Systems Manager resume examples

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Skillful Systems Manager resume

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Kelly Minton
Career Overview
Experienced Computer Systems Analyst with diverse industry experience in corporate, Healthcare, insurance and government. Professional expertise includes systems applications, disaster recovery planning and information protection analysis. Versed in multiple software systems including Epic (certified-Health Information Management and Identity), AllScripts, Meditech, OnBase and Cerner systems. 
Work Experience
Kaiser Permanenete Greenwood Village, CO Systems Administrator | Application Services Group (ASG) 06/2017 to Current

• End user support included troubleshooting, root cause analysis and permanent resolution of system issues that included collecting, consolidating and analysis of service metrics to facilitate decision making related to service improvements.
• Supported infrastructure Change management in an enterprise organization that resulted in stronger compliance of HIPAA and SOX requirements within ITIL change and release management practice and application delivery processes
• Provide tier 2 support of Document Management System for technical and data issues related to web-based application that resulted in identification of critical application failures
• Provided end user support including troubleshooting, root cause analysis and permanent resolution of system issues that resulted in a reduction of service tickets
• Oversaw various implementation and re-engineering projects from conceptualization to completion
Kaiser Permanente Senior Business System Analyst - Consultant 09/2016 to 06/2017
  • Liaison between the business partners and IT Team
  • Provisioning for business partner accounts across multiple servers
  • Active Directory access administration
  • SharePoint System Administrator- CSC Production Support Team
  • Maintained real-time Root Cause Analysis and Change Management process improvements
  • Developed, implemented and monitor post-process improvements
  • Monitored production batch and ad hoc jobs ensuring proper function
  • Resolved technical and functional issues and developed recommendations and action plans
Oxford Global Resources Epic HIM/Identity Application Analyst - Consultant 01/2016 to 05/2016
  • Design, build, test, validation of Epic HIM modules
  • Identity/Security
  • Support Care Connect (Epic) applications
  • Stabilize and optimize
  • Troubleshoot, diagnose and correct system errors
  • Documentation
Catholic Health Initiatives Epic Certified HIM Application Analyst 10/2014 to 12/2015
  • Epic Implementation HIM Build Analyst 
  • Build, test, and validate Epic software for multiple applications or modules
  • Verify all systems are fully tested before implementation into production
  • Troubleshoot systems and application problems in the test and production environments 
  • Configure Epic for OnBase HIM
  • Release of Information - Workstation Profile and Print Groups
  • Deficiency Tracking - Signature Deficiency Settings
  • Configure Document Types (Document Crosswalk and Indexing Testing)
  • Scanned Image Configuration - Optimization
  • Standardization of documentation and the integration of applicable standards and practices
Recondo Technology Consultant (Revenue Cycle) 01/2013 to 06/2013
  • Managed large scale multi-facility implementations of revenue cycle software in hospitals and clinics nationwide
  • Project Manager for project scheduling, timescales and costs
  • Mapping of charge masters, payer contracts, HIS integration documents, HL7 feeds
  • Implementation and Activation
New West Physicians Consultant (EHR Application Analyst Information Systems- AllScripts) 03/2012 to 07/2012
  • Application Analyst, EHR Allscript
  • System Administrator (Allscripts Patient Portal)
  • Trainer
Catholic Health Initiatives Consultant (Application Analyst Cerner / Identity Management) 05/2011 to 03/2012
  • Cerner/Application Analyst
  • Break/fix, optimization Cerner liaison
  • Identity Management Security
Select Specialty Hospital Health Information and Credentialing Manager 06/2008 to 08/2009
  • Provided strategic direction on prioritization, integration and resource application.
  • Assured compliance with federal, local, state, regional and CMS requirements.
  • Documented business requirements, functional specifications and training procedures systems and PPS/DRG coding.
  • Managed credentialing staff while promoting corporate-wide adherence to all by-laws, industry trends and regulations as well as enhancing current internal policies and procedures.
Education and Training
Health Information Management Regis University, Denver, CO
Medical Assistant Pima Medical Institute
Medical Billing, Coding and Transcription Parks College
Certifications

Certification/Proficiency 

  • Deficiency Tracking
  • Hospital Coding 
  • Release of Information 
  • Identity 

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Job-winning Systems Manager resume

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Balaji P RAJAGOPALAN
Accomplishments
  • 8+ years of experience in the Automotive(2+) and Telecom(6+) industries.
  • Worked on Telematics and wireless cluster validation .
  • Lead the team and managed multiple projects involving various architectures and prepared detailed reports.
  • Worked on Vehicle task manager suite for verifying and validating the interaction of ECUs with the modem and VIM/CCM.
  • Good understanding of CAN protocols used in Vehicle for validation.
  • Worked on LTE, UMTS, VoLTE and IMS technologies.
  • Possess good understanding of different data Protocols such as TCP, IP, UDP and IPV6 etc.
  • Possess hands on experience in Test case generation & execution with network simulators like Rohde and Schwarz CMW500, CMU200, Spirent, Agilent 8960, Anite under diverse operational scenarios.
  • Possess hands on experience in Log Analysis on tools such as QXDM, QPST, Wireshark,System trace tool (STT), Automation Test tool(ATT), Issue Debugging and root cause analysis.
  • Possess knowledge on wireless networks and physical channel layers.
  • Experience in performing LTE Protocol testing, IRAT testing,System Testing, SMSC/MMSC testing, Wifi/Bluetooth testing, Integration testing, Rigorous Testing (expert testing) and Regression testing to discover maximum bugs.
  • Engineering test case execution for regression & non-regression cycles and preparing reports.
  • Hands on experience on client proprietary automation tools and run automation activities using Python/Java scripting.
  • Possess good understanding of Physical channels and layers in LTE.
  • Possess good understanding of Networking concepts.
Professional Summary

Experienced Validation engineer in both Automotive and telecom domains committed to maintaining cutting edge technical skills and up-to-date industry knowledge. Looking forward to utilize my technical and managerial skills enhancing the quality of product support and customer satisfaction.

Skills
  • Windows Series, LINUX, UNIX
  • Python, Java Scripting, VBA ,C
  • Tools: Vehicle Spy, QXDM, QCAT, STT, National Instruments, QPST, Netmon, QC, Wireshark, JIRA, Metrico Nomad, Datum,OPNET Modeler, MS-Office, TEMS, Filezilla, Iperf, Codebeamer
  • Excellent problem-solving abilities
  • TCP/IP, OSI, BGP, OSPF, MIPV6,LAN/WAN, XML, DNS, SIP, DIAMETER
  • LTE, VoLTE, IMS, WCDMA, GSM, UMTS,CDMA2000, 1xEVDO
  • RnS CMW500 ,CMU200, Agilent 8960, Spirent, Anite, Anritsu ME7873L, UPV
  • Excellent communication skills
Work History
LG Electronics Vehicle Unit Sr.Validation Engineer | Troy, MI | December 2017 - Current
  • Performed validation testing for telematics devices and infotainment system
  • Developed test scenarios to validate the system based on the functional and technical Specs
  • Identified the feature changes based on the ECPs from the customer and updated test case suites accordingly
  • Executed test cases on WiFi, APNs, RmNets, Call flows , ASLSS, RRAT, VTM, FP, PID/DTC/ADA/VIF/Serial data signal monitors
  • Analyzed CAN/ TCP/ Network and modem logs to determine if the product meets validation requirements
  • Configured different tasks using Vehicle task manager and validated the functionalities of ECUs involved in testing
  • Performed system level testing on PHEV and EV vehicles
  • Managed daily operations for validation engineers and organized weekly meetings to ensure completeness and on-time delivery of projects
  • Reviewed GM Specifications to ensure adequate coverage of customer requirements and verified every requirement is correctly mapped to test procedures in the test suite
  • Prepared test reports for different vehicle architectures (Global-A, Global-B/GEM) and on various model years
  • Managed and lead issue reporting and communicated software issues to the development team
  • Tracked the team issues raised in VLM and followed up until issue closure
  • Reviewed test cases on a weekly basis and provided suggestions to update the test cases as per latest standards followed in specs
  • Worked across telematics module supporting multiple carriers for next generation autonomous vehicles involving Supercruise features
Intel Mobile Communications Systems Verification Engineer | Hillsboro, OR | December 2014 - November 2017
  • Performed Carrier aggregation testing in LTE to measure throughput, UL/DL BLER, and configured the modulation parameters, TBSI/Code rate, Band, Channel info, Bandwidth and Resource blocks in CMW500
  • Worked on CMW LTE protocol testing and handover scenarios
  • Worked on objective Audio testing on IMS network and analyse PoLQA /MOS values using UPV audio analyser
  • Performed IMS and VoLTE testing on live networks(ATT/TMO) and simulators (R&S)
  • Verifed modem power level measurements during sleep and in active CS/PS calls in live network and also with Anritsu simulator
  • Performed audio quality testing for VoLTE, SRVCC using CMW, Spirent itest , VAMOS using 8960, fast dormancy testing with Anite SAS for both windows and Linux platforms
  • Tracked and updated results with Quality Centre
    From: L&T Techservices
Qualcomm Technologies Inc Modem Test Engineer | San Diego, CA | August 2013 - November 2014
  • Worked on L1 & L2 software modules to analyze and debug issues, suggest and implement changes as per the requirement from customers/carriers and adhering to TIA/IS standards.
  • Job role includes interacting with different tech teams and find root cause analysis of various modem software stability issues
  • Gained experience and knowledge on various Chipsets, on-chip debugging using Lauterbach Trace 32 ICD, debugging modem stability issues using Trace32 simulator and providing critical fixes for customers on various projects.
  • Conducted LTE data throughput testing on RnS CMW500 for Cat4 and Cat6 Performance to verify and validate throughput numbers on various chipsets.
  • Documented the testing procedures for provisioning devices using MCFG tool
  • Conducted carrier validation testing at Cetecom lab for certification blocking and gating issues.
    From: Collabera Inc
Samsung Telecommunications America Device Test Engineer | Columbia, MD | February 2012 - August 2013
  • Analyze, monitor and develop new Samsung Devices for KPI improvement
  • IRAT and CSFB Testing for Inter/Intra cell Handover and Cell reselection performance
  • Performed IMS/VoLTE testing , LTE/CDMA KPI and Protocol Regression testing and Network Interoperability tests
  • Data throughput performance testing using Metrico Datum tool
  • Audio voice quality testing on ATT network using Metrico NOMAD tool
  • Execute stationary test cases like Tethering, DUN and Mobile hotspot tests with testing tools like nNEXT, QXDM, QPST, ETS log analyser and X-cal
  • Perform various types ofactivities like: RTN Reset, HFA Activation, data feature test with OMA-DM(Activation/ PRL Update)
  • Created a detailed report of allthe issues seen using IBM Rational ClearQuest
Avion Systems Inc Field Test Engineer | Charlotte, NC | November 2011 - February 2012
  • Performed optimization drive tests and collected physical UE measurements (SC, RSCP and Ec/No) for all the cells in the Active set using TEMS Investigation wireless network optimization software package.
  • Performed Single Site Verification (SSV) and Single Site Shakedown (SSD) of 4G LTE sites for IFHO/IRAT scenarios.
Education
Master of Science Electrical Engineering New Jersey Institute of Technology Newark, New Jersey | 2011 Telecommunications and Networking
Bachelor of Science Electrical and Electronics Hindustan College of Engineering Chennai, India, 2009
Additional Information
Possess a Valid US green card

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Experienced Systems Manager resume

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MATTHEW GOLDEN
Summary

Wireless Engineer with demonstrated ability to manage and complete wireless projects in an efficient and detailed manner. Currently looking for an opportunity to showcase skill set while broadening the understanding and implementation of the wireless medium.

Technical Skills and Qualifications

Certifications - CWNP: CWNA, CWT ; Ekahau: ECSE Design ; Meraki: CMNA ; Aruba: ACMA

Skills - Ekahau Connect suite of tools and applications. Familiar with Python, JavaScript, HTML, CSS, Git, HTML. Experience with Windows, Mac OS, Adtran, ShoreTel, Ipitomy phone systems, Windows Server 2003/2008 R2/2012 R2, Active Directory, Microsoft Office, basic networking and cabling.

Education and Training
Web Development 2016 Bloc.io, San Francisco, CA ​​Intensive 6 month mentor led course that covered all aspects of web development
Bachelor of Science: Sports Medicine 2005 Samford University, Birmingham, AL, USA
Experience
Presidio Atlanta, Ga Wireless Engineer 04/2018 to Current
  • Experienced Surveyor in vast array of environments. (Industrial, Medical, Office Space)
  • Onsite lead wireless engineer responsible for planning, accuracy and completion of multiple large power plant surveys and projects
  • Essential role in implementing, developing and documenting internal processes vital to the success of large industrial projects
  • Trained and familiarized new engineers with surveying & wireless fundamentals applicable to current wireless team processes
  • Peer review and validation of wireless project reports
AMSI - Automotive Management Services Inc Cool Springs, TN Systems Technician 09/2016 to 04/2018
  • Member of four person team that managed all IT needs of 14 car dealerships and 4 body shops
  • Administrator for all user Email, Active Directory, Phone, MyKaarma and E-leads needs
  • Dealt with basic to intermediary networking issues
  • End-user training and consulting
  • First tier response for tickets submitted by customers via phone, web and in person
Enovate Medical Murfreesboro, TN Shipping Lead 06/2014 to 07/2015
  • Assist Shipping Operations Manager in day to day operations pertaining to both company shipments (inbound & outbound) and shipping team
  • Train new employees in all aspects of shipping department (Schedule TL, LTL, small package, shipment tracking, packaging, trouble shooting, inventory management system ) 
Town of Mountain Village Mountain Village, CO Gondola Lift Operator 12/2013 to 06/2014
  • Opening and closing of the Gondola & Chondola according to proper NTSB operational guidelines and safety procedures
  • Guide, direct and assist guests with proper loading procedures and techniques and address any lift/mountain related questions or concerns.
Legacy Medical Centers Franklin, TN Electronic Communication Coordinator 01/2012 to 01/2013
  • Managed all aspects of company email marketing campaign through Act-On email marketing software, Salesforce assistant administrator, Management of in-house CRM and ERS systems, Google email domain management, IT Support Desk for 30 Nationwide locations.
Amerex Brokers LLC Sugar Land, TX Broker Assistant 01/2008 to 01/2011
  • Provide customers with market clarity and price identification to bring about transparency that allows customers to take on well informed positions in a highly liquid and volatile trading environment Maintain awareness of natural gas prices at various locations and for various natural gas derivatives.
Interests

Travel, Golf, Tennis, Web Development, Camping, Craft Brewing, Gardening

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