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Consumer Specialist Jun 2017 to Current
Office Of The Attorney General For The State Of Idaho Boise, ID
  • Mediate consumer complaints between businesses and consumers on behalf of the consumer. Draft letters requesting communication from the company in question, review company responses, and communicate resolutions to consumers.
  • Successfully handle large number of complaints at once, coordinate discussions between business and consumers, and respond to both parties in a timely manner.
  • Schedule and attend outreach events, including answering questions regarding consumer protection, financial literacy, scamming techniques and distribution of consumer protection literature.
  • Exhibit knowledge on the Idaho Consumer Protection Act, Landlord and Tenant Law, and Senior Citizen Laws. Process and file all “Organization Exempt from Income Tax” forms and “Class Action Fairness Act” documents sent to the state of Idaho. Track total volume of these documents for annual reports.
  • Answer phone calls and direct consumers in the appropriate course of action regarding scams, attempted fraud, and consumer complaints.
  • Conduct clerical duties for the department, such as filing, reorganization of the filing system, and organization/ordering of office supplies for the Consumer Protection and Civil Litigation departments.
  • Perform running duties for both Consumer Protection and Civil Litigation, including coordination of document pick-up and delivery with varying divisions.
  • Perform process service duties for Civil Litigation for upcoming court dates.
Field Worker Aug 2016 to Nov 2016
Lincoln Strategy Group
  • Door to door activities for Murkowski 2016 such as giving surveys, giving out literature and talking with constituents about Lisa Murkowski and her reelection campaign
Field Worker May 2014 to Nov 2014
Sullivan 2014
  • Door to door activities for Sullivan 2014 such as door knocking, phone banking, dropping literature off to constituent doors, surveying voters.
Legal Aide Apr 2014 to Jan 2017
Law office of James McCollum
  • Assist in the editing, drafting, and proofreading of Real Estate documents for Home Owners Associations and builders and the filing of them with the State of Alaska, and the State Recorders Office. 
  • Creation of all form Real Estate Documents for the use on other projects.
  • Supported a team of two attorneys with the opening of cases with the court, filing of pleadings, motions, and various court documents.
  • Answering phones, organizing the office, and restocking of office supplies.
  • Assisted the litigation attorney with trial prep, and in the courtroom.
  • Composed and typed letters of correspondence, organized legal memoranda and client correspondence. 
  • Examined Deeds of Trust to determine the grantor, grantee, trustee, and loan amount.
Seasonal Customer Service Agent Jun 2013 to Oct 2013
Great Alaskan Holiday
  • Assisted customers with getting their motorhomes set up and explained how to work everything in the motorhome.
  • Informed customers of add-ons that were available for them to use while on the road and delivered them to the customer at their motor home.
  • Inspected the motorhomes for damage before they left and upon return.
  • Delivered prompt, accurate and excellent customer service.
    Teller I May 2012 to Sep 2012
    First National Bank Alaska
    • Established new customer accounts including checking, savings, lines of credit and loans.
    • Provide customer service in a fast-paced environment
    • Performed check and cash deposits, and cash withdrawals to and from accounts
    • Adhered to First National Bank Alaska's security and audit procedures.
    • Experienced with banking procedures and regulations.
    • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
    Landscaper Nov 2010 to Mar 2012
    Arctic Green, LLC
    • Head of the watering crew, responsible for making sure that all the lawns, trees, plants and flowers were watered on a weekly basis in accordance with the schedule.
    • Responsible for the coordination of planting flowers and other annuals for all commercial and residential clients, the maintenance of them throughout the summer, and replacing any that were damaged or dead.
    • Coordinated with and assisted the main landscaping crew on projects and assisted with the completion of any work needed.
    • Organizing and cleaning the warehouse and gated off yard.
    Bachelor of Science, Labor and Employment Relations 2020 The University of Pennsylvania School of Labor and Employment Relations
    Coursework with an emphasis on employment law, recruitment and selection, talent management and development, human resource management, benefits and compensation, and industrial organization.
    Minor in Dispute Management and Resolution 
    Coursework with an emphasis in the management and resolution of problems created by difference in attitudes, beliefs, values, and behavioral preferences of individuals primarily in interpersonal, group, organizational, and international contexts. 
    Finance and Economics University of Alaska Anchorage Anchorage, AK, United States Coursework in Finance, Accounting, Economics.
    10 key, Microsoft Word, Powerpoint, Outlook, Excel, Access, Internet Research, Multi-Task Management, Minute Taking, Data Entry, Creative Problem Solving, Active Learning, Client Relations, Filing, Letters and Memos, Proofreading, Reading Comprehension, Accounting.
    Sigma Alpha Epsilon (Alaska Alpha) Spring 2014 - Fall 2016.
    Positions held: Athletics Chair
    Athletics Letter for Football (Presentation College 2013)
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    Dependable, hard-working Christmas tree farmer and landscaper with over 10 years of experience.
    Tree farmer/seller Nov 2007 to Current
    Rash's Tree Patch Winston-Salem, NC
    Assisting in all areas of Christmas tree farming. Began with cutting the trees off the mountains near West Jefferson, NC and eventually grew into all other aspects of the work over the following decade.
    • Training/Supervising 15+ employees per season
    • Restocking and organizing items as necessary and as directed.
    • Cutting/carrying the trees
    • Bailing the product for transportation
    • Loading/Unloading of the trees
    • Working with customers
    • Pruning limbs and picking cones
    • Maintaining a clean and friendly work environment
    Landscaper Jan 2011 to Current
    Self-employed Winston-Salem, NC
    Along with taking care of my mother's and grandparent's properties, additional work accrues through word-of-mouth. A brief listing of the scale of work includes:
    • Lawn mowing/blowing
    • Mulching
    • Edging
    • Garden installation/maintenance
    • Gutter maintenance
    Landscaper Feb 2013 to Nov 2013
    Smith Brothers Landscaping Winston-Salem, NC
    A landscape crew consisting mostly of 3 brothers offering carpentry, hardscaping and softscaping.
    • Drainage installation
    • Dry wall stacking
    • Walkway installation
    • Tree removal
    • Reliable in independent and group environments
    • Consistent work history
    • Solid communication skills
    • Strong work ethic
    • Strong organizational skills
    • Manual labor skills
    • Proficiency with mechanical and electric tools
    • Timely/Punctual
    Education and Training
    Communication Studies Appalachian State University Boone, NC
    • Achieved over 100 hours of credit majoring in communications with a minor in photography.
    • Achieved the rank of Eagle Scout​ in the Boy Scouts of America.
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    Professional Summary
    Friendly Sales Associate adept at working in diverse retail and customer service environments who is self-motivated with exceptional communication skills.
    • Multi-tasking ability
    • Creative problem solver
    • Strong client relations
    • Quick learner
    • Leadership development
    • Self-motivated
    • Project management
    • Effective leader
    • Clean driving record
    • All-weather worker
    • Physically fit
    • Conflict resolution
    Work History
    Team Member, 11/2015 to 04/2016
    Marc's 7511 W Ridgewood dr
    • Answered product questions with up-to-date knowledge of sales and store promotions.
    • Maintained cleanliness and presentation of stock room and production floor.
    • Communicated all store initiatives and promotions to customers to generate return business.
    • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
    • Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
    Store Clerk, 08/2016 to 11/2016
    Save-a-lot 6339 Olde York
    • Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
    • Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.
    • Trained new cashiers on procedures, customer service and sales techniques.
    • Provided an elevated customer experience to generate a loyal clientèle.
    • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
    • Asked open-ended questions to assess customer needs.
    • Politely assisted customers in person and via telephone.

    Landscaper , 05/2016 to 08/2016
    Beamer's Landscaping Brunswick, Oh

    • Cared for established lawns by mulching, aerating and weeding.
    • Repaired established lawns using seed mixtures and fertilizers recommended for particular soil type and lawn location.
    • Pruned trees, shrubs and hedges using shovels and spades.
    • Planned and cultivated lawn and planted areas using rakes, scoops, and shovels.
    • Deadheaded annuals and flowering perennials to encourage further flowering and growth.

    Store Clerk, 11/2016 to 02/2017
    Circle K 8911 Day dr
    • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
    • Provided an elevated customer experience to generate a loyal clientèle.
    • Asked open-ended questions to assess customer needs.
    • Greeted customers entering the store to ascertain what each customer wanted or needed.
    • Received customer payments.
    • Processed customer returns.
    • Trained new cashiers on procedures, customer service and sales techniques.
    Account Management Specialist, 09/2017 to Current
    Sandow Business Solutions, Inc. Independence, OH
    • Created sales contacts with on- and off-premise accounts.
    • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
    • Answered customer questions about the product availability and installation times.
    • Promoted to Team Leader within 1 month.
    • Handled the hiring and training for the new hires added to my team.
    High School Diploma: 2015
    Valley Forge High School - 9999 Independence Blvd
    Associate of Applied Science: Undecided , Current
    Tri-c Community College - 11000 Pleasent Valley Road
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    I am an honest and hardworking worker looking for job opportunities in my local Saint Helen's community. Having a proven track record of reliability and consistency I'm eager to join a team and apply my contagious work ethic to the benefit of a growing business in the area.
    • Hardworking & Dependable
    • Motivated & Energetic
    • Friendly & Engaging 
    • Detail Oriented
    • Customer Service Minded
    • Team Player Mentality 
    01/1986 to 06/2005
    Newspaper Delivery Midland Reporter Midland, TX Longtime delivery partner with the Midland Reporter-Telegram in Midland Texas. Effectively and efficiently managed delivery route for nearly two decades delivering newspapers and engaging members of my local community.
    04/2004 to 07/2008
    Landscaper Self Employed Midland, TX Mowed and edged lawns and flowerbeds using various trimmers and mowers. Raked leaves and disposed of yard debris. 
    02/2002 to 05/2002
    Stocker/Customer Clerk Lawrence Brothers IGA Stanton, TX Stocked shelves, assisted with bagging of groceries, and addressed customer questions and concerns.
    High School Diploma Stanton High School Stanton, TX, USA
    Volunteer and community involvement, sports and athletics, reading
    • Jim Carpenter
    • Retired Sheriff and Friend
    • Betty Bundy
    • Columbia Community Health