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Professional Summary
Professional writer and editor with more than 12 years of experience creating and editing content for local, national and international audiences. TEFL certified dedicated and passionate educator, adept at crafting lesson plans to cater to diverse group of students in the classroom as well as one-on-one settings.
Core Qualifications
  • Copy Editing
  • Proofreading
  • Content Writing
  • English Instruction
  • Lesson Planning 
  • Tutoring
Professional Experience
English Language Tutor Sep 2017 to Current
LTC Language Solutions Washington, DC
  • Teach English language skills to students from young learners to adults in private, personalized sessions.  
  • Provide lessons to business professionals encompassing a range of skill-building activities for speaking, writing and reading with a focus on business topics. 
  • Design lesson plans focused on age and level-appropriate material.
English Language Instructor Jan 2016 to Current
Education First Washington, DC
  • Provide lessons to students as a substitute English instructor (Feb 2017-current). 
  • Instructed students in a classroom setting, using various teaching methods such as open discussions, lectures, and games.
  • Utilized technology including online activities, iPads and PowerPoint presentations to supplement classroom activities.
  • Prepared weekly quizzes and assign presentations.
  • Monitored students' progress through weekly tracking and grades.
English Language Tutor Feb 2017 to Sep 2017
Global LT Washington, DC
  • Provided lessons to business professionals encompassing a range of skill-building activities for speaking, writing and reading with a focus on business topics.
  • Organized supplementary materials in English for all students.
Travel & Lifestyle Writer and Editor May 2012 to Current
Freelance Chevy Chase, MD
  • Creator of lifestyle blog,, featuring health, lifestyle and travel topics
  • Produced travel articles for reaching 12 million unique monthly visitors (July-October 2016)
  • Published "The Guide: Osaka" on luxury dining for Elite Traveler magazine (Asia Edition 2014), reaching almost 500,000 unique visitors per month  
Contributing Editor Apr 2016 to Sep 2016
Karuna Outdoor
  • Edited and formatted travel articles for, with over 950 followers
  • Checked for spelling, punctuation, grammatical or typographical errors.
  • Edited copy according to AP style guidelines
  • Selected appropriate images and captions for each article 
Online English Tutor Aug 2014 to Aug 2016
NEW School Osaka, Japan
  • Conducted monthly English sessions via Skype for adult students enrolled at NEW school based in Osaka, Japan.
  • Prepared conversational lessons on a range of topics including health, family, and travel.
English Language Teacher Apr 2014 to Apr 2015
Apple English House Osaka, Japan
  • Instructed more than 70 kids per week in a classroom setting along with a Japanese co-teacher.
  • Taught small group sessions twice a week for students ages 12-17.
  • Organized games and other recreational activities to promote English learning.
ESL Assistant Instructor Sep 2013 to Mar 2014
The Family Place Washington, DC
  • Worked with a co-teacher to instruct adult students on English speaking, writing and reading skills.
  • Assisted with lesson planning and instruction of young learners on English speaking skills through games, songs and field trips.
ESL Instructor Aug 2009 to Nov 2009
Columbia College Takoma Park, MD
  • Developed interesting course plans to meet academic needs of students.
  • Instructed students in the areas of reading, writing and listening.
  • Prepared and administered written tests and issued grades in accordance with performance.
Technical Writer Oct 2010 to Apr 2012
Public Broadcasting Service (PBS) Alexandria, VA
  • Produced and edited technical documents including operations manuals, security documents and system requirements documents
  • Created and edited more than 400 knowledgebase articles and FAQs for technical support site to aid PBS engineers 
  • Monitored use of site by tracking metrics including readership, keyword searches, number of hits and pages per visit 
Communications Consultant Nov 2007 to Jun 2008
InterAction Washington, DC
  • Served as Managing Editor for April and May 2008 issues of monthly humanitarian and development magazine, Monday Developments, reaching 160 member organizations and 5,000 readers.
  • Created press releases and attended media events to raise awareness of global poverty.
Education and Training
TESOL Certificate, English as a Second Language 2009 The Language House Genoa, Italy
Master of Arts, Print Journalism 2002 Syracuse University Syracuse, NY
Bachelor of Arts, English 2001 St. Mary's College of Maryland St. Mary's City, MD
  • Native English speaker
  • Conversational Spanish speaker

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Professional Summary
A business professional with over twenty years experience in technical writing, database administration, quality assurance, sales and marketing. Detail-oriented and creative with excellent planning and communication skills. Exceptional ability to meet objectives while working independently or in a team environment. Strong technical aptitude for PC, MAC, and Web-based software applications.
Core Qualifications

  • Microsoft Excel proficiency
  • Microsoft Word expertise
  • Microsoft Power point
  • Windows XP/Vista
  • MS Office proficiency
  • Visio expertise
  • Patient and diligent
  • Vast technical knowledge
  • Quick learner

  • Flexible
  • Reliable and dependable
  • Independent worker
  • Multitasking
  • Self motivated
  • Extremely organized
  • Strong communication skills
  • Dedicated team player
  • Detail oriented
  • Accuracy
  • Excellent communication

Cosmetics Counter Manager
April 2016 to Current
Lord & Taylor Eatontown, NJ

Represents the Borghese, Elizabeth Arden, and Fashion Fair cosmetics brands for Lord & Taylor. Provides professional and quality service to customers. Assists customers with product selection by sharing product knowledge.  Fosters client relationships by creating a positive customer experience. 

  • Develop comprehensive product knowledge of Borghese, Elizabeth Arden, and Fashion Fair and key products in neighboring bays.
  • Continually build and utilize clientele file.
  • Manage efforts to develop, plan and execute "in-store" and daily "at counter" events.
  • Provide intersell training on key products for neighboring bays.
  • Presell for special promotions to meet and exceed sales goals.

Beauty Advisor - Estee Lauder
November 2013 to April 2016
Lord & Taylor Eatontown, NJ
  • Greeted store customers promptly and responded to questions with knowledgeable service.
  • Cold-called prospective customers to build relationships.
  • Established new customer accounts.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
  • Updated database with customer and sales information.
  • Completed documentation for product and service sales.
  • Delivered products to customers in a timely manner. 
  • Informed management of special sales and service issues.
  • Kept counters professional and neat at all times.
Technical Writer
February 2016 to error: 13 2016
ACS, Inc., a Xerox Company Randstadt Think Resources, Inc Edison, NJ
  • Created User Guides, Maintenance Manuals, Training Courses, Test Procedures and Service Bulletins for automated toll collection equipment installations located in Florida, Maryland, Delaware and New Jersey.
  • Worked via virtual home office.
  • Documentation created using Microsoft Office Suite, CorelDraw and SharePoint.
Realtor-Sales Associate
May 2000 to Current
McAulay Realtors Little Silver, New Jersey
  • Real Estate Agent licensed in the state of New Jersey to assist customers in the marketing, selling and purchasing of primary, secondary and investment, residential and commercial properties.
  • Research market, and provide reports to clients outlining market conditions, inventory, and competitive pricing analysis.
  • Write property descriptions, draft advertisements, and design brochures used for marketing property.
  • Create virtual tours using digital photographs and descriptive text for on-line viewing of properties for sale.
  • Marketing Tools, Advertisements, and Brochures produced using Publisher, Photoshop, Word, and the Multiple Listing System.
Quality Engineer/Member Technical Staff
March 1995 to April 2001
Lucent Technologies, Inc Holmdel, NJ
Quality Engineer/Quality Documentation Coordinator
March 1995 to March 1997
AT&T (Consultant) Holmdel, NJ
  • Documented methods and procedures, and quality metrics for the Communications Software Quality Management System.
  • Designed and developed tools for tracking and reporting quality metrics and enhanced existing tools for new and ongoing quality initiatives.
  • Documentation produced using FrameMaker, Word, Excel, PowerPoint and CorelDraw.
Administrative Data Assistant
February 0001 to February 0001
AT&T Bell Laboratories Personnel One, Inc
  • Customer Satisfaction and Marketing Supported product-development services by planning, researching, documenting, and implementing sales-enhancement and quality- improvement efforts.
  • Prepared customer-satisfaction and service-quality surveys, business and competitive analyses, customer-service agreements, and marketing material.
  • Interpreted and applied results to enhance internal processes related to reprographics, photography, prototyping, technical publications, and records management.
  • Member of Marketing and Systems Engineering teams.
  • Documentation produced using Word, Excel, and PowerPoint.
  • Financial and Personnel Database Administration Supported Technical Publications business operations by performing computer system and database administration functions for a local area network.
  • Assisted systems and applications programmers in testing new configurations and system features.
  • Supported product-development services by executing data transmissions to the corporate financial-management system.
  • Reviewed the technology used in product-development services and planned and implemented upgrades and system improvements.
  • Documented billing-system and customer-support processes Audited and entered time records, expense vouchers, and production orders.
  • Assigned purchase-order and job numbers.
  • Produced weekly financial reports to management.
  • Supplied data-input reports and organization change information to off-site data-entry personnel.
  • Assisted senior programmer and senior reports specialist.
Production Coordinator
  • Administered the circulation and distribution system for AT&T Bell Laboratories publications; the Bell Labs News, AT&T Technical Journal, The Job Post and Proto Magazine.
  • Managed data input schedules and supported system users.
  • Prepared statistical reports for Public Relations management.
Bachelor of Arts : Psychology Rutgers New Brunswick, New Jersey
Professional Affiliations

Real Estate Referral License with the State of New Jersey since  2001.

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Technical Expertise
Security Clearance: SECRET (Active)
Aldus PageMaker
Microsoft Office Suite (Word, Excel)
Military Document Specifications
Adobe Creative Suite
Macro Programming (VBA) for Microsoft Office
Languages: SGML, HTML, Java, Visual Basic
Contenta Database System
Work Experience
Hebco Inc. Oklahoma City, OK Layout Specialist (56 Months) 06/1996 to 08/1999
Hazmat Replacement and reorganization (E-3)
(38 months) Used Aldus/Adobe PageMaker to create specific pages of manuals for review to remove environmentally hazardous materials from the procedures of the E-3 platform.

Manual rewrite (C-130)
(6 months) Reformat of C-130 manuals. Was tasked with reformatting all of the C-130 skin and support structure's IPB (Illustrated Parts Breakdown) using PageMaker. The project took 6 months to layout and add edits to the 4,500 page manual in Aldus PageMaker.
F-4 Digitization
(12 months) Used Aldus PageMaker to recreate all manuals associated with the F-4 weapon system before aircraft was to be removed from the inventory. Finished the project one month early to allow the United States Airforce to finish the mothball process early.
Hebco Inc Oklahoma City, OK Technical Editor/Technical Writer (24 Months) 09/2000 to 08/2002
Conversion A-10A to A-10C
(24 Months) Converted/Updated all of the A-10A/OA-10A manuals to create a set of manuals for the A-10C, the newest version of the weapon system. Used Epic Editor, a precursor to Arbortext, to layout the manuals in SGML. Converted the current SGML of the A-10A from a legacy DTD to a New Acquisition DTD. Used current Mil-Spec to create TMSS compliant SGML.
Hebco Inc. Oklahoma City, OK Technical Editor Lead/Writer/Illustrator Lead (94 Months) 07/2002 to 07/2014

Suite Updates

(26 Months) Updates to the software system on the A-10C weapon system facilitated changing manuals. Used Arbortext and IsoDraw to incorporate changes to existing manuals and to create new manuals from engineering drawings and technical data. Worked closely with pilots, programmers, avionics engineers, mechanical engineers and weapon specialists at Hill AFB to seamlessly integrate the updates to the field.


AAR-47-CMS (A-10)

(5 months) Update to the missile warning system on the A-10C weapon system. Used Arbortext and Isodraw to add text and illustrations to maintenance and flight manuals to help maintainers and pilots navigate this complicated system.



(8 months) Update to the life support system (OBOGS or On-Board Oxygen Generation System) on the A-10A/C weapon system. Used Arbortext and Isodraw to add new text and drawings to maintenance manuals, as well as IPB's (Illustrated Parts Breakdowns), to aid maintainers in supporting this system.



(5 months) Large update to the Targeting (SADL or Situational Awareness Data Link) and Line of Sight (BLOS or Beyond Line Of Sight) systems. Used Arbortext and Isodraw to help bring the A-10 into future and secure its place in the arsenal of the United States Airforce by updating text and illustrations in maintenance manuals, flight manuals, and IPB's to allow maintainers and pilots to effectively use this system.

AN/ARC-210 (A-10)

(6 months) Update to the Radio Systems on the A-10C weapon system. Used Arbortext and Isodraw to add changes and illustrations to maintenance manuals, flight manuals, and IPB's (Illustrated Parts Breakdowns) to aid maintainers, and pilots on how to effectively use and support this system.


Wing Replacement Modification

(7 months) Wing damage began to appear on A-10 aircraft in Afghanistan because of heavy use. Re-engineering of the wing occurred. Used IsoDraw, Arbortext, and engineering drawings to create new maintenance manuals, wire lists, and wiring diagrams.


A-10C Block Cycle Updates

(37 months) Used Arbortext, IsoDraw and Photoshop to update manuals with changes requested by the field and Equipment Specialists. Created change packages to be delivered to the field and electronic deliveries for eTO's (Electronic Technical Orders).

During this time:

Awarded the Customer Support Award 2008
Attended multiple technical order rewrites, dealing with Air Force personnel and contractors to streamline manuals directly related to the A-10 airframe, the largest of which was the Weapons Loading Manuals (33 series). The 33 series of manuals from the late 90's had fallen into disrepair and I was tasked with rewriting them. I also added 2 new checklists for weapons systems that had yet to be documented. Received personal accolades from Len Mian, A-10 TOMA Hill AFB.

Nominated for Innovator of the Year 2009, 2010
Created a TCTO application that helped improve lines of communication between Hebco Inc. and its customers.

Hebco Inc. Tinker AFB, OK Technical Editor/Technical Writer/Technical Illustrator (40 Months) 09/2013 to 05/2017

KC-135 IDM Block Updates

(24 months) Used Arbortext, UltraEdit, IsoDraw, Illustrator, and Photoshop to update United States Airforce manuals to revision status with requested changes by the field, engineers, and Equipment Specialists. Revised manuals were delivered on a four month schedule to be updated on the US Airforce electronic system. Updated wiring diagrams and wire lists for the KC-135.


(12 months) Used Arbortext, UltraEdit, IsoDraw, Illustrator, and Photoshop to update foreign air force manuals to revision status with requested changes by the field, engineers, and Equipment Specialists. Updated wiring diagrams and wire lists using IsoDraw and Illustrator. Revised manuals were delivered quarterly for dissemination to the proper countries (France, Turkey, Chile, Singapore, and Saudi Arabia.


Block-45 (KC-135)

(4 months) Used Arbortext, UltraEdit, IsoDraw, Illustrator, and Photoshop to update KC-135 manuals to allow the integration of the Block 45 Wiring Overhaul. Adjusted text, drew new illustrations, and wrote new chapters to be added to the maintenance manuals for the KC-145 Airframe. Delivery was made on time even though a shortened schedule was applied.

Sawdey Solution Services Oklahoma City, Oklahoma Technical Writer 06/2017 to 09/2018

Used Arbortext and InDesign, with the help of MIL-STD-38784, to aid the 555th Software Maintenance Group and the 76th SMXG in creating current and up-to-date manuals for field and "back-shop" users. Working closely with engineers and programmers, developed user manuals for the Pacer Comet 4 Field Unit. Updated user data using ASM Y14.38 to bring the manuals created, and abbreviations and acronyms used, up to the engineering standard.

Hebco Inc. Oklahoma City, OK Technical Illustrator (36 Months) 05/2009

(36 months at current position at Hebco Inc. offices, Hill AFB and Tinker, AFB.) Editing and updating Illustrations and Photographs using IsoDraw, Photoshop, and Illustrator for the United States Air Force and its allies.

XMCO Oklahoma City, OK Tech Writer/Editor 10/2018 to Current

KC-135 IDM Block Updates

(3 months) Used Arbortext, UltraEdit, IsoDraw, Illustrator, and Photoshop to update United States Airforce manuals to revision status with requested changes by the field, engineers, and Equipment Specialists. Revised manuals were delivered on a four month schedule to be updated on the US Airforce electronic system. Updated wiring diagrams and wire lists for the KC-135.


(1 month) Used Arbortext, UltraEdit, IsoDraw, Illustrator, and Photoshop to update foreign air force manuals to revision status with requested changes by the field, engineers, and Equipment Specialists. Updated wiring diagrams and wire lists using IsoDraw and Illustrator. Revised manuals were delivered quarterly for dissemination to the proper countries (France, Turkey, Chile, Singapore, and Saudi Arabia.

Education and Training
Desktop Publishing Metro Technology Center, Oklahoma City, Oklahoma, United States
Journalism American Broadcasting School, Del City, Oklahoma, United States

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Professional Summary
Experienced Clinician with four years of experience providing counseling services to individuals, families, children, and groups. Excellent assessment, diagnostic, and treatment planning skills, crisis stablization and management, trauma-informed responsiveness, and cross-cultural communication skills.
Skill Highlights
  • Psychological First Aid and Trauma-Informed Care skills
  • Excellent listening, written, and verbal communication skills
  • Experience working with diverse populations and sensitivity to culture
  • Experience recommending appropriate levels of care
  • Excellent assessment & diagnostic skills
  • Experience treating depression, anxiety, PTSD, bipolar, and personality disorders
Professional Experience
02/2016 to Current
Private Practice Therapist Lucid Awakening, LLC Lafayette, CO
  • Provide psychotherapy from Jungian, psychodynamic, humanistic, and existential theoretical orientations.
  • Provide assessments, diagnoses, and individualized treatment plans for clients.
  • Utilize mindfulness, strength-based, DBT, and REBT techniques.
  • Treat clients suffering from depression, anxiety, PTSD, complex trauma, sexual or child abuse, domestic violence, homelessness, or occupational stress.
05/2017 to 02/2018
Mobile Crisis Therapist Community Reach Center Westminster , CO
  • Provide mental health assessments and evaluations for individuals experiencing crisis within emergency departments, jails, and community in the Denver-Boulder area. 
  • Recommend appropriate level of care and referrals with Medicaid authorization.
  • Develop strength-based treatment plans that promote recovery. Prevent escalation of crises by linking clients to services.
  • Consults with psychiatrists, doctors, and other healthcare professionals about treatments and recommendations.  
02/2017 to 06/2017
Crisis Clinician Rocky Mountain Crisis Partners Denver, CO
  • Provide clinical support to individuals experiencing crisis, suicidal ideation, homicidal ideation, domestic violence, and other issues related to acute mental disorders, panic attacks, relational problems, and child/elder abuse.
  • Provide crisis management services, psycho-education, and local resources, as well as assist callers with problem solving.
  • Engage callers with safety planning and utilizing emergent services in a trauma-informed and culturally sensitive manner.
  • Collaborate with law enforcement and walk-in-clinics to ensure safety of callers when deemed necessary.
02/2016 to 10/2016
Therapist Family Tree Inc. Wheatridge, CO
  • Provide Case Management services to at-risk youth and families involved in Adams County Welfare or Judicial System.
  • Provide in-home therapy (family and individual) using trauma-informed care and psychological first aid theoretical orientations.
  • Provide needs assessments and link family to community resources. 
  • Serve as advocate for juveniles involved in Arapaho and Adams County Juvenile Courts.
  • Teach basic life skills, coping skills, and anger management skills.
  • Tailor individualized treatment plans to meet the unique needs of each family.
09/2015 to 03/2017
Technical Writer (Contractor) NATIVE ROOTS Denver, CO
  • Compile, organize, and edit Standard Operating Procedure (SOP) documents.
  • Ensure standardization of procedures and regulatory compliance within industry.
  • Interview managers and employees to ensure SOP's reflect business operations.
  • Re-evaluate and test current procedures to maximize production and efficiency.
  • Develop quality control checks and reference regulatory requirements.
  • Facilitate meetings and communication across departments to ensure adherence to best practices. 
01/2010 to 11/2016
Analyst/Editor (Telecommute) STEELE CIS San Francisco, CA
  • Research and write reports concerning FPCA violations for international business compliance within strict deadlines.
  • Edit reports, fact check, and ensure quality.
  • Design, develop, and implement corporate training materials
  • Train mentors and responsible for training new analyst.
  • Serve as lead trainer for Chinese language team.
  • Responsible for locating records of fraud, bribery, corruption, and FCPA violations.
  • Detailed knowledge base of online translation tools and government databases.
  • Compiled internal list of global research databases by region
  • Conducted virtual meetings and training sessions
01/2009 to 10/2010
Accounts Receivable Accountant BRIGHTSTAR EDUCATION GROUP Westminster, CO
  • Post Title IV Payments, Direct Loan, FFELP Loans, and PELL Grants to students' accounts.
  • Post private funding to students' accounts and reconcile incoming student payments from four campuses.
  • Deposit all incoming A/R checks.
  • Maintain general ledger for health insurance, book inventory, and all business insurance.
  • Maintain compliance for corporate credit card, I-9 forms, employee reimbursements, campus cash receipts, and vendor payments.
  • Reconcile 15 bank accounts on a monthly basis.
Depth Psychology Pacifica Graduate Institute Carpinteria, CA
GPA: 3.97 
Published thesis in fulfillment of degree and received Pacifica Scholarship
Bachelor of Arts: Philosophy & Psychology University of Colorado Boulder, CO
Summa Cum Laude with distinction
Recepient of Bartkus Scholarship for four years
Volunteer Experience
  • Counselor Trainee at Salvation Army (1/2014 to 2/2015)
  • Counselor Trainee at Pacific Shores Hospital (9/2013 to 1/2014)
  • Teacher at Yoga for AIDS Program (2012)
  • Volunteer at Disabled Children's Music Project (2011)
  • Research Assistant for study on stereotyping and race (2006)
  • Mentored TANF Aid Recipients (2004)