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Professional Summary

Cleaned and prepared various foods for cooking or serving; Prepared merchandise for gift shop. Excellent at following directions and accepting supervision. Fast learner and eager to work in a kitchen or retail environment.

Skills
  • Excellent organizer
  • Able to follow rules and regulations
  • Honest, trustworthy and punctual
  • Able to keep a clean and sanitary work station
  • Active listener
  • Able to follow recipes and directions
  • Knife skills
  • Service-oriented team player
  • Excellent multitasker
Work History
Prep Cook , 02/2017 to 03/2017
Brownies Cafe 1145 S. 4th Ave Yuma, AZ 85364
  • Prepping and making the salads for the day
  • Preparing fruit and vegetables for the cooks
  • Maintain area cleanliness
Poker Room Cashier , 05/2006 to 06/2009
Red Rock Resort and Casino 11011 W. Charleston Blvd Las Vegas, NV 89135
  • Customer Service/ helping guest with any questions or needs
  • Cash handling
  • Stock and clean work area
Casino Gift Shop Cashier , 04/2004 to 04/2006
Binion's Gambling Hall 128 Fremont St. Las Vegas, NV 89101
  • Cashier
  • Handle money
  • Customer service
Education
High School Diploma Rancho High School - Las Vegas, NV 89101
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Summary

Industrious Personal Banker eager to fulfill challenging role within client-focused team. Strong foundation of building excellent client rapport to foster satisfaction and loyalty. Diverse skill set that includes business and financial knowledge and expansive experience in customer service and long period reliable relationship built. Accomplished Personal Banker driven to increase branch revenue through innovative sales strategy.

Employment
Personal Banker 09/2018 to 06/2019
China Merchants Bank Shenzhen, China
  • Encouraged existing clients to expand financial portfolios according to clients data system;
  • Expanded client base by cold call, strange visit and promoting new financial products;
  • Created innovative financial solutions to meet customer needs and provide competitive edge;
  • Managed above 40 million RMB client investment portfolios by providing one-on-one service;
  • Established rapport relationship with new and old clients to increase satisfaction and loyalty;
  • Worked closely with management to strategize sales techniques to increase branch production and customer service;
  • Supported lobby colleague to welcome incoming clients and ensured excellent customer service are provided.
Bank Teller 03/2018 to 09/2018
China Merchants Bank Shenzhen, China
  • Provided customer records on demand, including account statements and copies of checks;
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches;
  • Reconciled cash drawer and resolved discrepancies;
  • Assisted estimated 50 customers each day and remained poised and professional even in high-stress situations and when dealing with irate individuals;
  • Sold and cross-sold bank products to new and existing customers;
  • Promoted products or services to each customer to consistently achieve sales targets.
Shop Manager 02/2017 to 02/2018
Crust Pizza Braddon Canberra, ACT
  • Handled the whole shop including home delivery, customer service, and pizza making during business hours;
  • Responsible for administrative tasks includes managing stuff's shift schedule, cleaning arrangements and inventory control;
  • Effective cash management in the counter includes calculating and recording daily cash-flow report;
  • Reported customer feedback promptly to shareholders for further customer experience improvement;
  • Coached employees and trained on methods for handling various aspects of customer service, complicated issues and difficult customers.
Administrative Assistant Intern 07/2015 to 09/2015
Bank Of Communication Shenzhen, China
  • Assist event planning, including providing office files, updating spreadsheets and crafting presentations to support executives and boost team efficiency;
  • Associate travel and logistical arrangements;
  • Order and distribute office supplies while adhering to a fixed office budget;
  • Create detailed expense reports and requests for capital expenditures.
Education
Master of Applied Finance 2017 Australian National University - Canberra, Australia

Relevant subjects: Applied Foundations of Finance, Applied Investments, Topics in International Finance and Applied Corporate Finance.

Bachelor of Accounting 2015 Jiangxi University of Finance And Economics - Nanchang, China
  • Member of Chinese Young Volunteers Association;
  • Relevant subjects (bilingual): Financial Statements and Reporting, Management Accounting and Corporate Accounting.
Skills
  • Business development
  • Financial product knowledge
  • Client relationship management
  • Investment advice
  • Cash handling
  • Teller auditing
Volunteer Activity

Volunteer of 2019 Mother's Day Classic Walk or run for breast cancer research

  • Handling memorial medals to participants at finish line.
  • Preparing cups of water and fruits for participants.
  • Answering any questions that people may ask me such as any specific locations.
Cover Letter

Dear Sir or Madam,

As a 100% customer-owned bank, Beyond bank strives to go beyond for every customer. Beyond bankers work closely with not-for-profits and community organizations and support their initiatives through fundraising,donations, and volunteering. I hold exactly sincere respect to the Beyond bank, and it would be a significant improvement for me to join Beyond bank Canberra branch.


I have over 2-year retail experience and pride myself on being friendly, helpful and professional in any situation I encounter. I strive to offer top-notch customer service to every customer I interact with.


As an annual excellent staff in China Merchants Bank Shenzhen branch, I followed hundreds of international clients' cases including opening accounts, transactions, purchasing foreign exchanges, and purchasing financial products. To collect the feedback as soon as possible and ensure excellent customer service, I usually finalized the client reviews monthly through telephone calls. I'm extremely driven with skills in expanding new customers and appropriate recommendations to different customers. What's more, I have a big interest and enthusiasm to increase sales and improve branch profitability.


I believe that my skills and experience, high level of motivation, and a positive attitude will serve me well in this position. I have attached my resume for your review, and I look forward to hearing back from you soon.


Sincerely, Allen

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Professional Summary
Distribution Coordinator  extensively trained in all aspects of manufacturing warehouse operations. Highly reliable with a strong background in Cycle count and inventory control .
Skills

Cycle Count Expert
Familiar All Warehouse Duties
Customer Service
Delivery

Highly Dependable

Ethical

High Performance Achiever

Follows Company Standards

Follows through on Assigned Tasks

  • Estimating and ordering inventory
  • Inventory control and record keeping
  • Forklift Operation and certification
Work History
Inventory and Warehouse Manager, 02/2020 to Current
Meiers Mechanical Longmont, CO
  • Completed timely and accurate daily logs to keep internal reporting accurate and effectively track materials movements
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
  • Handled day-to-day shipping and receiving
  • Offered expertise in inventory management and current stock levels to to facilitate accuracy and product availability
  • Completed physical inventory counts
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances
  • Created and enforced detailed organization processes to increase quality service standards
Inventory Controller, 05/2018 to 02/2020
Northern Plains Trucking (NPT)/Superior Energy Platteville, CO
  • Distributed reports detailing inventory, trends and sales.
  • Collected, analyzed and modeled data about trends and customer preferences.
  • Completed scheduled inventory counts and supply audits.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Reviewed and analyzed forecast data to determine and address inventory needs.
  • Other duties performed as scheduled or as needed: Cycle counts, root cause analysis, office tasks such as filing, maintaining records, processing transactions, updating databases, assisting with receiving/shipping, purchasing, inventory control and other similar duties. Prepare presentations or correspondence as requested. Comply with all SOX requirements. Performs appropriate adjustments on inventory levels. Researches discrepancies as it relates to inventory levels as needed. Provides internal and external customer support. Assists with physical inventory. Develops and implements new processes and procedures when necessary. Complies with all appropriate policies procedures safety rules.
Inventory Control, 02/2018 to 04/2018
Triad Tooling (through Saige Partners Temp Service) Westminster, CO
  • Recommended operational improvements based on tracking and analysis
  • Presented project progress and updates to Owner at key points in development
  • Worked with 3 supervisors and team members to understand supply needs and bring levels within desired tolerances
Distribution Coordinator II, 01/2015 to 01/2018
MKS Instruments Inc Boulder, CO

Cycle Count Specialist, Shipping, Receiving, Oracle software experience. Safety Committee Member, 6S and Lean Execution Team Member, First responder Team Member, Cycle counts entry and discrepancy, root cause analysis, ensures all sales orders are processed correctly each day, ensure all inbound products are restocked to correct location, experience in pallet jack & forklift certified.

Inventory Specialist, 02/2015 to 06/2015
ROLINC Staffing Westminster, CO
Temp to hire position at MKS Instruments. Duties were moving of warehouse inventory  from one building to another. Organizing, sorting, counting inventory
District Inventory Control Specialist, 01/2013 to 01/2015
PCS Ferguson, A Dover Artificial Lift Company Frederick, CO

Place orders, Receiving, Shipping for Evans, CO location. Control $1.5 million in inventory. Oracle experience. Cycle count, Root Cause analysis. Customer Service, Warehouse responsibilities, pallet jack, forklift. First year Machining apprentice Technician.

Self Employed/Owner Operator, 10/2008 to 12/2013
Self Employed Cleaning Man Services, LLC Longmont, CO
Auto Body Technician, 10/2007 to 09/2008
Colour Restoration Longmont, CO
Concrete Mixer driver, 09/2007 to 10/2007
Varra Companies Inc Erie, CO
Dispatch Assistant Manager, 10/2003 to 08/2007
Bestway Concrete Longmont, CO
Autobody Technician, 10/2003 to 08/2004
Colour Restoration Longmont, CO
Concrete Mixer Driver/delivery, 02/1998 to 07/2002
Aggregate Industries Longmont, CO
Education
High School Diploma: 1984
South Lyon High School - South Lyon, MI
This resume is created in 7 minutes.
Career Focus

To obtain a Regional Manager position with Caliber Collision in the Houston market.

Professional Highlights
  • Increased monthly gross profit average
  • Increased sales projection month over month
  • Consistency in center certification  
  • Maintained platinum ICAR certification


 

  • Obtained cycle time excellence in the Geico ARX program 
  • Provided training assistance to fellow Center Managers
  • Proven ability to build, train, and lead successful teams



Experience
09/2015 to Current
Center Manager Caliber Collision Houston, Texas
  • Host daily production meetings to review operations
  • Communicate with insurance companies, clients, and vendors
  • Guide and train team members
  • Manage Geico ARX program
  • Weekly payroll processing
  • Ensure financial goals are being met


12/2013 to 09/2015
Advisor - Assistant Manager Service King Collision Repair Clear Lake, Texas
  • Interact with customers and insurance companies to assess affected vehicles to determine the amount of structural, body, mechanical, and/or interior damage
  • Promptly provide an adequate and profitable appraisal for the cost and time to complete all work
  • Track completion process of vehicle to ensure repairs are being completed in a timely and quality manner
  • Inform clients of repair status on a daily basis 
  • Perform final quality control check of vehicle and the administration prior to delivery
  • Weekly payroll processing
  • Perform daily meetings with advisor's to discuss and review repair status of all vehicles
12/2011 to 12/2013
Body Shop Manager Glassburn Body Shop Westerville, Ohio
  • Interact with customers and insurance companies regarding repair estimates
  • Completed DRP estimates for major insurance companies
  • Track completion process of vehicle to ensure repairs are being completed in a timely and quality manner  
  • Ensured adherence to DRP insurance procedures and rates as applicable to estimates
  • Follow jobs through shop to ensure on-time quality repairs
  • Weekly payroll processing
01/2000 to 12/2011
Body Shop Estimator/Assistant Manager Charles Maund Toyota Austin, Texas
  • Interact with customers and insurance companies to assess affected vehicles to determine the amount of structural, body, mechanical, and/or interior damage
  • Promptly provide an adequate and profitable appraisal for the cost and time to complete all work
  • Track completion process of vehicle to ensure repairs are being completed in a timely and quality manner Inform clients of repair status on a daily basis 
  • Perform final quality control check of vehicle and the administration prior to delivery Weekly payroll processing
Honors
Member of the Army Reserves from 1
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Summary
Skills
  • Material handling expertise
  • Inventory management
  • Quality assurance training
  • Quality inspection
  • Strong leadership abilities
  • Outstanding interpersonal skills
  • Capable of meeting and exceeding deadlines 
  • Root cause analysis
  • Production line operations
  • Timely production audits
  • Practices safety standards
  • Excellent written and communication skills
  • Capable of building effective work teams
  • Cause and effect analysis
  • Skilled at mediation
  • Skilled multi-tasker
Work History
March 2014-June 2017 Body Shop Assembly Line Operator | General Motors | Wentzville, MO
  • Chassis-Frame Line- Installed body cushions, E Bracket and gas tank straps
  • Brake Deck- Insured air pressure was within the allowed parameters
  • Tire Room- Installed valve stems
  • Paint- Finesse-Inspected vehicle paint for imperfections and buffed out any imperfections
  • MST- Applied sealer.
  • Body-Build B Pillars according to specifications.
  • Material- Deliver parts to Trim in a timely manner.
  • Completed and maintained accurate and organized records, documents and reports.
  • December 2012-February 2014 Associate Trainer | Express Scripts | St. Louis, Missouri
    • Cross-trained and backed up other customer service associates.
    • Strong leader of customer support staff.
    • Trained staff on operating procedures and company services and new software.
    • Provided accurate, specific and timely performance feedback for CSRs.
    • Managed high call volume with tact and professionalism.
    June 2008-November 2010 Shift Lead | Arby's | Belleville, Illinois
  • Trained and supervised staff members.
  • Provided input for new hire performance reviews.
  • Provided excellent customer service using effective interpersonal and problem-solving skills.
  • Recorded accurate daily cash records and delivered bank deposits.
  • Maintained accurate inventory counts.
  • Investigated and implement ideas for quality improvement, increased productivity and cost reduction.
  • Verified that all process control parameters were being documented and followed at all times.
  • Education
    In Process Bachelor of Science: Healthcare Administration Southwestern Illinois Community College
    2010 Diploma: Belleville West Township High School