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Education
Master of Science: Integrated Marketing Communications WEST VIRGINIA UNIVERSITY 2016 Morgantown, WV Integrated Marketing Communications
Bachelor of Arts: Graphic Design/Mass Media MARIETTA COLLEGE 1992 Marietta, OH Graphic Design/Mass Media
Experience
Web Designer and Owner
Chesapeake, OH
SLOGO DESIGN/ Aug 2007 to Current
  • Designed content and inventory management systems; ecommerce solutions; and marketing and publicity materials. Sold website hosting and design services for slogodesign.com.
Customer Service Supervisor
Huntington, WV
DIRECTV/ Jul 2012 to Current
  • Responsible for resolving all escalated customer issues and assisting customer service representatives with de-escalation and problem solving via chat and phone resources.
AmeriCorps VISTA, Success By 6 Initiative
Huntington, WV
UNITED WAY OF THE RIVER CITIES/ Jan 2011 to Oct 2011
  • Organized the Huntington Harvest of Books, a community book drive and free book giveaway for a low income neighborhood in Huntington, WV. Organized a Round table Discussion on Adult Literacy, bringing together community leaders and educators to find a solution to the problem of high drop-out rates in Cabell County, WV.
Internet Developer and Webmaster
Williamstown, WV
FENTON ART GLASS/ Sep 2003 to Aug 2007
  • Managed websites for Fenton dealers; designed email newsletters for consumers and promotional newsletters for dealers; created audio/visual presentations; managed Fenton's eBay program and their affiliate program, Linkshare.
Graphic Artist and Web Designer
Marietta, OH
AMERIMAG/ Jul 2002 to Sep 2003
  • Designed the company's product catalogs, brochures, printed flexible magnets and publicity material.
Marketing and Sales Team Leader
Marietta, OH
PAR MAR STORES/ Sep 2000 to Feb 2002
  • Designed company newsletter; designed all advertising materials; wrote ad copy and press releases. Executed promotional strategies; set product placement; analyzed sales trends; managed product retails; forecast sales; and managed vendor relations.
Community Service
  • 1996 - Present, Kiwanis Clubs, Marietta, OH and Huntington, WV: Held the following leadership positions: Lt. Governor, President, President-Elect, Vice President, and Board of Directors
  • 2000 - 2010, Easter Seals of the River Cities, Board of Directors
Career Development
  • (1996) Marietta Chamber of Commerce Telesis, Marietta, OH. A leadership development and management training program.
  • (2002) The DMA (Direct Marketing Association). Basics of Direct Marketing Seminar, Cleveland, OH
  • (2001) PDI (Professional Datasolutions, Inc.). Price book Administrator Training, Gainesville, GA
  • (2002) The DMA (Direct Marketing Association). Basics of Direct Marketing Seminar, Cleveland, OH
  • (2002) SGIA (Screen Printing & Graphic Imaging Association International). The Imaging and Technology Show, St. Louis, MO
  • (2005) eBay Live! Annual eBay Buyers and Sellers Education Conference, San Jose, CA
  • (2006 and 2007) LinkShare Symposium. Annual Performance Based Marketing Conference, New York City, NY
  • (2007) Ohio University Spring
    Conference. Annual Technology User Conference, Athens, OH
Awards
  • Winner of the 2006 American Association of Webmasters Gold Award.
  • Nominated for the 2007 TIGAR (Technology Industry Gurus of the Appalachian Region) Award, Best Business Website, award given annually by the Information Technology of the Appalachian Ohio (ITAAO). ITAAO is a regional member of Ohio's IT Alliance. ITAAO serves 29 counties in the mid-Appalachian region of Ohio.
Skills
Software: Adobe Photoshop, PageMaker, InDesign, Illustrator, Streamline, Acrobat, Flash, and Spark; Fireworks; DreamWeaver; Quark XPress; Microsoft FrontPage, Publisher, PowerPoint, Excel, Access, Works and Word. Languages: html, dhtml, xhtml, css, cig, perl, java, php mysql and C#.

This resume is created in 7 minutes.
Education
2017
Stony Brook University, Stony Brook, NY
​Bachelor of Science: Computer Science, Chemistry (Minor) 
3.770 GPA | Dean's List | Magna Cum Laude
Courses:
Software engineering, Algorithms, Object-oriented programming, Database systems, Data structures, Systems programming, Computer architecture, Computer networks, Java, Medical imaging, Multimedia, and Visualization
Skills

Java (4 years)

Python (2 years)

C (2 years)

​Microsoft Office (8 years)

MySQL (2 years)

JavaScript, jQuery (3 years)

HTML, CSS (3 years)​

Adobe Photoshop (4 years)

Experiences
02/2017 to 05/2017
Secretary National Society of Collegiate Scholars
  • Organizer and historian for general meetings and events.
02/2017 to Current
Research Assistant Stony Brook University
  • Assistant developer of a visualization program for animal hierarchy and website for the research professor.
  • Conducted experiments on animal hierarchy and behaviors.
02/2016 to 02/2017
Teaching Assistant Programming I
  • Assisted students with the learning and understanding of object-oriented concepts and intro Java programming through assignments and homework.
02/2013 to 05/2017
Secretary, PR Officer, Webmaster ChinaBlue
  • In charge of organizing events and meetings along with community relations.
  • Manages the club's official e-mail, website, and social networking outlets.
07/2012 to 11/2012
Private Tutor
  • Prepared students for the Specialized High School Admissions Test.
  • Mentored students by giving advice and help for school exams, homework, and extracurricular activities in high school.
Projects
Movie Information Systems
  • Fully populated database of real movie information with object persistence and server connections to a personally designed website that functions similarly to Fandango.
Stock Trading Database and Website
  • ​​Back-end stock market database connected to a front-end website that allows users to stimulate a real stock trading environment.
​​Fantasy Baseball Draft Kit
  • Graphical user interface of a fantasy baseball draft simulator.
  • Retrieval of real MLB player statistics with searchable and orderable data.
​​Cancer Research Visualization
  • Graphical representation and visualization of data collected from cancer research designed for user analysis and interactions.

This resume is created in 7 minutes.
Summary

Motivated and proactive professional with excellent business acumen and more than 13 years' experience in the IT industry. A specialist in IT strategy, recruitment, procurement, project implementation, data centers and customer service to improve IT operations efficiency. Recognized for consistent success in developing systems, increasing revenue and enhancing profit performance. I aspire to become an indispensable asset to an organization by contributing towards the achievement of its mission.

Skills
  • IT asset management & supply chain
  • Project management & timely implementation
  • Infrastructure Planning
  • Forecasting & trend analysis
  • Procurement & vendor selection
  • Service line agreement
  • Team management & training
  • Backup & disaster recovery 
Professional Experience
IT Manager 10/2008 to Current Dammam Community College Dammam, Eastern Province
  • Distinguished performance throughout as “A+”. 
  • Improved overall IT project management success by identifying product problems and strengths, conducting customer experience surveys, and leading cross-functional teams of engineers, QAs and UX designers to develop features and fix product defects.
  • Hired and trained fresh graduates for IT Operations.
  • Managed the four-person local IT team, allocating resources to ongoing projects and enforcing deadlines.
  • Delivered detailed feature roadmaps that included action items and project targets.
  • Supervised and and resolved Internet connectivity and general software and hardware issues.
IT Consultant (Google Apps) 08/2011 to 11/2011 Sultan bin Abdul-Aziz Science and Technology ‎Center (SCITECH) Al-Khobar, Eastern Province
  • Full-scale Implementation of Integrating local systems with Google
  • Generated more than SAR 200,000 savings annually through mail server management, hosting, maintenance and licensing. 
  • Provided detailed training to staff on usage of the available features 
IT Consultant 03/2005 to 03/2006 babyhood Australia Woodridge, QLD
  • Responsibilities: network administrator, computer troubleshooting, web development, webmaster, designing catalogues & brochures.
  • Achieved and maintained a 99.95% level of service ensuring customer satisfaction.
  • Attained 95% inventory record accuracy through a robust cycle counting process. 
  • Improved material location accuracy from 73% to 98% by developing a location audit program
  • Managed logistics of multiple shipments and deliveries within extreme time constraints.
  • Negotiated freight carrier contracts to reduce shipping cost and coordinated audited inventories.
Lecturer in Computer & Information Technology Department 04/2006 to Current Dammam Community College Dammam , Eastern Province
Taught following courses with 9.5/10 average teaching evaluation:
  • Business Communications
  • Conflict Management
  • Accounting Information Systems (ERP/DFD/ERD)
  • Web Authoring and Design (ASP.NET)
  • Operating Systems I (Microsoft Windows 10)
    Microsoft Exam 70-697 Training
  • Operating Systems II (Microsoft Windows Server 2012)
    Microsoft Exam 70-410 Training
  • PC Maintenance & Troubleshooting
    CompTIA A Training
Program Coordinator 04/2009 to 09/2015 Human Resource Development Fund Dammam, Eastern Province
Facilitated various programs funded by Human Resource Development Fund

Benaa Program – For Orphans and under privileged children

Maher Program – For academically weak students

Irtiqaa Program – For University Staff   

Administered, directed and coordinated the activities of the programs 
  • Directed the installation of improved work methods and procedures to achieve program objectives
  • Served as liaison between management, teaching staff and the students
  • Observed and facilitated 13 educators
  • Designed and equipped labs with all required software and hardware 
  • Developed and facilitated a student data reporting system
  • Facilitated small group reflections and discussions for vision development 
System Analyst 02/2004 to 02/2005 King Fahd University of Petroleum and Minerals (KFUPM) Dhahran, Eastern Province
  • Worked for Supervisor Financial and Administrative Affairs. 
  • Developed system flow charts and improved overall workflow and business processes, reducing delays and suggested procedures to expedite the process. 
  • Developed several websites and applications to automate manual processes through a web based workflow system which helped the KFUPM community to reach departments in a timely manner. The web based system increased response time.
  • Developed systems that met user requirements by performing system analysis and database design. 
  • Translated business requirements into technical requirements.
  • Analyzed and documented high level and detailed business requirements.
Webmaster 01/2001 to 02/2005 Saudi Society for Technology Development & Transfer (SSTDT) Al-Khobar, Eastern Province
  • Prepared and presented technical proposals for clients.
  • Identified and resolved web application issues escalated by customer support and other departments with a 100% success rate. 
  • Developed a web application to register candidates for conferences and events 
  • Assisted in the monitoring and reporting on website traffic and performance. 
  • Created HTML email templates and newsletters for e-mail marketing campaigns.
  • Executed and monitored standards for user interfaces, page design and graphics development.
Accomplishments
  • Consistently received a 100% rate of customer satisfaction. Improved IT department effectiveness by 80%.
  • Automated repeatable tasks where possible to increase efficiency.
  • Implemented Moodle as the online course management system. 
  • Implemented Smart Classrooms project
  • Managed anti-spam appliance of Symantec / TrendMicro Messaging Gateway 
  • Configured and managed BlueCoat Proxy Server & PacketShaper. 
  • Managed Gigabit Ethernet upgrade project
  • Managed firewall and Switches upgrade project
  • Increased overall internet bandwidth and helped in side-to-side VPN project 
  • Supervised EMC data domain project for automated backup
  • Implemented Students ID Card System
  • Migrated legacy systems to new Servers while maintaining data integrity and compatibility
  • Active directories upgrade to Microsoft Windows Server 2012
  • Microsoft Exchange server implementation
  • Established asset management practices to track technological assets from purchase to disposal and improved resource optimization by 70%
Education
Master of Science: Electronic Commerce Griffith University Nathan, QLD, Australia
Bachelor of Science: Management Information Systems King Fahd University of Petroleum and Minerals Dhahran, Eastern Province, Saudi Arabia
Bachelor of Science: Computer Science University of Management & Technology Lahore, Punjab, Pakistan
Completed 33 credit hours
Pre-Engineering Pakistan International School Al Khobar Al Khobar, Eastern Province, Saudi Arabia

This resume is created in 7 minutes.
Career Overview

I am a perpetually learning professional whose interest in emerging Web technologies and on-line marketing trends has fueled my expert knowledge of Web development and design.

Qualifications
  • Front-end web development (HTML5, CSS3, Javascript, and jQuery)

  • Adept Graphic Designer utilizing: Photoshop, Illustrator and Fireworks

  • Develop CSS and Javacripts to enhance functionality and user experience to create an interactive web interface.

  • Knowledge of Sass and LESS

  • Strong collaborative skills
  • Ensures website integrity across web browsers to include: IE 7,8,9 & 10 / Firefox / Chrome / Safari

  • Managed and administered Google Analytics and webmaster tools

  • First class customer service (phone, email and web)

  • Experienced in leveraging social media with core website

  • Computer applications - Windows, Mac OS, Microsoft Office: Excel, Word, Power Point
Work Experience
10/2012 to Current
Webmaster Logistics Management Resources, Inc. / Raytheon Prince George, VA

Responsible for applying expertise in programming procedures to efficiently design, develop and re-launch the U.S. Army Ordnance Corps and U.S. Army Ordnance School website. Utilizing modern developing languages HTML5 and CSS3. Was able to efficiently identify and quickly resolve problems during the re-launch. Continuously research and enhance my knowledge to improve web content through better design and/or implementation of web technologies. Manage information behind Common Access Card (CAC) protected servers. Ensure the website and all content is in compliance with Army Regulations: AR 530-1, AR 25-1 or AR 25-2; while also maintaining compliance with Operations Security (OPSEC) and Section 508. Responsible for detailed collaboration with the Ordanance Corps and the subordinate units and/or directorates to include the Strategic Initiatives Group (SIG). While as a member of the SIG I provided strategies for utilizing the website and social media outlets for command communication. Collaborated regularly with the SIG to maintain continuity and constant communication for website updates and initiatives. Review website analytics, compiling data into reports that aid in identifying website traffic trends. Member of a team that redesigned, developed and relaunched the U.S. Army Combined Arms Support Command (CASCOM) website. During a restructure of organizations, I took charge of the Transportation Corps website to enhance the overall appearance and usability of the website by modifying outdated layouts and recondition the CSS to provide a standardized appearance to aid in the ease of navigation.


04/2009 to 06/2012
Recreation Assistant NF-3 / Publicity Assistant NF-03 U.S. Army Garrison, Family & Morale, Welfare & Recreation Fort Lee, VA

Continued to Collect, Organize and Interpret (COI) information for the functionality of the Family & MWR website IAW articles under section 508 and OPSEC. Continuously coordinated with all Family & MWR activities to ensure pages and publicity were maintained with current and up-to-date information. Worked as a graphical designer for design layout. Ensures a coherent, balanced and informative design layout for flyers, signs, posters, web logo's, tri-folds and menus. Utilized activity / facility logos and the MWR logo to promote branding of the organization. Collected, Organized and Interpreted information for dissemination through commercial e-mail service. Ensured the e-mail format complied with the current guidelines established by NEC-LEE. Performed all uses and responses of social media. Utilized facebook and twitter, informational media sites to reach the Fort Lee customers through a brief and informative post. Posts contained links to the Family & MWR website for further information which increases traffic to the website. In one year, I increased visitors to the website by 18%, the uses of social media sites were increased by 32%. The specific web page built for a special event "concert series" had 6,800 hits alone in a 3 month span. I developed a new website design to have an up an coming launch incorporating web 2.0 technologies. The design was sent from the Atlantic Region to the IMCOM G-9 for consideration of the template to be used across all Family & MWR websites worldwide. Participated in special event planning for major events on Fort Lee. Coordinated with Commercial Sponsorship on required advertising and the terms of the display on the website and other marketing materials. Met with program, facility or event managers to collaborate on their website needs to promote their program, facility or event. Interacted with the public to promote Family and MWR programs and events.


12/2007 to 04/2009
Recreation Assistant NF-02 U.S. Army Garrison, Family & Morale, Welfare & Recreation Fort Lee, VA

Served as the sole Family & MWR Website Coordinator. Collected, Organized and Interpreted (COI) information for development and publication to the public commercial Internet website, in accordance with (IAW) Articles under section 508 and OPSEC. Coordinated with all Family & MWR activities to ensure that published information is up-to-date and thus served as an integral part of the marketing tool. Worked with all departments and directorates in Family & MWR to ensure that all events are published in compliance with existing regulatory, procedural and local policy guidelines. Provided marketing support by creating fliers, web logo's and other publicity information as needed to advertise events for Special Events and activities throughout Family & MWR. Served as the sole employee for key control. Met all requirements and passed all scheduled inspections. Worked as the Functional Administrator for the Recreation Tracking System (RecTrac). Worked under the advice, assistance and access authorization of the Information Systems Officer (ISO), assisting users of the system with any user problems that could be solved at the Functional Administrator level. Acted as the intermediary between the activity and the Information Technology Department on issues requiring their assistance.


03/2006 to 12/2007
Recreation Aid NF-01 U.S. Army Garrison, Family & Morale, Welfare & Recreation Fort Lee, VA

Worked on the Family & MWR Sports & Recreation grounds crew. Maintaining ball fields with dragging, seeding and fertilizing. Assisted Special Events coordinator with setting up, running and tearing down of events. Assisted in other Sports and Recreation areas as needed. Developed the design and functionality of the new Family and MWR website with present day technologies of Web publicity and marketing of commercial entities.









Education and Training
Select One

Training:  

  • Security + Certified / CompTIA
  • Web Content and OPSEC / Chief Information Officer/G6 United States Army
  • Social Media and Operations Security / Department of the Army
  • Web 2.0 Fundamentals / Army e-learning
  • Introduction to HTML5 and CSS3 / Army e-learning
  • Advanced HTML5 / Army e-learning
  • Javascript Language Basics / Army e-learning
  • Marketing Plans for Activity Managers / IMCOM Academy
  • CSS with LESS and Sass / Linda.com
  • Javascript Essential Training / Linda.com
  • CSS Visual Optimization / Linda.com
  • CSS: Transitions & Transforms / Linda.com
  • Foundation of UX: Accessibility / Linda.com

North Dakota State College of Science Wapeton, North Dakota, United States

Core Courses: 

CISCO Networking

Advanced Software Applications

Microcomputer Hardware

Computer Science (JAVA)

Presidents Honor Roll 2003-2004


Military Experience

US Air Force, 1

  • Air Transportation-2T251

Medals

  • Air Force Achievement Medal
  • Humanitarian Medal
  • Air Force Good Conduct Medal