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I am currently gainfully employed by Cando Rail as a switchman and locomotive operator, and am seeking to further exercise my range of skills I've developed in both my previous industry and existing. I possess an immense commitment to procedure, safety and detail, and I strongly abide by the practice of following safety guidelines to perform my best.
I ensured safe operation of the train movements within the Pembina Redwater railyard as a conductor, and then transferred to Shell Scotford, first as a transition team member, and then a permanent employee at the request of the Cando site superintendent, making sure that we are performing all our duties within the spectrum of both Cando's and Shell's rules. I direct movements to both spot and pull loaded and empty railcars to and from each loading rack, and inspect each car before moving it to make sure that there is a correct placard, stencil, and no fall protection barrier remaining on the car, as well as any other deficiencies that may prevent us from being able to move the equipment, or cause a fine to be implemented to either Cando Rail or Shell by transit officers.
At the start of every shift, I attend a remote safety briefing and am given daily instructions or updates from both our Cando supervisor and Shell analyst.
Whilst in the switching yard, I refer to my yard check and rack sheet to keep track of all movements and to ensure that each railcar is directed to the correct destination. I apply all rules, special instructions, and switching procedures to any and all movements I call, as well as make sure that other members of staff are operating safely; we all operate as a team, and thus are accountable for one-another. Never pass a fault, and double-verify everything. I ensure that all safety related concerns or incidents are reported, no matter how small or insignificant.
I was a railcar loader with Railserve. My duties were to inspect rail cars prior to and after loading, ensuring that all equipment was in good standing for transit, and to work in conjunction with crew members to ensure that the environment is safe whilst performing our duties. I collaborated with my crew leader to ensure that each car was inspected and loaded to full expectations, and to ensure that all safety procedures had been followed whilst doing so. We identified products to be loaded into their appropriate spots, and made sure that we were cognizant of any additional protocols/requirements added to each car, i.e., adding dye to diesel railcars, providing samples to customers, etc.
I worked in conjunction with the fixed operations manager who helps control the back end of fixed operations (parts department and inside the main shop), while I spearheaded a team of four service advisors, one lube bay manager, ten lube bay technicians, and three shuttle drivers. I ensured that all of my staff upheld a set of ethics and values that produced a positive service experience for every customer that visited our department, and I ensured that all applicable staff stayed up to date with their GM manufacturer training and Chris Collins advisor training.
The dealer principal and owner had granted me the additional prestigious title of customer service ambassador. Only myself and one other individual in the building (in the sales department) held this title, and we held it with pride. It granted us the ability to be the highest level of liaison between customers and staff when it comes to conflict resolution, creating a positive experience by leading by example, and being a familiar and friendly face & voice for all customers.
Received another promotion from Go Auto after only 2 short months at Go Nissan North. I was the Service Manager at Go Auto's Spruce Grove Hyundai. I managed a department of highly trained Hyundai technicians and detailers, and worked with an exceedingly proficient service advisor and internal advisor to maintain an excellent standard of service to customers who owned vehicles of all makes and models. I ensured that all my staff upheld the same level of accountability and ownership as I did, and I ensured that they were always properly trained with any courses that were pertinent to their roles.
Received a promotion from Go Auto, to become an assistant service manager within one of their newer stores. It was highly similar to my role as service advisor within Go Auto's Northstar Hyundai, but I was now more involved with team building and motivation and customer conflict resolution.
I recommended, sold, and provided maintenance estimates for vehicles, regardless of make or model. I liaised with technicians to allow mechanical work to be performed efficiently. I would answer customer inquiries and process work orders. Customer and vehicle information would be uploaded and maintained in CDK, a customer management software. Conflict resolution was achieved through a trained program called 'Own-it', which granted me a strong grasp of accountability and ownership. I have exceeded required sales number consistently for 4 years, received Go Auto's Top Service Advisor Award three times consecutively, and in 2015, received a Service Advisor Peak Performer Award for excellence in service.
I supervised staff, performed team building, maintained an adequate level of product and service sales, opening and closing the store, ensured maximum customer satisfaction through promotion of surveys and competitions, maintained an excellent store inspection report, managed employee hours effectively to uphold a balanced labour/revenue ratio, and submitted daily reports and paperwork to corporate head office.
I sold brand new Toyota vehicles to customers, and provided information to others who were currently in the market to purchase a new vehicle. The role involved performing product demonstrations, test drives, and selling extended warranties to previous customers and service department customers. I would upload and maintain customer information into 'Reynolds and Reynolds', a customer/time management application.
Management professional versed in all aspects of operations management, from scheduling and finance to production and marketing. Possesses exceptional communication, organizational and presentation capabilities. Seasoned Service Manager bringing 5+ years of experience in the Automotive industry. Proficient in business practice, standards of operation and customer needs.