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Professional Summary
Dedicated results-focused leader specializing in building solid teams, creating strategic initiatives, providing world-class customer services and cultivating a strong company image. Offering 8 years of experience towards supporting a top employer in driving revenue growth and profitability.  
Skills
  • Expense/Labor Control
  • Data/Records Management
  • Client/Business Relations
  • Strategic Analysis/Planning
  • Advertising/Promotions
  • P&L Management
  • Shrink Reduction/Loss Control
  • Customer Service Excellence
  • Staff Training/Development
  • Adaptability
Work History
Independent Contractor, 08/2016 to Current
 Uber – Stamford, CT
  • Created a Microsoft Works Spreadsheet to maintain files used to track business related and personal expenses.
  • Manage routes through use of apps and GPS to effectively, accurately and promptly ensure that the client arrives safely, and in a timely manner to each destination.
  • Assure that the vehicle is maintained in excellent condition and cleaned regularly.
  • Provide an overall superior service that is professional and welcoming to diverse clientele, in an effort to promote the company name in a positive manner beneficial to the companies success.
  • Accomplished more than 650 5-Star rated trips with 29 documented compliments received.


General Manager, 09/2015 to 08/2016
 Advance Auto Parts – Watertown, CT
  • Propelled the districts worst performing store, into the second best out of 13 stores in the district in the first 3 months.
  • Reversed the stores consistent downward spiral by overhauling and correcting systems and processes, by utilizing training programs and changing certain personnel.
  • Corrected issues such as internal theft, lagging customer service and poor morale.
  • Received an Elite A-Team award for 130% sales to target goal accomplishment, while achieving an 11% sales comp.
  • Developed many entry-level associates to leadership positions, while quickly becoming one of the primary trainers of new store managers and associates across the district.
  • Instructed staff on appropriately handling difficult and complicated sales.


Assistant General Manager, 03/2010 to 09/2015
 Advance Auto Parts – Waterbury, CT
  • Assisted the General Manager with a successful integration process when Advance Auto acquired CarQuest.
  • Demonstrated exemplary expertise in the complete sales cycle to secure new commercial accounts and maintain existing business.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Assembled a second source shelf stocked with hard to find European fluids, which resulted in more customer options and lead to increased sales and profitability.
  • Planned budgets and authorized payments and merchandise returns.
  • Recognized by the executive team for exceptional sales performance by exceeding challenging personal sales targets for 33 consecutive periods, helping lead to promotion as a General Manager.


Salesperson, 02/2008 to 03/2010
 Advance Auto Parts – Southington, CT
  • Advised customers on correct parts to purchase based on their descriptions of the particular automotive issue.
  • Replenished the shelves using the back stock program in place while utilizing an RF Scanner.
  • Performed daily facing of product and maintained fixtures and displays.
  • Cleaned store as necessary on a daily basis.
  • Effectively used add-ons to increase dollars per transaction, while providing the entire solution to each specific customer project.

Education
High School Diploma: 2006
 Hill Regional Career High School - New Haven, CT
Automotive Technology Diploma: Automotive Training , 2009
 Porter and Chester Institute - Watertown, CT
  • Finished in top 5% of the class
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Professional Summary

Licensed Practical Nurse with 3 years experience. Currently working in Corrections. Experience working with the developmentally disabled population. Looking to expand knowledge and skills. Strong desire to work in the Obstetrics and Gynecology field.

Licenses

Licensed Practical Nurse in the State of Massachusetts, License number LN91115

Basic Life Support (BLS) Certification 2012 to present

Skill Highlights
  • Medication administration expert
  • Committed to compliance reporting and education
  • Experienced in a wide variety of care including chronic, acute, mental health, and detox
  • Dependable
  • Motivated
  • Excellent communication
  • Ability to multi-task
Professional Experience
Licensed Practical Nurse
February 2015 to Current MPCH-MCI Cedar Junction － Walpole, MA Medication administration, including glucose testing and insulin injections, medication non-compliance counseling and education, vaccine education and administration, conduct intake assessments, wound care, utilize mental health nursing skills, work as part of a team responding to codes for emergency care.
House Nurse
February 2014 to February 2015 The Ledges － Hopedale, MA

Provided nursing care to individuals with developmental disabilities. Conducted routine skin checks and basic assessments. Administered treatments as needed.
Independent Contractor
 Horace Mann Educational Associates － Franklin, MA Provided respite care to individuals with developmental disabilities. Care included assistance with activities of daily living, meal preparation, and medication administration.
Education and Training
Practical Nursing, 2013 Tri-County RVTHS Practical Nursing Program － Franklin, MA, 02038

Preparation for the roles of Provider of Care, Manager of Care, and Member within the Discipline of Nursing. These roles include the core components of: Professional Behavior, Communication, Assessment, Clinical decision making, Interventions, Teaching and learning, Collaboration, and Managing care.
Certificate : Nursing Assistant, 2011 Emerson CNA Training School － Milford, MA

Successfully completed 115 hours of coursework in Certified Nursing Assistant and Home Health Aide
Certificate : Pharmacy Technician Newbury College － Brookline, MA, USA Successfully completed Pharmacy Technician course
This resume is created in 7 minutes.
Professional Summary
Skilled Sales Associate with 5-year track record of success. Maintain professional and calm demeanor under pressure. Thrive in high volume environments where knowledge, composure, and interpersonal abilities are keys to success.
Skills
  • Strong client relations
  • Customer-service oriented
  • Multi-tasking strength
  • Goal-oriented
  • Strategic thinker
  • Product knowledge
Work History
Assistant Manager, 07/2011 to 03/2016
 Guitar Center – Lake Forest
  • Consistently top sales performer.
  • Emphasized product features based on analysis of customers' needs and on technical knowledge of product capabilities and limitations.
  • Work closely with area sales manager and store manager in the administration of daily duties and store goals.
  • Arranging store displays to create maximum revenue sales.
  • Diffused difficult situations with customers.
Independent Contractor, 06/2016
Uber – Mission Viejo
  • Ensured that customer arrived safely and timely to their destination while creating customer satisfaction.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety.
Education
Associate of Arts: Live Performance, 2009
 Musicians Institute - Hollywood
Accomplishments
  • Promoted to assistant store manager.
  • Achieved top producer in 2014 with 1.2 million in sales.
  • Highest sales in district and region for 2014.
This resume is created in 7 minutes.
Objective
Seeking an opportunity where i can utilize my skill and training for the success of the agency.
Skills
  • Independent contractor
  • Waitress
  • Health care provider
  • Call Center Representative
  • intake Coordinator
  • Loan Processor
Accomplishments
Delivered shipments to customers throughout Chicago Land region averaging over 100 miles daily.
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Recognized by peers and management for going above and beyond normal job functions.
Experience
Reliable Express Transporttation Griffith, IN Independent Contractor 08/2016 to 01/2017 Delivered pharmaceutical to Methodist Community Hospital, as well as postal bags of mail to the post offices throughout the Chicago land region.
Iron Skillet Gary, IN Waitress 01/2016 to 07/2016 Accepted payment from customers and made change as necessary. Assisted co-workers. Assisted diners with seating as needed Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash etc.
Enterprise Recovery Systems Westcheser, IL Loan Processor 12/2009 to 12/2011
Processed loan applications to the Department of Education
Trained call representatives regarding proper documentation submission and scripting.
Documented information on appropriate screens and uploaded applications
Education and Training
GED 2001 Harold Washinton, Chicago, IL, Cook

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