Experienced bilingual Technical Support Analyst with over 4 years of experience in Information Technology Industry and over 2 years Salesforce CRM Administrator experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Salesforce Certified Administrator
Credential ID: 21318868
Received the Outstanding Student Award from Great Bay Community College for leading the International Club for 3 years. The club consisted of 20+ new and existing students from a range of countries. As president I arranged, hosted meetings and scheduled work for club members to raise club funds.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Logged, trafficked and updated projects in job management software.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Distributed an updated weekly report of project priorities to team members and management.
Rose Dow - Project Manager at Speedpro Imaging
Phone: (978) 828-7030
Shari Piper - Customer Support Manager at Amadeus Hospitality
Phone: (603) 204-4080
Bill Pingree - Retired Portsmouth Orthodontist
Phone: (603) 370-1944
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Quality-focused Principal Consultant successful at managing customer expectations and delivering exceptional results built on extensive industry knowledge.
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