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Professional Summary

Motivated Office  Administrator ready for a new position where my skills can be properly utilized. Talented at building strong working relationships with fellow staff and assisting with various administrative tasks and duties. Able to work unsupervised and consistently meet all deadlines.

Work History
09/2017 to 05/2018
Shelter Administrative Support Oakville & Milton Humane Society Oakville, ON
  • Supported Executive Director through personal document management, calendar organization and collateral preparation for meetings.
  • Emergency evacuation planning.
  • Managed social media outlets for the OMHS thrift store.
  • Oversaw inventory and store supply purchases.
  • Drafted outgoing correspondence and reports.
  • Liaised with vendors to order and maintain inventory of store supplies.
  • Researched grant opportunities which corresponded with organizational mission and objectives, coordinating preparation and submission of applications.
  • Attended events to develop professional network of potential donors.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
01/2015 to 09/2017
Fund Development Coordinator Oakville & Milton Humane Society Oakville, ON
  • Attended special events, acting as a representative of the Oakville & Milton Humane Society.
  • Created fundraising materials for use on social media, web sites, and sent out in mass mailings.
  • Maintained social media accounts and web sites, adding new, exciting content on a consistent basis.
  • Researched possible grants and created grant proposals.
  • Efficiently managed a wide variety of customer service and administrative tasks.
  • Resolved customer issues quickly and efficiently.
  • Cultivated relationships with community, business and local citizen leaders in order to draw attention to The Oakville and Milton Humane Society and bring in new donors and volunteers.
  • Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness.
  • Conducted community workshops to promote different programs and educate public on available services.
09/2007 to 06/2010
Customer Relations Team Lead Counterforce Mississauga, ON
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Investigated and resolved customer inquiries and complaints in a timely manner.
  • Asked open-ended questions to assess customer needs.
  • Oversaw daily office operations for staff of 4 employees.
  • Learned and applied product knowledge information.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Answered and directed calls to appropriate individuals and departments.
  • Oversaw inventory and office supply purchases.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
01/2004 to 01/2007
Senior Administrator Chubb Security Mississauga, ON
  • Answered and managed incoming and outgoing calls.
  • Generated weekly and monthly sales reports.
  • Provided administrative support to the residential sales team.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Defused volatile customer situations calmly and courteously.
  • Tracked expenses, processed invoices and completed other related accounting tasks.
  • Compiled and analyzed data using spreadsheets and databases.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
09/2003 to 09/2004
Pharmacy Technician Rexall Pharmacy Mississauga, ON
  • Pharmacy customer records management.
  • Updating medication histories using the Kroll & Nexyss systems.
  • Interpreting medical prescription orders.
  • Assisted the pharmacist with filling daily customer prescriptions.
  • Collected co-payments or full payments from customers.
  • Processed incoming drug orders.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted, measured, and compounded medications following standard procedures.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Education
2019
Business Administration
CDI College - Mississauga - Mississauga, ON
West Credit Secondary School - Mississauga, Canada
Skills
  • Articulate and well-spoken
  • Social media knowledge
  • Invoice preparation
  • Business correspondence
  • Sorting and labeling
  • Documents filing
  • Attention to detail
  • Documentation and reporting
  • Relationship building
  • Time management
  • Flexible
  • Professional phone etiquette
  • Mail handling
  • Answering incoming calls
  • Customer service-oriented
  • Excellent communication skills
  • Invoice processing
  • Customer service
  • Cross-functional team collaboration
  • Self-direction
  • Computer proficient
  • Complaint resolution
This resume is created in 7 minutes.
Professional Summary
Dependable Clinical Support Technician bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
Skills
  • Adaptable learner
  • Creative problem solving
  • Quality-focused
  • Leadership abilities
  • Excellent communication skills
  • Strong knowledge of the 12 Step Program
  • Personal Trainer
  • Accountability management
  • Excellent time management
  • Quality and Detailed Client Updates
  • Ability to provide productive sober support.
Work History
Clinical Support Technician and Personal Trainer 08/2017 to Current
Simple Recovery Costa Mesa, CA
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Maintained and charted accurate records of patient care, condition, progress and concerns.
  • Lead group discussions, group outings, and workshops.
  • Knowledge of ZenCharts computer system.
  • Take Clients through guided workouts providing physical and nutritional advice. 
  • Monitored vital signs, such as blood pressure and pulse.
  • Developed safe and effective exercise programs for all clients.
  • Cultivated positive relationships with participants by interacting with them during group fitness classes.
Senior House Manager and Life Coach 2015 to 07/2017
The District Recovery Community Huntington Beach , Ca
  • Maintaining client accountability.
  • Transportation to and from IOP and other appointments.
  • Tri-weekly Urine Analysis and Breathalyzing.
  • Knowledge of Relapse Prevention.
  • Hold weekly house meetings and check ins.
  • Provide Certified Life Coaching skills to accommodate clients needs.
  • Provide Personal Training and Nutritional advice.
  • Bi-weekly activities to keep clients physically and mentally fit.

Salesman 2013 to 2014
Jessup Autoplaza Catherdral City, Ca
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
  • Developed and maintained long-term relationships with clients. 
  • Consistently hit and exceeded sales goals.
  • Strong Product knowledge.
  • Built strong client relationships and provided high value-adding services.
  • Frequent follow-ups and test drives.
Floor Salesman 2012 to 2013
Palm Springs Kia Cathedral City, Ca
  • Engaged with customers in a sincere and friendly manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Built relationships with customers to increase likelihood of repeat business.
  • Contributed to team success by exceeding team sales goals.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Product knowledge
Education
High School Diploma 2009 Hinsdale Central High School - Hinsdale Il
  • Varsity Waterpolo
Certified Professional Life Coach: Addiction 2017 Life Coach Institute of Orange County - Costa Mesa
Certifications
  • Certified Professional Life Coach
  • Certified Personal Trainer 
  • RADT-1
  • First Aid/ CPR
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Professional Summary
Customer service professional dedicated to effective team management, customer satisfaction, and active security clearance.
Skills
  • Key relationship management
  • Leadership experience
  • Clear communication skills
  • Decision-making ability
  • Risk mitigation and management
  • Desktop and laptop repair
  • Strong problem solving aptitude
  • Strong communication skills
  • Self-starter
  • Focused
  • Innovative thinker
  • Detail-oriented
  • Talented client relations manager
Work History
Caci International Inc Software Development Engineer | Fort Bragg, North Carolina | June 2018 - Current
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Verified data integrity and accuracy.
  • Researched and updated all required materials needed for firm and partners.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Responded to customer requests via telephone and email.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Copied, logged and scanned supporting documentation.
  • Continually improved methods and procedures for processes, measurement, documenting and work flow techniques.
  • Collaborated successfully with cross-functional development teams to design and manufacture new products.
CACI INC. Desktop Support Technician | Fort Bragg, NC | January 2017 - June 2018
  • Oversaw implementation of application developments.
  • Escalated unresolved issues to appropriate level.
  • Ensured proper release and maintenance of all systems.
  • Built and refined powerful machine learning models that automated decisions, prioritized work and changed the behavior of products in real time.
  • Trained users in the proper use of hardware or software.
  • Ensured proper installation of cables, operating systems and software.
  • Followed internal procedures for change management, incident management and escalation.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, and  VoIP applications.
  • Coordinated installation of all new users and relocations of existing users.
  • Maintained documentation for all telecommunication systems, including equipment inventory.
  • Worked closely with network administrators and server engineers to ensure quality service.
  • Installed, maintained and supported voice/data applications.
US Army Special Operations Command Telephone Control Operator | Fayetteville, NC | August 2017 - June 2018
  • Described product to customers and accurately explained details and care of merchandise.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Created and maintained an organized database to develop promotional sales.
  • Politely assisted customers in person and via telephone.
  • Served as the main liaison between customers, management and sales team.
  • Researched customer issues and determined which solutions would be the most effective.
US Army Area Infomation Technology Support Center Team Leader | Camp Red Cloud Korea | April 2016 - August 2017
  • Installed software and operating systems on 2000 company computers.
  • Restored data, operating systems, files, documents and drivers.
  • Trained both internal and off-site users in repairing and resolving recurring issues.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Updated customer orders from start to finish in an accurate and timely manner.
US ARMY Noncommissioned Office Academy Leadership apprentice | Fort Stewart, GA | January 2015 - February 2015
  • Made strategic decisions regarding future targets.
  • Monitored program effectiveness.
  • Reviewed customer feedback.
  • Maintained compliance with company requirements.
  • Submitted strategic plans for program improvements.
  • Applied advanced business expertise in program planning.
US Army Infomation Managment Officer Senior Leader | Fort Stewart, GA | June 2011 - April 2016
  • Fostered an environment which encouraged continual process improvements.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Activated accounts for clients interested in new services.
  • Followed up with clients to ensure optimal customer satisfaction.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Provided base level IT support to non-technical personnel within the business.
  • Maintained documentation for all telecommunication systems, including equipment inventory and floor plans.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Coordinated installation of all new users and relocations of existing users.
  • Worked closely with network administrators and server engineers to ensure quality service.
  • Installed, maintained and supported VoIP applications.
US Army Infomation Managment Officer | Fort Stewart, GA | October 2010 - May 2011
  • Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.
  • Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.
  • Documented all server and network problems and other unusual events in detail.
  • Designed and implemented networks in collaboration with project engineers.
  • Visually inspected temperature sensors to maintain health of servers and network devices.
  • Set up and maintained company web server using Microsoft SharePoint.
US Army Information Technology Specialist Trainee | Fort Gordan, GA | January 2010 - October 2010
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Activated accounts for clients interested in new services.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Drafted military and nonmilitary correspondence.
  • Analyzed and investigated all incidents alongside functional management and security supervisors.
US Army Sharepoint Designer/Administrator | Fort Stewart, GA | November 2012 - March 2017
  • Designed, implemented and monitored web pages and sites for continuous improvement in a fast-paced environment.
  • Established milestones for projects and ensured that all team members were well-prepared so that deadlines were met.
  • Kept abreast of emerging technologies, software and trends and applied them to projects.
  • Independently designed and executed company catalog for infrastructure support and development.
  • Trained junior members of IT team regarding network security and troubleshooting of data circuits.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Designed Sharepoint masterpage and page layouts, serving as company's main Sharepoint support for all technical complications.
  • Recommended architectural improvements, design solutions and integration solutions.
  • Directed onsite training for business users to maximize productivity.
US Army Military Recruit | Fort Jackson | November 2009 - February 2010
  • Learned new materials, processes and programs quickly to maximize performance.
  • Collaborated successfully with cross-functional development teams.
  • Continually improved methods and procedures for processes, measurement, documenting and work flow techniques.
Education
High School Diploma Wiesbaden American High School Wiesbaden, Germany | 2007
High School Diploma Bamberg American High School Bamberg, Germany | 2009
Certifications

Compita Security+ Certification

MCSA: Windows 7 Certification
MSCA: Window 10 Installing and Configuring Windows 10 Certification 

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Professional Summary
Impactful professional well versed in providing services to diverse clientele through agencies, corporations and businesses cognizant of their communities. Accomplished service provider with 4+ years of experience. Organized and efficient with the ability to listen, interact, collaborate and problem solve. Successful at  communicating and addressing client's needs. Can easily adapt to changing circumstances and expectations.
Skills
  • Analytical and Problem Solving Skills
  • Data Entry
  • Confidentiality maintenance
  • Interpersonal Skills
  • Research and Communication Skills Verbal and Written
  • Public Speaking
  • Flexible
  • Active Listening
Work History
Program Support Specialist 10/2016 to 02/2018
Albany Community Action Partnership Albany, NY
  • Adhered to all confidentiality requirements at all times.
  • Monitored Health information to ensure that records stay in compliance with regulations.
  • Maintained accurate records of site nutrition account activity.
  • Resolved food service delivery issues.
  • Updated site orders from start to finish in an accurate and timely manner.
Addressed site needs in a timely manner.
Case Manager 08/2016 to 03/2017
YWCA NorthEastern NY (YWCA of Schenectady) Schenectady, NY
  • Answered Crisis hotline at high call volume.
  • Actively Listened to clients and addressed client needs.
  • Demonstrated knowledge of services available.
  • Maintained Case related documents confidentially.
Support Technician 04/2015 to 07/2016
Albany Medical Center Albany, NY
Transportation of Surgical patients in surgical Unit.
  • Effectively communicated with hospital staff and patients.
  • Addressed patient inquiries related to surgical patient itinerary.
  • Verbal and Visual Verification of patient identity and information.
Volunteer Adult ESL Instructor 09/2016 to Current
Literacy Ny Greater Capital Albany, NY
Taught ESL curriculum to improve students\\' reading writing and conversational abilities.
  • Gave one-on-one attention to each student while maintaining overall focus on the entire group.
Big Sister 07/2016 to Current
Big Brothers Big Sisters Albany, NY
Role modeled to create a positive impact on community youth.
  • Coordinated two outings per month with mentee
  • Fostered new perspectives through diverse activities in new environments.
Member Solutions Specialist 02/2018 to Current
SEFCU Albany, NY
  • Answered customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Addressed and resolved customer product complaints empathetically and professionally.
Education
Bachelor of Arts: Sociology 2016 University at Albany - Albany, NY English Minor
Associate of Arts: Human Services 2014 Hudson Valley Community College - Troy, NY
High School Diploma: 2011 Albany High School - Albany, NY
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Accomplishments
  • Promoted to CSR II and Benefit Advisor at Aon Hewitt.
  • Obtained Producers License for Health and Life Insurance
  • Promoted to Project Manager after 3 months as a Lab Technician at Maximator Test.
  • Recognized for proof testing components used on NASA's successful unmanned Orion EFT-1 rocket.
Professional Summary

Motivated licensed producer-excelling at prioritizing and completing multiple projects simultaneously, with excellent follow through.  Pursuing a Customer Advocate role to utilize my proven knowledge and experience.

Core Competencies
  • Project management
  • Interpersonal skills
  • Advanced communication
  • Meticulous attention to detail
  • Proficient computer skills
  • Problem Solving
Professional Experience
Benefits Advisor, 02/2015 to Current
Aon Lincolnshire, IL

Benefit Advisor (06/01/2016-Current)

  • Medicare and Spending Accounts Specialist.
  • Troubleshooting and advanced follow through.
  • Provide confidence and best in class service to executive level clients.
  • Obtain documents, clearances, certificates and approvals from local, state and federal agencies.


CSR II (
02/28/2015-06/01/2016)

  • Consistently achieve top quality and metrics in all categories.
  • Identify trends and take responsibility for reporting system issues for fast resolution while multitasking projects, training, support, and high call volume.
  • Skilled with multiple clients and promoted to Specialist for; Health and Welfare, Life Insurance, Pension, 401k, Retirement, Life Benefits, and Disability.
  • De-escalate, troubleshoot and provide resolutions.
  • Utilize knowledge of MS Office, Outlook, Lotus Notes, TBA, CRM, Upoint, and Carrier Portals
Project Manager, 02/2014 to 08/2016
MAXIMATOR TEST LLC Gurnee, IL
  • Meet deadlines and ensure client satisfaction.
  • Anticipate customer needs, preferences, and product placement.
  • Create web enhancements, new product development, AdWords campaigns, and PDF reports.
  • Design, quote, and complete testing procedures.
Application Support Technician, 04/2013 to 05/2014
ENOVA FINANCIAL Gurnee, IL
  • Perform an average of 125 calls per day.
  • Promoted to the Elite Sales Team as a result of competitive-ambition, conversion rate, and QA score.
  • Consistently meet and exceed department expectations for productivity, quality, and compliance.
Outreach Coordinator, 01/2011 to Current
NBBI Antioch, IL
  • Systematic personal, email, and telephone contact with new and existing accounts.
  • Daily relationship building and training key individuals in key positions to implement outreach materials.
  • Educate doctors, nurses, and office managers with resources and programs.
Education & Certifications
High School Diploma: 2007
Antioch Community High School - Antioch
Quickbooks Certification Level II - 2014
Health and Life Producer's License State and Federal - 2017 & 2018
Associate of Arts: Industrial Organizational Psychology (in progress) College of Lake County - Grayslake, IL
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Highlights
  • 8+ Years Photography Experience 
  • 2+ Year Studio Experience
  • Proficient in Adobe Lightroom, Photoshop, Premiere, After Effects
  • Experienced in Creating and Organizing Digital Asset Archives and Workflows
  • Expert Photo Editing and Retouching
  • Proven to Operate Well Within a Team Structure and Independently
  • Comfortable With High-Volume Workflow and Juggling Deadlines
  • Personal Inventory of Multiple DSLR Cameras, Tripods, and Lights
  • Practicing Independent Artist
Education
Bachelor of Fine Arts: New Media 2017 Salisbury University Salisbury, MD, United States

Graduated May 2017 with President's Award for Excellence in Photography and New Media

Experience
Photographer 07/2018 to Current Lifetouch National School Studios Philadelphia, PA
  • Independently travel to high schools and colleges along the east coast conducting portrait shoots
  • Responsible for maintenance and care of a complete mobile studio 
  • Coordinate with school staff and offsite sales/management to ensure all client needs are met 
  • Improvised photographic methods and techniques
  • Prompt delivery of all work for client approval
  • Ensure a positive shooting experience for every subject


Merchant Support Technician 01/2018 to 06/2018 Alpha Card Services Trevose, PA
  • Promptly respond to and troubleshoot customer issues to keep payment processing systems functioning appropriately
  • Prepare, package, test, and ship equipment to businesses nationwide.
  • Represent the company in a positive, approachable manner
  • Foster productive, supportive relationships with regular clients


Camera Operator 11/2016 to 12/2016 Jay Delp Productions Ocean City, MD
  • Operate cameras to produce live feed projection for speakers and performers
  • Work with a team of camera operators and coordinators to create seamless, high-quality video presentations 
Digital Content Creator 06/2015 to 08/2016 OCEANCITY.COM (StateVentures LLC) Berlin, MD
  • Organize and maintain a library of digital assets and photographs for recurring use 
  • Work with clients to develop visually engaging and functionally successful graphic material for online, social, and print publication
  •  Photo/video production From concept to completion, enhancement and retouching for online publication. 


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Summary
A professional, friendly, dependable, respectful, and courteous person who has a track record of getting the job done is what you will find in me. What you will always find in me is a TEAM PLAYER and I know how to get the job done. 
I am looking for a sustainable position (above entry level) with an employer who cares strongly about the personal and professional development of their employees.
Professional Experience
Volunteer 04/2016 to Current DCPNI Washington, DC
  • work with staff to ensure quality assurance
  • managed calls in a personal and systematic manner
  • followed departmental guidelines
  • assemble information for colleagues to review
Senior Project Support Technician 03/2005 to 05/2011 NISH Vienna, VA
  • provided general administrative support to the Operations Department
  • prepared correspondence and managed calendars
  • arranged meetings/conference calls
  • maintained files, copying documents, filing documents, and scanning materials
Senior Project Support Technician 03/2005 to 04/2011 NISH Vienna, VA
clerk 09/2012 to Current Washington DC Board of Elections Washington, DC
  • processed voters
  • gathered voter information
  • explained the voting process to the citizens
clerk 09/2012 to Current Washington DC Board of Elections Washington, DC
  • processed voters
  • gathered voter information
  • explained the voting process to the citizens
Contract Specialist 03/2011 to Current NISH Vienna, VA
  • review and validate all invoices related to the NISH as prime contracts managed by the National Operations group prior to submission to accounting
  • maintain spreadsheet with submitted information from NPA's on invoicing
  • work with individual NPA's and commercial vendors to educating them regarding proper invoice submission (ex. Certificated of Destruction for the IRS SDD contract)
  • maintain spreadsheet with submitted information from NPA's and commercial vendors on required security clearance information
  • maintain spreadsheet documenting all required and received task orders for NISH as prime contracts
  • daily maintenance and management of PL notice information
Senior Project Support Technician 03/2005 to 05/2011 NISH Vienna, VA
  • provided general administrative support to the Operations Department
  • prepared correspondence and managed calendars
  • arranged meetings/conference calls
  • maintained files, copying documents, filing documents, and scanning materials
Activities and Honors
Certificates of Appreciation (service), Basic Contracting, Business Writing, Project Management, Business Boot Camp, and Communication Skills
Certificates of Appreciation (service), Basic Contracting, Business Writing, Project Management, Business Boot Camp, and Communication Skills
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Professional Summary
Detail-oriented Computer Technician with over 20 years of high-quality technical service experience in large and small environments from executives to end-users. Looking to provide exceptional customer service troubleshooting and repairing a full range of desktops, laptops, printers and Microsoft Office products.
Core Competencies
Hardware: Computer Systems, Mobile Devices, Peripheral Equipment, Servers

Operating Systems: Windows NT/XP/Vista/7/8/10, DOS, Linux

Languages: C, C++, Visual Basic, VBA

Software: Adobe Acrobat, Microsoft Office Suite, Microsoft Project, Microsoft Visio

 

Networking: AD, DHCP, DNS, FTP, LAN, Remote Desktop, TCP/IP, VPN, WAN
Work History
Desktop Support Analyst, 03/2011 to Current
Bon Secours St. Francis Hospital System Greenville, SC
  • Support  users both remotely and in person desk side tech support.
  • Answer, evaluate, and prioritize incoming incident and change tickets for users experiencing problems with hardware, software, networking and other computer-related technologies.
  • Handle problem recognition, research, isolation, resolution and follow-up for routine user problems.
  • Provide break-fix support, such as hardware replacement, operating system reinstalls, virus and malware removal and other hardware maintenance.
  • Participate as project resource.
  • Conduct routine rounds to identify and re-mediate issues and interact with management and staff to identify trends.
Desktop/Network Specialist, 01/2010 to 08/2010
AF Gloenco Greenville, SC
  • Provided maintenance, troubleshooting, security, administration, account management and resolution of hardware and software issues for the Greenville, SC and Newport, NH offices.
System Support Analyst, 10/2009 to 12/2009
Springfield LLC Lyman, SC
    • Provided hardware and software installation, server backup and restore initiatives and trouble resolution for two two textile manufacturing facilities and two office complexes.
Desktop Support Technician, 08/2008 to 01/2009
Activant Solutions, Inc. Greenville, SC
  • Provided technical support for approximately 50 in-house employees and after-hours and remote employees in the U.S., Canada and Europe.
  • Answered, evaluated and prioritized incoming phone, email and in-person requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies.
  • Interviewed users to collect information concerning problems and directed users through diagnostic procedures.
  •  Handled problem recognition, research, isolation, resolution and follow-up for routine user problems.
  • Set up and configured new systems and repaired/reconfigured existing systems.
  • Performed server backups for the Greenville location.
IT Support Specialist, 08/2005 to 08/2008
Gregory Pest Solutions Greenville, SC
  • Administered the daily operations for a corporate office staff of 25 users and 7 branch offices.
  • Provided support regarding hardware, software, peripherals and services by phone and in person.
  • Prepared user documentation and training and assistance where required.
  • Installed, diagnosed, repaired, maintained and upgraded hardware, software and peripherals.
  • Provided administration, maintenance and support of servers and network.
  • Analyzed and made recommendations for hardware and software standardization.
Desktop/Network Administrator, 02/1999 to 03/2005
Perrigo Company of South Carolina Greenville, SC
  • Provided support for over 130 users.
  • Performed network administration functions, set up network user accounts/ permissions, reset passwords, and administered group policies.
  • Troubleshoot, diagnose, and respond to LAN/WAN issues per direction from Network Services.
  • Provided database programming/support and Excel VBA programming for the Research and Development and Quality Assurance departments.
  • Installed, configured, maintained, and supported all hardware and software.
  • Trained and assisted users in the use of company's software.
Education
Associate of Applied Science: Computer Programming, 1996
Gwinnett Technical Institute - Lawrenceville, GA
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Summary
Customer-focused Desktop Support Technician with more than  seven years of success in a variety of computer operating systems applications and hardware. Analytical and adept at resolving complex technical issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.
Skills
  • Windows 10, Microsoft Server 2012
  • LAN Networking
  • Microsoft Office Products
  • P2V Virtualization, VM Management
  • iOS Support
  • DNN / WordPress Design
  • VoIP / Hosted PBX Configuration
  • IoT Configuration / Integration
  • Linux Support
  • MicroPC / RaspberryPi / Arduino Support 
  • Sony Vegas Video Editing Suite
Experience
Desktop Support Technician 01/2011 to Current X9 Technologies Greensboro, NC Responded to requests for technical assistance in person via phone and remotely to support clients in the corporate, medical and legal industries. Assisted clients with desktop support, disaster recovery and mobile device configuration.  Performed QA testing on iOS and Android cellular devices using proprietary applications and hardware for large cellular fulfillment provider.  Performed QA testing of RFID tracking systems designed by X9 Technologies, Inc.  Configured, monitored and maintained offsite backups for clients.  Built custom spec computers for clients to fill specialized hardware requirements.
Media Support Technician 06/2009 to 12/2010 The ProMedia Group, Inc. High Point, NC
Provided audio, video and lighting support for media services company that supplied a full range of production services for clients.  Operated audio and lighting consoles.  Worked switcher in remote video truck for 3-camera live shoots.  Produced and packaged finished media for clients.
 
Supported engineer in the studio when recording voice-over talent, music and spoken-word projects.  Possess strong knowledge of audio / video signal path routing and standard production practices.
Education and Training
Computers / IT Technology 2011 Guilford Technical Community College Jamestown, NC Studied classes related to current position at X9 Technologies, Inc.  Studied computer virtualization, Microsoft Server virtualization.
Activities and Honors
Co-Chair Technology Team - Mt. Vernon United Methodist Church