Support Technician resume examples

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Skillful Support Technician resume

YVETTE UWIBAMBE
Professional Summary

Confident, highly organized professional; fluent in English and French; dedicated to providing the highest level of service and support to customers/co-workers. Skilled technical support provider aspiring to become expert in Information Management Field toward goal of advising businesses/organizations in the successful use of IT solutions for management and growth. Motivated, flexible, fast learner; focused on problem solving and teamwork.

Opportunistic Inside Sales Representative with a positive attitude and the ability to excel in fast-paced environments. Superb communication and interpersonal skills. Highly motivated and ambitious, with the ability to achieve high goals.

Skills
  • Spreadsheet management
  • Certified Computer Office Assistant
  • Database management
  • Internet and Network configuration knowledge and installation.
  • Computer Hardware and Software maintenance.
  • SQL SERVER and PHP
  • Systems analysis
  • Remote access support
  • Data backup and recovery systems
  • Customer Care and Time Management.
  • Work habits and conduct
  • Right and Responsibilities in the workplace,
  • Safety and Health at work,
  • Effective cooperation and Teamwork,
  • Relationship building and management
  • Order management
  • Microsoft Dynamic AX(Work Ressource)
Work History
Jr Project Manager/ Inside Sales 04/2019 to Current
Reutters LLC Bingham Farms, Michigan
  • Sales/Project work according to RPDS working packages
  • Regular interaction with automotive buyers,engineers and Project Managers
  • Capacity to understand the customer business and opportunities
  • Respond to request for quotes based on project phase
  • Prioritize deadlines and customer requests
  • Define and communicate customer requirements with internal team in USA and Europe
  • Actively manage projects and programs in a global team
  • Market analysis and sales planning /reporting
  • Customer claim management.


Special Requirement:

  • Supporting Key customer portal
  • Web quote online answer
  • Understand Supplier metrics
User Support Technician 06/2017 to 03/2019
DXC Technology (Hewlett And Packard Enterprise) Auburn Hills, MI
  • Provide Technical support within Nissan/Infiniti Dealer Business System (DBS).
  • Work with Canadian users, provide support for French speakers within Dealer Business system
  • Remote access support
  • Handle inbound/ outbound calls to fulfill service requests. Utilize a dedicated case creation and tracking tool, phone system and other web-based tools. Utilize problem identification/conflict management skills to resolve customer concerns. Monitor emails for daily changes/directions; communication with peers/leadership.
  • Responsible for validating customer eligibility for service. Document log case details for dispatching the appropriate service.
  • Monitor the service event through completion to assure satisfactory service .
  • Manage customer requests and feedback using customer service skills, trouble shooting, empathy, etc.
  • Maintain customer satisfaction and retain customer loyalty while following client specific policies and procedures.
Caregiver Supervisor 08/2016 to 05/2017
BROOKSIDE CARE KALAMAZOO, MI
  • Maintained appropriate filing of personal and professional documentation.
  • Screened personal and business calls and directed them to the appropriate party.
  • Responsible for primary care, case management, and medication management.
  • Delivered in-home care to disabled adults.
Administrative Assistant And Event Planner, 06/2016 to 08/2016
International Institute of Metropolitan Detroit Detroit, Michigan, United States
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Worked with Director of events planning to organize and execute events held at the Institute
  • Assisted with events planned by Institute in metropolitan area locations
  • Provided information to schools, individuals and other institutions
  • Handled communication with other Institutions/individuals seeking information about events
  • initiated "reach-out" program to schools to explain/ coordinate student events
Administrative Assistant And Event Planner 08/2015 to 11/2015
The National Center of Excellence in Women's Health Morgantown, WV


  • Work with supervisor to organize and execute Women on Wellness retreats in held at Morgantown, WV
  • Participated in "Making Healthy Lifestyles Fun."
  • Provided a safe, non-stressful, environment for female participants in health screenings; movement activities; educational sessions designed to provide skills they needed to become informed consumers; advocates for themselves and their families; and to develop supportive peer relationships.
  • Provided tools for goal setting and assistance in connecting women to valuable resources in their communities
Education
Bachelor's Degree: Information Managment Majored In IT 2012 Adventist University Of Central Africa (AUCA) - Kigali-Rwanda
Accomplishments
  • Developed and implemented Flight Performance Management system(FPMS) at Rwandair (Rwanda transportation airline )which resulted in increased company efficiency and productivity.
  • Managed inventory and office budgeting for supplies for Project beneficiaries and employees of UBUNTU EDMONTON
  • Contribute in lifestyle Improvement of  orphans and widows of Rwandan genocide  
Certifications
  • High school Certificate in Math and Physics at Ingenzi college (2006)
  • Council of International Programs Certificate as August -  November 2015  participant at West Virginia University.
References

Available upon request 



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Job-winning Support Technician resume

Navneet Prasad - (Nav)
Professional Summary

I am a passionate and accomplished Electrical Engineer with a strong educational background and over ten years of New Zealand experience in Industrial Electrical and Control Systems. During this time I have collaborated in multiple projects within New Zealand and Overseas, involving engagement with Engineering Consultants, Equipment Manufacturer's, Systems Integrator's, Industrial End Users and Contractors. I have made significant contribution in design, specification and commissioning of projects in the Food and Beverage, Water and Waste Water, Airport, Logistics, Mining and Mineral Industry segments. I have gained excellent reputation for resolving problems, improving client satisfaction and driving operational improvements with my project engagements throughout my career. I hold a current EWRB Registered Electrical Engineer practicing licence and have a thorough working knowledge AS/NZS Electrical standards. I am also a Professional engineering member of Engineering New Zealand (formerly IPENZ) and IET.

Special Competencies
  • Technical consulting and Project Engineering
  • Commissioning of projects and providing technical support to key stakeholders.
  • System-level electrical design , creating concepts , drafting specifications, and systems integration.
  • Verification of design, troubleshooting and resolution.
  • Subject matter expert in Motor Control (MCC Design) , Instrumentation , Automation , Functional Safety (Machinery), Electrical Drives (VSD's), Servo Control Systems
  • Business development & client management. Generating proposals, bids and client presentation.
  • AutoCAD Electrical
  • IEC 61131, C, C++Programming and Software Development
  • Telemetry and SCADA systems.
  • Industrial Field-bus Systems and Industrial Network architecture design and implementation
Work History
May 2018 - Current Advanced Technical Support Engineer - Industry SCHNEIDER ELECTRIC (NZ)
  • Created engineering specifications and proposals to meet customers project requirements Reviewed engineering design proposals and completed drawings to determine feasibility of each plan and assess conformance with both safety and sound engineering practices standards. Worked with Engineering Consultants , Project Engineers and Systems Integrator s to resolve real life problems, improve operations and provide exceptional client service. Subject matter expert on PLC's, HMI, VSD's, Soft Starters, Servo Systems, motor control, telemetry and Low Voltage Power.
Aug 2017 - May 2018 Sales Engineer - Industrial Automation SCHNEIDER ELECTRIC (NZ) - Auckland
  • Reviewed all customer inquiries to understand project scope and generating proposals. Prepared cost estimates by studying specification documents and consulting with clients. Identified Business opportunities by assessing environment and devising and implementing winning strategy. Gained customer acceptance by demonstrating cost reductions and operational improvements. Managed Key Accounts of New Zealand Steel, Water Care, New Zealand Sugar and Carter Holt Harvey to maintain technical and business relationship. Maintained over 100% monthly Targets.
Nov 2009 - Aug 2017 Applications Engineer - Industrial Automation SEW EURODRIVE NZ LTD - Auckland
  • Provided technical consultation to OEM's, System Integrators, Panel Builders and End Users for new and existing application design and implementation, including electrical design, software implementation and programming, motion control sizing, electrical drive configuration and commissioning. Generated technical specification documents, technical manuals and user guides for engineered systems. Provided Project Engineering support to ensure timely completion of all projects to achieve customer satisfaction.Supervised and coordinated project installation works by subcontractors, mechanical technicians and electricians.
Jan 2005 - Oct 2009 Field Service Technician SERVICE NET LTD - Auckland
  • Provided technical support including, troubleshooting and solving problems/faults on electrical, electronics and IT equipment using relevant diagnostic tools. Undertook management of project work including installation and commissioning. Developed reputation as an efficient service provider with high levels of successful job completion and accuracy. This led to a promotion to Team Leader within 2 years of employment with four direct reports.
Industry Certifications/Qualifications

New Zealand EWRB Registered Electrical Engineer

EWRB Practicing Licence # EE 261896


EWRB Electrical Regulations Exam
Attained 83%


EWRB Electrical Engineers Practical Assessment

Completed at ETEC Auckland


EWRB EST Exam

Attained 90%


Safety Drive Systems Expert - Functional Safety for Machinery Applications

Training completed in Bruchsal, Germany (SEW Eurodrive)

Education
2004 - 2007 Bachelor of Engineering Technology: Electrical and Electronic Engineering Manukau Institute Of Technology | Auckland
2016 - 2018 Master of Engineering - Coursework : Electrical and Electronic Engineering Auckland University Of Technology | Auckland
Professional Membership

Professional Engineering Member (MEngNZ) (Previously known as Institute of Professional Engineers New Zealand - IPENZ)

Member # 260729


Professional Engineer Member (MIET) Institute of Engineering & Technology

Member # 1100620770

Relevant Experience - Summary

Water & Waste Water


Major End User Clients

Water Care Auckland Pump Station Projects

Whangarei District Council Pump Station Projects

Waikato District Council Pump Station Projects

Christchurch City Council Pump Station Projects


Role in Projects

  • Provided Control Systems and Low Voltage Design/drawings verification and recommendations for improvement.
  • Provided subject matter expertise consultation in regards to LV Switchboard design, MCC & Motor Control, PLC Control Systems, Telemetry.
  • Completed Harmonics Simulations on MCC and VSD's and provide appropriate recommendations for Harmonic mitigation.
  • Assisted with Commissioning phase of projects by providing technical expertise to subcontractors/installers.
  • Engagement with key stakeholders including MGE Switchboards, Lynn Electrical, Stantec, Jacobs, BECA, Ergo Consulting, Electrix and Broadspectrum, to review /verify equipment selection, integration and conformance to required standards.
  • Generating technical proposals/solutions and deviation to specification documents.
  • Conducting research for design related queries from Consultant Engineers and providing a workable solution.


Mining/Metals

Major End User Clients

New Zealand Steel


Role in Projects:

  • Conducted site visits to investigate upgrade of critical and aging systems.
  • Reviewed old projects and hardware to propose modernization of plant to increase productivity and minimizing downtime.
  • Providing technical expertise in LV Power distribution, Control Systems and Motor Control to site engineers , consultants and maintenance staff.
  • Assisting in migration planning and commissioning of new systems.
  • Verifying design drawings to ensure all equipment conforms to process requirements, specifications and standards.
  • Assisting Systems Integrators in Software Development , troubleshooting and resolving technical issues.


Airports




Food & Beverage/ Dairy

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Experienced Support Technician resume

Alan Smith
Summary

Dedicated and motivated professional in Computer Information Systems Administration with a demonstrated work history in Network Administration, Network Security and Technical Support.

Skilled in Routing and Switching, Microsoft Server 2012/2016, Microsoft Exchange, Skype For Business, Active Directory, DNS, DHCP, Network Security, Linux/Unix, EtherNet/IP, Computer Hardware, Troubleshooting and Customer Experience.

Areas of Expertise
  • IT and Computer Systems Support 
  • Active Directory
  • Windows Systems Management
  • Exceptional troubleshooter
  • Cisco Networking – Routing and Switching 
  • Network Security
  • Storage management
  • Disaster recovery environments
  • Wireless Networks
  • Local Area Networks
  • Network configuration and support
  • Linux and Unix Administration
  • System and Software Installation
  • Enterprise, Cloud and Server Virtualization
  • High Availability Networks
  • Excellent Customer Service Skills
Education
NSE 4 - Network Security Professional 2019 Fortinet
Computer Information Systems Administration 2017 British Columbia Institute of Technology Burnaby, BC, Canada Diploma
CCNA – Routing and Switching 2016 Cisco Certificate
Communications Systems Installation and Repair Technology 2014 Jones-NCTI Technical School Online Certificate
Graphic Design 2004 Pacific Design Academy Victoria, BC, Canada Diploma
Jazz Musicianship 2002 Vancouver Island University Nanaimo, BC, Canada Diploma
High School Education 2000 Brooks Secondary Powell River, BC, Canada High School Diploma
Experience
Information Technology Service Desk Technician 09/2019 to Current City Of Vancouver Vancouver, BC
  • Answering incoming phone calls and e-mails
  • Recording key client contact information and verifying against client record databases
  • Determining the nature of requests through active listening, asking probing questions, using multiple computer applications to determine clients needs
  • Ensuring accurate information is collected, performing troubleshooting steps and working towards first level resolution
  • Providing assistance and advice and informal training to clients regarding various functions, applications, computer systems, telecommunications and the operation of equipment
  • Resolving an array of technical problems, remotely diagnosing and resolving with applying patches, executing scripts or technical fixes
  • Identifying impact and urgency to determine priority of requests and when service outages have occurred assign to appropriate technical support group including external service providers
  • Concurrently use multiple telephone and computer systems and reference resources to handle requests, research answers and log all requests for service
  • Provide support for staff on phones for; late or absence coverage, phone and e-mail overflow support, high priority service outage announcements
Techinical Support Engineer 01/2019 to Current Fortinet Burnaby, BC
  • Providing direct technical web and telephone support
  • Analysis and technical investigation involving Fortinet products such as FortiClients and FortiClient Enterprise Management System
  • Providing assistance in configuring, diagnosing and troubleshooting IPSec/SSL VPN connections, product installation and deployments, endpoint management and other unified threat management features including web filtering, application firewall and antivirus
  • Collecting information and data to ensure that reported issues are well understood
  • Reproducing customer environments on lab equipment in order to isolate and solve any potential issues.  
  • Providing customer education on Fortinet products where needed
  • Following up on technical cases including proper escalation and management of the case until case closure
  • Consulting technical documentation, bulletins and release notes for known problems
  • Reporting any issues or bugs to programmers/QA Engineers
  • Making recommendations on possible alternative solutions or workaround
Systems Administrator 08/2018 to 01/2019 Sheraton Wall Centre Vancouver, BC
  • Managing information technology and computer systems
  • Designing, developing, implementing and coordinating systems, policies and procedures
  • Administering internal Active Directory
  • Setting up and managing VPN connections and policies
  • Ensuring security of data, network access and backup systems
  • Purchasing equipment and workstation setup
  • Troubleshooting technical problems
  • Fully supporting, configuring, maintaining and upgrading corporate networks and in house servers
  • Installing and integrating new server hardware and applications
  • Keeping an eye out for needed system/software updates
  • Supporting and administering third-party applications
  • Monitoring network performance (availability, utilization, throughput and latency) and test for weaknesses
  • Setting up user accounts, permissions and passwords
  • Resolving network/computer problems reported by internal employees
  • Defining and deploying network policies and procedures
Network Technician 02/2017 to 08/2018 Telus Communications Vancouver, BC
  • Analyzing trouble reports for network services by accessing various databases and switches to ensure service information is correct
  • Perform trouble-shooting for system failures and identify bottlenecks to ensure long term efficiency and optimization of various networks
  • Inspect WAN and LAN infrastructures that consist of equipment from various vendors such as Cisco, Juniper, One Access and Alcatel and fix any minor or major problems/bugs
  • Test and configure hardware, software, firmware, product change upgrades and commissioning of network services. 
  • Provide technical support to IT professionals through various channels of communication
Field Support - Technical Service Delivery 12/2008 to 06/2017 Shaw Communications Vancouver, BC
  • Providing assistance to our field technicians with activating equipment, making changes to accounts and using proprietary software.
  • Troubleshooting networked equipment and RF signal with technicians and customers.
  • Dispatch duties such, actioning and bridging important communication between departments 
Call Center Representative 03/2008 to 11/2008 Health Insurance BC Victoria, BC
  • Assisting clients with billing questions, address changes, and sending out necessary documents and applications for their needs
  • Educating people on Health Insurance B.C. and B.C. care cards and what they cover
  • Perform excellent customer service for those with strong language barriers
References
Are available upon request
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