Automotive Service Manager resume examples

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Summary

Highly motivated professional with experience working in a team environment with coworkers from diverse backgrounds. Successfully completed 21 years of Military service supporting aviation operations in roles of increasing responsibility. Have 15 years experience in providing outstanding customer service in a retail setting positions ranging from a Shipping/Receiving Supervisor to currently working as a Automotive Service Manager.

Highlights
  • Effective team leader
  • Customer- and service-oriented
  • Inventory management

  • Equipment safety expert
  • Effective communicator
Accomplishments

Awarded 3 Navy Achievement and 1 Navy Commendation Medals.

Led Automotive Department to over 750 consecutive days without a safety related incident.

Consistently rated in top 10 percent in stockroom performance based on over 3000 stores.

Experience
Automotive Service Manager
March 1999 to Current
Sears Holdings Corporation

Delivered excellent customer service by greeting and assisting each customer.

Addressed customer inquiries and resolved complaints.

Opened a new store location and assisted in recruiting and training new staff.

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Trained staff to deliver outstanding customer service.


Aviation Ordnance
March 1977 to July 1998
United States Navy

Supervised operation and organizational maintenance of weapons systems and specialized equipment.

Squadron Safety Petty Officer

Supervised 150 personnel in bomb assembly and magazine storage operations

CDI/QAR

9 years experience on F18A/C aircraft

Education
BBA : Business Management, 2005 Rochville University