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Professional Summary

Dedicated wellness professional  knowledgeable and passionate about many areas in  nutrition, specifically diabetes care and weight management. Strongly believes in the power of  functional medicine and holistic/ integrative forms of nutrition care.

  • Fluent in Spanish
  • Certified Health Coach by the Institute for Integrative Nutrition
  • Strong interpersonal skills for communicating with patients, physicians and fellow colleagues
  • Highly organized
  • Cooking and developing healthy recipes
  • Creating specialized menus and meal plans
  • Functional medicine and holistic/integrative health advocate
  • Interests: reading, cooking, barre, hiking, travel, exploring new foods
Work History
Intern, 01/2018 to Current
Dr. Kathie Ferbas Malibu, CA
  • Reviewed and interpreted patients' pertinent laboratory data and  implications of result. 
  • Conducted surveys on Pepperdine students (as the principle investigator) in a research study that looked at anxiety in college students and their gut health. 
  • Sat in during appointments, provided feedback and advice on different nutritional topics and supplied thorough notes on every patient appointment. 
  • Reviewed patient results on Dr. Valter Longo's  ProLon program. 
  • Worked with  patients with Crohn's disease, ulcerative colitis, diabetes, CVD, obesity, hypothyroidism, dyslipidemia, and other conditions, as well as healthy individuals that just wanted to improve their overall health. 
Volunteer, 05/2017 to 11/2017
Ronald Reagan UCLA Medical Center Los Angeles
  • Volunteered in patient transport and escorted patients to and from different areas of hospital, while learning about different conditions and their care through the nurses on site.
Nutrition Volunteer, 01/2017 to 05/2017
APLA Health - Los Angeles
  • Planned, organized and hosted on-site nutrition class for APLA Health members under supervision of organization's registered dietitian.
  • Coordinated all aspects of production, including selection of manufacturing methods, fabrication and operation of product designs.
Intern, 10/2016 to 05/2017
Susan Dopart Santa Monica, California
  • Wrote series of nutrition and health related articles for her website.
  • Recipe-tested new recipes for her upcoming books.
  • Developed new idea to acquire more clients and traffic on her social media called "Cookie Fridays". This helped grow her social media following.
  • Got trained in Motivational Interviewing in intensive two-day course. 
  • Laboratory Teacher Assistant , 08/2016 to 12/2016
    Pepperdine University Malibu, CA
    • Organized planning and execution of all laboratory experiments conducted throughout Introductory Nutritional Science course.
    Researcher, 01/2016 to 07/2016
    Dr. Mike Cusnir - Mount Sinai Medical Center Miami, FL
    • Conducted extensive background research on relationship between different diets and cancer.
    • Planned and created survey for no-risk clinical trial testing how different diets affect cancer.
    • Reviewed extensive clinical trial data.
    Volunteer, 09/2015 to 05/2016
    Miami Children\'s Hospital Miami, FL
    • Volunteered at hospital with Student Dietetics Association several times throughout school year.
    • Planned, cooked and administered healthy meals to young patients.
    Intern , 05/2014 to 08/2014
    Dr. Patricia Restrepo Miami, Florida
    • Established specialized menu plans depending on each patient's history and maintained organized systems for menu management and nutritional data.
    • Documented and correctly entered pertinent data about patients for processing.
    • Planned and created monthly newsletters on different nutrition topics.
    • Shadowed Dr. Restrepo during several consultations.
    Volunteer, 06/2013 to 08/2013
    Fundacion Hogar Nueva Granada Bogota, Colombia
    • Planned, prepared and administered nutritious meals to young children in need.
    • Led basic nutrition classes in order to educate these young children on importance of health.
    • Academy of Nutrition & Dietetics (AND), Student Member. 2017-Present.
    • Weight Management Practice Group within AND, Student Member. 2017-Present.
    • Diabetes Care & Education Practice Group within AND, Student Member. 2017-Present.
    • Student Dietetics Association, Member.Florida International University.August 2015- May 2016.
    • Balance Your Life, Member.Tufts University.August 2011- December 2014.
    • Tufts Health Advocates, Member.Tufts University.August 2011- December 2014.
    • Nutrition Peer Education Program, Member.Pepperdine University.August 2016-Present.
    • Spirit of Color Dance Team, Member.Tufts University.August 2011-August 2013.
    Didactic Program in Dietetics : Nutrition & Dietetics , 2018
    Pepperdine University Florida International University - Malibu
    Advanced Functional Nutrition Program : Currently Completing
    Mind Body Green
    Bachelor of Science: Psychology, 2015
    Tufts University - Medford, Massachusetts
    Bachelor of Arts: International Relations- Global Health & Nutrition , 2015
    Tufts University - Medford, Massachusetts
    Health Coach: 2014
    Institute For Integrative Nutrition - New York, NY
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    Professional Summary

    Talented and detail-oriented IT professional with a gift for understanding the needs of both business and home users, bringing more than 6 years of experience in network management, troubleshooting and desktop support on Google Cloud, Windows, Linux and Mac systems and software. Looking to bring a passion for creative solutions to vibrant technical support team. Well versed in business planning and improvement.

    • Network+ Certification
    • A+ Certification
    • CCNA Certification
    • 85 WPM typing speed
    • Linux and Unix Administrator
    • LAN and WAN expertise
    • Excellent HTML/CSS skills
    • Advanced MS Office Suite knowledge
    Work History
    IT Technician, 01/2015 to 01/2017
    OMID Institute for Development Irvine, California, United States
    • Built and provided basic end-user troubleshooting and support on Google Cloud Platform, Windows, Linux and Mac systems.
    • Identify the causes of networking problems, using diagnostic testing software and equipment
    • Test computer software or hardware, using standard diagnostic testing equipment and procedures
    • Train users in procedures related to network applications software or related systems
    • Designed, developed and maintained websites written in HTML/CSS 5, JavaScript. 
    • Oversaw the daily performance of computer systems.
    IT Manager, 01/2016 to 09/2016
    Novum Forum Inc. Placentia, California, United States
    • Install, configure, and support the organization's local area network (LAN) and a segment of a network system.
    • Monitor and test Web site performance to ensure Web sites operate correctly and without interruption.
    • Built and provided basic end-user troubleshooting and support on Microsoft Azure, Google Cloud Platform, Windows, Linux and Mac systems.
    • Supervise computer user support specialists and computer network support specialists.
    Computer User Support Specialist, 04/2012 to 09/2016
    Fulcrum Insurance Center LLC City of Industry, California, United States
    • Provide technical assistance to computer users on Windows, Linux and Mac operating system and software.
    • Answer questions and resolve computer problems for clients in person, or via telephone or remotely.
    • Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
    • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.​
    Bachelor of Arts: Psychology & Business Management, 2013
    California State University, Fullerton - Fullerton, California
    Associate of Arts: Mathematics and Natural Sciences, 2009
    Irvine Valley College - Irvine, California
    High School Diploma: 2007
    University High School - Irvine, California
    Technical Knowledge

    Python, HTML, CSS 5, Virtual Desktop Infrastructure (VDI), Microsoft Windows Administration, Linux Debian Administration, Subnetting, TFTP, SSH, Telenet, Port Security, VLAN, Cisco Discovery Protocol (CDP), Dynamic Trunking Protocol (DTP), VLAN Trunking Protocol (VTP), Spanning Tree Protocol (STP), Aggregation/Etherchannel, Static Routing, Summarization, RIP v2/3, EIGRP, OSFP, Passive Interfaces, Access List (ACL), NAT/PAT, DHCP, IP v6, Debugging, Google Cloud, Windows Azure, Microsoft Office Suite, Domain Registration, Web Hosting, Windows cmd, ipconfig, DNS, MySQL, EXT4 file system, Adding and partitioning Linux hard drive, Linux Swap, Linux Network, Linux Vi, Linux Vim and Shell scripting.


    -English (Native) -Persian/ Farsi (Native) -Spanish (Beginner) -Mandarin (Beginner)

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    Masters in Public Administration, degree expected in 2020 San Jose State University - San Jose, CA
    Bachelor of Science: Environmental Studies concentration in Restoration Ecology, 2016
    San José State University - San Jose, CA
    Skills and Certifications

    • Microsoft Office/Excel/Outlook
    • Descriptive Statistics/ SPSS
    • NASP Certified Environmental Specialist
    • NASP Certified Hazardous Materials Specialist
    • Certified Facilitator by De Anza College
    • IRWA certificate in Facilitation, Presentation, and Communication
    • Certified Train the Trainer in Confined Space
    • Certified Trainer on Excavation, Trenching, Shoring
    • Certified Trainer Person in Scaffolding
    • First Aid/CPR/AED certification
    • Wilderness First Aid 3 year certification
    • CA State Boating Card
    • OSHA 10 Card
    Work History
    Safety Trainer, 12/2017 to 09/2018
    Santa Clara Valley Water District San Jose, CA
    • Developed and designed safety training material for over 800 staff members.
    • Certified trainer in 18 different topics. 
    • Redesigned safety training program that engaged staff to participate and be discussion leaders. 
    • Proctored and implemented safety training to a wide variety of staff with various job duties--presentations between 1-4 hours in length.
    • Worked with all levels of staff to organized, develop, and manage various safety projects.
    • Increased overall training completion by 10%.
    • Increased training satisfaction rates by 15%.
    • Increased staff confidence in job tasks; relying less on safety personnel to increase task variability in departments.
    • Assisted in the managing of the a $150,000 safety training budget. 
    • Identified data errors in safety training reports that occured for over 10 years. 
    • Managed data and worked with stakeholders for the implementation of a new training Learning Management System.
    • Developed strong/loyal relationships with outside contractors and agencies for project management purposes. 
    • Worked in conjunction with local Emergency Response Authorities and security contractors to streamline response times.
    • Conducted cost benefit analysis on training contracts and budgets.
    • Conducted Confined Space assessments and advised staff on appropriate confined space precautionary measures.
    • Assisted in the writing and training for technical documents.
    • Designed and promoted conservation practices at public outreach events.
    • Distributed water conservation materials and answered FAQs at various community events throughout the Santa Clara County.
    Environmental, Health, And Safety Trainer, 01/2016 to 01/2017
    Du-All Safety Fremont, CA
    • Generated over $100,000 in revenue.
    • Traveled throughout the Bay Area and became the most frequent trainer requested by clients. 
    • Had an average 92% 'enjoyable training' satisfaction rate.
    • Trained and interviewed new employees on environmental regulations and processes.
    • Trained clients on safety education, accident prevention, risk management, and regulatory compliance.
    • Consulted with clients on developing training material specific to needs/wants of staff.
    • Designated Safety Committee Coordinator and facilitator for multiple clients which included: negotiating with regulatory agencies on client's behalf, creating plan of actions to ensure compliance, and performing risk assessments on established safety programs.
    • Developed full hazardous material business plans including: hazardous waste identification and proper hazardous waste storage/disposal practices.
    • Created and designed maps using TurboCAD software.
    • Wrote Emergency Response Contingency Forms.
    • Researched and developed Codes of Safe Practice(s) for hazardous materials.
    • Assisted in the management of the onboarding of a new online database systems.
    • Developed and edited technical safety written programs/reports.
    • Conducted environmental, health, and safety inspections.
    Marketing Intern, 01/2015 to 12/2015
    ACT Environmental Inc Santa Clara, CA
    • Developed, implemented, and executed a new survey system and email campaign to assess customer satisfaction ratings using Constant Contact.
    • Made recommendations for process improvements based on survey results.
    • Entered and managed client data in Salesforce.
    • Incentivized employees to enter data into Salesforce and increased data sample size for financial reports by 20%.
    • Developed and analyzed customer data reports in Salesforce.
    • Developed and made recommendations to mitigate data errors.
    • Presented results to supervisors and the CEO.
    Education Outreach Intern, 01/2015 to 07/2015
    Santa Clara Valley Water District San Jose
    • Traveled throughout Santa Clara County to various schools presenting and relaying information to groups of individuals (ages 3-18) about water conservation, stormwater management, and environmental stewardship.
    • Represented the water district at specific sponsored events and created outreach material to convey new water conservation guidelines: how to reduce consumption, stormwater management, and how to create drought tolerant landscape for residential homes.
    • Gave tours of the Advanced Waste Wastewater Treatment Plant.
    • Designed lessons plans to meet current STEM standards.
    • Assisted in the scheduling of tours and site visits with the Assistant Director and clients.
    Student Researcher, 08/2016 to 12/2016
    Bay Maples San Jose
    • Evaluated efficiency of residential greywater systems in Santa Clara County designed by Bay Maples.
    • Tested soil samples and used an EC meter to determine salinity, pH, and dissolved solids in soil samples.
    • Analyzed and reported results to Bay Maples to identify the success of greywater and plant health.
    • Created customer surveys about greywater usage and analyzed data gathered.
    • Project results were used for marketing purposes and client generation by Bay Maples. 
    Aquatics Coordinator , 01/2013 to 01/2015
    YMCA Mountain View Mountain View, CA
    • Managed and coordinated schedules for staff.
    • Administered swim lessons both private and group lessons. 
    • Assisted in the trainings for swim instructors and lifeguards.
    • Assisted in the recruitment and accumulation of donations from members for funding to provide underprivileged youth for summer camp enrollment. 
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    Professional Summary
    Bilingual Community Health Educator with ten years of experience  looking to improve college student wellness through creative and culturally relevant health promotion strategies.
    • Sports Conditioning 
    • Stress Managment Training
    • Mental Health Evaluations
    • Addressing Sleep disorders in athletes 
    • Program Evaluation
    • Conducting Focus Groups 
    • Strength Finders Leadership Assessments 
    • Fluent in Spanish
    • Invited to Lead a training on Addressing Sleep and Athletic Performance for the East Coast Athletic Conference. 
    • Conducted a Student Health Disparities Evaluation at Binghamton University in partnership with; the Geography Department, Campus Recreation, the School of Nursing  and the Office of Residential Life.
    • Designed a Peer Health Educator Training for NYC's  Cure Violence Initiative providing  120 outreach worker with evidenced based approaches to decrease adolescent substance use. 
    • Designed a Sex Education Curriculum for young adults in San Miguel de Allende Mexico. 
    • Designed and Implemented a Suicide Prevention Training  for 120 faculty. 
    Work History
    Mental Health Coach City University of New York - New York, New York 04/2016 - Current
    • Provide weekly mediitation and stress management groups  to students enrolled in the Youth Success track. 
    • Co-Design and faciliate a seminar on Sleep and Academic Performance. 
    • Established a connection between the New York Jets and the City University of New York for ongoing coaching for incoming students, 
    • Negotiate external grants for continued program expansion.

    Fitness Program Specialist/Diabates Prevention Coach Young Mens Christian Association (YMCA) - New York, New York 12/2013 - Current
    • Coordinate the partneship between the McBurney YMCA and the New School providing coaching and wellness seminars for students athletes.
    • Manage a virtual fitness community of 400 members providing; structured exercise programs, corrective feedback  and, behavior modification guidance.
    • Facilitate weekly support groups for individuals diagnosed as pre-diabetic and referred by their physician.
    • Increased the online program utilization rate by 25%. 
    • Administer health screenings to students at partner Colleges.
    Health Education Consultant NYC Department of Health/Mary Pender Green Consulting - New York, NY 05/2013 - Current
    • Co-Designed a peer educator training curriculum for seven community outreach centers on adolescent substance abuse and interpersonal violence.
    • Co-Design and facilitate sessions entitled; Eating Well with No Time and No Money, and Building Healthy Relationships  during the annual wellness retreat.
    • Utilize pre and post test assessments to evaluate the effectiveness of the training curriculum.  
    School Wellness Educator/ Trauma Program Coordinator The New York Foundling Hospital - New York, NY 10/2011 - 10/2013
    • Provided in service trainings  to school personnel on Recognizing Depression in Adolescents and Strategies for Suicide Prevention.
    • Counseled 15 students weekly using evidenced based trauma informed modalities. 
    Graduate Assistant/ Mentoring Program Coordinator Nyack College - New York, NY 01/2007 - 12/2008
    • Administered  quarterly surveys to evaluate student programming needs.
    • Piloted the Mentoring Initiative , pairing 120 students with professional mentors.
    • Coordinated the International Mental Health Research practicum in France for 20 graduate students.
    Principal Researcher Binghamton University - Binghamton, NY 06/2005 - 12/2005
    • Conducted a campus wide health evaluation project in collaboration with the Dean of Arts and Sciences.
    • Utilized data from focus groups, surveys, health screenings and structured interviews to identify health disparities on campus.
    Health Education Intern Centro para los Adolescentes de San Miguel de Allende - San Miguel de Allende, Gto. 05/2004 - 08/2004
    • Designed and delivered weekly Sex Education training seminars to twenty five students.
    • Co-hosted a radio program on Intimate Partner Violence.
    • Designed educational pamphlets for local schools on Understanding Addiction.  
    Master of Arts: Counseling Nyack College - New York 2009
    Bachelor of Arts: Community Health Education/ Spanish Lanuage and Literature Binghamton University - Binghamton 2006
    NYS Licensed Mental Health Counselor( LMHC)
    National Academy of Sports Medicine Certified Personal Trainer( NASM-CPT)
    Certified Sleep Science Coach ( NESTA-SSC)
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    • Strong record of published research (published articles in high standard international journals; presented peer reviewed oral presentations at national conferences).
    • PhD from the university of Waterloo, ranked #1 school in Canada for computer science and engineering.
    • Postdoctoral studies under supervision of Dr.
    • John MacGregor, the father of modern process system engineering in Canada.
    Professional Summary

    Fifteen years of research and industrial experience in the practical application of innovative solutions in industrial settings, with a focus on productivity and/or data analysis applications (multivariate statistical and data-mining methods for optimization, troubleshooting, monitoring, fault detection, diagnostics, quality control of chemical processes and energy systems) *Seven years teaching experience in academic environment and industry *Experience in supervising research of graduate students *Seven years of research and industrial experience in design and development of biosensors; bioprocess modelling and simulation; biopharmaceutical processing; and food and beverage processing. *Expert in conducting statistical data analysis of industrial data, presenting & interpreting statistical analysis reports to industrial clients for decision-making in different industries including energy operations and petrochemical industries *Extensive knowledge and hands on experience in the design and development of data-driven approaches for fault detection and optimization of oil, gas, petroleum refining, petrochemical, energy operations, process modelling and simulation of complex systems *Working knowledge of AspenTech products, system identification, signal processing, real-time software design/application, quantitative models for several processes.

    Work History
    McMaster University Sessional Instructor | Hamilton, Canada, ON
    • BIOTECH3EC3-Chemical Engineering Concepts Fall 2013.
    • Developed exams, course lecture notes, example problems, assignments.
    • Managed a varying load of students, ranging from 15 to 45 in each offering of the course.
    University of Waterloo Lecturer | Waterloo, Canada, ON
    • Marked assignments, assisted professor in presenting course materials, tutored students.
    • Repeatedly recognized by students for attitude towards teaching, organization and quality, availability and approachability, and professor-class relationship based on course critiques.
    • Integrated technology in teaching practice by posting online quizzes and discussion topics using a web-based management system (D2L and Avenue to Learn).
    • Created a dynamic learning environment by encouraging divergent thinking Current Research Projects The following collaborative research projects are in progress: PRINCIPAL INVESTIGATOR.
    • Developing a novel acoustic-sensor for real-time monitoring of product quality attributes of snack foods for a leading food and beverage manufacturer resulting in accurate predictions and reduced cost.
    • Developing a novel approach for determining optimal composition of mammalian cell culture media for a leading biopharmaceutical manufacturer resulting in higher MAB productivity and reduced cost.
    • Developing a novel approach for determining optimal operating conditions for large-scale production of snack foods for a leading food and beverage manufacturer, resulting in better product texture and flavor quality attributes.
    • Developing a novel approach for modelling perfusion/fed-batch cell culture production processes for a leading biopharmaceutical manufacturer, predicting MAB glycosylation patterns, troubleshooting cell culture production issues, optimization of cell culture production methods.
    • Developing a novel approach using reflectance spectra for characterizing paint colors to enable in-process fine-tuning of paint formulation and processing conditions in response to variations in raw materials in order to minimize variability in the final product color.
    University of Waterloo Sessional Instructor | Waterloo, Canada, ON | January 2009
    CO-PRINCIPAL INVESTIGATORS Research & Development Engineer | May 2010 - Current
    • Application of near infrared and fluorescence spectroscopy for real-time monitoring food and biopharmaceutical products.
    • Process monitoring and troubleshooting of refinery's hydrogen plant using Multivariate Methods.
    • Process monitoring and troubleshooting of water ultrafiltration systems using Multivariate Methods.
    ProSensus Inc, McMaster Innovation Park Materials Researcher | Hamilton, Canada, ON | August 2001 - November 2002
    • Provided consulting services to worldwide chemical companies on analyzing process problems, fault detection and diagnostics, process monitoring, control and optimization using multivariate data analysis technology.
    • Participated in developing research project plans including scope, objectives, success criteria, timelines, resource needs, critical assumptions, and risk analysis.
    • Engineering.
    • Wrote analysis reports and make recommendations to clients that deliver product quality and ensure performance expectations, along with communicating results effectively to clients.
    • Authored internal technical and development reports and project proposals.
    • Involved in development of multivariate data analysis technology for the analysis of advanced on-line PAT (Process Analytical Technology) sensors (including NIR (Near InfraRed) and FTIR (Fourier Transform) InfraRed) and Raman Spectroscopy).
    • Involved in the integration of the information from on-line PAT sensors with the information obtained from conventional sensors (temperature, pH, and dissolved oxygen, agitator power/torque) to be used for the analysis, monitoring, and control of chemical processes Leadership.
    • Responsible for updating training course materials that ProSensus Inc is offering to industrial clients such that they describe the most significant new features of ProSensus software package.
    • Proposed a software platform that integrates spectral preprocessing tools with multivariate modeling tools such as Partial least Squares regression and Principal Component Analysis available in ProSensus ProMV package offered to gas and oil companies to solve problems.
    • Developed several training workshops and exercises for employees in chemical companies involving the industrial applications of multivariate data analysis tools in monitoring and optimization.
    • Participated in R&D industrial projects with ProSensus clients aimed at evaluating these technologies demonstrating feasibility and robustness of multivariate approaches.
    • Developed standards for conducting analysis and presenting data.
    • Co-ordinated communication about research activities with the research team and clients to initiate business collaboration BlackBerry Limited, formerly Research In Motion, Waterloo, ON, Canada.
    • Supported the introduction of new products and improving the reliability of existing products.
    • Reporting to the Manager of the Quality Assurance Group the results and procedures of testing.
    • Supported quality engineering and other engineering groups with investigation of failure modes and failure mechanisms.
    • Conducted scratch durability testing and chemical durability testing on the product's plastics frames, coatings to evaluate their mechanical robustness and to establish cosmetic durability standards for RIM's products.
    • Conducted accelerated life testing for the products to evaluate fatigue failures.
    • Involved with processing and analysis of data and developed standards for conducting analysis and presenting data.
    • Involved with modifying/maintaining quality standards for the products design and manufacturing.
    ProSensus Inc Research Engineer | Ancaster, Canada, ON | May 2012 - June 2017
    • Interacted with manufacturing and process engineers at worldwide pharmaceutical companies to support projects in the areas of fault detection and diagnostics, process monitoring, control and optimization using multivariate data analysis technology.
    • Provided technical assessement and reports based on data analysis and made recommendations to worldwide pharmaceutical companies to deliver product quality and ensure performance expectations
    • Involved in development of multivariate data analysis technology for the analysis of advanced on-line PAT (Process Analytical Technology) sensors (including NIR (Near InfraRed) and Raman Spectroscopy)
    ProSensus Inc Industrial Post-Doctoral Fellow (Prof. John MacGregor) | Hamilton, ON | May 2010 - May 2012

    ⦁ Involved in the integration of the information from on-line PAT sensors with the information obtained from conventional sensors (temperature, pH, and dissolved oxygen, agitator power/torque) to be used for the analysis, monitoring, and control of chemical processes


    ⦁ Proposed a software platform that integrates spectral preprocessing tools with multivariate modeling tools such as Partial least Squares regression and Principal Component Analysis for efficient extraction of product quality infromation from spectroscopic data.


    ⦁ Participated in R&D industrial projects with ProSensus clients aimed at evaluating these technologies demonstrating feasibility and robustness of multivariate approaches


    University of Waterloo Postdoctoral Fellow | Waterloo, Canada, ON | July 2009 - February 2010
    University of Waterloo Research Assistant | Waterloo, Canada, ON | August 2004 - June 2009
    University of Waterloo Research Assistant | Waterloo, Canada, ON | August 2004 - June 2009
    • Ultrafiltration membrane processes for protein separation.
    • Created a rapid on-line fluorescence based analysis using a specialized fiber optic fluorescence probe.
    • Developed a fluorescence spectroscopy-based statistical model for characterization and monitoring of feed, permeate and retentate streams in the ultrafiltration process Selective separation of whey proteins using thermal treatment.
    • Conducted lab-scale experiments and analysis of heat-induced protein denaturation and aggregation behavior using fluorescence spectroscopy and chemometrics.
    • Developed a rapid fluorescence spectroscopy-based analysis for evaluating the efficiency of separation.
    McMaster University Research Assistant | Hamilton, Canada, ON | October 2002 - March 2004
    McMaster University Research Assistant | Hamilton, Canada, ON | January 2002 - March 2004
    • Developed mathematical models of the thermoplastic structural foam molding process utilizing a chemical blowing agent.
    • Studied the effects of processing parameters on the bubble growth dynamics such as processing temperature, concentration of blowing agent, and kinetics of decomposition reaction of blowing agent.
    • Developed numerical solutions of bubble growth in Newtonian and Non-Newtonian polymer melts for isothermal conditions Supervision and Training Experience.
    • Supervised one MSc student, one PhD candidate and four undergraduate students by providing direction in the effective and consistent development and applications of procedures and policies.
    • Recruited scientific professionals to perform research activity.
    • Trained high quality personnel to increase the capacity for research, education, and knowledge transfer.
    • Instructed and monitored students in the use and care of equipment and materials Scholarships, Fellowships, Honours and Awards.
    BlackBerry Limited Research In Motion Limited Materials Researcher | July 2001 - October 2002
    Doctor of Philosophy Chemical Engineering, Ray Legge & Hector Budman University of Waterloo Waterloo, ON | 2009 Chemical Engineering, Ray Legge & Hector Budman Thesis Topic: Application of Multi-wavelength Fluorometry in Monitoring Protein Ultrafiltration
    Master of Engineering Chemical Engineering, Dr. John Vlachopoulos McMaster University Hamilton, ON | 2004 Chemical Engineering, Dr. John Vlachopoulos Assessment of Bubble Growth Models during Thermoplastic Foam Processing
    Diploma Environmental Engineering Technology Mohawk College of Applied Arts and Technology Hamilton, ON | 2000 Environmental Engineering Technology
    Bachelor of Science (Hons Chemical Engineering Bosphorous University Istanbul, 1998 Chemical Engineering
    NSERC Industrial R&D Fellowship, ProSensus Inc, McMaster Innovation Park (
    ). *NSERC Industrial R&D Fellowship, P&P Optica Inc, (
    ). *Murray Moo-Young Biotechnology (Biochemical Engineering) Scholarship tenured University of Waterloo Mohawk College of Applied Arts and Technology 2007 Murray Moo-Young Biotechnology (Biochemical Engineering) Scholarship tenured at the University of Waterloo (2006). *University of Waterloo Graduate Scholarship (2005 and 2006). *McMaster University Graduate Scholarship (2001 and 2002). *Orville Erikson Memorial Award
    Bin Shams M, Elshereef R, Abdullah A, Khalaf O, AL-Tamimi S. (2017). Process Monitoring and Troubleshooting of a local Refinery's Hydrogen plant using Multivariate Methods (submitted to Chemical Engineering Communications) *Rahmani V, Elshereef R, Sheardown H. (2016). Optimizing Electrostatic Interactions for Controlling the Release of Proteins from Cationically Modified Alginate (submitted to Journal of Controlled Release) *Elshereef R. (2016). A review of the mass transfer and momentum aspects on modelling bubble growth formation in the production of foamed plastics (submitted to Polymer Engineering Science) *Elshereef R. (2016). The relative contribution of Non-Newtonian Effects on bubble growth dynamics (submitted to. Engineering Computations *Elshereef R, Vlachopoulos J, Elkamel A. (2010). Comparison and analysis of bubble growth and foam formation models. Engineering Computations, 27(3): 387-408 *Elshereef R, Budman H, Moresoli C, Legge R. (2010). Probing protein colloidal behavior in membrane-based separation processes using spectrofluorometric Rayleigh scattering data, Biotechnol Prog, 26(3):772-80 *Elshereef R, Budman H, Moresoli C, Legge R. (2010). Monitoring the Fractionation of a Whey Protein Isolate during Dead-end Membrane Filtration using Fluorescence and Chemometric Methods. Biotechnol Prog, 26(1):168-78 *Elshereef R, Budman H, Moresoli C, Legge RL. (2008). Fluorescence-based soft-sensor for monitoring *-lactoglobulin and *-lactalbumin solubility during thermal aggregation. Biotech Bioeng 99(3):567-577 *Elshereef R, Budman H, Moresoli C, Legge R. (2006). Fluorescence spectroscopy as a tool for monitoring solubility and aggregation behavior of -lactoglobulin after heat treatment. Biotech Bioeng 95(5):863-874). CONFERENCE PROCEEDINGS AND PRESENTED PAPERS *Elshereef R., Budman H., Moresoli C., Legge R.L (2007) "Novel approach for monitoring concentrations of the milk proteins *-lactoglobulin and *-lactalbumin during ultrafiltration using a fluorescence fiber optic probe" 57th CSChE Conference, October 28-30, 2007, Edmonton, Alberta *Elshereef R., Budman H., Moresoli C., Legge R.L (2006) "Fluorescence-based chemometric model for probing protein-protein interactions in protein solutions at different pH values and ionic strengths". 56th CSChE Conference, October 15-18, 2006, Sherbrooke, Quebec *Moresoli C, Elshereef R, Budman H and Legge R. (2006). Chemometric Methods and Fluorescence Spectroscopy for Monitoring Solubility and Heat Induced Aggregation of Whey Proteins. Canadian Institute of Food Science and Technology /Agriculture and Agri-Food Canada Conference. Montreal, Quebec, May 28-30. *Elshereef R., Budman H.M., Moresoli C., Legge R.L (2005) "Modelling Protein Aggregation Using Fluorescence Spectroscopy and Multivariate Chemometric Methods with Applications to Membrane-Based Protein Separations". 55th CSChE Conference, October 16-19, 2005, Toronto, Ontario *Elshereef R., Budman H., Moresoli C., Legge R.L (2005) "Evaluation of Mathematical Data Preprocessing Methods applied in Modeling Protein Aggregation Using Fluorescence Spectroscopy and Multivariate Chemometric Methods". Stats and Control Conference, University of Toronto, May 16-17, 2005 *Moresoli C., Elshereef R., Urfer J., Legge R.L, Budman H.M (2005), "Fluorescence as a Monitoring Tool for Biological and Food Processes", Journée d'information scientifique et technique en génie agroalimentaire, March 23,2005 OTHER REFEREED PUBLICATIONS *Elshereef, R. (2009). Application of Multi-wavelength Fluorometry in Monitoring Protein Ultrafiltration (Doctoral dissertation, University of Waterloo). *Elshereef, R. (2004). Assessment of Bubble Growth Models during Thermoplastic Foam Processing (MEng dissertation, McMaster University) Page 8 of 8
    This resume is created in 7 minutes.
    Motivated researcher with solid experience managing all levels of large projects, including credit repair and administration.
    • Quick learner
    • Very efficient
    • Strong work ethic 
    • Problem Solving
    • Very Attentive
    • Creativity
    Researcher Jul 2013 to Current
    White Jacobs & Associates Plano, TX
    • I enter all the results in the system we get from the bureaus.
    • Then, file all the paperwork that has been worked to their assigned.
    • file.
    • Bring consultants any file the requested.
    File Clerk Aug 2012 to Jul 2013
    RMCN ­ Mckinney TX
    • I would pick up all the paperwork & files from the previous day.
    • Then, I would sort the files in alphabetic order.
    • Afterwards, I.
    • would file all the paperwork in the file they are assign to.
    Seasonal Driver Trainee Jul 2012 to Sep 2012
    • I would deliver beverages to local & outside stores & gas stations.
    • Then, we would organize & stock the fridges of each.
    • location.
    Bus Boy May 2011 to Jun 2012
    Aspen Creek ­ Irving TX
    • I would pick up plates & cups from the table.
    • Afterwards, I would wipe the table down with a wet cloth & clean off any.
    • remaining trash.
    • When the restaurant closed I would vacuum it spot clean.
    Sales Associate, Cashier, Merchandiser Sep 2016 to Current
    Total Wine & More Plano, TX I help out customers around the store with anything they need. Then, I also give recommendations if they're interested in trying new certain types of alcohol. I have done classes & studied wine & spirits for over 1 year. Also, I have trained in different postions as well, including cashier.
    Education and Training
    High School Diploma 2012 MacArthur High School
    Creativity, pick, Problem Solving, Quick learner
    This resume is created in 7 minutes.
    Professional Summary

    High-energy Marketing Intern experienced in Lipton Iced tea Marketing. Offering hands-on experience in FMCG environments. experienced project researcher with leadership and relationship-building skills. Meticulous Land Valuation Analyst, excellent at juggling multiple tasks and working under pressure. Highly-effective Analyst effective at delivering quality system requirement documentation ahead of tight deadlines.

    Studying for MSc in Urban Economic Development in UCL, London
    BA in Business Management at Durham University, Britain 2:1
    Work experience with China Real Estate leading enterprise and London consulting project of Royal Park
    Diglossia in Mandarin(native) and English (fluent)
    Rowing team member and photography enthusiast
    Work History
    Marketing Intern, 01/2019 to Current
    PepsiCo Lipton International Limited Shanghai, China
    • Assist in tea brand - Lipton Iced Tea. Deeply involve in the post-launch review, extended line development, upcoming activation plan, and social media communication.
    • New Product Launch Assistant: Doing detailing project updates, performance information, ongoing trends and analysis on competitors' product lines to make comparison.
    • Provided administrative support to senior staff including organizing documentation, daily transaction and translation of reports.
    • Assist brand manager to collect & manage social KOL and content; e.g. selecting, briefing, review KOL
    Project Researcher, 01/2017 to 01/2018
    Old Oak and Park Royal Development Corporation (OPDC) London, England
    • Coordinated and scheduled meeting and travel calendars, including interviews and document preparation.
    • Asked and managed several phone interviews while recording accurate messages.
    • Compiled interview summary of the Hackney Council and summarize the recommendations for OPDC .
    • Overview and summarized two previous reports from consulting agencies and government.
    Land Valuation Analyst, 01/2017 to 01/2017
    Vanke Real Estate Company Hangzhou, China
    • Involved in diverse and challenging projects working side by side with others in multi-disciplinary teams.
    • Assisted in analyzing regional and local area economic profiles including employment, population, household income, and real estate trends.
    • Investigated and completed appraisals required for determining value, which is not limited to tax and assessment data, market statistics including vacancy, absorption, and other supply/demand factors, comparable data (land sales, lease and sale comparable).
    • Eventually travelled with senior appraiser to property inspections and written appraisal reports.
    Master of Science: Urban Economic Development , 2019
    University College London - England, United Kingdom
    • Coursework in Tarapoto, Peru for helping local economic development to upgrade structurally, marked A.
    Bachelor of Arts: Business and Management, 2017
    Durham University - Durham
    • Team Leader of the 3-Sino Business Debates Competition
    • Member of College Rowing Club
    • Coursework in Marketing, Research & Business Skills I & II (SPSS Statistics) and Strategic management
    This resume is created in 7 minutes.
    Professional Summary
    Network Support New PC Builds Troubleshooting Access Control Lap/Desktops Hardware/Software Microsoft Office User Training Information Security
    Work History
    User and Instructor Support, 01/2011 to 01/2012
    Goodwill of Central Arizona
    • Provide Basic Computing class support for Goodwill customers.
    • Maintain strict confidentiality of users, and establish and maintain effective professional relationships by interacting in a courteous, friendly manner with customers and Goodwill instructors.
    • Create new user accounts by assigning access level for all users.
    • Assign user name, password, and access level according to Goodwill protocol.
    • Demonstrated computer and accessories use and translated for Spanish-speaking users.
    • High proficiency with Microsoft Office Suite, XP, and 7.
    • Experienced support provider and video/audio editing.
    Web Designer, 01/2000
    Adams Business Media Cathedral City, CA
    • Used photo editing software to edit photographs to upload for websites to promote and advertise companies and their products and services via internet.
    Data Entry Operator, 01/1998
    Community Access Indio, CA
    • Performed data entry and proofing of client contact information to maintain database of client records in an updated condition.
    Associate degree: Computer Repair, 2003
    Palm Desert College - Palm Desert, CA
    Computer Repair
    A+/Network+ Technician:
    Associate of Arts: Computer Programming, 2000
    College of the Desert - Palm Desert, CA
    Computer Programming
    This resume is created in 7 minutes.
    Professional Summary
    Objective- Obtaining a challenging position in an environment where my skills may be utilized for the advancement of the company
    Work History
    Cashier, 06/2005 to 05/2006
    • Responsible for maintaining accountability of all transactions during my shift.
    • Balancing the register and credit card receipts against the daily sales totals.
    • Maintaining rest room facilities.
    • Acknowledge every customer with an inviting greeting.
    • Answering phones while multitasking.
    Cook/Shift Manager, 08/2006 to 07/2008
    Abner's Chicken
    • Responsible for management of store during hours of work.
    • Management of employee's schedules.
    • Responsible for day-to-day sales of store.
    • Accountable for storage and counting of all money obtained that day.
    • Answering phones to assist with customer service.
    Researcher, 08/2008 to 05/2010
    Jackson Heart Study, JHS
    • researching ailments of the community as well as community service.
    • Developed plans for producing mass surveys by phone.
    • Applying critical thinking concepts to diverse situations.
    • Working in groups to accomplish goals with deadlines.
    • Shadowing specific professions of health (nurses, doctors, health researchers).
    • Conducting workshops and evaluations for students.
    Floor Manager, 04/2010 to 02/2013
    Jones & Jones Rental Properties
    • Assistant/maintenance: Responsible for assistance to rental owners and accountability of revenue obtained.
    • Conducting and setting up appointments via cellular phone.
    • Resolving maintenance issues that arise.
    • Coordination of staff.
    • Coordination of out-source workers.
    • Contacting future potential tenants upon vacancy of property.
    • Handling fees acquired through tenants.
    • Customer service for inquiries about rental properties via phone January 2013- 2018 Saks Fifth Avenue: Credit service specialist: Handling of multiple systems simultaneously to assist with day to day credit operations, and view vital information to give answers based on deductive reasoning.
    • Store directory: Responsible for Transference of calls to all Saks Fifth Avenue store locations as well as Executive Office Management of company.
    • Customer service: Handling and Maintaining of customers accounts to discuss and assist with various problems that may occur.
    • Universal Agent: Full comprehension and understanding of all operations for credit services company wide.
    • Skills in underwriting to assess qualifications and risks of credit line increases up to 999,999 company wide, Responsible for maintaining a large section of credit associates to assist with day to day operations throughout department.
    H.S: DiplomaBA Biology, Madison Central High School Tougaloo College Madison - MS
    Honored as a Big Brother/Big Sister Mentor, awarded a scholarship as a mentor, community awareness programs, Phi Beta Sigma community service, Deans List.
    This resume is created in 7 minutes.
    Professional Summary

     Registered Nurse with 16 years of nursing experience in Intensive Care in a Cardiovascular ICU-all of our patients were Cardiology patients that needed surgey.  Research experience includes a phase 1 clinical trial setting at PPD (per diem at RTP) and also in a hospital setting at Duke. Worked on development team for the eBrowser (Duke created EMR) which required attention to detail, excellent problem solving skills.  Most recently I worked as a nursing supervisor with home health clients at home and in various facilities to coordinate their care needs with their care givers, family and medical personnel.  Diverse experience working with cardiac surgery, cardiology, and general medicine patients.  Currently working at the IMR as a cardiology research nurse as of April 1, 2018.   


    Education/ Certifications

    B.S.N. Duke University School of Nursing

    NC RN license# 72220 Exp. 4/30/2020

    BLS certification for healthcare providers Exp. April 30,2020

    UNC -- Continuing Education 
    Medical-Surgical Nursing Review Online.
    Completed Feb 16 2016-- Final grade A
    (Transcript available on request)

    Research Training Completed May 23, 2014

    140 Hour Clinical Research Associate Training Program conducted by Medical Research Management, Inc., an accredited provider through ACPE.“ Fundamentals of Clinical Research” May 2014

    Criteria for Course Completion: MRM Monitoring Competency Examination minimum of 80% & Fundamentals Regulatory Exam A minimum 70%, Regulatory Exam B minimum 70%.

    Professional Experience
    Cardiology Research Nurse. Institute for Medical Research VA Hosptial Durham, NC Cardiology Research Nurse. April 1 2018 -- Present.   Durham VA Hospital.
    Nursing Supervisor
    May 2015 to May 2016
    Aegis Home Care Chapel Hill, NC
    • Assessment of new clients.  Discharge planning--Visits to hospital to assess what care and supplies would be needed at home when client was discharged
    • Care plans written based on clients needs
    • Supervisory visits within home or facility to assess client and CNA care
    • Care plan revisions made as needed
    • Training of new CNA employees- Care provided within the home, within skilled nursing facility (dementia clients who needed someone with them at all times), and within assisted living when needed at facilities within the area  
    Duke Health Technology Solutions (DHTS) Clinical Development Group. Health User Analyst (RN)
    July 2001 to May 2014
    Duke Hospital Durham, NC
    • Member of development team for eBrowser (the Duke Health System EMR) – worked with eBrowser from it's inception, expansion, and retirement at the end of 2013 when Duke adopted the current Maestro Care System.
    • Member of QA team and testing team eBrowser.  Responsible for testing new eBrowser web based software releases from development to depolyment.  
    • 2014 EPIC EMR replaced the Duke EMR (eBrowser) and my job was eliminated because eBrowser was shut down
    Duke Medical Center Information System (MCIS) Health User Analyst (RN)
    April 1998 to July 2001
    Duke Hosptial Durham, NC
    • Trained the new medical residents to use the Clinical Summary at an outpatient clinic.
    • Provided support to physician users of the Clinical Summary Application. Added additional diagnosis and procedures to the system as they were requested.
    Temporary full time Lung Transplant Coordinator DUMC
    December 1997 to April 1998
    Duke Hospital Durham, NC
    • Filled in while someone was out on leave and rounded on hospital patients only – no call
    • Discharge planning if needed for home (iv antibiotics, respiratory treatments, and oxygen)
    Research Nurse (PPD-Pharmaco PHASE 1 RTP Clinic) (part-time prn)
    November 1995 to December 1996
    • Responsible for vital signs, dosing documentation, making sure blood draws were on time, filling out research forms, documentation of adverse events and admission and discharge procedures from clinical trials unit
    Research Coordinator (DUMC)Research coordinator for Upjohn Company (part-time prn)
    June 1993 to June 1995
    Duke Hospital Durham, NC
    • Collected data on post-operative coronary artery bypass patients until discharge from hospital that were enrolled in Gelfoam study, 1993 to 1995
    Thoracic-cardiovascular intensive care unit RN
    September 1980 to December 1997
    Duke Hospital Durham , NC
    • Cared for post operative patients in ICU including the following: CABG, thoracic aneurysms, valve replacements, heart transplants, and lung transplants
    • Experience with Intra-Aortic Balloon pump, arterial lines, PA catheters, ventilators, pacemakers, multiple vasoactive drips, moderate sedation and post anesthesia care (PACU).
    • Charge nurse experience 20 bed ICU. Precepted new RN's in the ICU
    This resume is created in 7 minutes.

    Experienced Residential and Commercial real estate professional.  

    Core Competencies
    • MSP, Citrix, Black Knight, Adobe Acrobat, Microsoft Office Suite 
    • HUD/Government Regulatory Compliance
    • Investor Relations/Communications
    • 2 years of Residential Real Estate/Mortgage Servicing
    • 1 year of Commercial Real Estate Due Diligence and Research
    • Basic Accounting
    HUD Claims Specialist Jan 2018 to Current
    Celink, formerly OneWest Bank, DBA CIT Bank NA Austin, TX
    • Files FHA claims on matured reverse mortgages on behalf of institutional investors in accordance with HUD rules and guidelines, typically in the range of between $500,000 and $1,000,000/week.
    • Analyzes, researches, and substantiates changes in property appraisal values over time to HUD oversight.
    • Manages rapid turnover of REO, third-party sale, and short sale claims within 15 day deadline cycles to ensure on-time claim filings.
    • Arranges detailed timelines of landmark legal and foreclosure events during life cycles of loans, including maturity, default, first legal, foreclosure sale, and REO sale. Analyzes complex invoice and transaction data to present clear, cohesive documentation to HUD for claim review.
    Default Service Specialist Mar 2016 to Jul 2017
    Assurant Field Services Austin, TX
    • Processed insurance claims on vandalized and damaged properties and relayed claim results to investors.  Extracted claim information from MSP and Citrix to add to property case notes in FNMA's system.
    • Communicated and relayed property information with the 2 government mortgage investors, FNMA and FHLMC.
    • Managed a team of professionals responsible for sending bid communications to client system within 24 hours.
    • Used client based information systems MSP, Citrix, Black Knight, and LSAMS to monitor loan status and extract information and update clients/investors with property information.
    Data Entry Analyst, Zoning Researcher Feb 2015 to Nov 2015
    Express Employment Professionals, Zoning-Info Oklahoma City, OK
    • Performed original research on commercial real estate properties to determine zoning/building code compliance, legal conformance/non-conformance status and bulk development requirements of commercial properties.
    • Coordinated and communicated with city planners, building department officials, zoning officers, and code enforcement officers to gather crucial property documentation.
    • Indexed and extracted information from legal documents, including mortgages, deeds, and oil and gas records.
    Pharmacy Technician Dec 2011 to May 2015
    Target Oklahoma City, OK
    • Input insurance information and filled prescriptions for store guests.
    • Frequently communicated with insurance claims personnel, benefit managers, and health care providers regarding medical claims and benefit status.
    • Managed inventory levels and drug orders.
    • Resolved a backlog of dated, high priority FHA claims in preparation of a successful acquisition (CIT Bank/Celink)
    • Reduced time delays on property preservation bid communications to clients from 1 month to the client SLA time of 24 hours within a few months of hire (Assurant)
    • Implemented new Software and Inventory Systems at a pilot store (Target)
    Bachelor of Arts, Biochemistry May 2015 Southwestern Oklahoma State University Weatherford, Oklahoma
    This resume is created in 7 minutes.
    Professional Summary
    Over a decade of game industry experience in design, programming and test of 11 AAA titles including DestinyDestiny 2, and Planetside 2. Highly motivated and knowledgeable in industry standard software and practices through multiple disciplines.
    • Programming languages: C++, C#, WPF, HTML
    • Development tools: Visual Studio, P4V, 3DS Max, Maya, Adobe Photoshop, proprietary design tools, Hansoft, DevTrack
    • UI, activity, level, and investment design experience
    • Bilingual: German (intermediate)
    • Advanced problem solving skills
    • Troubleshooting and debugging
    • Experienced with scrum/agile methodology
    • Excellent written and verbal communication skills
    • E-commerce background
    • Excellent problem-solving abilities​
    Work History
    User Interface SDET 07/2015 to Current
    Bungie, Inc Bellevue, Washington
    • UI feature development and implementation for Destiny 2 
    • Worked with existing APIs to create new development tools and improve existing tools for development teams
    • Tools engineering and automation for multiple teams which saved hundreds of man hours
    • Modified existing software to correct errors, adapt to new hardware and improve performance
    • Activity, investment system, UI, and other design work in support of the UI team
    • Performed black, gray, and white-box testing to verify software quality and function before it was released
    Build Verification Test Team Shift Lead 09/2013 to 07/2015
    Bungie, Inc. Bellevue, Washington
    • Daily use of development tools including Visual Studio, 3DS Max, Maya, Photoshop, P4V, and internal dev tools to verify content workflow stability for the studio
    • Technical writing and documentation of internal processes and features, as well as writing the majority of the user-facing technical help articles on
    • Worked daily with engineers and content creators to debug build failures and integration errors
    • Resolved code integration failures for dev teams in C++ and C#
    • Oversaw weekly branch integrations and farm services
    • Test team night shift lead
    Code Specialist QA Analyst 01/2012 to 03/2013
    Sony Online Entertainment San Diego, California
    • Code test specialist for the Planetside 2 launch team
    • Worked with development teams in scrum/agile processes for project planning
    • Performed black and gray-box platform, system-level and regression testing to verify software quality and function before it was released
    • Developed code fixes and enhancements for inclusion in future code releases and patches.
    • Assessed costs and risks associated with developing new features and products
    • Secondary point of contact for promotional bundle, marketplace, and web/mobile testing
    Quality Assurance Analyst 05/2005 to 10/2009
    Midway Home Entertainment San Diego, California
    • Shipped 8 separate AAA titles across multiple platforms, including Mortal Kombat: Shaolin Monks and Unreal Tournament III
    • Performed platform, system-level, certification, localization, and regression testing to verify software quality and function before it was released
    Bachelor of Arts: 2008 California State University Chico - Chico, California
    Associate of Arts: German Studies 2006 Grossmont College - El Cajon, California