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Career Overview
Hands-on and highly motivated customer service professional with 20 years client interface experience.  Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
  • Active listening skills
  • Courteous demeanor
  • Energetic work attitude
  • Adaptive team player
  • Store maintenance ability
  • Strong organizational skills
Career Accomplishments
Quality Assurance
  • Ensured quality of services provided.
Work Experience
UPS November 2017 to January 2018 Package Handler
Ceres, CA Completed task in a fast pace work environment, separating and organized packages for shipment. Ensured quality performance.
Stanislaus Office of Eduacation May 2006 to January 2015 Childcare worker
Modesto, Ca Great communication skills, problem solving, transport to and from appointments, school. Monitor and maintain a safe and healthy environment.
Manual Gonzales January 1995 to Current Construction clean-up
Turlock, Ca

After construction was complete my team would come in clean in detail entire home or facility. Work with different cleaning chemicals. Also  experienced in chemical safety training for other team members.

Meet with clients to ensure customer satisfaction.

​
Educational Background
YMCA GED
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Professional Summary
Competent, results-driven professional with years of experience in installing, and maintaining .I have a passion for welding and construction. I am a self-starter who has a proven ability to provide complex pipe fitting solutions in tight deadlines. Past achievements demonstrate a clear talent to utilize modern technologies.Highly effective leadership and team-building skills. 

Skills
  • Ability to work under pressure
  • Time management
  • Focuses on both short and long term results
  • Capable of heavy lifting 
  • Self motivated and goal oriented 
  • Certified Welder
  • Ability to accept and learn from criticism
  • Strong values and beliefs
  • Flexible and able to adjust to the work environment
  • Able to perform with minimal supervision
  • Strong work ethics
Work History
Forklift Operator/ Shipping and Receiving Handler, 09/2018 to Current
 Sanyo Denki – Torrance , CA
  • Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
  • Prepared pallets of boxes to support easy transportation.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Assembling, addressing, stamping, coordinating shipping/receiving merchandise, unloading/unpacking, verifying products, and recording incoming merchandise.
  • Arranged transportation in coordinating shipping/receiving merchandise.
Service Technician, 07/2017 to 09/2018
 JDE Construction – Long Beach, CA
  • Operate a variety of hand and power tools, including drills, forklifts, skid loaders and other tools as directed 
  • Clean and prepare construction sites as needed, including erecting scaffolding, removing and properly disposing of debris and waste materials, and digging trenches.
  • Load and unload construction supplies from trucks both manually and with the use of equipment.
  • Travel out of town to work on remote job sites as directed by management.
Construction Worker, 07/2016 to 07/2017
 BP Construction – Long Beach, CA
  • Completed tear-down of existing structures and prepared for new construction.
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction.
  • Prepared and cleaned construction sites by removing debris.
  • Loaded and unloaded building materials used for construction.
Construction Worker/ Plumber, 11/2015 to 07/2016
 AMPAM Park Mechanical – Carson, Ca
  • Measure, cut, and thread pipes using the pipe cutting and threading machine 
  • Installing unit gas  and main gas lines 
  • Install underground storm, sanitary and water piping systems
Fortlift Driver, 07/2014 to 10/2015
 Kimco Staffing Services, Inc. – Santa Fe Springs, CA


  • Received, moved, and stored inbound products
  • Prepared deliveries for drivers
  • Mark and label containers, container tags, or products
  • Inspected inbound good, checking for quantity, type, and quality
Janitorial Services, 09/2013 to 07/2014
 Aerotek – Torrance, CA

  • Provided carpet cleaning, vacuuming, shampooing floor care, trash removal and restroom cleaning for business offices.
  •  Follow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures.
  • Empty, clean all waste containers, and remove waste paper and garbage

Education
High School Diploma : 2005
 Leuzinger High School - Lawndale, CA
Welding : 2017
 Wheels of Hope Welding Academy - Gardena, Ca
Certifications
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Career Summary
Dedicated and hard worker with more than 3 years in customer service. Possesses a firm commitment to customer service that has been described as “second-to-none” by employers. Learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience.
Experience/Work History
Tim Hortons March 2014 to November 2016 Drive Thru And StoreFront Barista/Cashier, Food Prep/Handout
Hamilton, ON
222 Barton St East L8L 2W8 ​()
Reference (you may contact)
Laurelie Ciappara Store Manager ()
​
GB Square Assessment May 2017 to September 2017 Construction General Labourer
Hamilton, ON
Sun Valley Floral Farms Niagara January 2018 to March 2018 Factory Worker
St. Catharines, ON
 Monitored multiple databases to keep track of all company inventory. 
Provided onsite physical labour and training as well as forklift operating.
Highlights
  • Strong communication skills
  • Positive/Friendly
  • Organized
  • Detail-oriented
  • Quick and effective
  • Willing to learn new tasks
  • Reliable
  • Excellent multi-tasker
  • Inventory control procedure
  • Quick learner
Education
Bishop Tonnos Catholic Secondary 2018 High School Diploma: Grade 12 Ancaster, Ontario, Canada
Objective
I am determined as well as willing to grow and positively adapt to the environment of your company store. I have past years of experience with cash-handling, Food/Drink prep, and register use where my demonstrated customer service and multitasking skills can improve the stores profitability and image.
Certifications
Certified in Standard First Aid CPR/AED Level C
Canadian Red Cross
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Summary
Experienced construction inspector with great knowledge in both the public and private sector of the construction industry.
Accomplishments

Part of project teams that over saw the compliance of testing for the owner on various projects as LBJ Express Lanes, President George Bush Turnpike Eastern and Western Extensions, The Chisholm Trail Parkway Section 6 Toll way and The Tex Rail Project.

Experience
02/2018 to Current
Construction Inspector/Technician HVJ Associates Inc. North Texas － Dallas, TX

Performed inspections of current construction, refurbishment and repair projects

Re-evaluated commercial and residential constructions with previous failed inspections

Evaluated whether work was in accordance with all applicable city, state and federal guidelines, as well as applicable discipline-specific codes.
09/2017 to 02/2018
Construction Inspector Paragon Project Resources Inc. － Dallas, TX Accurately provided status information on project progress to the project management.
Performed construction site pre-inspections and coordinated post-construction audits.
03/2017 to 09/2018
Senior Construction Materials Technician Reed Engineering Group Ltd － Dallas, TX

Recorded inspection and test data, including weights, temperatures, grades, moisture content and quantities inspected/graded.
07/2016 to 02/2017
Construction Inspector Bowman Engineering & Consulanting － Dallas, TX Documented, filed and maintained proper inspection records and quality assurance documents on the I35W Managed Lanes Segment 3B Project.
04/2013 to 07/2016
Senior Construction Materials Technician HVJ Associates, Inc. － Dallas, TX Inspect, test, sort, sample and weigh raw materials or processed. Record inspection and test data, including weights, temperatures, grades, moisture content and quantities inspected/graded on projects such as LBJ Express Lane Project.
06/2010 to 04/2013
Senior Construction Materials Technician Raba-Kistner Infrastructure － Dallas, TX Perform owner verification testing on the President George Bush Turnpike/161 Western Extension and Chisholm Trail Parkway Troll Highway Section 6 Project.
04/2009 to 06/2013
Construction Materials Technician STL Engineers － Dallas, TX

Record inspection and test data, including weights, temperatures, grades, moisture content and quantities inspected/graded on such projects as the DART Green Line and Blue Line, the Sam Rayburn Toll way, SH 199 Frontage Road improvement and President George Bush Turnpike/190 Eastern Extension.
06/2006 to 03/2009
Construction Materials Technician Reed Engineering Group － Dallas, TX Record inspection and test data, including weights, temperatures, grades, moisture content and quantities inspected/graded.
07/2002 to 05/2006
Construction Materials Technician Fugro Consultants － Dallas, TX Record inspection and test data, including weights, temperatures, grades, moisture content and quantities inspected/graded.
08/2000 to 10/2001
Construction Materials Technician Patton, Burke & Thompson, Inc. － Dallas, TX Inspect, test, sort, sample and weigh raw materials or processed. Record inspection and test data, including weights, temperatures, grades, moisture content and quantities inspected/graded.
Education
Bachelor of Science: Construction Engineering Technology Grambling State University － Grambling, LA, untied states
Certifications

ACI Certified, Asphalt Level 1B Certified, Asphalt Level 1A Certified and SB 102 Certified

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