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A hardworking leader with over 10 + years' experience in customer service, project management, marketing skills. Gifted at lead generation and efficiently resolving customer issues. Engaging and personable with the ability to increase business opportunities through outstanding client presentations, effective communication skills and a dedication to customer service.
Ansira is a leading marketing technology and services firm that helps brands orchestrate, personalize and contextualize customer engagements to drive superior business results through data.
Project Management Certification, Depaul University
Building Effective Teams
Strategic Leadership, Depaul University
Customer Value Optimization Specialist
Social Media and Community Specialist
Boys & Girls Club, Chicago, 2011- Present
Metro East Women Professional Marketing, 2012-Present
UMSL Midwest Digital Marketing Conference Support Team, 2016- Present
Exceptional Operations Manager/General Manager focused on maximizing and cultivating a strong community experience. Versatile and innovative management professional skilled at seeing the “big picture” while still focusing on the details. Experienced in business development and excels at streamlining operations to decrease costs and promote organizational efficiency. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.
Reliable Store Manager, who quickly learns and masters new concepts and skills. Passionate about helping customers and creating an amazing customer experience. Management experience and exceptional people skills. Versed in customer service, team management, loss prevention, accounts payable/receivable, P & L and human resources, with over 18 years management experience and more than 5 as Store Manager.
Provided excellent customer service and adhered to all standard practices, resulting in maximized sales and minimized shrinkage.
Interviewed, hired, supervised and trained several associates and managers
Achieved sales quota by social media and brand marketing
Increased profits 7% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis
Addressed customer inquiries and resolved complaints
Oversaw inventory management to minimize waste
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties
Updated store pricing, signage and merchandising based on current promotions
Oversaw budgetary matters, including scheduling and purchases
Oversaw daily cash register operations and cash management
Arranged inventory in rotation from oldest to newest, ensuring customers received fresh stock
Determined staff promotions and demotions, and terminated employees when necessary
Resolved customer problems by investigating issues, answering questions and building rapport
Created attractive store displays to generate customer interest
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Minimized financial discrepancies by accurately controlling monthly operations budget
Maintained and trained team in safety procedures
Delegated work to employees based on shift requirements, individual strengths and unique training
Trained all new managers on store procedures and policies
Oversaw inventory tracking, management and physical inventory counts
Managed store appearance, including merchandising and displays, signage, decorations and cleaning
Created and delivered weekly schedule assignments to staff members in a timely manner
Successfully run and grow store business, promoting brand and company objectives, while achieving key KPIs.
Turned store from a target inventory to well within company standards.
Manage team for growth, training and instruction.
Build and retain productive team by networking, interviewing and hiring highly qualified individuals.
Coach and counsel team members.
Maintained clienteling to drive business.
Received numerous accolades for customer service.
Top store for various contests in denim, knits and bra sales.
Store operations to track daily personal and store performance against company controllables.
Coordinate staffing needs and schedule optimization.
Manage and run inventory, working with DM and loss prevention.
Train and empower team members in exceptional customer service.
Maintain visual excellence.
Left as Store Manager in June 2018 and stayed as a sales associate until store closing.
As an experienced professional I am looking to Grow with a new career opportunity. I am a Dynamic Contact Center Director /Manager who leads diverse teams to achieve company goals. My management style is effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. I am a Ambitious Client Services Manager with more than 20 years of experience managing complex implementation/ restructuring projects and driving productivity improvement. I bring extensive call center experience inbound, outbound /sales and blended environments.
My salary expectations are definitely negotiable and I am eager to meet with you as soon as possible.
Hire Train and Manage a team of 25 Employees servicing 16 AutoNation Dealerships.
Call center environment with emphasis on developing new business as well as assisting clients with service inquiries .
Complete and distribute reports for each location, implement/ restructure procedures on how business was
booked with each dealership.
Communicates improvement needs to appropriate parties to ensure timely implementation and to maintain
client retention standards.
Investigate and resolve customer inquiries and complaints in an empathetic manner.
Cross-trained and backed up dept. team leaders.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service
Collaborated with peers in other company departments including marketing and sales.
Reached out to Dealership Service Managers via telephone, email and in-person inquiries.
Devised effective marketing, sales and other promotional initiatives.
|Microsoft Word, Excel, Publisher, STI,|
Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service.
Acted as the department "go-to" person for human resources when needed and as the primary mentor for new employees.
Operate machine equipment, while inspecting products as being process , make some adjustments doing changeovers.
Responsibility includes, oversee of gate traffic ,badges, trucks, vendors, visitors and other details.
Operated essential security and fire systems including, but not limited to security card access/CCTV systems, provided access control of facility by monitoring badge access systems, managed approximately 80 phone calls from various sources. escorted terminated employees.
Secured site monitor employees/vehicle traffic entering exiting facility.
Information systems degree, incomplete to date.
Dedicated, detail oriented Safety Advisor with 18 years experience in Heavy Industrial Construction, Oil Sands, Live Plant Operations, Power Generating Plants and Manufacturing Shops.
Major Projects (Fort Hills, Voyageur and Millennium Naptha Unit Projects)
Shell Albian Sands (MRM Turnaround), Fort McMurray, Alberta
Shell Sites in Northern Alberta and British Columbia (Lease site construction)
Oilfield manufacturing Shop
Plant construction (Suncor - Base Plant and Shell Meg - Fort Sask)
(Union Carbide, Prentiss LP-7 Project & Weber Manufacturing Project, Midland, Ontario)
Railway construction and maintenance
Union Carbide, Lacombe County, AB
Interests and Hobbies
I enjoy camping, quading, hiking and fishing; photography and scrap booking; gardening; traveling; spending time with family and friends.