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Enthusiastic Technical Support Professional specializing in outstanding customer service with 8+ years of proven troubleshooting experience. Advanced technical expertise using standard operating and diagnostic procedures to resolve standard to complex level issues. Seeking full-time position as a Security Analyst.
|Skills||Proficiency||Total Years||Last Used|
|Windows, Unix, Linux||7||4||2017|
|Virtualization - VMWare, Hyper-V||5||2-3||2017|
|Python, Powershell, Bash||5-6||3||2017|
Provided technical support for over ten years ranging from software install and uninstall fraud detections, cell phone support, and excellent client support, via electronic media, written and oral presentation.
I have skills that range from customer service, support service, troubleshooting, training new hires, updating trending issues, in addition to weekly progress reports.
I have experience with PeopleSoft inputting and correcting payroll weekly.
Meeting and exceeding the company requirements closing cases\tickets up to 40 daily also I preformed following up with customer via electronic media.
I'm a quick study, and a team player adaptable to any environment.
Interswitch Group Overview of the Company: Interswitch Group is an Africa-focused integrated digital payments and commerce company that facilitates the electronic transfer of money as well as the exchange of value between individuals and organizations on a timely and consistent basis.
Highlights of my Activities includes but not limited to the following;.