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Summary

Ambitious Case Manager/ Community Health Coordinator experienced in coordinating care for behavioral and primary care patients. Comfortable delivering informational materials to patients in order to promote health improvements and reduce problems with chronic diseases. Proficient in related programs and capable of helping people locate, enroll and take advantage of resources.  Proactive and resourceful with the ability to make appropriate decisions for high-quality and cost-effective care.  Seeking a role in a healthcare facility where my education, experience, and knowledge of health promotion will allow me to contribute to a health care organization and to the patients it serves.  Enjoys working with community members, leaders, and the public.

Skills
  • Microsoft Office, Excel, PowerPoint proficiency
  • Excellent communication skills
  • Results-oriented
  • Reliable transportation
  • Courteous demeanor
  • Energetic work attitude
  • Strong organizational skills 
  • Collaborative team member
Education
Bachelor of Science: Health and Human Performance 2018 Tennessee Wesleyan University (TWU) Athens, TN
  • Minor in Business 
Business 2015 Cumberland University (CU) Lebanon, TN
Associate of Science: Pre-Pharmacy 2015 Roane State Community College (RSCC) Harriman, TN
  • Member of Roane State Women's Basketball Team
Experience
Community Health Coordinator/ Case Manager 05/2018 to Current Cherokee Health Systems Englewood, TN
  • Educates the community on various medical outreach programs and the importance of utilizing the programs.
  • Helps to coordinate care with other health care providers, monitors stability and independent living.
  • Visits homes to determine patient and family needs, develops plan to meet needs.
  • Educates and encourages the patient to establish a healthcare home and promote engagement with their healthcare team to work toward better health.
  • Engages the patient with developing and modifying self-management goals.
  • Educates and engage the patient to comply with preventive care and establish treatment plan for chronic disease.
  • Helps patient obtain necessary resources.
  • Refers patients with social and emotional problems to other community agencies for assistance.
  • Maintains a supportive and active role and relationship with the care team involved in the patients' care.
Health Professions Intern 01/2018 to 05/2018 McMinn County Health Department Athens, TN
  • Worked with the McMinn and Meigs county health educator on a daily basis. 
  • Traveled locally and regionally to health councils, public health conferences, and presentations.
  • Initiated health promotion projects to address the health needs of the community.
    (TN Quit Week Event TWU)
  • Educated the public regarding community health resources.
  • Attended functions within the community and spoke with members of the public and local officials to promote methods that reduce illness, poor mental health, and obesity.
  • Demonstrated effective oral skills to communicate with diverse audiences in the context of professional public health activities.
  • Educated youth ages 10-14 about healthy nutrition as part of the Youth Community Action Project (YCAP) at Athens, TN YMCA.
  • Produced a social media push-kit for National Public Health Week for the 10 counties in the Southeast Region.
  • Gathered, organized and disseminated information from various sources that included health plans, hospitals, providers and government entities to the appropriate individuals.
  • Went through Southeast Public Health Orientation (SEPHO).
  • Attended grant planning meetings at Southeast Regional Office.
  • Collaborated with and observed multiple health care organization roles while at the McMinn and Meigs health departments, YMCA, Coordinated School Health, UT Extension, Department of Parks and Recreation, and various health coalitions. 
Contractor (short term), Office Administrator 12/2017 to 01/2018 Vocera Communications Knoxville, TN
  • Partnered with our Employee Community Involvement Committee to plan Volunteer activities for the Knoxville based employees.
  • Supported Facilities team with office related projects.
  • Managed relationships with vendors to coordinate office supplies, lunch orders, food, managing the invoices and payment for services.
  • Managed office inventory in Excel spreadsheets. 
  • Answered incoming calls, directed calls, greeted guests, and managed front lobby.
  • Handled incoming and outgoing mail in a timely manner.
Customer Service Associate 03/2011 to 11/2017 Walgreens Sweetwater, TN
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
  • Operated a cash register to process cash, check and credit card transactions.
  • Effectively communicated and coordinated execution of the planogram with store management.
  • Built effective relationships with customers and patients to develop superior customer satisfaction.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Cross trained in photo and PHARMACY as a designated hitter to ensure ability to assist in all areas of retail pharmacy including processing photo orders as well as start to finish processing of prescriptions
Activities and Honors
  • Health and Human Performance Service Award 2018 (TWU)
  • Member of Alphi Chi National College Honor Society (TWU) 
  • 2017 Honors List Academic Achievement Award (TWU)
  • Member of Phi Theta Capa Honor Society 2015 (RSCC)
  • Dean's List Academic Achievement Award 2015 (RSCC)
  • Graduated Summa Cum Laude 2015 (RSCC)  
  • TCCAA Distinguished Scholar-Athlete 2015:  highest grade-point average (3.83) of any women's basketball player in the TCCAA  (RSCC).
This resume is created in 7 minutes.
Professional Summary
To obtain a position that will enable me to use my strong organizational and communication skills, leadership and customer service experience. I also enjoy a challenging environment that will allow me to learn and grow with the company.
Work History
01/2014 to 06/2014
Contractor Eventus Soluitions Group

Data Entry, Service Center Representative
  • As a contractor for the State of California for the project of Covered California, we had a series of projects that required us to learn fast, be fast passed and able to work under minimal supervision.
  • The department was very versatile and was considered an 'expert group'.
  • We would constantly be assigned new projects and as a team working with our supervisor creates training materials for other call centers.
  • Our projects consisted of entering and processing Covered California applications, inbound and outbound calls for consumers and Certified Enrollment Counselors.
  • The latest project consisted of verifying documentation consumers submitted such as proof of income, proof of California residency, Citizenship, etc.
05/2008 to 07/2013
Trainer/Supervisor Access Dental Plan
  • As a trainer, I was responsible for developing, implementing and maintaining training programs for the Customer Service and Provider Services Departments to ensure quality information to customers.
  • I was also responsible for data integrity and system data maintenance, as well as evaluated the training needs of the staff and plan the training program accordingly.
  • I assisted with new product and program launches.
  • I had a responsibility that required monitoring the quality of the work product of the staff by observing live calls and providing coaching/ feedback to the agents.
  • As a supervisor I was responsible for making sure that the daily production and operational goals were met (Service Level, Average Speed of Answer, etc.) The main focus was striving to improve the service level for all product lines.
  • I was heavily engaged in the day-to-day operations of the department and worked closely with my direct reports.
  • I also coordinated the team in motivational activities and supports/assists in coaching of the agents.
  • Intensive knowledge of EOB's, ADA Dental Codes, Referrals/Notice of Authorizations was also required.
06/2015 to Current
Loan Processor, Transaction Coordinator, Property Management Exclusive Realty and Mortgage West Sacramento, Ca
  • Submitted loan applications to the underwriter for verification and recommendations.
  • Review and verify borrowers' income, credit reports, employment histories, property appraisals and title insurance information.
  • Reviewed, processed, closed and administered customer loan proposals.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Maintained strict confidentiality of bank records and client information.Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Introduced and monitored effective lease renewal programs.
  • Verified that all customer complaints were handled promptly and appropriately.
  • Communicated effectively with owners, residents and on-site associates.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Oversee all aspects of buyer & seller transactions from executed purchase agreement to closing.
  • Coordinate inspections, assist in negotiations regarding repairs, and coordinate completion of repairs.
  • Regularly update & maintain communication with clients, agents, title officer, lender etc.
  • Submit all necessary documentation to office broker for file compliance.
  • Coordinate moving/possession schedules.
  • Input all client information into client database system.

Education
2010-2012
Bachelor of Arts: Business Administration
University of Phoenix - Sacramento
Business Administration, concentration in management. Program not completed.

2008-2009
Vocational, Dental Assistant: Dental
Western Career College - Sacramento, Ca
  • Coursework in Dental Assisting

2005-2007
General Eduaction
California State University - Sacramento
Languages
Bilingual, Fluent in English and Spanish
This resume is created in 7 minutes.
Skills


  • High level of experience in customer service
  • Efficient in organizational and time management skills
  • Dedicated team player
  • Superior attention to detail
  • Strong verbal and written communication skills
  • Effective multi-tasker
Work History
Warehouse Fullfillment Associate | 08/2019 to 08/2020
Amazon - Spartanburg, SC
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Used hand-held devices and computers to record and monitor inventory levels.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Courier/Independent Contractor | 05/2015 to 12/2016
Courier Express Inc. - Springfield, Massachusetts
  • Developed strong interpersonal and communication skills from interacting professionally with all stakeholders including dispatchers, upper management and peers.
  • Transporting time sensitive documents, materials and medical specimens in an organized and timely fashion.
  • Accounting, record keeping and billing.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
Assistant Manager | 04/2008 to 06/2009
EVO Pizzeria - North Charleston, SC
  • Ensuring highest level of customer satisfaction.
  • Oversee front end of restaurant with consistent communication between owners, servers and kitchen staff.
  • Quality control in food preparation, sanitation and safety methods.
  • Escalation resolution.
  • Management responsibilities include opening/closing, creating daily special menus, record keeping, monitoring cash intake and employee training.
Nationally Certified Pharmacy Technician/Trainer | 07/2001 to 08/2005
Cvs Pharmacy - Amherst, MA
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
  • Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Traveled between 5 different states and served as a pharmacy trainer during the acquisition of Eckerd's Pharmacy.
Education
Clay High School - Green Cove Springs, FL | High School Diploma 2001
Certifications
  • Certified Pharmacy Technician (CPhT)
  • Certification in Blood Borne Pathogens, Exposure Control, Transportation & Specimen Integrity
This resume is created in 7 minutes.
Professional Summary
Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Skills
  • Tx Licensed Cosmetologist
  • Strong client relations
  • Quick learner
  • People-oriented
  • Positive and friendly
  • Cash handling and management
  • Excellent work ethic
  • Strategic sales knowledge
Work History
Hairstylist Independent Contractor 01/2017 to Current
Two Sisters Salon & Spa San Antonio, TX
  • Cleaned, maintained and sterilized tools.
  • Advised customers on proper treatment of dry and damaged hair.
  • Educated clients about products and self-maintenance for healthy hair.
  • Established a strong relationship with client base to generate long term business.
  • Cut, colored and styled clients' hair with precision and expertise
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products.
  • Sold and promoted hair care products and cosmetics.
  • Distributed business cards outside of the salon to generate new business.
  • Educated customers on product uses and benefits.
Home Child Care Provider 03/2013 to 01/2017
Consumer Directed Services San Antonio, TX
  • Allowed for ample outdoor recreation time.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Instructed children in health and personal habits, such as eating, resting and using the toilet.
  • Instructed children on proper health and personal habits.
  • Prepared, served and cleaned up daily meals for children.
  • Encouraged good behaviors using the positive reinforcement method.
  • Encouraged children to be understanding of and patient with others.
Customer Service 08/2013 to 10/2015
Sally Beauty San Antonio, TX
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge information
  • Provided an elevated customer experience to generate a loyal clientele.
  • Maintained cleanliness and presentation of stock room and production floor.
Sales Customer Service 04/2011 to 01/2013
Daily Beauty Supply San Antonio, TX
  • Placed special merchandise orders for customers.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Responded to all customer inquiries thoroughly and professionally.
  • Processed cash and credit payments rapidly and accurately.
  • Answered customer questions about product availability 
  • Helped a customer Men and women with any questions about products. 
Education
High School Diploma 2010 Broady academy - san antonio
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Professional Summary
Electrical Repair Technician specializing in the analysis, testing and repair, of electrical components. Effectively manages time and projects to optimize performance and contribute to operational goals.
Skills
  • Electrical trouble-shooting skills
  • Equipment analysis and testing
  • Interpret Blueprint schematics, wire diagrams and drawings
  • Knowledge of robotic systems
  • Detail-oriented
  • Time Management
  • Maintain documentation and safety logs to standards
  • Legal compliance, purchasing, quality control
Education
Associate of Science: Robotics & Automation, June 2016
Tarrant County College - Fort Worth, Texas
  • Certification Electronics Technology
  • Certification Mechatroncia technician
  • Coursework includes: DC-AC circuits, Programmable Logic Controllers, Hydraulics and Pneumatics and Electronic trouble-shooting
Work History
Contractor, 01/2008 to 01/2016
Oncore Technology Grand Prairie, TX
  • Analyze and Inspected equipment for proper performance and correct communication to locate and determine causes of malfunction.
  • Diagnose, test and maintained computer-related industrial electronic control systems and electrical components.
  • Interpreted diagrams, specifications and service manuals for accurate repair procedures.
  • Installed and maintained electrical and electronic components.
  • Documented all maintenance and repairs performed on equipment.
  • Knowledge of precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers.
  • Interpreted schematic blueprints, wiring diagrams, performance specifications and service manuals.
This resume is created in 7 minutes.
Summary
To obtain a position in a dynamic environment as a Surgical Technologist that will allow me to develop and excel while giving my best to my employer. I am a resourceful and flexible team player who has an ability to succeed in any given environment.
Experience
Surgical Technologist 06/2018 Current Roger Williams Medical Center Providence, RI
  • Maintain a proper sterile field during surgical procedures.  
  • Count sponges, needles, and instruments before and after operation.  
  • Provide technical assistance to surgeons, surgical nurses, or anesthesiologists.  
  • Prepare patients for surgery, including positioning patients on the operating table and covering them with sterile surgical drapes to prevent exposure.
Assistant Kitchen Manager 01/2015 Current Snap Chef/Pinnacle Boston, MA
  • Contracting with companies such as Sodexo, Compass, Hasbro, Foxwoods Resorts and Casino.
  • Prepared and executed menus for events for up to 5,000 guests at the Boston Convention Center.
  • Currently supervising students at Johnson and Wales University Hotel in Warwick, RI.
  • Featured regional spotlight employee in August 2016 at Snap Chef.
Food service Contractor 01/2004 01/2015 True Blue Incorporated Lowell, MA
  • Prep Cook, Line Cook, Sauté Cook
  • Staffing Agency 
  • Worked with such companies as Cox Communication, Marriott and Gillette Stadium and University of Massachusetts.
Surgical Technologist 01/2005 01/2006 Cross Country Staffing Boca Raton, FL
  • Traveled as a Surgical Technologist to hospitals such as Lawrence Memorial and Mt. Auburn.
  • Proficient in surgical specialties such as general OB/GYN and orthopedics.
Surgical Technologist 01/2003 01/2004 Holy Family Hospital Methuen, MA
Education and Training
Middlesex Community College - Biotechnology Biotechnology
University of Medicine and Dentistry of NJ - Surgical Technology Surgical Technology
Professional Organizations

Board of Directors Rhode Island Assembly of the Association of Surgical Technologists, 2018-current. 

Military Experience
Combat Medic/Pharmacy Specialist 12/1985 12/1993 New Jersey Army National Guard Red Bank, NJ
Cook 09/2003 09/2004 Massachusetts Army National Guard Randolph , MA
This resume is created in 7 minutes.
Objective

Dedicated Teacher with experience providing instruction, guidance, and mentorship across diverse learning platforms. Possess strong track record of improving test scores and providing diverse student bases with high-impact lessons. Skilled team player adept at working with all levels of faculty, administrators and parents to resolve problems and conflicts professionally. Strong work ethic, professional demeanor, outgoing personality and great initiative.

Highlights
  • Excellent analytical skills
  • Outstanding interpersonal skills
  • Quick learner
  • Clear public speaking skills
  • Flexible and adaptive
  • Organizational development knowledge
  • Excellent writing abilities
  • Calm under pressure
  • Outstanding leader
  • Strong verbal communication skills
  • Strong problem solver
  • Dedicated team player
  • Effective listening
  • Ability to teach and prepare lessons in Spanish
Accomplishments
  • 2018 CCSD Winner of the Feature-A-Teacher Award 
  • Recognized by the County of San Bernardino for Excellence in Community Service
  • Recognized as one of the top 10 Freshman/ Sophomores with the highest GPA's at UCR
  • Recognized by the University of California, Riverside National Residence Hall Honorary for Excellence in Scholastics, Leadership, Recognition, and Community Service
  • Graduated in top 11% of 2015 graduating class
  • Reigning Queen of the City of Victorville since 2009
Experience
Clark County School District Las Vegas, Nevada Middle School 8th Grade Pre-Algebra Teacher 07/2017 to Current
  • Attended a variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities.
  • Facilitated activities that developed students' physical, emotional and social growth. 
  • Encouraged students to be understanding with others.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs.
  • Used variety of teaching techniques to encourage student critical thinking and discussion for 8th grade curriculum.
  • Worked with an average of 35 students per class.
  • Participated in ongoing staff training sessions.
  • Assistant Coach for Boy's basketball team
  • Ran and conducted after school tutoring for School wide Math department which included all grade levels.
  • Co-led the planning and facilitation of After-School Events including Data Night events.
Clark County School District Las Vegas, Nevada Middle School 7th Grade Math Teacher 07/2016 to 06/2017
  • Developed interesting course plans to meet academic, intellectual and social needs of students.
  • Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.
  • Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.
    Developed, administered and corrected tests and quizzes in a timely manner.
  • Coordinated after school tutoring hours with other teachers to help students in need of extra attention.
  • Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.
  • Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.
  • Designed lesson plans focused on age and level-appropriate material.
Target Apple Valley, CA Executive Team Leader- Guest Experience and Salesfloor 06/2015 to Current
  • Addressed customer inquiries and resolved complaints.
  • Design and implemented customer satisfaction metrics.
  • Monitored customer preferences to determine focus of sales efforts.
  • Trained staff to deliver outstanding customer service.
  • Used variety of teaching techniques to encourage employees critical thinking and discussion towards solving store problems.
  • Established and enforced rules for behavior and procedures for maintaining cohesiveness and positivity throughout the store.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Exceeded targeted sales goals by 4%.
UCR Residence Life Riverside, CA Assistant Resident Director 08/2014 to 06/2015
  • Promoted to the Senior Student Supervisor position of Assistant Resident Director
  • Managed and supervised Leadership teams within UCR Residence Halls.
  • Mastered the intricacies of the process flow within each department.
  • Assessed and trained 12 Leadership personnel for their newly appointed position within a 3 week time span.
  • Successfully planned and executed programs with expected attendance of and over 1,000 persons.
  • Routinely met with students regarding in-class and out of class issues that hindered academic performance and discussed solutions.
  • Used variety of teaching techniques to encourage student leadership and personal development.
  • Conducted study hall hours for students that were not meeting scholastic expectations.
UCR Residence Life Riverside, CA Resident Adviser 09/2012 to 08/2014
  • Selected to monitor 50 incoming UCR first-year residents.
  • Worked independently and as part of a team to achieve community safety and academic success.
  • Upheld Mission statement and policies of the department through educational conversations.
  • Gained superior training in documenting emergencies, incidents, and interviews.
  • Serviced individuals of different backgrounds and diverse cultures.
  • Selected and compiled relevant information and resources for residents to support them in overcoming mental and emotional problems.
  • Drafted action plans and led meetings with department executives to review project status and proposed changes.
  • Collaborated with cross-functional teams to draft project schedules and plans.
UCR Residence Halls Association Riverside, CA Building President 09/2011 to 06/2012
  • Led regular stand-up meetings, events and continuous improvement projects with measurable goals.
  • Coached employees in developing and achieving individual performance goals.
  • Developed and maintained strong and clear communication and rapport with council personnel.
  • Drafted action plans and facilitated meetings with department executives to review project status and proposed changes.
UCR Residence Halls Association Riverside, CA Chair of Publicity and Finance 09/2010 to 06/2011
  • Presented financial reports to council during weekly meetings.
  • Created and maintain building newsletter.
  • Facilitated council's marketing team.
  • Recommended innovative alternatives to generate revenue and reduce unnecessary costs.
  • Analyzed utilization and capacity against performance goals.
  • Audited internal financial processes on a quarterly basis.
Education
Bachelor of Arts: Double Major: Political Science/ Law & Society 2015 University of California, Riverside, Riverside, CA, US
  • 3.43 GPA
  • Senior Student Staff member within specific work department
  • Dean's honor list
  • Graduated on Chancellors List
  • Top 11% of class
This resume is created in 7 minutes.
Professional Summary
To whom it may concern I am knowledgeable about Computer programming and the computer sciences. It is my goal to be Personable, friendly and committed to resolving problems that arise in a timely and thorough manner to maintain costumer service.  I am a quick learner, I would enjoy working and learning from and for this company.
Skills
  • Ability to code in programming language
  • Innovative thinker
  • Internet setup
  • Detail-oriented
  • Strong communication skills
  • Problem solving
  • Team player
  • Adapting
  • The ability to learn
Work History
May 2015-Current Building Apprentice | Stephen's Building and Remodeling | Nitro, WV
  • Learned problem solving skills.
  • Creative skills.
  • The value of hard work.
  • Communication skills on a costumer basis.
Education
2017 High School Diploma: Teays Valley Christian School, Teays Valley, WV
  • Student government representative
2021 Bachelor of Science: Computer Science West Virginia State University, Institute, WV
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Professional Summary
Talented Painter experienced in all aspects of residential and commercial painting, from applying paints, solvents and sealants to performing minor maintenance and repairs. Seeks employment with an established painting company.
Skills
  • High-end residential work
  • Safety knowledge
  • Paint mixing expert
  • Team player
Work History
January 2017-Current Painting Contractor | Self-Employed | Sydney, Sydned


  • Painted surfaces using brushes, spray guns and paint rollers.
  • Applied putty, wood filler, spackling and caulks to prep uneven surfaces.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces.
Education
1995 High School Diploma: Afganistan Republic Kabul
This resume is created in 7 minutes.
Objective
 Seasoned Customer Service/Sales Professional with 10+ years of experience, along with strengths in communication, decision making, and problem-solving, desires a position using or sharing his knowledge and experience to contribute to the success of an organization.
Skills
  • Customer service-oriented
  • Safety Conscious 
  • Project oversight
  • Strong organizational skills  
  • Detail oriented 
  • Handling customer complaints
  • Problem solver 
  • Self Starter
Relevant Professional Experience
 Customer Service/Sales:
  • Greeted customers with enthusiasm and offered immediate and friendly service.
  • Educated customers on product and service offerings.
  • Helped customers select products that best fit their personal needs.
  • Described use and operation of merchandise to customers.
  • Enhanced customer satisfaction ratings by resolving issues efficiently.
  • Utilized catalogs and Thomas Registry to search/locate HVAC/Electrical components/supplies for contractors.
  • Followed standards of care/compliance per company/legal requirements.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone for contractors.
  • Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments. 
  • Received/processed cash and credit payments for in-store purchases. 
Project Oversight
  • Documented orders, daily activities, weekly schedules, and team performance.
  • Oversaw production to guarantee project completion in a timely/budget-conscious manner.
  • Provided hands-on technical support, advice and mentoring to staff.
  • Collaborated with mechanical engineers to resolve product/maintenance issues.
  • Maintained effective communications with project teams to increase productivity.
Work History
Customer Retail Consultant (Temp Position) Sep 2018 to Nov 2018
2020 Companies/ Springmobile Orlando, FL
Maintenance Engineer Apr 2007 to Jan 2010
Sentara Leigh Memorial Hospital Norfolk, VA
Contractor Sep 2000 to Apr 2007
Octavia Mechanical HVA/Refrigeration Norfolk, VA
Counter Parts Sales May 1995 to Sep 2001
John Stone Supply Virginia Beach, VA
Education and Training
High School Diploma Floyd E. Kellam High School Virginia Beach, VA, United States
Electronic Certification Electronic Institute of Technology Virginia Beach, VA
This resume is created in 7 minutes.
Summary
Solutions-focused, Detail Oriented professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 3-year career in the United States Army. Effective communicator who quickly masters new roles and technologies to achieve positive results.
Skills
  • Effective team leader
  • Trained in emergency response
  • CPR certified
  • Confidential Security Clearance
  • Self Motivated
  • Problem solver
  • Extremely organized  
  • Strong verbal communication
Experience
M1A2 Tank Loader, 07/2013 to 10/2016 United States Army Fort Hood, TX
Trained and instructed subordinates and supported units on Armor offense and defensive tactics and Combat field strategy. Supervised and preformed operational and organizational maintenance of weapons systems and specialized equipment. Maintained complete accountability of all sensitive items and communication equipment. Expertly utilized communications equipment to relay battle orders and information.  
Contractor, 03/2017 to 05/2018 Sooner Bounce LLC Norman, OK

Ensured customer satisfaction by providing highest quality of products as well as ensuring all equipment was properly installed and working safely and correctly.

HVAC Technician, 08/2017 to Current Brads Heating And Air Moore, OK
  • Installed air conditioning and refrigeration equipment and tested them for proper operation.
  • Repaired and replaced condensers, compressors, pumps and valves.
  • Troubleshot and repaired HVAC and refrigeration equipment.
  • Disassembled units, repaired broken components and restored them to operating condition.
  • Responded to complaints about temperature problems in a timely manner.
  • Specialized Training
    Combat Life Saver, 2015 Medical Fort Hood, TX, United States
    Trained in Emergency Response in a combat situation. CPR certified.
    Operators Training, 2014 M153 C.R.O.W.S Operators Course Fort Hood, TX, United States Trained to operate and maintain the M153 Common Remotely Operated Weapon Station (CROWS.)
    Armor, 2013 US Armor School Fort Benning, GA, United States Trained to professionally maintain and operate the M1A2 Main Battle tank.
    Education
    High School Diploma: High school Academics, 2013 Horizons Exploratory Academy Salida, CO, United States
    Certificate : HVAC, 2017 Retail Ready Career Center Garland, Texas

  • This resume is created in 7 minutes.
    Professional Summary
    Highly analytical, deadline-driven individual who completes daily activities with accuracy and speed. Passionate and motivated business student with exceptional ability to work with teams or individually. Enthusiastic and dedicated employee with high integrity, strong work ethic and great leadership skills.
    Skills
    Microsoft Excel, Word, Powerpoint, Financial reporting, HTML, SAP, Final Cut Pro, Adobe Pro, Bookkeeping
    Goal oriented, Fast learner, Highly analytical, Natural leader, Excellent attention to detail, Problem solver
    Work History
    Teachers Assistant, 09/2016 to Current
    Herricks High School New Hyde Park, NY
    • Supported teachers in implementing a developmentally-appropriate curriculum for groups of 4 to 8 students.
    • Improved student's analytical skills by introducing state-of-the-art computer program technologies.
    • Created and taught engaging math lessons and activities.
    • Planned and led activities to develop students' physical, emotional and social growth.
    Tudor, 08/2016 to Current
    Independent SAT Long Island , NY
    • Tutored students after school to prepare them for the Advanced Placement exam in Mathematics. 
    • Employed a broad range of instructional techniques to retain student interest and maximize learning.
    • Taught students to utilize problem solving methodology and techniques during tests.
    Football Coach, 08/2016 to Current
    Manhasset Senior High School Manhasset, NY
    • Accepted coaching, constructive criticism and recognition with humility and composure.
    • Developed positive relationships with parents, schools and the community.
    • Lead 40 student athletes through organized practices and lifts.
    Building Management Assistant, 05/2012 to 08/2017
    SGD Associates LLC Jackson Heights, NY
    • Reviewed sales, customer concerns and new opportunities to further business growth.
    • Assisted management with the finalization of the annual expense plans.
    • Installed pipe systems and plumbing.
    • Regularly serviced two large apartment buildings.
    Education
    BBA: Business Administration, 2016
    Western New England University - Springfield, MA
    • Coursework in Finance, Accounting, and Communications