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Professional Summary

Banking professional with an outstanding background in customer service, sales/banking, and warehouse/visual experience looking for opportunities in Pittsburgh

  • Cash handling expertise
  • Advanced clerical knowledge
  • Savvy relationship-builder
  • NCR Cash recycler
  • Compliance, banking laws and regulations
  • Rapid data entry skills
  • Strong account analysis skills
  • Consumer banking specialist
  • Night and safe deposit procedures
  • Positive 
  • Self-sufficient
  • Goal-oriented
  • Detail-oriented
  • Analytical
  • People-oriented
  • Cheerful
  • Excellent time management skills

Work History
Brentwood Dental And Associates Orthodotic Coordinator | Brentwood, TN | January 2018 - Current

In my role, I responsible for all new patients in need of orthodontic treatments as well as selling all doctors to convert into new patients.   On a day to day basis, I respond to patient inquires and doctors needs while ensure the best customer service to all people regardless of socioeconomic status, race, or religion.  I consistently establish working relationships with all patients to guarantee all accounts remain current.  

** I am consistently noted for the customer service experience I provide to all patients.** 

Renasant Bank Senior Teller - Personal Banker | Nashville, TN | April 2015 - January 2018

As senior teller and personal banker,  I created a harmonious environment in the branch by showing great customer service for great retention.  My many years of experience in cash handling allows me to effectively manage a team of tellers through efficiency.  I gained many opportunities through the regional and market president because of my passion to meet the customer's need and wants through our bank products.  Satisfying each customer creates opportunities through word of mouth to further the brand. My responsibilities included:

  • Given responsibility of the vault and overseer of proper execution of cash ordered coming in and out of the bank.
  • Deal tactfully with customer's to identify each problem and satisfy the customer at the same time as looking out for the interest of the bank and the customer.
  • Provide account services to customers by receiving deposits and loan payments; cashing checks; issuing checking/saving withdrawals; recording night and mail deposits; selling cashier's checks, travelers checks, and series e bonds; answering questions in person or on the telephone; referring to other bank services.
  • Educate customer relationships to initiate referrals and cross-sell bank products.
JcPenney Team Lead - Sales Associate | February 2012 - June 2017

At JcPenney, I extended my exceptional customer service to hundreds of patrons on a daily basis. with responsibilities to greet customers, assist guest with finding merchandise, stocking, and organizing products, and resolving customer issues.  I received the following because of my great customer service: 

  • Awarded customer service awards and employee of the month for October, November, and December of 2015.  These were the busiest times of the month 
  • Maintained the excellence and reputation of the JCPenney Corporation.
  • Proactive and self-motivated team-player.
  • Nominated as a Holiday Hero and was given Supervisory rights for the 2016 Holiday season.
Itawamba County Welcome Center Facilities Technician | Tremont, MS | August 2011 - July 2012

As a Facilities Technician in Itawamba County, MS, I worked to provide the best service for rest stop and maintained the following: 

  • To perform my best service to the rest stop, and to ensure that all restrooms were clean and sanitized using established practices and procedures.
  • Used assigned power equipment and hand tools; buffers, high pressure washers, high speed buffers and vacuums, brooms, mops, and squeegees for cleaning and general maintenance of floors, walls, carpets, and furniture.
  • Cleaned restrooms and waiting areas for guest to admire the beauty of Itawamba County.
  • Regularly serviced 2 buildings.
  • Cleaned windows, glass partitions and mirrors.
  • Repaired air handlers and makeup air units.
  • Followed routine and preventative maintenance checklists.
Associate of Arts Business Itawamba Community College Fulton, MS | April 2012
High School Diploma Itawamba Agricultural High School Fulton, MS | May 2010
  • Volunteer at the Orchard United Methodist Church Stage Design
  • Youth Volunteer at the Orchard United Methodist Church Sprout Kids
  • Tupelo Community Theatre
Awards and Accomplishments

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  • MS Office Proficient
  • Project Management
  • Vendor Management
  • Budget Management
  • Team Management
  • Time Management
  • Facilities Management
  • Preventative Maintenance
  • Cost Estimating​
  • Cost Reduction
  • Collaborative  
  • Triple Bottom Line
  • Accounting
  • Contract Evaluation
  • Emergency Preparedness
  • Powerful Negotiator
Facilities Technician 12/2009 to Current Planned Parenthood Seattle, WA
  • Oversee the maintenance, comfort and physical security of multiple health centers & administrative buildings.
  • Independently respond to incidents of mechanical failure, inclimate weather and protest activity.
  • Initiate preventative maintenance schedules and complete help ticket requests expeditiously.
  • Foster relationships with key department representatives to ensure consistent communication.
  • Manage large, multi-site projects addressing facility/security upgrades and affiliate standardization.
  • Develop scope of work, solicit bids, schedule, hire and manage work provided by external vendors.
Maintenance Technician 09/2008 to 07/2009 Facilities Solutions Seattle, WA

Provided contracted maintenance support to Fred Hutchinson and other Life Sciences facilities, including Level 3 Bio-hazard labs and extremely sensitive research facilities.

Lead Engineer 09/2005 to 09/2008 Edgewater Hotel Seattle, WA

Lead Engineer for a team of 7, providing all aspects of building maintenance for a luxury, 4-Diamond hotel property. Scope included guest rooms, offices, meeting spaces, banquet and ball rooms, restaurant and bar, kitchen, laundry, gift shop, parking facilities and waterfront pier foundation. 2007 Noble House Hotels and Resorts – Employee of the Year 

Maintenance Engineer 09/2003 to 09/2005 Self Employed Seattle, WA

Managed all aspects of business operations for contracted work in residential and small commercial repair and maintenance services.  Licensed, Bonded and Insured. 

Facilities and Operations Manager 09/2001 to 08/2003 Allstar Fitness Seattle, WA

Hired, scheduled and managed team of 5 providing operational support for (one) 60,000 and (two) 30,000 sq ft. health and sports club facilities.

  • Direct reports included locker room attendants and day porters.
  • Interim Manager of 5 lifeguards for 8 months, until Aquatics Director was put in place.
  • Directly responsible for safely maintaining all aspects of buildings, including exercise and fitness equipment, pools and spas, tanning units, juice bars, parking structures and 22 foot rock climbing wall.
  • Also initiated and implemented safety and emergency procedures and related staff handbook.​
Facilities Technician 06/1997 to 09/2001 Seattle Athletic Club Seattle, WA

Maintained a large, high-end health club facility, including physical building and all contents therein.

2001 Western Athletic Clubs employee of the year.

Onsite Maintenance Manager 07/1995 to 05/1997 Bayview Drive Apartment Homes Fort Lauderdale, FL.

Provided building maintenance for a 23 unit Apartment building and oversaw all contracted work.

Maintenance Technician 09/1993 to 06/1995 Grosvenor House Seattle, WA.

Performed all aspects of building maintenance for an 18 story, luxury, high rise apartment tower volunteer experience.

Activities and Honors
Director of the Board - Neighborcare Health Feb 2012 to Current
  • Current Committee Chair, Board Development Committee.
  • Past Committee Member, CEO Search and Hiring Committee.
  • Intensive oversight of Executive and Senior Leadership Staff for FQHC organization with 33 individual locations.
  • Responsible for strategic growth and mission cultivation.
PTA Member | Seattle Public Schools – Seattle, WA
Sept 2001-June 2013
  • Instituted parent-led support team and procedural guide for emergency and disaster preparation
Community Representative | UIATF Policy Council – Seattle, WA 
Sept 2004 - January 2007
  • Secretary, Executive Committee · Chair, Policy & Procedures Committee
Legislative, Congressional and State Caucus Delegate 
2004 & 2008
  • Elected to represent my community as an accomplished public speaker and coalition builder
Education and Training
Bachelor of Arts: Global Social Justice & Sustainable Business Leadership 2018 Antioch University Seattle, WA Global Social Justice & Sustainable Business Leadership
Associate of Arts: Liberal Arts 2014 Seattle College Seattle, WA Liberal Arts Also attended various certificate programs over a 25 year career for maintenance of equipment related to boiler/refrigeration, pools and spas,, exercise equipment, as well as a 6-week Management Training Series

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Consummate facility manager with demonstrated accomplishments in facilities, solid experience in prioritizing and planning projects effectively and efficiently.  20 plus years in facilities maintenance, management and operations with strong team building and relationship building skills.  Managed a data center with a team of 35 with minimal turnover and with a high job satisfaction of the team.  Looking to make an impact as a Facilities Manager in an authentic and forward-thinking organization.

  • Strong employee management and resource allocation skills
  • Designing, fabricating and installing HVAC systems
  • Outstanding people skills
  • Experience in CMMS management
  • Diagnose and repair malfunctions in heating, cooling, electrical, refrigeration and alarm systems.
  • Provide excellent customer service
  • Capable of managing all facilities efficiently – Well-versed with project management activities, time management and team leadership.
Critical Facility Manager
December 2014 to November 2016
Schneider Electric/ Microsoft Columbia Data Center Quincy, WA
Operate and maintained site to assure 100% uptime to customers for facilities services with emphasis on emergency response and risk mitigation.
Developed and managed an $11 million annual budget, including maintenance, new projects, staffing and operation consumables.
Managed CMMS program for maintenance and repair activities including PM monitoring and monthly reporting.
Administration of 3rd party vendors including service agreements, scheduling, procedure and process development.
Provide safety training and programs to establish a culture of safe work practices of every maintenance and repair staff, contractor, and employee.
Managed and maintained an ongoing training program using a PQS program and onsite system specific vendor training.
Managed and scheduled raised floor work:  RPP retrofit, rack installs and decommissioning, de-energizing and energizing of server racks.
Managed SLAs and monitored KPI metrics with monthly reporting and quarterly business reviews with local and regional management of Microsoft and Schneider Electric.
Senior Critical Facilities Technician
December 2011 to December 2014
Schneider Electric/ Dell Data Center Quincy, WA

Responsible for monitoring overall operation, maintenance, and modification of all data center building systems including: mechanical (HVAC, computer room air conditioners, heat wheel recovery units, refrigeration), electrical (including UPS, DC battery systems, SSPDU, generators, transfer switches and switchgear), fire detection and suppression, lighting, temperature control systems and building automation system.

Maintain effective communication with all external and internal customers and vendors.

Tracking and trending operational characteristics.

Escort and monitor vendors and contractors to assure proper safety and operating procedures are followed.

Responsible for writing procedures including method of procedure, standard operating procedures and emergency operating procedures.

Respond to emergency situations with electrical and cooling issues and assure facility is always in an N 1 level or above.

Owner/operator. Service Tech.
April 1997 to September 2003
Desert Springs Heating Moses Lake, WA

Service and repair of heating, air conditioning, refrigeration and electrical systems. Design, fabricate and install heating and cooling systems for residential retrofit and new construction and commercial applications, including ductwork, electrical wiring, venting and gas piping. Prepared heat load calculations and bids for new construction projects.

HVAC Technician
February 1996 to December 2011
Moses Lake School District Moses Lake, WA

Maintain, troubleshoot, and repair of HVAC systems, electrical systems, refrigeration systems, and plumbing. Test and analyze indoor air quality. Inspect and report issues with construction. Performed monthly preventive maintenance on various electrical and mechanical equipment and fire and burglar detection systems. Monitor and maintain DDC building automation system.

Service technician
March 1994 to February 1996
Basin Refrigeration Moses Lake, WA

Perform service and maintenance on heating, cooling, and refrigeration equipment, including troubleshooting electrical and mechanical systems.

Electronic Technician
April 1988 to January 1994
Sunstrand Data Control Moses Lake, WA

Duties included testing and troubleshooting PC boards and completed cockpit voice recorders, ground proximity computers and flight data recorders to component level.

Associate of Science : Electrical Engineering, 1987 ITT Technical Institute Spokane, WA

Areas of study: Digital and analog circuitry, AM/FM communications, lasers, process control systems, computer programming and operation, troubleshooting and circuit analysis. Courses also taken in public relations, physics and technical communications.

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Results oriented, highly driven Full Cycle Talent Acquisition Manager who maintains a positive attitude under pressure and welcomes the challenge and responsibility of producing results quickly for clients.  Proven ability to develop and maintain long-term relationship with team members, key stakeholders, and influential business partners.
  • Proficient communicator
  • Windows XP/Vista
  • Microsoft Office expert
  • Training Program 
  • New Business Development
  • Network configuration and support
  • Process Improvement
  • Operations Management
  • Desktop and laptop expert
  • Staff Training & Development
Implementation Technician 11/2015 to Current CenTrak Durham, NC

Monitored and managed CenTrak Network

Provided Customer Service and Technical Support

Maintain records, documentation, performance report, and have 100% hardware accuracy

Provided effective input of Engineering Department

Assistant Facilities Technician (Intern) 04/2015 to 07/2015 New Horizons Computer Learning Centers Durham, NC

Configured Network adapters

Configured Network components both wired and wireless (NIC's)

Performed cable Managements with existing hardware infrastructure

Repaired servers and managed data files on server

Recruiter & Talent Acquisition Manager 04/2011 to 02/2015 United States Army Raleigh, NC

Produced $500,000. in annual placements through successful implementation of new prospect tracking and market analysis systems

Improved corporate production by over 60% through development of streamlined data analysis tool

Improved associate and supervisory proficiency through highly focused training programs

Assistant Regional Recruiters & Talent Acquisition Manager 04/2009 to 04/2011 Statesboro, GA

Managed daily operations and led 12 associates with focuses on accountability, performance, and recognition

Reduced personnel record mismanagement by over 40% through proper maintenance timely updates

Improved overall recruiting efforts of 80 associates through targeted training and ongoing mentoring

Served as Subject Matter Expert (SME) and advisory for management team

Regional Recruiter and Talent Acquisition Trainer 03/2007 to 04/2009 Mercer, PA

Developed and conducted specialized talent training to over 1,000 high school seniors and college students

Worked in collaboration with business partners to develop effective strategic market research

Developed and maintained strong relationship with local school/college official and business representatives within a community of over 100,000 people

District Recruiting & Talent Acquisition Manager 04/2005 to 03/2007 Charleston, WV

Increased staff productivity through development and implementation of focused associate professional development plans

Improved recruiting productivity by over 10%

Maintained growth for three (3) consecutive years through unique staffing and placement strategies

Improved associate engagement/morale by 98% through consistent recognition and professional accountability

Education and Training
Bachelor of Science: Business Management Strayer University Jacksonville, FL, USA
Systems Administrator New Horizons Durham, NC