Assistant Service Manager resume examples

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Skillful Assistant Service Manager resume

Leonard Ogbeide
Summary

I am currently gainfully employed by Cando Rail as a switchman and locomotive operator, and am seeking to further exercise my range of skills I've developed in both my previous industry and existing. I possess an immense commitment to procedure, safety and detail, and I strongly abide by the practice of following safety guidelines to perform my best.

Skills
  • I possess excellent social aptitude and communication skills, able to maintain professionalism under pressure.
  • I have strong mathematical aptitude
  • I am highly proficient with technology and software. I am able to rapidly learn new software
  • Strong decision-making ability; can work effectively under pressure
  • I strongly believe in accountability for all situations, and believe that no matter the instance, it is educational for all parties, whether or not they were or were not involved
Experience
Switchman & Locomotive Operator
Edmonton, AB
Cando Rail Services/ May 2019 to Current

I ensured safe operation of the train movements within the Pembina Redwater railyard as a conductor, and then transferred to Shell Scotford, first as a transition team member, and then a permanent employee at the request of the Cando site superintendent, making sure that we are performing all our duties within the spectrum of both Cando's and Shell's rules. I direct movements to both spot and pull loaded and empty railcars to and from each loading rack, and inspect each car before moving it to make sure that there is a correct placard, stencil, and no fall protection barrier remaining on the car, as well as any other deficiencies that may prevent us from being able to move the equipment, or cause a fine to be implemented to either Cando Rail or Shell by transit officers.

At the start of every shift, I attend a remote safety briefing and am given daily instructions or updates from both our Cando supervisor and Shell analyst.

Whilst in the switching yard, I refer to my yard check and rack sheet to keep track of all movements and to ensure that each railcar is directed to the correct destination. I apply all rules, special instructions, and switching procedures to any and all movements I call, as well as make sure that other members of staff are operating safely; we all operate as a team, and thus are accountable for one-another. Never pass a fault, and double-verify everything. I ensure that all safety related concerns or incidents are reported, no matter how small or insignificant.

Railcar Loader
Redwater, AB
Railserve/ Jan 2019 to Apr 2019

I was a railcar loader with Railserve. My duties were to inspect rail cars prior to and after loading, ensuring that all equipment was in good standing for transit, and to work in conjunction with crew members to ensure that the environment is safe whilst performing our duties. I collaborated with my crew leader to ensure that each car was inspected and loaded to full expectations, and to ensure that all safety procedures had been followed whilst doing so. We identified products to be loaded into their appropriate spots, and made sure that we were cognizant of any additional protocols/requirements added to each car, i.e., adding dye to diesel railcars, providing samples to customers, etc.

Service Manager & Customer Service Ambassador
St. Albert, AB
Ron Hodgson Chevrolet Buick GMC/ Dec 2017 to May 2018

I worked in conjunction with the fixed operations manager who helps control the back end of fixed operations (parts department and inside the main shop), while I spearheaded a team of four service advisors, one lube bay manager, ten lube bay technicians, and three shuttle drivers. I ensured that all of my staff upheld a set of ethics and values that produced a positive service experience for every customer that visited our department, and I ensured that all applicable staff stayed up to date with their GM manufacturer training and Chris Collins advisor training.

The dealer principal and owner had granted me the additional prestigious title of customer service ambassador. Only myself and one other individual in the building (in the sales department) held this title, and we held it with pride. It granted us the ability to be the highest level of liaison between customers and staff when it comes to conflict resolution, creating a positive experience by leading by example, and being a familiar and friendly face & voice for all customers.

Service Manager
Spruce Grove, Alberta
Go Auto/ Jan 2017 to Nov 2017

Received another promotion from Go Auto after only 2 short months at Go Nissan North. I was the Service Manager at Go Auto's Spruce Grove Hyundai. I managed a department of highly trained Hyundai technicians and detailers, and worked with an exceedingly proficient service advisor and internal advisor to maintain an excellent standard of service to customers who owned vehicles of all makes and models. I ensured that all my staff upheld the same level of accountability and ownership as I did, and I ensured that they were always properly trained with any courses that were pertinent to their roles.

Assistant Service Manager
Edmonton, Alberta
Go Auto/ Nov 2016 to Jan 2017

Received a promotion from Go Auto, to become an assistant service manager within one of their newer stores. It was highly similar to my role as service advisor within Go Auto's Northstar Hyundai, but I was now more involved with team building and motivation and customer conflict resolution.

Senior Service Advisor
Edmonton, Alberta
Go Auto/ Mar 2012 to Nov 2016

I recommended, sold, and provided maintenance estimates for vehicles, regardless of make or model. I liaised with technicians to allow mechanical work to be performed efficiently. I would answer customer inquiries and process work orders. Customer and vehicle information would be uploaded and maintained in CDK, a customer management software. Conflict resolution was achieved through a trained program called 'Own-it', which granted me a strong grasp of accountability and ownership. I have exceeded required sales number consistently for 4 years, received Go Auto's Top Service Advisor Award three times consecutively, and in 2015, received a Service Advisor Peak Performer Award for excellence in service.

Store Manager
Edmonton, Alberta
Mr. Lube/ Jun 2011 to Feb 2012

I supervised staff, performed team building, maintained an adequate level of product and service sales, opening and closing the store, ensured maximum customer satisfaction through promotion of surveys and competitions, maintained an excellent store inspection report, managed employee hours effectively to uphold a balanced labour/revenue ratio, and submitted daily reports and paperwork to corporate head office.

Sales Consultant
Edmonton, Alberta
Sun Toyota on Whyte/ Jan 2010 to Jan 2011

I sold brand new Toyota vehicles to customers, and provided information to others who were currently in the market to purchase a new vehicle. The role involved performing product demonstrations, test drives, and selling extended warranties to previous customers and service department customers. I would upload and maintain customer information into 'Reynolds and Reynolds', a customer/time management application.

Education and Training
High School Diploma Paul Rowe Jr/Sr High School 2007 Manning, Alberta, Canada
Bachelor of Commerce The King's University College Edmonton, Alberta, Canada
Hobbies and Activities
  • I am a cooking enthusiast! I may not be the next Gordon Ramsay or Jamie Oliver, but I thrive on trying out my hand at preparing new dishes that I can't pronounce. They turn out well, 90% of the time!
  • I am very much into automobiles. I like to tinker on my project car when I have the spare time, and I'm one of four founding members of a major enthusiast club in the Edmonton Area.
  • I am self-admittedly a terrible gardener, but I and my wife (who is leagues better than me) both enjoy the planting season for and frequently visit greenhouses and order new and sometimes bizarre flora.
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Job-winning Assistant Service Manager resume

ERIC KELLER
References
REFERENCES Lawrence Hughes, Service Advisor Kelly Nissan, Email: hugsandl@msn.com Phone : 484.955.8352 Steve Novak, Columbia Pipeline Group Email: stevepipes@aol.com Phone: 610.509.1450 Craig Long, Retired Allentown Fire Chief, Email: chief41@enter.net Phone: 610.295.8031
Experience
11/2016 to 12/2016
Service consultant Outten Chevrolet Hamburg, PA
  • 23 years plus of making and distributing work orders giving accurate descriptions for work to be diagnosed and performed in safe and timely manner Scheduled appointments and maintained master calendar.
  • Updated employee paperwork and records.
  • Greeted visitors promptly and directed to correct locations.
  • Liaised directly with customers to meet needs and maintain satisfaction.
  • Prioritized work orders and scopes of work to meet customer needs.
  • Liaised directly with customers to meet needs and maintain satisfaction.
10/2004 to 11/2016
Assistant Service Manager Kelly Buick GMC Emmaus, Pa
  • Scheduled appointments and maintained master calendar.
  • Greeted visitors promptly and directed to correct locations.
  • Updated employee paperwork and records.
  • Prioritized customer work orders and organized work flow.
  • Was Customer Experience Manager, Certified Technology Expert.
  • Performed payroll duties.
  • Prepared, submitted and corrected warranty claims for payment.Liaised directly with customers to meet needs and maintain satisfaction.
10/2004 to 11/2005
Service consultant Youngs VW Mazda Easton, Pa
  • Greeted visitors promptly and directed to correct locations.
  • Scheduled appointments and maintained master calendar.
  • Updated employee paperwork and records.
  • Generated work orders with customer concerns.
  • Prioritized customer work orders and organized work flow.Liaised directly with customers to meet needs and maintain satisfaction.
12/2002 to 10/2005
Service Consultant Faulkner Ciocca VW Allentown, Pa
  • Liaised directly with customers to meet needs and maintain satisfaction.
  • Liaised directly with customers to meet needs and maintain satisfaction.
  • Greeted visitors promptly and directed to correct locations.
  • Scheduled appointments and maintained master calendar.
  • Updated employee paperwork and records.
  • Generated work orders with customer concerns.
  • Prioritized customer work orders and organized work flow.
10/1994 to 11/2002
Service Advisor
  • Saturn of the Valley Emmaus, Pa Scheduled appointments and maintained master calendar.
  • Greeted visitors promptly and directed to correct locations.
  • Updated employee paperwork and records.
  • Generated customer work orders for repairs and service.
  • Prioritized customer work orders.
  • Liaised directly with customers to meet needs and maintain satisfaction.
  • and organized work flow.
Education and Training
Coursework included Business Writing, Communications and Computer Science. Studied digital electronics.: Electronics Northampton County College Bethlehem, Pa, USA Electronics
Diploma
Small Business Management: Business Writing, Communications and Computer Science Northampton County College Bethlehem, PA, USA Business Writing, Communications and Computer Science
Diploma: Small Business Management Radio and TV Electronics Lincoln Technical Institute Allentown, PA, USA Small Business Management Radio and TV Electronics
Activities and Honors
Results-oriented Administrative Supervisor with 23+ years' experience in automotive industry. Meticulous and collaborative professional with unsurpassed skill at managing diverse needs in deadline-driven environments. QUALIFICATIONS Report writing Ability to create and distribute Service-minded work orders Motivational leadership style Follow up for proper work flow Professional demeanor and compliance Time management ability Ability to prioritize
Skills
Business Management, Business Writing, color, digital electronics, electronics, payroll, radio, repairs, FM, tv, television
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Experienced Assistant Service Manager resume

Marcus Bergeron
Professional Summary

Management professional versed in all aspects of operations management, from scheduling and finance to production and marketing. Possesses exceptional communication, organizational and presentation capabilities. Seasoned Service Manager bringing 5+  years of experience in the Automotive industry. Proficient in business practice, standards of operation and customer needs.

Skills
  • Operations management
  • Inventory control and management
  • Proficient in Alldata, Reynolds and Reynolds
  • Account management
  • Staff management
  • Sales management
Work History
Assistant Service Manager, 09/2018 to Current
Goodyear Auto Service CenterSlidell, LA
  • Recommend products to customers, highlight benefits and redirect objections to secure sales.
  • Schedule and assign daily work and activities for service techs.
  • Reduce risk by ensuring safety compliance adherence.
  • Prepare quotes for new products and services.
  • Proficient use of Triad, Reynolds, GBMS and Alldata  
Sheriff Deputy, 11/2017 to 09/2018
Jefferson Parish Sheriff's OfficeGretna, LA
  • Prevented crimes by proactively patrolling high-risk areas.
  • Prevented crimes through observation and investigation of suspicious and unusual behavior.
  • Apprehended suspects, read Miranda Rights and transported offenders to jail.
  • Talked regularly with citizens to establish rapport and become a familiar presence in the area.
Field Training/Patrol Officer, 05/2016 to 09/2017
Madisonville Police DepartmentMadisonville, LA
  • Previously employed 2003-2011
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Wrote reports on property damage, theft, etc..
  • Testified at judicial hearings and trials involving criminal acts committed against the company.
  •  Grant writing/management in excess of 250,000
  • State Instructor for impaired driving 
Patrol Officer, 09/2015 to 04/2016
Pass Christian Police DepartmentPass Christian, MS
  • Actively patrolled assigned areas to prevent and detect crimes.
  • Enforced all traffic laws and ordinances and checked speed with radar.
  • Issued warnings and citations for traffic violations.
  • Investigated and reported crimes, accidents, offenses and damage to property.
  • Apprehended offenders and conducted interviews and interrogations.
  • Apprehended suspects, read Miranda Rights and transported offenders to jail.
Specialized DUI Officer, 01/2012 to 01/2015
Long Beach City Police DepartmentLong Beach, MS
  • Assisted in special investigations and crime prevention programs.
  • Led undercover sting operations to target perpetrators of vice crimes.
  • Secured crime scenes, gathered evidence and questioned witnesses.
  • Carefully documented statements, observations and evidentiary materials.
  • Seized evidence for investigations, including interviews of potentially involved parties.
  • Kept current on all agency and state policies, rules, regulations and statutes.
Sales Manager, 08/2010 to 10/2012
Goodyear Auto Service CenterSlidell, LA
  • Supported the sales team in writing proposals and closing contracts.
  • Contacted customers by phone and email in response to inquiries.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Answered customers\' questions regarding products, prices and availability.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Handled client companies and brought in new accounts in 
  • Created sales contacts with on- and off-premise accounts.
General Manager, 2003 to 2005
East Gause GoodyearSlidell, LA
  • Maintained up-to-date account distribution information.
  • Reduced and controlled company expenses by negotiating pricing with vendors. 
  • Drove short-term and advanced promotional planning processes.
  • Analyzed contract performance for bids, budgets and forecasts.
  • Created market and customer-specific marketing solutions for managed brands.
  • Hired and trained staff.
  • Performed accounts receivable duties including invoicing, researching charge-backs, discrepancies and reconciliations.
Owner, 01/1995 to 01/2001
M&M Fireplaces, LLCChalmette, LA
  • Reviewed plans and specs during the schematic design of pre-construction.
  • Coordinated utility service providers according to project schedules.
  • Obtained building and specialty permits from local jurisdictional agencies.
  • Performed regular job site observations to provide direction for all contractor personnel.
  • Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.
  • Managed business finances, including paying vendors and suppliers.
  • Prospected to obtain new accounts while maintaining relationships with existing accounts.
Education
GED: 1995
State of MS - MS
POST Standards Certificate: Police Officer Standards and Training, 2006
LA Police Academy - Slidell, LA
POST Certification: Police Officer Standards and Training, 2012
MS State Police Academy - MS
Certificate: Impared Driving Instructor Certification, 2016
LA State Academy - Baton Rouge, LA
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