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Professional Summary
Ambitious IT Professional  with 5+ years experience. Seeking to utilize skill set in forecasting vulnerabilities across networks and comprehensive collaboration to ensure network superiority. At Verizon, reduced redundant steps in process, improved customer retention and increased team productivity.
Expertise
  • Strategic IT Initiatives
  • Critical Thinker
  • Innovative Solutions
  • Troubleshooting Large Systems
  • Customer Focused
  • Trend Analysis
  • Complex Problem Solver
  • Storage Hardware Architecture
Technical Skills

Systems: Linux based platforms, AWS Cloud, LTE/VoLTE, Cloud Platform Fundamentals (Iaas, SaaS, PaaS), Cisco Firewalls, Virtualization SDN, NFV , WANs (T1s, T3s, Frame Relay) 
Hardware: Cisco routers and switches, HP, IBM, Dell, Sun and Intel Based Servers, LAN Switching Technologies,  IP Routing Technologies, IP routing, MPLS, VLANS,BGP, OSPF, VPLS, L2/L3 VPNs and QoS
Software: Linux OS, Openstack, MS Office Suite, Google Suite, Javascript & Python, The OSI Model

Experience
Cloud Solutions Architect, 08/2017 to 12/2017
Verizon Cloud Platform

Performed Deployment planning, Customer Consulting, tenant on-boarding. Provided Tier II/Tier III support for VZW applications. Involved in the 24/7-on call support rotation for all the Production, Test, and Development databases.

Achievements: 

 

  • Configured and managed Virtual Private Cloud (VPC), Public and Private Subnets, Security Groups, and networks.
  • Designed and implemented monitoring checks and tests to ensure cloud services functionality and reliability.
  • Built highly scalable and high performance architecture for Verizon Cloud Platform.
  • Managed and administered multiple cloud deployments, including software applications such as AWS, Redhat Linux 7 and Redhat openstack for monitoring and metering as well as all other operational cloud platform services such as auto-remediation and service status API's.
  • Performed patching, upgrade and migration of multiple developments, test and production databases.
  • Utilitized such tools as Github, Atom,Secure CRT,Vagrant, and Xterm on a daily basis to help maintain and troubleshoot any issues with the cloud.
Network Engineer III Specialist, 07/2015 to 08/2017
Verizon IMS Core

Collected, analyzed and reported performance results on the IMS Core to identify potentially problematic trends. Provided 1st/2nd level support for network escalations.

Achievements:

  • Mitigated the risk of nationwide 4G outages by pro- actively notifying network organizations to drive a quick resolution
  • Resolved transport issues with WANs (T1s, T3s, Frame Relay, and MPLS).
  • Performed troubleshooting on various issues with Cisco , CRS (PE/P) {71W/72W 81W/82W 7AW/8AW 31W/32W Cisco 9k or Juniper MX480 routers
  • Utilized NOC monitoring and alarming tools, such as: RTT, Wireshark, Irisview, IP control, SEV One, and NET SCOUT to capture and report IMS Corealarms to the System Performance teams and IMS Operations.
  • Built and monitored performance reports showing the daily/weekly/monthly performance of the IMS Core.
  • Lead multiple project from concept  to completion.
  • Provided support for Enterprise customers for corporate and branch offices.
Senior NOC Analyst, 12/2012 to 08/2015
Verizon Wireless

Monitored Verizon Wireless switching network of all alarms from a centralized Network Operations Center. Worked on IP routing, MPLS, VPLS, L2/L3 VPNs and QoS. Logged into routers to status router links and check stability and performed health checks.

Achievements:

  • Troubleshoot network to support Client's voice, video and IP-data traffic.
  • Collaborated with Engineers during Maintenance window to ensure no issues after Change Control MOPS were carried out.
  • Managed personnel notifications during outages and provided updates.
  • Detected and analyzed network issues.
  • Resolved  telco tickets, tracked issues, and performed end to end testing to troubleshoot network issues.
  • Documented system information on a daily basis.
  • Worked with Cell technicians to troubleshoot, alarm test, and remote log in workers to cell sites.
Certifications
CompTIA Linux + LPIC-1 (Linux Professional Institute) Professional Level OpenStack Certification by Mirantis | OCM100 Project Manager Essentials Six Sigma White Belt Courses VMware 6.0
Education
Bachelor of Science: Computer Science, 2019
Letourneau University - Longview
Associate of Science: Computer Networking Systems, 2009
ITT Technical Institute - Cordova
Courses

 VMware 6.0, Linux + training, Cisco CCNA Bootcamp, Juniper JNCIA Boopcamp, Mirantis, Openstack Professional Bootcamp, Redhat Linux Admin Bootcamp, Wireshark Bootcamp

This resume is created in 7 minutes.
Skill Highlights
  • Enterprise-level understanding of redundancy protocols and designing redundant networks (HSRP, VRRP, VPC, MLAG, LACP, STP).
  • Advanced experience working within multi-vendor networks (NXOS, IOS, CatOS, Extreme EXOS, Procurve, Comware, Dell, Quanta) utilizing both standard and proprietary protocols.
  • Experience managing very large projects. Able to break projects down into manageable tasks, milestones and weekly summary reports.
  • Excellent time management skills. Able to manage many projects simultaneously while delivering on time.
  • Confident in troubleshooting complex network issues while maintaining a positive and professional demeanor.
  • Conscious of the importance of change control.  3 years experience in the role of change manager within an ITIL structured organization. 
  • Strong technical documentation skills that include Visio topologies, implementation planning, and change management.
  • Excellent written and oral communication skills including presentations and customer communication.
  • Advanced knowledge of routing and switching design, configuration, implementation and support.
Experience
Infrastructure Engineer 12/2017 to Current Systems Engineering Portland, ME
  • Plan, design, deploy, operate, and optimize IT environments for client networks in the states of Maine and New Hampshire.Deploy and operate complex Cisco next-gen firewall configurations. 
  • Work with a multitude of WAN, LAN and WLAN technologies for a fast paced VAR/MSP including site-to-site VPN (L2L), routing, switching, firewalls, wireless, VPN's, IPSEC, GRE, WLC, VoIP, EIGRP OSPF, BGP, vPC, DHCP, DNS, TCP, and UDP.
Network Access Engineer 05/2016 to 06/2017 Intel Corporation Hillsboro, OR
  • Partnered with vendors to evaluate, test, and certify emerging network products and capabilities for deployment within the Intel network.
  • Oversaw the network upgrade of two factories and corresponding data centers to a fully redundant, non-blocking Cisco Nexus 7K and 5K vPC topology.
  • Worked with vendor engineering teams to create advanced cost effective cable plant designs that reduce operational overhead, deployment time, material and labor costs.
  • Worked with a multitude of optical transport technologies including 40/100G CWDM, MTP/MPO breakout, QSFP+, QSFP28
Senior Network Specialist 12/2013 to 05/2016 Intel Corporation Hillsboro, OR
  • Dedicated lead and main point of contact overseeing all network operations for three of Intel's largest and most critical data centers.
  • Led and managed large complex projects which include but are not limited to full datacenter network upgrades/migrations, 5 site BGP MAN DWDM upgrade, building and datacenter power maintenances.
  • Oversaw and reviewed all network changes as the ITIL change manager.
  • Led and mentored team members as well as imbedded contractor workforce.
  • Worked closely with network access engineers to develop solutions that fill gaps and meet operational requirements.
  • Standardized and defined best practices, documentation and standard operating procedures at a global scale.
Network Specialist 09/2008 to 12/2013 Intel Corporation Hillsboro, OR
  • Provided deployment and operations support for network services within Intel. This includes: VoIP, WLAN, SCADA, MAN, Office, Lab, Factory, Compute and Storage Data Centers.
  • Deployed and maintained a multi-vendor network utilizing many different operating systems.
  • Participated in a 24/7 on-call rotation.
  • Utilized SNMP monitoring tools such as CA spectrum.
  • Working knowledge of network protocols TCP/UDP, DHCP, DNS.
IP/MPLS Test Engineer 01/2005 to 06/2008 The University of New Hampshire InterOperability Laboratory Durham, NH
  • Tested network devices for vendor interoperability and against RFC standards including RSVP-TE and LDP.
  • Configured Cisco 2000, 7000, and 12000 series routers, as well as, many other popular routing and switching devices to aid in interoperability testing. Other routers include but are not limited to Juniper, Foundry and 3Com.
  • Utilized various traffic generating and packet capturing equipment to aid in testing. IXIA, Spirent, Wireshark.
  • Supported the European Advanced Network Test Center's (EANTC) MPLS World Congress 2007, Carrier Ethernet World Congress 2007, and Mobile Backhaul World Congress 2008.
    Certifications

    Cisco Certified Network Professional (CCNP)  -  2014-Current

    Cisco Certified Network Associate (CCNA)  -  2009-Current

    Extreme Network Associate (ENA)  -  2014-2017

    Information Technology Infrastructure Library (ITIL) V.3 Foundation  -  2011-Current

    Certified Fiber Optic Technician (CFOT)  -  2005-2008

    Education and Training
    Bachelor of Science: Business Administration Business Management May 2008 University of New Hampshire Durham, NH

    Focus: Business Management

    Associate of Science: Information Systems Technology May 2004 New Hampshire Technical College Portsmouth, NH, United States

    Focus: Network Technologies

    This resume is created in 7 minutes.
    Professional Summary

    Data Center Technician well-versed in troubleshooting and repairing malfunctioning hardware, network components, and software. Seeking the right position to enhance a team or company with my varied skills. Personable, friendly and committed to resolving computer problems in a timely and thorough manner to maintain up-time.

    Skills
    • System troubleshooting expert.
    • Customer service professional.
    • Robust foundation in networking and routing fundamentals.
    • Intermediate knowledge of Linux and Unix with experience navigating systems via command-line interface.
    • Versed in operating Fluke brand circuit testers and fiber optics cleaners.
    • Internal components installation.
    • New employee mentoring.
    • Knowledgeable in IT security best practices.
    • Familiar with firewall management.
    • Previously held Secret level security clearance.
    • Incredibly trainable and adaptable to new procedures, software/hardware, and roles.
    • Knowledgeable on Cisco, Oracle, Arista, Brocade, HP, and Dell/EMC devices.
    Work History
    IT Consultant (Enterprise Data Center Technician) | Charter Communications - Centennial, CO 07/2018 - Current
    • Performed installation of network, storage, and video devices, including all cabling.
    • Used Fluke diagnostic tools to identify hardware, copper, or fiber cable failures and replaced components that were not functioning.
    • Completed customer requests and projects in a timely manner to ensure maximum network up-time and documented work in ServiceNow.
    • Configured iDRAC/iLO/iLOM settings on new network and storage devices.
    Data Center Technician | Flexential - Denver, CO 06/2014 - 06/2018
    • Assisted customers by providing remote hands for customer and corporate network equipment.
    • Monitored data center infrastructure and facilities.
    • Security monitoring and creation of security badges/permissions in active directory.
    • Creation/completion of customer assistance and alarm tickets.
    • Performed troubleshooting of hardware and network circuits.
    • Full installation of various network devices including basic configuration and cable management.
    • Consoled into network devices to assist in troubleshooting for remote customers.
    • Incident response team member, typically as recorder or on-site support.
    • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
    Integrated Family Of Test Equipment Operator/Maintainer | US Army 02/2006 - 02/2010
    • Oversaw transport and distribution of Battalion technical supplies.
    • Responsible for troubleshooting and maintaining proper operations of multi-million dollar electronic systems.
    • Answer telephone calls to take messages, answer questions, and provide information during non-business hours.
    • Repair circuits by soldering, splicing, and replacement of components.
    • Inspected equipment for proper performance and correct communication.
    • Conducted highly complex diagnostic and operational tests.
    • Interpreted schematic blueprints, wiring diagrams, performance specifications and service manuals.
    • Analyzed test results to locate and determine causes of malfunction.
    Certifications

    CompTIA Security+ ce

    ITILs V3 Foundations

    Test-ready for CCNA/GIAC or similar certifications within 90 days of hiring.

    This resume is created in 7 minutes.
    Senior Technical Architect

    Project Management/Architect Leader

    Senior-Level Enterprise and IT Architect with over 15 years of leadership experience in designing innovative business solutions for public, private and government sector clients. Develops, communicates, and implements technical standards throughout the product development process. Proven mentor and trainer with expertise in communicating across organizational levels and with cross-functional teams to drive shared vision and foster culture of excellence and cut costs. Successful Manager versed in managing all aspects of the product lifecycle from concept development, testing and implementing.

    Planning and Design

    Demonstrated mastery in evaluating requirements for business application integration and service activation as well as experience in designing, delivering, supporting enterprise wide applications and testing. Dedicated Solution Architect Professional well-versed in analyzing and mitigating risk and finding cost-effective solutions. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines. Designed architectural and engineering solutions that ensure all projects are set up to succeed with complete and detailed analysis of existing structures.

    Leadership and Team-building

    Versatile IT professional with vast knowledge of Enterprise Project Lifecycle methodology. Architect engineering expert with strong background in project management and product support with ability to lead teams with different backgrounds and knowledge base. Subject matter expert in Risk and Information Systems Control with ability to listen to customer requirements, architect solutions, document and test technical specifications and lead all technical aspects of the application development lifecycle. Facilitate negotiation between product management team, vendors, client and C-level management.

    Core Competencies
    • On time and on budget  project management
    • Business Process Mapping
    • Vendor Management
    • Project tracking and performance management
    • IT Architecture
    • IT Procurement
    Education and Certifications
    Education:  Bachelors in Civil Engineering - Osmania University - Hyderabad India
    Certification: Net Framework, Asp.Net Web Development, Technology Specialist Team Foundation Server, Microsoft Test Manager and Microsoft Certified Technology Specialist.

    Professional Experience
    Portfolio Recovery Associates Senior Architect 08/2012 to Current
    • Implemented Architectural and Engineering of public and governmental projects from medium to custom, smaller-scale project optimizing use of hardware and structural capacity, leveraging drawings and analyses of project.
    • Led team of developers (both onshore staff & offshore consultants) based on priority for monthly releases.
    • Analyzed and defined clients' business strategy and determine system architecture requirements to achieve business goals.Formulate strategic plans for component development to sustain future project objectives.
    • Gathered detailed business requirements and use cases, and translate technical specifications into product requirements including working with IT professionals within US, Europe and Canada.
    • Experience with Acceptance Test Driven Development (ATDD) best practices including collaborating with the entire team, discussing acceptance criteria, and extracting them into a set of concrete acceptance tests.
    • Define, manage and execute automated acceptance tests as business readable specifications utilizing SpecFlow.
    • Create robust, browser-based regression automation suites and tests with Selenium.
    Career Education Corporation Application Development Manager 04/2011 to 08/2012
    • Created team of 5 developers strategies and establish project scopes of work; communicate project deliverable time frames and benchmarks to clients in developing a government mandated compliance project in a fast paced multi team environment with tight project timeline.
    • Develop data architecture design to facilitate targeted customer analysis. Designed and managed development of windows services processing millions of records as well as development of externally accessible secure WCF services.
    • Suggest architectural improvements, design and integration solutions, and formulate methodologies to optimize object-oriented software and database development.
    Grant Thornton Team Lead Architect 11/2008 to 03/2011
    • Led team to plan, design, and implement applications and software. Spearheaded the design and development of SOA platform, incorporating WCF services utilizing Enterprise Library, Repository factory and Microsoft Software factories. The outcome reduced development efforts by 40% and increased quality of deployed systems.
    • Collaborated with business analysts, developers, and technical support teams to define project requirements and specifications.
    • Designed, developed, and managed web-based applications, databases, network accounts, and programs. Reengineered over two dozen internal applications to utilize the new SOA platform thereby reducing support need by 20%.
    • Launched complex recovery solutions to safeguard mission critical data and minimize risk.
    Insurance Auto Auctions Solution Architect 05/2008 to 10/2008
    • Performed evaluation of business requirements, processes, technologies, applications, and information systems to create a viable solution for US and International markets.
    • Worked directly with the marketing director to take his idea and create a solution resulting in a brand new international market for IAAI generating additional revenue.
    RELEVENT PROFESSIONAL EXPERIENCE
    • Team Lead and TFS SME GRS - Hewitt Associates - 08/2007 to 05/2008
    • TFS Subject Matter Expert - Direct Buy Retail Solution Architect - 08/2007 to 11/2007
    • Solution Architect -
      Aramark Healthcare - 01/2006 to 08/2007
    • Solution Architect - Rotary International - 01/2004 to Jan 2006   
    • Technical Consultant - Aon Corporation 01/2003 to 01/2004 
    • Consulting Corp Programmer - GE Capital/Heller Financial 01/2000 to 01/2002