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Seeking opportunities that showcase the range of proven technical, analytical and customer service skills necessary to the Help Desk environment. An extensive background in high-end tactical jet avionic systems maintenance and troubleshooting anchors acquired technical, analytical skills. Having both taught customer service soft skills in formal classroom settings, applied them from inbound call center experience to assisting first time/ novice DIYers and small business owners on a Big Box retail chain sales floor or, among corporate end users. The principals and practice remains true and consistent. Equally demonstrated results in Program Management supervisory functions.
A demonstrated commitment to technical training and applied Customer service principals.
-CompTIA Certified Professional
-A Plus Certified
- Network Plus Certified
-Server Plus Certified
- CTT Plus Certified Technical Trainer
-Microsoft Certified Professional
-OSHA analyst and administrator
-Master Training Specialist, Department of the Navy
Sales Associate- Certified Hardware Associate:
Accomplishments: Reorganized sub-custody and preventative maintenance procedures resulting in increased availability of high dollar material. Functional area was "Outstanding" on Navel Aviation Readiness Evaluation.
Accomplishments: Developed and implemented required safety programs consistent with federal laws. Implemented monthly safety newsletter emphasizing safety awareness away from work. Received a rating of Outstanding during Inspector General's Evaluation,.
Accomplishments: Received two Letters of Accommodation, Meritorious Mast, Letters of Appreciation, and awarded two Navy/Marine Corps Medals of Achievement for Outstanding performance.
Accomplishments: Directed revision of 10-week technical training course. Increased course lab requirements without extension of course length. This cost-effective revision, contributed to student readiness. Received Letter of Appreciation for community based activities, designation as Master Training Specialist, two Letters of Appreciation for service activity and awarded the Navy/Marine Corps Commendation Medal for superior performance.
Accomplishments: Gained rounded experience of aviation maintenance theory, principles and practices.