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Banking professional with an outstanding background in customer service, sales/banking, and warehouse/visual experience looking for opportunities in Pittsburgh
In my role, I responsible for all new patients in need of orthodontic treatments as well as selling all doctors to convert into new patients. On a day to day basis, I respond to patient inquires and doctors needs while ensure the best customer service to all people regardless of socioeconomic status, race, or religion. I consistently establish working relationships with all patients to guarantee all accounts remain current.
** I am consistently noted for the customer service experience I provide to all patients.**
As senior teller and personal banker, I created a harmonious environment in the branch by showing great customer service for great retention. My many years of experience in cash handling allows me to effectively manage a team of tellers through efficiency. I gained many opportunities through the regional and market president because of my passion to meet the customer's need and wants through our bank products. Satisfying each customer creates opportunities through word of mouth to further the brand. My responsibilities included:
At JcPenney, I extended my exceptional customer service to hundreds of patrons on a daily basis. with responsibilities to greet customers, assist guest with finding merchandise, stocking, and organizing products, and resolving customer issues. I received the following because of my great customer service:
As a Facilities Technician in Itawamba County, MS, I worked to provide the best service for rest stop and maintained the following:
Provided contracted maintenance support to Fred Hutchinson and other Life Sciences facilities, including Level 3 Bio-hazard labs and extremely sensitive research facilities.
Lead Engineer for a team of 7, providing all aspects of building maintenance for a luxury, 4-Diamond hotel property. Scope included guest rooms, offices, meeting spaces, banquet and ball rooms, restaurant and bar, kitchen, laundry, gift shop, parking facilities and waterfront pier foundation. 2007 Noble House Hotels and Resorts – Employee of the Year
Managed all aspects of business operations for contracted work in residential and small commercial repair and maintenance services. Licensed, Bonded and Insured.
Hired, scheduled and managed team of 5 providing operational support for (one) 60,000 and (two) 30,000 sq ft. health and sports club facilities.
Maintained a large, high-end health club facility, including physical building and all contents therein.
2001 Western Athletic Clubs employee of the year.
Provided building maintenance for a 23 unit Apartment building and oversaw all contracted work.
Performed all aspects of building maintenance for an 18 story, luxury, high rise apartment tower volunteer experience.
Consummate facility manager with demonstrated accomplishments in facilities, solid experience in prioritizing and planning projects effectively and efficiently. 20 plus years in facilities maintenance, management and operations with strong team building and relationship building skills. Managed a data center with a team of 35 with minimal turnover and with a high job satisfaction of the team. Looking to make an impact as a Facilities Manager in an authentic and forward-thinking organization.
Responsible for monitoring overall operation, maintenance, and modification of all data center building systems including: mechanical (HVAC, computer room air conditioners, heat wheel recovery units, refrigeration), electrical (including UPS, DC battery systems, SSPDU, generators, transfer switches and switchgear), fire detection and suppression, lighting, temperature control systems and building automation system.
Maintain effective communication with all external and internal customers and vendors.
Tracking and trending operational characteristics.
Escort and monitor vendors and contractors to assure proper safety and operating procedures are followed.
Responsible for writing procedures including method of procedure, standard operating procedures and emergency operating procedures.
Respond to emergency situations with electrical and cooling issues and assure facility is always in an N 1 level or above.
Service and repair of heating, air conditioning, refrigeration and electrical systems. Design, fabricate and install heating and cooling systems for residential retrofit and new construction and commercial applications, including ductwork, electrical wiring, venting and gas piping. Prepared heat load calculations and bids for new construction projects.
Maintain, troubleshoot, and repair of HVAC systems, electrical systems, refrigeration systems, and plumbing. Test and analyze indoor air quality. Inspect and report issues with construction. Performed monthly preventive maintenance on various electrical and mechanical equipment and fire and burglar detection systems. Monitor and maintain DDC building automation system.
Perform service and maintenance on heating, cooling, and refrigeration equipment, including troubleshooting electrical and mechanical systems.
Duties included testing and troubleshooting PC boards and completed cockpit voice recorders, ground proximity computers and flight data recorders to component level.
Areas of study: Digital and analog circuitry, AM/FM communications, lasers, process control systems, computer programming and operation, troubleshooting and circuit analysis. Courses also taken in public relations, physics and technical communications.
Monitored and managed CenTrak Network
Provided Customer Service and Technical Support
Maintain records, documentation, performance report, and have 100% hardware accuracy
Provided effective input of Engineering Department
Configured Network adapters
Configured Network components both wired and wireless (NIC's)
Performed cable Managements with existing hardware infrastructure
Repaired servers and managed data files on server
Produced $500,000. in annual placements through successful implementation of new prospect tracking and market analysis systems
Improved corporate production by over 60% through development of streamlined data analysis tool
Improved associate and supervisory proficiency through highly focused training programs
Managed daily operations and led 12 associates with focuses on accountability, performance, and recognition
Reduced personnel record mismanagement by over 40% through proper maintenance timely updates
Improved overall recruiting efforts of 80 associates through targeted training and ongoing mentoring
Served as Subject Matter Expert (SME) and advisory for management team
Developed and conducted specialized talent training to over 1,000 high school seniors and college students
Worked in collaboration with business partners to develop effective strategic market research
Developed and maintained strong relationship with local school/college official and business representatives within a community of over 100,000 people
Increased staff productivity through development and implementation of focused associate professional development plans
Improved recruiting productivity by over 10%
Maintained growth for three (3) consecutive years through unique staffing and placement strategies
Improved associate engagement/morale by 98% through consistent recognition and professional accountability