Software Trainer resume examples

• Provided elbow support to end users physicians and nurses in the OR department with Optime using order sets, documenting progress notes, building Smart text and Smart phrases with Smart tools, setting up preference list, while providing excellent customer service.

• Trained physicians on order sets, discharging of patients

• Troubleshoot glitches and end-user errors in a timely matter to prevent disruption from patient care while exemplifying elbow to elbow 1:1 exceptional customer service to all staff members.

• Liaison between the Physicians/nurses and the Command Center for system issues.

• Trained physicians how to maneuver through system, and provided documentation for short cuts

• Supported nurses in acknowledging orders, completing orders, utilizing doc flowsheet and MAR, linking medications, care plan, printing After Visit Summaries.

• Assisted in Admission, Transfers, discharge, and discharge instructions, step.

• Performed ATE support for AMB  

• Provided work flow knowledge and support to physicians and clinical staff

• Assisted Physicians in utilizing SmartPhrases, SmartLists, and NoteWriter  

• Provided in basket support for nurses and Physicians

• Supported physicians creating Smartphrases to include Smartlinks and Smartlists.

• Assisted nurses with charting.

• Assisted with med reconciliation, charges.

• Crossed trained in Epic Ambulatory clinical workflows and Inpatient Orders workflows.

• Created lesson plans for multiple specialties. '

• Provided At-The-Elbow support.

• Assisted Providers in creating and personalizing smart phrases, smart lists, and macros.

• Logged tickets and communicated issues to service desk as necessary.

• Assisted clinicians on how to respond to telephone encounters such as medication refill and patient call for advice.

 • Assisted the front desk in scanning documents such as patient ID and Insurance also in documenting the PCP, guarantor and billing a patient  

• Assisted clinicians in Rooming a patient by taking chief complain vitals, review allergies and medications  Assisted clinicians in sending message through the in-basket among the

• Assisted Physicians showing them how to create smart text, smart list, reconcile of medication order, and documentation for every encounter

• Help desk service now

• Providing Nursing & Staff Support

• Providing comprehensive phone support from the Command Center

• Documenting trends and resolutions to service requests

• Supported Epic Beacon, Ambulatory, & Cadence.

• Assisted with note charting & charges. Troubleshooting problems & escalating workflow issues & reporting it to the manager.

• Help staff to register patients & schedule the patients in the system. Assisted physicians with the Beacon module applying the treatment plan (editing & adding orders). 

• Helped physicians with the use of Epic on the IPAD with the Epic Canto App. 

• Providing elbow support to the Hematology & Oncology Department. 

• Trained the physicians with Treatment, Therapy, & Supportive plans. 

• Assisted with their InBasket & Notes. Supporting Beacon & Cadence.

•  Assisted with setting up power mic ( Dragon ) hotkeys , step by step commands. 

• Assisted with Grand central check-in and check-out.

•  Assisted Grand Central with completing registration and linking orders.

•  Assisted Physician set up order sets and smart phrases for inpatient floor. 

• Trained physicians how to use CPOE. 

• Trained Physicians on how to build and modify smart phrases and build favorite list. 

• Trained Clinicians on how to use order sets and develop preference list. 

• Assisted Physicians and Nurses in the Cardiology department with various workflows 

• Taught NP's and Physicians on how to order medications thru e-prescription and mail order 

• Assisted Super Users in Cardiology and Neurology dept. during Go-live 

• Participated in Go-Live support for ADT/Cadence users  At GoLive, assisted Front office in registering New Patient into Epic.

• Assisted Gastroenterology front and back office to Schedule Appointment.

• Assisted the Oncology to manage their Schedule.

• Assisted Cardiology to Mapped and Printed their EKG.

•  Assisted front desk in their payment and receipt activities.

• Assisted front office in Managing Patient Transfer to appropriate department.

• Assisted Nurse in Managing their workflow in Epic.

• Trained front desk staffs on how to register, schedule, check-in and check-out patients.

• Assisted in diagnosing Epic printer and network problems.

•Provided one on one training for radiant front desk staffs.

• Assisted end users with understanding workflows for working in EPIC 

• Assisted managers in streamlining EPIC workflows 

• Provided front desk with cadence elbow support 

• Provided end users with assistance in Prelude and PB Billing 

• Provided managers with assistance with master template modifications

• Provided cash drawer support as well as end of day reporting 

• Served as a Cadence elbow support for multiple Ambulatory sites at go live 

• Assisted end users to understand agreed upon workflows for working in EPIC 

• Analyze workflows and troubleshoot processes that are not having desired outcomes. 

• Called in service tickets for any issues that are not resolved using available resources 

• Worked with leadership to address any area of concern with the go live process

• Assisted Orthopedic Physicians with customizing office workflow.

• Assisted Orthopedic Physicians with personalizing order list composer and building out note smart phrases. 

• Assisted the Radiology team with viewing schedule and checking patients in and out during current visit correctly. 

• Assisted the front desk staff with inputing the patients insurance coverage and verifying everything was corrected. 

• Assisted Orthopedic Physicians with customizing LOS codes for the ones most billed. 

• Assisted Orthopedic Physicians with customizing order sets.

• Assisted Orthopedic Physicians on how to use dragon and set up hot keys functions. 

• Provide direct support to the staffs during go-live project in Ambulatory services. 

• Supported In-Basket the new messaging system to insure an understanding of how to read lab results, response to lab results, generate a letter regarding lab results, and how to send a message to another clinical staff. 

• Supported Physicians/Nurses while documenting assessments. 

• Supported Physicians/Nurses while administering and documenting medication. 

• Developed strong trust-based relationships with project teams. 

• Assisted Nurses in updating patients medical records

• Provided elbow support to end users physicians and nurses in the OR department with Optime using order sets, documenting progress notes, building Smart text and Smart phrases with Smart tools, setting up preference list, while providing excellent customer service. 

• Trained physicians on order sets, discharging of patients 

• Troubleshoot glitches and end-user errors in a timely matter to prevent disruption from patient care while exemplifying elbow to elbow 1:1 exceptional customer service to all staff members. 

• Liaison between the Physicians/nurses and the Command Center for system issues.

 • Trained physicians how to maneuver through system, and provided documentation for short cuts

• Assisted in imputing patient's vitals, I/O and Labs. 

• Assisted in reconciling orders. 

• Assisted in reviewing orders. 

• Assisted in patient's care plan and Education. 

• Assisted in viewing a patient's MAR. 

• Assisted in imputing patient's vitals on flow-sheet. 

• Calling in issue tickets to the command center when technical issues arise.

• Deliver training including: referrals, template build and maintenance, health information management. 

• Support newly acquired practices in converting from paper charting to Epic EMR software.

• Provide elbow-to-elbow remediation 

• Provide on-site technical and training support

• Provided elbow-to-elbow support and trained both physicians,nurses and front staff in Internal medicine. 

• Trained ambulatory physicians on orders, smart phrases and use of epic work flow. 

•  Assisted physicians with their preference list and building their smart phrases.

•  Assisted physician in recognizing patient that are ready to be seen and changing their "LOS".

•  Educated and assisted the physicians on how to document encounters. 

•  Supported nurses on how to properly work with in a specific navigator on how to arrive and discharge a patient, discharge planning and patient education.

• Provided elbow-to-elbow support and trained both physicians and nurses in cardiology. 

• Assisted with writing a progress note using a Smart Text, order set, smart phrases, smart list and smart link.

• Supported and trained physicians on the essentials of MedRec, discharging their patient and writing new orders.

• Assisted physicians with their preference list and building their smart phrases 

• Assisted Nurses with documenting medications on the MAR and also documenting vitals sign etc. on flowsheets. 

• Provided elbow-to-elbow support for both physicians and nurses in Oncology. 

• Performed individual physician coaching

• Provided elbow to elbow support to front office staff and nurses 

• Assisted management with identifying and troubleshooting issues 

• Assisted front office staff and nurses with navigating in Epic

• Assisted with creating Smart Phrases, Smart Texts, ordering labs, managing the In basket, orders, referrals, personalization,preference lists, POS, cash drawer and workflow processes

• Provided elbow to elbow support to physicians and nurses while using different modules in EHR 

• Ambulatory, Clindoc, NICU/L&D,PACU 

• Inpatient/Outpatient, ADT, Cadence, CPOE

• Supporting Attending Physicians, Midlevel providers and nurses in the surgical intensive care unit of the largest cancer institute in the USA 

• Provided guidance with reconciling or placing transfer orders, releasing orders, discontinuing and modifying of orders, blood transfusion administration, documenting on flow sheets, MAR documentation, dialysis workflow and support, placing orders using order sets, chemotherapy treatment and therapy plans, proper documentation within the Admission, transfer and discharge navigator.

• Supporting the Unit Secretary with the Unit manager and transferring patients and assigning beds within the Surgical Intensive Care Unit. 

• Assisted end users on creating smartphrases and preference list for ordering labs, medications, imaging and any other orderables within Epic  

• I was able to support various user roles and departments on Clindoc, Beacon, Orders and Ambulatory applications.

• Assisted PA's/Residents with pre-op holding,Post-op transferring and post-op checks documentation.

• Assisted PA's/Residents with inpatient discharges to the floor, AMS Discharges from (PACU) , AMS patient extended stay or admissions, Direct/Urgent admissions. 

• Helped nursing gain deep understanding of the workflow handling medications on the MAR, Documenting PCA medications, Get dual sign-off, Documenting Vitals and Assessments on flowsheet. 

• Helped ADT staff with signing beds to incoming transfers on status broad and removing patients off on once discharged,

• Helped ADT staff print out new wrist bands and facesheets for patients.

• Helped Anesthesiologist with documenting on the floor procedures events and closing out notes 

• Monitored and supported end users on the med surgery unit in resolving issues with navigation, troubleshooting, orders, patient plan care information, keyboard key combinations, efficient Epic Care system usage and other on-site issues 

• Helped physicians gain deep understanding of the workflow on consigning ordersCreated SmartPhrases, Letters, and Templates to assist with customization.

• Assisted with ADT scheduling and registration.

• Actively participate in bi – weekly/ monthly formal business meetings pertaining to the design, training, testing and validation sessions with operational/practice managers and Physician Champions to better accommodate the end users.

• Delivered end user training to all levels of clinical end users (Physicians/Providers, Physician Assistants, Nurse Practitioners, Certified Nurse Midwives, Nurses, and Medical Assistants).

• Helped physicians gain deep understanding of the workflow on consigning orders

• Trained the nurses on how to complete standard nursing documentation on patient chart 

• Trained nursing staff and physician on how to modify and save orders 

• Followed up issues and complaints till resolution • Helped nurses learn and understand how to reconcile a patient's home medication, write discharge instructions 

• Supported Physicians, nurses and all clinical staff CPOE, ClinDoc, Orders 

• Neuroscience and Med Surg floors Supported physicians and nurses elbow to elbow support

• Provided support in ICU assisted with code documentation rapid response and creating smart text.

• Support the physicians, nurses, and front staff personnel with their Go Live implementation. I supported Ambulatory, Cadence, smart tools, telephone encounters, In-basket, smart sets, providing workflow ideas, Decision Support Health Maintenance, lab check in and out trouble shooting, and submitting remedy tickets. 

• Assisted providers with orders, referrals, problem lists, creating progress notes, smart phrases.

• Created SmartPhrases, Letters, and Templates to assist with customization.

• Trained/Supported experienced providers and clinicians with integrating new technology into existing systems and workflow.

• Provided EHR classroom and 1 – on 1 onsite end user training for providers and clinicians.

• Collaborated with Principle Trainers and provided relevant feedback to assist with developing end user lesson plans, job aids, and quick start guided.

• Responded to end users' needs and collaborated with other training staff to identify and develop appropriate solutions to aid in teaching format and readiness to learn.

• Led 5 member team of RNs in the implementation phase of 2 Urogynecology practices.

• Assumed responsibility as the Clinical Liaison between the Ambulatory Core Build Team and Instructional Design Team during the OB/GYN specialty build and training phases.

• Assisting with completing clinical site workflow, walk through, and hardware analysis prior to the Implementation Phase.

• Actively participate in bi – weekly/ monthly formal business meetings pertaining to the design, training, testing and validation sessions with operational/practice managers and Physician Champions to better accommodate the end users.

• Providing end user feedback to the Application Coordinators to identify and improve strategies for system design, implementation, and workflow analysis.

• Created clinical scenario based test script aiding in User Acceptability Testing (UAT) and validation testing sessions for clinical end users.

• Developed detailed curriculum content purposed for the OB/GYN Ambulatory specialty, i.e., lesson plans, end user workbooks, job aids, and quick start guides.

• Prepared and delivered presentations, demonstrations, train – the trainer and special training courses as needed.

• Delivered end user training to all levels of clinical end users (Physicians/Providers, Physician Assistants, Nurse Practitioners, Certified Nurse Midwives, Nurses, and Medical Assistants).

• Conducted SmartTools Workshops for clinical end users to assist with customization.

• Supported providers and nurses in a cardiac care unit in the hospital.

• Provided elbow to elbow support for providers and clinicians; assisted in filling in the knowledge gaps.

• Created SmartPhrases, Letters, and Templates to assist with customization.

• Assisted the Application Coordinator, Analyst, and Help Desk in resolving onsite system issues.

• Assisted the physicians and clinicians with the application configuration and workflow analysis processes to aid in tailoring and streamlining EpicCare to the office's needs.

• Supporting the providers and nurses in a cardiac critical care unit in the hospital.

• Assist the ADT clerk with arriving a transferred patient after surgery to assisting the nurse and providers chart, make assessments, provide treatment, place orders, administer meds, document IV's, create treatment team list, discharge patients, and reconcile meds and orders before discharging a patient. 

• Make sure the work flow was followed according to the hospitals workflow.

• Floated between several departments in the hospital such as ED, NICU, ICU, and Med Surg, providing elbow to elbow support for surgeons, physicians and the nurses.

• Provide training support to physicians, NP's, nurses, and front desk personnel.  I was the lead asset in training personnel in Ambulatory in a class size of 20 end users.

• Provide main level support until the physician super users and nurse super users were equipped to support the clinic.   • Floated between several clinics providing support throughout 3 locations such as Contra Costa Regional Medical Center, and Martinez Family Practice Center.

• Support the physicians, nurses, and front staff personnel with their Go Live implementation. I supported Ambulatory, Cadence, smart tools, telephone encounters, In-basket, smart sets, providing workflow ideas, Decision Support Health Maintenance, lab check in and out trouble shooting, and submitting remedy tickets.

• Supporting physicians and nurses with Epic Go Live Activation on Epic Ambulatory.  Additional responsibilities were to provide support for the clinics at different locations which included the Cardiology Department both associated with (CMR).

  • Assisted providers with orders, referrals, problem lists, creating progress notes, smart phrases.

 • Assist with Go-Live support to nurses and front office staff that were located in multiple check-in registration locations within the hospital. Supported ADT check-in and check-out, cash posting, charge capture, optime/endo scheduling, and radiology registration/scheduling.

• Deliver instructor led training to end users for the introduction of EPIC, and EMR software package in the Inpatient and ASAP modules.

• Assist with developing Instructor's Guides, Exercises, Assessments, and Job Aids for classroom sessions.

• Assisted with delivering classroom content in one to eight hour daily sessions.  The classroom size varied from 1-15 students.  I also had to provide support on the implementation day of Epic. As the different departments used converted to the EPIC program for the first time, the support was provided by trainers so that charting can be completed successfully.

• Assisted with Cadence/ADT scheduling and registration.  I assisted with the development of Instructor's Guides, Exercises, Assessments, and Job Aids.

• Responsible for front office as well as back office support as Hurley Medical converted their system to EPIC.  The hospital required several EPIC credentialed trainers to support the transition. 

• Strictly  assisted Hurley Medical's super users such as nurses, managers, and physicians with doc flow sheets, creating their list, shift assessments, labs, and their work list.