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Summary

I am an experienced online professional with extensive Enterprise-level experience in web production, content publishing, project and program management, incident Management, client relations, marketing, training, and process documentation.

I have been using HTML and CSS for 10+ years, both hand coding and within the confines of numerous CMS platforms.

Proven ability to quickly adapt to diverse roles, from web production to incident management to project management.

Eager to learn and apply new technologies.

Success in multiple site migrations, countless E-commerce promotions, holiday promotional seasons.

Previously licensed Maritime Insurance Adjuster

Skills
  • Web Production, content publishing, QA, ADA compliance, analytics, SEO
  • Incident Management, Problem Management and Mitigation, Investigation
  • Project Management, Program Management
  • Process creation and documentation
  • Experienced liaison between Business, Development, Design, Content and Project Management groups
  • Soft Skills: Good listener, compassionate, thoughtful, analytical, confident and seasoned
  • CMS: Wordpress, Sitecore, Red Tiger (MS), Adobe CQ, Digital River, Drupal, Oxygen, Eclipse, Demandware, Documentum
  • HTML, CSS, Jquery, Javascript, JSP/JSTL, XML, API
  • Adobe CC Suite, MS Office
  • Marketing, Promotion, Social Marketing, Event Planning
Experience
Senior Digital Experience (DX) Producer 05/2018 11/2018 Puget Sound Energy (Contract) Bellevue, WA
  • Migrated PSE.com from legacy Sharepoint site to Sitecore 9 platform
  • Refactored HTML, CSS and Javascript to re-use in new Bootstrap templates
  • Authored, built, configured and published pages to match prototypes and specs
  • Collaborated closely with Business, Developers, Design, and Content teams to ensure efficiency and accuracy
  • Worked closely with Project Managers to help gauge and allot resources to meet firm deadlines
Sr. Web Producer / Incident Manager 04/2014 05/2018 Microsoft (Contract) Redmond, Wa

Web Producer:

  • Compiled and published pages and promotions for 250 international online stores in their respective languages, supported multiple product launches and holiday promotional seasons (Black Friday, Cyber Monday, Christmas)
  • Flexible - performed daily updates as needed, created and monitored contingency plans for big holiday promotions and product launches
  • Continuously performed QA and bug fixing

Incident Management:

  • Managed large scale global incident coordination and resolution - 850+ incidents across Microsoft Enterprise of 250 online stores, physical stores and multiple internal systems using MS- Azure DevOps Server (Visual Basic TFS)
  • Eliminated weekly triage meetings with 10 Project Managers, reduced leadership team to 1 Program Manager
  • Led team of 60 Web Producers and QA personnel through Microsoft.com site migration to proprietary CMS and multiple holiday seasons, product launches and team reorganizations
  • Developed international "Follow The Sun" Incident Management team model and led daily calls between Dublin and Delhi teams. Led training and process documentation for implementation of new systems and processes
  • Respected and responsible: Trainer, systems permissions administrator, sole Web Producer/QA hybrid
  • Flexible: On-site, remote, on call
Sr. Web Developer 07/2012 03/2014 Brooks Running Company
  • Collaborated with external partners to create Responsive Brooksrunning.com
  • Created first Brooks microsites and online Brooks catalogs, plus Social Media campaigns
  • Redesigned Lawson Esales for Brooks sales teams, Gurus, Retailers and Customer Service
  • Re-skinned HR systems
  • Video editor for outside events and exhibitor shows
  • Represent Brooks at Outdoor Retailer and SXSW
Sr. Technical Producer 07/2008 07/2012 REI, Inc.
  • Enjoyed 4 years building and maintaining REI.com
  • Worked in proprietary Documentum, then Adobe CQ
  • Managed the REI Adventures and Expert Advice online programs
  • Built and managed continuous stream of promotions using proprietary systems and stakeholder collaboration
  • Designed, created and managed an intranet site for training and demos (reiprod.com)
  • Troubleshooting and bug resolution, training and interviewing
  • Active in all community service opportunities
Interactive Developer 03/2006 04/2008 Coinstar (Contract)

Built and maintained web sites and and implemented interactive interfaces for use on the coin counting machines

Education and Training
2004 Shoreline College

AAAS Web Development: Web Development, Databases, Design, PC Tech Support, Networking, E-Commerce, Object Oriented Programming

Additional Training

School of Visual Arts: Mobile Development, JSP Development, UX Design

Udemy.com: Project Management, JSON, API, Agile development, Web Development,Video Editing, 

Activities and Honors
  • Volunteer: Outdoorsforall, Skihawks, Habitat for Humanity, NW Harvest, Mt. Si Food Bank, Encompass
  • Owner: Grooveback Media, LLC
  • Owner: Offroad Bike Training and Tours
  • Co-Owner: Tour de Peaks cycling event
  • Director (past president): SnoValley VeloClub 
  • Vice President: Magnolia Circle ROA