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Retired military veteran of 20 years seeking a new career as as a Front Desk Receptionist at The Oaks Veterinary Clinic. Two decades of experience in customer service and clerical duties. The Health Information Technology Associates Program at DeVry University has given me knowledge in Anatomy and Physiology, Medical Terminology, Medical Records, Coding, Medical Reimbursements, Legal and Regulatory Issues, and Health Care Quality. I'm an animal lover with two cats of my own.
2015: Non-Commissioned Officer (NCO) of the Quarter, 192nd Support Squadron, Langley AFB, Virginia
2011-2014: Deans list, DeVry University, Chesapeake, Virginia
2004: NCO of the Quarter, 35th Medical Support Squadron, Misawa AB, Japan
2002: Leadership and Excellence Award, 35th Medical Group Top Four, Misawa AB, Japan
2001: NCO of the Quarter, 604th Air Support Operation Squadron, Camp Red Cloud, South Korea
1999: Airman of the Quarter, 53rd Wing, Eglin AFB, Florida
Graduate December 2017
Emphasis in Sales and Marketing
2017: Provided assistance 4 hours a week for a month at Liberty Baptist Church Library, Hampton Virginia, by auditing books on shelf and preparing new books for checkout.
2011: Aided and listened to second graders read books 2 times a week at Jenkins Elementary School, Newport News, Virginia.
2003: Key organizer of holiday party arranged for local orphanage; many gifts distributed to 70 sheltered children in Misawa, Japan.
2002-2004: Helped sell items at booths for 4 Bazaars on Misawa AB, Japan. Raising over $3,000 for unit booster club.
2000: Provided Meals on Wheels to people in Fort Walton Beach, Florida.
Received 100% pass rate from 25 different quality assurance inspections
Conducted 150+ workplace inspections and resulted in 56 discrepancies corrected
Identified the faulty part of aircraft, fixed problem and returned it to service saving $57,000 in part changes
Researched and prepared specifications for purchase of materials and equipment for purchasing department.
Oversaw/Maintained over $750,000 worth of tools and equipment
Revamped entire workplace hazardous materials/disposal program policies and efficiency
Managed 15+ people on a daily basis
Operated and maintained communication/navigation/mission systems on SOF/PR C-130 variants, HH-60s, EC-130 Commando Solo, EC-130 Compass Call and CV-22s.
Analyzed equipment operating characteristics to isolate malfunctions in avionics systems, radar, integrated test systems built-in-test (BIT), multiplexed data bus systems, personnel locator systems, recording systems, fire control systems, video display systems, flight instruments, mission computer systems, electro-optical viewing systems (EVS), inertial navigation systems (INS), global positioning system, sensors, communication, and navigation systems, transponders, aircraft indicating systems, meteorological systems, situational awareness systems, laser designators, and interrogator systems.
Removed, installed, checked, and repaired avionics systems and line replaceable units (LRU). Diagnosed malfunctions using technical orders, schematics, wiring diagrams, integrated test systems and other test equipment. Removed, replaced, and repaired faulty system wiring, electrical connectors, antennas, transmission lines, and multiconductor cables. Modified avionics systems according to technical publications. Updates operational logs, inspection records, aircraft forms, and automated maintenance systems. Performed and supervised alignment, calibration, and boresight of avionics systems. Uploaded ground maintenance and operational software.Planned, organized and directed aircraft maintenance activities. Established methods and performance standards. Analyzed reports and maintenance plans. Directed operation and modification of standard operating procedures. Established priorities. Evaluated activities for compliance with directives. Supervised and assisted in aircraft ground servicing, and launch/recovery operations. Reviewed maintenance data collection summaries to determine trends and production effectiveness.
Built and provided basic end-user troubleshooting and support on Windows, Linux, Mac, and Solaris systems.
Installed software, modified and repaired hardware and resolved technical issues with a variety of diagnostic tools.
Provided on-call support for critical issues.
Consulted, planned, developed, and deployed solutions to issues related to security equipment.
Trained end-users on operation and basic maintenance of daily applications.
Performed application-specific maintenance, troubleshooting, and consultation between clients and software vendors.
Provided site analysis and quotes for project development.