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Professional Summary

A hardworking leader with over 10 + years' experience in customer service, project management, marketing skills. Gifted at lead generation and efficiently resolving customer issues. Engaging and personable with the ability to increase business opportunities through outstanding client presentations, effective communication skills and a dedication to customer service.

  • E-Commerce Digital Management
  • Project Management
  • Strategic Planning
  • Effective Leadership
  • Problem Solving
  • Relationship Building
  • Account Management
  • Digital Marketing
Work History
Account Manager, 09/2017 to 05/2019
Ansira Partners Inc. St Louis, MO

Ansira is a leading marketing technology and services firm that helps brands orchestrate, personalize and contextualize customer engagements to drive superior business results through data.

  • Built strong client relationships and provided high value-adding services, resulting in an increase in company market share increase.
  • Worked with IT-dev, email campaign managers, designers, UX team and production teams to create high-quality and brand-specific marketing campaigns including media and email.
  • Collaborated with various agency partners, external and internal stakeholders to create, track & optimize KPIs/Performance Analytics for assigned functional area with various eCommerce outlets and email teams.
  • Created various marketing/communications strategies for various client vendors to increase sales. Helped clients negotiate vendor. terms. Worked directly with Amazon, Chewy and Adopt-A-Pet vendors.
  • Closely partnered with a remote team to identify strengths and areas of opportunity to enhance internally, provide both positive and constructive feedback, and establish career goals and training opportunities to ensure that personnel are focused and motivated to reach the next level.
Marketing Manager, 05/2015 to 01/2017
Cohen Equities Lake Saint Louis, MO
    Real Estate investing company covering a wide variety of properties in over 30 states. Primary area of focus The Meadows at Lake Saint Louis.
  • Partnered with the city and other neighboring communites to offer resources that were beneficial to the community and brands. Increased annual revenue by 43% within one year based on innovative community programs and events
  • Developed and presented creative sales tools, including presentations, trend reports, kitted assets, and product data sheets to business owners and C- Level executives.
  • Spearheaded and managed $3.5M budget by implementing strategic and robust marketing advertising plans using mass media, digital media, and out of home broadcast.
  • Managed email campaigns from 100 subscribers to 12K subscribers within on year. Increased open rate of 5% YOY and click through rate of 12% YOY. Email specific messaging around building awareness about retail promotions, products and various brands.
  • Managed and lead a team of volunteers, support staff, and 11 direct reports.
  • Managed content strategy, SEO campaigns, and SEM campaigns to increase sales by 3%.
  • Boosted retail conversion rates by 9% through innovative email marketing campaigns, direct mail campaigns and landing page optimization.
Marketing Manager, 01/2013 to 05/2015
Save A Lot Earth City, MO
    Private label supermarket chain with over 1,500 retail locations.
  • Managed independent retailers located in the mid-west territory by creating marketing plans to help increase sales transactions, foot traffic and website traffic.
  • Developed, monitored and analyzed sales data and key marketing metrics to help produce strong marketing and retailer support content.
  • Managed and led marketing projects while coordinating with internal and third party vendors to create effective marketing campaigns that increased the customers average spend by an additional $2.00 per transaction. 
  • Managed business relationships with franchise owners, third party and internal external vendors.
  • Managed and executed direct mail and email marketing campaigns to build brand awareness and enhance the customer experience. 
  • Worked directly with C-Level executives to open an additional 13 stores throughout the east and west coast.
Business Process Improvement, Manager, 08/2008 to 08/2012
U.S.Cellular Chicago, IL
    Fifth largest regional wireless carrier with territories serving 4.9M customers in 426 markets. Held multiple leadership positions within the company.
  • Increased annual revenue by 30% by making recommendations to improve efficiency while streamlining the users experience and enhancing the customers experience
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Managed work flow to exceed quality service goals.
  • Strengthened company's business by leading implementation of an Avaya VOIP telephony system.
  • Trained, coached and mentored staff to ensure smooth adoption of all new programs. Managed 12 direct reports. Trained 4 large group leadership and development classes. Mentored over 20 associates and peers.
Brand Ambassador, 12/2005 to 08/2008
U.S.M.P. Marketing Agency Atlanta, GA
Marketing agency with an emphasizes on promotional marketing.
  • Developed new business opportunities by effectively communicating product lines to leading international corporations.
  • Managed a portfolio of 150 beverage accounts totaling $1.5Min sales.
  • Organized joint sales calls with current customers and outside vendors.
  • Consistently exceeded monthly sales goals by more than 12% by generating new leads and expanding the prospect list.
Bachelor of Arts: Sociology, 2005
Northern Illinois University - Dekalb, IL
  • Emphasis in human behavior.
Master of Science: Business Management, 2012
Benedictine University - Lisle, IL
  • Continuing education in consumer behavior and psychographics.
Technical Skills
  • Digital Marketing 
  • Brand Management 
  • Project Management
  • Strategic Connections
  • Market Analysis
  • E-Commerce Digital Marketing
  • Project Management 
  • Client Account Management

Project Management Certification, Depaul University

Building Effective Teams

Strategic Leadership, Depaul University

Customer Value Optimization Specialist

Social Media and Community Specialist


Boys & Girls Club, Chicago, 2011- Present

Metro East Women Professional Marketing, 2012-Present

UMSL Midwest Digital Marketing Conference Support Team, 2016- Present

This resume is created in 7 minutes.
Professional Summary

Exceptional Operations Manager/General Manager focused on maximizing and cultivating a strong community experience.  Versatile and innovative management professional skilled at seeing the “big picture” while still focusing on the details. Experienced in business development and excels at streamlining operations to decrease costs and promote organizational efficiency. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.

  • Strong interpersonal skills
  • Excellent verbal and written communication skills
  • Recruitment and talent development
  • AMGA CWI certified
  • CPR and AED certified
  • Multi-facility operations management
  • Project planning, development & management
  • Budgeting and forecasting
  • Natural leader
  • Risk management
  • Results-oriented
  • Complex problem solving
  • Flexible thinker
  • Contract management
  • 15 years climbing experience
  • Budgeting and finance
  • Strategic planning
  • Business License management
  • Wavier and Legal documents management.
  • Construction & Project Management
Work History
Operations Manager 12/2016 to 05/2019
Edgeworks Climbing Tacoma, WA
  • Developed an extensive operating system of roles & responsibilities, standards operating procedures, core values and communication standards for every aspect of Edgeworks.
  • Project manager and designer for major expansion and renovation including architectural design, climbing wall design and construction management. Finished the project early and under budget. 
  • Managed 50+ staff. Responsibilities including annual budgeting for all departments, payroll, hiring, firing and other HR aspects, building community relationship and managing the customer experience. 
Operations Manager 01/2013 to 01/2016
Brooklyn Boulders Somerville, MA
  • Managed a 40,000 square foot state of the art life-style fitness facility employing 60+ team members.
  • Developed standard operation procedures (SOP) for 3 locations and over 150 employee's. 
  • Managed & developed multi-facility Scheduling, Training, Facility Operations/Maintenance and Payroll.
Hardlines Manager 03/2010 to 04/2013
Sports Authority Manchester, NH
  • Managed retail sales, service, and displays. 
  • Interacted with customers to insure that personalized customer experience and sales were given. 
  • Traveled cross facility to train employees. 
T.A. Teaching Assistant 07/2008 to 05/2011
New Hampshire Institute of Technology Concord, NH
  • Planned, implemented, monitored, and assessed a classroom instructional program for Architectural Design Studio 1 classes. 
  • Awarded Outstanding T.A. 2009, 2010, 2011.
Manager 05/2004 to 12/2009
Aiguille Rock Climbing Center Longwood, FL
  • Membership sales and management
  • Indoor/Outdoor climbing instructor
  • Route setter
Associate of Science: Architectural Engineering Technology 2011 New Hampshire Institute of Technology - Concord, NH
  • Named project manager for class design project that eventually lead the the Federal and state funding of the project.
  • President of the Architectural Engineering Club 
  • Founder of the Tennis Club 
This resume is created in 7 minutes.

Reliable Store Manager, who quickly learns and masters new concepts and skills. Passionate about helping customers and creating an amazing customer experience. Management experience and exceptional people skills. Versed in customer service, team management, loss prevention, accounts payable/receivable, P & L and human resources, with over 18 years management experience and more than 5 as Store Manager.

Key Skills
  • Store operations
  • Strong communication skills
  • Personnel training and development
  • Recruiting and interviewing
  • Inventory control procedures
  • Time management
  • Detail-oriented
  • Employee scheduling and optimization
Store Manager 05/2018 to 06/2019 Rue21 Johnson City, New York

Provided excellent customer service and adhered to all standard practices, resulting in maximized sales and minimized shrinkage.
Interviewed, hired, supervised and trained several associates and managers

Achieved sales quota by social media and brand marketing

Increased profits 7% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis

Addressed customer inquiries and resolved complaints

Oversaw inventory management to minimize waste

Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties

Updated store pricing, signage and merchandising based on current promotions

Oversaw budgetary matters, including scheduling and purchases

Oversaw daily cash register operations and cash management

Arranged inventory in rotation from oldest to newest, ensuring customers received fresh stock

Determined staff promotions and demotions, and terminated employees when necessary

Resolved customer problems by investigating issues, answering questions and building rapport

Created attractive store displays to generate customer interest

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service

Minimized financial discrepancies by accurately controlling monthly operations budget

Maintained and trained team in safety procedures

Delegated work to employees based on shift requirements, individual strengths and unique training

Trained all new managers on store procedures and policies

Oversaw inventory tracking, management and physical inventory counts

Managed store appearance, including merchandising and displays, signage, decorations and cleaning

Created and delivered weekly schedule assignments to staff members in a timely manner

Store Manager 12/2013 to 01/2019 Destination Maternity Johnson City, New York

Successfully run and grow store business, promoting brand and company objectives, while achieving key KPIs.

Turned store from a target inventory to well within company standards.

Manage team for growth, training and instruction.

Build and retain productive team by networking, interviewing and hiring highly qualified individuals.

Coach and counsel team members.

Maintained clienteling to drive business.

Received numerous accolades for customer service.

Top store for various contests in denim, knits and bra sales.

Store operations to track daily personal and store performance against company controllables.

Coordinate staffing needs and schedule optimization.

Manage and run inventory, working with DM and loss prevention.

Train and empower team members in exceptional customer service.

Maintain visual excellence.

Left as Store Manager in June 2018 and stayed as a sales associate until store closing.

Manager 05/2012 to 11/2013 Scrubs Express Vestal, New York
Ran privately owned nursing scrubs store.
Worked with other manager and store owner to keep store staffed, stocked and the business growing.
Handled orders from small practices to large corporations.
Reached out to potential clients to make new accounts and grow business.
Added all new merchandise into computer program.
Placed merchandise orders with more than 6 vendors and processed payments on receipt.
Made Microsoft Excel spreadsheets to track payments in payroll deductions.
Team Leader 07/2000 to 07/2011 Target Vestal, New York
Directed and supervised employees engaged in store visuals, stocking and sales.
Determined staff promotions and reviews, and terminated employees when necessary.
Coordinated remodel teams to run 24 hours to maintain seamless progress.
Managed team in size from 6-60.
Managed departments or areas including: Women's, Children's, HBA, Food Service, Front End, Toys, Logistics and Remodel
Schedule for department, sales floor and logistics.
Responsible for product and signing visuals within department, as well as promotional signing throughout store.
Counted and balanced 22 registers.
Train and empower team to give exceptional customer service.
Associate of Applied Science: Applied Sciences Broome Community College Binghamton, New York, USA
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Professional Summary

As an experienced professional I am looking to Grow with a new career opportunity. I am a Dynamic Contact Center Director /Manager who leads diverse teams to achieve company goals. My management style is effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. I am a Ambitious Client Services Manager with more than 20 years of experience managing complex implementation/ restructuring projects and driving productivity improvement. I bring extensive call center experience inbound, outbound /sales and blended environments.

My salary expectations are definitely negotiable and I am eager to meet with you as soon as possible.

  • Extensive experience in client success call center management and department implementation
  • Current on customer service industry management and training techniques
  • Knowledgeable with BPO HTTP SEO as well as most industry standard CRM systems
  • Process improvement specialist
  • Employee recruitment, hiring, training and office management
  • Experienced with forecasting, budget adherence, implementation and business analysis
  • Customer Relationship Management Software (CRM) Sales Force Avaya Help Scout
  • SAP and ERP system knowledge
Work History
Business Development/ Call Center Manager , 02/2019 to 05/2019
Camping World /Gander Oakwood , GA
  • Supported customers continuously from sales process to product set-up and use
  • Implemented marketing and sales campaigns to effectively increase Call Center Sales Initiatives
  • Supported agents by managing calls quality /scripts/ metrics efficiently while maintaining professionalism and upbeat tone
  • Developed team communications and information
  • Determined quality assurance benchmarks and set standards for improvement
  • Developed quality employees within call center to take over leadership positions
  • Established and oversaw performance targets for call center associates
Business Development Manager (Currently), 02/2018 to 05/2019
AutoNation Toyota Mall of Georgia Buford, GA

Hire Train and Manage a team of 25 Employees servicing 16 AutoNation Dealerships. 

Call center environment with emphasis on developing new business as well as assisting clients with service inquiries .

Complete and distribute reports for each location, implement/ restructure procedures on how business was

booked with each dealership.

Communicates improvement needs to appropriate parties to ensure timely implementation and to maintain

client retention standards.

Investigate and resolve customer inquiries and complaints in an empathetic manner.

Cross-trained and backed up dept. team leaders.

Assumed ownership over team productivity and managed work flow to meet or exceed quality service


Collaborated with peers in other company departments including marketing and sales.

Reached out to Dealership Service Managers via telephone, email and in-person inquiries.

Devised effective marketing, sales and other promotional initiatives.

Call Center/Office Manager, 08/2013 to 10/2017
Siligga Inc

  • Managed a Team of 10 Quality Assurance Team Leaders / up to 100 Contact Center Agents.
  • Maintained and negotiate the claims process acting as a Liaison between the Company, AND Social Security.
  •  Monitored various CRM and operational databases with statistical data for the purposes of adherence to compliance standards with the Dept of Social Security contractual regulations.
  • Determine what CRM Software was the best fit for our departmental needs.
  • Recruit and screen potential CSI Representatives. Train new hires on the company software and other systems as required.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Developed core data based training. Phone system experience including Avaya,  Salesforce, Constant Contacts 5/9,Arise etc. Familiar with BPO /CRM industry standards
  • Complete and submit quarterly and annual statistical Medicaid audit information for budget reporting and review.
  • Complete and distribute monthly quarterly and annual client reports for state of Missouri /Georgia for Medicaid transportation.
  • Evaluates work/project requests to determine feasibility (cost/benefits analysis) and appropriate department resourcing. Ensures work and projects are completed within schedules and budgets and takes corrective actions, as needed.
  • Identified and escalated issues related to budgetary compliance in relation to expenditures. Coordinates communications between functional areas/ departments and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
Travel Operations Manager / Call Center Manager , 07/2007 to 08/2013
Elite Upscale Travel and Events International
  • Hire ,Manage and Train a Team of 50 International Call Center agents in 3 Countries. 
  • Familiar with Customs and Immigration Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Coordinated cruises, trains and flights based on cost efficiency time of travel and client requirements to enhance client experience and satisfaction.
  • Utilized multiple software systems to identify the most cost-effective travel accommodations for clients.
  • Maintained client profiles and ensured special requests and reward program information was up-to-date and included in travel planning.
  • Established and oversaw performance targets for call center associates.
Call Center/ Office Manager , 04/1997 to 07/2007
Environ-test Gateway Clean Air

  • Hire Train and Manage team of Call center Agents
  • Strong leader of customer support staff.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Developed the training materials and bi weekly one on one training and incentive based performance reviews
  • Implemented operational standards for the call center quality assurance and satellite testing locations for the State of Missouri Emissions Department
  • Investigate and expedite customer complaints and generate follow up correspondence while developing solutions to client specific data and service needs
  • Adherence to Departmental budgets and statistical standards
  • Document preparation for Illinois and Missouri of Department of Natural Resources for business analysis purposes
  • Investigated customer complaints and generate follow up correspondence while developing solutions to client specific data and service needs
  • Devised and published metrics to measure the organization\'s success in delivering world class customer service.
Customer Experience Regional Manager, 04/2019 to Current
Camping World Holdings Inc./ Gander Oakwood, GA
  • Gained customer acceptance by demonstrating cost reductions and operations improvements in response to Regional Customer Social Media Reviews
  • Recommended changes, improvements or deletions in service according to customer feedback
  • Reviewed all customer inquiries to understand project scope while managing internal disciplines to compliantly respond
  • Monitored social media and online sources for industry trends
  • Developed team communications and information for Social Media Review meetings
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys
Collections Manager, 07/1997 to 08/2016
Lincoln Financial (Part Time)
  • Furniture Account Collections Managed a team of 20 agents in a call center environment. 
  • Directed day-to-day collections functions, including recruiting, training and developing high-performing teams.
  • Negotiated with accountholders to devise repayment plans and minimize collections receivables.
  • Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
  • Identified and analyzed rejection patterns, partial denials and denials from third parties to improve existing processes.
This resume is created in 7 minutes.
My experience working in the industrial and medical fields has given me the desire to work closely with co-workers, create a comfortable open door atmosphere along with a safe working environment for all employees, reduce work place injuries, and maintain the integrity of the environment. Effectively schedule needed certifications and trainings;ability to effectively manage multiple complex tasks simultaneously and coordinate time effectively. Offering 16+ years of experience in RN Nursing on the medical floor. Over 10 years of teaching and training in the medical field. An expert communicator and negotiator with strong conflict resolution skills. Extensive background in Safety management, OSHA regulations, Worker's Compensation and Health Maintenance programs. Bachelors Degree in Education, Associates Degree in Nursing with 16+ years of nursing experience, Experience in teaching a wide range of clients in multiple areas, Culturally sensitive, Volunteer for Douglas County Task Force for Domestic Violence and Sexual Assault Training {Sexual Assault Nurse Examiner) Registered Nurse with current Georgia and Illinois license; experience in Pediatrics, Obstetrics and multi-level teaching to a diversity of learners including: physicians, nurses ,students and members of the community Experience in teaching adults and children in various classes in the community ,hospital, and industrial setting (High School Health, CPR, Prepared Childbirth Class, Infant Care Class, First Aid, Neonatal Resuscitation and Sibling Class, Safety, Health and Environmental trainings. Bachelors Degree in Education, Associates Degree in Nursing with 16+ years of nursing experience, Experience in teaching a wide range of clients in multiple areas, Culturally sensitive, Volunteer for Douglas County Task Force for Domestic Violence and Sexual Assault Training {Sexual Assault Nurse Examiner) Registered Nurse with current Georgia and Illinois license; experience in Pediatrics, Obstetrics and multi-level teaching to a diversity of learners including: physicians, nurses ,students and members of the community Experience in teaching adults and children in various classes in the community ,hospital, and industrial
Microsoft Word, Excel, Publisher, STI,
Director of Human Resources Aug 2017 to Nov 2017
  • High School Health, CPR, Prepared Childbirth Class, Infant Care Class, First Aid, Neonatal Resuscitation and Sibling Class, Safety, Health and Environmental trainings.
  • Panther Air Service IncTerre Haute, INDeveloped creative recruiting strategies that met anticipated staffing needs.Communicated the duties, compensation, benefits and working conditions to all potential candidates.Managed all phases of recruitment, including defining hiring management needs and posting available positions.Contacted all job applicants to inform them of their application status.
  • Negotiated and managed benefits program for employees.
  • Developed and maintained employee handbook.
Human Resources/Environmental Health and Safety Assistant Manager Jun 2014 to Aug 2017
Yachiyo Mfg of AmericaCarrollton
  • Recruited and interviewed applicants for doubled staffing needs.
  • Increased the employee base by 50% to meet changing staffing needs.
  • Directed all safety initiatives through OSHA and ANSI regulations to maximize a safe and healthy work environment.
  • Reviewed federal and state laws to confirm and enforce company compliance for HR, Safety and Environmental.
  • Advised top management on appropriate employee corrective actions.
  • Worked with HR advisors and HR representatives on establishing consistent hiring practices.
  • Worked with senior-level management to create fair and consistent HR policies and procedures.
  • Created and managed more than 14 5confidential personnel records.
  • Facilitated monthly meetings to develop strategies that would positively influence workplace relationships and maximize safety potential.
  • Worked on administration, STD, LTD, FMLA and workers' compensation claims and benefits.
  • Responsible for all OSHA reporting and tracking, all environmental tracking and reporting graphs and measures for reduction.
  • Coordinated all monthly, quarterly and yearly regulatory inspections.
Health and Wellness Coordinator Jul 2012 to Jun 2014
  • Development, implementation and updating of required safety and health programs and plans.Ergonomic studies and implementationAccident/injury investigations, OSHA log of occupational injuries, Worker's Compensation management(CWCP certification), ADA,Triage and treatment of minor injuries, Management of all leave of absences(STD, LTD, FMLA), wellness initiatives, drug testing, flu shots, blood drives, Hearing Conservation Testing,Pulmonary Function Testing, CPR/First Aid Instructor, safety/health auditing.
Jan 2012 to Jan 2013
  • Reduced recordable injury rate by 40% in 1 year *$300,000 reduction in worker's compensation costs in 1 year, 2014-2017 less than 2 recordable injuries per year, Employee Wellness initiatives, Passed Corporate Safety Audit first year on the job; the first time the facility had ever had a passing.
EHS Administrator May 2011 to Jul 2012
  • Decostar IndustriesCarrollton GAResponsible for safety and environmental audits, safety committee activities, Worker's Compensation andreduction activities, environmental data input and record keeping, management of regulatory documentation, firstaid, associate issue resolution.
Teacher Feb 2010 to Jan 2011
  • Ombudsman Educational GA Teaching 6-8th grade students in a structured, alternative learning environment according to Georgia State Standard's, with an additional focus on social and behavioral skills.
Jan 2008 to Jan 2009
  • Used Illinois State Learning Standards to implement science based lesson plans to three classes of 6thgraders.The following year taught all subject areas to twenty 4th graders in a self-contained classroom.
  • 6th Grade Science teacher.
Jan 2007 to Jan 2008
Carl L. Barton Middle IL
Nurse Educator, RN Jan 2003 to Jan 2010
  • Sparta Community IL Directed, coordinated and taught hospital and community based classes according to the needs of the physicians, nurses and clients of the hospital.
  • Responsible for : Annual trainings, Neonatal Resuscitation, Childbirth Class, Infant Care, Breastfeeding and CPR class, Health Class (High School Guest Speaker).
Trainer/Obstectrics RN Jan 2002 to Jan 2004
Obstetrics St. Elizabeth's Belleville, IL
  • Registered Nurse working in labor, delivery, postpartum and newborn nursery in the obstetrics unit.
  • Taught Prepared Childbirth Classes to the community.
Perinatal Educator Jan 2001 to Jan 2005
St. Mary's Health Louis, MO
  • Taught Prenatal and Chilbirth related classes to the community.
RN/OB Educator Staff Nurse Jan 1997 to Jan 2001
Washington County Hospital Washington, IL
  • Responsible for education and training of other OB nurses in Maternal/Fetal Health field Scheduling and training for physicians and personnel requiring annual certifications in CPR, Fetal Monitoring and Neonatal Resuscitation ,etc Certified and trained community classes: Prepared Childbirth, Infant Care, Sibling, and First Aid, Health topics, etc.
  • OB RN duties in labor/delivery, postpartum and newborn care responsible for all aspects of care from time of admittance until discharge from hospital.
Jan 1993 to Jan 1997
Med Surg/OB RN St. Mary's Good Samaritan Centralia, IL
  • Medical Surgical Nurse treating multiple health issues including infectious disease to mild-mod.
  • cardiac care /Float to surgical post-op Staff nurse in a pediatric unit from 1 responsible for the care of pediatric patients in a 15 bed unit.
  • Staff nurse in an obstetrics unit from 1 with the responsibility of caring for newborn infants and new mothers immediately after delivery until discharged from hospital.
Education and Training
Bachelor of Science 1993 Elementary Education2007McKendree CollegeLebanon, ILElementary Education
Associate Degree, Nursing Nursing 1991 Nursing Nursing
Kaskaskia CollegeCentralia, ILNursing Southeast Missouri State UniversityCape Girardeau, MO
State of Georgia Registered Professional Nurse License # RN212529 State of IL RegisteredProfessional Nurse License #: 041.280404 GA and IL Certified Teachers Licenses Honors Magna CumLaude, President's List, Dean's List, Kappa Delta Pi International Honor Society, OSHA 40 HourCertification
First Aid, First Aid, infectious disease, lesson plans, Publisher, obstetrics, record keeping, Resuscitation, Scheduling, structured, Triage
This resume is created in 7 minutes.
Professional Directional Driller and EHS Specialist with over 6 consecutive years in the drilling industry, including oil, gas, and fiber optic projects. Well experienced with Azimuth and Inclination on various drilling formats. Excellent communication and math skills. Track record of achieving outstanding results in Directional and Horizontal well drilling. 
Consistently ensures organizational objectives are represented in the best way possible. Skilled in managing crews of multidisciplinary professionals, following policies and procedures, delivering honest and detailed reporting and coordinating logistics and third-party services. 
  • Dependable Independent Worker
  • Troubleshooting 
  • Timely Project Completion
  • Computer Skills
  • Horizontal Wells
  • Crew Management
  • Directional Drilling
  • Documentation
  • Communication and Coordination skills
  • Mathematics
  • Azimuth and Inclination
  • Tool Locating
  • Supervision
  • Field and Rig Operations
  • Judgement and Decision Making 
  • H2S wells
  • Client Relations
  • Production Planning
June 2011
February 2015
Helmerich and Payne Odessa, Texas Assistant Driller/Driller Drilled wells as per company plan delivering company satisfaction and setting pace setters throughout the division. Produced safe and efficient work with employees under my supervision. 
April 2015
Delta Directional LLC Newton, MS Directional Driller/ EHS Specialist Maintained operator logs, forms and records in accordance with company policies and DOT regulations. Produced and maintained a safe work area along with providing good numbers for the company. Set many goals and provided good service with third party.
Education and Training
Edinburg High School Edinburg, MS High School Diploma
Safety Courses and Certifications
  • H2S Awareness Course 1
  • H2S Awareness Course 2
  • Rigging and Slinging 
  • Safety Awareness 
  • HSE Training 
  • EHS Training
  • Well Control School
  • Forklift Certified 
  • BOP Training 
  • CAT Training 
  • PEC Certified 
This resume is created in 7 minutes.

Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service.

  • Self-starter
  • Fast learner
  • Skilled multi-tasker
  • Excellent interpersonal skills
  • Work well with other
  • Creative
  • Strong communicator
  • Advancement driven

Acted as the department "go-to" person for human resources when needed and as the primary mentor for new employees.

Mega Force/Domtar Greenville, NC Packaging Technician 1 05/2018 to 05/2019

Operate machine equipment, while inspecting products as being process , make some adjustments doing changeovers. 

Allied Universal Greenville, NC Protective services 01/2015 to 01/2019

Responsibility includes, oversee of gate traffic ,badges, trucks, vendors, visitors and other details.

Hillshire Brands Tarboro, NC Security Officer/ EHS 06/1999 to 06/2014

Operated essential security and fire systems including, but not limited to security card access/CCTV systems, provided access control of facility by monitoring badge access systems, managed approximately 80 phone calls from various sources. escorted terminated employees.    

Advance Security Williamston, NC Security Officer 08/1997 to 04/1999

Secured  site  monitor employees/vehicle traffic entering exiting facility.

GED: Information Technology 1997 Martin Community College, Williamston, NC, Martin

Information systems degree, incomplete to date.

National Career Readiness Certificate - Silver Level / Bronze.
This resume is created in 7 minutes.
Professional Summary


Dedicated, detail oriented Safety Advisor with 18 years experience in Heavy Industrial Construction, Oil Sands, Live Plant Operations, Power Generating Plants and Manufacturing Shops.

  • CSO certified #276267
  • HSE Audits     
  • Claims Management     
  • FLRA Auditing 
  • Legislation Compliance  
  • Procedural Development    
  • Tap Root
  • Safety Program Development      
  • Field Compliance Audits  
  • Job Hazard Analysis
  • HSE Program Development & Managemen
  • H2S Alive
  • Petroleum Safety Training 2.0
  • OSSA Fall Protection


  • Effective Claims Management
  • Asset Development
  • Wildlife Awareness (Advanced)
  • Alcohol and Drug Awareness
  • Field Level Hazard Assessment 
  • Incident Investigation
  • WCB management
  • Incident Management
  • Subcontractor management
  • Liaison between prime contractor and subcontractors
  • Alberta OH&S regulations management
  • Registered with I-CAB
  • OSSA Confined Space Entry/Monitor
  • Standard First Aid CPR/AED Level A
Work History
EHS Advisor, 10/2017 to 11/2017
Canadian Natural Resources Limited Fort McMurray, AB
  • Maintained Weekly Incident Summary Reports
  • Conducted site safety inspections
  • Conducted work site safety observations
  • Conducted Incident Investigations
  • Coached and Mentored contractor EHS Advisors on the completion of incident investigation reports
  • Completed reviews of contractors Job Hazard Analysis
  • Audited contractors Field Level Hazard Assessments (provided coaching and mentoring when required)
  • Conducted Permit and Lock Out Tag Out Audits
  • Distributed Site Wide Communication Bulletins
  • Composed and Distributed Initial Incident Notification Notices to Canadian Natural Management
  • Attended contractors daily tool box meetings
  • Attended contractors weekly safety meetings
EHS Advisor, 05/2017 to 06/2017
Willbros Construction Services Fort McMurray, AB
  • Developed Job Hazard Assessments specific to the Scope of Work.
  • Assembled Supervisors Field booklets which contained all applicable Safe Work Practices, Procedures as well as client Standards applicable to the Scope of Work.
  • Conducted daily site safety inspections/tours.
  • Provided workers with coaching and mentoring of the Corporate Field Level Hazard Assessment requirements.
  • Conducted daily audits of the workers Field Level Hazard Assessments.
  • Conducted Welding Rig Inspections.
  • Attending supervisors daily pre-job meetings
  • Conducted Incident Investigations
  • Completed Incident Investigation reports
Contract EH&S Advisor, 10/2010 to 03/2017
Suncor Energy Major Projects Fort McMurray, AB

    Major Projects (Fort Hills, Voyageur and Millennium Naptha Unit Projects)

  • Verified contractor safety management programs, systems and EH&S plans
  • Review of Contractor Hazard Assessments and Job Hazard Analysis
  • Attended Contractor Performance Review Meetings, verified reported stats
  • Conducted audits of contractor Field Level Hazard Assessments (provided ongoing coaching and mentoring to the construction management team as well as contractors)
  • Supported Business Unit by assisting with the mitigation of hazards
  • Support/participate in hazard/risk assessments (i.e. SIT)
  • Support the management team and front-line supervision  
  • Complete safety communication (IIFS, alerts, safety   meeting, toolbox talks, safety moment, etc.)
  • Completion of the OEMS Root Cause Checklist 
  • Support implementation of IM/CA standard, process, ‘Enablon' software, and risk matrix
  • Accountable to interpret and apply Suncor and governing body EH&S rules, policies, procedures, standards, guidelines, Act, Code and Regulations
  • Support in developing new and revised policies, procedures, programs & standards.   
  • Supported Business Unit by assisting with the mitigation of hazards
  • Performance of focused observations Performance of specific audits of BU's High-Risk activities
  • Coach and mentor contractors on Level 2, 3 & 4 investigations and root cause analysis methodologies
  • Verification of implemented corrective and preventative actions for SIF, RRI RRII and recordable injuries
  • Support front line hazard identification capability(i.e. process hazard analysis, HAZOP, job hazard analysis)
  • Permit audits
  • Participated and auditted contractors' safety meetings and toolbox talks
  • Facilitation of field integration with contractors' EHS Advisor and CMT
  • Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.
  • Performed regular job site observations to provide direction for all general contractor personnel.
  • Provided safety kits to all construction personnel, which complied with safety protocols for the job site.
  • Conducted routine compliance audits and inspections, initiated corrective actions.
HSE Advisor, 08/2010 to 10/2010
Barrow Safety Services Ltd Hinton, AB

Shell Albian Sands (MRM Turnaround), Fort McMurray, Alberta

  • Assisted contractors with incident investigations
  • Conducted incident review meetings
  • Attended contractor daily tool box meetings and weekly safety meetings
  • Conducted audits of contractor Field Level Hazard Assessments (provided ongoing coaching and mentoring to the construction management team as well as contractors)
  • Enforced policies, programs and procedures
  • Conducted work site inspections
  • Reviewed contractor JHA's and attended review meetings with management and craft.
  • Verifyied contractor safety management programs, systems.
  • Collaborated with the operations team regarding all confined space entry work.  Signed off on all confined space entry permits.
Safety Advisor, 09/2009 to 02/2010
3S SAFETY Sundre, AB

Shell Sites in Northern Alberta and British Columbia (Lease site construction)

  • Worked closely with contractors to support HSE compliance
  • Assisted client and contractors with OH&S issues
  • Created Rescue / Evacuation Plans
  • Maintained inspection reports and assessments
Safety, Quality and Human Resources Manager, 09/2001 to 05/2009

Oilfield manufacturing Shop

  • Developed Corporate EHS Manual
  • Developed Quality Assurance Manual
  • Assisted the company in attaining their COR designation through Manufacturers Health and Safety Association
  • Assisted the company with attaining their ISO designation
  • Conducted annual audits of programs and processes
  • Conducted new hire orientations, safety training for new workers
  • Performed site safety inspections
  • Maintained safety supplies
  • Lead incident investigations
  • WCB claims management
  • Issued Confined Space Entry Permits
  • Coordinated 3rd party training for personnel
  • Maintained records, tracked and trended incidents
Safety Coordinator, 04/2000 to 01/2001

Plant construction (Suncor - Base Plant and Shell Meg - Fort Sask)

  • Provided technical assistance to field supervisory team, performing and participating in incident investigations, inspections, and behavior based observations.
  • Developed and attended daily toolbox talks and weekly safety meetings.
Safety Specialist, 09/1999 to 04/2000

(Union Carbide, Prentiss LP-7 Project & Weber Manufacturing Project, Midland, Ontario)

  • Advising on all OH&S issues
  • Lead Accident/Incident Investigations
  • Conducted Audits
  • Behavior Based Safety Observations
  • Provided coaching, conducted interventions, prepared and distributed safety statistics
  • Reviewing and implementing policies, procedures and plans
  • Creating and maintaining relationships, orientations, training, creating Job Hazard Assessments
Safety Officer, 06/1999 to 09/1999

Railway construction and maintenance

Union Carbide, Lacombe County, AB

  • Maintaining Safety Program
  • Coaching on operational and safety issues, audits, accident/incident investigations
  • Training coordination
  • Conducted hazard assessments
  • Prepared, tracked and trended EH&S Stats
  • Conducted safety meetings, toolbox talks and site inspections
High School Diploma: Forestburg Senior High School - Forestburg, AB
Additional Information

Interests and Hobbies

I enjoy camping, quading, hiking and fishing; photography and scrap booking; gardening; traveling; spending time with family and friends.