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Professional Summary
  • Microsoft Office.
  • Microsoft Project.
  • AutoCAD
  • SewerCad
  • Excellent knowledge in internet
Work History
September 2011-Current Senior Site Civil Engineer Consolidated Contractors International Company | Sate of Qatar
  • Managing construction activities are being Consolidated Contractors Ensure that site activities are being done on site as per quality, safety and engineering International Company/ State of Qatar Project : Water Mega Reservoirs and Main requirements mentioned in project specification.
  • Pumping Station Client: General Electricity and Water Monitoring site activities on daily basis through regular site visit, including Corporation Project Management:ENERGOPROJECT solving site technical and logistic problems.
May 2015-April 2016 Technical Consultant |
  • ARCADIS Design and Preparing monthly look ahead plan for site Consultancy activities complies with project general plan.
  • Preparing daily, weekly and monthly site progress reports and reports it to project management.
  • Working closely with all levels of management, engineers and field operations staff, Liaising with other engineering disciplines on project to ensure integrated solutions for project meet objectives.
  • Managing subcontractors by issuing work order based on work requirements, monitoring subcontractors by daily reports and regular site visit.
  • Managing construction activities on site to achieve the required targets as per.
Site Civil Engineer |
  • Consolidated Contractors mentioned in the contract as per safety International Company/ State of Qatar quality technical requirements.
  • 1 Project : Bani Hajar Infrastructure and Local Road Project Client: Public Work Authority /Local Roads and Drainage Program.
Project Management Consultant |
  • Parsons Brinckerhoff.
September 2011-April 2015 Technical Consultant Hyder Consulting Middle East Limited |
  • Coordination with subcontractor and managing their work comes under my responsibility.
  • Reporting the activities is being done on site on daily basis to control department and project management through official reports, issuing three months lock ahead schedule which describe the upcoming activities to be done on site through 3 months including quantities, manpower and equipment calculations.
  • Coordinate with different parties and stakeholders to ensure that work ongoing agrees with country policies and regulations.
  • Managing construction activities are being done on site.
  • Title :Site Civil Engineer Ensure that site activities are being done on Company :Consolidated Contractors site as per quality, safety and engineering requirements mentioned in project International Company/ State of Qatar Project: Dukhan Highway Project- Central specification.
  • Monitoring site activities on daily basis Contract. Client: Public Work Authority/Expressway through regular site visit, including solving site technical and logistic program. Project Management: KBR. problems.
  • Preparing monthly look ahead plan for site Technical Consultant: ATKINS. activities complies with project general plan.
  • Preparing daily, site progress reports and reports it to project management.
  • Managing subcontractors by issuing work order based on work requirements, monitoring subcontractors by daily reports and regular site visit.
  • June - August 2011 Training on engineering planning, site construction, cost control, procurement, and.
intern Engineer |
  • Civil) HSE.
  • This training was followed by practical experience: design of beams, columns, slabs, Company :Consolidated Contractors and frames in general.
  • Implementing site visits with main project International Company/ Sultanate of Oman engineers.
  • Project: New Port A lDuqm - Maritime work Applying civil engineer basic design.
Designer and Technical Consultant Ministry of Transportation and Communication |
  • Khatib & Alami ) and Royal Haskoning.
2011 Bachelor degree: Engineering Birzeit University Engineering
2006 General Secondary Certificate, Scientific Stream/ Palestine:
Member of Jordanian Engineers Associate Member of Qatari Engineering and consultant Offices Accrediting Committee
Arabic: Mother tongue English: Excellent
Additional Information
  • Nationality: Palestinian Telephone:003 Place and Date of Birth: Ramallah, 28 June 1988 E-mail: Country of Residence: State of Qatar
  • 4
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Professional Summary
Experienced professional, ready dive back into the IT industry as a Software Developer. Highly motivated and open to new experiences and continuous learning.


  • JavaScript
  • Ruby
  • Ruby on Rails
  • React
  • Angular


  • Java 8
  • Android
  • Kotlin
  • Relational DB and SQL
  • Windows, *nix, Mac


  • Developer
  • Development Manager
  • Tech Lead
  • Technical Project Manager
  • Tech/User Liaison
  • Waterfall
  • Agile-like Development Process
Work History
Student, Web Developer Track: Graduate May, 2018 11/2017 to Current San Francisco, CA
  • Problem Solving, Debugging, Command Line, HTML, CSS, JavaScript/ES6, Git Basics, OOP in JS, REST & APIs, DOM Manipulation, Using agile practices, user stories & requirements, Call Stacks, Recursion, Arrays & Strings, Algorithmic Thinking, jQuery, Angular, React, Ruby, Ruby on Rails.
Developer and Manager 04/2009 to Current
AldersoNet, LLC Fountain Hills, AZ
  • Developed and maintain three revenue-generating Android apps. See
  • All apps use ACRA error reporting system, Maven, JIRA, Subversion, Gradle. All apps tested with JUnit and cleaned with Lint.
  • Contact Ringtones - Set unique ringtones for text messages, phone, and email.  Java: synchronous multi-threading, semaphores, cache, sockets io. Android API: activity/fragment, alarms, cursors, graphics, service, receivers, SMS/MMS, billing, media, MySQL database; IMAP API
  • VolCon - Volume Control, Locker, and Scheduler. Simple schedulable volume override.
  • Bumper Hangman - An explosive mix of hangman and pool. LibGDX - open source game development framework; physics, stages, actors, gestures, demo. Android API: activity/fragment, billing, graphics, Google Play Games. Amazon SDK and Amazon Game Circle. Java: multi-threading, generics, concurrency.
Director 02/2002 to 03/2009
University of Maryland College Park, MD
Project Director and Program Manager for Senior Vice President and Provost 07/1999 to 11/2001
iXL Inc New York, NY
Vice President, Director of Financial Services 01/1999 to 07/1999
Thaumaturgix, Inc New York, NY
Lead Technical Consultant 07/1985 to 12/1998
University of Maryland College Park, MD
Assistant Director New Technology and Distributed Systems
Lead programmer and project manager 01/1995 to 01/1998
University of Maryland College Park, MD
  • hands on design, development and implementation (full lifecycle, OOA, OOD) of transactional systems both mainframe and Web-based.
  • Languages: Java, C, C++, COBOL, CA IDEAL on Unix.
Applications Manager 01/1995 to 01/1998
University of Maryland College Park, MD
  • Mission-critical systems within the Office of the Registrar.
  • Designed, coded and implemented the first fully-functional Web-based drop/add registration system including writing a maintenance-free fully reentrant COBOL back-end (mirrored CA-IDEAL legacy), CICS-to-Unix-server state machine and C/C++/Unix Web front-end.
  • Maintain legacy back-end systems.
Sr. Systems Analyst/Systems Analyst/Programmer Analyst 02/1987 to 02/1995
  • Design and develop of mission-critical administrative systems.
Bachelor of Science: Computer Science, English University of Maryland - College Park GPA: 3.59
Java 8 OCA/OCP Programmer II - Oracle Certified Professional: 2016 -
This resume is created in 7 minutes.
  • 10 years of cumulative experience as Product Owner, Business System Analyst, and Web Developer
  • Solutions Manager for Retention Marketing Systems
  • Expertise in gathering and analyzing business requirements through interviews, stakeholder meetings and JAD sessions
  • Experienced in Agile methodologies; Scrum and Kanban
  • Expertise in documenting and mapping the business processes for business process automation
  • As a Product owner, led Email content automation program spanning multiple systems.
  • Conduct GAP analysis and write use cases.
  • Advanced knowledge of HTML, Javascript, CSS and PHP. Proficient in creating UI and wire-frames
  • Developed complex business functionality as a proof of concept (POC) for business buy-in which was later fully funded as a project
  • Lead project teams spanning to different time zones and countries for successful delivery of assigned projects
  • Experience in managing multiple projects and teams simultaneously
Technical Skills

Business Analysis/Project Management Tools:

MS Project, MS Office, CA Clarity, Jira, VersionOne, Mingle

Design  and  development  tools:

HTML, XML, JQuery, JavaScript, PHP, CSS & media queries, Adobe Photoshop, Adobe Dreamweaver, Axure, Moqups, MS visio


Postgres, MySql, Oracle

Other Applications:

Epiphany CRM, HP Teamsite 7.3.x., XAMPP

Development Methodologies:

Waterfall, Kanban, Scrum

Solutions Manager Sep 2016 to Current
Macys San Francisco, California

  • Manage features roadmap for all of the Retention Marketing Systems including CRM, CMS, Hadoop and Reporting systems
  • Design solutions outlining options and recommended approach to get management buy-in
  • Work closely with management at all levels to understand the business feature request and rank them against the KPIs and expected ROI
  • Work closely with Data Science, Analytics and Reporting teams for data requirements to improve the decision models
  • Design data flow, wire-frames and UI mockups
  • Write user stories and use cases
  • Lead for the Marketing Technology Lean Lab
  • Lead UAT sessions; Provide inputs for user training documents

Key Projects: Product Recommendations, Email Auto Assembly, Marketing Systems Dashboard, SMS and Push Automation, Abandoned cart notifications

Sr. Systems Analyst Dec 2013 to Sep 2016
Macys San Francisco, California
  • SME for Content Management Systems (CMS)
  • Work closely with product managers and business team to understand the content requirements
  • Write user and technical stories
  • Manage CMS feature backlog, prioritize the user stories
  • Design data flow diagrams, wire-frames, UI mockup
  • Work closely with technology teams (Dev, QA, Architects) to identify the data and system impacts
  • Lead cross-functional team of engineers, QAs and UX designers to develop features and fix product defect
  • Create database models
  • Lead UAT sessions; Prepare training document and conduct user training

Key Projects: Marketing Emails, transactional emails, Content Personalization.

Sr. Technical Consultant May 2010 to Dec 2013
GSPANN Technologies Inc Milpitas, California
  • Led multiple projects in a role of Sr. Technical Consultant/Delivery Manager
  • Consultant for Marketing CMS and managed the end to end functionality for all marketing initiatives related to CMS
  • Identified opportunities to automate business processes and functions
  • Developed technology and product roadmap to support customer requirements
  • Managed development process to ensure adherence to time-line, deliverable commitments, and as per business requirements
  • Perform gap analysis; write BRD and FSD
  • Design UI and assist with development team with data modeling
  • Created executive presentations to communicate project results and recommendations to facilitate senior management decision making process
Web Developer Jan 2008 to May 2010
Integrated Enterprise Solutions Inc. (IES) Wappingers Falls, New York
  • Increased web clientele for the employer by 25%
  • Led the initiative of setting up web hosting service that IES could offer to their clients
  • Gathered and analyzed prospective client requirements for web related projects
  • Conducted research and recommended the web application, off-the-shelf applications that can used as the framework for client projects
  • Conducted research and provided inputs to the business development team for proposals to the customers
  • Planned, designed and executed the web development projects as per the client requirements
Web Developer/DB Architect Jan 2006 to Dec 2007
CCODC - Division of Marist College Poughkeepsie, New York
  • Gathered the business requirements and data requirements through extensive interviews
  • Produced deliverables including Business Requirements Document and Use Case Diagrams in accordance to established standards and within allocated time frame
  • Designed data model
  • Designed rules driven website and custom CMS to manage the website content
  • Created user manual; Conducted UAT and user training
Technology Analyst Aug 2004 to Dec 2005
Accenture Bangalore, Karnataka, India
  • Provided hardware and software support to Accenture employees worldwide
  • Monitored and analyzed the data calls received by the team
  • Developed the training modules for new hires
  • Trained new hires - process and product training
Master of Science, Information Systems 2007 Marist College Poughkeepsie, New York, USA
  • Scrum Certified Product Owner (CSPO)
  • Pragmatic Marketing Certified (PMC -III)
LinkedIn Profile

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Education and Certifications
Bachelor of Science: Computer Information Systems Strayer University Rockville, MD, USA
Master of Science: Educational Technology Strayer University Rockville, MD, USA
Certification: 291-EC-6 ACT of Houston Houston, TX USA
Certification: 154-ESL ACT of Houston Houston, TX
GT Certificate Harmony ISD Sugarland, TX
Core Competencies
  • Self contained classroom instruction
  • Lesson Planning
  • Differentiated instruction / RTI
  • Instructor led online learning
  • Skilled technologist
  • Organizational development
  • Flexible and adaptive
  • Growth mindset
Technical Skills
Journeys, STEMscopes, Studies Weekly, Reasoning Minds, iRead, MyOn, NWEA Map, MAP analytics, Skyward, HTML5, PHP, JavaScript, MS Office, MS Project, Microsoft Project, SharePoint, Online learning software
08/2018 to Current
Taught English Language Arts (ELA) to diverse class of 44 students.
Established clear objectives for all lessons, units and projects.
Performed student background reviews to ascertain learning deficiencies and strengths in order to develop tailored lessons based on student needs. Observed and assessed student performance, keeping thorough records of progress.
  • Observed and assessed student performance and maintained thorough records of progress.
  • Used variety of teaching techniques to encourage student critical thinking and discussion in ELA courses.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Created lesson plans in accordance with state curriculum and school-wide curriculum standards.
  • Coordinated after school tutoring hours with other teachers to help students in need of extra attention.
  • Improved students' reading levels through guided reading groups and whole group instruction.
2nd GRADE TEACHER OF RECORD Harmony Science Academy Sugarland, TX
  • Created lesson plans in accordance with state curriculum and school-wide curriculum standards
  • Collaborated with other staff members on 2nd Grade team to plan and schedule lessons promoting learning and student engagement
  • Accepted coaching from fellow teachers and administrators and immediately incorporated feedback
  • Implemented variety of teaching methods such as hands-on manipulatives, whole group instruction, small group intervention, discussions. Employed broad range of instructional techniques to retain student interest and maximize learning. Observed and assessed student performance and kept thorough records of progress
  • Established clear objectives for all classroom procedures, behavior management, lessons, units testing, and projects
  • Identified early signs of emotional, developmental and health problems in students and followed up with parents. Mentored and counseled students with adjustment and academic problems
  • Educated students in various stages of cognitive, linguistic, social and emotional development. Differentiated instruction according to student ability and skill level
  • Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences
  • Employed variety of fiction and non-fiction textual materials to encourage students to read independently. Improved students' reading levels 168.8% through guided reading groups, whole group, online reading program instruction. 9 Lexiles taken during academic year 218 L – Average first Lexile scores 387 L – Average last Lexile scores
03/2016 to 07/2019

Responsible for performance measurement, strategic planning, training and execution of digital marketing initiatives.

  • Implemented teaching methods such as lectures, discussions and demonstrations
  • Provides SME knowledge training for Enterprise software
  • Employed instructional techniques to retain staff interest and maximize learning
  • Improved staff technical levels from null to advanced competencies through guided training groups, whole group instruction
  • Deploys advanced email communication campaigns
  • Lead over 100 staff members to adopt new technologies
  • Assessed initiatives and provided meaningful data sourced reports
02/2013 to 02/2015
  • Implementing a focused path for digital marketing projects; directly led systems development and technical cross-functional training initiative
  • Created industry specific training using learning delivery software Trained fifty ( ) executives, team members and remote partners on new system
  • Accomplished 100% completion of staff training content management systems to ensure thorough back up capabilities within first six months
  • Led team with integration and migration of several websites offering advanced level training and assessment
  • Developed and directed launch of new projects, resulting in 100% error free outcome
  • Eliminated redundancy of systems and streamlined processes by establishing job request system in three months with zero errors
  • Deepened and fostered relationships with constituents and service providers
  • Defined and deployed advanced digital features for product specific digital assets
  • Produced reports detailing results of campaigns and measured campaign impact and performance
  • Increased efficiency of complex web based production by 50% within one year
02/2011 to 02/2013
DIRECTOR OF WEB COMMUNICATIONS The University of Texas at Brownsville Brownsville, TX
  • Led and implemented the creation of web based marketing efforts geared for student engagement and retention atThe University of Texas at Brownsville
  • Created, analyzed, and reported on strategic digital marketing campaignsfor the Office of the President, News and Information, and Institutional Advancement
  • Served as freshmanorientation instructor
  • Selected Achievements: Leveraged current digital assets and improved message, design and navigation to streamline student engagement via priority enrollment services
  • Successfully implemented compliance sheriff system to function with 100% efficiency; produced interactive, newly branded web presence which reflected newly adopted branding with ongoing system change efforts
  • Executed data cleaning measures and continuance for Raiser's Edge database integral to University Advancement activities
02/2008 to 02/2011
PRINCIPLE OWNER / CONSULTANT Monarch Park Web Consulting Tampa, FL
  • Coordinated web-based and instructor led training
  • Selected and implemented appropriate digital tools, programming languages, and applications to meet goals
  • Selected Achievements: Taught technical continuing education for The University of South Florida with high acceptance rating
  • Developed application models, image templates, to meet user needs at industry standards
  • Trained over 150 international employees, executives, and front line workers on the use and application of Microsoft Project Server and MS Project concepts and principals to enhance in strategic productivity program
  • Effectively trained over 300 staff members, executives and support personnel on customer software usage for national law firm
  • Developed technology upgrades, system improvements and training for for government agency
  • Achieved large-scale corporate training initiative across the state of Florida to support software upgrades and increase staff capabilities
  • Developed, deployed, trained custom software for national law firm
02/2007 to 02/2008
PROFESSIONAL DEVELOPMENT OFFICER | INSTRUCTOR Hillsborough Community College - Corporate Training Center Tampa, FL
  • Implemented communications and development projects, and led needs assessments, corporate planning,professional development activities and technical training to meet organizational objectives
  • Selected Achievements: Led needs assessments, corporate planning, and professional development activities to ensure organizational objectives were realized
  • Solved communication challenge with national agency to resolve contract dispute and move forward with contract negotiation
  • Hired, managed, and scheduled 193 contractors/trainers
  • Designed, prepared, and delivered professional development training, programs, promotional materials, enrollment, and tracking methodologies for implementing adult training activities

Multi-talented teacher of record consistently rewarded for success in planning and operational improvements. Experience in online instructional development and class management procedures positively impacting overall student growth.

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Professional Summary
Talented professional with an extensive background in aviation technical consulting, specializing in Aircraft Records Audits and evaluation, and Maintenance Representation for aircraft maintenance checks. With More than 9 years of experience in Aircraft Records. Experience with documentation of ATR42, EMBRAER ERJ175 , Boeing 737, Boeing 757, Boeing 767, Airbus 320, Airbus A330, Airbus A340, among others.  Aircraft  transfers, Midterm inspections, Re-delivery inspection, Aircraft and engine pre-purchase inspections, Maintenance planning and technical support.
  • Bilingual Spanish/English
  • Excellent communication skills
  • Customer relationship building
  • Strong initiative
  • Strong team player
  • Strong written and verbal communication skills 
  • Excellent attention to detail and organizational skills.
  • Supervisory experience
  • Project management 
  • Knowledge of aircraft records requirements and processes.
  • Ability to handle multiple duties/priorities on a daily basis.
  • Ability to function effectively under deadlines and still maintain accuracy
  • Able to keep up in a fast-paced work environment
  • Fast learner
Work History
Senior Technical Consultant 08/2016 to Current
  • Aircraft and Engine records inspection for Delivery and Re-Delivery agreement conditions compliance, including but not limited to: Airworthiness Directives, Service Bulletins, Major Modifications, Supplemental Type Certificate Modifications, Structural Repairs, Maintenance Checks, Repair and Overhaul compliance, Landing Gear and life limited parts back to birth inspection.
  • Aircraft Maintenance Program bridging analysis and compliance preparation.
  • Aircraft and Engine records pre-purchase inspection.
  • Aircraft Mid Term inspection.
  • Aircraft and Engine Profile preparation for sale.
  • Aircraft Maintenance Work Scope preparation.
  • Service Bulletins and tooling analysis. 
International Technical Consultant 07/2013 to 07/2016
Santos Dumont Dublin, Ireland
  • Aircraft Records Audits (Airframe, Engines, Landing gears, APU.).
  • Aircraft Reposition.
  • Aircraft Tranfers.
  • Midterm inspections.
  • Re-delivery inspection.
  • Aircraft and engine pre-purchase inspections.
International Technical Consultant 01/2013 to 06/2013
Air Canada Fleet Transition Team Montreal, Canada
Support Air Canada with Aircraft and Engine records inspection for Delivery and Re-Delivery agreement conditions compliance, including but not limited to: Airworthiness Directives, Service Bulletins, Major Modifications, Supplemental Type Certificate Modifications, Structural Repairs, Maintenance Checks, Repair and Overhaul compliance, Landing Gear and life limited parts back to birth inspection, in order to transfer 15 Embraer ERJ 175 to a local airline. 
Supervisor, Maintenance Planning 04/2012 to 01/2013
Santa Barbara Airlines Maiquetia, Vargas. Venezuela
  • Responsible for coordinating and directing the management of scheduled maintenance for the B757 and B767 fleet.
  • Maintenance planning.
  • Preparation of workscopes for heavy maintenance, Documentation and management of aircrafts records.
  • Verification of airworthiness directives. 
Planning Engineer 10/2011 to 04/2012
Santa Barbara Airlines Maiquetia, Vargas. Venezuela
  • Develop and evaluate maintenance programs, Airworthiness Directives, technical documentation and procedures for the modification, installation, inspection, alteration and / or repair of various components / parts in the systems area of the fleet.
  • Preparation and Review of Engineering orders, Technical Bulletins, Maintenance Orders.
  • Generation of maintenance instructions to ensure compliance of Airworthiness Directives, Service Bulletins, Service Letters and Life Limit Parts.
  • Provide response to the requirements of technical and engineering data generated by Maintenance and Operations.
  • Advise maintenance personnel in the development of the aircraft scheduled services. 
Aircraft Maintenance Engineer 09/2008 to 10/2011
Santa Barbara Airlines Maiquetia, Vargas. Venezuela
  • Develop and evaluate maintenance programs, Airworthiness Directives, technical documentation and procedures for the modification, installation, inspection, alteration and / or repair of various components / parts in the systems area of the fleet.
  • Preparation and Review of Engineering orders, Technical Bulletins, Maintenance Orders.
  • Generation of maintenance instructions to ensure compliance of Airworthiness Directives, Service Bulletins, Service Letters and Life Limit Parts.
  • Provide response to the requirements of technical and engineering data generated by Maintenance and Operations.
  • Advise maintenance personnel in the development of the aircraft scheduled services.
Internship 01/2008 to 05/2008
Aserca Airlines Maiquetia, Vargas. Venezuela
  • Work done: Review of the aging program for the maintenance program of the DC-9 fleet. Development of Engineering Orders relating to the aging program. 
MBA: Aviation management 2018 Lynn University - Boca Raton, FL. USA
Bachelor of Science: Aeronautical Engineer 2008 UNEFA - Maracay, Aragua, Venezuela
Training courses
  • Quality assurance in aircraft maintenance, By Aserca Airlines.
  • Reading and interpretation of aeronautical structural plans. DC9-30, By Aserca Airlines.
  • Reading and interpretation of the SRM (Structural Repair Manual) DC9-30, By Aserca Airlines.
  • Eddy Current Level II, By Santa Barbara Airlines.
  • Reduced Vertical Separation Minimum (RVSM), By Santa Barbara Airlines.
  • Human Factors in Aircraft Maintenance, By Santa Barbara Airlines.
  • Corrosion Boeing 757 - ATR42, By Santa Barbara Airlines.
  • Base and Line Maintenance Boeing 757-Series, By Santa Barbara Airlines.
  • B757-200 Wheels and Brakes Assembly and Disassembly, by Avianca.
  • B-757, B737 and A320 Wheels and Brakes Assembly and Disassembly, By Goodrich.
  • Safety Management System (SMS), by Santa Barbara Airlines.
  • Quality of processes and Root Cause Analysis, by Bureau veritas
  • Alkym® / Management and Control System for Aircraft Maintenance, By Volartec. 
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Professional Summary
Business  student with excellent writing and communication ability. Brings additional valuable knowledge from a business AA degree and work in progress to achieve bachelor's in this field.  Proficient student looking for an opportunity to use my knowledge and skills to help grow the company and gain experience along the way.  Highly motivated sales associate with extensive customer service and sales experience.
Work History
Mobile Technical Consultant, 11/2014 to 06/2015
Best Buy Bellevue, WA
  • Increased sales volume and was the top seller in the department for 3 months in a row.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Met existing customers to review current services and expand sales opportunities.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Managed call flow and responded to technical support needs of customers.
  • Resolved problems with malfunctioning products.
  • Activated accounts for clients interested in new services.
  • Researched, troubleshot and resolved complex problems independently.
  • Assisted customers with order placing.
  • Provided on-call support for critical issues.
  • Worked closely with team members to meet or exceed all customer service requirements.
Front Desk Lead, 04/2016 to Current
SpringHill Suites by Marriott Seattle Downtown/South Lake Union Seattle, WA
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Computed bills, collected payments and made change for guests.
  • Made and confirmed reservations.
  • Promoted the hotel brand's loyalty scheme through Enrolling guests into the Marriott Rewards program.
  • Updated team members about changes in hotel products, services, pricing and policies.
  • Greeted and welcomed all hotel guests with a smile.
  • Recruited and trained more than 8 new members of the guest service team.

  • Analytical and critical thinker
  • Skilled multi-tasker
  • Superior attention to detail
  • Strong research skills
  • Adaptable learner

  • Attention to detail
  • Developing local contracts
  • Highly competitive
  • Strong communication skills
  • Mobile data devices installation
Associate of Arts: Business, 2018
Shoreline Community College - Shoreline
BBA: Starting Bachelor Program in Business HR field., 2020
Eastern Washington University - Bellevue
Received a certificate at Shoreline community college from the head of business department for my achievement which was winning an airline simulation competition between all the business students in the respective quarter.
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Professional Summary
  • Has 6+ years of total experience in IT and 5 years of experience in ORMB
  • Exceptional understanding of OUAF framework, Oracle Revenue Management and Billing Data model and its integration with different systems through inbound and outbound interfaces
  • Experience in designing and development of Algorithms, Background Jobs
  • Knowledge on Configuration Tools like Business Objects, Business services and Plugin Scripts
  • Experience on creation of different system configurations and applying it on different environments through bundles
  • Proficient knowledge on modules like Transaction Feed management, Rules Engine, Pricing Management, Billing and Payments
  • Good SQL writing  skills and have experience on REPORTS using PLSQL components that are integrated with Oracle BIP
  • Strong analytical and problem solving skills along with programming experience
Work History
ORMB Technical Consultant, 10/2016 to Current
Cognizant technology solutions US Corp
  • Designed and developed solutions for reputed clients in Insurance domain
  • Working as an Onsite Coordinator and technical lead, collaborating closely with business users and team members to plan, design and develop robust solutions.
  • As part of technical team, worked on development of modules like Auto Payments creation and cancellations, Adjustments and commissions.
  • Supporting Production team to analyze and solve the Production issue on daily basis
ORMB Technology Analyst, 07/2011 to 09/2016
Infosys Ltd Plano, TX
  • Designed and developed solutions for an American multinational financial services corporation
  • Worked on implementing TFM, Pricelist Assignments to customers using OUAF components like Batch jobs and Algorithms
  • Worked on creating the pricing using Pricelist Pricing and customer pricing
  • Worked closely with functional team to gather the requirements and understanding of business process flow. 
  • Worked as a part of Production team to monitor the control-M batches, analyze the Production issues and provide the solutions
Technology: ORMB, Oracle BI Publisher
Languages: Core Java, SQL, PL/SQL
Databases: Oracle, MS SQL Server
Tools: JIRA, Confluence, Bitbucket, SourceTree, Tortoise SVN, Putty, Citrix  
SDLC Methodology: Agile, Waterfall
Bachelors of Technology: IT, 2011
Punjab Technical University - Jalandhar
Certifications and Trainings
  • Certified in Oracle Revenue Management and Billing
  • Have undergone training in Oracle RMB by Oracle Financial Services
This resume is created in 7 minutes.
Professional Summary
Reservoir Engineering and/or Project Management position SUMMARY Over 25 years engineering/consulting experience with 10 years as Project Manager/Project Lead Over 8 years Oil & Gas experience with 6 years Reservoir Engineering responsibilities Over 12 years experience with focus on engineering consultation, business evaluation, risk analysis, stock analysis, portfolio management, and stock/option trading Responsive to changing organizational priorities; user-oriented; able to lead and direct efforts of staff by involving them in decision making and plans Strong background in software development, software project management including cost and schedule planning, risk management, and performance management; extensive experience with software lifecycle Designed, developed, and tested International Space Station (ISS) Command Displays using C, C++ and Pro*C with X-Windows/Motif user interface
Work History
Principal Consultant, 01/2000 to Current
C & N IT Consultants Houston, Texas
  • Formed C & N IT Consultants.
  • Company focuses on engineering consultation, business evaluation, risk analysis, stock analysis, portfolio management, and stock/option trading.
  • Manages all aspects of the company ranging from marketing, engineering, accounting and budgeting.
Project Manager, 01/1999 to 01/2000
KEANE, INC Houston, Texas
  • Coordinated the activities of 20 managers in a global restructuring engagement for a major computer manufacturing company resulting in successful transition that cut cost by over 20% Served as a communication focal point to clients and consultants Formed strong relationship with Keane consultants, providing mentorship and guidance for career planning Identified and communicated new opportunities to sales department/branch office Facilitated communication between the user community and development teams Managed client expectation and ensured quality of delivery service to clients.
Senior Software Engineer, 01/1997 to 01/1999
  • Designed, developed, and tested International Space Station (ISS) Command Displays in C/C++ and X-Motif.
  • Directed subsystem testing and Anomaly Report resolution.
  • Designed, developed, and tested software to launch CPS from PRIME.
  • Mentored students in the Lockheed Martin Honor pilot program.
Lead/Senior Technical Consultant, 01/1995 to 01/1997
  • Directed the design & development of OR models that monitored fares and schedules to optimize revenue.
  • Recommended the introduction of a scaled-down version of PROS's main line targeting smaller airlines that resulted in 25% increase in revenue.
  • Designed and developed programs using C/C++ in UNIX and OS/2 environments to simulate booking request patterns for several major airlines.
  • Designed, developed and tested forecasting and OR models for airline revenue management using C/C++.
Software Consultant, 01/1993 to 01/1995
GTR Houston, Texas
  • Designed and developed programs using C/C++ in UNIX environment to normalize deviated well data.
  • Analyzed and evaluated well logs, core data and oil well production data.
  • Designed and developed an application package to assist Inventory Personnel in querying, modifying and updating information in the Database using Oracle Forms.
Teaching Assistant, 01/1990 to 01/1992
UNIV. OF HOUSTON Houston, Texas
  • Instructed and assisted in teaching Probability & Statistics for Engineers.
  • Instructed and assisted in teaching Engineering Design & Advanced Engineering Economics.
Reservoir Engineer, 01/1984 to 01/1990
SAND-PINE INC Garrison, Texas
  • Coordinated the activities of a multi-discipline re-structuring group that identified viable projects to pursue and increased revenue by 20%.
  • Analyzed and evaluated well logs, core data and oil well production data.
  • Analyzed and evaluated economic feasibility of new and existing ventures.
MS: Industrial Engineering, University of Houston - Houston, Texas
BS: Petroleum Engineering, University of Texas - Austin, Texas
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Professional Summary
Client-focused Professional Services Consultant with almost 4 years experience deliveringsolutions to complex business integration challenges using Axway Products.
Work History
WORK H 02/2013 - 02/2015
Technical Consultant II B2B IntegrationAxway Inc
  • ASP.
  • NET, C, C++Eclipse, Net Beans, IRise Studio 7.0, IBMOracle 11g, SQL Server, MySQLJazz, Requirement analysis, agileOracle SQL developer, SQL managementmethodologies studio, Toad, MySQL workbenchAxway Products - Interchange, CSOS,Windows, Red Hat LinuxEPedigree, Sentinel, Composer, Mailgate,.
  • FileTransferDirect.
  • Work with clients from different business domains on a daily basis to understand andimplement complex business requirements.Lead onsite project kickoff meetings with presentation on licensed Axway Product(s).Conduct discovery sessions with project stakeholders and technical teams to identifyrequirements.Recommend architectural improvements, design and integration solutions.Develop network and architecture diagrams to finalize design and confirm requirements.Perform implementation and integration of Axway Product(s) to ensure secure file transferbetween clients and their business partners.Propose and develop technical feasibility solutions for new functional requirements as anextension of the base product.Travel onsite for deployment and conduct knowledge transfer/training sessions to variousgroups with different responsibilities.Act as a liaison between customers, Axway's R&D, product management and Support teamfor functional issues identified during integration.Document project work and provide customers with IQ/OQ document.Handle multiple projects and track their progress with focus on deadlines.Manage critical situations with customers and strive for excellent customer satisfaction.
Technical Consultant I, B2B IntegrationAxway Inc
  • Identified clients' business requirements and developed custom solutions for Axway'sGateway Interchange to support business needs.Implemented Axway Products on several customer environments and integrated with theirbackend processes for secure file transmission.Supported customers with daily operational maintenance and troubleshooting.
Bachelor of Engineering: Computing StudiesArizona State University - Tempe
Computer ScienceAnna University - Chennai, IndiaComputer Science:
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July 2016 to Current
Asian1 Bellingham, WA
October 2015 to March 2016
Aramark Bellingham, WA

  • Cooked and prepared food according to production guidelines and recipes. 
  • Ensured food was stored at the appropriate temperature for the appropriate length of time and followed all food safety standards.  
  • Completed daily temperature logs.    
  • Washed, peeled, and cut various foods, such as meat and vegetables, to prepare for cooking or serving.
  • Was responsible for using correct portions when cutting, preparing, and serving items.
  • Cleaned and sanitized work areas, equipment, and utensils.
Kitchen Help / Cook
June 2014 to October 2015
Panda Express Bellingham, WA
  • Cooked menu items in cooperation with the rest of the kitchen staff.
  • Demonstrated basic knowledge of menu and prepared food according to company\\'s guidelines.
  • Carried food supplies, equipment, and utensils to and from storage and work areas.
  • Ensured constant and adequate supply of ingredients are prepared according to company specifications and local health regulations.
  • Sorted, rinsed and washed dishes.
  • Ensured a clean, safe and well-organized restaurant.
Technical Consultant
January 2013 to March 2014
Sutherland Global Services Manila, Philippines

  • Answered incoming calls/chats and performed initial troubleshooting on all Samsung products, logged appropriate information & resolved issues.
  • Provided technical support on computers, televisions, Blu-ray/DVD/MP3 players, home theater systems and smartphones.
  • Processed service requests and saved transactions as pending in system until resolved.
  • Maintained high level of technical expertise, soft-skills and customer service etiquette skills.
  • Provided top-quality customer service and technical assistance to all customers of Samsung products.
Technical Support Professional
August 2011 to May 2012
Stream Global Services Manila, Philippines
  • Assisted customers via phone by diagnosing problems and providing resolutions for technical, billing and service issues.
  • Provided technical support on 3G/4G wireless broadband devices, routers and VoIP phones using documented procedures and available tools.
  • Researched, prioritized and resolved customer issues in timely and accurate fashion.
  • Maintained documentation of customer inquiries and responses for future references.
  • Handled dissatisfied customers in a polite and professional fashion.
  • Ensured proper escalation procedures are followed.
Two-Year Diploma in Computer and Electronics Technology, 2011 System Technology Institute Naga, Camarines Sur, Philippines
Character Reference:

Veronica Kessler 

Panda Express - Manager

Paul Cruzana

Panda Express - Manager

Menchie Magbanua

Sutherland Global Services - Quality Assurance Officer