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Summary
Provided full service of food and beverage to guests in dining and or grill room. Provided hot and cold food in a timely and efficient manner. Demonstrated teamwork with service staff. Welcomed and thanked guests for visiting. Conformed with and abided by all regulations, policies, safety rules and guidelines.
Skills
  • Strong interpersonal, multi-tasking and listening skills with the ability to work well in a group environment.
  • knowledge of menus, food items and ingredients in order to provide quality service.
  • Payed particular attention to “specials”.
  • Ability to read, write, and speak English.Strong communication skills.
  • Exceptional communication and customer service skills.
  •  Ability to learn industry software as needed. 
Education
Broward College Bachelor of Science Coconut Creek, FL
Languages

Bilingual

Experience
Moonlight Diner March 2011 to July 2016 Server
Fort Lauderdale, FL
  • Provided immediate attention to all guests upon seating
  • Distributed menus, answers questions and suggests menu item
  • Took guests' food and drink orders; noted special requests or needs.
  • Placed orders with kitchen in timely fashion; informed cooks about any special cooking instructions.
  • Assembled food on tray; procured items from each station as necessary. Served meal; placed dishes by courses in front of each person.
  • Left work area organized, cleaned, and stocked ready for the next shift.
Brookdale Willow Wood March 2009 to March 2011 Dining Room Server
Fort Lauderdale, FL
  • Sets up side station and performed assigned side work per shift.
  • Ensured all food and drinks were prepared and served accurately. Checked back to ensure guest satisfaction; replenished water and butter as necessary.
  • Removed soiled dishes as necessary.
  • Suggested and served dessert, coffee, and after dinner drinks.
  • Verified accuracy of order, prices, taxes, tips and other charges on all checks.
  • Ensured all glassware, silverware, china and linen were cleaned, polished and organized.
  • Always maintains a positive attitude toward fellow employees and management.     
Fifth avenue grill May 2008 to February 2009 Hostess
Lighthouse Point, FL
  •  Greeted incoming and departing guests warmly Used visual cues to seat guests in either the bar or dining area depending on their preference.
  • Informed guest of current promotions and who will be serving them to ensure a smooth hand off to the service staff.
  • Promptly answered incoming calls to the restaurant and provided appropriate service.
  • Managed the flow of guests into the dining and bar areas, provides accurate wait times to incoming guests if appropriate. 
  • Tended to special guest needs and requests.  
  • Observed guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensures the drink is refilled prior to getting back to the door).      
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Summary
Organized, detail-oriented worker with strong time management skills able to work independently and learn new tasks quickly and effectively. 
Skills
  • Strong communication skills
  • Highly responsible and reliable
  • Outgoing personality
  • Team-oriented 
  • Able to work in a fast paced environment 
  • Banquet operations and off-site catering knowledge
  • Ability to handle & resolve problems 
  • Back of house operations understanding
Experience
Art Smith's 1500 South Naples, FL Server 03/2016 to 04/2018
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
  • Maintained safe food handling and other standards at all times.
Avenue 5 Naples, FL Server 06/2014 to 01/2016
  • Prepared food tableside
  • Skillfully anticipated and addressed guests' service needs.
  • Consistently adhered to quality expectations and standards. 
Pate's Steakhouse Naples, FL Server 07/2013 to 05/2014
  • Accurately informed guests of daily specials.
  • Offered wine and food- pairing recommendations.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Effectivlely operated POS system.
Bond Restaurant and Lounge Naples , FL Busser 02/2012 to 05/2013
  • Cleared tables quickly and efficiently to uphold high rate of turnover and minimize wait times.
  • Assisted servers and dining room hosts and quickly responded to guests' needs. 
  • Completed opening and closing checklists according to set standards.
  • Ensured cleanliness of assigned areas and maximized customer satisfaction while assisting team members with daily tasks.

George's Place Port Huron, MI Food Runner 06/2010 to 12/2012
  • Delivered entrees to tables and made sure each guest received the correct menu items.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Education and Training
High School Diploma 2013 Gulf Coast High School, Naples, FL, United States
This resume is created in 7 minutes.
Professional Profile

Hardworking Server with proven relationship-building and time management abilities in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable customer service skills. Strive to meet every patron need, drive satisfaction and promote long-term loyalty.

Qualifications
  • Wine knowledge
  • Strong verbal communication
  • Quick learner
  • Culinary experience
  • Customer service
  • Ability to move fast
  • Organizational Skills
  • Bilingual
  • Reservations Management
  • POS Experience
  • Ability to multi task
  • Strong work ethic
Relevant Experience

Worked in the restaurant business for over twenty years,working my way up from dishwasher to waiter.

Experience
Server
July 2019 to Current
Odeum restaurant Morgan Hill, Ca
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
  • Operated POS terminals to input orders, split bills and calculate totals
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances
Restaurant General Manager
May 2013 to June 2019
Bay Cafe & Cantina Monterey, CA

Established restaurant business plan by developing menu.

Prepared and led food service training programs to teach staff.

Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
Emphasized a customer-focused approach by staff, delivering a local neighborhood restaurant environment that encouraged customer loyalty.
Scheduled and directed staff in daily work assignments to maximize productivity.

Server
March 2012 to December 2012
Sierra Mar Big Sur, CA

Breakfast and lunch waiter.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.

Server
August 2011 to June 2013
Ventana inn Big Sur, California

Recorded orders and partnered with team members to efficiently serve food and beverages. Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.

Server
June 2005 to May 2011
The Village Corner Carmel, California

Breakfast and Lunch Server, prepared opening side work, assisted host in welcoming and seating guests, assisting guest with special requests, cash handling, customer service, taking to go orders, reservations, team work, re-stocking stations.

Server/ Supervisor
June 2000 to May 2005
The hog's Breath Inn Carmel, California

Lunch Supervisor/ Host, opening restaurant; Conducted and supervised a team of five staff members, welcoming and seating guests done in way to maximize seating; Reservations,responsible for Handling cash and retail sales.

Dinner Server,side work,customer service,closing side work.

Education
bachelor degree : Business administration, 1991 Instituto tecnologico de leon Mexico

Technical carer related to industrial production.

This resume is created in 7 minutes.
Summary

Customer-service minded individual seeking a position where my multitasking skills, friendly disposition and guest-first attitude can be useful to be part of a successful team.

Experience
Sales Coordinator 12/2019 to 03/2020 Pacifica Suites Santa Barbara, CA
Assisted Director of Sales with daily administrative tasks
Coordinated events and groups visiting the hotel
Maintained daily correspondence with possible sales leads
Managed hotel grounds and routinely surveyed rooms and venues to ensure quality of product
Food Expeditor 07/2019 to 10/2019 Convivo Restaurant and Bar Santa Barbara, CA
Re-stocked, organized and arranged service and food stations.    
Coordinated service for food runners and other kitchen staff.
Server 06/2016 to 11/2018 SPiN San Francisco San Francisco, CA
Maintained knowledge of current menu items, ingredients and preparation methods
Catered to annual conventions and buyouts and became point of contact to hosts of events
Handled a large capacity and fast paced section with focus and optimism
Server/Bartender 05/2014 to 06/2016 Farallon San Francisco, CA
Fine tuned wine knowledge and craft cocktail building abilities
Ensured tables were set appropriately for upcoming courses 
Learned the importance of presentation and expectations
Experienced fine dining etiquette at its best 
Server 03/2013 to 05/2014 Montecito Wine Bistro Montecito, CA
Served large parties and catering events in Montecito, a wealthy community in Santa Barbara, CA
Learned appropriate pairing techniques for food and wine
Managed to keep poised demeanor during times of stress and demand
Acquired knowledge of proper serving etiquette and verbiage
Server/Host/Food Expediter 11/2006 to 05/2014 Codys Cafe and Bar Santa Barbara, Ca
Learned relevant organizational skills and a sense of urgency
Greeted and led families and large groups to their tables with pleasant and warm attitude 
Served breakfast, lunch and dinner in a fast paced environment
Education
High School Diploma 2008 San Marcos High School Santa Barbara, CA, United States
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Professional Summary

A hospitable, presentable and hard working team player who possesses a high standard of professional service. Always focused on making sure that every guest is served to the highest possible standards by having an outgoing, polite and professional attitude that will generate repeat and referral business.

Skills
  • Over 5 years Restaurant Experience in a fast paced enviroment
  • Outstanding Leadership & Teamwork
  • Courteous, professional demeanor 
  • Knowledge of Standard operating Procedures of Hotels & Resorts
  • Strong Attention to detail with proven ability to quickly ensure guests needs are met
Work History
Banquet Server 12/2013 to Current
Top Class Catering 125 Morning Star U.S.V.I
  • Set-Up for Dinners and Events
  • Carry Plates of food on trays, serving guests in a quick efficient manor
  • Keep Glasses filled, remove each round of plates and replenish utensils
  • Perform cleaning tasks and breakdown of service while maintaining high standards of safety and cleanliness
  • Create a Memorable event for guest as a Team
Server 12/2012 to Current
Renaissance at Carambola Beach Resort & Spa Estate Davis Bay, Fredricksted U.S.V.I
  • Set tables according to service standards
  • Answer Questions on menu selections demonstrating thorough knowledge of menu
  • Quickly recorded transactions in MICROS system to deliver prompt service
  • Communicate with kitchen regarding menu questions, additional meal requirements and dietary needs
  • Check with guest to ensure satisfaction with food, beverage and overall resort experience
  • Maintain cleanliness of work and guest areas
  • Present accurate check to guest and process payments
  • Answer questions about services offered on property
  • Welcome guests and acknowledge all guests needs and thank guests with genuine appreciation
  • Received frequent customer compliments for going above and beyond normal duties.

 

Server 07/2011 to 05/2013
IHOP Sunny Isles Shopping Center
  • Greet guests and accompany them to their tables
  • Present menus and respond to any questions regarding menu items
  • Serve food and beverages
  • Check regularly with guests to ensure their enjoying meals along with experience
  • Prepare service area
  • Deliver food to patrons and of proper temperature
  • Bus and reset tables for other patrons
  • Clean stations and sweep floors
Crew Member 09/2009 to 07/2010
Popeye's Chicken & Biscuits Lithonia, Georgia
  • Welcome Patrons with a smile and suggest promotional items
  • Record Customer orders, package food and operate cash register
  • Execute Drive-Thru orders in and effective and timely manner
  • Maintain proper care of facilities
  • Thank Patrons Genuinely and ask them to return soon
  • Support others to help maintain a organized and productive shift
Education
High School Diploma 2010 Miller Grove High School - Lithonia, Georgia
  • Emphasis in Business
  • Treasurer of the Future Business Leaders of America
  • Received Georgia Work Ready Certificate
  • Managed the School Store
  • Honors with Excellence
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Education

Philomathic psychology Undergraduate with an upbeat attitude.  Trained by professionals all around the world to give the upmost respect to every guest and co-worker. Love people and social connections. Able to adapt to change very fast and moves around in a quick,  efficient manner. Striving towards the highest standards of performance in every endeavor. 

Summary of Qualifications
  • Banquet, Catering and Bartending Services 
  • Demonstrated excellent guest service and Satisfaction
  • Friendly and Enthusiastic 
  • Organized
  • Able to calmly handle difficult situations. 
  • Collaborative team player
  • Professional appearance
  • Courteous demeanor
  • Proficient in Microsoft Word, Outlook, PowerPoint and Excel
Professional Experience
Bartender, Premier Catering Services, June 2016-Current Orlando, FL

My job for Premier Catering is to set up a professional looking enviroment to serve alcoholic beverages. I have worked for private events at venues all across Central Florida. My job is to make sure each and every guest is happy and satisfied while efficiently filling a wide variety of orders in a short period of time. I maintain an effective flow of service behind the bar by keeping it clean and up to legal standards. While doing all of these key things to facilitate my work flow, I make sure I keep a smile on my face and treat guests in a professional manner. 

Banquet Server & Bartender , Mission Inn Resort & Club, March 2017-Current Howey-in-the-Hills, FL

My job at Mission Inn begins with setting up the room for any corporate meeting, event, or wedding. Once the room is set, I serve their meal, sometimes carrying trays with 25+lbs. I would refill their water glasses and once everyone is done with their meal I would clear their plates and serve dessert. Once we are done with the meals our team would let them enjoy their event while helping with whatever it is they need. I absolutely love weddings. I love seeing families get together and be happy and in love. 

Server, Outback Steakhouse, January 2016-November 2016 Clermont, FL

My responsibility at outback was to give every guest that walks in the door an around 360 amazing dining experience. Once my table is sat, I greet and welcome them, introduce myself, and offer the special drink/meal of the day. I always respond to specific requests in courteous manner. I then serve beverage and foods in designated order and quickly remove dishes at end of each course. I make sure to give guests the attention they need and check up with them to ensure satisfaction. 

Server, Texas Roadhouse, December 2014-October 2015 Clermont, FL

My responsibility at Texas Roadhouse was to welcome each guest within 90 seconds of them being sat, and treat them like I would family at home. To work at this restaurant you have to be hard working, enthusiastic, and a motivated team player. Some requirements are promoting energy, while also consolidating steps to meet the guests needs faster. At Texas Roadhouse we always made it a priority to be as friendly as possible and give top of the line service, having them sat and finished their meals within 45 minutes. 

Education
This resume is created in 7 minutes.
Work Experience
La Posada De Santa Fe Resort And Spa September 2018 to September 2019 Front Desk Receptionist/Housekeeper
Santa Fe, NM

For the first 5 months with La Posada I worked as a housekeeper ensuring all rooms were up to par and completed in a timely manner. As a housekeeper I ensured our guests had a pleasant experience on our property. I was soon promoted to the front desk where I was able to broaden my customer service experience. I consistently dealt with any questions, comments or complaints throughout my shifts with professionalism. Working in the hospitality industry my first priority is making the guest feel as if their stay with us is their home away from home.

Buffalo Wild Wings Inc August 2017 to August 2018 Server
Santa Fe, NM

During my time working as a server I was kept consistently busy making sure my guests were content and my areas were kept tidy. I served and cashiered for this company for one year before putting my two weeks in to pursue a new job opportunity.

Shopko June 2015 to July 2017 Customer Service Representative
North Platte, NE

I was responsible for positive customer experiences, working both with a team and individually. I was trained to work in the back doing price accuracy, at the front desk taking care of returns and exchanges and I would also count down 12 drawers each night so the opening manager could easily set up for the coming morning.

Educational Background
Mid Plains Community College 2015 Nutrition North Platte, Nebraska, US
St. Patricks High School 2014 High School Diploma: General Studies North Platte, NE, United States
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Professional Profile

.

Qualifications
  • Outgoing personality
  • Team-oriented
  • Strong leader
  • Focused on customer satisfaction
  • Works well under pressure
  • Adaptable
Experience
04/2019 to 07/2019
Bartender Evans Hotels San Diego, CA

Responsible for ordering and restocking bar inventory and all liqour. Managed bar area, opening and closing duties, keeping it clean and stocked with proper barware. Balanced a register every shift.

01/2019 to 04/2019
Server La Puerta San Diego, CA

At this job I have developed a vast amount of knowledge about Tequila and Mexican cuisine. Working in a fast paced high volume restaurant and bar. I am responsible for greeting guests and using the steps of service to ensure high quality dining experience for guests. I am able to make recommendations and up sell based off my knowledge of the food and cocktail lists.

08/2016 to 12/2018
Bartender The Local San Diego, CA

Bartending at the Local requiresa keen knowledge for craft beer and craft cocktails. We recieve a high volume of guests for happy hour and theatre shows due to our location in the business district of downtown. I am responsible for knowing 52 different rotating beer taps as they change daily. Bartending with high volume has helped me stay calm and collected when we're at full capacity. I am expected to know menu items, daily specials, fresh catch of the day and rotating soups.

08/2015 to 07/2016
Shift Supervisor Romano's Macaroni Grill Stockton, CA

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Ensured proper cleanliness was maintained in all areas of the bar and front of house. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.

Education
05/2019
Emergency Medical Technician San Diego Miramar College San Diego, CA

17 weeks of class and hands on training to learn how to work safely and efficiently as an EMT basic. Completed 12 hours of clinical time in a hospital and another 12 hours on a ride along with AMR.

05/2016
Regional Fire Academy Modesto Junior College Modesto, CA

17 intense weeks of learning on how to properly be safe, prompt, and physically ready for whatever life saving skills needed to perform to accomplish the task on hand.

Certification of completion Firefighter 1

  • Low angle/High angle rope rescue
  • Rescue Systems
  • Vehicle Extrication
  • Hazardous Material First Responder and Decon
Volunteer Experience
I have worked with Open Doors Services as a volunteer. ODS is a day program for adults with disabilities. I have refereed special Olympic sports games for ODS' teams, Served and bartended for fundraisers.
This resume is created in 7 minutes.
Professional Summary
Experienced SQL Server Developer along with my past experience as a Junior System Administrator, I believe I have the right knowledge for this position. Besides the fact that I am a bilingual (French and English) is definitely a plus for me. I am a quick learner and strong problem solver and always meet the deadlines given to me. Moreover, I get used very easily to any environment I am put in and am very sure that I will bring an eloquent contribution to your organization.
Skills
  • Database design
  • Windows and Linux
  • System upgrades
  • System backups
  • Data backup and retrieval
  • Technical specifications creation
  • Remote access technology
  • JAVA
  • PHP/CSS/
  • Unix Shell Scripting
  • SQL
  • XML
  • Classic ASP
Work History
05/2014 to Current
SQL Server Developer Momentuum BPO Inc 3737 Lake shore Blvd West, Toronto, ON M8W 1P8
  •  Database Administration (Auto Backups, Auto Indexing)
  • Query Optimization using Query Optimizer on MSSQL (2008)
  • ​​Windows Server Administration and Set Up
  • Website Development - Developed a Content Management System for clients.(Classic ASP, Javascript and HTML)
  • Setting up a successful backup strategy for Momentuum BPO Inc through Iperius. (Server/Database and Files backup synchronization between servers)
  • Ensuring Server Security after recent security breaches (Heartbleed and POODLE) ​
12/2012 to 07/2013
Junior System Administrator Mauritius Network Services Cyber City, Rose Hill Mauritius
  • MSSQL (2008) Administration - Deployment and Backup
  • Setting up of Active Directory and Domain Controller for client Project
  • Setting up of Sharepoint Farms as application infrastructure with MSSQL 2008 as backend layer.
  • Collaborated MSSQL 2008, Sharepoint Farms with K2 Blackpearl as supporting application layer
  • Unix Servers basic administration - Set up a successful and live Monitoring Application for all Servers in Mauritius Network Services. Tool used was ZABBIX
  • Handled Backup for servers using Symantec Netbackup - Responsible for Bare Metal Restore and Disaster Recovery Situations Simulation .
  • Successful deployment and release of National Project : E Judiciary Mauritius ​
12/2012
sq Mauritius Network Services
03/2009
TRAINEE
  • Identifying licenses of companies dealing with Abax Corporate Services.
  • Input Data into computer of all vital hardcopy documents.
  • Assisting and providing help to employees having technical issues (LANS, computer errors and warnings).
  • Involve in computerisation at Abax Corporate Services.
01/2009
Abax Corporate Services Ltd
Education
2004
Certificate in Computer Proficiency Programme National Productivity and Competiveness Council:
University of Mauritius, University of Technology Mauritius College of the Air -
Current
Post graduate Certificate: Information Technology Solutions Humber Institute of Technology and Advanced Learning North Campus 2009 - 2012 BSc (Hons) Computer Science - Second Class Second Division University of Mauritius Programming Paradigms Object Oriented Software Development Data Structures and Algorithm Computer Networks Ubiquitous Computing Computer Security Programming Paradigms Object Oriented Software Development Data Structures and Algorithm Computer Networks Ubiquitous Computing Computer Security Key Modules: Database Systems (I & II) Web Technologies (I & II) Software Engineering Operating Systems Wireless Networking Enterprise Resource Planning 2012 Research Paper Published : ASCMA Algorithm for Online Social Networks University of Mauritius, Research Week 2008 Cambridge A-Levels - Mathematics (B), Physics (C), Chemistry (D) Cambridge AS- Levels - General Paper (C), French (A) Adolphe de Plevitz State Secondary School 2006 Cambridge O-Levels - Mathematics (A), Computer Studies (A), Additional Mathematics (B), English (A), French (A), Physics (A), Chemistry (A) Aggregate: 11 Adolphe de Plevitz State Secondary School 2006 Certificate in National Essay Competition Rotary Club of Beau Bassin Rose Hill 2005 Certificate in InnovEd project :

Main Focus

  • Java I and II
  • SQL Server Development
  • SQL Server Administration
  • Oracle Datawarehouse
  • Oracle Business Intelligence
  • Oracle Database Administration I and II
2012
Bachelor of Science: Computer Science
University Of Mauritius - Reduit Moka Mauritius