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Skillful Website Designer resume
Pamela J. James
Dedicated customer service professional motivated to maintain customer satisfaction with 20 years client interface experience. Self-directed and organized with well-developed abilities in managing a wide range of administrative needs. Experience in diverse industries.
I am highly effective at handling confidential information. Resourceful and accomplished with extensive office operations and personnel organization expertise.
HEAP Intake/Scheduler, 04/2018 Ross County Community Action – Chillicothe, OH
Data entry and
processing of all paperwork to provide services to clients on a timely
maintain eligibility criteria.
Conduct face-to-face interviews with customers
seeking financial assistance for utility bills.
requesting information for eligibility assessment.
paperwork necessary to determine eligibility.
administrative staff involved in verifying eligibility.
service and program information to prospective clients via telephone or
as needed with referrals to other agencies and services.
outreach as necessary
Website Designer, Current Owner of Pamela J James~ Website Designer – Kingston, Ohio
Design, develop, build and maintain websites for small business, non-profit, organizations, personal or E-commerce
Responsible for creative design.
Social and Internet Media Marketing
Receptionist/Office Manager, 02/2010 to 10/2010 First Group Realty
Monthly bills, maintenance and social and internet media Market.
Criminal Records Clerk/ Website Administrator/ Elderly Programs Assistant, 01/2000 to 03/2009 Ross County Sheriffs Office
Designed and built Website for Ross County Offices, Recorder, Clerk Of Courts, Treasurer, Commissioners and the Ross County Sheriff's Office.
Maintained and updated all the websites.
Ross County Sheriff's Office Website was maintained and updated daily with Sheriff Sales, Sex Offenders, and News Releases.
Criminal Records Clerk,
Provided customer service of copies of criminal records to the public and other law enforcement agencies.
Filed and copied criminal records.
Multi-line phones, copy and fax machine.
Performed Conceal Carry Weapons Registrations and Criminal Background checks with Fingerprinting,
Elderly Programs Assistant.
Administrative & Clerical support for the elderly programs.
Secretary to Commanding Lieutenant typing correspondence, scheduling and coordinating for events, cases, seminars, and conferences.
Administrator for several programs for the Elderly.
Assisted on Well checks and Elder Abuse cases.
Founder/Director, 02/1995 to 02/1999 Golden Pals – Chillicothe, Ohio
Founded and Directed a Non-Profit Organization that matched lonely and needy senior citizens of Ross County with adults for companionship.
Preformed weekly calls, produced monthly newsletters and organized events.
Resolved the needs of elderly with solutions such as food banks or organizational help.
Data Process & Entry
Office Products/Website Design
Microsoft Office Products/ Office Suite, Microsoft/ Outlook/ Microsoft PowerPoint, Word
Energetic work attitude
Customer Service Mindset
Waiting on customers, collecting money and giving change/cash register
Seasoned in customer conflict resolution
Adaptive Team Player
High School DIPLOMA: 1977 CHILLICOTHE High School - Chillicothe, Ohio
Microsoft Office Products/ HTML Web Designing: 2002 Horizon Computer Solutions - Chillicothe, Ohio
S.A.L.T. Council February 1999 - September 2017
2002 Golden Web Award for Ross County Sheriff's Office
1997 Jefferson Award Top 5
1996 Partners Contributor Award from Partners to a Healthier Ross County for Golden Pals