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Motivated worker with military training in Technical Support, Management, and Customer Service. As a former member of United States Air Force, I have been a follower as well as a leader. The Armed Forces have taught me to take charge and responsibility for my own work as well as for the accomplishments and failures of the team as a whole.
Took Tier 2 and Tier 3 support calls for Dentrix, an SQL based database solution, and eCentral, a secure online patient contact solution, for Henry Schein. Worked closely with dental offices and their IT to resolve technical issues and escalations in both their Dentrix and Windows software and networks that may cause issues in our software, including securing ports on local firewalls and adding proper exclusions to allow our product to communicate while not leaving the office network unsecured, also assisted end users in how to use the product, run reports to gather data on their own practice, as well as how to use MS Office with the software and integrate their X-Ray/Radiograph software.
Crew Lead for Mountain Home AFB BECO (Base Equipment Custodial Official) sub-office, where it was my job to manage a team of five, including writing Enlisted performance Reports (yearly reviews), set up an entirely new work center from the ground up, design and implement a process for receiving computers, configuring those computers, and the distribution of those computers, for the entire base installation, which included over 10,000 users. Organization here was key to ensure all offices and squadrons received the proper allotment of equipment, and that they were setup properly to execute the missions of the United States Airforce.
Crew member of the base Network Control Center where it was my job to provide customers with accurate and timely technical support over the phone as well as in person. It was my job to handle high ranking disgruntled customers with care and patience. I was also required to perform mass enterprise level configuration changes for over eight thousand computers and over fifty servers, many of which included enterprise level updates to the network, maintaining proper controls in Active Directory, properly creating users in Active Directory, assigning user permissions, adding appropriate firewall exclusions to military grade firewalls, and running SQL queries on our MySQL databases.
Failure analysis engineer with a blend of non-destructive/destructive experience and customer relations. Committed to providing accurate and timely results.
Root-cause Failure Analysis (FA) and Destructive Physical Analysis (DPA) of COTS/HI-REL electrical and electronic components
Provided technical services and products to assess EEE component reliability by means of destructive and non-destructive testing.
Assisted FA engineers with performing root cause failure analysis for high-reliability/commercial components. Utilized destructive and nondestructive means of analyses.
Studied the effects of hydrogen exposure to various alloys of stainless steel and titanium. Examined fatigued, failed samples by means of scanning electron microscopy. Contributed to technical paper.
Focus in electronics and electronic design.
Focus on mathematics and science coursework.
IAM - Innovator Integration
BOM Management | Radio Bridge
Aras Innovator Implementation | Innotec
Variant Management | Verenia
Aras PLM Installation | F3 Engineering
MBOM Digitization | GE Aviation
PLM Implementation | Durban Bikes
PLM implementation | Internal Customer
Tacton CPQ Implementation|DencoHappel GmbH | Herne, Germany
Operating Systems: Windows, Linux, Unix
Robotics platforms: ROS and Tekkotsu
World of Sweets September 2017
Apartment Tracker November 2017
Sennot Square Navigation July 2016
Robotics and Automation Society 2013-2017
Club/Intramural Soccer (2009-2015)