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Professional Summary
Caring Funeral Director and Embalmer driven to deliver exceptional and professional service to families in need. Committed to coordinating funeral services and offerings seamlessly to simplify the funeral process for grieving families. I bring creative problem-solving skills and the drive to create a personalized unique experience for each family I serve.
Skills
  • Licensed Funeral Director and Embalmer in Washington
  • Funeral planning
  • FTC compliance understanding
  • Empathetic
  • Customer-oriented 
  • Clean driving record
  • Dressing and casketing
  • Strong communication skills
  • Home and hospital removals
  • Cremations
  • Crematory maintenance
  • Effective staff coach
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Strategic sales knowledge
  • Funeral industry regulations knowledge
  • QuickBooks knowledge
  • Extensive reconstruction knowledge
  • Creative cremation arrangement planning
Work History
10/2014 to Current
Funeral Director & Embalmer Week\'s Enumclaw Funeral Home Enumclaw, WA
  • Conducted more than 300 funerals, visitations and memorial services over the course of 3 years.
  • Discussed the nature of the funeral service, the disposition of the remains and funeral costs with family members.
  • Communicated with insurance companies to secure death benefits for the families of the deceased.
  • Discussed pre-arranged funeral options and explained pricing to clients.
  • Displayed the highest level of professionalism and sensitivity when dealing with grieving family members.
  • Secured and filed burial permits and made funeral arrangements.
  • Interviewed, hired and trained 2 staff members.
  • Monitored 4 high-volume phone lines and displayed proper phone etiquette.
  • Closed and secured caskets and led funeral corteges to churches and burial sites.
  • Arranged transportation between sites for the remains, mourners, pallbearers and members of the clergy.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
  • Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
  • Acted as a liaison between hospitals, physicians, the county coroner, newspapers and members of the clergy.
  • Performed embalming procedures and updated case study reports.
  • Picked up the deceased at private homes, hospitals and county morgues.
2007 to 2008
Apprentice Funeral Director Will Case & Partners England, United Kingdom
  • Picked up the deceased at private homes, hospitals and county morgues.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
  • Performed embalming procedures and updated case study reports.
  • Acted as a liaison between hospitals, physicians, the county coroner, newspapers and members of the clergy.
Funeral Attendant Powers Funeral Home Puyallup, WA
  • Displayed the highest level of professionalism and sensitivity when dealing with grieving family members.
  • Secured and filed burial permits and made funeral arrangements.
  • Picked up the deceased at private homes, hospitals and county morgues.
Education
2016
High School Diploma
Wyvern Secondary School - Fair Oak, England

2008
Associate of Applied Science: Mortuary Science
Salisbury College of Funeral Science - Salisbury, England

2015
Associate of Science: Mortuary Science
Lake Washington institute of Technology - Kirkland, WA
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Professional Summary
Skills
Work History
09/2013 to 04/2016
Dept. Manager Frozen/Dairy Wal-Mart Supercenter Laurel, MD

  • Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.
  • Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Organized racks and shelves to maintain the visual appeal of the store.

04/2016 to Current
Electrical Apprentice Hawkins Electric Service, Inc. Laurel, MD
  • Installed, tested and modified circuit breakers, controls, fuses, lights and motors.
  • Interpreted drawings, wiring diagrams, flow charts and written descriptions of the project requirements.
  • Worked extended hours on weekday and weekend projects.
  • Consistently updated knowledge of safety requirements and policies.
  • Demonstrated expertise in the use of cable reels, stripping tools, voltage detectors, crimping tools and wire and cable cutters.
  • Followed direction of senior electrical professionals to complete tasks in a safe, accurate and efficient manner.
  • Worked with various types of cableways, conduits and other electrical raceways.
  • Adhered to all relevant electrical and building codes for each job.
Education
This resume is created in 7 minutes.
Professional Summary
I am a experienced professional leader looking to share my goals, knowledge, pride, customer values, and strong work ethic with a growing local company as we combine our efforts to obtain company's short and long term objectives.
Work History
Nordstrom Direct Fulfillment Center Operations Manager | Cedar Rapids, IA | May 1997 - Current

Positions Include: Outbound Operations (2010-Present), Inbound Operations (08-10), Inventory Operations (06-08), Inventory Integrity Manager (05-06), Stock Control Manager (02-05), Picking Manager (00-02), Assistant Picking Manager (97-2000), Receiving processor (1997)

Key Accomplishments and Projects:

  • Set and continue to raise the bar in superb customer service for both internal and external customers
  • Support and develop all aspects of a 24/7 Order Fulfillment Center with 24 direct leaders and 800 plus employees (approx 1500 during peak seasons)
  • Successfully managed production activities to ensure orders are shipped on time and improved the average click to ship from over 25 hours to 15 hours in under a year
  • Ship 45k orders and 90k units daily, with peak days hitting 120k orders and 300k units
  • Directed and defined improvements in safety, quality, production standards, service, cost efficiency and reviewed the outcome of those performance goals to set future objectives
  • Maintain and manage all aspects of 4.5 million units of inventory accuracy, flow, replenishment, and location capacity
  • Work directly with Corporate Transportation and local UPS/USPS teams to reduce time in transit to the customers
  • Plan, purchase and implement new Unit Sorter, Single unit packaging machines, Material Handling Equipment, Inventory Solutions, Building expansions, and other Fulfillment equipment
  • Plan, Set, Meet and Exceed metrics, budget and fulfillment strategies
  • Plan and Execute key departmental, building and travel events
  • FC Project Lead/FC Expert for 2008 PkMS/WM upgrade including the development and presentations of departmental flow with Department Leaders, IT, Engineers and Supply Chain team
  • Designed and presented business case to Corporate Leaders/External Auditors and successfully eliminated the need for a Physical Inventory
  • Addressed all personnel issues promptly and professionally
  • Strong knowledge of RF and Barcode inventory





Carlos O'Kelly's Cook | Cedar Rapids, IA | January 2003 - January 2005
  • Prepped and prepared customers' food orders

Toys R Us Customer Service Representative | Cedar Rapids, IA | January 2000 - January 2002
  • Supply customers with information and friendly help
  • Unload and receive freight

TGI Fridays Trainer/Cook | Cedar Rapids, IA | May 1994 - July 1997
  • Lead trainer for new kitchen employees and managers
  • Maintained, ordered, and prepared food/ inventory
  • Opened new store in Cedar Rapids
  • Trained for store opening in Rockford, IL

Arby's Assistant Manager | Cedar Rapids, IA | February 1991 - April 1996
  • Store opening and closing responsibilities
  • Maintained, ordered and prepared food/supply inventory
  • Hired and trained new employees
  • Handled payroll, scheduling and bank deposits

Flower Electric Electrical Apprentice | Cedar Rapids, Iowa | July 1990 - November 1992
  • Unindentured Electrical Apprentice
  • Commercial/Home Construction and Wiring



 

 

 







Education and Skills
Business Administration and Accounting Kirkwood Community College Cedar Rapids, IA | 1(part-time)

WM, RMS, RF, and Microsoft Office applications

ERT, CPR, Forklift Certified, and Management/Leadership related training classes (1)

Dale Carnegie Graduate (2008)

1st Cedar Rapids Nordstrom All-Star Employee(1997)

Commercial Electrical Training (1990-92)

Studied Construction and Building Trades at Jefferson High School (1990)

Interests
Spending time with family, coaching youth sports, camping, biking, and golf
This resume is created in 7 minutes.
Professional Summary
[Job Title] highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player.
Work History
October 2006-September 2007 Prep cook | Zellers restaurant | Brockville, Ontario
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Provided friendly and attentive service.

May 2008-September 2008 Student position | Brockville city pollution control | Brockville, Ontario

.Performed daily tasks asked by operators

.Lawn maintenance around pollution control plant and pumping stations


May 2009-June 2011 Prep line cook | Montana's cook house | Kingston, Ontario
  • Maintained high standards of cleanliness and sanitation.
  • Stocked and maintained cleanliness of stations.
  • Emptied and maintained trashcans and outdoor dumpster area.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Assisted co-workers whenever possible.
  • Consistently provided professional, friendly and engaging service.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.

June 2011-Current Electrical apprentice | Newterra | Brockville, Ontario


Reads, interprets, and executes drawings, schematics, blueprints, and electrical code specifications to see layout of commercial electrical equipment installations Tests electrical and equipment and parts for continuity, current, voltage, and resistance Installs, repairs, or replaces AC/DC motors and drives, transformers, motors, starters, relays, and hydraulic and gas electrical controls Installs repairs, or replaces electrical wiring, receptacles, switch boxes, conduits, feeders, fibre-optic, and line assemblies, lighting, and alternative electrical parts Installs, repairs, or replaces generators and industrial storage batteries Do preventive maintenance and testing of electrical systems (including power distribution equipment)Installs electrical circuits, as well as panels, conduit, protecting devices, switches, and equipment required to accommodate the CEC and/or NEC Works on electrical failures and replaces components wherever production time is often affected Corrects connections and wiring on equipment controls wherever incorrect applications may cause harm and dangerous conditions Conducts preventive and maintenance programs, and also keeps maintenance records May install, maintain, and calibrate industrial equipment and connected devices Complies with standards and procedures of industry, Safety Manual, and abide by safety rules.

Education
2007 High School Diploma: TISS, Brockville, Ontario
2007 TISS, Brockville, Ontario
2011 Electrical engineer technician deploma: Electrical engineer technician St Lawrence college, Kingston, Ontario Canadian Electrical Code usage and application Reading and creating blueprints, schematics and wiring diagrams Residential, commercial and industrial wiring Industrial process measurement, calibration and control Power electronics with application to power and motor speed control equipment Industrial automation systems with programmable logic controllers and motor control equipment Power generation and distribution equipment Fire alarm, security and communication systems Statistical analysis and sampling for quality control Business communication, management and financial skills.
Current Construction and maintenance apprenticeship program St Lawrence college, Kingston, Ontario Electricians plan, assemble, install, connect and test electrical power distribution and control devices in residential, commercial and industrial buildings. Design blueprints, sketches and specifications for the installation of panel boards, switch boxes, pull boxes and other related electrical devices and pull and connect all of the associated wiring for these devices as well. They must be capable of diagnosing, troubleshooting and providing corrective action for electrical circuits, devices and machines.
Skills
  • Thrives in fast-paced environment
  • Quick problem solver
  • Courteous, professional demeanor
  • Committed team player
  • High energy