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Summary

For many years have worked in Restaurants and Hotels which has built my Customer Experience as a Waiter to a Banquet Houseman.  Assisting Customers on anything they needed during an event.

Experience
07/2015 to Current
Banquet Houseman Sheraton Seattle Hotel Seattle, WA
  • Helped set up venue for special events by locating furniture and building desired arrangements.
  • Worked throughout function to keep room and all stations neat, clean and stocked.
  • Broke down room furniture arrangements and returned pieces to racks and storage rooms.
  • Restocked room with new supplies and linen.
  • After receiving Event Orders would work either independently or with other coworkers to setting up Rooms per clients request
  • Worked in the Club Lounge to maintain supplies for the Buffet and Beverage Service Area.  Assist guests with information on events going on at the hotel or around the city
04/2007 to 04/2015
Banquet Houseman Renaissance Seattle Hotel Seattle, WA
  • Performed complete cleaning of all surfaces, furniture and floors in banquet room.
  • Worked throughout function to keep room and all stations neat, clean and stocked.
  • Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
  • Helped set up venue for special events by locating furniture and building desired arrangements.
  • Broke down room furniture arrangements and returned pieces to racks and storage rooms.
Education and Training
1992
Associate of Applied Science: Hospitality and Airline Industries Griffin Business College Seattle, WA
Activities and Honors

Employee of the Quarter 2012 Renaissance Seattle Hotel 

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Executive Summary

Highly motivated and creative manager with ten years of managerial experience. Strong strategic-planning and people-management skills. Remains calm and poised even in high-pressure situations. Organized and diligent, with written, oral and excellent interpersonal communication skills.

Core Qualifications
  • Operations management
  • Staff development
  • Supervision and training
  • Calm under pressure
  • Cross-functional team management
  • Staff training
  • Complex problem solving
Professional Experience
McLane Company May 2004 to Current Supervisior
New York, Florida
  • Defined strategy and business plan for exceeding the expectations for different departments.
  • Evaluated operational records and made scheduling adjustments to maximize efficiency.
  • Evaluated and reconfigured systems to support customer service and operational goals.
  • Directed strategic initiatives to achieve meeting the business goals of the operations.
Roosevelt Hotel April 1997 to May 2004 Banquet Houseman and Server
New York, NY
  • Managed over fifteen banquet rooms and ensure a full service boutique hotel.
  • Recorded guest comments or complaints, referring customers to managers as necessary.
  • Assisted guests with any special requests during their visits.
  • Received frequent customer compliments for going above and beyond normal duties.
Tavern On The Green April 1988 to April 1997 Banquet Houseman and Server
New York, NY
  • Greeted guests and sat them at tables or in waiting areas.
  • Informed patrons of establishment specialties and features.
  • Made and served drinks to guests and cocktail servers following established guidelines, procedures, and policies.
  • Set up banquet tables.

Education
Strayer University 2014 Bachelor of Science: Management Maitland, Florida, Orange

Have a Bachelor Degree in Business Administration with Concentration in Management and a minor in Human Resources.

Affiliations
  • Leadership Development Program

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Background, Objective

To obtain a position in the financial field where I can utilize my experience and education

Highlights
  • Qualification Over 5 years of customer service experience, strong communication and interpersonal skill, a proven proactive team member who is a high contributor to the guest development.
  • Well-developed observation, analytical and mathematical skills; good problem-solving abilities
  • Proven ability to work efficiently in a fast-pace and demanding environment.
  • Advanced proficiency with computer, experienced with Microsoft Windows and Microsoft Office.
  • Analytical
  • Cash flow analysis
  • Expert in MS Office Suite
  • Detail-oriented
Education
High School Diploma June 1997 Harry Collinge High School Hinton, AB
Construction Safety Training System Certificate (CSTS) - November 2006 Fort McMurray, AB
Experience
Poker Room Coordinator Jun 2008 to Jan 2010
Stampede Casino Calgary, AB
  • Managed the operation of poker room includes scheduling, auditing daily revenue, budgeting, balancing cash flow, managing disputes, and providing outstanding guest service.
  • Responsible for event management, conduct special promotions and tournaments, proactively handled all requests with balancing the needs of the company and the guests.
  • Demonstrated strong ability to establish rapport with guests, provided exceptional service, leading to increased repeat and referral business.
Dealer / Houseman Mar 2002 to Jun 2008
Elbow River Casino Calgary, AB
  • Relied upon on to deal games accurately and professionally in a timely manner.
  • Provided a welcoming and professional demeanor as a first-point-of-contact for all guests.
  • Developed finely honed skills in the gaming system and recognized as an outstanding employee with the knowledge and ability to deal all games.
Quality Control / Foreman Jun 1998 to Jun 2007
  • Smokey Lake Tree Planters (Location Varies, SK).
  • Supervised planting crew and performed quality control to ensure all requirements of the contract were accomplished.
  • Responsible to assign appropriate equipments and resources to the crew members; compliance to all safety procedures.
  • Arranged transportation of the supply vehicles to worksites, developed extensive time managing skill.
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Summary
Customer Service specialist with a track record of managing a wide variety of customer service issues quickly and efficiently.
Highlights
  • Conflict resolution techniques
  • Meticulous attention to detail
  • Persuasive
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • Microsoft software proficiency
  • Training and development
Accomplishments
  • Achieved "Front Office of the Year" award for 2016
  • Runner up for "Resort of the Year" in 2015
  • Exceeded audit expectations by providing quality customer service
  • Supported multiple departments based on seasoned experience
  • Efficiently resolved client conflicts to maintain interpersonal relationships
  • Extensive customer service experience



Experience
March 2014
to
Current
Diamond Resorts International Scottsdale, AZ Front Desk Agent Developed highly empathetic client relationships and earned reputation for providing genuine services. Created new processes and systems for increasing customer service satisfaction. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Guaranteed positive customer experiences and resolved all customer complaints. Managed individual banks; making drops and miscellaneous charges/payment to guest's folios.
January 2013
to
March 2014
Mastercorp Scottsdale, AZ Houseman Notified building managers about needed repairs and replacement equipment. Traveled to and from work sites in a timely manner. Safely operated equipment such as company vehicles, floor buffers and carpet machines. Cross-trained and provided back-up for other customer service representatives when needed.
January 2011
to
December 2012
Whole Foods Market Paradise Valley, AZ Courtesy Clerk Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings.
Education and Training
2012
Barry Goldwater Phoenix, AZ

Graduated with Honor Roll. CPR certified after attending Emergency Medical training through Glendale Community College. Currently pursuing an associates degree in Life Sciences.