SQA Engineer resume examples

Took Tier 2 and Tier 3 support calls for Dentrix, an SQL based database solution, and eCentral, a secure online patient contact solution, for Henry Schein. Worked closely with dental offices and their IT to resolve technical issues and escalations in both their Dentrix and Windows software and networks that may cause issues in our software, including securing ports on local firewalls and adding proper exclusions to allow our product to communicate while not leaving the office network unsecured, also assisted end users in how to use the product, run reports to gather data on their own practice, as well as how to use MS Office with the software and integrate their X-Ray/Radiograph software.

Crew Lead for Mountain Home AFB BECO (Base Equipment Custodial Official) sub-office, where it was my job to manage a team of five, including writing Enlisted performance Reports (yearly reviews), set up an entirely new work center from the ground up, design and implement a process for receiving computers, configuring those computers, and the distribution of those computers, for the entire base installation, which included over 10,000 users. Organization here was key to ensure all offices and squadrons received the proper allotment of equipment, and that they were setup properly to execute the missions of the United States Airforce.

Crew member of the base Network Control Center where it was my job to provide customers with accurate and timely technical support over the phone as well as in person. It was my job to handle high ranking disgruntled customers with care and patience. I was also required to perform mass enterprise level configuration changes for over eight thousand computers and over fifty servers, many of which included enterprise level updates to the network, maintaining proper controls in Active Directory, properly creating users in Active Directory, assigning user permissions, adding appropriate firewall exclusions to military grade firewalls, and running SQL queries on our MySQL databases.