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Professional Summary

Motivated worker with military training in Technical Support, Management, and Customer Service. As a former member of United States Air Force, I have been a follower as well as a leader. The Armed Forces have taught me to take charge and responsibility for my own work as well as for the accomplishments and failures of the team as a whole. 

Areas of Expertise
  • Network Administration and Security
  • Client Administration
  • SSO and ZSO
  • Teamwork and Team Education
  • Team Management
  • Customer Service
Relevant Professional Experience
Technical Support Engineer, 04/2019 08/2019 Idaptive Murray, UT Provided support for online Mobile Device Management solutions, integration of Mac OS onto Active Directory Domains, assisted in enforcing group policies to Mac systems via Idaptive online console, secured online access identities for access of internal network resources from external sources for large corporations such as Manu Life (Using SAML or OATH), ran SQL query scripts for customer and internal reporting, dealt extensively with Office 365 provisioning and access, and provided troubleshooting for IWA and Kerberos authentication.
Tier 2 and Tier 3 Technical Support, 05/2014 04/2019 Henry Schein/Dentrix American Fork, Utah

Took Tier 2 and Tier 3 support calls for Dentrix, an SQL based database solution, and eCentral, a secure online patient contact solution, for Henry Schein. Worked closely with dental offices and their IT to resolve technical issues and escalations in both their Dentrix and Windows software and networks that may cause issues in our software, including securing ports on local firewalls and adding proper exclusions to allow our product to communicate while not leaving the office network unsecured, also assisted end users in how to use the product, run reports to gather data on their own practice, as well as how to use MS Office with the software and integrate their X-Ray/Radiograph software.

Crew Lead Client Support Administrator, 01/2010 08/2010 United States Air Force Mountain Home, Idaho

Crew Lead for Mountain Home AFB BECO (Base Equipment Custodial Official) sub-office, where it was my job to manage a team of five, including writing Enlisted performance Reports (yearly reviews), set up an entirely new work center from the ground up, design and implement a process for receiving computers, configuring those computers, and the distribution of those computers, for the entire base installation, which included over 10,000 users. Organization here was key to ensure all offices and squadrons received the proper allotment of equipment, and that they were setup properly to execute the missions of the United States Airforce.

Network Support Administrator, 11/2007 01/2010 United States Air Fore Mountain Home, Idaho

Crew member of the base Network Control Center where it was my job to provide customers with accurate and timely technical support over the phone as well as in person. It was my job to handle high ranking disgruntled customers with care and patience. I was also required to perform mass enterprise level configuration changes for over eight thousand computers and over fifty servers, many of which included enterprise level updates to the network, maintaining proper controls in Active Directory, properly creating users in Active Directory, assigning user permissions, adding appropriate firewall exclusions to military grade firewalls, and running SQL queries on our MySQL databases.

Additional Work Expierience
I can provide a longer more complete work history, including management experience and Military Discharge paperwork (Form DD214) upon request.
Contact References also available upon request.
Utah Valley University Orem, Utah, USA Inprocess. History Education
United States Airforce Keesler AFB, MS, United States Communications Computer Systems Operations Apprenticeship: Journeyman Completed Journeyman Level training in Network Administration and Computer Science between the years of 2007 and 2009, Included CompTIA Security+ training and certification.
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Failure analysis engineer with a blend of non-destructive/destructive experience and customer relations. Committed to providing accurate and timely results.


Root-cause Failure Analysis (FA) and Destructive Physical Analysis (DPA) of COTS/HI-REL electrical and electronic components

  • Robust equipment/testing experience: FESEM, EDX, XRF, RIE, Krypton-85 fine/gross leak, real-time X-Ray, computed tomography, Keyence optical microscopes, laser ablation, die probing
  • Familiar with typical fault isolation techniques for integrated circuits. Liquid Crystal/Photoemission
  • Familiarity with MIL-STD-883, 750, 1580
  • Technical report writing
  • 1st Place in Color - 2016 ISTFA Photo Contest
  • Decapsulation Cu wires resulting in bond pull testing results 2X that of gold wires
  • Conformance to customer SOW and turnaround guidelines. Interim results provided upon request
  • Conducted construction analyses; preferential etch used to aid measurements of diffusion depths and spacing; gate oxide measurements
  • Electrical continuity testing with Tektronix 576/577 curve tracers, functional circuits built to verify device functionality as necessary
Failure Analysis Engineer 06/2017 to Current Integra Technologies Albuquerque, NM

Provided technical services and products to assess EEE component reliability by means of destructive and non-destructive testing.

  • Analyzed and diagnosed components to determine root-cause of failure
  • Served as DPA support: familiarity with MIL-STDs 1580, 750, & 883
  • Provided comprehensive technical documentation with thorough supporting evidence of analysis findings
  • Competent in XRF, Hitachi S4800/S4700 FE SEM, EDX, copper wire decapsulation, FA-LIT laser ablation system, Krypton 85Kr fine/gross leak, photo-emission, computed tomography
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing situations
  • Controlled client proprietary information
Failure Analysis Technician 09/2014 to 06/2017 Hi-Rel Laboratories, Inc. Spokane, WA

Assisted FA engineers with performing root cause failure analysis for high-reliability/commercial components. Utilized destructive and nondestructive means of analyses.

  • Gained experience with Cambridge StereoScan 200 SEM, PEM, EDS, C-Mode Scanning Acoustic Microscopy, FTIR, FeinFocus (YXLON) Real-time Radiographic Imaging, PIND, Nomarski microscope, and He hermetic sealing testing, 2016 ISTFA Photo Contest - 1st place in color
Hydrogen Embrittlement SEM Specialist 01/2017 to 05/2017 Gonzaga University Hydrogen Research Laboratory Spokane, WA

Studied the effects of hydrogen exposure to various alloys of stainless steel and titanium. Examined fatigued, failed samples by means of scanning electron microscopy. Contributed to technical paper.

Bachelor of Science: Electrical Engineering 2017 Gonzaga University Spokane, WA, United States

Focus in electronics and electronic design.  

  • Officer of Gonzaga IEEE Club Chapter. 
  • Hydrogen Embrittlement SEM Specialist (Gonzaga Hydrogen Research Lab)
  • Coursework in semiconductor physics, electronics, control systems.
  • Project author and winner of 2016-2017 Senior Design SEED Challenge.
Associate of Science: General Coursework 2014 Wenatchee Valley College Wenatchee, WA, United States

Focus on mathematics and science coursework.

  • ASWVC Student Government Ambassador, Phi Theta Kappa Honor Society - Vice President of Scholarship.
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Professional Summary
  • Insightful and performance-driven IT consultant with good competency in Product Lifecycle Management (PLM).
  • 8 years of experience in Aras Innovator PLM implementation.
  • Implemented 11 projects in Aras Innovator PLM.  
  • Customer facing experience in multiple industries.
  • Product Lifecycle Management (PLM)
  • Aras Innovator
  • Requirement analysis
  • Solution Architecture
  • Problem Solving Abilities
  • Effective Communication Skills
  • C#
  • .NET
  • JavaScript
  • XML
  • AML (Adaptive/Aras Markup Language).
  • Enterprise Data Integration
Work History
ECCO SHOES (ECCO Sko A/S) Senior PLM Consultant | São João de Ver, Portugal | November 2015 - Current

  • Engaged with business team to discuss and align on requirements.
  • Transformed requirement specifications to technical design.
  • Developed and implemented solutions by configuration and customization of Aras Innovator.
  • Lead the team and technical implementation.
  • Adhered to best implementation practices.
  • Integrated PLM data with SAP,  IAM and other applications.



  • Shoe development BOM all the way from design to the handover to production.
  • Acted as the solution architect and IT project manager.

Digital Samples

  • Digitalize shoe prototype and sales samples.
  • Integrated Aras Innovator with material scanner and digital asset management application.
  • Acted as solution architect and developer. 

SAP Integration

  • Integration of shoe material data from PLM to SAP.
  • Collaborated with business team and ERP team.

Innovator Enhancements

  • Additional features and enhancements to existing  solution in Aras Innovator PLM.
  • Acted as solution architect and developer. 

IAM - Innovator Integration

  • Simplified the user and access management in Innovator.
  • Acted as solution architect and developer.
Radio Bridge Freelancer PLM Consultant | Minneapolis, MN | January 2012 - Current


BOM Management | Radio Bridge 

  • AWS based PLM implementation to coordinate manufacturing.
  • Custom BOM reports using SQL server reporting service.

Aras Innovator Implementation | Innotec

  • Implemented new business process and lifecycle for better document control.
  • Deployed project management solution by using Aras Innovator.
  • Acted as developer and application support.

Variant Management | Verenia

  • Support on Aras variant mangement solution
  • Acted as developer

Aras PLM Installation | F3 Engineering

  • Installtion  & support of Aras PLM in AWS server.
HCL Technologies Ltd | HCL Technologies GmbH Software Engineer | Bangalore, India | Herne, Germany | July 2010 - August 2015
  • Demonstrated quick learning and mastering ability to new technologies.
  • Contributed to whitepaper regarding Aras Innovator in 'Global Product Data Interoperability Summit 2015'.


MBOM Digitization | GE Aviation

  • Implemented manufacturing bill of material (MBOM) by using Aras Innovator.
  • Worked from onsite customer location.
  • Integrated Aras Innovator with IBM Mainframe.
  • Worked along with Aras Corp. team.

PLM Implementation | Durban Bikes

  • Customize BOM solution.
  • Acted as technical consultant.

PLM implementation | Internal Customer

  • Implemented cost effective PLM solution.
  • Established BOM revision control through workflows.
  • Worked as developer.

Tacton CPQ Implementation|DencoHappel GmbH | Herne, Germany

  • Acted as a configuration modeler in customer onsite location.
  • Acted for bridging communication gap between offshore team and customer.
Tranings Atteneded
  • Configuration and customization training from Aras Corp.
  • 'Basic and advanced configuration modeling training' from Tacton System AB.
  • MCAD Data Management in Windchill by PTC.
Honors & Awards
  • 'Live Wire Certificate of Excellence' from HCL Technologies.
Bachelor of Technology Computer Science and Engineering | April 2010 Cochin University of Science and Technology
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Bachelor of Science: Computer Science UNIVERSITY OF PITTSBURGH - PITTSBURGH
  • Member of National Society of Leadership and Success

Languages: Java, HTML, CSS, C, Javascript, Python (Flask), JUnit, SQL

Operating Systems: Windows, Linux, Unix

Robotics platforms: ROS and Tekkotsu

Work History
System Admin/Software Engineer, 01/2018 to Current
TurningPoint Global Solutions Rockville, MD
  • Created and maintained multiple code deployments
  • Managed the configuration and operation of client-based computer operating systems.
  • Upgraded systems with new releases and models.
  • Managed firewall, network monitoring and server monitoring both on- and off-site.
  • Optimized system security and performance with proactive changes.
  • Evaluated latest innovations and adopted cost-effective, useful solutions.
  • Modified existing software to correct errors, upgrade interfaces and improve performance.
Software Engineer, 01/2017 to 08/2017
Powercast Corporation Pittsburgh, PA
  • Maintained Java-based software for an ALR-F800 RFID reader
  • Maintained Ruby-based software for an ALR-F800 RFID reader
  • Lead and presented multiple projects to business clients
  • Conducted numerous tests using an multiple RFID readers
  • Developed multiple web servers using current programming practices which included HTML, CSS, JavaScript, Node.js, Semantic UI, JQuery, and Amazon Web Services
Cloud Services Intern, 06/2014 to 08/2014
  • Data Collection from 5 local Blackboard Datacenters.
  • Updated Rack Elevations Using APC InfraStruxure Software.
  • Importation/Updating of Hardware Assets in Blackboard's CMDB (Service-Now)
  • Worked on 2 Datacenter Metrics (Power, Cooling, Mechanical) Drawings.

World of Sweets September 2017

  •  Worked in an Agile (Scrum) environment with a team to create a new Java-based game for  children. 
  • Acted as Scrum master

Apartment Tracker 
November 2017

  • Objective was to create an advanced application of priority queues in order to gain a deeper understanding of the data structure
  • Wrote an menu-based application that would help the user select an apartment to rent
  • Utilized Min/Max heaps in Java using modern Java coding practices

Sennot Square Navigation July 2016

  • Goal was to have the robot navigate through the building without any remote controlling and using only a depth sensor
  • Must reach any room number in the building that the user prompts 
  • Capable of avoiding and driving around any obstacle and still reach any target to exact precision
Extracurricular Activities

Robotics and Automation Society 2013-2017
Club/Intramural Soccer (2009-2015)

  • Captain 2012-2015
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Professional Summary

Client-focused Senior SQA Manager with more than 20 years implementing innovative media applications and achieving high client satisfaction.

  • Exceptional knowledge of broadcast technology and media storage
  • Specialized in media playout, networking, infrastructure and storage
  • System upgrades
  • System backups
  • Network upgrades
  • Remote access technology
  • Superior verbal and written communication skills
  • Excellent media contacts
  • Effective problem solver
  • Calm under pressure
  • Analytical thinker with exceptional attention to detail
  • Adherence to high customer service standards
Work History
August 2013-Current Senior SQA Manager | Imagine Communications | Burbank, CA
  • Coordinated with systems partners to finalize product specifications and confirm requirements.
  • Provided continued maintenance and development of bug fixes and patch.
  • Established compatibility with third party software products by developing program for modification and integration.
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
  • Designed strategic plan for component development practices to support future projects.
  • Organized and created shooting schedules for graphic design team, supervising the progress of projects from production to post production.
  • Consistently met deadlines and requirements for all production work orders.
  • Managed creative projects from concept to completion while managing outside vendors.
  • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
  • Cooperatively designed and executed company catalog for infrastructure support and development.
  • Aligned office departments and increased inter-department communication and data sharing.
  • Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
  • Developed data architecture design to enable analysts to perform targeted customer analysis.
  • Drafted post-event evaluations, compiled results and recommended changes for future events.
  • Provided feedback to all departments on brand consistency in outbound communications.
  • Leveraged professional relationships to develop new business opportunities.
  • Built and maintained media and coalition lists.
  • Served as the primary point of contact for incoming media calls, including requests for meetings and interviews with company executives and experts.
  • Organized and hosted media calls to address quarterly financial results.
  • Supervised XXX staff, including offering feedback and enforcing deadlines.
  • Acted as a liaison between [Number] departments and [Number] stations.
  • Oversaw all phases of video production for [Film Name], from pre- to post-production.
  • 22 years of experience in data analysis.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Developed new business opportunities by effectively communicating product lines to leading international corporations.
  • Fostered and facilitated relationships with product distribution channels to increase product sales.
  • Researched clients' business issues and goals to offer appropriate solutions.
1987 Business Administration California State University, Northridge, CA







Burbank Elks

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Professional Summary

Results-oriented individual with superior problem-solving and critical thinking skills, as well as a meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions.

  • Strong verbal communication
  • Extremely organized
  • Team leadership
  • Conflict resolution
  • Budgeting and finance
  • Self-motivated
  • Staff development
  • Strong verbal communication
  • Extremely organized
  • Team leadership
  • Conflict resolution
  • Self-motivated
  • Staff development
Work History
Famous Dave's of America, Inc. Kitchen Supervisor/Manager Support/Trainer | Fargo, ND | January 2002 - January 2008
  • Maintained daily restaurant function by ensuring production, labor, and cleanliness were efficient
  • Periodically executed food orders, inventory, and scheduling
  • Traveled as a Certified Trainer responsible for training employees at newly opening restaurants
North Country Business Products Care Center Analyst | Plymouth, MN | Current
  • Perform problem analysis and resolution for server, desktop and SQL databases relating to Hospitality Point of Sales systems.
  • Evaluate and conduct technical and functional research and analysis and document in knowledge base.
  • Train users and peers in the proper use of hardware or software.
Famous Dave's of America, Inc Assistant General Manager | Bismarck, ND
  • Maintain daily restaurant function by ensuring production, labor, and cleanliness were efficient
  • Hold P&L accountability, manage sales analysis, forecasting, and reporting activities
  • Problem solve and collaborate all opportunities relating to the POS systems for the entire franchise
Schwan's Company SQA Analyst Intern | Marshall, MN | January 2008 - December 2008
  • Designed and wrote test scripts for internal software
  • Ensured all quality and standards were being met
  • Automated functions in SAP using VB to be used for future upgrades
Microsoft Corporation Technical Writer/ Programmer | Fargo, ND
  • Review reference documentation used for Microsoft Dynamics AX
  • Repair programs that ceased working after an upgrade using C# and XML
  • Collaborate monthly MSDN (Microsoft Dynamics Developer Network) statistics from developers
The SCHWAN Food Company SQA Analyst Intern | Marshall, MN
  • Designed and wrote test scripts for internal software
  • Ensured all quality and standards were being met
  • Automated functions in SAP using VB to be used for future upgrades
Famous Dave's of America, Inc. Kitchen Supervisor/Manager Support/Trainer | Fargo, ND
  • Maintained daily restaurant function by ensuring production, labor, and cleanliness were efficient
  • Periodically executed food orders, inventory, and scheduling
  • Traveled as a Certified Trainer responsible for training employees at newly opening restaurants
Bachelor of Science Accounting Bemidji State University Bemidji, MN
  • Graduated summa cum laude
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An organized, detail-oriented, and conscientious Quantitative Analyst/Developer, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure; Passionate about transforming ideas and strategies into high-performing scalable and reliable data driven analytics products

  • Statistical Analysis and Data Mining
  • Quantitative Modeling and Analytical Research
  • Regression Analysis, ANOVA, PCA, Clustering Methods
  • Data Structures and Algorithm Design
  • Software and Process Modeling
  • SDLC, CI and Project Management
Professional Experience
AIR Worldwide Boston, MA SQA Engineer II - Model Validation Developer 02/2015 to Current
  • Enhanced mathematical validation process by developing in-house Python libraries for stochastic catastrophe models
  • Built actuarial-based algorithms to test probabilistic application of complex re-insurance terms and risk management
  • Led the team of overseas analysts and interns to redesign legacy geo-coding algorithm using machine learning techniques improvising loss estimates for inaccurate industry exposure
  • Designed and developed both ad-hoc and systematic multi-threaded tools to speed up data acquisition and accelerate statistical analysis across all the phases of model development increasing the performance by 80%
Northeastern University Boston, MA Graduate Research Assistant 01/2014 to 12/2014
  • Assisted professors in developing course content for Business Statistics and Economic Decision Making class; provided meaningful experience to students through video clips, group explorations and personal tutoring; graded assignments
  • Conducted applied research in the area of stochastic programming to optimize the reverse supply chain; provided the undergraduate research team with insights and direction to enhance their research experience
  • Using support vector machine developed 1-day stock classification model; based on event study, built a mathematical trading tool that, given an event, determines optimal holding period for given assets and assess overall portfolio analytics
TrueLight Energy, LLC Boston, MA Quantitative Analyst, Intern 05/2013 to 12/2013
  • Re-architected core system for analyzing electricity markets from Excel to distributed Python based platform increasing performance by 95%
  • Supported trading activities by developing quantitative tools across multiple platforms for screening trading opportunities, updating trade positions, providing better visualization of the aggregate portfolio and generating daily performance reports
Master of Science: Operations Research, 3.9/4.0 2015 Northeastern University, Boston, MA, USA
  • Honors: Master Valedictorian, Graduate Student Scholarship
  • Thesis: Determining Optimal Collection Period for Returned Products in a Stochastic Environment
  • Coursework: Mathematical Programming, Advanced Statistics and Time Series Analysis, Data Structures and Algorithms, Data Mining in Engineering, Machine Learning
Bachelor of Engineering: Electrical Engineering, 3.8/4.0 2012 University of Pune, Pune, India
  • Capstone Project of the Year 2012
  • IEEE Students' Chapter, Chairman (2009-2012)

Programming/Database: Python, C#, R, MATLAB, VBA, MS SQL, PostgreSQL, MS Access, AWS, Git, JSON, RabbitMQ