Team Lead resume examples

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Skillful Team Lead resume

Abigail Graber
Professional Summary

Skilled Keyholder proficient in processing payments, resolving customer service issues and opening and closing store according to procedures. 

Collaborative team player with 6  years' experience. 


Driven and attentive Stagehand with 1 year of concert production experience. Excellent at following directions and remaining focused during performances. Skilled in stage construction and setup.

Skills

Customer and service oriented 

POS systems

Cash handling accuracy 

Listening skills

Reading comprehension skills

Written and oral communication skills

Energetic self-starter

Reliable and punctual

Organized 

Time management 

Detail-oriented 

Flexible schedule 

Accomplishments

Top 10 in the district for sales. Selling over 114,000 in a quarter. 

Being the top leader in smartwatch sales.

 

Work History
Tech, 08/2018 to Current
Tennessee Performing Arts Nashville, TN
  • Worked with other lighting technicians in set-up and operation of lighting equipment in television and broadway platforms.
  • Assisted the production designers in selecting props and displayed them appropriately on stage for each performance. 
  • Provided post-show clean-up and preparation for the next evening's performance.  
  • Stored, loaded and unloaded set pieces and technical equipment while observing the appropriate safety procedures. 
  • Assisted in all technical and practical effect setup for broadway performances and broke down all equipment at the close of each show. 
Stagehand, 03/2018 to Current
Crew1Nashvile, TN
  • Stored, loaded and unloaded set pieces and technical equipment while observing the appropriate safety procedures. 
  • Assisted in all technical and practical effect setup for concert performances and broke down all equipment at the close of each show. 
  • Worked with a team of 8 to ensure all props and set pieces were in place and moved at the correct times during performances.
  • Operated follow me spot cameras during shows.
House Manager, 03/2018 to 06/2018
Wright Family Franklin, TN
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
     
  • Oversaw the daily activities of clients' household while they were traveling.
  • Developed professional relationships with reliable vendors, including house cleaning and detailers. 
  • Handled incoming mail, bills and invoices and completed appropriate actions.
     
  • Managed and reviewed filing and office systems.
  • Entrusted to handle confidential and sensitive situations in a professional matter.
  • Filed paperwork and organized computer-based information.
Shift Lead, 05/2017 to 03/2018
Coffee & Coconuts Franklin, TN
  • Coached team members in techniques necessary to complete job tasks.
  • Ensured a safe working environment by following all safety procedures, policies and regulations.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Assisted customers promptly and politely, in person and via telephone.
  • Received multiple positive reviews which acknowledged dedication to excellent customer service.
  • Processed cash and credit payments rapidly and accurately.
  • Asked open-ended questions to assess customer needs.
Third Key Manager, 01/2015 to 01/2017
FossilBranson, MO


  • Computed sales prices,total purchases and processed payments.
  • Maintained knowledge of current promotions,policies regarding payment and exchanges,and security practices.
  • Described merchandise and explain operation of merchandise to customers.
  • Recommended merchandise based on customer needs.
  • Placed special orders and called other stores to find desired items.
  • Operated a cash register to process cash,check and credit card transactions.
  • Guided customers in choosing items that reflected personal style and shape.
  • Explained information about the quality,value and style of products to influence customer buying decisions.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
  • Opened or closed the store and balanced the registers each night.
  • Was also in charge of new floor sets and watch reset.
Team Lead, 01/2015 to 01/2016
Rockport Branson, MO


  • Met incoming customers and provided immediate assistance.
  • Retrieved alternate items and sizes on request.
  • Listened to customer needs and preferences to provide accurate advice.
  • Completed purchases with cash, credit and debit payment methods.
  • Increased purchase totals by recommending additional items.
  • Organized items in visually appealing manner.
  • Answered incoming telephone calls with professional and knowledgeable responses.
Banquet Server, 01/2015 to 01/2015
Chateau On The LakeBranson, MO


  • Set up all banquet function table lines, china, silverware, glassware, and center pieces, waiting and beverage stations, and perishable items for banquet service (such as bread, butter, and cream).
  • Served all food and beverages to to guests.
  • Cleared away all dishes and items used in the service of a banquet, including the linens.
  • Ensured the proper storage of all items from equipment to perishable foods.
  • Maintained works areas in a clean and orderly fashion.
  • Prepared for future banquets by folding napkins, filling condiments, and performing other duties as required.
Lead Barista, 01/2012 to 01/2014
Java Pura Coffee CateringHouston, TX


  • Adhered to recipe and presentation standards for specialty coffee drinks.
  • Resolved customer disputes with tact and professionalism.
  • Weighed, ground and packed coffee per customer orders.
  • Updated menu with daily offerings and specials,using personalized artistic touches.
  • Correctly followed all health,safety and sanitation guidelines.
  • Greeted and connected with every customer,recommending drinks.
  • Maintained the highest standards of conduct and service.
  • Managed inventory by establishing and adjusting ordering parameters,forecasting usage and controlling waste.
  • Maintained clean and organized workspace,enabling coworkers to locate resources and product.
  • Maintained calm demeanor during high-volume periods and special events.
  • Designed and printed menus,recipes and promotions and offers.
  • Cleaned equipment, disposed of waste,closed registers and carried out other closing duties.
  • Developed creative and appealing latte art techniques and instructed coworkers in method.
Education
High School Diploma: 2012
Homeschool - Houston, TX
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Job-winning Team Lead resume

Robert DAvila
Summary
Results-driven Network Security Architect with extensive experience in firewall, application and backbone network deployments and design. 
Technical Skills
Skills Experience Total Years Last Used
Cisco ASA, Palo Alto Firewalls, F5 LTM, Cisco Nexus, Various Routing technologies, Linux, Openstack. Advanced 18 2017
Experience
Principle Cloud Architect Sep 2019 to Current
Set Solutions LLC New Braunfels, TX

Act as subject matter expert in a wide variety of cloud and security technologies. Provide consulting, implementation and operational support to clients.

Network Engineering Manager Jul 2018 to Sep 2019
TaskUs New Braunfels, TX
  • Lead a global team of network and security engineers supporting Taskus infrastructure
  • Act as subject matter expert for all Palo Alto deployments
  • Design and architect new location and new solutions
  • Develop Strategy for automation of device management and over all health.
  • Work With Infosec teams for compliancy needs
  • Act as Liaison with all current vendors within our catalogue
  • Partner with other IT groups to develop seamless strategies for growth.
Apr 2012 to Aug 2017
Network Security Architect at Rackspace
  • Design new infrastructure deployments for internal applications
  • Work with cross functional architecture teams thru the business to implement new technology  
  • Develop standards for all internal Cisco ASA, F5 and Palo Alto deployments -Implemented Palo Alto Networking technologies into our internal infrastructure
  • Provide training and mentorship to internal Network security teams  
  • Designed high-capacity clustered ASA network deployment strategy
  • Develop standards for all internal Cisco ASA, F5 and Palo Alto deployments.
  • Develop standards for multi cloud integration strategy
  • Analyze, plan, and design initiatives or flow processes that improve performance and efficiency within the network
Network Automation Engineer Sep 2011 to Apr 2012
Rackspace Hosting
  • Perform complex engineering, design, implementation, troubleshooting as well maintenance tasks
  • Final level of technical escalation for all internal infrastructure deployments.
  • Develop strategy for automation of network device management and deployment  
  • Provided design and technical guidance for tools enabling network and security automation  
  • Act as a networking subject matter expert for various Network Services API's and UIs  
  • Provide metrics and data to measure value of deliverables  
  • Provide Documentation and training to various teams Team Lead Managed Network Security Ops at Rackspace Hosting.
Team Lead Managed Network Security Ops May 2003 to Nov 2011
Rackspace Managed Hosting
  • Lead 48 member team covering 3 shifts  
  • Developed multiple leaders
  • Coached technical and personal development for each team member
  • Represented managed segment in productization process  
  • Managed the transition from legacy systems to IP Commander
  • Introduced Alert Logic, ASA-X and F5 to the Rackspace Product line
  • Designed and implemented Firewall control panel v1.0 - 3.0, handling 16 thousand tickets a month and one of the most automated solutions still utilized today by Rackspace customers
  • Implemented Tiered authentication Tacacs solution for managed
  • Unified firewall and load balancer Code standards for managed
  • Championed and implemented Engineering Awareness Week.
Senior Nework Engineer Feb 1997 to Feb 2001
Qwest Communications
  • Assisted design and implementation of Qwest's Internet Backbone
  • Deployed and maintained the first implementation of HP Openview
  • Acted as a Qwest's representative on the internet2 the project team
  • Acted as the final escalation point for complex customer problems
  • Provided direct support for AOL, Netscape, and Microsoft's internet network
  • Provided Senior level BGP and traffic shaping support
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Security Engineer Aug 2017
ClearDATA Austin, TX
  • Support security related  infrastructure for the ClearDATA's customer base.
  • Design new security policy for the organization.
  • Manage IDS and firewall standards.
  • Productize new security-related toolsets and work with the support teams to implement them 
  • Act as escalation point for all security incidences and work with customers to provide forensics when needed.
  • Assist with HITRUST and HIPPA Compliance audits both internally and for our customer base. 
Education and Training
San Antonio 2001 University of Texas San Antonio.

Degree not obtained.

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Experienced Team Lead resume

Timothy McCoy
Professional Summary

Technologist with 9+ years of experience in various platforms and technologies, currently focusing on ES6+ and modern JS libraries, frameworks and tools. Experience touching multiple platforms with JS, including web(Angular/React), desktop(Electron), mobile(Cordova/React Native) and API/IoT(node). Passion for clean code, mentorship, collaboration, and product delivery.

Skills

Modern JS tech-ES6, Node, React, Redux, Express, Sails, Angular
Modern JS tooling-NPM, webpack, gulp,karma, jasmine
C#/PHP

Laravel 5.x/Lumen

ASP.NET(WebForms/MVC/WebAPI/Core)

HTML5, CSS/SASS/LESS, jQuery

CMS Integrations

Data/System Design

TDD/BDD

Git

Build Automation/CI/CD

Cloud Solutions(AWS, Azure)

Docker/Jenkins/Kubernetes/TravisCI

Project/Process Management

Work History
01/2014 to Current
Software Technologist Self-Employed Elgin, IL

Lead development and strategy for web and mobile software solutions. Aid in cloud architecture solutions and strategy. Lead client in-house/offshore teams through SDLC. Evaluate health status of current/legacy systems. Convert business needs into development road-maps, and aid in building the business case for technical strategic decisions. Experience with everything from startup MVPs to mission critical applications.

Select Client History:

  • Broadway 08/2017-12/2018 -
    -Owning various development efforts (.NET, Node, PHP, React, Angular)
    -Helping  define and implement new processes and workflows
          -Standardizing code reviews
          - Designing a Git flow spec
          - Various style guides
          - Deployment and distribution practices  
    - Helping team strengthen agile practices   
         - Refining sprint model and process across the org      
         - This has improved feedback loops, increased shipped deliverables, and helped with focusing on priorities while staying within client budgets
    -Mentoring mobile/back-end devs building front-end web development skills.  
    -Initiatives have included:
        -Chrome, Firefox, and Safari extensions for existing SaaS app
        -React/Angular SPAs, React Native Apps
        -Building out auth pass-through with IdentifyServer4 with support for SSO, JWT, AD and proprietary devices.
        -Codebase static/dynamic analysis to reduce technical debt and improve performance
        -SOLID, Clean Code coaching
        -Creation and automation of CI/CD Pipelines (VSTS, Docker, Jenkins, k8s)

            -General/Static web dev (HTML5, CSS/SASS/LESS, JS)

  • Fieldgate, LLC 05/2017-12/2017- Providing consulting services to advise on tech stack, architecture, 3rd party software, and processes in preparation of client hiring a dev team to build out new SaaS solution.
  • Stealth FinTech Startup 03/2017-05/2017 - React/Redux development to provide front-end for established financial API, as well as additional Node API feature requests. ~25 screen SPA to facilitate day to day user and agent activities. 
  • Game Link, LLC 03/2016-Present - Designed and implemented software and ops solution to support a fleet of app kiosks used in gaming cafes. Kiosk software built using Electron, Node, AngularJS, and an ASP.NET Web API. Also built out Electron/Node media solution for image/video ads and admin panel for support staff. Latest feature-request involves using SignalR to facilitate kiosk-server communication and implement a server side timer.
  • Fluid Content, INC 05/2015 - 12/2015 - Owners of a content agency reached out to me to discuss developing an interactive learning tool to be used in a STEM academy curriculum. In the end I was tasked with building a P2P video/text chat solution that allowed the students to interact with the main character of a narrative, as well as follow an iterative, interactive treatment that helped them to learn basic programming skills. Tech here included HTML5, CSS, WebRTC, Node, and Socket.IO
  • Craftsman Book Company 04/2015-04/2018- Helped client plan and build SaaS solutions from scratch based on Angular, ASP.NET and Magento, as well as desktop apps and custom Magento APIs. Migrated cost-data solution from Excel/Access to cloud based web solution with Admin interface. Improved operations, increased support functions, and introduced an agile workflow.
  • MyHealthMyPrice 10/2014-03/2015- I worked as a consultant (to eventually function as CTO) for this healthcare startup, building their entire technology foundation from the ground up via lean principles and agile development. While working as their lead, I had the opportunity to start working with big data, cloud computing/storage (AWS and Azure) and Ember/AngularJS/Node, all while prototyping and implementing a solid and scalable MVP.
04/2014 to 08/2014
Contract Devloper, Team Lead Imagination Publishing Chicago, IL
  • Led a group of 4 engineers and 2 testers in the design, and development of .NET, PHP, and WordPress-based software solutions; reported directly to department director. 
  • Assisted in leading efforts to build a proprietary CMS system, a shared asset manager for ad campaigns, and custom client sites.
  • Oversaw digital, marketing, and e-newsletter campaigns
  • Mentored junior developers

10/2013 to 04/2014
Software Engineer Jump Forward, LLC Chicago, IL
  • Created/maintained new and existing web applications utilizing various .NET technologies.
  • Built Crystal Reports
  • Analyzed and designed relational databases using SSMS.
  • Worked on a team of 3 to build a brand new product from the ground up

01/2012 to 01/2013
Web Developer CHC Wellness Chicago, IL


  • Built user interface, data visualizations and designed overall user experience.
  • Designed, developed and maintained web-based applications written using HTML, CSS, ASP.NET WebForms/MVC and PHP.
  • Lead effort to convert flagship WinForm app to ASP.NET MVC web app.
  • Assisted in setup and configuration of build/deploy automation with gated check-in.
02/2011 to 02/2012
Software Engineer Avanade San Antonio, TX


  • Developed code fixes and enhancements for inclusion in future code releases and patches.
  • Managed off-shore efforts as on-site lead.
  • Evaluated potential software products based on new and existing system development and migration requirements.
  • Designed Sharepoint masterpage and page layouts, serving as main Sharepoint support for all technical complications.
Education
2009
Bachelor of Science: Computer Science
Neumont University - Utah
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