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As a Veteran with over 20 years of service, I have a proven track record in Program Management, Auditing, Customer Service, and Environmental Health and Safety . I am a versatile, motivated and team-oriented professional that demonstrates a superior degree of leadership, managing and mentoring. I have accomplished this in all types of settings, the largest being over 630 civilian personnel. I am an expert in reviewing and ensuring regulatory and policy are updated and disseminated to the appropriate section.

  • Customer Service
  • Effective Time Management
  • Auditing
  • Project Management
  • Compliance Management 
  • Quality Assurance
  • Conflict Resolution
  • Document Management
Container Salvage Company Inc Goose Creek, SC Program Manager 05/2017 to 07/2018
  • Oversaw Quality Assurance and the Safety Programs. Collected data and secured a budget for the next up coming project. 
  • Saved $6K on acquiring the local fire department to preformed mandatory yearly training instead of using a 3rd party contractor.
  • Monitored safety and security procedures and proper use of equipment and material. Actively promote safety process and correct any safety issues.
  • Implemented and manage continuous improvement activities, including but not limited to effective corrective and preventive action programs, internal audits and training Quality personnel.
  • Developed and maintained a comprehensive self-assessment audit plan considering risk areas, operational processes and management reporting.
  • Provided input on key decisions and strategic plans by evaluating ongoing program data.
  • Performed in-depth analysis to help solve diverse problems with program implementation and operations.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Requisitioned office supplies,  submitted payroll, performed recordkeeping and tracked time cards for all departmental office employees.
  • Liaised with auditors to complete annual audits and maintain compliance with local, state and federal requirements.
  • Strengthened audit control practices by implementing planning techniques and tests for speedy discovery.
Booz Allen Hamilton North Charleston, SC Program Support Specialist 01/2014 to 11/2015
  • Maximized customer satisfaction by greeting over 120 customers daily and resolving any service issues promptly.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Provided process and empirical analysis related to the development, test, and implementation of software systems, including, application software, utility software, development software, and diagnostic software.  
  • Leveraged a technical background and expertise to perform in all phases of quality assurance, including documentation.
  • Created Standard Operating Procedures(SOPs) for 5 different sections. 
  • Supported code reviews, financial reviews, and quality assurance plan for  the government furnished equipment (GFE) and client software combined image.
  • Managed quality communication, customer support and product representation for each client.
  • Assisted customers by answering questions and solving problems.
  • Evaluated accounting controls on a frequent basis in order to assess and devise potential improvements.
United States Air Force North Charleston, SC Fleet Maintenance Manager 10/2008 to 10/2013
  • Coordinated with military and civilian counterparts, brief leadership on day-to-day operations, secured vehicles and equipment in excess of $2.8 M.
  • Developed and execute annual financial and operating plan and managed the operation with integrity to meet or exceed the Business Plan targets.
  • Determined when to dispose of used vehicles and equipment and directing the preparation of vehicles for termination of lease assignment.
  • Organized to service each business division while maintaining and improving overall operational and departmental efficiencies.
  • ‪Determined serviceability and condition and establishes repair priorities for 720 diverse vehicles and equipment worth $31M.
  • Hand selected out of 4 managers to forward deploy to Afghanistan to set up and managed the 1st Vehicle Maintenance building valued at $1.5M.
  • Reviewed distribution center workloads with other departments, coordinating with the schedulers and planners.
United States Air Force North Charleston, SC Maintenance Manager 12/2006 to 10/2008
  • Evaluated methods and procedures for 8 Logistics Sections and reported changes to staff at all levels. 
  • Directed tools inspection for 6 Individual Tool Kits ($40K) each, Identified and corrected accountability problem, protected 59 C-17 aircraft worth $11B with zero foreign object damage (FOD) mishaps.
  • Managed and maintained 720 vehicle and equipment technical orders as a Technical Distribution Officer for the squadron.
  • Attention to detail resulted in a zero discrepancies during a Wing Audit with the program lauded as Outstanding.
  • Deployed to Transit Center at Manas, Kyrgyzstan managed the Logistics Compliance Assessment Program inspection (LCAP) for the Logistics Readiness Squadron.
  • Completed 180 spot inspections and identified and corrected 25 major discrepancies.  LCAP inspection resulted in an “Outstanding” Compliance rating.
  • Ensured all General Service Administration (GSA) Vehicles were serviced with minor maintenance according to the contract.
Education and Training
Bachelor of Science: Business Management 2016 Limestone College, North Charleston, SC
Vehicle Maintenance School 1993 Air Force, San Antonio, TX
Leadership School 2006 Air Force NCO Leadership School, Pensacola, FL
Certified Scrum Master/Quality Assurance 2015 Booz Allen, North Charleston, SC
Project Management 2017 Training Solutions, North Charleston, SC
Microsoft Access 2017 Training Solutions, North Charleston, SC
Visio 2017 Training Solutions, North Charleston, SC
OSHA 10 General Industry Certification: OSHA 2017 360 Training, North Charleston, SC
Certification: Lead Auditor 2018 BSI, Chicago, Il, USA
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Professional Summary

Accomplished and dedicated Senior Logistics Manager and Training Developer experienced in leading diverse teams in demanding environments for 25 years. Possesses the unique leadership skills needed to motivate others to collaborate as a team in order to accomplish goals that are centered on the company's mission. Experienced in all aspects of managing fleet operations, logistics, maintenance, and supply chain operations to include budgeting, purchasing, maximization of resources, elimination of waste and redundancy, storage and distribution of property and supplies, and managing transportation assets. Experienced Training Developer and Instructor who has written more than 30 Programs of Instructions on conducting logistics and maintenance operations.

  • Project Management
  • Supply Chain Management 
  • Logistics Analysis
  • Lean Six Sigma Yellow Belt 
  • Global Combat Support System (GCSS)
  • Federal Acquisition Regulations (FAR)
  • Active Secret Clearance
  • Maintenance Management 
  • Process implementation
  • Budgeting and finance
  • Client assessment and analysis
  • Risk management processes and analysis
  • OSHA 30 Certification
  • Class A CDL
  • DoD HAZMAT Certifications
Work History
Senior Logistics Management, 04/2017 to Current
Raytheon Kabul, Afghanistan

Train, Advise, Assist, and Mentor Logistics Managers assigned to the United States Army Joint Special Operations Command and  Afghan National Army Special Operations Command. Successful liaison and coordination of maintenance operations for a high operational tempo customer to facilitate operations which directly impact national security and foreign policy for the United States.                  

  • Resolve high-priority maintenance, logistics, supply, and distribution problems through personal action and immediate coordination with top-level Department of Defense military and civilian personnel.
  • Forecast and plan processes for streamlining maintenance operations, with an emphasis on employee technical training, managing maintenance costs, scheduling maintenance in accordance with manufacturer guidance, and maintaining accurate records of maintenance performed.
  • Monitor applicable metrics to make logistical assessments of agency support in coordination with the supported commands to determine fleet and maintenance status, feasibility, efficiencies, trends, and corrective and preventive measures for improving organizational readiness and sustainability.
  • Engage foreign military leaders to discuss, review, and make detailed analysis of internal procedures and support.
  • Determine underlying causes of deficiencies to identify logistics problem areas, isolates sources of problems, and takes corrective measures by reviewing interpretation and application processes.
  • Develop Standing Operating Procedures to include safety, hazardous materials, communications, equipment utilization and dispatching, fuel accountability, physical security, and tool management.
  • Apply Instructional design techniques to develop instructional programs for driver training, maintenance, and sustainment.
Senior Logistics Director, 05/2014 to 01/2017
U.S. Army Fort Bragg, NC

Expertly led, trained, and supervised 10 logistics managers and 126 employees to successfully support operational readiness for the United States Army's premier strategic response force.

  • Directed employee utilization for 126 employees assigned to a Supply and Distribution company ensuring maximum but efficient effort which reduced overtime by 60%.
  • Led an organization that was selected by the Forces Command G4 as the first runner up for the Supply Excellence Award.
  • Developed a spending plan that resulted in a surplus of $1.5 million and allowed reinvestment into new equipment and training.
  • Supervised the processing, receipt, and storage of customer orders; ensured accountability of 1,137 stocked items worth $135 million.
  • Identified and remedied waste in the company's processes and equipment utilization that streamlined operations, reduced fuel consumption by 15%, and reduced maintenance expenditures by 33%.
  • Coordinated transportation movement requests that resulted in the movement of 4,500 personnel and 125 tons of cargo over an 18 month period.
  • Identified hazards in work areas and processes then developed mitigation policy for subordinate managers to follow which ensured a 97% accident free rate.
  • Managed preventative maintenance and property accountability for the company's fleet valued at $38 million dollars.
  • Directed Equal Opportunity and Sexual Harassment prevention programs that resulted in no incidents of sexual harassment over a three year period.
Logistical Operations Manager, 11/2012 to 05/2014
U.S. Army Fort Bragg, NC

Directed logistical operations for a Brigade Combat Team; ensured maintenance support, food, water, fuel, repair parts, ammunition, medical supplies, and general supplies were on hand and available to support military operations.

  • Supervised each specialty section of the support operations cell in their analysis and planning.
  • Used current and historical data for personnel readiness, asset readiness, and supply consumption rates to develop Concepts of Support plans.
  • Planned, coordinated, and contracted the life support needs for 7,000 personnel and equipment in support of a large scale military operation conducted in an austere location.
  • Managed the Brigade's lessons learned program for logistical operations; used lessons learned and historical data to develop concepts of support for both future and ongoing operations.
  • Revamped how transportation support missions were being conducted that streamlined the process which reduced maintenance and overtime expenditures by 35%.
  • Mandated the use of a battery revitalization tool that saved $234,365 in expenses during the first fiscal year of operation.
  • Approved purchasing of materials and services using the company's credit cards ensuring all purchases were legitimate and within set budget.
  • Developed working relationships with outside organizations and vendors that allowed the receipt of additional assets on loan or credit when my organization experienced a shortfall.
Senior Logistics Director, 11/2011 to 12/2012
U.S. Army Waegan, South Korea

Responsible for planning and developing the maintenance support plan for all Concepts of Supports generated for a Brigade Support Operations section. Successful liaison and coordination with host nation foreign military partners directly impacted national security and foreign policy for interests of  top-level Department of Defense military and civilian personnel of major commands, installations, and activities.

  • Planned and coordinated maintenance operations for seven companies of 120 personnel each, across six different physical locations in the Republic of South Korea.
  • Led a team of 5 inspectors tasked with conducting unannounced policy compliance and hazardous communications inspections on maintenance activities.
  • Managed the battery program that made efficient use of rechargeable batteries which reduced long term replacement costs by 30%.
  • Provided expert technical guidance in developing streamlined and efficient maintenance programs that resulted in an improvement of 32% in maintenance turnaround time.
  • Developed 13 checklists that became the benchmark for measuring the effectiveness of subordinate organization's maintenance programs.
  • Coordinated warranty claims with manufacturers and contractors for maintenance repairs and services on equipment ensuring fleet readiness for all customers.
  • Researched delays in acquiring repair parts through the normal supply chain process and quickly resolved those delays to ensure equipment down time was minimized.
Fleet Maintenance Manager, 09/2010 to 11/2011
U.S. Army Fort Bragg, NC

Successfully forecasted, planned and executed the organization of a maintenance program for a brand new battalion-sized organization for the United States Special Operations Command. 

  • Supervised the issue, receipt, and accountability of the Battalion's motor vehicle fleet worth $87 million.
  • Capitalized on experience and analytics to develop the first year's maintenance budget setting the baseline for all subsequent maintenance spending.
  • Developed the dispatching, key control, and physical security programs for the Battalion's fleet.
  • Developed schedules of maintenance services for all assigned equipment in accordance with manufacturer and company policy.
  • Developed and implemented programs of instruction to certify and license all new employees on the operation of tactical vehicles, generators, trailers, and material handling equipment.
Military Parachuting Trainer, 08/2007 to 09/2010
U.S. Army Fort Bragg, NC

Forecasted, planned, and executed  instructional design to revise the 82nd Airborne Division's Standing Operating Procedures for parachute operations that became the operational standard for all Army airborne forces. Led the effort to train new techniques and procedures as a mobile training team at four different geographical locations in the United States.

  • Managed a $1,585,000 modernization project to the campuses main building while simultaneously managing a $545,000 erosion control project on the campus grounds.
  • Designed and tested a rigging procedure for an item of equipment that was approved by the Department of the Army and published as official Army doctrine.
  • Tailored eight critical lesson plans to incorporate safer procedures for parachuting operations with new technology in equipment manufacturing.
  • Directed the implementation of all lesson plans and certified new instructors utilizing the train the trainer method.
  • Evaluated the proficiency level of company's parachute operations; briefed commanding officers on areas of improvement or sustainment to be implemented.
Fleet Maintenance Manager, 10/2004 to 08/2007
Fort Bragg NC / Tal Afar, Iraq
  • Maintained a 98% fully mission capable rating on all equipment for 21 consecutive months.
  • Led a team tasked with retrograding $185 million worth of tactical combat equipment from Iraq for repair and reset 45 days ahead of schedule.
  • Led the Preventative Maintenance program for the Battalion which identified maintenance faults at the lowest and least expensive stage.
  • Developed yearly budget requests for the maintenance services of all equipment in accordance with manufacturer and Army policy.
  • Managed unscheduled repairs for equipment and navigated the unintended budget implications to supervisors' satisfaction.
  • Assigned workloads and management for 36 employees.
Instructor / Writer, 07/2002 to 09/2004
Advanced Individual Training Aberdeen Proving Grounds, MD

Instructed maintenance procedures to class sizes of 60-80 Students for the M1A1/A2 Main Battle Tank and the M88A1/A2 Recovery Vehicle to Army recruits training to serve as Tracked Vehicle Mechanics.

  • Applied instructional design techniques to develop programs of instruction for new equipment and tool sets and incorporated those programs into the training curriculum.
  • Evaluated student mastery of skills utilizing both written and performance examinations; used analytical and historical data to determine if differentiation in instruction was needed.
  • Attended advanced repair courses with equipment manufacturers and subject matter experts then updated lesson plans to incorporate new procedures or technology.
  • Instructed basic skills and knowledge courses on preventative maintenance, yearly services, engine theory, electrical system theory, hydraulic theory, and tool identification and use.
Soldier and Non Commissioned Officer, 06/1992 to 07/2002
U.S. Army Fort Bragg and Hanau, Germany, NC
  • Gained full understanding and mastery of respect, discipline, team work, and the importance of owning the organization's goals.
  • Developed leadership skills including building effective teams, counseling and mentoring subordinates, and training employees to complete tasks.
Associate of Arts: General Studies, 2011
Fayetteville Technical Community College - Fayetteville, NC
Project Management Professional Training: 2017
Syracuse University - Syracuse, NY
Syracuse University OSHA 30 Certification: 2016
Syracuse University - Syracuse, NY
Lean Six Sigma Yellow Belt Certification: 2016
Fayetteville Technical Community College - Fayetteville, NC
Senior Leaders Technical and Management Development Course: 2004
Fayetteville Technical Community College - Fayetteville, NC
Equal Opportunity Course: 2003
Aberdeen Proving Grounds - Aberdeen Proving Grounds, MD
US Army Instructors Course: 2002
Aberdeen Proving Grounds - Aberdeen Proving Grounds, MD
Advanced Leadership Course: 2001
Aberdeen Proving Grounds - Aberdeen Proving Grounds, MD