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Professional Summary
Dedicated customer service professional motivated to maintain customer satisfaction with 20 years client interface experience. Self-directed and organized with well-developed abilities in managing a wide range of administrative needs. Experience in diverse industries. I am highly effective at handling confidential information. Resourceful and accomplished with extensive office operations and personnel organization expertise.
Work History
HEAP Intake/Scheduler, 04/2018
Ross County Community Action Chillicothe, OH
  • Data entry and processing of all paperwork to provide services to clients on a timely basis. Know and maintain eligibility criteria.
  • Conduct face-to-face interviews with customers seeking financial assistance for utility bills.
  • Perform intake, requesting information for eligibility assessment.
  • Complete all paperwork necessary to determine eligibility.
  • Coordinate with administrative staff involved in verifying eligibility.
  • Provide customer service and program information to prospective clients via telephone or walk-ins.
  • Assist clients as needed with referrals to other agencies and services. Community outreach as necessary
Website Designer, Current
Owner of Pamela J James~ Website Designer Kingston, Ohio
  • Design, develop, build and maintain websites for small business, non-profit, organizations, personal or E-commerce
  • Responsible for creative design.
  • Social and Internet Media Marketing
  • Monthly billing
Receptionist/Office Manager, 02/2010 to 10/2010
First Group Realty
  • Monthly bills, maintenance and social and internet media Market.
Criminal Records Clerk/ Website Administrator/ Elderly Programs Assistant, 01/2000 to 03/2009
Ross County Sheriffs Office
Website Administrator,
  • Designed and built Website for Ross County Offices, Recorder, Clerk Of Courts, Treasurer, Commissioners and the Ross County Sheriff's Office.
  • Maintained and updated all the websites.
  • Ross County Sheriff's Office Website was maintained and updated daily with Sheriff Sales, Sex Offenders, and News Releases.
Criminal Records Clerk,
  • Provided customer service of copies of criminal records to the public and other law enforcement agencies.
  • Filed and copied criminal records.
  • Multi-line phones, copy and fax machine.
  • Performed Conceal Carry Weapons Registrations and Criminal Background checks with Fingerprinting, Elderly Programs Assistant.
  • Administrative & Clerical support for the elderly programs.
  • Secretary to Commanding Lieutenant typing correspondence, scheduling and coordinating for events, cases, seminars, and conferences.
  • Administrator for several programs for the Elderly.
  • Assisted on Well checks and Elder Abuse cases.
Founder/Director, 02/1995 to 02/1999
Golden Pals Chillicothe, Ohio
  • Founded and Directed a Non-Profit Organization that matched lonely and needy senior citizens of Ross County with adults for companionship.
  • Preformed weekly calls, produced monthly newsletters and organized events.
  • Resolved the needs of elderly with solutions such as food banks or organizational help.
  • Data Process & Entry
  • Office Products/Website Design
  • Computers Proficiency
  • Digital Camera
  • HTML/Web Designing
  • Microsoft Office Products/ Office Suite, Microsoft/ Outlook/ Microsoft PowerPoint, Word
  • Typing
  • Internet research
  • Self-motivated
  • Energetic work attitude
  • Customer Service Mindset
  • Waiting on customers, collecting money and giving change/cash register
  • Client relations
  • Seasoned in customer conflict resolution
  • Adaptive Team Player
High School DIPLOMA: 1977
CHILLICOTHE High School - Chillicothe, Ohio
Microsoft Office Products/ HTML Web Designing: 2002
Horizon Computer Solutions - Chillicothe, Ohio
Additional Information
  • S.A.L.T. Council February 1999 - September 2017
  • 2002 Golden Web Award for Ross County Sheriff's Office
  • 1997 Jefferson Award Top 5
  • 1996 Partners Contributor Award from Partners to a Healthier Ross County for Golden Pals