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Summary

Senior Network Organization/Business Development Leader with extensive expertise in recruiting, developing and effectively leading diverse, high performance engaged teams, comprised of top internal and external talent. I am particularly effective in engineering/implementing large wireless network build-outs that are activated on time and within budget. My strengths include network cost and quality optimization along with best-in-class operational reliability and lowest network cost per subscriber in the country.

Accomplishments
  • Headed up Verizon's Upstate NY and New England Network Team successfully implementing: 4G LTE Network AWS LTE capacity expansion PCS LTE capacity expansion Network densification program including cells, small cells and DAS Deployed 3G data network and large network coverage expansion Sprint's initial employee in the Buffalo-Rochester Market: Established Engineering and Operations office Recruited Engineering and Operations team Successfully Designed, deployed, activated and operated Sprint's CDMA network in the Buffalo-Rochester Market.
Skills
  • Superior Leadership and Communication skills
  • Self-Motivated Independent Performer
  • Builds high levels of Organizational Trust and Organizational Engagement
  • Executes with Impeccable Integrity
  • Customer-Focused and Customer Empathetic
  • Accomplished Recruiting, Coaching and Development Focused Leader
  • Proven Successful Program Executive
  • Very Effective Presenting Crucial Concepts to Senior Level Leadership
Experience
08/2018 to Current
Senior System Performance Manager US Cellular Knoxville, TN
  • Lead US Cellular's Southeast Region Team am of eight (8) System Performance Engineers charged with analyzing and implementing system performance optimizations, providing continuous improvement in our network service quality and resulting in an improved Customer Experience Index
  • Provided Program Management resulting in successful implementation of US Cellular's next generation VoLTE service across multiple nationwide markets. Directed System Performance team and developed cell site cluster drive testing/analysis methodology and system acceptance criteria. Insured that market VoLTE readiness was based on accurately modeled/forecast and satisfactory customer experience prior to network ready declaration
  • Developed a systematic approach to collaborate with Sales to identify specific locations where the existing level of network service resulted in a challenge to Sales success. Designed and implemented an automation that helped Sales provide specific information required for development of an Engineering Action Plan. Nearly 200 specific Sales Challenge locations were inputted into the automation, allowing efficient network issue categorization, resolution or action plan development. The approach and automation provides for efficient monthly progress reporting to Sales and dashboard status readout
  • Designed a process to utilize automation to synthesizes Network KPI and customer trouble ticket information into a Customer Experience Index (CEI) and then correlate with the quarterly Customer Experience Survey results. This process allows for the identification/prioritization/resolution of service impacts most impacting Customer Experience
01/2016 to 07/2018
Executive Director, Consultant JMA WIRELESS Syracuse, NY
  • Developed personal business relationships between JMA Wireless Leadership Team and Verizon Wireless Field Network Directors and Executive Directors
  • Facilitated face to face meetings with Verizon Wireless Network Leadership teams in all markets and regions in the US
  • Particular focus on markets where JMA Antenna products were not preferred to competition
  • Established JMA antenna product trials in Verizon markets where there was little knowledge/experience with the current JMA Antenna Product Line
  • Provided a conduit for feedback from customer to JMA Product Development Team - Desired additional antenna patterns and functionality, Feedback on antenna PIM RET quality in the field, JMA order to delivery intervals
  • Functioned as continuing customer advocate with JMA Product Leadership Team to insure feedback was acted upon
11/2000 to 12/2015
Executive Director VERIZON WIRELESS, Network - Upstate NY and New England Rochester, NY
  • Lead team of 300+ Directors, Managers, Engineers and Technicians responsible for engineering, implementing, optimizing and operating Verizon's 1X voice and data network along with the initial deployment of our 3G and 4G LTE networks in Upstate, NY and New England Addressed 100% year-over-year 4G LTE data growth by accurately forecasting growth in advance and tripling cell and capacity solution activations ahead of customer demand.
  • Worked with real estate site acquisition vendors to secure needed resources and developed and negotiated a fixed-fee pricing structure with incentives for acquiring the right sites in the least amount of time.
  • Consistently win third party competitive network voice and data performance tests in all markets in region by carefully analyzing third party results and strategically implementing capital investment to improve network performance over competition.
  • Developed network quality testing "get well" plan for Albany market needed to consistently win third party testing.
  • Built the needed support and advocacy for the investment with the Regional Sales President.
  • Secured the required capital and implemented the plan resulting in consistent market wins over the competition for the last 7 years.
  • Implemented methodology and procedures resulting in consistent hitting of monthly capital spending targets while also decreasing percent of capital in inventory Network point of contact support to Regional Sales President and Senior Leadership team strengthening our best-in- industry market share position by providing key technical customer sales support Developed and negotiated cost structure with outside legal consul decreasing legal costs by 20.
08/1995 to 11/2000
Director of Network Engineering and Operations SPRINT Rochester, NY
  • Sprint's initial employee in the Buffalo-Rochester MTA.
  • Recruited experienced team of employees and outside talent to design and implement Sprint's PCS network in this market.
  • Located and established Sprint's Network Engineering office Located and established Sprint's Mobile Switching Center for the market Intensive hands-on involvement with the RF Design and zoning testimony aspects of the project.
  • Activated the network on schedule in the exceedingly short time frame of 18 months and did so under budget.
  • Network engineering and operations support to market Sales President and team along with direct potential customer sales support.
09/1986 to 08/1995
Cellular Engineering Manager FRONTIER CELLULAR Rochester, NY
  • Lead the engineering function growing the network from a few cell sites in the Rochester market to a network of several hundred cells covering the Buffalo, Rochester, Syracuse, Utica, RSA1, RSA2, RSA3 and RSA 4 markets.
  • Performed as lead RF Engineer, successfully designing, identifying and zoning new cell site locations.
08/1980 to 04/1986
Principal RF Systems Engineer HARRIS CORP - RF COMMUNICATIONS DIV Rochester, NY
  • Responsible for designing and developing bids for RF systems Project manager for awarded contracts.
  • Traveled internationally to support awarded system implementation contracts.
Education and Training
1980
BACHELOR OF SCIENCE: ELECTRICAL AND COMPUTER ENGINEERING Oregon State University Corvallis, OR
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Education
Rollins College Winter Park, FL Bachelor of Arts: Computer Science

Summa Cum Laude, President's List, National Honor Society, GPA: 4.0 in major, GPA: 3.97 cumulative

Seminole State College Lake Mary, FL Cisco Certified Network Associate CCNA Technical Certificate
Clearance

Inscope TS/SCI clearance

Tier 1 Eligible and SAP Accessed

Work History
Northrop Grumman Corporation. Orlando, FL Software Engineering Manager | 03/2018 - Current
  • Split Role: 20% Functional management and leadership of both Interns and Technical grades 1 - 5, 80% Technical role.
  • Provided regular feedback, and performance management including mid and year end performance reviews.
  • Served as a mentor, and career development coach for multiple staff members.
  • Managed staff workload forecasting and coverage.
  • Conducted hiring for multiple technical roles and interns.
  • Officially trained on Northrop Grumman's Targeted Selection process and People leadership methodologies.
  • Provided day to day technical guidance and Cross Domain Solution (CDS) subject matter expertise to the Distributed Mission Operation Network (DMON) in support of the DCDS system.
  • Senior Technical Leader for DCDS updates and accreditation.
Northrop Grumman Corporation. Orlando, FL Cyber Architect | 05/2017 - 03/2018
  • Conducted source code security reviews using Fortify SCA and SonarQube
  • Interviewed and hired multiple positions on the development team


  • Performed requirements analysis of NSA Cross Domain Solution guidance
  • Participated as a Software Coach in Northrop Grumman's Federated Coaching Network
  • Implemented multiple plays from Northrop Grumman's Software Development play book within the development environment
  • Performed Scrum Master duties including code reviews, sprint planning and standup meetings
  • Provided CDS subject matter and secure software architecture expertise to CDS development teams from multiple sectors
  • Provided technical expertise in support of multiple proposal efforts both domestic and international
  • Encouraged team members to pursue crucial industry certifications.
Northrop Grumman Corporation. Orlando, FL Cyber Systems Engineer | 05/2015 - 05/2017
  • Tailored and implemented NIST SP 800-53 security controls to support government assessments and RMF deployment authorizations
  • Performed vulnerability management and compliance assessments of Windows and RHEL using Navy SPAWAR SCC tool, OVAL, IAVM and SCAP content
  • Conducted security assessments of web applications using Kali Linux, Metasploit and Burpsuite
  • Developed and conducted security assessment procedures for Cross Domain Solution formal assessments
  • Configured systems to comply with DISA STIGs, CIS Benchmark and industry best practices
  • Designed and implemented security tools for multi-system and network integrity validation against a CM controlled baseline
  • Conducted security assessments to verify compliance with Windows and RHEL security best practices
  • Performed offensive security assessments using vulnerability proof of concept code
  • Lead and supported multiple Cross Domain Solution demonstrations to customers and Northrop Grumman leadership
  • Provided leadership and mentoring of junior team members and interns
WKMG TV - Washington Post Company. Orlando, FL Broadcast IT Specialist | 01/2010 - 05/2015
  • Developed C socket application to automate hardware monitoring of 300+ servers through SNMPv3
  • Developed a Java application to allow entry level technicians to monitor and configure Cisco IOS and NXOS hardware over SSHv2
  • Developed a multithreaded Java web scraping application to parse XML election data from local counties and HTML stock ticker data into a database
  • Developed a secure web portal using PHP, HTML5 and CSS3 to automate receiving commercial content into video playout systems
  • Developed a help ticketing system using ASP.net, C# and MSSQL to streamline support desk work flows
  • Performed web application hardening following OWASP guidance
  • Conducted offensive penetration testing using Burp Suite Pro and BackTrack 5
  • Lead complete network redesign for 2000+ devices using Cisco Catalyst and Nexus series switches, routers and fabric extenders
  • Implemented continuous vulnerability monitoring and mitigation project using QualysGuard and Nessus
  • Performed Windows system hardening using Microsoft Best Practices Analyzer and EMET
  • Mentoredjunior team members and lead training of new technicians.
Associated Christian Broadcasting. Altamonte Springs, FL IT Consultant | 06/2001 - 02/2010
  • Developed and maintained C++ front end and middle-ware to integrate call center with multiple back end databases
  • Developed automation software to monitor and control on air feeds for TV transmitters
  • Designed and implemented boundary protection for multiple broadcast sites across the state
  • Performed offensive network security assessments using Metasploit, Nmap and Wireshark
  • Designed and maintained IT infrastructure
  • Experience running IT help desk and providing on call and remote support
  • Wrote scripts to streamline administrative tasks
  • Provided computer networking support and troubleshooting
  • Developed disaster recovery plans
  • Performed software and hardware procurement
  • Conducted patching and analysis of critical business systems
  • Proficient at prioritizing projects to meet critical business security needs with limited financial resources.
Awards
  • PRP award for Excellence in Engineering Performance
  • Director level Gold bravo award for obtaining emergency coverage within 24 hours for over 20 at risk staff members.
Certifications
  • Comptia Security+ CE
  • ISC2 Certified Information Systems Security Professional (CISSP)
  • Offensive Security Certified Professional (OSCP)
Skills
  • Networking protocols and analysis
  • SILENTWIRE framework
  • NIST 800-53/Risk Management Framework (RMF)/Joint SAP Implementation Guide (JSIG)
  • STIG implementation and verification
  • Security hardening using DoD and Industry security best practices
  • Boundary Protection (IDS/IPS)
  • Operating Systems (Windows, Red Hat Enterprise Linux)
  • Cisco IOS and NXOS
  • Java software development
  • Secure Coding Best Practices
  • Parsing
  • Python and Bash script tool development
  • Penetration Testing and Offensive Security


  • Security Assessments and Ethical Hacking
  • Automated security assessment tools (custom developed, GOTS)
  • Intelligence Community
  • Network devices
  • SEIM
  • DoD best practices
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Professional Profile

Well-rounded, result oriented professional with 24 years' experience in both technical and business operations.  Effective in developing, implementing and managing systems and processes in efficient and cost sensitive manner across the organization.   

Skill Highlights
  • Operations Management
  • Project Management
  • Product Management
  • Remote Monitoring SW & (IoT) Sensors
  • Data Analytics & Analysis
  • ERP / MRP Implementations
  • Supply Chain Management
  • Software Test Engineering
  • Professional Services
  • ERP / CRM: Dynamics, FourthShift (Infor), MAX (Micro Manufacturing Systems), Remedy, Salesforce.com, SAP
  • Tools: Crystal Reports, DOCSIS/HMS, GoTo Assist/Meeting, Java, Linux,  Microsoft Office Suite, Oracle, Power BI, SharePoint, SilkTest, SQL Server, Sun Solaris, SNMP, UNIX, Visual Test, VMWare, WebEx, Windows, WireShark
  • Processes: NPD / PDLC / SDLC Processes, Agile, Waterfall, ISO
Core Accomplishments

Operations Management:

  • Stood up Evoqua's Digital Command Center for provisioning IoT connected devices on companies flagship software application by implementing standards and developing communication channels with Service Branches and Customer Service. 
  • Initiated manufacturing In-sourcing project resulting in a 25% increase in product line gross margins.
  • Directed a 3-member team undertaking an outsourcing initiative and generated $500k in cost savings/avoidance the first 6 months of the program.

Technical Operations:

  • Developed and implemented CRM policies and procedures leading to reduced Average Call Resolution time from 60 minutes to under 15 minutes and reduced the Open Issue counts by over 70%.
  • Designed automated test strategies for GUI Regression and Functional Test scenarios and Oracle database verification.  The automated tests reduced Smoke Testing from 2 days to less than 4 hours and reduced Regression testing from 5 days to less than a day. 

Project Management:

  • Orchestrated Link2Site data migration of 750+ sites from a propriety based to an Azure based platform in a time sensitive manner minimizing downtime for application users.
  • Spearheaded redesign and testing of SAP Product Hierarchy and Profit Center definitions resulting in improved revenue and inventory reporting from C-Suite as well as improved time efficiency in data gathering.
  • Project Manager Lead on ERP package selection for $50MM company. Recommended TIER I package and developed the 12-month implementation roadmap presented to company President within 6 month deadline.  The selection process included, in part, requirements gathering for Manufacturing, Purchasing, Sales, Customer Service, Financial and Engineering disciplines.  
Professional Experience
Evoqua Water Technologies 11/2017 to Current Senior Manager, Digital Command Center Pittsburgh, PA
  • Stood up Digital Command Center for provisioning IoT connected devices on companies flagship web based software application by designing and implementing standards and communication channels with Service Branches and Customer Service.
  • Extrapolate key insights from large data sets (SAP, Link2Site, Dynamics) providing actionable data to Business Segment decision makers.
  • Create consumable visualizations(Power BI) at scalable levels providing valuable insights across organization.
  • Manage the Water One SD tech support line for finding root causes to issues, training customers and service managers to properly use IoT interface.
  • Lead customer-facing tours of the Digital Command Center, including live SW Demos and technical show and tell explanations of remote motoring equipment.
  • Collaborate with Light Industry Sales Management to manage the design and delivery of custom products (Water One Assurance +)  to the customer base.
Alpha Technologies, Inc 04/1993 to 02/2017
Product Manager, Optical Products 09/2014 to 02/2017 Pittsburgh, PA
  • Created and implemented successful strategies leading to the development of both hardware and software product solutions in the Telecommunications Market.
  • Managed $4MM product line and associated market P&L to develop and execute product marketing strategies, budgets, and sales plans for the Cable Broadband Status Monitoring business segments.
  • Directed 6 product launches over last 2 years covering Hardware, Software and Firmware products.  
  • Facilitated work sessions with R&D Engineers to leverage technical skills and drive consensus, allocate resources, and define product rollout timeframes meeting customer needs.
  • Authored detail-oriented Business Plan, MRD, and Product Positioning Documents used in NPD process.
  • Designed sales presentations and product demos to train sales force on product benefits and offerings.
  • Accountable for OEM relationships including overall customer satisfaction.
Director of Operations 09/2011 to 09/2014 Pittsburgh, PA
  • Directed cross functional team of 15 professionals including Business Operations, Technical Operations, HR, Legal and Professional Services.
  • Spearheaded manufacturing In-sourcing project, resulting in a 25% increase in product line gross margins.
  • Responsible for $2MM in inventory and defining ISO compatible procedures for cycle counts, security, shop floor kitting and shipping and receiving. 
  • Revamped underutilized ERP application introducing improved Financial reporting techniques, Shop Floor Control methodologies, Customer and Product integration with CRM resulting in enhanced Pipeline and Revenue Analysis.
  • Developed an automated business operations Crystal Report for book/bill, backlog, RMA KPIs, Professional Services KPIs and SW revenue data becoming a key component in weekly Senior Management reporting. 
  • Developed RMA tracking process resulting in reduction in MTTR from 60 days to less than 30 days and improved cost identification for true warranty cost reporting and analysis.   
  • Create SW/FW Test Plan strategies and test cycle schedule of FTE requirements and equipment resources. 
  • Created business stakeholder status reports (WTD, MTD, YTD) and conducted presentations and walk-through session for internal management and customers.

Manager, Cable Technical Services & System Test 11/2005 to 08/2011 Cheswick, PA
  • Promoted to manage the Customer service and System Test groups including Software and Firmware.
  • Consistently met performance objectives which included meeting test cycle deadlines, adherence to SDLC guidelines producing a software design maturity level acceptable to the customer base.
  • Developed and introduced an improved test process allowing for earlier test team engagement resulting in quicker bug identification, shorter overall test cycle times and quicker time to market for product. 
  • Developed and Implemented yearly Software optimization and system health inspection on customer premise through our Professional Services group enhancing customer satisfaction.
  • Design, Develop and Facilitate Automated test scripts with Rational Visual Test and Segue SilkTest to improve efficiency of regression testing, database impacts and tuning, and documenting of testing results.
  • Designed and performed on-site customer training and installation sessions for flagship software product. 
Systems Test Engineer, Lead 02/1999 to 10/2005 Bradenton, FL
  • Lead Test Engineer for System software application development in Client/Server and Web based environment.  Implemented software testing following project Test Plan and test procedures.  Reported test results in an objective and professional manner to development, management, marketing and documentation teams. 
  • Strengths lie in: strategic design, development and implementation of manual and automated test procedures/cases and plans with an understanding of the Software Development Life Cycle (SDLC) working in a Client/Server or Web Based environment.
  • Communication liaison between developers and product users determining best possible direction for product and customer needs. 
  • Project leader in SDLC from requirements gathering, to Beta test creations, to product ship and test cycle post mortem analysis. 
  • Created, Implemented and Performed backend automated testing with the Q-Engine(AdventNet) along with other shareware applications for a Java based/Oracle DB web based application.
  • Performed product demos to customers and remote customer software site installations using WebEx.
  • Project Team Lead which developed education programs for internal customers knowledge transfer of new feature and functionality for company flagship applications
Production Control Manager 04/1993 to 01/1999 Bradenton, FL
  • Analyze, schedule, direct, plan and budget the activities relating to Production Control, Logistics, Supply Chain Management, Outsourcing, Master Scheduling, Forecasting and MRP system implementation.
  • Responsibilities touched on all aspects of the company including Sales, Finance, Forecasting, Customer Service and Supply Chain Management.
  • Forecast, Schedule and facilitate production process for a company that grew from $500k revenue to $50MM revenue in 5 years.
  • Performed Excess Inventory Analysis that identified and recommended $700K inventory reduction.
Education
BBA: Accounting 1992 Siena College Loudonville, NY, USA Minor: Operations Management
Associate of Science: Computer Programming and Analysis 2002 Manatee Community College Bradenton, FL, USA
Certifications and Credentials
Pragmatic Marketing Certified – Level II (PMC-II) - Foundations & Focus (2016)
DC Power Systems Training Program (2015)
AdventNet WebNMS (2003)
UNIX II ACE Certification (June 2000)
Completed suite of 6 APICS Certification classes (1)

This resume is created in 7 minutes.
Summary


Systems Engineer\Solutions Architect  with excellent client and project management skills. Action-oriented with the ability to communicate effectively with technology, executive, and business audiences. Attentive and detail-oriented professional possessing extensive experience with planning, implementation,  integration, operations, and documentation of enterprise systems and connectivity.


Skills
  • Virtualization
  • Cloud Computing
  • Disaster Recovery
  • High Density Severs
  • Information Security
  • System Monitoring
  • Enterprise Storage
  • Data Center operations 
  • AWS  EC2\ECS \ EKS
  • Microsoft Azure
  • Firewalls
  • Active Directory
  • Exchange
  • System Center
Experience
08/2017 to Current
Solutions Architect Tanus Systems Houston, Texas


Hired specifically to address the needs of businesses affected by the severe weather event in Texas. I was required understand the issues and deploy solutions immediately. My extensive experience  with enterprise  systems was  extremely valuable.  


  • Served as technical lead interacting with customer personnel.
  • Provided solutions to restore business operations.
  • Implementation of  out of band links for remote access.
  • Migration of customer systems to public cloud environments.
  • Configuration of firewalls to support various customer applications.
  • Migration of customer servers\applications to AWS environments.
  • Deployment of help desk ticketing systems.
  • Implementation of replication strategies to support disaster recovery.
  • Remediation of Active Directory issues interfering with operations.
  • Completion of SQL and application server consolidations.


06/2009 to 06/2017
Lead Systems Engineer Triprima Cloud Houston, Texas

Recruited into this challenging position to build a multi tenant private cloud environment to deliver virtual data center services .

  • Built extensive private cloud with VMware  and Dell blade servers.
  • Implementation of Compellant  enterprise storage and Cisco fabrics.
  • Installation of backup solution with Veeam and ExaGrid appliances.
  • Configuration of Endian virtual firewalls.
  • Implementation of cross hypervisor\data center replication with Zerto. 
  • Creation of a Veeam disaster recovery site for external customers .
  • Automated customer provisioning processes.
  • Deployed patches, and upgrades to virtual environments.
  • Day to day management and issue resolution. 
  • Integration of Active Directory security into Vcenter.
  • Conducted client engagements for various enterprise projects. 
  • Developed a security appliance for healthcare offices.
  • Creation of  managed services platform to expand product offerings.
  • Designed and implemented solutions with various AWS services.   
  • Integration of VMware View into customer domains.
  • Daily support for customer issues.
  • Routinely engaged as Sales Engineer.
  • Built and oversaw a network infrastructure comprising Windows, Linux and virtual products.
07/2004 to 06/2009
Systems Engineer Kealmo Consulting Houston, Texas


Collaborated with customers, internal staff and other partners to lead, plan, implement and integrate system oriented projects. 


  • Implementation of a large scale PKI for a banking institution.
  • Schema extension to support Microsoft SSO and AS400 integration.
  • Integration of two factor authentication for public facing systems.
  • Integrated Microsoft SCCM  and SCOM  to support expansive network.
  • Upgrade of large scale environments to Microsoft Exchange 2007.
  • Performed domain upgrades to Microsoft Windows 2008.
  • Implementation of an HP EVA 6000 storage systems.
  • Implementation of Microsoft OCS.
  • Acted as Sales Engineer and Project Manager.



04/2003 to 06/2004
Systems Engineer Department of Homeland Security Houston, TX


Lead a complete deployment of a secure and redundant enterprise environment consisting of two data centers and sixteen remote sites. 


  • Performed integration into key federal networks and network services.
  • Required travel to secure federal facilities.
  • Implementation of all Active Directory services enterprise wide.
  • Integration of security services, firewalls and  IDS appliances.
  • Construction of Citrix MPS3 farm.
  • Implementation and integration of Exchange 2000.
  • Proof of concept of Windows 2003/Exchange 2003 infrastructure.
  • Responsible for the management of a data center location.



Certifications Held

MCSE, MCSA, MCP, CCNA, ITIL Foundations, Endian Certified Security Expert, VMware VCP