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Summary
Results-driven Network Security Architect with extensive experience in firewall, application and backbone network deployments and design. 
Technical Skills
Skills Experience Total Years Last Used
Cisco ASA, Palo Alto Firewalls, F5 LTM, Cisco Nexus, Various Routing technologies, Linux, Openstack. Advanced 18 2017
Experience
Principle Cloud Architect Sep 2019 to Current
 Set Solutions LLC － New Braunfels, TX

Act as subject matter expert in a wide variety of cloud and security technologies. Provide consulting, implementation and operational support to clients.
Network Engineering Manager Jul 2018 to Sep 2019
 TaskUs － New Braunfels, TX
  • Lead a global team of network and security engineers supporting Taskus infrastructure
  • Act as subject matter expert for all Palo Alto deployments
  • Design and architect new location and new solutions
  • Develop Strategy for automation of device management and over all health.
  • Work With Infosec teams for compliancy needs
  • Act as Liaison with all current vendors within our catalogue
  • Partner with other IT groups to develop seamless strategies for growth.
Apr 2012 to Aug 2017
 Network Security Architect at Rackspace
  • Design new infrastructure deployments for internal applications
  • Work with cross functional architecture teams thru the business to implement new technology  
  • Develop standards for all internal Cisco ASA, F5 and Palo Alto deployments -Implemented Palo Alto Networking technologies into our internal infrastructure
  • Provide training and mentorship to internal Network security teams  
  • Designed high-capacity clustered ASA network deployment strategy
  • Develop standards for all internal Cisco ASA, F5 and Palo Alto deployments.
  • Develop standards for multi cloud integration strategy
  • Analyze, plan, and design initiatives or flow processes that improve performance and efficiency within the network
Network Automation Engineer Sep 2011 to Apr 2012
 Rackspace Hosting
  • Perform complex engineering, design, implementation, troubleshooting as well maintenance tasks
  • Final level of technical escalation for all internal infrastructure deployments.
  • Develop strategy for automation of network device management and deployment  
  • Provided design and technical guidance for tools enabling network and security automation  
  • Act as a networking subject matter expert for various Network Services API's and UIs  
  • Provide metrics and data to measure value of deliverables  
  • Provide Documentation and training to various teams Team Lead Managed Network Security Ops at Rackspace Hosting.
Team Lead Managed Network Security Ops May 2003 to Nov 2011
 Rackspace Managed Hosting
  • Lead 48 member team covering 3 shifts  
  • Developed multiple leaders
  • Coached technical and personal development for each team member
  • Represented managed segment in productization process  
  • Managed the transition from legacy systems to IP Commander
  • Introduced Alert Logic, ASA-X and F5 to the Rackspace Product line
  • Designed and implemented Firewall control panel v1.0 - 3.0, handling 16 thousand tickets a month and one of the most automated solutions still utilized today by Rackspace customers
  • Implemented Tiered authentication Tacacs solution for managed
  • Unified firewall and load balancer Code standards for managed
  • Championed and implemented Engineering Awareness Week.
Senior Nework Engineer Feb 1997 to Feb 2001
 Qwest Communications
  • Assisted design and implementation of Qwest's Internet Backbone
  • Deployed and maintained the first implementation of HP Openview
  • Acted as a Qwest's representative on the internet2 the project team
  • Acted as the final escalation point for complex customer problems
  • Provided direct support for AOL, Netscape, and Microsoft's internet network
  • Provided Senior level BGP and traffic shaping support
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Security Engineer Aug 2017
ClearDATA － Austin, TX
  • Support security related  infrastructure for the ClearDATA's customer base.
  • Design new security policy for the organization.
  • Manage IDS and firewall standards.
  • Productize new security-related toolsets and work with the support teams to implement them 
  • Act as escalation point for all security incidences and work with customers to provide forensics when needed.
  • Assist with HITRUST and HIPPA Compliance audits both internally and for our customer base. 
  • ​
Education and Training
San Antonio 2001 University of Texas － San Antonio.

Degree not obtained.
This resume is created in 7 minutes.
Professional Summary

Technologist with 9+ years of experience in various platforms and technologies, currently focusing on ES6+ and modern JS libraries, frameworks and tools. Experience touching multiple platforms with JS, including web(Angular/React), desktop(Electron), mobile(Cordova/React Native) and API/IoT(node). Passion for clean code, mentorship, collaboration, and product delivery.

Skills

Modern JS tech-ES6, Node, React, Redux, Express, Sails, Angular
Modern JS tooling-NPM, webpack, gulp,karma, jasmine
C#/PHP

Laravel 5.x/Lumen

ASP.NET(WebForms/MVC/WebAPI/Core)

HTML5, CSS/SASS/LESS, jQuery

CMS Integrations

Data/System Design

TDD/BDD

Git

Build Automation/CI/CD

Cloud Solutions(AWS, Azure)

Docker/Jenkins/Kubernetes/TravisCI

Project/Process Management
Work History
01/2014 to Current
Software Technologist Self-Employed – Elgin, IL

Lead development and strategy for web and mobile software solutions. Aid in cloud architecture solutions and strategy. Lead client in-house/offshore teams through SDLC. Evaluate health status of current/legacy systems. Convert business needs into development road-maps, and aid in building the business case for technical strategic decisions. Experience with everything from startup MVPs to mission critical applications.

Select Client History:

  • Broadway 08/2017-12/2018 -
    -Owning various development efforts (.NET, Node, PHP, React, Angular)
    -Helping  define and implement new processes and workflows
          -Standardizing code reviews
          - Designing a Git flow spec
          - Various style guides
          - Deployment and distribution practices  
    - Helping team strengthen agile practices   
         - Refining sprint model and process across the org      
         - This has improved feedback loops, increased shipped deliverables, and helped with focusing on priorities while staying within client budgets
    -Mentoring mobile/back-end devs building front-end web development skills.  
    -Initiatives have included:
        -Chrome, Firefox, and Safari extensions for existing SaaS app
        -React/Angular SPAs, React Native Apps
        -Building out auth pass-through with IdentifyServer4 with support for SSO, JWT, AD and proprietary devices.
        -Codebase static/dynamic analysis to reduce technical debt and improve performance
        -SOLID, Clean Code coaching
        -Creation and automation of CI/CD Pipelines (VSTS, Docker, Jenkins, k8s)

            -General/Static web dev (HTML5, CSS/SASS/LESS, JS)

  • Fieldgate, LLC 05/2017-12/2017- Providing consulting services to advise on tech stack, architecture, 3rd party software, and processes in preparation of client hiring a dev team to build out new SaaS solution.
  • Stealth FinTech Startup 03/2017-05/2017 - React/Redux development to provide front-end for established financial API, as well as additional Node API feature requests. ~25 screen SPA to facilitate day to day user and agent activities. 
  • Game Link, LLC 03/2016-Present - Designed and implemented software and ops solution to support a fleet of app kiosks used in gaming cafes. Kiosk software built using Electron, Node, AngularJS, and an ASP.NET Web API. Also built out Electron/Node media solution for image/video ads and admin panel for support staff. Latest feature-request involves using SignalR to facilitate kiosk-server communication and implement a server side timer.
  • Fluid Content, INC 05/2015 - 12/2015 - Owners of a content agency reached out to me to discuss developing an interactive learning tool to be used in a STEM academy curriculum. In the end I was tasked with building a P2P video/text chat solution that allowed the students to interact with the main character of a narrative, as well as follow an iterative, interactive treatment that helped them to learn basic programming skills. Tech here included HTML5, CSS, WebRTC, Node, and Socket.IO
  • Craftsman Book Company 04/2015-04/2018- Helped client plan and build SaaS solutions from scratch based on Angular, ASP.NET and Magento, as well as desktop apps and custom Magento APIs. Migrated cost-data solution from Excel/Access to cloud based web solution with Admin interface. Improved operations, increased support functions, and introduced an agile workflow.
  • MyHealthMyPrice 10/2014-03/2015- I worked as a consultant (to eventually function as CTO) for this healthcare startup, building their entire technology foundation from the ground up via lean principles and agile development. While working as their lead, I had the opportunity to start working with big data, cloud computing/storage (AWS and Azure) and Ember/AngularJS/Node, all while prototyping and implementing a solid and scalable MVP.
04/2014 to 08/2014
Contract Devloper, Team Lead Imagination Publishing – Chicago, IL
  • Led a group of 4 engineers and 2 testers in the design, and development of .NET, PHP, and WordPress-based software solutions; reported directly to department director. 
  • Assisted in leading efforts to build a proprietary CMS system, a shared asset manager for ad campaigns, and custom client sites.
  • Oversaw digital, marketing, and e-newsletter campaigns
  • Mentored junior developers
10/2013 to 04/2014
Software Engineer Jump Forward, LLC – Chicago, IL
  • Created/maintained new and existing web applications utilizing various .NET technologies.
  • Built Crystal Reports
  • Analyzed and designed relational databases using SSMS.
  • Worked on a team of 3 to build a brand new product from the ground up
01/2012 to 01/2013
Web Developer CHC Wellness – Chicago, IL


  • Built user interface, data visualizations and designed overall user experience.
  • Designed, developed and maintained web-based applications written using HTML, CSS, ASP.NET WebForms/MVC and PHP.
  • Lead effort to convert flagship WinForm app to ASP.NET MVC web app.
  • Assisted in setup and configuration of build/deploy automation with gated check-in.
02/2011 to 02/2012
Software Engineer Avanade – San Antonio, TX


  • Developed code fixes and enhancements for inclusion in future code releases and patches.
  • Managed off-shore efforts as on-site lead.
  • Evaluated potential software products based on new and existing system development and migration requirements.
  • Designed Sharepoint masterpage and page layouts, serving as main Sharepoint support for all technical complications.
Education
2009
Bachelor of Science: Computer Science
 Neumont University - Utah
This resume is created in 7 minutes.
Summary

Reliable professional, experienced in several aspects of customer relations, familiar with sales focused environments. Experienced in mentoring and coaching other sales representatives. Reliable individual able to work with little oversight and collaborate in team environments.

Skills
  • High customer service standards
  • Dedicated to process improvement
  • Conflict resolution proficiency
  • Strong leadership skills
  • Strong problem solving ability
  • Good reasoning ability and sound judgment
  • Troubleshooting skills
Experience
08/2018 to Current
Sales Representative Telus Retail Limited － North Bay, ON
  • Establish trusting relationships with customers, providing tailored solutions and excellent service
  • Provide customers with superior knowledge of all product lines and services available
  • Work in partnership with Sales Managers and team members to maximize store sales
09/2017 to 08/2018
Sales Associate Tbooth Wireless － North Bay, ON
  • Establish trusting relationships with customers, providing tailored solutions and excellent service
  • Provide customers with superior knowledge of all product lines and services available
  • Work in partnership with Sales Managers and team members to maximize store sales
04/2012 to 09/2017
Team Lead Zedd Customer Solutions － North Bay, ON
  • Monitor and coach agents to evaluate and improve contact skills
  • Keep abreast of changes in assigned programs
  • Track agent performance and follow up to ensure low producers are handled appropriately
  • Ensure that policies and procedures are communicated and followed.
  • Resolve customer escalations 
  • Accurately complete daily reporting and feedback as assigned
09/2011 to 04/2012
Sales Agent - Rogers Zedd Customer Solutions － North Bay, ON
  • Contact existing customers to present special offers, with a focus toward the sale of additional hardware and/or upgrading existing hardware
05/2011 to 06/2011
Merchandiser Brofort Inc. － Ottawa, Mississauga & North Bay, ON
  • Move and arrange store merchandise according to provided planograms
  • Supervise and train temporary workers
09/2005 to 10/2011
Store Standards Wal-Mart － North Bay & Toronto, ON
  • Customer service
  • Cart retrieval
  • Cleaning/maintenance
  • Train new store standards associates
Education and Training
Information Technology - Contact Centre Sales Agent Apprenticeship Program St. Clair College － Online
Digital Media Arts Seneca College － Toronto, ON, Canada
High School Diploma Temiskaming District Secondary School － New Liskeard, ON, Canada
This resume is created in 7 minutes.
Background, Objective
Hardworking and professional individual offering strong customer service background, seeking long-term employment.
Highlights
  • Interior and exterior cleaning
  • Self-Starter
  • Detail-oriented
  • Enthusiasm
  • Flexible
  • Team player
Experience
Advance Auto Parts April 2018 to Current Shift Manager
Iowa City, IA
  • Key holder responsibilities (task assignment and completion, safety, open/close duties)
  • Assist in store inventory processes including truck put away, cycle counts, back stock
  • Maintain store Cleanliness including floors, bathrooms, facing, dusting, parking lot
  • Provide DIY services including battery installation, testing, wiper installs
  • Communicate effectively and build strong relationships with customers, peers and management
  • Maintain knowledge of safety rules, operating and maintenance instructions, parts catalogs, and procedure manual
Midwest Janitorial Service February 2016 to November 2016 Team Lead
Iowa City, IA
  • Supervised evening cleaning crew  
  • Hand dusted and wiped clean office furniture, fixtures and window sills.
  • Swept and vacuumed floors, hallways and stairwells. 
  • Kept utility rooms in clean, neat and orderly condition.
Menards January 2016 to May 2016 Cashier
Iowa City, IA
  • Provided professional and courteous service at all times.  
  • Operated a cash register to process cash, check and credit card transactions. 
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Worked with customer service to resolve issues.
Smoking Joe's Tobacco & Liquor Outlet August 2014 to November 2015 Cashier/Management Trainee
Iowa City, IA
  • Provided professional and courteous service at all times.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Worked overtime shifts during busy periods.
  • Trained new employees.
  • Cross-trained and provided back-up Store Manager when needed.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Stocked and rotated inventory regularly, replenishing merchandise shelves with items from the stockroom.
Education
Job Corps 1998 GED Detroit, MI Emphasis in Computer Maintainence
This resume is created in 7 minutes.
Summary

Driven and motivated engineer with five years of executive experience. Has strong work ethics and a track record of building loyal customer relationships. Seeking a position with Deloitte to offer talent in problem solving and business development.

Education
Bachelor of Science: Mechanical Engineering, 2018
 Pennsylvania State University
Experience
Vice President, Co-Founder, 01/2013 to Current
 Al-Fatiha Inc. (Dunkin Brands Franchisee) – Herndon, VA
  • Lead negotiations for prospective new locations to expand business, consistently meeting multiple deadlines with strong attention to detail
  • Developed franchisee specific feedback system and implemented policies that resulted in excellent customer service and increased customer retention by 13%
  • Identify new business opportunities, draft business proposals, expand and/or renew existing accounts
  • Manage teams to work in sync with corporate set parameters, while motivating them to achieve business and individual goals 
  • Cultivate relationships with vendors and contractors in a variety of fields (media, policy, design, web, etc.) 
  • Conduct interviews and make hiring decisions for managerial positions and outsourced services
  • Successfully developing innovative marketing strategies, generating over $19,000 increase in profits in 2017
  • Presented at corporate meetings on integrating social entrepreneurship in marketing strategies 
Team Lead, 07/2017 to 05/2018
 TE Connectivity – Middletown, PA
  • Manage multi-disciplinary electrical and mechanical engineering team to redevelop propriety Internet-of-Things (IoT) sensor system within cost and time constraint
  • Acquired $23,000 of the targeted $30,000 required
  • Responsible for design and prototyping packaging for the module
  • Facilitate tests and analyzes the feasibility, design, operation, and performance of components.
  • Prepared technical documentation for the operation, troubleshooting and maintenance of  systems for PLC and Human Machine Interface.
Researcher, 03/2016 to 12/2016
 ME Department, Pennsylvania State University – State College, PA
  • Studied The Resistance to Abrasion of Various Grouser Patterns and The Effect of Wheels and Tracks on Mobile Vehicles in Harsh Environments                  
  • Executed structural analysis for mechanical requirements to determine feasibility of design
  • Interpreted and designed blueprints, technical drawings, schematics and computer-generated reports 
  • Coordinated production and created parts using various fabrication methods, including machining, sheet metal fabrication, and injection molding.
Volunteer, 01/2008 to 01/2016
 Adams Center – Sterling, VA
  • Organized events resulting in open communication channels and positive relations with local community
  • Supervised and trained community members for projects and events
  • Successfully launched a recycling initiative that reduced a significant amount of waste, resulting  in an annual savings of $3,200
Skills
  • CAD Software (Solidworks, Autocad, CREO)
  • FEM/FEA Software (ANSYS)
  • Stress analysis
  • Strategy Planning
  • Sales & Marketing
  • Project management and delegation
  • Speaks Spanish, Hindi, Urdu, and Bangla
  • Certified in Microsoft Suites
Affiliations and Interests

Affiliations: American Society of Mechanical Engineers | Engineers Without Borders | Society of Women Engineers
Interests:  Soccer | International food & culture | Travel | Game of Thrones | Skydiving | Snowboarding | Crosswords| TED Talks | Archery

This resume is created in 7 minutes.
Professional Objective
Obtain a position using proven strengths of problem-solving, decision-making, flexibility and exceptional customer service to result in attainment of 100% customer satisfaction for the company.
Skills
  • Customer relations specialist
  • Superb time management skills
  • Detail-oriented
  • Project planning and development
  • Clerical support
  • Proficient with Microsoft Word, Outlook, Excel, Salesforce, RealMagnet, Adobe Photoshop, CRM and Illustrator
  • Attention to detail
  • Clear communication skills
  • Decision-making ability
Work History
Program Coordinator 12/2017 to 11/2018
 SIPA/ SIIA – Atlanta, GA
  • Managed and Coordinates monthly conferences  webinars and chapter meetings.
  • Coordinated the SIPAwards program, including marketing, judging and ceremony.
  • Provided general office support for the Managing Director
  • Other duties as assigned.
  • Coordinated logistics with conference and webinar speakers
  • Provided speaker and event support for 6-8 conferences and roundtables, 12+ webinars and 16+ chapter meetings per year
  • Maintained SIPA division and conference web pages
Office Assistant And Conference Support 06/2014 to 02/2017
 Chartwell Inc. – Atlanta, GA
  • Coordinated work between multiple departments.
  • Politely assist customers via telephone and at onsite events as well as registration. 
  •  Assisted with logistics for multiple conferences and meetings, including organizing/preparing programs, sales collateral and general information. 
  • Served as the main liaison between customers, management and sales team.
  • Liaised with attendees regarding hotel, registration, agenda, extra events, networking, and other logistics.
  •  Prepared attendee material, including badges, tent cards, totes, ribbons, folders, and summit programs.
  •  Updated and maintain CRM database (Salesforce.com) with accurate contact  information.
Team Lead Imaging Document Specialist /Contract Admin 12/2010 to 02/2014
 Pemco, LTD – Atlanta, GA
  • Performed task of scanning, indexing, data entry, and file retrieval Responsible for prepping, scanning, indexing, OCRing, and quality 
  •  Reviewed and upload HUD documents into company database using Yardi portal and hometracker systems
  • Scanned, uploaded and emailed processed amendments to the agent and closing attorney's office
  • Monitored separate email account and correspond with agents and closing attorneys regarding contract related issues
Education
Associate of Arts: Graphic Design Current The Art Institute of Atlanta - Dunwoody, GA

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