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Summary

Senior Network Organization/Business Development Leader with extensive expertise in recruiting, developing and effectively leading diverse, high performance engaged teams, comprised of top internal and external talent. I am particularly effective in engineering/implementing large wireless network build-outs that are activated on time and within budget. My strengths include network cost and quality optimization along with best-in-class operational reliability and lowest network cost per subscriber in the country.

Accomplishments
  • Headed up Verizon's Upstate NY and New England Network Team successfully implementing: 4G LTE Network AWS LTE capacity expansion PCS LTE capacity expansion Network densification program including cells, small cells and DAS Deployed 3G data network and large network coverage expansion Sprint's initial employee in the Buffalo-Rochester Market: Established Engineering and Operations office Recruited Engineering and Operations team Successfully Designed, deployed, activated and operated Sprint's CDMA network in the Buffalo-Rochester Market.
Skills
  • Superior Leadership and Communication skills
  • Self-Motivated Independent Performer
  • Builds high levels of Organizational Trust and Organizational Engagement
  • Executes with Impeccable Integrity
  • Customer-Focused and Customer Empathetic
  • Accomplished Recruiting, Coaching and Development Focused Leader
  • Proven Successful Program Executive
  • Very Effective Presenting Crucial Concepts to Senior Level Leadership
Experience
08/2018 to Current
Senior System Performance Manager US Cellular － Knoxville, TN
  • Lead US Cellular's Southeast Region Team am of eight (8) System Performance Engineers charged with analyzing and implementing system performance optimizations, providing continuous improvement in our network service quality and resulting in an improved Customer Experience Index
  • Provided Program Management resulting in successful implementation of US Cellular's next generation VoLTE service across multiple nationwide markets. Directed System Performance team and developed cell site cluster drive testing/analysis methodology and system acceptance criteria. Insured that market VoLTE readiness was based on accurately modeled/forecast and satisfactory customer experience prior to network ready declaration
  • Developed a systematic approach to collaborate with Sales to identify specific locations where the existing level of network service resulted in a challenge to Sales success. Designed and implemented an automation that helped Sales provide specific information required for development of an Engineering Action Plan. Nearly 200 specific Sales Challenge locations were inputted into the automation, allowing efficient network issue categorization, resolution or action plan development. The approach and automation provides for efficient monthly progress reporting to Sales and dashboard status readout
  • Designed a process to utilize automation to synthesizes Network KPI and customer trouble ticket information into a Customer Experience Index (CEI) and then correlate with the quarterly Customer Experience Survey results. This process allows for the identification/prioritization/resolution of service impacts most impacting Customer Experience
01/2016 to 07/2018
Executive Director, Consultant JMA WIRELESS － Syracuse, NY
  • Developed personal business relationships between JMA Wireless Leadership Team and Verizon Wireless Field Network Directors and Executive Directors
  • Facilitated face to face meetings with Verizon Wireless Network Leadership teams in all markets and regions in the US
  • Particular focus on markets where JMA Antenna products were not preferred to competition
  • Established JMA antenna product trials in Verizon markets where there was little knowledge/experience with the current JMA Antenna Product Line
  • Provided a conduit for feedback from customer to JMA Product Development Team - Desired additional antenna patterns and functionality, Feedback on antenna PIM RET quality in the field, JMA order to delivery intervals
  • Functioned as continuing customer advocate with JMA Product Leadership Team to insure feedback was acted upon
11/2000 to 12/2015
Executive Director VERIZON WIRELESS, Network - Upstate NY and New England － Rochester, NY
  • Lead team of 300+ Directors, Managers, Engineers and Technicians responsible for engineering, implementing, optimizing and operating Verizon's 1X voice and data network along with the initial deployment of our 3G and 4G LTE networks in Upstate, NY and New England Addressed 100% year-over-year 4G LTE data growth by accurately forecasting growth in advance and tripling cell and capacity solution activations ahead of customer demand.
  • Worked with real estate site acquisition vendors to secure needed resources and developed and negotiated a fixed-fee pricing structure with incentives for acquiring the right sites in the least amount of time.
  • Consistently win third party competitive network voice and data performance tests in all markets in region by carefully analyzing third party results and strategically implementing capital investment to improve network performance over competition.
  • Developed network quality testing "get well" plan for Albany market needed to consistently win third party testing.
  • Built the needed support and advocacy for the investment with the Regional Sales President.
  • Secured the required capital and implemented the plan resulting in consistent market wins over the competition for the last 7 years.
  • Implemented methodology and procedures resulting in consistent hitting of monthly capital spending targets while also decreasing percent of capital in inventory Network point of contact support to Regional Sales President and Senior Leadership team strengthening our best-in- industry market share position by providing key technical customer sales support Developed and negotiated cost structure with outside legal consul decreasing legal costs by 20.
08/1995 to 11/2000
Director of Network Engineering and Operations SPRINT － Rochester, NY
  • Sprint's initial employee in the Buffalo-Rochester MTA.
  • Recruited experienced team of employees and outside talent to design and implement Sprint's PCS network in this market.
  • Located and established Sprint's Network Engineering office Located and established Sprint's Mobile Switching Center for the market Intensive hands-on involvement with the RF Design and zoning testimony aspects of the project.
  • Activated the network on schedule in the exceedingly short time frame of 18 months and did so under budget.
  • Network engineering and operations support to market Sales President and team along with direct potential customer sales support.
09/1986 to 08/1995
Cellular Engineering Manager FRONTIER CELLULAR － Rochester, NY
  • Lead the engineering function growing the network from a few cell sites in the Rochester market to a network of several hundred cells covering the Buffalo, Rochester, Syracuse, Utica, RSA1, RSA2, RSA3 and RSA 4 markets.
  • Performed as lead RF Engineer, successfully designing, identifying and zoning new cell site locations.
08/1980 to 04/1986
Principal RF Systems Engineer HARRIS CORP - RF COMMUNICATIONS DIV － Rochester, NY
  • Responsible for designing and developing bids for RF systems Project manager for awarded contracts.
  • Traveled internationally to support awarded system implementation contracts.
Education and Training
1980
BACHELOR OF SCIENCE: ELECTRICAL AND COMPUTER ENGINEERING Oregon State University － Corvallis, OR
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Education
Rollins College Winter Park, FL Bachelor of Arts: Computer Science

Summa Cum Laude, President's List, National Honor Society, GPA: 4.0 in major, GPA: 3.97 cumulative
Seminole State College Lake Mary, FL Cisco Certified Network Associate CCNA Technical Certificate
Clearance

Inscope TS/SCI clearance

Tier 1 Eligible and SAP Accessed

Work History
Northrop Grumman Corporation. Orlando, FL Software Engineering Manager | 03/2018 - Current
  • Split Role: 20% Functional management and leadership of both Interns and Technical grades 1 - 5, 80% Technical role.
  • Provided regular feedback, and performance management including mid and year end performance reviews.
  • Served as a mentor, and career development coach for multiple staff members.
  • Managed staff workload forecasting and coverage.
  • Conducted hiring for multiple technical roles and interns.
  • Officially trained on Northrop Grumman's Targeted Selection process and People leadership methodologies.
  • Provided day to day technical guidance and Cross Domain Solution (CDS) subject matter expertise to the Distributed Mission Operation Network (DMON) in support of the DCDS system.
  • Senior Technical Leader for DCDS updates and accreditation.
Northrop Grumman Corporation. Orlando, FL Cyber Architect | 05/2017 - 03/2018
  • Conducted source code security reviews using Fortify SCA and SonarQube
  • Interviewed and hired multiple positions on the development team


  • Performed requirements analysis of NSA Cross Domain Solution guidance
  • Participated as a Software Coach in Northrop Grumman's Federated Coaching Network
  • Implemented multiple plays from Northrop Grumman's Software Development play book within the development environment
  • Performed Scrum Master duties including code reviews, sprint planning and standup meetings
  • Provided CDS subject matter and secure software architecture expertise to CDS development teams from multiple sectors
  • Provided technical expertise in support of multiple proposal efforts both domestic and international
  • Encouraged team members to pursue crucial industry certifications.
Northrop Grumman Corporation. Orlando, FL Cyber Systems Engineer | 05/2015 - 05/2017
  • Tailored and implemented NIST SP 800-53 security controls to support government assessments and RMF deployment authorizations
  • Performed vulnerability management and compliance assessments of Windows and RHEL using Navy SPAWAR SCC tool, OVAL, IAVM and SCAP content
  • Conducted security assessments of web applications using Kali Linux, Metasploit and Burpsuite
  • Developed and conducted security assessment procedures for Cross Domain Solution formal assessments
  • Configured systems to comply with DISA STIGs, CIS Benchmark and industry best practices
  • Designed and implemented security tools for multi-system and network integrity validation against a CM controlled baseline
  • Conducted security assessments to verify compliance with Windows and RHEL security best practices
  • Performed offensive security assessments using vulnerability proof of concept code
  • Lead and supported multiple Cross Domain Solution demonstrations to customers and Northrop Grumman leadership
  • Provided leadership and mentoring of junior team members and interns
WKMG TV - Washington Post Company. Orlando, FL Broadcast IT Specialist | 01/2010 - 05/2015
  • Developed C socket application to automate hardware monitoring of 300+ servers through SNMPv3
  • Developed a Java application to allow entry level technicians to monitor and configure Cisco IOS and NXOS hardware over SSHv2
  • Developed a multithreaded Java web scraping application to parse XML election data from local counties and HTML stock ticker data into a database
  • Developed a secure web portal using PHP, HTML5 and CSS3 to automate receiving commercial content into video playout systems
  • Developed a help ticketing system using ASP.net, C# and MSSQL to streamline support desk work flows
  • Performed web application hardening following OWASP guidance
  • Conducted offensive penetration testing using Burp Suite Pro and BackTrack 5
  • Lead complete network redesign for 2000+ devices using Cisco Catalyst and Nexus series switches, routers and fabric extenders
  • Implemented continuous vulnerability monitoring and mitigation project using QualysGuard and Nessus
  • Performed Windows system hardening using Microsoft Best Practices Analyzer and EMET
  • Mentoredjunior team members and lead training of new technicians.
Associated Christian Broadcasting. Altamonte Springs, FL IT Consultant | 06/2001 - 02/2010
  • Developed and maintained C++ front end and middle-ware to integrate call center with multiple back end databases
  • Developed automation software to monitor and control on air feeds for TV transmitters
  • Designed and implemented boundary protection for multiple broadcast sites across the state
  • Performed offensive network security assessments using Metasploit, Nmap and Wireshark
  • Designed and maintained IT infrastructure
  • Experience running IT help desk and providing on call and remote support
  • Wrote scripts to streamline administrative tasks
  • Provided computer networking support and troubleshooting
  • Developed disaster recovery plans
  • Performed software and hardware procurement
  • Conducted patching and analysis of critical business systems
  • Proficient at prioritizing projects to meet critical business security needs with limited financial resources.
Awards
  • PRP award for Excellence in Engineering Performance
  • Director level Gold bravo award for obtaining emergency coverage within 24 hours for over 20 at risk staff members.
Certifications
  • Comptia Security+ CE
  • ISC2 Certified Information Systems Security Professional (CISSP)
  • Offensive Security Certified Professional (OSCP)
Skills
  • Networking protocols and analysis
  • SILENTWIRE framework
  • NIST 800-53/Risk Management Framework (RMF)/Joint SAP Implementation Guide (JSIG)
  • STIG implementation and verification
  • Security hardening using DoD and Industry security best practices
  • Boundary Protection (IDS/IPS)
  • Operating Systems (Windows, Red Hat Enterprise Linux)
  • Cisco IOS and NXOS
  • Java software development
  • Secure Coding Best Practices
  • Parsing
  • Python and Bash script tool development
  • Penetration Testing and Offensive Security


  • Security Assessments and Ethical Hacking
  • Automated security assessment tools (custom developed, GOTS)
  • Intelligence Community
  • Network devices
  • SEIM
  • DoD best practices
This resume is created in 7 minutes.
Professional Profile

Well-rounded, result oriented professional with 24 years' experience in both technical and business operations.  Effective in developing, implementing and managing systems and processes in efficient and cost sensitive manner across the organization.   

Skill Highlights
  • Operations Management
  • Project Management
  • Product Management
  • Remote Monitoring SW & (IoT) Sensors
  • Data Analytics & Analysis
  • ERP / MRP Implementations
  • Supply Chain Management
  • Software Test Engineering
  • Professional Services
  • ERP / CRM: Dynamics, FourthShift (Infor), MAX (Micro Manufacturing Systems), Remedy, Salesforce.com, SAP
  • Tools: Crystal Reports, DOCSIS/HMS, GoTo Assist/Meeting, Java, Linux,  Microsoft Office Suite, Oracle, Power BI, SharePoint, SilkTest, SQL Server, Sun Solaris, SNMP, UNIX, Visual Test, VMWare, WebEx, Windows, WireShark
  • Processes: NPD / PDLC / SDLC Processes, Agile, Waterfall, ISO
Core Accomplishments

Operations Management:

  • Stood up Evoqua's Digital Command Center for provisioning IoT connected devices on companies flagship software application by implementing standards and developing communication channels with Service Branches and Customer Service. 
  • Initiated manufacturing In-sourcing project resulting in a 25% increase in product line gross margins.
  • Directed a 3-member team undertaking an outsourcing initiative and generated $500k in cost savings/avoidance the first 6 months of the program.

Technical Operations:

  • Developed and implemented CRM policies and procedures leading to reduced Average Call Resolution time from 60 minutes to under 15 minutes and reduced the Open Issue counts by over 70%.
  • Designed automated test strategies for GUI Regression and Functional Test scenarios and Oracle database verification.  The automated tests reduced Smoke Testing from 2 days to less than 4 hours and reduced Regression testing from 5 days to less than a day. 

Project Management:

  • Orchestrated Link2Site data migration of 750+ sites from a propriety based to an Azure based platform in a time sensitive manner minimizing downtime for application users.
  • Spearheaded redesign and testing of SAP Product Hierarchy and Profit Center definitions resulting in improved revenue and inventory reporting from C-Suite as well as improved time efficiency in data gathering.
  • Project Manager Lead on ERP package selection for $50MM company. Recommended TIER I package and developed the 12-month implementation roadmap presented to company President within 6 month deadline.  The selection process included, in part, requirements gathering for Manufacturing, Purchasing, Sales, Customer Service, Financial and Engineering disciplines.  
Professional Experience
Evoqua Water Technologies 11/2017 to Current Senior Manager, Digital Command Center Pittsburgh, PA
  • Stood up Digital Command Center for provisioning IoT connected devices on companies flagship web based software application by designing and implementing standards and communication channels with Service Branches and Customer Service.
  • Extrapolate key insights from large data sets (SAP, Link2Site, Dynamics) providing actionable data to Business Segment decision makers.
  • Create consumable visualizations(Power BI) at scalable levels providing valuable insights across organization.
  • Manage the Water One SD tech support line for finding root causes to issues, training customers and service managers to properly use IoT interface.
  • Lead customer-facing tours of the Digital Command Center, including live SW Demos and technical show and tell explanations of remote motoring equipment.
  • Collaborate with Light Industry Sales Management to manage the design and delivery of custom products (Water One Assurance +)  to the customer base.
Alpha Technologies, Inc 04/1993 to 02/2017
Product Manager, Optical Products 09/2014 to 02/2017 Pittsburgh, PA
  • Created and implemented successful strategies leading to the development of both hardware and software product solutions in the Telecommunications Market.
  • Managed $4MM product line and associated market P&L to develop and execute product marketing strategies, budgets, and sales plans for the Cable Broadband Status Monitoring business segments.
  • Directed 6 product launches over last 2 years covering Hardware, Software and Firmware products.  
  • Facilitated work sessions with R&D Engineers to leverage technical skills and drive consensus, allocate resources, and define product rollout timeframes meeting customer needs.
  • Authored detail-oriented Business Plan, MRD, and Product Positioning Documents used in NPD process.
  • Designed sales presentations and product demos to train sales force on product benefits and offerings.
  • Accountable for OEM relationships including overall customer satisfaction.
Director of Operations 09/2011 to 09/2014 Pittsburgh, PA
  • Directed cross functional team of 15 professionals including Business Operations, Technical Operations, HR, Legal and Professional Services.
  • Spearheaded manufacturing In-sourcing project, resulting in a 25% increase in product line gross margins.
  • Responsible for $2MM in inventory and defining ISO compatible procedures for cycle counts, security, shop floor kitting and shipping and receiving. 
  • Revamped underutilized ERP application introducing improved Financial reporting techniques, Shop Floor Control methodologies, Customer and Product integration with CRM resulting in enhanced Pipeline and Revenue Analysis.
  • Developed an automated business operations Crystal Report for book/bill, backlog, RMA KPIs, Professional Services KPIs and SW revenue data becoming a key component in weekly Senior Management reporting. 
  • Developed RMA tracking process resulting in reduction in MTTR from 60 days to less than 30 days and improved cost identification for true warranty cost reporting and analysis.   
  • Create SW/FW Test Plan strategies and test cycle schedule of FTE requirements and equipment resources. 
  • Created business stakeholder status reports (WTD, MTD, YTD) and conducted presentations and walk-through session for internal management and customers.

​
Manager, Cable Technical Services & System Test 11/2005 to 08/2011 Cheswick, PA
  • Promoted to manage the Customer service and System Test groups including Software and Firmware.
  • Consistently met performance objectives which included meeting test cycle deadlines, adherence to SDLC guidelines producing a software design maturity level acceptable to the customer base.
  • Developed and introduced an improved test process allowing for earlier test team engagement resulting in quicker bug identification, shorter overall test cycle times and quicker time to market for product. 
  • Developed and Implemented yearly Software optimization and system health inspection on customer premise through our Professional Services group enhancing customer satisfaction.
  • Design, Develop and Facilitate Automated test scripts with Rational Visual Test and Segue SilkTest to improve efficiency of regression testing, database impacts and tuning, and documenting of testing results.
  • Designed and performed on-site customer training and installation sessions for flagship software product. 
Systems Test Engineer, Lead 02/1999 to 10/2005 Bradenton, FL
  • Lead Test Engineer for System software application development in Client/Server and Web based environment.  Implemented software testing following project Test Plan and test procedures.  Reported test results in an objective and professional manner to development, management, marketing and documentation teams. 
  • Strengths lie in: strategic design, development and implementation of manual and automated test procedures/cases and plans with an understanding of the Software Development Life Cycle (SDLC) working in a Client/Server or Web Based environment.
  • Communication liaison between developers and product users determining best possible direction for product and customer needs. 
  • Project leader in SDLC from requirements gathering, to Beta test creations, to product ship and test cycle post mortem analysis. 
  • Created, Implemented and Performed backend automated testing with the Q-Engine(AdventNet) along with other shareware applications for a Java based/Oracle DB web based application.
  • Performed product demos to customers and remote customer software site installations using WebEx.
  • Project Team Lead which developed education programs for internal customers knowledge transfer of new feature and functionality for company flagship applications
Production Control Manager 04/1993 to 01/1999 Bradenton, FL
  • Analyze, schedule, direct, plan and budget the activities relating to Production Control, Logistics, Supply Chain Management, Outsourcing, Master Scheduling, Forecasting and MRP system implementation.
  • Responsibilities touched on all aspects of the company including Sales, Finance, Forecasting, Customer Service and Supply Chain Management.
  • Forecast, Schedule and facilitate production process for a company that grew from $500k revenue to $50MM revenue in 5 years.
  • Performed Excess Inventory Analysis that identified and recommended $700K inventory reduction.
Education
BBA: Accounting 1992 Siena College Loudonville, NY, USA Minor: Operations Management
Associate of Science: Computer Programming and Analysis 2002 Manatee Community College Bradenton, FL, USA
Certifications and Credentials
Pragmatic Marketing Certified – Level II (PMC-II) - Foundations & Focus (2016)
DC Power Systems Training Program (2015)
AdventNet WebNMS (2003)
UNIX II ACE Certification (June 2000)
Completed suite of 6 APICS Certification classes (1)

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Summary


Systems Engineer\Solutions Architect  with excellent client and project management skills. Action-oriented with the ability to communicate effectively with technology, executive, and business audiences. Attentive and detail-oriented professional possessing extensive experience with planning, implementation,  integration, operations, and documentation of enterprise systems and connectivity.


Skills
  • Virtualization
  • Cloud Computing
  • Disaster Recovery
  • High Density Severs
  • Information Security
  • System Monitoring
  • Enterprise Storage
  • Data Center operations 
  • AWS  EC2\ECS \ EKS
  • Microsoft Azure
  • Firewalls
  • Active Directory
  • Exchange
  • System Center
Experience
08/2017 to Current
Solutions Architect Tanus Systems － Houston, Texas


Hired specifically to address the needs of businesses affected by the severe weather event in Texas. I was required understand the issues and deploy solutions immediately. My extensive experience  with enterprise  systems was  extremely valuable.  


  • Served as technical lead interacting with customer personnel.
  • Provided solutions to restore business operations.
  • Implementation of  out of band links for remote access.
  • Migration of customer systems to public cloud environments.
  • Configuration of firewalls to support various customer applications.
  • Migration of customer servers\applications to AWS environments.
  • Deployment of help desk ticketing systems.
  • Implementation of replication strategies to support disaster recovery.
  • Remediation of Active Directory issues interfering with operations.
  • Completion of SQL and application server consolidations.
06/2009 to 06/2017
Lead Systems Engineer Triprima Cloud － Houston, Texas

Recruited into this challenging position to build a multi tenant private cloud environment to deliver virtual data center services .

  • Built extensive private cloud with VMware  and Dell blade servers.
  • Implementation of Compellant  enterprise storage and Cisco fabrics.
  • Installation of backup solution with Veeam and ExaGrid appliances.
  • Configuration of Endian virtual firewalls.
  • Implementation of cross hypervisor\data center replication with Zerto. 
  • Creation of a Veeam disaster recovery site for external customers .
  • Automated customer provisioning processes.
  • Deployed patches, and upgrades to virtual environments.
  • Day to day management and issue resolution. 
  • Integration of Active Directory security into Vcenter.
  • Conducted client engagements for various enterprise projects. 
  • Developed a security appliance for healthcare offices.
  • Creation of  managed services platform to expand product offerings.
  • Designed and implemented solutions with various AWS services.   
  • Integration of VMware View into customer domains.
  • Daily support for customer issues.
  • Routinely engaged as Sales Engineer.
  • Built and oversaw a network infrastructure comprising Windows, Linux and virtual products.
07/2004 to 06/2009
Systems Engineer Kealmo Consulting － Houston, Texas


Collaborated with customers, internal staff and other partners to lead, plan, implement and integrate system oriented projects. 


  • Implementation of a large scale PKI for a banking institution.
  • Schema extension to support Microsoft SSO and AS400 integration.
  • Integration of two factor authentication for public facing systems.
  • Integrated Microsoft SCCM  and SCOM  to support expansive network.
  • Upgrade of large scale environments to Microsoft Exchange 2007.
  • Performed domain upgrades to Microsoft Windows 2008.
  • Implementation of an HP EVA 6000 storage systems.
  • Implementation of Microsoft OCS.
  • Acted as Sales Engineer and Project Manager.
04/2003 to 06/2004
Systems Engineer Department of Homeland Security － Houston, TX


Lead a complete deployment of a secure and redundant enterprise environment consisting of two data centers and sixteen remote sites. 


  • Performed integration into key federal networks and network services.
  • Required travel to secure federal facilities.
  • Implementation of all Active Directory services enterprise wide.
  • Integration of security services, firewalls and  IDS appliances.
  • Construction of Citrix MPS3 farm.
  • Implementation and integration of Exchange 2000.
  • Proof of concept of Windows 2003/Exchange 2003 infrastructure.
  • Responsible for the management of a data center location.
Certifications Held

MCSE, MCSA, MCP, CCNA, ITIL Foundations, Endian Certified Security Expert, VMware VCP
This resume is created in 7 minutes.
Summary

Veteran Systems Manager well-versed in planning, integrating and managing practical business systems. Remarkable technical understanding paired with a detail-oriented, hardworking nature and strong project management experience. Seeking a dynamic position with a growing team.

Skills
  • Microsoft Office application
  • Microsoft OS
  • Mac OS
  • G Suite applications
  • Oracle based systems
  • Warehouse management systems, WMS, SIMS, PuTTY
  • Good verbal and written skills, detail oriented
  • Team player, flexible, adaptable, creative, dependable
  • Software system testing
  • Technical documentation
  • Team leadership
Experience
03/2018 to Current
Systems Manager XPO Logistics Inc. － Council Bluffs , IA
  • Configure WMS for new sites, provide end to end functionality
  • Maintained multiple inventory management systems in good working order
  • Serve as operating system expert, providing technical and process support for global sites. Acted as the voice of operations for system enhancements
  • Lead team on large scale multi partner process flow tests, including cross partner, multi system integration tests. Collaborate on known issues for closure
  • Worked with operations for all improvement asks, write BRD to match operational requirements
  • Write technical requirement specs for system enhancements, work with IT as needed to close within requirements
  • Improve reliability of supply chain software, systems, database and order processing
  • Create end user instructions, work with Training department on all updates for operational roll out
  • Held multi site training sessions for system changes, designated subject matter experts for local training and support
  • Lead emergency response team, troubleshooting and problem resolution for regional sites
01/2015 to 03/2018
Sr, Operations Supervisor XPO Logistics － Council Bluffs, IA
  • Multi site SME for WMS system
  • Worked between IT / Operations on production bugs in WMS system
  • Responsible for daily warehouse operations, shipping/receiving of client materials
  • Keep and maintain a safety driven atmosphere with the mindset of continuous improvement
  • Keeping accurate inventory to aid in preventing disruption of client operations
  • Continue to LEAN out processes without negatively affecting timeliness or accuracy
  • Warehouse startup including identifying and implementing 5S standards, setting safety standards, identification of staffing needs, hiring and segregating departments
  • Relay KPI metrics to staff daily to provide the overall health of operations
  • Train employees on SWI process as well as coach good habits to help prevent accuracy issues
  • Identify cross training needs and set standards for individuals responsibilities scope when adjustments are made
  • Aligned operational boundaries between processes and production demands
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders
07/2003 to 01/2015
Supervisor First Data Corporation － Omaha, NE
  • Responsible for production machinery along with staff to keep our clients products within SLA pertaining to quality and timeliness Preform daily adjustments to staffing needs as necessary while staying within a cost effective process
  • Overseeing all departments and aspects of facility when needed
  • Head of training on production equipment including updating and writing new equipment training documents
  • Keep track of performance and assist with coaching associates when necessary
  • Implemented new and changing policies to stay with OSHA regulations in addition to complying with regulatory laws that pertain to privacy
  • Aided in groupthink when new client or current customer requests change on a large scale, follow up with results of effectiveness
  • Proactively identified and solved complex problems impacting operations management and business direction
Education and Training
Business Management Metropolitan Community College － Omaha, Ne

Associates

[4.0] GPA
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Skill Highlights
  • Association Management Systems (AMS).
  • Customer Relationship Management (CRM).
  • Technical Processes and Documentation. 
  • Cross Functional Project Management.
  • Learning Management System (LMS).
  • Quality Assurance Testing.
  • User Experience Improvement. 
  • Software Development Lifecycle (SDLC) protocols.
Accomplishments
  • Implemented the acceptance of the Euro and Great British Pound, which eliminated lost revenue from currency conversion to US Dollar and improved customer experience.
  • Developed and implemented the automatic European tax collection rates for membership dues and event registrations.
  • Standardized membership data procedures and processes that resulted in a 40% savings of the annual mailing budget and increased event attendance by 25%.
Experience
SHEARLIST WASHINGTON, DC IT PROJECT MANAGER 04/2017 to 12/2017
  • Led both onshore and offshore technical teams in the revamp of the website , mobile app and database.
  • Wrote test case scenarios and managed the quality assurance (QA) process.
  • Reduced project expenditure by re-negotiating and re-distributing project resources.
  • Identified new revenue streams that generated 10% increase.
  • Developed and maintained work plans, project documentation and scope changes.
AMERICAN LAND TITLE ASSOCIATION WASHINGTON, DC TECHNICAL CONTRACTOR 03/2016 to 03/2017
  • Audited the old company website and used results as RFP for new website project which improved membership engagement by 60% within the first 6 months of launch.
  • Led the implementation of  the knowledgebase project that improved company wide information sharing.
  • Implemented an internal help desk ticketing software (JIRA).
  • Developed processes, procedures, and protocols for in-house IT team to maximize productivity.
AMERICAN ASSOCIATION OF PHARMACEUTICAL SCIENTISTS Arlington, VA INFORMATION SYSTEMS MANAGER 03/2015 to 08/2015
  • Responsible for the management and direction of AAPS's Association Management Systems (iMIS) with focus on data integrity, design and implementation of extensions of the AMS database.
  • Provided leadership, oversight, direction, support and training over an IT technical team, ensuring data integrity while interfacing with staff and management in all AAPS departments to meet goals and objectives.
  • Served as Subject Matter Expert and team lead for Office 365 implementation and identified, troubleshot, and resolved issues that arose.
  • Created detailed and customized monthly reports using Crystal Reports, SSMS, SSRS and IQA for the senior management team.
  • Negotiated, Implemented and Managed 3rd party proposals and contracts for new and existing software.
  • Developed and updated staff training guides,IT policies and procedures.
GLOBAL BUSINESS TRAVEL ASSOCIATION Alexandria, VA DATABASE ADMINISTRATOR 03/2011 to 02/2015
  • Responsible for implementing the global standard for data collection and maintenance across all departments and international regions.
  • Resolved day-to-day issues reported by staff, that included but were not limited to: reports, database access, software bugs, billing errors, duplicate records, electronic payment processing and the web services issues.
  • Provided monthly metric reports to senior management team that enabled tracking the progress of the association.
  • Worked closely with developers on software customization and handled testing, bug tracking and release management (QA).
  • Proposed, implemented and tested new functionality and made sure bugs and patches to the AMS all worked accordingly as well as deployed software patches and annual upgrades.
  • Responsible for training new staff and conducted quarterly trainings for existing staff.
  • Developed SOP's, end-user software documentation, and training materials, and technical quick reference guides.
  • Managed Salesforce, database and 3rd party software vendors.
3V CONSULTING Lagos, Nigeria PROJECT MANAGER 02/2009 to 12/2010
  • Managed overall SDLC, tracked progress and handled release and change management for each release.
  • Ensured project deliverables and milestones were completed on-time and within budget.
  • Oversaw all meetings and provided weekly reports to all teams and stakeholders keep everyone abreast with status updates and any change management issues.
  • Participated in the vendor selection process and managed their deliverables while acting as a liaison between with the vendors and the teams.
    EUCLID TECHNOLOGY Bethesda, MD TECHNICAL SUPPORT MANAGER 08/2006 to 12/2008
    • Managed day-to-day activities and operations of the technical support team and handled escalated Clear Vantage issues.
    • Managed resources and served as the principal contact between the various teams assigned to a given project, while working closely with clients to discuss business needs and expectations.
    • Managed client software testing  of new releases and deployed new software versions.
    • Hired, trained, motivated and developed members of the technical support team to achieve results and modeled this behavior by frequently acquiring and sharing information, offering suggestions, acting as a mentor.
    • Managed post implementation and further custom changes of Euclid's comprehensive software solution.
    • Created technical documents, including user manuals, process diagrams and how-to guides.
    • Developed processes, procedures, and protocols for the IT department and other teams to ensure effective and efficient methods of providing support.
    TECHNICAL SUPPORT ANALYST
    • Provided phone, web and remote support for clients' in the US and Canada.
    • Wrote documentation on solved problems, procedures, and frequently asked questions.
    • Performed company-wide installation and configuration of proprietary software for clients.
    • Documented communication and installation of client software problems, as well as isolation and documentation of internal software bugs
    WORLDWIDE RETAIL EXCHANGE Alexandria, VA TECHNICAL SUPPORT ANALYST 08/2004 to 05/2006
    • Provided phone, web and remote support for clients globally supporting a proprietary wholesale auction software.
    • Documentation root cause analysis and and resolutions along with frequently asked questions.
    • Created and frequently updated client FAQ documentation.
    INFOSYNCH Bohemia, NY CUSTOMER SUPPORT MANAGER 08/2000 to 06/2004
    • Supervised and provided support for a 24x7 team of 6 technicians supporting over 800 clients in the US,Canada and Mexico.
    • Created documentation, procedures and testing software scripts before release to customers.
    CUSTOMER SUPPORT TECHNICIAN
    • Answered and recorded inbound calls in a call tracking system from over 800 users in a demanding and fast paced environment as well as assisted users with customized email and Outlook issues.
    • Took ownership of hardware, software, operating systems and network problems to full resolution.
    • Responsible for troubleshooting, diagnosing, upgrading and configuring different operating systems and peripherals both on site and remotely.
    Education
    PROJECT MANAGEMENT INSTITUTE, PMP CERTIFICATION (MARCH 2018)
    PMP CERTIFICATION, (IN PROGRESS) JUNE 2018,
    PROJECT MANAGEMENT CERTIFICATE. GEORGETOWN UNIVERSITY, WASHINGTON DC.
    BACHELOR OF ARTS , UNIVERSITY OF LAGOS.
    Affiliations
    Member, Project Management Institute.
    Member, Project Management Institute Dallas Chapter.
    Languages

    Bilingual: French and English

    This resume is created in 7 minutes.
    Summary

    Flexible employee with  years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and organizing documentation. Well-versed in providing helpful answers and relevant information to retain clients.

    Skills
    • Strong attention to detail
    • Excellent problem solver
    • Meticulous
    • Critical thinker
    • Customer service-oriented
    • Responsible and reliable
    • Decisive
    • Quick learner
    • Excellent communicator
    Experience
    01/2020 to 03/2020
    Securtiy/Barback Antone's Nightclub － Austin, TX
    • Provided security presence for corporate and music events with 400+ attendees.
    • Managed guest expectations by relaying information regarding hours, wait times and specials.
    • Maintained cleanliness of entire venue.
    • Monitored patrons to keep alcohol consumption in designated areas.
    • Checked patron identification and monitored guests to control service and limit over-intoxication.
    • Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
    • Removed trash, spills and trays to keep areas clean and professionally organized.
    • Organized stockroom by keeping products in correct locations, helping to maintain accurate inventory counts and free-flowing aisleways.
    04/2019 to 01/2020
    Consumer Success Representative Realtor.com － Austin, TX
    • Conducted analysis to address consumer needs which led to home purchases.
    • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
    • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
    • Reduced process lags and effectively trained team members on best practices and protocol.
    • Answered 50+ inbound calls per day and directed to designated individuals,
    • Addressed customer service inquiries quickly and accurately.
    • Worked with managers to develop service improvement initiatives.
    • Supported end-users by responding quickly to phone messages and following up on complaints
    05/2018 to 04/2019
    Security Systems Installer ADT Security Services Inc. － Austin, TX
    • Installed security systems, including pulling wire, device termination and mounting back boxes.
    • Provided Detailed work for customers to make sure everything is done right.
    • Sold more to customers than they originally asked for.
    • Mounted and fastened control panels, sensors and video cameras.
    • Maintained spare equipment and parts and managed inventory.
    09/2016 to 05/2018
    Low Voltage Technician Builder Security Group － Austin, TX
    • Installed security and A/V systems, including pulling wire, device termination and mounting back boxes.
    • Provided Detailed work for customers to make sure everything is done right.
    • Sold more to customers than they originally asked for.
    • Mounted and fastened control panels, sensors and video cameras. Maintained spare equipment and parts and managed inventory.
    03/2015 to 08/2016
    Low Voltage Technician Protex Technologies Inc － Cedar Park, TX
    • Installed security and A/V systems, including pulling wire, device termination and mounting back boxes.
    • Provided Detailed work for customers to make sure everything is done right.
    • Sold more to customers than they originally asked for.
    • Mounted and fastened control panels, sensors and video cameras.
    • Maintained spare equipment and parts and managed inventory.
    This resume is created in 7 minutes.
    Professional Summary

    A motivated and highly driven professional with strong analytical and problem solving skills and a continuous desire to learn. Exceptional leader with outstanding communication and presentation skills. Excels as an individual contributor and in a collaborative team setting, delivering results on-time and to specification.

    Skills
    • Strong Communication and Interpersonal Skills
    • Quick Learner
    • Goal Oriented and Results Driven
    • Proficient in Microsoft Office
    • Excellent multi-tasker
    • Collaborative Team Player
    • Critical Thinker
    • Analytical Problem Solver
    • Cross-Cultural Knowledge
    Work History
    25s Satellite Communication Systems Operator-Maintainer, 09/2017 to Current
     Virginia Army National Guard – Fredericksburg, VA; Manassas, VA
    • Supervised large and small groups in the completion of daily tasks.
    • Participated in hands on leadership training and problem solving exercises.
    • Assisted in inputting data into DoD databases for over 100 soldiers.
    • Aided in the completion of office tasks to meet goals efficiently.
    • Managed quality assurance, including on site evaluations.
    • Worked with soldiers to resolve problems and improve operations for unit commanders.
    • Inspected structures, machinery, and equipment to determine failure and causes for concern.
    Sales Associate/Sales Lead, 08/2016 to Current
     Bethlehem Carving Group – Fredericksburg, VA
    • Bridged relationships between private organizations and foreign agencies in Bethlehem and Jerusalem.
    • Partnered with members of the Arlington Diocese staff, other public agencies and private organizations to fund scholarships and other educational opportunities in the Middle East.
    • Directed, motivated, assisted and lead the sales team in meeting sales objectives.
    • Built relationships with customers and the community to promote long term business growth.
    • Gathered and analyzed data for studies and reports and made recommendations based on findings.
    • Directed and coordinated marketing activities and policies to promote products and services.
    • Placed special merchandise orders for customers internationally.
    • Maintained daily logs of sales operations.
    Barista/Cashier, 06/2015 to 08/2016
     Starbucks – Reston, VA
    • Performed many tasks simultaneously with efficient and productive results.
    • Provided an elevated customer experience to generate a loyal clientèle.
    • Expeditiously met customer needs and resolved customer complaints promptly and professionally.
    • Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard.
    Education
    Bachelor of Arts: Global Affairs, 2017
     George Mason University - Fairfax, VA
    • Emphasis in Middle East and North Africa
    This resume is created in 7 minutes.
    Professional Profile
    Creative computer engineer with a diverse background that has taught children and adults computer components and programming.  Has also taught numerous classes to team members and others for Perl programming as well as how to use various operating systems and vendor software.
    Qualifications
    • Taught 4K thru 6th grade on computer concepts and Microsoft Office and programming.
    •  Created coursework and taught material for teaching how to program in Perl.
    • Instructed other team members how to design a short course and present it.
    • Taught various subjects on in-house software (STAR/Hubble) as well as mainstream operating systems (AIX, Solaris) and proprietary software (Veritas Storage Foundation).
    • Working on several Udemy-based courses utilizing the skills learned as a Unix engineer.
    • Teaching assistant in graduate school.
    Experience
    Computer Instructor Sep 2016 to Current
         St. Mary's Elementary School － Hilbert, Wisconsin
    Computer instructor for 4K thru 6.  
    • Taught fundamentals of typing such as finger and hand placement.
    • Taught how to use Microsoft Excel as a calculator, to plot charts, and to sort data.
    • Taught how to use Microsoft Word for changing highlighting and font of paragraphs.
    • Taught how to use Microsoft PowerPoint to design signs or cards or presentations.
    • Taught how t program at a rudimentary level using simple commands on paper, then alter using Scratch from MIT and Studio at Code.Org.
    Working Unix Systems Manager for Research & Development/Engineering May 2014 to Mar 2017
         FIS aka Fidelity National Information Services － Brown Deer, WI
    Working Unix manager for recently Research & Development (team of 7) and previously Engineering (team of 18).  Managed the team for day-to-day operations and large scale projects for 6,000 AIX/Red Hat Linux/Solaris/HP-UX servers.
    • Created and taught a course on an introduction to Veritas Cluster Server for several teams.
    • Created short instructional videos showing other team members how to use the in-house software STAR (system of record) and Hubble (network scanner).
    • Showed team members how to create a short-course for presenting to the entire team for sharing knowledge.
    • Served as a mentor and tutor for all members of several teams.
    Unix Architect Jan 2011 to Apr 2014
         FIS aka Fidelity National Information Services － Brown Deer, WI
    Senior Unix Architect on team responsible for 5,500 AIX/HP-UX/Solaris/Red Hat Linux servers.
    • Created the coursework and taught systems administrators operating systems AIX and Solaris.
    • Created and taught the coursework with lab work for programming in Perl.  
    • Wrote numerous documents instructing team members for process and procedures on a wide range of topics.
    Unix Engineer/Unix Team Lead Mar 2003 to Dec 2010
         Metavante (formerly M&I Data Services) － Brown Deer, WI
    Senior Unix Administrator responsible for 300 Solaris/AIX servers.  Team Lead for Unix team.
    • Created training material with lab work and taught Perl and Advanced Perl through corporate training center.
    • Wrote instruction manual (400 pages) for building servers through a step-by-step process.
    Education
    Master of Science, Solid State Physics 2007 University of Wisconsin at Oshkosh － Oshkosh, WI Teaching assistant for physical science for elementary education students and physics tutor for physics students.
    Bachelor of Science, Computer Science, Physics, Applied Math (triple major) University of Wisconsin at Oshkosh － Oshkosh, WI
    Associate of Science, Computer Science University of Wisconsin at Fox Valley － Menasha, WI
    This resume is created in 7 minutes.
    Summary
    Production Systems Manager well versed in ERP data collection as well as production scheduling and inventory management.
    Skills
    • Manufacturing scheduling logic
    • Inventory cycle counting
    • Database table relationship knowlege
    • Department project management
    • ERP data collection
    • People management
    • Production process design
    • Inventory cubing and spatial management
    Experience
    05/2013 to Current
    Production Systems Manager The Port City Group － Muskegon, MI
    • Managed a team of four individuals that were responsible for implementing new software at 7 total facilities.
    • Design production floor reporting screen for employees to enter production data.
    • Rolled out a cycle count program responsible for tightening month-end inventory variance to 5% or less on average.
    • Basic report writing to review data with regards to production, sales, purchasing, etc.
    • Assist the IT group with the migration of a work station based ERP system to a cloud system.
    05/2010 to 05/2013
    Corporate Production Control Manager The Port City Group － Muskegon, Mi
    • Rolled out existing scheduling system to five different production facilities.
    • Worked directly with corporate administration to implement a new ERP software for our business reporting needs.
    • Trained plant designated individuals on production data reporting methods.
    • Coordinate year-end physical inventories for all plants.
    05/2008 to 05/2010
    Production Scheduler - Plant Level The Port City Group － Muskegon, MI
    • Worked with consultants to implement scheduling in conjunction with our planning software.
    • Generated a daily die-cast schedule for the die-cast manager to follow.
    • Managed the shipping department
    Education and Training
    Michigan State University － East Lansing, MI, United States 1 Completed 92 Credit hours towards a bachelor's degree.
    Crystal Report Writing B&L Information Systems － Bridgman, MI, United States Course on Crystal report writing with an emphasis on Odyssey ERP software.
    This resume is created in 7 minutes.
    Professional Summary
    Experienced technical and business professional looking to apply my customer service skills to a new and challenging career in the areas of customer assistance, satisfaction and helping to be a valued member of a company's customer service team.
    Skills
    • Creative problem solver
    • Exceptional communication skills
    • MS Windows proficient
    • Quick learner
    • Strong client relations
    • Training development aptitude
    • Customer-first goal

     
    Work History
    Technical Writer/Editor ProServeIT Corporation - Mississauga, ON 05/2011 - 07/2017
    • Customer Satisfaction:  Ensured customers were satisfied with the quality and professional written deliverables I produced.
    • ​Contributed To Company Success by producing professional documents, training materials, award submissions, designing professional-looking templates to enhance the company's credibility.
    • Team Member: Served as a company-wide resource for written documents and researching requested information from Sales, Marketing and Professional Services teams.
    • Communication Skills: Writing, editing, training materials, computer-based demos.
    Client Technology Analyst CIBC - Toronto, Ontario 12/2010 - 05/2011
    • Customer Assistance: Guided on-site third-party IT techs with updating bank branch server and workstations operating and application software.
    • Team Player: Worked as part of a team of technology upgrade coordinators to ensure daily project tasks were completed on time.
    • Strong Organizational Skills: Prioritized the list of branches to be upgraded based on team staff availability and branch time zone.
    • Data Entry: Documented the progress of tasks being executed at multiple branches during a typical night. Also documented any issues encountered and produced a final daily report of the results of all updated branches.
    • Energetic Work Attitude: Excelled at attention to detail throughout the project; all work was conducted from 6 pm to 7 am Eastern Time.
    IT and Quality Systems Manager McDougall Scientific Ltd - Toronto, ON 07/2000 - 10/2010
    • Strong Organizational Skills: Managed operations of the computer network, IT security, backups, as well as ensured all IT systems complied with US Food and Drug Administration regulation regarding validation of computer systems for drug clinical trials.
    • Data Entry: Performed clinical trial data entry for one year to handle excess project work, saving the company the expense of hiring an outside data entry person.
    • Team Player: Provided services to the Data Management and Data Analysis Teams, and to company senior management.
    • Contributed To Company Success: Maintained the required regulatory documentation for company's IT systems and served on the audit team that ensured the best possible outcome of company audits by customers.
    Network Administrator Groupe Marcelle Inc - Montréal, QC 09/1994 - 07/2000
    • Sharp Problem Solver: Ensured all Windows network issues were solved and documented in a timely manner.
    • Communication Skills: Provided instruction on using the network computers to company staff (including some limited instruction in French).
    • Contributed To Company Success: Provided assistance to outbound sales staff in using their computerized ordering systems to ensure all cosmetics sales orders were accepted into the main ordering system.
    • Data Entry Checking: Ensured daily order report generated by the computer system was accurate (valid order numbers, valid product numbers, valid customer numbers, valid order quantities, etc.
    Certified NetWare Instructor Application Systems Group - Stoneham, MA 07/1990 - 09/1994
    • Customer Satisfaction: Ensured that all students received the highest quality of instruction for all courses I taught.
    • Active Listening Skills: Paid close attention to student questions and comments throughout the classes and responded with clear, concise answers.
    • Strong Organizational Skills: Set up the classroom environment (including the hands-on computer equipment) according to the requirements for the class at least 24 hours in advance so that there would be no issues during a class.
    • Positive Customer Experiences: Consistently received excellent reviews from students based on class feedback cards filled out at the conclusion of each class.
    • Contributed To Company Success: Represented the company in the highest manner to my students which helped the company gain a strong reputation as an exemplary NetWare training centre.
    Systems Engineer ValCom Networking Systems - Nashua, NH 11/1988 - 05/1990
    • Customer Satisfaction: Designed and implemented networks for customers based on their stated needs.
    • Customer Assistance: Provided efficient troubleshooting and repair of customer network systems.
    • Interfaced With Clients: Helped clients determine their computing needs, provided individual customer computer training and referred customers to appropriate sales and support staff.
    Network Support Technician New Hampshire Insurance Group - Manchester, NH 08/1987 - 11/1988
    • Strong Organizational Skills: Organized the building of local area networks for branch offices in San Diego, Seattle and Des Moines (design and actual implementation).
    • Energetic Work Attitude: Put in over 12 hour days to ensure these networks were functional from Friday night start time to Monday morning office opening.
    • Interfaced With Clients: Consulted branch managers and key staff on the upgrade plans, timelines and ongoing status of the upgrades.
    • Team Member: Part of a team that performed branch office network upgrades in Kansas City, Dallas, and Bedford (NH).
    Software Support Technician XyQuest Inc. - Bedford, MA 03/1986 - 08/1987
    • Positive Customer Experiences: Ensured customers issues were handled quickly and completely. Also offered tips and suggestions for the better use of the software.
    • Resolved Product Issues: Member of 4-person help desk to resolve all customer issues and questions about the XyWrite product.
    • Interfaced With Clients: Answered up to 25 phone calls daily as the primary method of handling customer support. Worked with each customer to ensure their inquiries were satisfied.
    Assistant Director of Sports Communications University of Maine - Orono, ME 03/1982 - 03/1986
    • Communication Skills: Handled the media publicity for the university's sports teams.
    Education
    Bachelor of Arts: History / Journalism Syracuse University - Syracuse, NY 1980
    Accomplishments

    Author of NetWare 4.0 White Paper published by Novell.

    Co-author of NetWare 4.0 Implementation Study published by Novell.

    Co-star of two episodes of CTV TV series Flashpoint.

    Cast member of one episode of CTV TV series Whistler.

    Affiliations
    ACTRA Toronto (Toronto branch of Canadian English-language actors union)
    Certifications
    Certified NetWare Instructor (1992-94)
    This resume is created in 7 minutes.
    Professional Summary
    Experienced public safety professional with excellent management skills seeks to obtain the responsibility and challenge of the position of Assistant Chief of Operations at Clermont Fire Department, a progressive and innovative organization.
    Skills
    • Incident Management
    • Strategic Planning
    • Labor Management
    • Program Implementation
    • Community Relations
    • Respected Leader
    • Financial Analysis
    • Humanitarian
    • Emergency Management
    • EMS Services
    • Pre-Fire Planning
    • Professional Standards
    • File/Records Management
    • Operations Management
    • Logistic Management
    • Disaster Mitigation
    • Fire Safety & Prevention
    • Creative Problem Solving
    • Budget Development
    • Community Risk Reduction
    • Customer Service
    • Homeland Security
    • Arson Investigation
    • Educator/Instructor
    Experience
    Fire Marshal Oct 2006 to Current
         Clermont Fire Department － Clermont, FL Under the general supervision of the Fire Chief, performs responsible supervisory and technical work in the delivery of services and the general day-to-day operations performed by the Fire Prevention Bureau. The position is a fast-paced, demanding management position in the administration of a multi-functional fire department. Job responsibilities include the direct and indirect supervision or command of fire prevention, plans review for fire protection features, inspection of properties, fire investigations and public fire education services and operations for the protection of life and property. When delegated the authority, the Fire Marshal may serve in a command staff or incident commander capacity on emergency and/or non-emergency incidents. The Fire Marshal directs and supervises fire prevention personnel in terms of providing technical guidance and in personnel administrative matters, maintaining an operating budget, long and short range planning and records control pertaining to services provided by the Fire Prevention Bureau.
    Fire Inspector Jul 2004 to Oct 2006
         Lake County Building Services Division (permitting) － Tavares, FL
    Conducted fire plans review, performed new construction inspections, conducted hydrant flow testing, fire protection systems acceptance testing, and development review for future projects.
    Safety Director/Fire Protection Systems Manager Nov 1999 to Jul 2004
         Johnson Controls － Orlando, FL Managed fire protection systems for a clean room semiconductor manufacturing facility. Systems included CO2, wet, deluge, pre-action, fire alarm, and VESDA equipment. Also responsible for all new construction as well as management of the Emergency Response Team. Managed the Safety Department, including all compliance and training, for 500 employees.  
    Volunteer Coordinator/Captain Sep 1993 to Oct 2006
         Lake County Fire Recue － Tavares, FL Providing fire suppression as a firefighter and first response medical treatment as an emergency medical technician, vehicle extrication, pre fire plans, fire inspections, and normal daily firefighter/emergency medical technician tasks. Managed 5 volunteer station personnel, equipment, and budget.   
    Education and Training
    Master of Science, Management 2016 Colorado Technical Institute － Colorado Springs, CO

    Concentration in Public Administration
    Bachelor of Science, Criminal Justice 2015 Colorado Technical Institute － Colorado Springs, CO Concentration in Emergency Management and Homeland Security, Dean's List
    High School Diploma 1993 Liberty Christian Academy － Tavares, FL
    Activities and Honors
    Central Florida Fire Academy Outstanding Leadership Quality; Florida Fire Chiefs Association Cadet Advisor of the Year; Lake County Board of County Commissioners Public Safety Volunteer Service Award; Lake County Fire Chaplin's Chaplin Service Award; Lake County Sheriff's Office Explorer of the Year 
    Community Service
    Serves as Lead Advisor for Clermont Fire Cadet Post 600; Volunteers with the Salvation Army of Lake and Sumter Counties; Participates in the annual Toys for Tots program; Assists in the coordination o the annual Red Kettle Campaign; Assists with the annual Angel Tree Program 

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