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Professional Summary
  • Experienced IT leader with over fifteen (15) years of experience in large and complex IT implementations, Systems Modernization, Program & Project Management, Contract & Delivery Management, and application Design & Development using Agile and Waterfall methodologies.
  • Successful execution of over $80 million in projects including Enterprise project implementations at various state, local and federal agencies such as Oracle Customer Care and Billing, Oracle Work and Asset Management, Mobile Workforce Management, Oracle E-business ERP , OBIEE Analytics, Hyperion Planning Implementation for Capital and Operational Budgeting, CGI Advantage ERP, Infor EAM and Mobile applications.
  • Result oriented Program executive with proven ability to implement standards, procedures, and processes to improve business functionality while motivating teams to maximize productivity.
  • Proficiency in Agile Methodologies and PMBOK Methodologies.
  • Sound knowledge of emerging technologies including Digital Transformation, Robotic Process Automation, and Cloud and Mobile Computing.
  • Excellent communication and documentation skills.
Work History
Director, Service Delivery 03/2016 to Current
CGI Fairfax, VA
  • As the Program Manager support O&M as well as modernization of a major portfolio of Federal Agency applications. Managed agile practices and implementations across product teams leading to approx. 15% efficiency and productivity gains.
  • Overseeing 5-year transformations worth 25 million in impact. Key engagements include:
  • Built a 6-person strong Cloud and Security team for CGI Federal customers for Application Portfolio Assessments, Cloud Implementations and Improved Security Posture.
  • Manage transition of Enterprise LMS systems to AWS GovCloud resulting in 35% cost savings.
  • Assessed portfolio application for PaaS (Salesforce and and SaaS Solutions, including developing pricing models and flexible technology architecture to support future requirements.
  • Develop security framework for Fed enterprise systems incorporating Fortify scans and other tools leading to 20% reduction in security findings.
  • Managed a cross-matrix team for support of enterprise application portfolio consisting of COTS/custom .
Sr. Manager (Division Manager), Systems Implementation 02/2013 to 02/2016
Washington Suburban Sanitary Commission (WSSC) Laurel, MD

  • Led IT modernization efforts to transform legacy mainframe systems and in-house developed applications to state-of-the-art systems and cloud-based solutions.
  • Managed a team of over 25 resources including Project Managers to implement enterprise systems.  
  • Led teams that Conceptualized and gathered requirements and business process improvement sessions with different business groups (Budgeting, Procurement, Disbursement, Customer Service) to develop RFI and RFP documents. This led to identifying systems and implementation partners.  Evaluated COTS solutions and cloud architectures, implementation vendors and provide technical and managerial input during contract negotiations.
  • Led the implementation of Oracle Work and Asset Management (WAM), for Vertical Assets, Linear Assets, Inventory, Fleet and Building and Grounds to replace legacy, mainframe-based system.
  • Directed project implementation included Oracle WAM, Oracle Mobile Workforce Management (MWM), Riva Modeling, Esri and GeoNexus products to define and implement WSSC's Total Enterprise Asset Management System (TEAMS).
  • Established a rolling implementation schedule to better support product adoption. Implemented Oracle Business Intelligence (OBIEE) for advanced analytics and integrate business intelligence with Business Operations.
  • Conceptualized and drove implementation of mobile application for TEAMS to provide “Store-and-forward” capability and enhanced communication for field technicians.  
  • Led a successful evaluation of the proposed product for Oracle Customer Care and Billing to replace legacy CIS system and conceptualized Proof of Concept with core configurations, rate calculations and interface and architecture definition.
  • Managed the implementations for Oracle R12 (Advanced Procurement, AP, FA, INV, iSupplier, Contracts) and Hyperion Enterprise Financial Planning Suite. Led the teams for Requirements, Business Process Re-engineering, Analysis, Design and Implementation of Enterprise Solutions which included Technology and Application architecture across configurations, RICE (Reports, Interfaces, Conversions, and Enhancements) and infrastructure components.
  • Adopted a hybrid AIM/Agile approach to address dynamic business requirements and still meet aggressive project schedules leading to improved business satisfaction.
  • Developed Statement of Work (SOW) to procure IT systems and services. Streamlined IT Procurement processes for license and vendor service acquisition to reduce overall costs by 15%. 
  • Provided regular milestone updates to the CIO, various Business Unit executive management, and other key stakeholders. 
  • Provided direction and solutions to the Business and IT teams towards achieving key organizational objectives including 25% reduction in cycle time for complex procurement solicitations, 80% improvement in Supplier data quality, improved supplier satisfaction with integrated systems and processes, streamlined managing procurement contracts, 60% reduction in late invoice payments.  
  • Pioneered WSSC's architecture model to extensively leverage various engineered systems like Oracle Exadata, Exalytics, and Exalogic systems. This allowed for a simplified and standardized IT architecture needed to cut costs, streamline and modernize business operations, increase agility, and provide better customer service. 
Sr. Product Manager 05/2011 to 02/2013
CGI Fairfax, VA
  • Led multiple Product improvement initiatives including Manager Self Service functionality on Mobile devices, redesign of the Employee Self Service (ESS) using GWT and third-party integration with Suitcase, Meridian LMS, Kenexa, Brassring, NeoGov.
  • Led concept and prototyping for Advantage HRM 360, cloud-based HRM solution for small to medium-sized agencies.
  • Managed a cross-discipline team of over 15 members for Advantage HRM 3.10. Created work breakdown structures and prepared detailed project plans and documents.
  • Established and directed implementation of project procedures and guidelines for CMMI compliance.
  • Created project performance metrics to report against schedules, scope, resources and budget.
  • Implemented various developments and testing procedures that helped reduce delivery time by 18%.
  • Built ‘Level of Effort' estimates, resource allocation plans and resource smoothing. Planned regressive QA testing of release software across multiple supported platforms and 3rd party products.
  • Managed the conversion of ST Scripts to Automated Scripts reducing the defect retest time by 20%.
  • Experience creating and managing multi-dimensional project work plans with an adaptive resourcing model to deliver to a varied priority delivery model.
  • Led the effort to redesign Employee Self Service (ESS) application to develop a portal-like framework using Google Web Toolkit. Utilized Scrum software development methodology for the redesign effort.
  • Managed the development of a Mobile app using PhoneGap and jQuery Mobile to provide Manager Self Service (MSS) application functionality on mobile devices.
  • Involved with all the aspects of mobile application including framework evaluation, user group meetings, UI design.
  • Set the technology direction, strategy for the product and planning contents for each release. Supported Sales, Delivery, and Marketing organizations to define and promote the product.
  • Developed business cases for future product expansion in conjunction with other ERP Product Managers. Worked with clients, prospects, industry analysts, and industry associations to define, promote and sell the product.

Project Manager /Development Manager 06/2006 to 05/2011
CGI Fairfax, VA
  • Led the largest ever Advantage HRM implementation (35+ million value) throughout its lifecycle at the LA County (LAC). Managed ERP implementations at Iowa State, Orange County, Pima County, and CMIPS implementation for the State of California.
  • Managed a team of over 20 developers, BAs, development leads, DBAs, and CMs located across multiple time zones.
  • Instrumental in setting up Centers of Excellence in Mumbai, India, and Bangalore, India for global delivery. This led to cost reductions of 10-25% and enhanced support and delivery for clients.
  • Provided ongoing project analysis, mitigated “scope creep,” communicated project status, and identified and resolved project issues and constraints.
  • Developed code versioning model utilizing IBM Clearcase to allow for iterative development of baseline and custom software for large and complex projects to shorten the release cycle.


Sr. Solution Architect 06/2004 to 05/2006
Infor (formerly DataStream) Greenville, SC
  • Led development team to develop Databridge 3x developed on Open Source stack for data exchange, update and sharing of information between Infor EAM (formerly DataStream 7i) and other ERP systems.
  • Collaborated with sales, marketing, and support teams to launch DataBridge 3x on time and within budget.


Software Development Lead / Solution Architect 10/2002 to 05/2004
CGI-AMS Fairfax, VA
  • Designed and developed Employee Self Service (ESS) application. Created innovative and intuitive product features for easy user interaction.
  • Coached and mentored 4 new staff members, including conducting performance reviews.

  • Program and Project Management
  • Successful Project Delivery
  • Cloud-based software solutions and architecture (AWS, Azure, PaaS, SaaS, Engineered Systems)
  • Software design and development using Agile (Scrum, Lean, Kanban, RUP) and Waterfall
  • P&L Management, Budgeting, and Forecasting
  • Strategic planning
  • Change Management
  • ​Proficiency with MS Project Server, SharePoint, MS Visio and MS Office
  • Leading and motivating large teams
  • Product Roadmap Development
  • Building and Leading High Performing Teams
  • Large scale ERP Implementation expertise (Oracle E-Business, CGI Advantage)
  • Vendor and Contract management and Negotiations
  • Product Quality and Client Satisfaction Improvement
  • Extensive experience with high-volume, real-time systems.
  • Broad knowledge of Integration technologies.
Master of Science: Computer Science 2002 Clemson University - Clemson, SC
Bachelor of Science: Computer Science 2000 Maharaja SayajiRao University - Vadodara, India
Key Presentations
  • Planning, Building, and Architecture for an Enterprise WAM system - Oracle Open World,  2015.
  • Developing Enterprise WAM for Utilities - Oracle Utilities User Conference, 2015.
  • Planning Applications using Hyperion Simplified UI – DC Hyperion User conference, 2015.
  • Building Mobile Apps for Government Agencies - MoDev East, 2013.
Project Management Professional (PMP), Project Management Institute, 2010.
Training & Conferences


Business Engineering Management Framework (BEMF), CGI, 2017.

  • Agile Leadership, CGI, 2016.
  • Change Management Leadership, CIO Council, 2015.
  • Complex Project Management, Learning Tree, 2014.

Oracle Utilities Training:

  • Oracle Utilities: Customer Care and Billing Overview and functionality.
  • Oracle Utilities: Software Development Kit.
  • Oracle Utilities: Business Intelligence v2.4 Implementation.
  • Oracle Utilities: Mobile Workforce Management Overview and Fundamentals.

Oracle E-business Training:

  • E-Business Suite Financial Management.


  • Oracle Open World, 2015.
  • Oracle Utilities User Group, 2014 and 2015.
Additional Information
US Citizen.
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Executive Profile
Accomplished senior technology delivery manager and professional consultant who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Demonstrated ability to deliver mission critical results with over 14 years of experience leading strategic business transformation and IT initiatives in life sciences, consumer products and chemicals industries. 
Professional Experience
IT Serialization lead for TEVA CMO 08/2017 to Current Consultant @ Teva Pharmaceutical Industries New Wales, PA
  • Responsible for evaluating TEVA site readiness and connectivity with business partners.
  • Engage business and IT organizations impacted by serialization to identify process and support gaps.
  • Provide tactical and strategic support to functional areas impacted by serialization.
  • Manage relationship and daily interactions with track & trace and regulatory reporting solution providers.
IT Connectivity Lead 05/2017 to Current Consultant @ Par Pharmaceutical Chestnut Ridge, NY
  • Responsible for analysis of impacts to line efficiencies as a result of serialization. 
  • Led IT connectivity for Par Pharmaceutical serialization between Level 1 to Level 4 systems.
  • Responsible for ensuring adherence to serialization requirements for Par's manufacturing network as dictated by the Drug Supply Chain Security Act (DSCSA)
  • Managed Serialization implementation at CMOs/CPOs including site audits and IT Connectivity to satisfy Go Live requirements.
Senior Manager, IT Global Lead 04/2017 to Current Supply Chain Wizard Princeton, NJ
  • Responsible for shaping the vision and implementation of Global IT capabilities for a start-up consultancy servicing the Life Sciences industry, specializing in serialization projects. 
  • Support sales and delivery of proprietary tools and IT solutions including serialization, shared services, information security and enterprise architecture and systems.
  • Author standardized IT development and support methodologies and implemented computer system validation processes. 
  • Forge strategic partnerships with vendors including TraceLink, Optel, Adents and SAP for serialization solutions.
Senior Manager 06/2013 to 08/2016 Church & Dwight (Employee) Ewing, NJ
  • Responsible for delivery of strategic business projects including SCM APO, Oracle Agile, Terra; Demand Sensing and Inventory Optimization. Recipient of Chairman's Award for outstanding performance leading to successful delivery of the project.
  • Accountable for the successful delivery and support functions for all enterprise applications including SAP (ECC, SCM, Data Warehouse), Oracle Agile PLM, Siebel Trade Funds, JDA Demand Planning, MES Wonderware and IBM Sterling.
  • Spearheaded a team of more than 30 employees and consultants while managing an operating budget of more than $10mm.
  • Led IT applications, infrastructure and network integration for a strategic business acquisition resulting in a fully operational and integrated business unit ($250mm revenue).
Warehouse Optimization Project Manager 03/2013 to 05/2013 Shire (Accenture Consultant) King of Prussia, PA
  • Provided business advisory and subject matter expertise in warehouse carton optimization functionality.
  • Produced current state analysis of local plant and corporate processes and provided recommendations for improvements leading to re-engineered business processes.   
  • Business and IT Liaison responsible for identifying gaps and recommending innovative solutions. 
  • Spearheaded the requirements gathering, blueprint and development phases of an ECC Warehouse Management implementation.
  • Responsible for SIT & UAT planning, designing, executing and reporting tests through the use of appropriate testing tools such as HPQC and SAP Solution Manager.
Strategic Divestiture Project Delivery Manager 04/2012 to 02/2013 DuPont Performance Coatings (Accenture Consultant) Wilmington, DE
  • Managed technical delivery of client's divestiture effort to separate IT/ERP in efforts to sell the business unit operating in a functional ERP solution. This business unit was successfully sold for $5b.
  • Coordinated business efforts to reverse engineer processes and procedures required to implement new and/or migrate existing functionality to an independent instance of SAP.
  • Led testing and deployment planning and execution in alignment with business rollouts.
  • Guided a team of 20 resources responsible for FI, SD & MM resulting in on-time delivery of all major milestones including design, build, test and go-live.
  • Managed the successful migration of 700 + cross-functional technical objects into the new stand alone SAP environment.
Regional Standardization Project Manager 06/2009 to 04/2012 DuPont Corporate (Accenture Consultant) Wilmington, DE
  • Managed various SAP workstreams from initiation to closure of implementations and was recipient of Accenture's Oscar award for consistent ratings of top performer 3 years in a row.
  • Responsible for the successful coordination and delivery of business scope workshops, requirements gathering, testing strategy and business process design workshops for a regional standardization of processes and technology.
  • Led a team of 10 consultants responsible for designing and developing complex SAP technical objects.
  • Coordinated month end close finance activities and managed cutover and deployment activities resulting in successful SAP go-live.
Regional Supply Chain & Manufacturing Project Manager 11/2007 to 06/2009 DuPont Advanced Fibers & Non-Wovens (Accenture Consultant) Wilmington, DE
  • Responsible for overall project management activities including project plan, budget, invoicing , staffing and forecasting of onsite and offshore resources.
  • Coordinated requirements gathering, solution design and business workshops to fit business processes and requirements. 
  • Spearheaded the SAP 4.6 solution delivery across China, Argentina, Chile, Brazil, Colombia, Peru and Mexico. 
  • Guided the design and development of the manufacturing shop floor solution, leveraged across multiple roll-outs.
  • Coordinated EDI including batch management, interface setups both internal and external to SAP using various middleware applications.
Solution Architect 09/2004 to 11/2007 DuPont Performance Coatings Europe (Accenture Consultant) Wilmington, DE
  • Held several roles with increasing responsibilities including 2 consecutive promotions within Accenture and formal recognition for high quality deliverables.
  • Technical subject matter expert responsible for integrating client's European Business into one Global SAP instance.
  • Designed 15 inbound/outbound logistics, warehousing and transportation planning interfaces integrating all SAP modules consisting of hazardous materials, from MM to WM.
  • Coordinated testing support and planned testing activities for client counterparts. 
  • Conducted quality checks and approved transports from the unit test environment to the business integration test environment.
  • Accomplished a "Go" decision for the European rollout.
Technical Development Lead 02/2003 to 09/2004 DuPont Corporate (Accenture Consultant) Wilmington, DE
  • Conducted technical and functional workshops with business leads while gathering and finalizing requirements of Sales and Distribution, Materials Management and Finance modules of SAP. 
  • Responsible for core enhancements to Sales and Distribution interfaces that automatically create and update sales documents.
  • Assigned defects to balance business impacts and priorities across geographically diverse teams.
  • Responsible for synchronization of technical objects across clusters within the DuPont architecture.
Bachelor of Science: Management Information Systems & Computer Science 2002 The College of New Jersey Ewing, NJ, USA
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Software Development as an engineer adept at application development, testing and optimization. Excels at Java 2-8, Python application development, including coordinating ground-up planning, programming and implementation for core modules.
  • Java and Python
  • Interface design and implementation
  • AWS Cloud Services (EC2,STS,SNS,SQS,IAM,VPC)
  • Analytical

  • Agile development​
  • Customer-oriented
Middleware Lead May 2016 to Dec 2016
Elsevier Philadelphia, PA
  • Drove continual improvement to system architecture by refactoring old legacy code.
  • Drafted technical documents, including whitepapers.
  • Designed, developed and implemented firmware to support new product concepts on embedded systems.
  • Updated, modified and expanded existing software programs.
Engineering Lead / Solution Architect Mar 2015 to May 2016
Radian Philadelphia, PA
  • Drove continual improvement to system architecture by refactoring old legacy code.
  • Collaborated with product and engineering team members to define and develop new product concepts.
  • Coordinated with QA testers for end-to-end unit testing and post-production testing.
  • Managed the road map for product design and development.
  • Supervised the work of 20 other software engineers.
  • Created proof-of-concept prototype applications for demonstration and evaluation purposes.
  • Instrumented and modified unit and integration tests to improve software quality and reliability.
  • Built decoupled and service-oriented middleware software and platforms using JSF and JSP.
  • Designed financial software to facilitate treasury operations.
  • Recommended and executed plans to improve development tools and processes.
Principal Engineer Feb 2012 to Mar 2015
Comcast, compass Organization Philadelphia, PA
  • Designed and maintained network traffic monitoring system to support network administrators.
  • Communicated with back-end servers to provide real-time updated information.
  • Performed functional, non-functional, regression and performance tests.
  • Coded user-customizable applications that converted raw data from design engine to easily understandable graphical formats.
Bachelor of Arts, Computer Science Rutgers University-Camden College Camden, NJ
Minor in Accounting
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Professional Summary
Business operations and partner director with seventeen years of experience selling and implementing complex software to IT departments, primarily focusing on the healthcare space.   Expertise in business operations, partner management, staff management, sales operations, product management and program management.  Proven track record for interfacing with C-level executives to technical/business teams for ensuring that customer satisfaction and growth is exceeded.  Exceptional communicator with demonstrated success building relationships with upper management and implementing multi-million dollar deals.
  • Partner Management 
  • Staff management
  • Leadership communication skills
  • Sales management & operations 
  • Technical knowledge
  • Conflict resolution
  • Deadline-oriented
  • Efficient multi-tasker
  • Proposal / contract development
  • Project management
  • Process improvement
  • M&A Due Diligence 
  • Product management and development
  • Budget development
  • Client account management
  • Business intelligence
  • Customer service
  • Customer satisfaction
  • Work History
    Director of Business Operations, 02/2016 to 03/2017
    Jollyville Management Group, LLC Austin, TX
    • Consulted with partners to manage and lead all aspects of operations for cosmetic based medical clinics, including leading direct to consumer sales.  Clinic growth achieved 3X revenue in 6 months.   
    • Managed 45 resources across three different states, while streamlining operational costs and increasing sales for a company financially in trouble.  
    • Strengthened business objectives by leading strategic efforts for potential start-up companies, including creating a proforma, pitch deck for investors and cap tables.
    • Initiated and managed roll out of new electronic medical record software and point of sale software for four clinics.

    Director of Sales Engineering and Emerging Markets, 10/2013 to 02/2016
    Connecture, Inc. Atlanta, GA
    • Developed and implemented strategies to optimize product performance across all phases of the product life cycle, from launch to distribution for a product that combined all market segments of health insurance: Medicare, Medicaid, Individual and Group Insurance.
    • Contributed to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action including leading three sales engineers.
    • Reinvented how the team interacts with prospective clients by developing innovative and creative sales pitch and pricing that was implemented into sales team strategy in 2014. The change in strategy included moving from custom to COTS (Commercial Off The Shelf) and SaaS (Software As A Service).
    • Contributed to sales team by serving as a subject matter expert on Public and Private Health Insurance Exchanges or Marketplaces. Successfully assisted sales and delivery of seven private exchanges in the broker space.
    • Assisted with business research for M&A activities. Lead the product software due diligence effort for acquiring a $20 million revenue company in 2013-2014.
    • Established and maintained three vendor partnerships, including strategic partnerships for rolling out HSA/FSA integrated solutions.
    • Successfully generated over four industry write-ups and contributed articles to position product and brand as market leader. Served as public speaker for over eight conferences, ranging from panelist to full conference moderator.

    Manager of State Programs, 03/2011 to 10/2013
    Connecture, Inc. Atlanta, GA
    • Lead the sales efforts for Connecture when partnering with other companies to pitch integrated software from three or more organizations to state governments for the state based marketplaces under the ACA.  
    • Successfully won contracts, under a prime vendor, for three state based marketplaces.  These contracts ranged in value from $20 to $50 million for Connecture.  
    • Researched Patient Protection and Affordable Care Act (PPACA) and the subsequent draft and final regulations; tracked Enroll UX 2014 project and resulting design recommendations; and communicated findings to product development team to ensure compliance.
    • Created new revenue streams by cultivating successful partnerships with COTS eligibility engines, system integrators, and reporting software.
    • Led the creation of recruiting plans for all open business positions when awarded state marketplace contracts.
    • Reduced and controlled scope changes to technical and business requirements by working with full state team to determine acceptable work-arounds.
    • Provided consultative services to the National Association of Insurance Commissioners (NAIC) System for Electronic Rate and Form Filing (SERFF) team on the plan and rating standardization for the state and federal marketplaces.
    • Translated technical hardware specifications into specific hardware needs for state marketplace proposals.

    Solution Architect Manager / Sales Engineer, 08/2006 to 03/2011
    Connecture, Inc. Atlanta, GA
    • Assisted with selling large enterprise software into health insurance payers as lead sales engineer.  Closed over fifteen new clients from mid-market to national players.
    • Identified and qualified customer needs with multiple vice-president of sales, developed sales strategies and negotiated and closed profitable projects with a 75% success rate.
    • Lead the sales engineering efforts for all expansion projects at current clients.  Partnered with product management to ensure clients remain within the configuration of the product.  
    • Presented on behalf of the CTO, technical components of the software, including security, hosting services, integrations and available API's from the product.  
    • Utilized my technology background to assist with configuration of the product for 100+ client demos. Configured software and integrated with 3rd party software, including Microsoft Dynamics and Achieved Microsoft CRM Dynamics Certification.
    • Analyzed and maintained sales forecasting records and pipeline.
    • Supported the sales team in writing RFI/RFP's and closing contracts for over 20 health plans.
    • Directed all phases of sales projects, from Initial Presentation / RFI to kickoff meeting after contract signing.

    Lead Business Analyst, 12/2003 to 08/2006
    Connecture, Inc. Atlanta, GA
    • Conducted interviews with key business users to collect information on business processes and user requirements.
    • Documented business processes and analyzed procedures to see that they would meet changing business needs.
    • Developed start-up and scaling cost estimates for new statement of work documents from health plans.
    • Set up and configured external test interfaces necessary for testing.
    • Created test documentation and test cases, provided training to client and other testers.

    Project Lead, 05/2003 to 11/2003
    Cox Communications, Inc. Atlanta, GA
    • Implemented a set of comprehensive tracking processes to monitor performance.
    • Directed all phases of SDLC (Software Development Life-Cycle) projects, from Use Cases to Go-Live in Production.
    • Assessed the impact of current business processes on users and stakeholders.

    Consultant, 06/2000 to 02/2003
    Headstrong, Inc. Atlanta, GA
    • Strengthened developmental methodologies by introducing a code quality document.
    • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
    • Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
    Bachelor of Science: Applied Mathematics / Computer Science Option, 2000
    University of Tulsa - Tulsa, OK
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    Professional Summary
    Innovative telecommunications OSS/BSS Solutions Architect with an outstanding record of accomplishment. Easily establishes rapport with the organization and acts as a trusted advisor. Fosters cross-functional team collaboration to achieve organizational goals.
    • JIRA/Confluence, MS Project
    • SQL, MySQL
    • Service Oriented Architecture
    • OSS/BSS Architecture
    • SSMS, Visual Studio, Team Foundation Server
    • Telecommunications Service Delivery, Operations and Assurance
    • Network Management and Monitoring System
    • Budgeting and finance
    • Data management
    • Process implementation
    • Excellent problem-solving abilities
    • Workforce Management and Customer Relationship Management - Salesforce
    Work History
    Solutions Architect 07/2017 to Current
    Sigma Systems Toronto, ON
    • Design and implement enterprise product catalog designs for SD-WAN, Cloud and UCaaS services.
    • Introduce new rapid Product Catalog Development process reducing implementation time by 70%.
    • Perform impact analysis and Integration Field Mapping for API development teams.
    • Maintain User Stories and Epics in JIRA.
    • Support Enterprise Content Management systems by creating best practice documents for the client.
    Delivery Manager / Sr. Solution Architect 01/2015 to 07/2017
    Prodapt North America Vancouver, WA
    • Identified data integrity fixes in the OSS application resulting in the number of incidents reduced by 30%
    • Determined resource strategies, budgets for Sales RFx efforts resulting in a million-dollar, multiyear project
    • Implemented patch release schedule for Network Inventory platform improving application stability by 60%
    • Provided expertise and training for the offshore development team
    • First Engagement Manager at this client to receive a 98% CSAT score
    Senior Consultant/Sole Proprietor 07/2013 to 01/2015
    CLD Consulting San Rafael, CA
    • Started my own consulting firm to create client specific solutions and staff augmentation and testing projects.
    • Provided clients expertise in Telecommunications Engineering, OSS/BSS Integration and Product Modeling on multiple programs.
    • Roles included Test Strategist, Equipment/Circuit designer, WFM Process Analyst.
    • Utilized knowledge of Oracle CPQ, OM, M6/UIM/ASAP, Salesforce, Metasolv, Granite Xng; Assist Integration and user testing phases of implementation projects.
    Sr. Technical Project Manager 03/2012 to 07/2013
    RingCentral, Inc San Francisco, CA
    • Led cross functional team charged with building a multimillion-dollar telecommunications infrastructure and peering network for VoIP services in the US and in the UK.
    • Identified and negotiated with US and European vendors for the new network and data center locations.
    • Managed Project Financials to 20% of projections without going over budget.
    • Created and delivered all project communications (Status/Dashboards/RIA) to project stakeholders, C-level/Executive team.
    • Presented Project Dashboard at QBR presentations.
    • Created project scope documents and project plans based on delivery timelines and resources available.
    Senior Consultant/Sole Proprietor 08/2011 to 03/2012
    CLD Consulting Rochester, NY
    • Acted as OM Functional SME for a Systems Integration Testing project in OSS.
    • Tested GUI interface to progress OM orders through the provisioning process.
    • Analyzed root causes and provided solutions for developers on integration and conversion issues.
    • Provided Quality Assurance (QA) results back to offshore software engineering team.
    • Verified fixes and existing functionality remained intact in the application.
    Delivery Manager / OSS/BSS SME 08/2010 to 08/2011
    Prodapt North America Vancouver, WA
    • Implemented offshore solution which converting complex records such as Network Designs and Equipment.
    • Developed and managed project plan, P & L budget, and schedule including coordinating the efforts of all project participants and resources, while also serving as a hands-on participant.
    • Generated requirements for data conversion.
    • Created and documented solution process and procedures for end user adoption and training.
    Manager 07/2009 to 08/2010
    Hawaiian Telcom, Special Services Provisioning Center, SSPC Honolulu, HI
    • Built the circuit ordering and design center from scratch; Recruited, on-boarded and trained 8 team members
    • SSPC organization operational 100% on time and budget
    • Assumed ownership of team productivity and managed workflow to meet or exceed quality service goals
    • Acted as ordering and design support for GigE transport circuits for vendors such as Verizon and AT&T
    Implementation Project Manager 03/2005 to 07/2009
    EMC Consulting East Brunswick, NJ
    • Collaborated with leadership team to win a £5 million statement of work (SOW) and £500,000 in conintued licensing and support revenues.
    • Recruited by EMC UK team to create EMC Consulting and Professional Services practice in EMEA.
    • Led Oracle and Telcordia CRM/OSS/BSS implementation/integration projects in collaboration with CSPs.
    • Created project plans with input from stakeholder groups outlining specific tasks and project dependencies.
    Bachelor of Arts: Political Science University of Washington - Seattle, WA
    Bachelor of Arts: Political Science Tulsa Junior College - Tulsa
    Certified Scrum Master (CSM) - Scrum Alliance (Cert. No. 523749) TOGAF Architecture Certification - In Progress:
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    Perceptive and logical System Engineer with the proven ability to communicate with both technical professionals and end users to identify and translate business requirements. Offer years of experience driving data accuracy and integrity. Applying for Data Engineering and Analytics master program, furthering my knowledge in Data Engineering world, enhancing my current skills and helping me to achieve my career goals.
    Bachelor of Science: Communications and Electronics, 2013
    Faculty of Engineering (Credit Hour Engineering Program), Ain Shams University - Cairo, Egypt.

    GPA 3.05- "Very Good"

    Thesis Designing Power Line communication (PLC) to transfer data through power lines (Grade A - "Excellent")

    Certified Sensor Networks : Electrical Engineering, 2012
    Aalborg University - Denmark

    Project: Demoing a Full Security system using Wireless Sensors network and micro-controllers.

    Grade: Very Good.

    Work Experience
    Systems Engineer, 05/2016 to Current
    RSA Security Cairo, Egypt
    • Responsible for both EMEA and APJ regions, offering the RSA Archer Governance, Risk and Compliance (GRC) solution portfolio, helping customers to develop and implement their GRC programs.
    • Preparing reports of product issues and deficiencies.
    • Identified and documented project constraints, assumptions, business impacts, risks and scope exclusions.
    • Transformed project data requirements into project data models and documented business workflows for stakeholder review.
    • Coordinated statistical data analysis, design, and information flow.
    • Recommended data standardization and usage to ensure data integrity.
    • Participated in requirements meetings and data mapping sessions to understand business needs.
    • Providing technical support to sales presentations and product demonstrations.
    • Participating in demo system designs, planning and configurations requirements Assisting in writing proposals, proof of concepts, request for proposals and information with high technical documentation.

    Solution Architect, 08/2015 to 04/2016
    DELL-EMC Cairo, Egypt
    • VMAX Scripts Subject Matter Expert (SME).
    • Promoted with higher responsibility of designing VMAX Storage Solutions for DeLLEMC Elite Customers
    • Collaborated with Project Managers and Implementation Engineers to confirm the delivery and the operation of the VMAX for the customers
    • Interacted with Scripts developers and Engineering for the new issues,reviewing cases and actions plans for the urgent ones.
    • Provided consultation & coaching for different teams in Cairo Customer Support.

    Technical Support Engineer, 08/2013 to 07/2015
    DELL-EMC Cairo, Egypt
    • Supported Symmetrix "VMAX" DeLLEMC Storage system.
    • Accepted technical escalations from other TSEs locally and from other GEOs, managed to lower my team external technical escalations by 80%
    • Responsible of checking the integration of the VMAX with Vmware cloud ie. vCloud Director, vCloud Automation Center, vSphere, vCloud Networking and Security, vCenter Operations Manager
    • Utilize problem solving skills through the use of analytics, techniques and tools

    • Nominated as DeLLEMC and RSA representative in 2014 and 2017 respectively at the International Conference of Technologies (ICT) in Cairo.
    • Worked on developing the selling strategies for the sales teams through data statistics and analysis within the target accounts and increased our closed wins targeted customers by 15%.
    • Received Recognition for improving the sales and helped in over $1M closed wins deals in 2016.
    • Gold award as I was ranked first among all EMEA Data Engineers for achieving the target with highest acceptance of total Service Requests in 2014 and 2015.
    • Ranked first among all EMEA Engineers for the High Severity and critical service requests in 2014.
    • Silver, Bronze & E-Cards awards for Customer Satisfaction as I was able to get successive perfect surveys & customer feedback emails in different Quarters.
    extra-curricular activities
    • Co-Founder at Mindformers: Mindformers is a Global inspiring community of ambitious developing individuals to have a positive impact on the future of our society.
    • Founder at MECA: MECA is a leading student activity in the faculty of Engineering, Ain Shams University. MECA helps students to develop their technical and non-technical skills through many events, aiming to put them on the right business track.
    • Volunteer at AYB (NPO): AYB is aiming to create regional development models leading to the alleviation of poverty and embracing human dignity, through improving youth capabilities and providing opportunities, which enhance the living standards of less-fortunate communities.
    • English: Speaking fluently and Reading/writing with high proficiency- IELTS Certified
    • Arabic: Native language