Support Engineer resume examples

Choose and edit as your own

Get inspired by the best resume examples picked for your profession and create your!

Add pre-written phrases

Describe yourself as a professional just in 2 clicks! All the phrases you need are prepared by us

Save and Download your Resume

Save it in PDF format. Ready-to-sent to you employer!

Skillful Support Engineer resume

This resume is created in 7 minutes.
Professional Summary

Enthusiastic Technical Support Professional specializing in outstanding customer service with 8+ years of proven troubleshooting experience. Advanced technical expertise using standard operating and diagnostic procedures to resolve standard to complex level issues. Seeking full-time position as a Security Analyst.

  • Customer Service Expert
  • Project Management 
  • Analytical & Critical Thinker 
  • Excellent Verbal & Written Communication
  • Proficient in MS Office
  • Strong Presentation and Training Skills
  • Vendor Management
  • Team Management 
Work History
Sr. Clariion System Support Engineer, 01/2005 to Current
Dell EMC Corporation Draper, UT, UT
  • Installing, configuring, testing and maintaining operating systems, application software and system management tools including troubleshooting and configuration of products. 
  • Providing technical support to internal, domestic and international customers, and resolving service, pricing and technical problems for customers.
  • Resolving complex or unusual software/hardware problems in an accurate and timely manner.
  • Initiating contact with vendors and building solid working relationships with them.
  • Overseeing development and maintenance of organization training by training and mentoring of new hires.
Help Desk Support Analyst, 02/2000 to 01/2002
Stratus Technologies Maynard, MA
  • Installing software, modifying and repairing hardware and resolving technical issues.
  • Evaluating and responding to incoming sales leads, requests for technical support assistance.
  • Identifying and solving technical issues with a variety of diagnostic tools including; researching, troubleshooting and resolving complex hardware and software problems independently.
  • Managing call flow, responding to customers technical support needs. 
  • Remained up-to-date on the latest technologies and solutions applicable to company products.
Manager, 02/1991 to Current
Windows By Izzy Ashland, MA
  • Performing labor and management for family-run window cleaning business.
  • Determining and collecting payment for services.
  • Meeting with stakeholders and maintaining productive relationships.
  • Applying advanced business expertise in program planning.
Bachelor of Arts: Sociology - Psychology, June 1998
Northeastern University - Boston, MA

Popular Support Engineer resume designs

According to our data, these resume designs are the most suitable for Support Engineer. You can easily get a similar resume design in 10 minutes. Just select the one you like the most!

Job-winning Support Engineer resume

This resume is created in 7 minutes.
I work in my own personal private labs to grow my skills in Information Security. In my labs I have about 8 VMs that I have spun up to test security and break into the machines. Aside from the VMs, I use a few Raspberry PIs for various tasks from home automation with python, to creating small databases for SQL injection testing. Technology is my passion, and I aim to move towards the security side of the industry. Everyday is a new learning opportunity for me, and I strive to learn anything I can, from Business Management with ITIL or Scrum, to the far end of technology deep within Pen Testing.
Education and Training
CEH Certified
A+, Net+, Security+
  • Strong collaborative skills
  • SysInternals Suite
  • SolarWinds
  • Information security
  • Wireshark
  • Fiddler
  • Puppet
  • Network penetration testing
Technical Skills
Skills Proficiency Total Years Last Used
Windows, Unix, Linux 7 4 2017
Virtualization - VMWare, Hyper-V 5 2-3 2017
Python, Powershell, Bash 5-6 3 2017
11/2015 - Current
Convergys Corporation | Microsoft Richardson, TX Tier 3 Web Developer/ Network Support Engineer
Convergys contracted me to work with Microsoft to take cases from Enterprises and help troubleshoot their applications, which involve task ranging from code analysis to network or machine diagnosis.

  • Debug Memory Dumps of Windows Applications.
  • Use and modify PowerShell Scripts to automate tasks and test functions.
  • Troubleshoot networks to solve problems between client and server.
  • Usage of HTML, CSS, JavaScript to code applications and find errors.
05/2015 - 09/2015
Avior Data Irving, TX Python Software Developer
During my time with Avior Data, I worked on automating tax software for IFTA compliance. They had me code for each of the 50 states, the required tax forms to be filled out utilizing a Python Script to take customer information from an excel spreadsheet, and the input fields from XML, then outputting the information on the forms in the correct location.
  • Used XML to create custom tags for input fields
  • Automated with Python to take Excel Documents and output data into XML input fields
  • Worked with Excel macros to organize the data for the python script to use
10/2014 - 12/2014
Unifocus Carrolton, TX QA Automation Engineer
The primary focus for this small project was to bring an individual on for a short stint to automate QA within their application utilizing Selenium. While at Unifocus I worked on Selenium automation with Python to incorporate with their SQL Database back end.
  • Automated Python to use Selenium within Firefox 
  • Queried with SQL to pull data from database, and incorporate within automation
12/2013 - 04/2014
Charter Communications Denver, CO QA Engineer
While being brought on board with Charter, I worked with their QA team to integrated automated testing alongside their manual testing. Using manual methods of testing, I would bring in the automated side to improve the efficiency.
  • Automated with Python to test applications
  • Pulled and pushed automated results to the cloud servers
  • Used Agile to keep with a scheduled deployment process
  • Tracked bug issues with Jira
  • Monitored Traffic on Linux Servers

Top Support Engineer skills

Take a look at the most common Support Engineer skills, don't hesitate to use them in your resume to catch recruiters' attention.

Experienced Support Engineer resume

This resume is created in 7 minutes.
Ruby on Rails App Developer
Junior Web developer able to build a Web presence from the ground up -- from concept, navigation, layout and programming to UX and SEO. Skilled at writing well-designed, testable and efficient code using current best practices in Web development.Fast learner, hard worker and team player who is proficient in an array of scripting languages and multimedia Web tools.
Work Experience
Data Center Technician
June 2010 to February 2017
  • Responsible for three data centers in Englewood Cliffs, NJ.  30 Rockefeller Center , NY  and last data center on the Avenue of the Americas in Midtown.
  • Monitored and maintained the ongoing operations, availability and stability for DC infrastructure such as cabling, server hardware, network, and storage equipment.
  • Responsible for installation and implementation of new high speed trading cluster also installation of new routers, switches, Hadoop and network cluster projects.
  • Serving as operating system professional and providing technical support for the entire organization. Developed and manged project plans while providing status updates to management.
  • Install and decommission infrastructure components per guidelines and change ticket orders. Liaise with building facilities and various IT management teams relative to DC operations and project productivity.
  • Monitored alarms via ILO for HP servers using SIMS, Cisco Server via CIMC, Dell servers via ILO. When hardwareproblems arose engaged with HP, Cisco, and Dell directly to resolve issue.
  • Experience installing and troubleshooting Cisco MGX 8880, Tellabs 5500 NGX, and Tellabs 5500 NGX.
Field Support Engineer
November 2005 to April 2010
Fujitsu Transaction Solution INC Edison, NJ
  • PC Support Technician and diversified subject matter expert challenged to improve immediate solution as an on call satellite technician for clients like Staples, TJ Maxx, Kroger, and A&P.
  • Supported data centers across New Jersey Bergen county, Essex County, Hudson county, and parts of Staten Island. Involved with troubleshooting of network connection issues, installation of Ethernet and fiber, testing Ethernet and fiber.
  • Self-managed high-performer, maintaining necessary inventory, responding to service calls, and exemplary service to customers in high pressure situations.
Education and Training
Associate of Applied Science : Technical Computer Program, 2005 PC Age Edison, NJ
  • Graduated PC Age Institute of technology
  • Comp TIA A+ Certification
  • Comp TIA Network + Certification
  • MicroSoft Certified Professional(MCP) Certification
  • Linux operating system
BBA : Business Administration, 2003 William Paterson University Wayne, NJ, United States
Core Qualifications
Experienced in unit testing HTML5 (web components, new multimedia and semantic elements etc). CSS3 (transitions and tools like LESS/SASS etc). Build systems (experience with grunt, gulp or similar task runner) Representational State Transfer (REST, JSON)Experience in Mobile Web Development.
Native or web Mobile development.OO design and aware of the different layers that exist in a systemLeveraging basic Data structures and algorithms to solve problems (i.e. Knows basic CS fundamentals) Cross browser development