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Proactive manager experienced in managing a variety of teams including sales, estimating, purchasing, engineering, and production. Successful in creating effective communication between project managers, and commercial customers including general contractors, architects, engineers, and the management team.

  • Purchasing specialist
  • Knowledgeable in quality control standards
  • Purchasing ability
  • 5 S experience
  • Blueprint fluency
  • Superb management skills
  •  Microsoft Office
  • Adobe Pro
  • Bluebeam
  • Moraware ERP
  • QuickBooks
  • Peachtree
Trained and mentored over 150 employees including sales professionals and and managers. Led Lakeside Surfaces Inc. commercial department from $990,000.00 to $3,325,000.00 in 1.5 years exceeding sales projections by 28%.
Operations Manager in Training Dynamic Wood Solutions Spring Lake, MI
Establish and adjust work procedures to meet production schedules.
Coordinate and develop new product design in collaboration with engineering staff. Supervise production schedules, production quality and on time delivery. Insure that production rates are met. Maintain proper inventory for current and future projects.
01/2015 to 12/2016
Commercial Division Manager Lakeside Surfaces Inc. Norton Shores, MI Supervised production schedules, production quality and on time delivery. Defined manufacturing performance standards and reviewed the performance outcomes to set future targets. Identified staffing and capital needs, collected relevant data and wrote justifications for established needs. Coordinated and developed new product design in collaboration with engineering staff. Implemented root cause and corrective actions to remove production constraints and improve product quality. Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability. Implemented electronic architectural/engineered estimating. Created business plans for outside sales for future growth. Created yearly sales projections and budgets.
01/2007 to 01/2015
Vice President Cameo Countertops Inc. Walker, MI Assessed and trained personnel for promotion to cross-functional operations. Maintained and enforced a safe and clean working environment at all times. Coordinated preventative maintenance on existing and new production equipment, including routine calibration. Established and adjusted work procedures to meet production schedules. Supervised production schedules, production quality and on time delivery. Defined manufacturing performance standards and reviewed the performance outcomes to set future targets. Identified staffing and capital needs, collected relevant data and wrote justifications for established needs. Implemented root cause and corrective actions to remove production constraints and improve product quality. Enforced a culture of lean manufacturing and continuous improvement while providing operational leadership. Trained, developed, and counseled employees to develop a high performing team. Completed key projects on time, on budget and with a high level of accuracy. Created strategies to develop and expand existing customer sales. Adjusted estimating parameters to increase profitability and increase sales.
06/1992 to 01/2007
Plant Manager Lakeside Solid Surface Inc. Norton Shores, MI
Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability. Trained, developed and counseled employees to develop a high performing team. Diligently maintained safety and quality standards. Supervised production schedules, production quality and on time delivery.
09/1980 to 04/1992
Driver/Manager United Parcel Service Muskegon, MI
Associate of Science: Industrial Engineering Muskegon Community College Muskegon, MI, Muskegon
This resume is created in 7 minutes.
    Dedicated Operations Manager and effective leader driven to motivate teams to exceed business goals.Who excels at building teams and enforcing a high level of quality in products and services. Cultivates and maintains strong customer relationships. 
  •  Bilingual
  • Multitask
  •  Bookkeeping 
  • Accounting
  • Customer Service
  • Collections
  • Inventory Control
  • Management experience
  • Multi-site Transfer Ordering
  • Gp/Appolis/Ross Program
  • Listen Actively
  • Building Good Work Relationship Skills
  •  Team building
  • Dedicated
  • Mindfulness
  • Appreciate Others
  • Trustworthy
  • Mutual Respect for others
  • Avoid Gossiping
  • Communication
  •  Strategic planning
  • Hands-on
  • Troubleshooting and problem solving
  •  Transitioning all cash accounts to only Checks/Money Order or Credit cards in a week.
  • Cut inventory by more than half and improved on-time delivery to 100% by re-routing routes, managing drivers orders and pigs.
  • Grew wholesale revenue in the first year surpassing the HD Team of 50+ employees vs my team of 4.
  • Launching Winder Farms Glass bottled Milk at 72 Ralph's Store Locations in Orange and Riverside County.
  • Managing Anaheim site all on from Vehicles, Drivers, Warehouse, Inventory control, Ordering, creating and Managing routes.
01/2013 to 05/2017
Orange County Wholesale Division Manager Winder Farms Anaheim, CA
  •  Bookkeeping 
  • Accounting
  • Customer Service
  • Inventory Control
  • Driver manager
  • 2017 site manager
06/2006 to 12/2012
Bookkeeping/Customer Service Rockview Milk Santa Ana, CA
  • Bookkeeping
  • Accounting
  • Customer Service
  • Collections

High School Diploma Santa Ana High School Santa Ana, Ca
This resume is created in 7 minutes.
To obtain a position that will allow me to make valuable contributions to the team or organization through my aptitude for leadership and innovation.
Microsoft Office; Word, Excel, PowerPoint, Outlook Rent Manager Property Management Software; Yardi Certified, Onesite
Progress Residential Sr. Leasing Specialist 12/2016 to Current
  • Make appointment, Show Single-family homes.
  • Ensures applications are accurate and complete.
  • Analyze traffic sources through Salesforce and Yardi platform.
  • Develop community contacts to maximize awareness.
  • Prepare market reports weekly and monthly.
Leasing Coordinator 03/2016 to 12/2016
  • Fielding leads via Yardi, Rently & Outlook to appropriate leasing agents.
  • Working with prospective tenants during the leasing application process.
  • Requesting leases from underwriting department and following up with future residents including security deposit and other deposit fees.
  • Perform move-in inspections.
  • Answer customer service related calls.
  • Assist with portfolio operations.
180 Parking Services Division Manager 09/2013 to 12/2016
  • Provide exceptional customer service with courtesy and consistency when guess arrive.
  • Recruit, train and evaluate over 9 employees based on performance quarterly.
  • Achieve target goal of $5600 monthly.
  • Identify potential sources of qualified candidates for positions to be filled at various locations.
  • Demonstrate extraordinary oral communication skills by conveying information effectively.
ITT Technical Institute Educational Recruiter 04/2012 to 09/2013
  • Performed telephone and face-to-face interviews with all prospective students.
  • Led e-mail correspondence to identify high school and adult student prospects and determine their educational needs, concerns and/or interests.
  • Facilitated new student orientation and registration day activities.
  • Closely assisted and mentored students through the Admissions process.
  • Ensured compliance with applicable Company policies and procedures, laws and regulations.
Ashworth College Admissions Advisor 11/2009 to 04/2012
  • Managed and responded to over 300 enrollment calls and inquiries per day from prospective students.
  • Conducted counseling for students seeking to further their education.
  • Collected all in-bound tuition payments via telephone.
  • Fostered and developed relationships with schools and communities.
  • Designed and tested call scripts to be used by other enrollment specialists.
Barclay At Dunwoody Leasing Consultant 03/2007 to 11/2009
  • Resolved all customer issues regarding their residence, ensuring ultimate comfort.
  • Performed marketing out-reach by soliciting flyers, business-to-business in order to gain relationships and future business.
  • Efficiently processed of all required administrative forms, reports and related information.
  • Provided support to sales team, ensuring all sales and service objectives were met.
Stone Manor Condominiums Property Manager 08/2006 to 03/2007
  • Helped management increase occupancy by 40% in a three month period by creating advertisements, internet marketing, and B2B marketing.
  • Proactively addressed potential issues regarding the property.
  • Executed company financial goals, operated asset in owners' best interest in accordance with Policies & Procedures Manual.
  • Worked closely with the developer and project manager of the community to complete units for residents to purchase.
Education and Training
Diploma: Property Management 2010 Ashworth College, Norcross, Georgia Property Management
Masters: Organizational Management 2012 Ashford University, Clinton, Iowa Organizational Management
Additional Information
  • LICENSE: Metro Brokers, Better Homes and Garden Real Estate, Atlanta, GA, Licensed Real Estate Agent, 2016
  • ACHIEVEMENTS: Georgia Work Ready Certified National Career Readiness Certificate Golden Key Award for Excellent Academics from Ashford University, 2011
  • QUALIFICATIONS: Dedicated, ambitious, self-driven, and results oriented; open to new challenges. Innovative, analytical abilities, exceptional work ethic, integrity and committed to goals.
This resume is created in 7 minutes.
  •  Commercial division Manager, Projects Manager, Chief Estimator, familiar with Certified payroll procedures, OCIP and CCIPS, ODPs, Military and DOT requirements, Safety director, PPE and Safety protocols, first hand Recruitment and disciplinary implementation, time manager, Quality and production control which leads to better efficiency and profitability,  Authorized signor on project and contract negotiations. Remains calm and poised even in high-pressure situations to promote solutions to move forward. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.
  • Operations management
  • Inventory control
  • Change management
  • Policy/program development
  • Cross-functional team management
  • Supervision and training
  • Sound judgment
  • Computer-savvy
  • Calm under pressure
  • Complex problem solving
  • Vendor Negotiations
  • Workflow Planning
  • Start-Ups and Acquisitions
  • Project Management
  • Project Planning
  • Public Relations
  • Purchasing
  • Quality Management
Busto Plumbing Tampa, FL New Commercial Division Manager 01/2015 to 07/2017
Managed the commercial side of Busto Plumbing with full decision making authority.
Chief estimator and Project procurement
Time Manager
Projects Manager
Signed and changed subcontract agreements
Started in Jan 2015 with only one previous ongoing job ($688,000) and 5 employees
Presently have 3Mil under contract and 15 employees
Initiated the new Pex piping system
Recognized potential leaders with in our team
Superior Mech Systems Pinellas Park, Fl Project Manager 12/2013 to 12/2014 Managed the Mechanical side of a 500 unit hotel in MacDill AFB.
Crosby Construction Services Plant City, Fl Owner/Operator 11/2006 to 12/2013 Remodeling, additions, and handyman type jobs
Education and Training
High School Diploma 12 Malone High School, Malone, Fl, US
Drafting 2 Chapola Jr. College, Mariana, Fl, US Engineering Drafting degree
Plumbing 4 Tampa Bay Tech, Tampa, FL, US Journeyman License
This resume is created in 7 minutes.
Strategic leader with effective hands on management skills within the field of healthcare which includes direct daily oversight of administrative and clinical ambulatory practice operations. Committed concentration on process improvement. Highly effective at coordinating business objectives while meeting deadlines as well as coordination, implementation, and monitoring project management initiatives across organizations. Hands on training and mentoring to employees throughout the enterprise on continuous learning and developmental skills. Critical Contributions/Accomplishments Chosen (one of seventeen out of two thousand employees) to attend six month course given by the General Electric corporate offices, resulting in certification as a lean leader and change agent Project manager for the development, implementation, and launch of new speciality care cancer center of excellence for sister hospital Project manager for an acquisition of a large private physician practice Lead the effort with physician leadership to transform chosen service lines to implement best practices for administrative and clinical operations throughout the hospital wide enterprise Received 2014 Woman of the Year award for Healthcare Professionals from the National Association of Professional Woman Expertise/Cultural Competencies Strategic planning and execution Project management Team building/employee development Flexibility/ability to multi task Effective influence on others Effective communication skills Process improvement Physician relations
Work History
Oncology Department
Operations Administrator 02/2017 to Current Vision Source Worcester, MA
  • Direct oversight of daily operations Project Manger for implementation of new staffing/scheduling system as well as patient customer service system.
Regional Practice Operations Administrator 08/2015 to 10/2016 Steward Medical Group Boston, MA
  • Direct oversight of all ambulatory practice daily operations (including several Adult and Pediatric Primary Care Centers, Neurology, Cardiology, Endocrinology, ObGyn, Ortho, and Nursing Homes) Oversight of revenue cycle including, billing, coding, referrals/denials Collaborate with Primary Care physician leadership on strategic targets for service line Development and oversight of all operational budgets Training and mentoring of all managers on leadership skills Project manager for population health management initiatives (including delivery transformation (DSTI).
Director of Operations 12/2014 to 05/2015 Dana Farber Cancer Institute Boston, MA
  • Direct oversight of several medical oncology practices that were part of an aquisition made in 2012 called DFCCC (Dana Faber Community Cancer Care) DFCCC ceased operations 2015.
Senior Division Manager 02/1998 to 02/2014 Women and Infants, a Care New England Hospital Providence, RI
  • Direct oversight of all daily operations for women's oncology/breast health center, hematology oncology, medical oncology, surgical oncology, genetics program, radiation therapy, as well as several offsets within RI, MA and CT regions Created and implemented program goals that aligned with the hospital strategic vision Coordinated with all finance, human resources, legal, and safety/quality departments to assure continued excellence for the practices outpatient and inpatient hospital activity Actively participated in network initiatives, merger planning, and growth opportunities Direct oversight of all revenue cycle including billing, accounts receivable, credentialing, coding, denial and referral management Compile and oversight of practice operational, capital and staffing budget's in total of $50M Recruit and train all new employee as well as assure that current staff is monitored on their current work to assure that best outcomes Continuous review of all reports to assess practice outcomes/metrics, productivity and finances Assurance of continued national accreditation Oversight of the coordination of the weekly prospective tumor boards for GYN, Breast and GI Assistance the research team with grant budgets and operational items Served on Oncology International Patient Care Committee Review, monitor and update all policies, procedures and protocols on an ongoing basis.
Manager 02/1988 to 02/1998 Women and Infants, a Care New England Hospital Providence, RI
  • Direct oversight of several third party payors Collaborated with insurance companies to assure the highest financial benefit due to the hospital Developed and instituted monthly training sessions on best practice for accounts receivable and denial management.
Education and Training
Bachelor of Science: Healthcare Management/Administration Capella University Minneapolis, MN Healthcare Management/Administration
Activities and Honors
Lean leader/Change agent- Certification Project management training Affiliations Human Resource Society of Management Medical Group Management Association National Association of Professional Women
accounts receivable, billing, budgets, budget, Cancer, Cardiology, customer service, delivery, Endocrinology, finance, financial, genetics, GYN, hematology, human resources, insurance, leadership, leadership skills, legal, MA, mentoring, network, Neurology, Nursing, Oncology, Patient Care, policies, Primary Care, Primary Care, coding, protocols, quality, research, safety, scheduling, staffing, strategic, therapy, vision