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Technical Skills
 Operating Systems
  • Red Hat Enterprise, Fedora, Mac OS X, Microsoft Window
  • Java, JavaScript, HTML, CSS, Python, PHP, Ruby, SQL, Linux shell
 Software Tools
  • Cordova, IBM, MobileFirst, Node.js, NVM, NPM, Rest API, Tivoli Provisioning, Manager, SVN Git, Eclipse, Puppet, Microsoft Office 
Development Methodologies​
  • Agile Scrum
Areas of Expertise
  • Software Development and Installation
  • Software Testing and Troubleshooting
  • Technical Support
  • System Administration
  • Agile Project Management
Software Engineer, 06/2015 to 05/2017 CTG Poughkeepsie, NY
  • Developed and tested software as part of the IBM Remote Lab Platform (IRLP) team that provides IBM Training  classes and support to instructors and students
  • Developed, implemented, and managed solutions and services for a comprehensive set of lab environments based on the latest technologies for IBM z Systems and Power Systems and Storage
  • Took the position as lead programmer within the IRLP to implement new features when needed
  • Improved efficiencies in the Tivoli Provisioning Manager's (TPM) web dashboard tool to minimize errors and to increase their tasks
  • Maintained TPM auto-workflow and SQL queries for all IBM IRLP's platform to confirm that all workflows perform properly without impacts on active classes
  • Assisted IRLP team to efficiently identify problems avoiding time-consuming debugging tasks
  • Helped IRLP team provide a timely transfer of all IBM's France code to local team resulting in cost savings
  • Developed mobile applications to allow instructors to increase productivity and view classes and/or submit tickets
  • In coordination with the IRLP project leader, gathered and prepared the mobile application and legal requirements for submission to the Apple and Android Stores
Consultant IT Specialist / Software Developer, 04/2014 to 05/2015 Self-employed Mattituck, NY
  • Provided Information technology assistance to local computer users
  • Assisted private and not for profit organizations to incorporate databases in their websites
  • Provided best practices, standards and guidelines to businesses to evaluate the strength and weakness of their IT staff / department
  • Worked with local businesses to maintain their computers, printers, P.O.S. and bar scanning systems
Software Developer / Linux System Administrator (Technology Engineer), 09/2008 to 03/2014 Brookhaven National Laboratory Upton, NY
  • Deployed multiple scripts (Python and Ruby) to probe various I/O errors between off-site and on-site servers at BNL and to alert team to respond to specific errors
  • Created automation software using Puppet Enterprise modules for the Mac OS X desktop computers to ensure that the computers' configuration complied with Department of Energy's policies
  • Generated annual inventory reports using scripting languages in Ruby, Python and database SQL in SQLite and PostgreSQL for all backup tape files (between 10-22 million files) to ensure accurate tape recording
  • Assisted development of a Centralized Fabric Management process to automatically install and configure servers
  • Designed web pages (Ruby on Rails, PostgreSQL and SQLite) that generated plots and tables to detect problems much quicker than manually looking for errors(s) in many I/O records in database ( approximately 1.6K records per server location in 3 different areas via map on web pages
  • Used virtual machines to develop various software that performed experiments and tests
Linux System Administrator, 06/2006 to 08/2008 CTG / IBM Poughkeepsie, NY
  • Monitored Scheduling jobs and provided benchmark support worldwide
  • Worked with High Performance Computing application specialists, IBM account teams and customers to gather technical requirements and implement requested environments, including installing and tuning operating system, configuring storage subsystems and installing application software
  • Deployed multiple nodes and installed MPI libraries and compilers, allowing HPC specialists to do their benchmark projects promptly
  • Developed standard methods and checklists to deploy clusters of nodes and to reduce employees' errors
  • Created documentation and trained IBM employees o build clusters of nodes
Computer Technician , 04/2004 to 05/2006 town of Southampton Southampton, NY
  • Diagnosed and repaired computers, printers and peripherals; installed software; and provided technical support for the Town of Southampton, a municipality with over 500 employees
  • Provided technical assistance to more than 300 desktop / laptop users
  • Installed software such as Crystal Reports, ArcGIS, Great Plains, Govern, Microsoft Suite and Adobe
  • Upgraded computers and laptops with memory modules, motherboards and  / or hard drives
System Administrator , 02/1996 to 05/2003 Ericsson Hauppauge, NY
  • Monitored and verified all network clients, workstations and servers ensuring 24/7 availability 
  • Administered database, developed shell scripts and performed backup
  • Created web pages, developed software tools, provided tech support and installed software / hardware
  • Trained users in the use of computers and software
Education and Training
Bachelor of Science: Computer Engineering Technology, 1996 Rochester Institute of Technology Rochester, NY
  • Red Hat certified Technician 
  • Agile Project Management with Scrum
  • Puppet Enterprise Automation Software
Activities and Honors
Publications Contributions
  • "Centralized Fabric Management Using Puppet, Git and GLPI" 
  • "Disaster Recovery and Data Center Operational Continuity" 
  • Department of Energy (DOE) Secretary's Achievement ​​Honor Award, 2011 
  • CTG Devoted Professional Award, 2007
  • Association for Computer Operations Management (AFCOM) Award, 2007
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Contract Specialist/Administrator with 8+yrs experience planning, developing, executing, and administering over $100M in contracts. Negotiated with suppliers to draw up procurement contracts. Formulated and coordinated procurement proposals. Directed and coordinated activities of contractors engaged in formulating bid proposals for supplies and services. Specialized in Research and Development, Service, Supply, and IT contracts.

Contract Administrator 02/2019 to Current Defense Contract Management Agency Special Pgrms Linthicum Heights, MD

Administers contracts for DoD and Non-DoD agencies. Reconciles firm fixed price and cost contracts. Monitors contractor performance for compliance with applicable laws, delivery schedules, payment provisions, contract data reporting requirements, and other contractual requirements.

Contract Cost/Price Analyst 10/2018 to 02/2019 Corporation of National Community Service Washington DC, DC

Developed Agency Independent Government Cost Estimate Guidance and training to all program managers and contracting officer representatives. Assisted program managers with developing cost estimates for funds planning. Conducted Cost/Price Analysis on all higher dollar agency purchases to justify appropriated funds prior to solicitation. Provided Pre-Negotiated Objectives prior to negotiations with contractors.

Contract Specialist 12/2017 to 10/2018 US Army Corps of Engineers Alexandria, VA

Executed solicitations, awarded, and administered HQ military design, professional services, non-personal services, and supply contracts. Evaluated contractor proposals, established objectives and lead teams of Engineers, cost estimators, legal staff, and auditors, in negotiations. Oversaw the activities of assigned Administrative Contracting Officers (ACO) and Contracting Officer Representatives (COR) within the Contract Services and Research and Development support. Conducted market research on Secretary of Defense contracts for Research and Development for Cost Type Contracts. Wrote Pre-Negotiated Memorandums from Cost or Pricing Data. Specialized in awarding Service and Supply contracts for the Secretary of Defense Broad Agency Announcements Program.

Contract Administrator - Research and Development 10/2015 to 12/2018 Defense Contract Management Agency St Louis, MO Administered over $100M+ in Government contracts. Included contracts for multiple Research and Development services, IT equipment, maintenance for aircraft, submarine battery/storage. Managed financial data over the contract life, resolved issues with contractors, and settled all final costs at the end of the contract.
Contract Specialist 05/2011 to 04/2012 US Air Force Scott Air Force Base, IL

Negotiated with suppliers to draw up procurement contracts: Negotiated, administered, extended, terminated, and renegotiated contracts. Formulated and coordinated procurement proposals. Evaluated and monitored contract performance to determine necessity for amendments or extensions of contracts, and compliance to contractual obligations. Arbitrated claims or complaints occurring in performance of contracts. Analyzed price proposals, financial reports, and other data to determine reasonableness of prices.

Education and Training
Government Contracting Certification: Government Acquisition/Procurement 2017 Defense Acquisition University Kettering, OH, United States
Government Contracting DAWIA Level I - 2016
Government Contracting DAWIA Level II - 2017​
Master of Arts: Procurement/Acquisition Contract Management 2010 Webster University Webster Groves, MO, United States Masters Certification in Government Contracting - 2010
Bachelor of Science: Aeronautical Science 2007 Embry Riddle Aeronautical University Daytona Beach, FL, United States Minor - Aviation Safety
Special Qualifications

TS/SCI - Currently Active

Professional Managers Certification, United States Air Force - 2015

This resume is created in 7 minutes.
Professional Summary

Methodical IT team member knowledgeable about networking, project management and technical support. Capable of installing hardware, updating software and managing LAN systems. Clear and open communicator with excellent planning and problem-solving skills.

  • 5+ years experience in writing Standard Operating Procedures
  • Committed to maintaining data integrity
  • Created/maintained email addresses and distribution lists in MS Exchange
  • Proficient in Java, Python, HTML, CSS, C#, Swift programming languages
  • Developed organizational units in Active Directory (AD), managed user security with group policies
  • Managed Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise
  • Multiple knowledge articles created
  • Proficient in Mac systems
  • Proficient in Windows systems
  • Software installation configuration
Work History
IT Specialist, 01/2018 to Current
CSRABarbourville, KY
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
Tier 1/2 Advisor, 01/2017 to 01/2018
Concentrix ( Apple INC )Freemont, CA
  • Maintained and updated customer service database.
  • Provided base level IT support to non-technical personnel within the business.
  • Resolved problems with malfunctioning products.
  • Activated accounts for clients interested in new services.
  • Retained existing clients and developed new business by extending high quality and efficient service.
  • Reviewed technical documentation and procedures.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Used ticketing systems to manage and process actions taken.
  • Worked directly with Tier 1, and Quality Control to achieve successful trouble shooting and team I,provement.
System Administrator, 01/2010 to 01/2012
McNeil ContractingCorbin, Kentucky
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Reviewed technical documentation and procedures.
  • Upgraded and expanded network systems and their components.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Researched, troubleshot and resolved complex problems independently.
  • Planned and implemented upgrades to system hardware and software.
  • Configured, tested and maintained network equipment.
  • Developed and implemented complex Internet and Intranet applications on multiple platforms.
  • Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
Macufacturing Engineer, 01/2005 to 01/2010
Kentucky Cabinet CorporationCorbin, Kentucky
  • Investigated equipment failures to diagnose faulty operation and made appropriate maintenance recommendations.
  • Specified system components and directed product modifications to ensure conformance with engineering design and performance specifications.
  • Completed project product design while providing technical solutions feedback.
  • Developed the structural design of products using drafting tools or computer-assisted design (CAD) or drafting equipment and software.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Defined and documented technical best practices.
Bachelor of Science: Computer Science - In Progress University of The Cumberlands - Williamsburg, KY
Associate of Science: Undergraduate Studies, 2018
Somerset Community College - Laurel Campus North - London, KY
Associate In Arts Somerset Community College - Somerset, KY
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Linux System Administrator with the experience of working with RHEL (5,6,7), CentOS, Ubuntu.
Certified Red Hat System Administrator (RHCSA).
Hard-Working, reliable and responsible.
  • RHEL, CentOS, Ubuntu
  • PXE Boot and kickstart
  • YUM, RPM
  • Bash, Python
  • Veritas Cluster
  • Nagios monitoring
  • LVM
  • ESXi, VCenter
  • Samba, SAN, ISCSI
  • AWS
Linux System Administrator Intern 08/2016 to 06/2017 Kernel Technologies Lincolnwood, IL
  • Installation of the OS (RHEL and CentOS(5,6,7)) on the servers and VMs, set up of the working environment - DNS, NIS, YUM servers, managing physical servers and virtual machines.
  • Experience with Nagios monitoring system, Puppet management tool, Bash scripting, LVM management, Network Services and network protocols.
  • Worked with managing virtual machines using VMWare Virtual Center.User's management, Administrating network security (IP tables, SELinux).
  • Backups, system logs, troubleshooting and upgrades.
  • Working with DNS, TCP/IP, DHCP and static IPs, protocols, YUM and RPM, Apache, NFS, NIS, LDAP, Bash scripting, knowledge of Veritas cluster, cron jobs, etc.

Linux System Administrator 06/2015 to 10/2017 Birom Cabinetry LLC Addison, IL
  • Experience in Installation, Configuration, Upgrade, Patches, and performance tuning on UNIX and system software & hardware 
  • Experienced in managing users and groups and assigning file access privileges, ACLs, changing ownerships of users and groups using chown, CHGRP commands, modifying the file permissions using CHMOD, SUID, SGID, and Sticky bit commands per the requirement 
  • Experience in Package management using RPM, YUM
  • Knowledge in configuration and managing Linux Virtual Machines
  • User Account Management with LDAP/NIS 
  • Setup and configuration of Iptables and SELinux
  • Monitored the system performance using Nagios
  • Configuring & Troubleshooting NFS Servers and Clients, in UNIX Environment.
  • Assisting in implementation of RAID levels like 0, 1, 0+1, 5 
  • Monitored trouble ticket queue to attend user and system calls. 
System Administrator 09/2013 to 10/2014 ANT Traveller LLC Kiev, Ukraine
  • Troubleshoot various issues on Linux web/email servers quickly and efficiently
  • Handle large volumes of support issues over the phone, via email, and live chat
  • Installation and Configuration of Network Printers.
  • Performing Linux administration duties including installation, maintenance.
  • Monitored, troubleshot, and resolved issues involving Red Hat Enterprise and Windows Servers
  • Experienced in Linux security. SSH. Iptables.
Education and Training
Master's Degree: Biotechnology 2007 Agrotechnical University in Podillya Kamyanets-Podilskiy, Ukraine
Certificate: Linux Administration Course 2015 IT training Lincolnwood, IL, USA
Certificate: RHCSA 2017 Red Hat Certified System Administrator Chicago, IL, USA
Additional Information
Authorized to work in the USA for any employer without sponsorship.
References can be provided upon request.
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Senior IT professional with ten years of experience focused on contributing to projects designed to enhance system functionality and end-user productivity. Acknowledged for capacity to tackle challenging issues, analyze viable alternatives, and provide innovative solutions that reside well within clients financial and time frameworks. Persistence, personal integrity, and channeled energies are major strengths consistently cited by managers and clients alike universally praising team spirit, independent work habits and the determination to conquer technical challenges. A resourceful, life-long learner, embracing knowledge as a tool for improved problem-solving effectiveness.

  • Microsoft Office Suites, Microsoft SharePoint Enterprise 2007/2010, Microsoft SQL Server Enterprise 2012,
  • Microsoft Visual Studio 2010, Embarcadero DBArtisan 9.2.1
  • Programming Languages: Java, Visual C#, C++, C, T-SQL, Visual Basic Scripting, Visual Basic 6, Scheme, Perl
  • Database design
  • System upgrades
  • Refined system debugging skills
  • Agile Methodology
  • Data Analysis
  • Business requirement matrices
  • Implementation
  • Miscellaneous I.T Experiences: Precise v9.5, Web Develop Techniques, S.E.O. (Search Engine Optimization),
  • Symantec Endpoint Protection, McAfee Endpoint Encryption, Embarcadero DBArtisan 9.2.1, System Data Model
  • Operating System Experiences: Windows Operating Systems, OS X
  • Network maintenance
  • System backups
  • Website maintenance
  • Business systems management
  • Business Intelligence
  • Test Preparations
  • Business Process Modellling and simulation
Work History
Senior Business Information Analyst, 01/2016 to Current
ANTHEM Norfolk, VA

Propose technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects. Implement company policies, technical procedures and standards for preserving integrity and security of data, reports and access.

  • Design Care Compass Master-page and forms/assessments, serving as company's main layout support for all technical complications and Business needs
  • Identify and solved technical issues with a variety of diagnostic tools
  • Establish compatibility with third party software products by developing program for modification and integration
  • Coordinate with systems partners to finalize designs and confirm requirements
  • Provide continued maintenance and development of bug fixes and patch sets for existing Care Compass applications
  • Utilize Agile Scrum practices to help team increase their velocity by 73% within first year of Agile adoption
  • Facilitate Agile adoption Retrospective for organization with leadership and guided teams with outcome resulting in enhanced performance
  • Resolve complex infrastructure issue by creating and utilizing professional network of Scrum Masters, Product Owners and Technical Leads within Anthem
  • Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results
  • Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines
  • Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action
  • Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
Database Administrator I, 01/2014 to 01/2016
ANTHEM Norfolk, VA

Designed developed and implemented databases within Precise Mainframe Environments. Utilized database management skills including DB2, SQL, and Oracle. Provided application development support for internal developers. Configured DB2, SQL, and Oracle tuning/support infrastructure. Interfaced with initial applications projects teams to assure success.

  • Assisted Developers with code migration from Development to Production environments
  • Monitored database activities (i.e. database status, logs, space utilization, extents, checkpoints, locks and long transactions)
  • Administered & Support mission critical databases and provide 24x7 On-Call Production support
  • Resolved production database job failures reported through email and phone alerts in a timely fashion
  • Handled Incident tickets following Service Level Agreement (SLA) Assisted Senior Level DBA's on failovers and failbacks on server cluster as necessary in order to perform scheduled maintenance. Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.
  • Tested programs and databases to identify issues and make necessary modifications
  • Created and implemented database designs and data models
Application Analyst, 01/2013 to 01/2014

Developed and maintained applications for $2.23 billion dollar Children\'s Health Insurance Program Company. Provided logical and physical application designs and upgrades for client\'s management software.

  • Participated and led morning conference calls Ensured all Agents and Focal points were up and running at all time to help optimize performance and availability of enterprise applications
  • Utilized "My Precise" for comprehensive knowledge on best practice solutions
  • Participated in product upgrades with new feature enhancements
  • Implemented multiple Hot Fixes and Patches provided by vendor across Production Environments
  • Provided 24 x 7 supports for all critical related issues
  • Documented and tracked defects and resolutions of application
  • Interpreted and maintained simple conceptual, logical, and physical models of diagrams and charts
  • Deliberated and assisted in identifying alternative solutions and business issues, and configuration of solutions
  • Supported daily operations and system maintenance procedures, including system performance and reliability testing
  • Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests
  • Assisted in identifying gaps between business requirements and application capabilities and recommend action steps
Desktop Support Technician Intern, 05/2010 to 12/2013

Provided computer support internally/externally to company employees and customers. Developed troubleshooting skills to detect and solve 100% technical problems, installed and updated required hardware, and software and recommending computer products or equipment to improve company productivity.

  • Assisted staff with installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
  • Image and refresh desktop machines using Altiris for data backup and restoration
  • Built and maintained communications with local users to ensure all operational issues and requests are conveyed and addressed in timely fashion. Supported special projects, such as office computer equipment moves into branches and corporate sites across East Coast. Monitored diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
Master of Science: Information Systems\Homeland Security, Expected in 2021
University of Maryland University College - Maryland
Bachelor of Science: Management Information Systems, 2013
Virginia State University
  • Certified ScrumMaster
  • Certified Product Owner/Product Manager
  • SAfe Certified
  • Situational Leadership
Professional Affiliations

Free & Accepted Mason

Omega Psi Phi Fraternity, Inc.

Agile Champions (Anthem)

This resume is created in 7 minutes.
Career Overview
Invested Information Technology professional with experience in Cyber Security tactics and techniques.
  • Experienced in managing IT Operations in an enterprise environment
  • Documented and maintained several networks to broaden collaboration with colleagues
  • Initiated and expanded the enterprise network to reduce cost, improve network reliability and maximize speed. 

Education and Training
Master of Science: Intelligence Analysis 2016 University of Detroit Mercy Detroit, MI Intelligence Analysis
Bachelor of Science: Computer Information Systems 2016 University of Detroit Mercy Detroit, MI
Computer Information Systems 
Summary of Skills
Platforms: Windows 7/8/8.1/10, Windows Server 2012 R2, Linux (Kali, Mint, Ubuntu), Mac OS, Android, iOS & Rasberry Pi
Networking: Router configuration, VPN, TCP/IP, SQL, Citrix,  Routers & Switches, & Active Directory
Software: Symantec Endpoint Protection, Nessus, VMware, Virtual Box, UltraVNC, Microsoft Office Suite, Access, MS Project
Security: OSSEC, SNORT, Firewall Configurations, Deep Freeze Administration, Vulnerability Management, Nmap, Wireshark, Putty, Ettercap, FTK, Data Mining, BrightPlanet & GIS Mapping Software
Network Management: Increased network speed by 5x of the baseline and decreased network cost by 10% 
Strategic Planning: Communicated new work environment, security implementation and the impact of these changes to executive management.

Leadership: Served as team leader of the System Administration Unit and improved customer satisfaction by 25%

Project Management: Managed the IT infrastructure of a new facility and designed the specifications.

PCI Auditing and Remediation: Created an evidence collection method that cut the compliance maintenance gathering phase by 50%.

Work Experience
Security Analyst 09/2016 to Current Tech Lock Troy, MI
  • Monitor and configure clients system's using IDS(OSSEC) 
  • Completed a PCI DSS audit while refining the client's requirements
  • Remediated client anti-virus systems to match security policy
  • Diagnosed the ticket system and improved response times
  • Manage monitoring task through Linux (Ubuntu)
Cyber Security Intelligence Intern 07/2016 to 12/2016 Federal Bureau of Investigation Detroit, MI
  • Created an environment to sandbox malware and malicious code 
  • Tracked destination packets 
  • Performed multiple risk and threat assessments on intelligence
IT System Analyst & Project Management 04/2015 to 09/2016 DSM Engineering Plastic Birmingham, MI
  • Developed and implemented cost saving solutions that exceeded expectations and prioritized functionality
  • Created strategic action plans to match end user day to day functions
  • Implement and support global inventory requirements and control software packages
  • Prioritized the business goals of local and global management and facilitated unnecessary cost
  • Built computer solutions that positively impact the business unit
Junior System Administrator 10/2013 to 12/2015 University of Detroit Mercy Detroit, MI
  • Lead a small team of technicians to the completion of a HIPPA project
  • Learned to implement Citrix to improve efficiency and redundancy
  • Lead and engaged in several team projects such as initializing and decommissioning servers
This resume is created in 7 minutes.
Six+ years of computer systems security experience with mission critical systems while holding an active security clearance TOP SECRET/SCI.  Effective verbal and written communication skills in producing finished intelligence reports, preparing and presenting briefings, and participating in conferences and working groups within the Intelligence Community.  Knowledge of the intelligence community (IC) their missions, capabilities, and requirements to perform intelligence collection related activities.
Work History
Defensive Cyber Analyst, 11/2015 to 02/2017
United States Navy Reserve

     Applies extensive knowledge of intelligence, threat analysis, and forecasting methodologies to analyze intelligence information, assess developments, trends, and threat implications within critical geographical and functional areas.  Displays vision and forward thinking to fully exploit the capabilities of fusion cell processes for conducting intelligence and providing intelligence support to senior leadership.

  • Collects and coordinates information, organizing, analyzing and prioritizing intelligence by using Analyst tools such as Coliseum, ACAS, and Research and Auto Pivot Investigative Database (RAPID). 
  • Deliver daily intelligence briefs, and produce weekly threat reports together with Joint Cyber Command (JCC)
  • Make recommendations to senior management based off intelligence analysis to refine and enhance security controls for the command, decreasing vulnerabilities being exploited by cyber threat actors
  • Establish and maintain contact with DoD and national-level agencies as a recognized as a senior analyst in the field of defensive cyber operations and interacts with these contacts exchanging information and cooperating in matters of interest
  • Provide information systems administration support for intelligence/communications systems architectures to ensure mission demands are fully met and the architecture software/hardware infrastructure fully supports the Intelligence mission
  • Independently leads projects, interprets policies, procedures and regulations in conformance with mission objectives, integrates and coordinates the work of other as necessary, and resolves most conflicts that arise
System Administrator, 10/2014 to 10/2015
Joint Interagency Task Force West

  • Evaluate vulnerability scans utilizing network scanning tools and software to notify system administrators of applicable Information Assurance Vulnerability Alerts (IAVA)
  • Informational technical specialist monitoring, operating, analyzing, troubleshooting and restoring core services to components of the Defense Information Systems Network (DISN), organizing and maintaining data accountability for network equipment, servers, and commercial wireless devices accomplishing 100% accountability.
  • Directed the implementation and performance tuning of data/voice communications to include video teleconferences on secret and top secret networks
  • Applies DOD IT security policy and procedures. Performs risk assessments to determine the adequacy of system security utilizing the DOD Host Based Security System (HBSS) security tool to ensure the command remains Federal Information Security Management Act (FISMA) compliant
  • Provide end user support with reconfiguration of Windows 10 client workstations, software security updates, imaging of hard drives, replacing hardware components, and deploy standard desktop configuration on laptop and desktop computers in accordance with DoD standards
  • Represent the organization in activities to establish standards concerning network, IA requirements, protocols, system documentation, and program testing to be used throughout the DoD and completed courseware that meets the Committee on National Security Systems (CNSS) training standard for an Information Systems Security Professional NSTISSI No.4011
  • Resolved system failures, reported network connectivity and computer operation problems at all levels and initiates remedial action to obtain operation across all platforms including e-mail, file transfer, multimedia and teleconferencing

System Administrator, 04/2013 to 09/2014
Defense Information Systems Agency - Pacific

  • Reduced system vulnerabilities by performing system and asset hardening with DISA approved security tools, installing new software, patches, and updates for multiple operating systems Applies DOD IT security policy and procedures.
  • Attends directorate IT rep meetings to obtain IT requirements from other directorates and recommend improvements and/or provide solutions that meet their directorate IT needs while still maintaining security of the network
  • Use independent judgment with users and remote operating centers OCONUS in routine and monitoring situations on the Internet, Intranet, servers, computer/data security and network infrastructures via Dameware and prepares technical correspondence and reports to properly disseminate technical matters to appropriate officials
  • Create and manage user accounts utilizing Active Directory, Active Identity, and Active Client tools on unclassified, classified and top secret networks and manage McAfee anti-virus software, Microsoft Operating System security patches, digital signature files to assure maximum security of personal identifiable information (PII) data
  • Develop Standard Operating Procedures (SOPS) regarding systems processes, operational changes, and technical equipment refresh increasing efficiency and effectiveness 100%
  • Analyze tickets to display trends in categories of problems reported by customers, which is then used to ensure the help desk staff is properly trained to solve the more common issues in a timely manner utilizing a knowledge base and provide training to customers to help them avoid those issues in the future.
  • Responsible for tracking and ensuring completion of all command help desk tickets which average over 200 per month, while providing exceptional customer service and support.
NOC controller, 02/2012 to 09/2016
Lockheed Martin
Data Communications Engineer I, 10/2011 to 01/2012

      Provide technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing maintaining LAN/WAN or large communications networks.  Supervise complex operations that involve two or more additional functions such as, but not limited to, network operations, systems security, systems software support, and production support activities.  Troubleshoot network systems when necessary and makes improvements to the network. Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces media pathways meet industry standards

  • Manage and monitor unclassified and classified network elements alarms on LAN/WAN systems using tools such as Netcool, Information Network Management Systems, Cisco Prime Optical, Cisco Transport Manager, SILVX, Network Change and Configuration Management and coordinate with management and implementation entities to ensure optimum dissemination of information and network efficiency
  • Successfully perform fault isolation and diagnostic/assessment functions including the execution of corrective actions for routers, switches, and firewalls utilizing knowledge of OSPF, BGP, EIGRP, and ATM
  • Manage network encryptors such as KG-7, KG-157, and KG-250 and their effective expiration dates of cryptographic keys and configure/de-configure VoIP/VoSIP services for Navy mission-deployed units to have the ability to pass traffic on classified networks
  • Complete power point documentation of routing and traffic flow analysis using Eheath and create, update, and resolve outages using Remedy ticketing system to ensure information regarding critical systems is communicated to Security Watch Officer
  • Technical specialist responsible for monitoring, operating and managing equipment which include data/voice communications equipment, multiplexers, data terminal equipment, transmission media, Taclanes, WCF, GCN, Satellite Communications (SATCOM), ATM, Promina, Cisco Multi-Service Provisioning Platform (MSPP), Sycamore Networks Optical, Cisco/juniper routers and other emerging technologies to achieve accurate troubleshooting and restoring service to DISN or DRSN networks
  • Accountable for the security of systems and software including McAfee Sidewinder firewalls, RSA SecureID servers and token hardware (authentication hardware/software)
  • Provide support and guidance for network service to insure services are in conformance to Information Assurance requirement and regulatory policies
  • Assist the local area network (LAN) Contingency of Operations Plan (COOP) in ensuring Primary Mission Essential PMEF's) continue to be performed during emergencies
  • Train, coach, and mentor junior team members regarding the strategic planning aligned to the requirement for success of mission

Bachelor of Science: Dental Hygiene, 5/2002
University of Hawai'i at Manoa -
Dental Hygiene
Masters: Cyber Security Studies, 1/2017
American Military University -
Cyber Security Studies
  • Certified Expert Independent Assessor
  • CCNP Routing & Switching
  • Certified Ethical Hacker
  • ITIL Foundation
  • CompTia Security+
  • CompTia A+
  • Microsoft Certified Professional (MCP)
This resume is created in 7 minutes.
Professional Summary
Systems Administrator with over 5 years of providing technical solutions through high-quality service and support. Seeking position in a challenging and rewarding tech environment where I can expand upon my existing skill base while contributing to a lively IT team.
  • Microsoft Certified Professional (MCP)
  • Microsoft Solutions Associate (MCSA)
  • CompTIA Security+


  • Microsoft Technologies Expert
  • Firewalls Configuration
  • Productivity Improvement
  • Security Solutions
  • Training & Mentoring
  • Ability to solve problems quickly


  • Kaseya
  • Active Directory
  • Citrix
  • VMWare
  • Hyper-V
  • Windows and Linux OS, etc.
Work History
03/2015 to 03/2017
Snr. Microsoft System Administrator MCKesson Dallas, TX / Remote
    • Manage Active Directory, Group Polices and Logon Scripts.
    • Install, configure, maintain, and upgrade Microsoft Windows server operating systems and applications.
    • Establish and document standards and procedures.
    • Follow maintenance protocols to ensure systems are secure and ready for users.
    • Maintain and troubleshoot devices and systems, hardware, and software.
    • Document system performance, bugs, debugging, and program requirements.
    • Providing tier support and network disaster recovery expertise.
    • Test and document system behavior, performance, and security.
    • Plan, design, and troubleshoot local and wide area network infrastructure, including routers, firewalls, switches, gateways, DNS servers, DHCP servers, clustering solutions, and related hardware, software, and services.
    • Build / Manage multiple VMs and Windows Server 2012 and 2016.
    • Installation / Configuration, Managing Server Roles, Managing Server Shares.
    • Windows 10: Installation / Configuration, Joining Workstation to Domain.
    • Building Windows Domains / Domain Controllers, Active Directory Users & Computers.
    • Creating & Managing User / Computer Accounts, Managing Account Memberships.
    • Resetting Passwords, Managing AD OU Structure.
    • Creating / Managing GPOs, Deploy Software / Files VIA GPO.
    • Implemented and administered advanced Microsoft technologies.
    • Collaborated with other offices and territories to plan and implement new technology.
02/2012 to 02/2015
Systems Administrator - Windows Zino IT Solutions Remote
  •  Installation / Configuration, Managing Server Roles, Managing Server Shares.
  • Windows 10: Installation / Configuration, Joining Workstation to Domain.
  • Building Windows Domains / Domain Controllers, Active Directory Users & Computers.
  • Creating & Managing User / Computer Accounts, Managing Account Memberships.
  • Resetting Passwords, Managing AD OU Structure.Creating / Managing GPOs,
  • Deploy Software / Files VIA GPO.
  • Implemented and administered advanced Microsoft technologies.
  • Collaborated with other offices and territories to plan and implement new technology.
  • Deployed, administered and supported Windows servers in a fast-paced, demanding business environment.
  • Maintain system backups utilizing Net Backup, and regularly conduct testing of restored data.
  • Trained users in the proper use of hardware or software.
  • Escalated unresolved issues to appropriate level.
  • Technical Support
Associate of Applied Science: Computer Science
DS Polythechnic - Ozoro, Delta, Nigeria
Bachelor of Science: Information Technology - Security
Western Governor University - Remote / Online
References will be Provision when required.
Additional Information
This resume is created in 7 minutes.
Professional Summary
A capable System Engineer contributing experience, technical support, and user training abilities in a number of roles. An excellent go-to troubleshooter who can lead, work independently, or work in a group setting. Also, an exceptional problem solver with a reputation for dependability, completing projects promptly and developing client and vendor relationships.
  • Windows Administration (Windows 2003, 2008r2 & 2012r2,7,8,10, Active Directory, GPO, DNS, DHCP, SCCM, SCVMM, Microsoft Cluster).
  • Experience with Linux (RedHat, Ubuntu, CentOS).
  • Experience with training junior members and staff.
  • Advanced software and hardware troubleshooting.
  • Faxing administrator for hardware and software.
  • Storage and backup administration (NetApp, EMC).
  • Project Management.
  • Data replication, security, storage protocols, network protocols, and connectivity. Scripting knowledge.
  • Manage UCS infrastructure. Virtualization (VMware, Citrix, Hyper-V).
  • Hardware (UCS blade servers, Dell, HP, Wyse, Avaya, Lenovo, Avamar and Data Domain).
  • Manage patching for all servers and application.
  • Manage security camera server and backups at three sites.
  • Experience in researching, summarizing and presenting findings to management.
Work History
System Engineer II, 08/2015 to Current
SafeAuto Corporate Office Columbus, OH
  • Day to day administration of VMware, Microsoft Windows Servers, Linux Servers, Hyper-V, XenServer; supporting over 600 servers and 800 users. Build ESXi hosts, update hardware and troubleshoot problems in VSphere 6.0.
  • UCS domain implementation at two sites. Configure UCS Central cluster and manage a five domain UCS infrastructure. Manage backups, profiles, network configuration and global firmware updates. Monitor health and troubleshoot network issues.
  • Storage and backup administration using NetApp, Avamar and Data Domain. Lead on the Backup Archive Recovery project. Manage storage and backup for all servers, call recordings and CIFS. Troubleshoot storage related issues.
  • Work with teams to resolve and or assist in solving non-routine or complex software and hardware problem. Ensure all platforms conform to security, performance, and standards as required by the business.
  • Configure connection to AWS. Design and implement connection to S3 endpoint for data retention. Work with Cologix partner to implement Direct Connect at second site. Spanning Backup for Office 365. Cloud to cloud backup of all 930 Office 365 accounts.
  • Planet Press second site cluster migration. Plan and deploy old environment to new. Work with teams on the DB2 project and build appropriate VMs and facilitate storage.
  • Train team members and create documentation.
Systems Engineer, 07/2013 to 08/2015
SafeAuto Corporate Office Columbus, OH
  • Deployed and tested new server builds. P2V servers and retire HP and Dell hardware. 
  • Upgraded 2003 environment to Server 2008 R2. Created new VMs while following best practice.
  • Audited and conducted configuration changes as required by the business.
  • Assisted infrastructure teams with ongoing projects.
  • Site to site fax hardware and server migration. Manage all user configuration and monitored DB health. Configured changes as required by the PrintTool Document team. Resolved faxing related issues.
  • Server lifecycle for UCS, HP and Dell hardware. Work with vendor to ensure proper licensing was in place for hardware and support.
  • Assist with the Citrix rollout for over 600 users. Migrate users to XenDesktop 7 environment. Worked with remote users to ensure application and session uptime.
  • Build 2012r2 SCVMM with a four node Hyper-V cluster. Configured storage, managed NetApp backups, migrated VMs and Monitored health.
  • Root cause analysis for problem systems. Including but not limited to SQL, DB2, ESXI, UCS, Server and Netapp.
  • Upgraded and configured security camera and servers at three sites. Managed permissions for helpdesk, security, maintenance, and owners. Managed local backups.
  • Worked with Active Directory in a multi-domain single forest environment to administer accounts.Troubleshoot DNS, DHCP, and GPO related issues. Administered DFS and resolved permission and replication problems.
System Administrator, 03/2012 to 07/2013
SafeAuto Corporate Office Columbus, OH
  • Primary support for offshore user and Citrix VDI. Resolved VDI issues including network and storage.
  • Primary support for patching of all servers and applications using Tivoli Endpoint, WSUS, and SolarWinds Patch Manager. Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Surveyed network for anomalies using SolarWinds management tools.
  • Excellent problem solving skills. Root cause analysis for problem systems including but not limited to Microsoft Cluster, Exchange 2010, Citrix, Domain Controller and DFS.
  • Level 2 and 3 support for production work orders.
  • Provided documentation and troubleshooting of processes for staff.
Desktop Support Technician, 04/2011 to 03/2012
SafeAuto Corporate Office Columbus, OH
  • Level 2 lead support for all Laptop, and Workstation related issues. Build and manage images for Laptops and Workstations.
  • Personal support for CEO, President, and Officers of the company. Manage sensitive data, and data recovery.
  • WSUS, Track-IT, RSA Token and Blackberry administration. Patch management for all desktop and laptops. Ensured systems met security compliance.
  • Trained new employees with efficient diagnostic and repair procedures. Created documentation for daily activities for the service desk.
  • Managed the Panasonic Toughbook rollout for 80 users. Lead support for remote users.
  • Assisted Server, Network, Developer, Security and Application support teams with software rollout, meeting compliance and other assigned tasks.
  • Experience with MacBooks, Dell, WYSE, Lenovo, printer configuration, troubleshooting network ports, Wireless routers, and Avaya phones. Managed hardware purchases for the Help Desk.
Help Desk Support, 08/2009 to 04/2011
SafeAuto Insurance Columbus OH, 43219
  • Network monitoring and troubleshooting of endpoints. Manage user accounts and escalate work orders to appropriate teams.
  • Worked with vendors for media, and printer support. Managed vendor maintenance schedules and ensure all work was complete.
  • Conducted PC audits while following set guidelines. Image deployment for desktops and laptops. Troubleshoot and resolve issues with Operating Systems, virus, application, and hardware in a timely manner.
  • Technical support for user and business partners.
Bachelor of Science: Network and Communication Management, DeVry University - Columbus, OH
  • Graduated with Honors


  • Citrix (CNS-207)
  • NetApp (D8CADM)
  • EMC (Avamar, Data Domain)