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Professional Summary

Dedicated General Manager with seven years experience in store management. Highly focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success.

Skills
  • Goal attainment
  • Effective leader
  • Organized
  • Relationship building
  • Consistently meet goals
  • Exceptional interpersonal communication
  • Operations management
  • Verbal and written communication
  • Deadline-oriented
  • Efficient multi-tasker
  • Customer service-oriented
  • Team leadership
  • Online conferencing
  • Conflict resolution
Work History
Dec 2012 - Current Clifton, NJ
General Manager / A.C. Moore Arts and Crafts
  • Direct day-to-day operations of store generating $5-Million in annual revenue.
  • Built relationships with customers to increase likelihood of repeat business.
  • Recruited individuals who would bring passion and dedication to the positions at hand.
  • Reduced store shrink to 1.23% through customer engagement protocols and close monitoring of billing issues.
  • Assigned work to team members based on company needs, personal strengths and job knowledge.
  • Communicated clear expectations and goals to each team member.
  • Immediately addressed problems with team members or customers to promote quick and successful resolution.
Feb 2010 - Dec 2012 Ithaca, NY
USB Test Lab Technician / MCCI Corporation
  • Created and executed interoperability stress testing standards of USB 3.0 driver software against peripheral devices ensuring quality of all end-user software releases.
  • Verified data integrity and accuracy.
  • Assisted in USB-IF certified compliance test support for end-user customer host systems.
  • Coordinated procedures for facility and equipment modification, including the maintenance and replacement of machines.
  • Maintained quality assurance and customer satisfaction objectives.
Dec 2008 - Feb 2010 Palatine Bridge, NY
Assistant Manager / Dollar General
  • Encouraged the sales staff to cross-sell complementary products and services to customers.
  • Handled scheduling duties to ensure that the store was properly staffed at all times.
  • Recruited individuals who would bring passion and dedication to the positions at hand.
  • Prioritized culture of helping customers over completing other routine tasks in the store.
  • Followed merchandising guidelines to present visually appealing displays.
2004 - 2008 Oneonta, NY
Assistant Technician / Technology Services at SUNY College at Oneonta
  • Responsible for installation and repair of various classroom technologies including television and video production equipment, smart boards, projection systems, faculty and student computers, lectern switches, and other A/V systems. 
  • Supervised team members with troubleshooting and diagnostics of equipment while overseeing cataloguing of inventory for Technology Services.
  • Responsible for erasing  campus computers to donate to local schools.
  • Ensured expedient repair for  minimal equipment downtime.
Education
Oneonta, NY
Bachelor of Science in Mass Communications State University of New York College at Oneonta
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Summary
 Service-focused professional with a knack for building productive working relationships desires an part-time opportunity. Safety-oriented and analytical with excellent collaboration and organizational skills. 
Key Skills
  • Self Starter
  • Strong Customer Service
  • Intermediate Computer
  • Safe Driving Record
  • Effective Teacher/Mentor
  • Excellent Communicator
  • Dependable and reliable
  • Adaptable Team Player
​ 
Relevant Professional Experience
Technology:
  • Set-up new computer networks/systems according to a specified operating system and software packages. 
  • Performed complex calculations to establish installation specifications.
  • Lead Technician for roll-out of VoIP throughout the entire company.
  • Provided multidivisional monitoring, support, and troubleshooting of critical systems and applications.
  • Provided support for production software operating across multiple functional areas.
  • Utilized various monitoring tools and scheduling platforms.
Teaching/Mentoring:
  • Simplified training manual for new employees and provided training for new hires.
  • Provided training direction, encouragement, motivation, and nutritional advice to prepare students to play sports and learn to serve as a member of a team. 
  • Planned, organized, and conducted practice sessions.
  • Explained and enforced safety rules and regulations.
  • Planned and directed physical conditioning programs to enable students to achieve maximum performance/fitness.
  • Instructed individuals or groups in sports rules, game strategies, and performance principle as well as life principles.
  • Served as a sounding board/mentor for troubled youth to suggest appropriate ways of handling life events.
Work Experience
Incident Facilitator Jun 2014 to Dec 2016
TEKsystems Greensboro, NC, NC
Advanced Support Technician Sep 2002 to Dec 2013
Time Warner Maitland, FL
Education
Certifications, Cisco Networking Fundamentals; PC/Networking Support Specialist Program Valencia College East Campus Orlando, FL, United States
Associate of Science, Computer Repairs/Robotics Cittone Institute Edison, NJ
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Summary

# 1 Equipment Technician & Installer with 10 Years Experience Extensive background in Restaurant Equipment, Beverage dispensers, Water filtration,.Hot & cold Vending & Espresso Machines.Refrigeration # 2 ASE Certified Mechanic with 20 Years Experience Extensive background In all aspects of auto and truck Repairs all makes and models From antiques to 2012 hybrids

Skills
  • OSHA regulatory compliance
  • Blueprint reading and interpretation
  • Quality control
  • Troubleshooting
  • Utilizing scanner systems
  • Computer literate
  • Customer service experience
  • Troubleshooting at component level
  • Good mechanical aptitude
  • Power tools
  • Production line/assembly line forklift experience
  • Proficiency with mechanical and electric tools
  • Automotive Service Excellence certified
  • Automotive And Truck Refrigeration Certified
  • Analyze operation of malfunctioning electrical & and electronic Equipment Understand technical operating service & repair manuals Read work orders Instructions Formulas or charts Fabricate ,assemble,disassemble manufactured products by hand Repair Or replace electrical wiring,circuits and fixtures Bend tubing and conduits Understand pressure gauges and solder,wires braze ,cut ,bend ,thread pipes for water and air Ability to perform plumbing techniques, replace meters, regulators.related or control devices
Accomplishments

Equipment Maintenance

  • Performed routine maintenance on equipment on as-needed basis.

Inventory Control

  • Restocked and organized items as necessary and as directed.

Purchasing

  • Maintained inventory of spare parts inventories and completed purchase requisitions as necessary.

Product Inspection

  • Inspected products to ensure highest quality.

Machine Repair

  • Detected machine malfunctions and problem-solved accordingly.
  • Repaired, maintained and replaced parts on dies.

Experience
Equipment Refurbish Technician
December 1979 to June 1990
City Brothers Equipment Repairs Los Angles, Californa

Restaurant equipment refurbish coffee brewers Espresso"s to carbonated beverage dispensers , plumbed in water cooler and reverse osmosis filtration systems ,Travel thru out California Installing and repairing equipment for vendors

Supplied technical and customer service support by phone and in person.Inspected and tested machinery to diagnose malfunctions.Assembled wiring, electrical and electronic components.Adjusted functional parts of devices and control instruments.Routinely checked fluid levels and replaced filters.Recorded the type and cost of maintenance and repair work.Troubleshooted equipment by running electrical and electronic testing devices.Completed routine preventative maintenance..

Fleet Mechanic Manager
January 2009 to December 2012
Affordable Automotive repair Phoenix, Arizona

Perform delivery Auto inspection too provide safety for employees , Perform preventive maintenance too insure proper performance .Trouble shoot malfunction ,leaks, overheating, emissions failures, or drivers complaints. Accurately read blueprints and repair manuals to identify mechanical problems and fix them.Completed all repairs and maintenance work to company standards.Counted and verified orders picked to ensure accuracy.Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.Processed work orders and prioritized jobs.Responsible for promoting safe and clean working environment.Reviewed work orders and communicated with prior shift to assess work needs for the day.Unloaded incoming inventory and placed products onto shelves.Utilized facility tracking system to keep accurate records of completed repairs.Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.

Education and Training
GED : High School Diploma, 2005 Stratford Career Institute Washington, Dc, United States
Automotive Repair, 1980 North valley Occupational San Fernado, California, United States
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Summary

Hard working diesel technician proficient in problem solving complex repair issues while consistently delivering quality service. Technician with extensive hands-on experience in engine repairs and replacement.

Familiar with maintaining a neat and clean workspace for optimal productivity. Able to test, diagnose and correct issues with speed and accuracy. Good communicator with an organized approach and solid understanding of priorities.

Highlights
  • Superior customer service
  • Diagnosis and repair 
  • Electrical systems
  • Analytical and diagnostic software 
  • Brake repair and replacement
  • Suspension and alignment 
  • Preventative maintenance

Experience
Diesel Technician Worley ECR | Deadhorse, AK | Sep 2019-May 2020
  • Performed warranty service and filed all paperwork.
  • Checked and replaced clamps, brackets, hoses and other system components.
  • Diagnosed systems by troubleshooting malfunctions and tracing problems.
  • Completed repair, maintenance and quality inspections on vehicles such as winch tractors and Vac trailers.
  • Removed malfunctioning parts and repaired components or installed new ones.
  • Placed orders for parts necessary to complete vehicle repairs and installations.
  • Completed preventative maintenance on engines, transmissions, tires and other vehicle systems.
  • Operated specialty equipment, standard tools, and gauges to complete assessments and repairs.
  • Evaluated all vehicle systems to assess function and uncover defects.
  • Diagnosed problems with brakes, steering and transmissions using visual inspections, computer programs and specialized equipment.
  • Performed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
  • Put in new vehicle systems and components.
Technician Trailercraft Freightliner Of Alaska | Anchorage, AK | Jun 2018-Sep 2019
  • Kept detailed records of all repairs, labor involved, and parts used
  • Prepared appropriate maintenance forms and records for accountability
  • Interpreted manuals and manufacturer instructions to effectively install and troubleshoot devices
  • Evaluated all vehicle systems to assess function and uncover defects
  • Performed checklist of fluid levels, air filter, tire pressure and more as part of service orders
  • Put in new vehicle systems and components
  • Reviewed repairs with customers and advocated for vehicle safety
  • Placed orders for parts necessary to complete vehicle repairs and installations
  • Tracked findings and all actions taken in computer system
  • Operated specialty equipment, standard tools, and gauges to complete assessments and repairs
  • Diagnosed problems with brakes, steering and transmissions using visual inspections, computer programs and specialized equipment
Owner Operator/ Senior Diesel Technician DC Mobile Truck Repair LLC | Greenville, South Carolina | Aug 2015-Jun 2018
  • Increased revenue by acquiring maintenance accounts, and selling service product to potential reoccurring accounts.
  • Managed the day-to-day tactical and long-term strategic activities within the business.
  • Reviewed and approved billing invoices and expense reports.
  • Maintained account plans for 10 top client accounts.
  • Coached and mentored 5 staff members by offering constructive feedback and taking interest in their long-term career growth.
  • Serviced air conditioning, heating, engine-cooling and electrical systems.
  • Followed checklists to verify that all important parts were examined.
  • Examined vehicles to determine the extent of damage or malfunctions.
  • Communicated with customers regarding vehicle issues and potential repairs.
  • Repaired and replaced belts, hoses and steering systems.
  • Executed all phases of power system tear down and repair.
  • Operated pneumatic tools and air compressors.
  • Removed and replaced tires, shocks, struts and brakes.
  • Contributed to repeat and referral business by using strong customer service and problem solving skills.
  • Organized work records and filed reports.
  • Overhauled and repaired engines and motors
  • Ordered accurate amounts of parts and supplies to maintain necessary inventory.
  • Reviewed the work of 5 diesel mechanics.
  • Worked on a variety of vehicles from automotive cars to class 8 vehicles.
  • Transported customers to and from the shop for the customer service program.
Senior Diesel Technician/ Road Call Technician All-Pro Truck Repair | Taylors, South Carolina | Jun 2013-Sep 2015
  • Followed checklists to verify that all important parts were examined.
  • Serviced air conditioning, heating, engine-cooling and electrical systems.
  • Rebuilt faulty assemblies, including steering systems and linkages.
  • Examined vehicles to determine the extent of damage or malfunctions.
  • Specialized in servicing brakes and fuel systems.
  • Communicated with customers regarding vehicle issues and potential repairs.
  • Operated pneumatic tools and air compressors.
  • Organized work records and filed reports.
  • Overhauled and repaired engines and motors.
  • Reassembled engines and made adjustments as needed.
  • Installed timing gears and timing belts.
  • Ordered accurate amounts of parts and supplies to maintain necessary inventory.
  • Reviewed the work of 4 diesel technicians
  • Guided mechanics with decisions concerning repair and replacement of parts.
  • Worked on a variety of vehicles, including semi-trucks and tow trucks.
  • Transported customers to and from the shop for the customer service program.
Service Tech Driver/diesel Mechanic snider fleet solutions | Columbia, South Carolina | Mar 2012-Jun 2013
  • Followed checklists to verify that all important parts were examined.
  • Serviced air conditioning, heating, engine-cooling and electrical systems.
  • Examined vehicles to determine the extent of damage or malfunctions.
  • Communicated with customers regarding vehicle issues and potential repairs.
  • Repaired and replaced belts, hoses and steering systems.
  • Operated pneumatic tools and air compressors.
  • Removed and replaced tires, shocks, struts and brakes.
  • Contributed to repeat and referral business by using strong customer service and problem solving skills.
  • Repaired and replaced radiators and water pumps.
  • Guided mechanics with decisions concerning repair and replacement of parts.
  • Worked on a variety of vehicles, including semi-trucks and tow trucks.
Diesel Technician Christopher Freightliner | Greenville, South Carolina | Dec 2011-Mar 2012
  • Followed checklists to verify that all important parts were examined.
  • Serviced air conditioning, heating, engine-cooling and electrical systems.
  • Rebuilt faulty assemblies, including steering systems and linkages.
  • Examined vehicles to determine the extent of damage or malfunctions.
  • Repaired and replaced belts, hoses and steering systems.
  • Operated pneumatic tools and air compressors.
  • Repaired and replaced radiators and water pumps.
  • Worked on a variety of vehicles, including semi-trucks and tow trucks.
  • Performed warranty service and filed all paperwork.
  • Diagnosed systems by troubleshooting malfunctions and tracing problems.
  • Placed orders for parts necessary to complete vehicle repairs and installations.
  • Diagnosed problems with brakes, steering and transmissions using visual inspections, computer programs and specialized equipment.
  • Completed preventative maintenance on engines, transmissions, tires and other vehicle systems.
  • Tracked findings and all actions taken in computer system.
Service Tech Driver/diesel Technician snider fleet solutions | Greenville, South Carolina | Sep 2011-Dec 2011
  • Followed checklists to verify that all important parts were examined.
  • Serviced air conditioning, heating, engine-cooling and electrical systems.
  • Examined vehicles to determine the extent of damage or malfunctions.
  • Repaired and replaced belts, hoses and steering systems.
  • Operated pneumatic tools and air compressors.
  • Performed warranty service and filed all paperwork.
  • Diagnosed systems by troubleshooting malfunctions and tracing problems.
  • Checked and replaced clamps, brackets, hoses and other system components.
  • Reviewed repairs with customers and advocated for vehicle safety.
  • Completed preventative maintenance on engines, transmissions, tires and other vehicle systems.
  • Performed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
  • Tracked findings and all actions taken in computer system.
  • Diagnosed problems with brakes, steering and transmissions using visual inspections, computer programs and specialized equipment.
  • Evaluated all vehicle systems to assess function and uncover defects.
  • Placed orders for parts necessary to complete vehicle repairs and installations.
  • Removed and disassembled defective diesel engines in automobiles, trucks, buses and construction vehicles to complete repairs.
Diesel Technician Christopher Freightliner | Greenville, South carolina | Jul 2010-Sep 2011
  • Followed checklists to verify that all important parts were examined.
  • Serviced air conditioning, heating, engine-cooling and electrical systems.
  • Examined vehicles to determine the extent of damage or malfunctions.
  • Specialized in servicing brakes and fuel systems.
  • Repaired and replaced belts, hoses and steering systems.
  • Operated pneumatic tools and air compressors.
  • Removed and replaced tires, shocks, struts and brakes.
  • Repaired and replaced radiators and water pumps.
  • Worked on a variety of vehicles, including semi-trucks and tow trucks.
Diesel Technician G&S Truck Repair | North Charleston, South Carolina | May 2007-Jul 2010
  • Serviced heating, engine-cooling and electrical systems.
  • Examined vehicles to determine the extent of damage or malfunctions.
  • Specialized in servicing brakes and fuel systems.
  • Repaired and replaced belts, hoses and steering systems.
  • Operated pneumatic tools and air compressors.
  • Rebuilt and repaired engines.
  • Contributed to repeat and referral business by using strong customer service and problem solving skills
  • Repaired and replaced radiators and water pumps
  • Overhauled and repaired engines and motors.
  • Reassembled engines and made adjustments as needed.
  • Installed timing gears and timing belts.
  • Worked on a variety of vehicles, including semi-trucks and tow trucks.
Education
GED: general GED South Carolina Department of Education | | greenville, south carolina, usa | | 2004

took and passed the GED exam

Associate of Applied Science: Automotive Mechanics Greenville Technical College | Greenville, SC
  • Took two semesters of automechanics till transferring my interest to Diesel mechanics
Certifications

Unescorted North Slope Safety Orientation with H2S/FeS