. 


• Support newly acquired practices in converting from paper charting to Epic EMR software.


• Provide elbow-to-elbow remediation 


• Provide on-site technical and training support

05/2016 to 06/2016
ACTIVATION ANALYST AND TRAINER The HCI Group Jacksonville, FL

• Provided elbow-to-elbow support and trained both physicians,nurses and front staff in Internal medicine. 

 

• Trained ambulatory physicians on orders, smart phrases and use of epic work flow. 

 

•  Assisted physicians with their preference list and building their smart phrases.

 

•  Assisted physician in recognizing patient that are ready to be seen and changing their "LOS".

 

•  Educated and assisted the physicians on how to document encounters. 

 

•  Supported nurses on how to properly work with in a specific navigator on how to arrive and discharge a patient, discharge planning and patient education.

04/2016 to 05/2016
ACTIVATION ANALYST AND TRAINER The CSI Companies Inc. Jacksonville, FL

• Provided elbow-to-elbow support and trained both physicians and nurses in cardiology. 

 

• Assisted with writing a progress note using a Smart Text, order set, smart phrases, smart list and smart link.

 

• Supported and trained physicians on the essentials of MedRec, discharging their patient and writing new orders.

 

• Assisted physicians with their preference list and building their smart phrases 

 

• Assisted Nurses with documenting medications on the MAR and also documenting vitals sign etc. on flowsheets. 

04/2016 to 04/2016
ACTIVATION ANALYST AND TRAINER MedFirst Staffing LLC Greenville, SC

• Provided elbow-to-elbow support for both physicians and nurses in Oncology. 

 

• Performed individual physician coaching

 

• Provided elbow to elbow support to front office staff and nurses 

 

• Assisted management with identifying and troubleshooting issues 

 

• Assisted front office staff and nurses with navigating in Epic

 

• Assisted with creating Smart Phrases, Smart Texts, ordering labs, managing the In basket, orders, referrals, personalization,preference lists, POS, cash drawer and workflow processes

03/2016 to 04/2016
ACTIVATION ANALYST AND TRAINER The HCI Group Jacksonville, FL

• Provided elbow to elbow support to physicians and nurses while using different modules in EHR 

 

• Ambulatory, Clindoc, NICU/L&D,PACU 

 

• Inpatient/Outpatient, ADT, Cadence, CPOE

01/2016 to 02/2016
ACTIVATION ANALYST AND TRAINER Santa Rosa Consulting Inc. Franklin, TN

 

• Supporting Attending Physicians, Midlevel providers and nurses in the surgical intensive care unit of the largest cancer institute in the USA 

 

• Provided guidance with reconciling or placing transfer orders, releasing orders, discontinuing and modifying of orders, blood transfusion administration, documenting on flow sheets, MAR documentation, dialysis workflow and support, placing orders using order sets, chemotherapy treatment and therapy plans, proper documentation within the Admission, transfer and discharge navigator.

 

• Supporting the Unit Secretary with the Unit manager and transferring patients and assigning beds within the Surgical Intensive Care Unit. 

 

• Assisted end users on creating smartphrases and preference list for ordering labs, medications, imaging and any other orderables within Epic  

 

• I was able to support various user roles and departments on Clindoc, Beacon, Orders and Ambulatory applications.

01/2016 to 01/2016
ACTIVATION ANALYST AND TRAINER The HCI Group Jacksonville, FL

 

• Assisted PA's/Residents with pre-op holding,Post-op transferring and post-op checks documentation.

 

• Assisted PA's/Residents with inpatient discharges to the floor, AMS Discharges from (PACU) , AMS patient extended stay or admissions, Direct/Urgent admissions. 

 

• Helped nursing gain deep understanding of the workflow handling medications on the MAR, Documenting PCA medications, Get dual sign-off, Documenting Vitals and Assessments on flowsheet. 

 

• Helped ADT staff with signing beds to incoming transfers on status broad and removing patients off on once discharged,

 

• Helped ADT staff print out new wrist bands and facesheets for patients.

 

• Helped Anesthesiologist with documenting on the floor procedures events and closing out notes 

10/2015 to 10/2015
ACTIVATION ANALYST AND TRAINER The HCI Group Baltimore, MD

 

• Monitored and supported end users on the med surgery unit in resolving issues with navigation, troubleshooting, orders, patient plan care information, keyboard key combinations, efficient Epic Care system usage and other on-site issues 

 

• Helped physicians gain deep understanding of the workflow on consigning ordersCreated SmartPhrases, Letters, and Templates to assist with customization.

 

• Assisted with ADT scheduling and registration.

 

• Actively participate in bi – weekly/ monthly formal business meetings pertaining to the design, training, testing and validation sessions with operational/practice managers and Physician Champions to better accommodate the end users.

 

• Delivered end user training to all levels of clinical end users (Physicians/Providers, Physician Assistants, Nurse Practitioners, Certified Nurse Midwives, Nurses, and Medical Assistants).

06/2015 to 07/2015
ACTIVATION ANALYST AND TRAINER The HCI Group Jacksonville, FL

 

• Helped physicians gain deep understanding of the workflow on consigning orders

 

• Trained the nurses on how to complete standard nursing documentation on patient chart 

 

• Trained nursing staff and physician on how to modify and save orders 

 

• Followed up issues and complaints till resolution • Helped nurses learn and understand how to reconcile a patient's home medication, write discharge instructions 

 

• Supported Physicians, nurses and all clinical staff CPOE, ClinDoc, Orders 

 

• Neuroscience and Med Surg floors Supported physicians and nurses elbow to elbow support

 

• Provided support in ICU assisted with code documentation rapid response and creating smart text.

01/2015 to 02/2015
ACTIVATION EPIC TRAINER The HCI Group Jacksonville, FL

 

• Support the physicians, nurses, and front staff personnel with their Go Live implementation. I supported Ambulatory, Cadence, smart tools, telephone encounters, In-basket, smart sets, providing workflow ideas, Decision Support Health Maintenance, lab check in and out trouble shooting, and submitting remedy tickets. 

 

• Assisted providers with orders, referrals, problem lists, creating progress notes, smart phrases.

 

• Created SmartPhrases, Letters, and Templates to assist with customization.

08/2014 to 09/2014
ACTIVATION ANALYST AND TRAINER Novant Health Presbyterian Medical Center Charlotte, NC

 

• Trained/Supported experienced providers and clinicians with integrating new technology into existing systems and workflow.

 

• Provided EHR classroom and 1 – on 1 onsite end user training for providers and clinicians.

 

• Collaborated with Principle Trainers and provided relevant feedback to assist with developing end user lesson plans, job aids, and quick start guided.

 

• Responded to end users' needs and collaborated with other training staff to identify and develop appropriate solutions to aid in teaching format and readiness to learn.

 

• Led 5 member team of RNs in the implementation phase of 2 Urogynecology practices.

02/2014 to 08/2014
ACTIVATION ANALYST AND TRAINER Reading Health Systems Multi Reading, PA

 

• Assumed responsibility as the Clinical Liaison between the Ambulatory Core Build Team and Instructional Design Team during the OB/GYN specialty build and training phases.

 

• Assisting with completing clinical site workflow, walk through, and hardware analysis prior to the Implementation Phase.

 

• Actively participate in bi – weekly/ monthly formal business meetings pertaining to the design, training, testing and validation sessions with operational/practice managers and Physician Champions to better accommodate the end users.

 

• Providing end user feedback to the Application Coordinators to identify and improve strategies for system design, implementation, and workflow analysis.

 

• Created clinical scenario based test script aiding in User Acceptability Testing (UAT) and validation testing sessions for clinical end users.

 

• Developed detailed curriculum content purposed for the OB/GYN Ambulatory specialty, i.e., lesson plans, end user workbooks, job aids, and quick start guides.

 

• Prepared and delivered presentations, demonstrations, train – the trainer and special training courses as needed.

 

• Delivered end user training to all levels of clinical end users (Physicians/Providers, Physician Assistants, Nurse Practitioners, Certified Nurse Midwives, Nurses, and Medical Assistants).

 

• Conducted SmartTools Workshops for clinical end users to assist with customization.

01/2014 to 02/2014
ACTIVATION ANALYST AND TRAINER Oakwood Hospital Medical center Dearborn, MI

 

• Supported providers and nurses in a cardiac care unit in the hospital.

 

• Provided elbow to elbow support for providers and clinicians; assisted in filling in the knowledge gaps.

 

• Created SmartPhrases, Letters, and Templates to assist with customization.

 

• Assisted the Application Coordinator, Analyst, and Help Desk in resolving onsite system issues.

 

• Assisted the physicians and clinicians with the application configuration and workflow analysis processes to aid in tailoring and streamlining EpicCare to the office's needs.

10/2013 to 11/2013
ACTIVATION ANALYST AND TRAINER Oakwood Hospital Medical Center Dearborn, MI

 

• Supporting the providers and nurses in a cardiac critical care unit in the hospital.

 

• Assist the ADT clerk with arriving a transferred patient after surgery to assisting the nurse and providers chart, make assessments, provide treatment, place orders, administer meds, document IV's, create treatment team list, discharge patients, and reconcile meds and orders before discharging a patient. 

 

• Make sure the work flow was followed according to the hospitals workflow.

 

• Floated between several departments in the hospital such as ED, NICU, ICU, and Med Surg, providing elbow to elbow support for surgeons, physicians and the nurses.

09/2013 to 10/2013
ACTIVATION EPIC TRAINER Contra Costa Regional Medical Sacramento, CA

 

• Provide training support to physicians, NP's, nurses, and front desk personnel.  I was the lead asset in training personnel in Ambulatory in a class size of 20 end users.

 

• Provide main level support until the physician super users and nurse super users were equipped to support the clinic.   • Floated between several clinics providing support throughout 3 locations such as Contra Costa Regional Medical Center, and Martinez Family Practice Center.

07/2013 to 08/2013
ACTIVATION ANALYST AND TRAINER Internal Medicine Partners Atlanta, GA

 

• Support the physicians, nurses, and front staff personnel with their Go Live implementation. I supported Ambulatory, Cadence, smart tools, telephone encounters, In-basket, smart sets, providing workflow ideas, Decision Support Health Maintenance, lab check in and out trouble shooting, and submitting remedy tickets.

05/2013 to 06/2013
ACTIVATION ANALYST AND TRAINER University of Michigan Medical Center Arbor, MI

 

• Supporting physicians and nurses with Epic Go Live Activation on Epic Ambulatory.  Additional responsibilities were to provide support for the clinics at different locations which included the Cardiology Department both associated with (CMR).

 

  • Assisted providers with orders, referrals, problem lists, creating progress notes, smart phrases.

01/2013 to 04/2013
ACTIVATION ANALYST AND TRAINER Cleveland Clinic Hospital West Palm Beach, FL

 

 • Assist with Go-Live support to nurses and front office staff that were located in multiple check-in registration locations within the hospital. Supported ADT check-in and check-out, cash posting, charge capture, optime/endo scheduling, and radiology registration/scheduling.

11/2012
ACTIVATION ANALYST AND TRAINER Rochester General Hospital New York Area , NY

 

 

• Deliver instructor led training to end users for the introduction of EPIC, and EMR software package in the Inpatient and ASAP modules.

 

• Assist with developing Instructor's Guides, Exercises, Assessments, and Job Aids for classroom sessions.

 

• Assisted with delivering classroom content in one to eight hour daily sessions.  The classroom size varied from 1-15 students.  I also had to provide support on the implementation day of Epic. As the different departments used converted to the EPIC program for the first time, the support was provided by trainers so that charting can be completed successfully.

 

• Assisted with Cadence/ADT scheduling and registration.  I assisted with the development of Instructor's Guides, Exercises, Assessments, and Job Aids.

09/2012 to 11/2012
EPIC CREDENTIALED TRAINING SUPPORT AMBULATORY Hurley Medical Center Flint, MI

 

• Responsible for front office as well as back office support as Hurley Medical converted their system to EPIC.  The hospital required several EPIC credentialed trainers to support the transition. 

 

• Strictly  assisted Hurley Medical's super users such as nurses, managers, and physicians with doc flow sheets, creating their list, shift assessments, labs, and their work list.

05/2012 to 08/2012
EPIC TRAINER AMBULATORY/INPATIENT Kaiser Permanente Atlanta, GA
 
• Become credentialed and then facilitate classroom training of Epic's Electronic Medical Records Software in Ambulatory, Cadence, Inpatient, and HIMS curriculums to all levels of medical personnel from the physicians to nurses.
 
• Trained the following workflows and basic functionality in Ambulatory, Cadence, HIMs, and Inpatient over the course of 2 years. 
 
• Assisted with workflow development and curriculum building. Daily routine was to instruct the end users and then follow up with a series of practice scenarios in Epic's training playground. The classroom size were from 1-15 end users at any time.
This resume is created in 7 minutes.
Summary

Dedicated Police Officer able to implement safe security measures and conflict resolution techniques to handle crisis and emergency situations.

Skills
  • Crime prevention training
  • Arrest techniques
  • Fingerprinting
  • Calm under pressure
  • Defensive driving training
  • Patrol procedures
  • NYS Certified EMT
  • Exceptional problem solver
Experience
Deputy Sheriff 10/2018 to Current Suffolk County Sheriff's Office Riverhead, NY
  • Basic Crash Management
  • Knowledge of New York State Penal & Vehicle and Traffic Law
  • Ensuring Inmate care and custody
  • Effecting arrests and issuing appropriate summons'
  • Producing clear and concise paperwork
  • Preliminary investigation of calls for service
  • Use of effective communication and de-escalation techniques
  • Field Training Officer
  • All Terrain Vehicle Operator
  • Deputy Of the Month 11/2020
Police Officer 01/2017 to 10/2018 New York City Police Department New York, NY
  • Directed and controlled crowds at parades, funeral processions and sporting events.
  • Performed comprehensive searches of people and property to identify controlled substances or contraband.
  • Patrolled designated districts in patrol cars, on bicycles and on foot.
  • Wrote detailed arrest and accident reports.
  • Enforced Criminal and Traffic laws through summons's and arrests.
  • Monitored and investigated suspicions persons and situations and unusual activities.
  • Gathered preliminary investigation information as a first responder to crime scenes.
Sales Associate 04/2013 to 03/2017 BOBS Stores Patchogue, NY
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Assisted customers with product selection, sales, and returns. 
  • Listened to customer needs and preferences to provide accurate advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Package Handler Trainer 01/2014 to 01/2017 Fedex Ground Holbrook, NY
  • Tracked movements with hand-held scanners and daily production sheets to keep records accurate.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Provided teams with up-to-date operational information in highly dynamic environment.
  • Supervised a team of employees to properly load and sort packages
  • Trained and mentored new employees to fulfill their job requirements
Education and Training
Bachelor of Science: Law Enforcement Technology 07/2020 Farmingdale State College Farmingdale, NY, USA
  • Coursework in geographical information systems
  • Crime analysis and prevention, security, and law enforcement technologies
  • Developed competencies in evidence collection, documentation, analysis and maintenance of chain of custody
  • 3.8 GPA
  • Magna Cum Laude
Police Certificate & New York State Certified EMT 05/2018 Suffolk County Police Academy Brentwood, NY
Police Certficate: Police Studies 2017 New York City Police Academy College Point, NY, USA


  • Coursework in Law
  • Coursework in Law
  • Coursework in Police Science
  • Coursework in Humanties
Certificate of Achievement: Emergency Management 2017 Emergency Management Institute Emmitsburg, MD, USA
  • IS-00005.a
  • IS-00100.b
  • IS-0100c
  • IS-00100.leb
  • IS-0200.b
  • IS-00700A
  • IS-00915
Associate of Science: Criminal Justice 2015 Suffolk County Community College Selden, NY, USA
  • 3.8 GPA.
  • Honor Roll
  • Completed coursework in criminal justice, terrorism and procedural law
Pharmacy St. Johns University Queens, NY, USA
High School Diploma 2013 Sachem High School East Farmingville, NY
Activities and Honors
  • Sachem Diamond Club Volunteer 2017-Present
This resume is created in 7 minutes.
Professional Summary

Value driven professional with a background on efficiently working on providing value to the company and customers, leveraging my skill set and willingness to learn, and productively working to provide results and satisfaction.

Education
Bachelor of Arts: Public Health 2017
University Of Illinois At Chicago Chicago, IL
  • Vice-President of Mexican Students De Aztlan. (May 2016 - May 2017)
  • High School Health Educator on behalf of Peer Health Exchange. (September 2015 - April 2016)
  • Presenter for Latina/o Resilience Network at UIC's Minority Health Conference. (April 2015)
Work History
Remittance Processing Specialist Dec 2019 - Current
JPMorgan Chase 131 S. Dearborn St., Chicago, IL 60603
  • Efficiently extracting and processing mail for JP Morgan clients to expedite the process of imaging and depositing checks to their accounts.
  • Analyzing and accurately processing the mail according to the clients instructions.
  • Continuously evaluating a high volume of checks and documents for quality and accuracy.
Server Aug 2018 - Current
Olive Garden 3555 W Addison St, Chicago, IL 60618
  • Display enthusiasm and knowledge about the restaurant's menu and products to provide a welcoming experience.
  • Maintain and exceed beverage sales to guests in the restaurant.
  • Recognized for customer satisfaction and being a team member.
Technician/Associate Jul 2018 - Apr 2019
LensCrafters 4104 N Harlem Ave, Norridge, IL 60706
  • Assess patients with their current eye vision and run optical machinery to provide a starting point for the Optometrist.
  • Lead and inform patients and customers regards to the best glasses for their needs and lifestyle.
  • Make patients feel comfortable and inform them about their insurance benefits, eye exam and their glasses.
Personal Trainer Jan 2018 - May 2018
XSport Fitness 5515 W Irving Park Rd, Chicago, IL 60641
  • Scheduled, communicated, and trained 30 clients on average per week.
  • Designed and executed individual and small group exercise fitness programs and regimens.
  • Maintained detailed personal training records and updated progress after each session for each client served.
Office Administrator Jun 2017 - Dec 2017
Greystone and Welding USA, Inc. 5708 W Diversey Ave, Chicago, IL, 60639
  • Wrote descriptive, clear and concise construction proposals for clients.
  • Constantly in communication with General Contractor to meet villages,clients, and subcontractors needs.
  • Apply, gather and send proper documentation for building permits and licenses. 
  • Administrate the company's bank account and phone calls.
Nandoca Trainer Oct 2015 - May 2017
Nando's Peri-Peri 22 S Wabash Ave, , Chicago, IL 60603
  • Educated and trained over 10 newly employed hosts, runners and cashiers  to have them efficiently and effectively do their tasks as well as provide exceptional customer service.
  • Effectively listened to, understood and clarified guest concerns and issues.
Intern Sep 2016 - Dec 2016
The Illinois Coalition for Immigrant and Refugee Rights 228 S Wabash Ave, , Chicago, IL 60604
  • Analyzed and updated a list of health disparities minorities face in Chicago.
  • Effectively communicated and directed new American Citizens to resources both in Spanish and English.
  • Analyzed and input survey data into spreadsheets.
  • Performed on-site surveys.
Fleet Service Clerk Apr 2015 - Jul 2015
American Airlines O'Hare International Airport , Chicago, IL
  • Transported cargo weighing up to 500 pounds between terminals and aircrafts.
  • Loaded, stowed and unloaded baggage, cargo and freight, and submitted completed documentation to management.
Skills
  • Certified Personal Trainer through the National Academy of Sports Medicine.
  • Certified CPR/AED through the American Cross.
  • Articulate and well-spoken
  • Proficient in Microsoft Word, Excel and Power Point.
  • Effectively communicate and translate in Spanish.
  • Ability to build rapport, be culturally sensitive and network with others.
  • Ability to analyze data and think critical of the material.
This resume is created in 7 minutes.
Summary

Talented Server/Manager successful at consistently delivering the highest quality service with integrity and grace. Fifteen years of restaurant experience with a passion for fine dining and wine. Strong background with launching new businesses, creating system and operations, and establishing brands.

Skills
  • Level 1 Sommelier certified 
  • Client account management
  • Exceptional interpersonal communication
  • Staff training/development
  • Employee scheduling
  • Guest relations professional
  • Thrives in fast-paced environment
  • Top-tier, full-service dining background
  • Business correspondence
  • Advanced MS Office Suite knowledge
Work History
Executive/Administrative Assistant Olmstead & Associates Fountain Valley, CA
  • Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning of trips.
  • Compiled and analyzed sales and marketing reports.
  • Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
  • Created expense reports, budgets and filing systems.
  • Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
  • Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
Server/Server Trainer May 2009 - Oct 2011
Seasons 52 Costa Mesa, California
  • Responsible for launching the first Seasons 52 on the West Coast for a fortune 500 company.
  • First exposure to a regimented systematic training program based on core morals, and tailored to interpersonal relationships.
  • Responsible for replicating company culture and assimilating new employees to the systems and operations.
Front Server Nov 2016 - Jan 2018
Providence Los Angeles, California
  • Providing the highest level of dining standards directly to clientele.
  • Consistent sales of luxury cuisine, high end wines, and tailored pairings
  • Focused on personal sales goals and developing interpersonal relationships with guests.
Lead Server/Manager Aug 2013 - Feb 2016
Selanne Steak Tavern Laguna Beach, CA
  • Part of the launching staff and quickly fell into the constantly developing role of a lead server and manager.
  • Carefully interviewed, selected, trained and supervised staff.
  • Creating testing material, organizational systems, floor managing, and coordinating private events.
  • Led and directed team members on effective methods, operations and procedures.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Correctly calculated inventory and ordered appropriate supplies.
Education
Associate of Arts: Food and Nutrition/ Counselling Cuesta College San Luis Obispo, CA