Solution Architect resume examples

• Led IT modernization efforts to transform legacy mainframe systems and in-house developed applications to state-of-the-art systems and cloud-based solutions.
• Managed a team of over 25 resources including Project Managers to implement enterprise systems.  
• Led teams that Conceptualized and gathered requirements and business process improvement sessions with different business groups (Budgeting, Procurement, Disbursement, Customer Service) to develop RFI and RFP documents. This led to identifying systems and implementation partners.  Evaluated COTS solutions and cloud architectures, implementation vendors and provide technical and managerial input during contract negotiations.
• Led the implementation of Oracle Work and Asset Management (WAM), for Vertical Assets, Linear Assets, Inventory, Fleet and Building and Grounds to replace legacy, mainframe-based system.
• Directed project implementation included Oracle WAM, Oracle Mobile Workforce Management (MWM), Riva Modeling, Esri and GeoNexus products to define and implement WSSC's Total Enterprise Asset Management System (TEAMS).
• Established a rolling implementation schedule to better support product adoption. Implemented Oracle Business Intelligence (OBIEE) for advanced analytics and integrate business intelligence with Business Operations.
• Conceptualized and drove implementation of mobile application for TEAMS to provide “Store-and-forward” capability and enhanced communication for field technicians.  
• Led a successful evaluation of the proposed product for Oracle Customer Care and Billing to replace legacy CIS system and conceptualized Proof of Concept with core configurations, rate calculations and interface and architecture definition.
• Managed the implementations for Oracle R12 (Advanced Procurement, AP, FA, INV, iSupplier, Contracts) and Hyperion Enterprise Financial Planning Suite. Led the teams for Requirements, Business Process Re-engineering, Analysis, Design and Implementation of Enterprise Solutions which included Technology and Application architecture across configurations, RICE (Reports, Interfaces, Conversions, and Enhancements) and infrastructure components.
• Adopted a hybrid AIM/Agile approach to address dynamic business requirements and still meet aggressive project schedules leading to improved business satisfaction.
• Developed Statement of Work (SOW) to procure IT systems and services. Streamlined IT Procurement processes for license and vendor service acquisition to reduce overall costs by 15%. 
• Provided regular milestone updates to the CIO, various Business Unit executive management, and other key stakeholders. 
• Provided direction and solutions to the Business and IT teams towards achieving key organizational objectives including 25% reduction in cycle time for complex procurement solicitations, 80% improvement in Supplier data quality, improved supplier satisfaction with integrated systems and processes, streamlined managing procurement contracts, 60% reduction in late invoice payments.  
• Pioneered WSSC's architecture model to extensively leverage various engineered systems like Oracle Exadata, Exalytics, and Exalogic systems. This allowed for a simplified and standardized IT architecture needed to cut costs, streamline and modernize business operations, increase agility, and provide better customer service. 

• Led multiple Product improvement initiatives including Manager Self Service functionality on Mobile devices, redesign of the Employee Self Service (ESS) using GWT and third-party integration with Suitcase, Meridian LMS, Kenexa, Brassring, NeoGov.
• Led concept and prototyping for Advantage HRM 360, cloud-based HRM solution for small to medium-sized agencies.
• Managed a cross-discipline team of over 15 members for Advantage HRM 3.10. Created work breakdown structures and prepared detailed project plans and documents.
• Established and directed implementation of project procedures and guidelines for CMMI compliance.
• Created project performance metrics to report against schedules, scope, resources and budget.
• Implemented various developments and testing procedures that helped reduce delivery time by 18%.
• Built ‘Level of Effort' estimates, resource allocation plans and resource smoothing. Planned regressive QA testing of release software across multiple supported platforms and 3rd party products.
• Managed the conversion of ST Scripts to Automated Scripts reducing the defect retest time by 20%.
• Experience creating and managing multi-dimensional project work plans with an adaptive resourcing model to deliver to a varied priority delivery model.
• Led the effort to redesign Employee Self Service (ESS) application to develop a portal-like framework using Google Web Toolkit. Utilized Scrum software development methodology for the redesign effort.
• Managed the development of a Mobile app using PhoneGap and jQuery Mobile to provide Manager Self Service (MSS) application functionality on mobile devices.
• Involved with all the aspects of mobile application including framework evaluation, user group meetings, UI design.
• Set the technology direction, strategy for the product and planning contents for each release. Supported Sales, Delivery, and Marketing organizations to define and promote the product.
• Developed business cases for future product expansion in conjunction with other ERP Product Managers. Worked with clients, prospects, industry analysts, and industry associations to define, promote and sell the product.

• Led the largest ever Advantage HRM implementation (35+ million value) throughout its lifecycle at the LA County (LAC). Managed ERP implementations at Iowa State, Orange County, Pima County, and CMIPS implementation for the State of California.
• Managed a team of over 20 developers, BAs, development leads, DBAs, and CMs located across multiple time zones.
• Instrumental in setting up Centers of Excellence in Mumbai, India, and Bangalore, India for global delivery. This led to cost reductions of 10-25% and enhanced support and delivery for clients.
• Provided ongoing project analysis, mitigated “scope creep,” communicated project status, and identified and resolved project issues and constraints.
• Developed code versioning model utilizing IBM Clearcase to allow for iterative development of baseline and custom software for large and complex projects to shorten the release cycle.

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• Led development team to develop Databridge 3x developed on Open Source stack for data exchange, update and sharing of information between Infor EAM (formerly DataStream 7i) and other ERP systems.
• Collaborated with sales, marketing, and support teams to launch DataBridge 3x on time and within budget.

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• Designed and developed Employee Self Service (ESS) application. Created innovative and intuitive product features for easy user interaction.
• Coached and mentored 4 new staff members, including conducting performance reviews.
  

• Drove continual improvement to system architecture by refactoring old legacy code.
• Collaborated with product and engineering team members to define and develop new product concepts.
• Coordinated with QA testers for end-to-end unit testing and post-production testing.
• Managed the road map for product design and development.
• Supervised the work of 20 other software engineers.
• Created proof-of-concept prototype applications for demonstration and evaluation purposes.
• Instrumented and modified unit and integration tests to improve software quality and reliability.
• Built decoupled and service-oriented middleware software and platforms using JSF and JSP.
• Designed financial software to facilitate treasury operations.
• Recommended and executed plans to improve development tools and processes.
  

• Designed and maintained network traffic monitoring system to support network administrators.
• Communicated with back-end servers to provide real-time updated information.
• Performed functional, non-functional, regression and performance tests.
• Coded user-customizable applications that converted raw data from design engine to easily understandable graphical formats.
  

• Developed and implemented strategies to optimize product performance across all phases of the product life cycle, from launch to distribution for a product that combined all market segments of health insurance: Medicare, Medicaid, Individual and Group Insurance.
• Contributed to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action including leading three sales engineers.
• Reinvented how the team interacts with prospective clients by developing innovative and creative sales pitch and pricing that was implemented into sales team strategy in 2014. The change in strategy included moving from custom to COTS (Commercial Off The Shelf) and SaaS (Software As A Service).
• Contributed to sales team by serving as a subject matter expert on Public and Private Health Insurance Exchanges or Marketplaces. Successfully assisted sales and delivery of seven private exchanges in the broker space.
• Assisted with business research for M&A activities. Lead the product software due diligence effort for acquiring a $20 million revenue company in 2013-2014.
• Established and maintained three vendor partnerships, including strategic partnerships for rolling out HSA/FSA integrated solutions.
• Successfully generated over four industry write-ups and contributed articles to position product and brand as market leader. Served as public speaker for over eight conferences, ranging from panelist to full conference moderator.

• Lead the sales efforts for Connecture when partnering with other companies to pitch integrated software from three or more organizations to state governments for the state based marketplaces under the ACA.  
• Successfully won contracts, under a prime vendor, for three state based marketplaces.  These contracts ranged in value from $20 to $50 million for Connecture.  
• Researched Patient Protection and Affordable Care Act (PPACA) and the subsequent draft and final regulations; tracked Enroll UX 2014 project and resulting design recommendations; and communicated findings to product development team to ensure compliance.
• Created new revenue streams by cultivating successful partnerships with COTS eligibility engines, system integrators, and reporting software.
• Led the creation of recruiting plans for all open business positions when awarded state marketplace contracts.
• Reduced and controlled scope changes to technical and business requirements by working with full state team to determine acceptable work-arounds.
• Provided consultative services to the National Association of Insurance Commissioners (NAIC) System for Electronic Rate and Form Filing (SERFF) team on the plan and rating standardization for the state and federal marketplaces.
• Translated technical hardware specifications into specific hardware needs for state marketplace proposals.

• Assisted with selling large enterprise software into health insurance payers as lead sales engineer.  Closed over fifteen new clients from mid-market to national players.
• Identified and qualified customer needs with multiple vice-president of sales, developed sales strategies and negotiated and closed profitable projects with a 75% success rate.
• Lead the sales engineering efforts for all expansion projects at current clients.  Partnered with product management to ensure clients remain within the configuration of the product.  
• Presented on behalf of the CTO, technical components of the software, including security, hosting services, integrations and available API's from the product.  
• Utilized my technology background to assist with configuration of the product for 100+ client demos. Configured software and integrated with 3rd party software, including Microsoft Dynamics and SalesForce.com. Achieved Microsoft CRM Dynamics Certification.
• Analyzed and maintained sales forecasting records and pipeline.
• Supported the sales team in writing RFI/RFP's and closing contracts for over 20 health plans.
• Directed all phases of sales projects, from Initial Presentation / RFI to kickoff meeting after contract signing.

• Conducted interviews with key business users to collect information on business processes and user requirements.
• Documented business processes and analyzed procedures to see that they would meet changing business needs.
• Developed start-up and scaling cost estimates for new statement of work documents from health plans.
• Set up and configured external test interfaces necessary for testing.
• Created test documentation and test cases, provided training to client and other testers.

• Implemented a set of comprehensive tracking processes to monitor Cox.net performance.
• Directed all phases of SDLC (Software Development Life-Cycle) projects, from Use Cases to Go-Live in Production.
• Assessed the impact of current business processes on users and stakeholders.

• Strengthened developmental methodologies by introducing a code quality document.
• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
• Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.

• Identified data integrity fixes in the OSS application resulting in the number of incidents reduced by 30%
• Determined resource strategies, budgets for Sales RFx efforts resulting in a million-dollar, multiyear project
• Implemented patch release schedule for Network Inventory platform improving application stability by 60%
• Provided expertise and training for the offshore development team
• First Engagement Manager at this client to receive a 98% CSAT score
  

• Started my own consulting firm to create client specific solutions and staff augmentation and testing projects.
• Provided clients expertise in Telecommunications Engineering, OSS/BSS Integration and Product Modeling on multiple programs.
• Roles included Test Strategist, Equipment/Circuit designer, WFM Process Analyst.
• Utilized knowledge of Oracle CPQ, OM, M6/UIM/ASAP, Salesforce, Metasolv, Granite Xng; Assist Integration and user testing phases of implementation projects.

• Led cross functional team charged with building a multimillion-dollar telecommunications infrastructure and peering network for VoIP services in the US and in the UK.
• Identified and negotiated with US and European vendors for the new network and data center locations.
• Managed Project Financials to 20% of projections without going over budget.
• Created and delivered all project communications (Status/Dashboards/RIA) to project stakeholders, C-level/Executive team.
• Presented Project Dashboard at QBR presentations.
• Created project scope documents and project plans based on delivery timelines and resources available.

• Acted as OM Functional SME for a Systems Integration Testing project in OSS.
• Tested GUI interface to progress OM orders through the provisioning process.
• Analyzed root causes and provided solutions for developers on integration and conversion issues.
• Provided Quality Assurance (QA) results back to offshore software engineering team.
• Verified fixes and existing functionality remained intact in the application.

• Implemented offshore solution which converting complex records such as Network Designs and Equipment.
• Developed and managed project plan, P & L budget, and schedule including coordinating the efforts of all project participants and resources, while also serving as a hands-on participant.
• Generated requirements for data conversion.
• Created and documented solution process and procedures for end user adoption and training.

• Built the circuit ordering and design center from scratch; Recruited, on-boarded and trained 8 team members
• SSPC organization operational 100% on time and budget
• Assumed ownership of team productivity and managed workflow to meet or exceed quality service goals
  
• Acted as ordering and design support for GigE transport circuits for vendors such as Verizon and AT&T
  

• Collaborated with leadership team to win a £5 million statement of work (SOW) and £500,000 in conintued licensing and support revenues.
• Recruited by EMC UK team to create EMC Consulting and Professional Services practice in EMEA.
• Led Oracle and Telcordia CRM/OSS/BSS implementation/integration projects in collaboration with CSPs.
• Created project plans with input from stakeholder groups outlining specific tasks and project dependencies.

• VMAX Scripts Subject Matter Expert (SME).
• Promoted with higher responsibility of designing VMAX Storage Solutions for DeLLEMC Elite Customers
• Collaborated with Project Managers and Implementation Engineers to confirm the delivery and the operation of the VMAX for the customers
• Interacted with Scripts developers and Engineering for the new issues,reviewing cases and actions plans for the urgent ones.
• Provided consultation & coaching for different teams in Cairo Customer Support.

• Supported Symmetrix "VMAX" DeLLEMC Storage system.
• Accepted technical escalations from other TSEs locally and from other GEOs, managed to lower my team external technical escalations by 80%
• Responsible of checking the integration of the VMAX with Vmware cloud ie. vCloud Director, vCloud Automation Center, vSphere, vCloud Networking and Security, vCenter Operations Manager
• Utilize problem solving skills through the use of analytics, techniques and tools