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Professional Background

Disability worker professional in all services, working with healthcare professionals and families and giving clients continuous support through caring, Good open communication.

True leader able to think outside the box. Looking for a role in Disability service offering a challenging environment and career advancement.

Skill Highlights
Professional Experience
Acting Team Leader
July 2019 to Current
Life Without Barriers Lismore
  • Translated management orders into actionable plans for team members
  • Performed various troubleshooting tasks, including roasters and stuff issues
  • Optimized team performance by giving inductions and training to new employees on , (cirts, Kronos, I-sight) and genrual procedures, organizational policies
  • Troubleshot problems
  • Documented services and collected required data
  • Act on concerns From stuff to maintain optimal care for all client needs
  • Assist clients with working towards their NDIS goals
  • Create roasters for two Life Without Barrier Supported Independent Living homes
  • Data entry,
  • Updateing our records so they are compliant with NDIS standards
  • Payroll
Disability Support Worker
October 2011 to June 2019
Life Without Barriers Lismore
  • Helped clients maintain daily living standards by assisting with personal hygiene needs
  • Worked with supervisory medical staff to review cases and improve care
  • Monitored vital signs and medication use, documenting variances and concerning responses
  • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
  • Completed administration work and paperwork for over 6 clients
  • Created detailed and person centered plans to best support over all clients
  • Transported patients to and from medical, dental and personal care appointments
  • Coordinated with doctors and registered nurses to develop care plans for patients
  • Assisted patients with daily personal hygiene tasks by providing bathing, dressing and grooming
  • Reported concerns to supervisory management to maintain optimal care for all client needs
  • Administered medication to patients according to strict schedules
Attendant Carer
October 2004 to October 2011
Life Without Barriers Ballina NSW
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
  • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat
  • Helped clients maintain daily living standards by assisting with personal hygiene needs
  • Monitored vital signs and medication use, documenting variances and concerning responses
  • Worked with supervisory medical staff to review cases and improve care
  • Ambulated individuals with safe and effective strategies around home, public and medical locations
Registered Nurse
February 1997 to February 1998
Banktown Lidcombe Health Services Bankstown NSW

Worked in rotations in recovery ( in Theatre) and Othopedics ,Age Care Medical Ward)

All RN duties.

Education and Training
Bachelor of Nursing : Nursing Southern Cross University Lismore
Certifications
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Professional Summary
To obtain a responsible position where i can utilize my skills, experiences and growth.
Skills
  • Strong interpersonal skill
  • Cash handling and management 
  • Exceptional time management skills
  • Gal- orientated
  • Detail orientated
  • Creative problem solver
  • Strong  conflict and resolution skills
  • Excellent Work Ethic 
  • Positive and friendly
  • Quick learner
Work History
Waitress/ Server, 03/2012 to Current
Mr. J's Lounge Milwaukee, WI
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Consistently provided professional, friendly and engaging service. 
  • Developed and maintained working relationships with others to reach business goals.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guest. 
  • Maintained update knowledge of all menu items, specials, liquor brands, beer and alcoholic selections.
Child Care Assistant, 02/2014 to 12/2016
Adrienne Tiny Tots milwaukee, wi
  • Maintained daily records of children's individual activities, behaviors, meals and naps.
  • Engaged with children individually to meet their emotional and physical needs.
  • Maintained a child-friendly environment by allowing frequent access to outdoor activities.
  • Assisted the lead teacher with reading development and mathematics skills.
  • Continually kept abreast of toy and children- related recalls and safety warnings.
Customer Service Officer, Fitness Instructor, Pool Lifeguard, 07/2008 to 01/2010
YMCA Milwaukee, WI
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Monitored activities in swimming areas to prevent accidents and provide assistance to swimmers,
  • Provided swimming instructions and lessons.
  • Inspect facility for cleanliness.


Education
Training Program CNA : 2013
Milwaukee Job Corps Center - Milwaukee, WI
High School Diploma: 2011
Richard Milburn High School - Virginia Beach, VA
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Summary
 I am seeking to leverage my professional experience and abilities to take on new challenge with an established company. Possessing uncompromising work ethic, time management, organization and prioritization qualities.
Skills
  • Interpersonal communications
  • Invoicing and billing
  • Expense reporting
  • Medical - Computer Charting
  • Schedule management
  • Shipping and receiving
  • Multitasking and prioritization
  • Flexible 
  • Organization and efficiency
  • Spreadsheet development
  • Specimen Collection
  • Deadline-oriented
  • Hiring and retention
  • Training and development
  • Compensation/payroll​
  • Personnel records maintenance
Experience
High Roller Wells LLC Pearsall, TX Office Manager 05/2012 to 04/2013
Conducted monthly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
Interviewed, on boarded, developed and oversaw daily activities of 5 clerical and administrative office personnel at 2 locations.
Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources.
Supervised 10 office staff members in daily tasks and performance.
Managed clerical needs of company employees, including copying, faxing and file management.
Collected records for hourly and salaried employees, and reviewed for accuracy.
Generated relevant paperwork and payroll reports.
Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.

Responded to telephone inquiries from clients, vendors and the public.
Oversaw office inventory by restocking supplies and making purchase orders.
Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Represented office personnel and company brand in regular client correspondence.
Coordinated daily and weekly schedules and monthly calendar obligations for 10 employees
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Created databases and spreadsheets to improve inventory management and reporting accuracy.

Good Shepherd Medical Center Longview, TX Patient Care Tech - Float Pool 01/2010 to 05/2011 Developed and maintained positive customer relationships through effective communication.
Promptly and efficiently distributed specimens to different facilities and labs. 
Retrieval of blood from lab for needed transfusions.
Collected urine and fecal samples.
Provided personal nursing care in pre- and post-operative situations.
Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion.
Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs on computer.
Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.

Education and Training
Certification: ACT WorkKeys / Soft Skills 2018 Heartisans Marketplace, Longview, TX, United States
Certification/ Liscense: Dental Assisting Texas A&M College of Dentistry, Dallas, TX, United States
Certification/ Liscense: CNA Kilgore College, Kilgore, TX, United States
Certification: Phlebotomy Tyler Junior College, Tyler, TX, United States
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Professional Summary
Experienced in working for airlines, with a record of successfully contributing to airline goals. Meeting on-time departure monthly requirements, ticket sale incentives, and being helpful and caring to help promote the company name are just a few goals achieved. Responsible and mature employee who thrives working with the public and works well under pressure. Has a passion for travel and learning about different cultures around the world.
Skills
  • People-oriented
  • Friendly demeanor
  • Expert problem solver
  • Customer service specialist
  • Experience in high-security 
  • Strong work ethic
  • Experienced in highly agitated situations 
  • Passion for travel
  • Well seasoned in safety management
Work History
Flight Attendant 04/2018 to Current
American Airlines Charlotte, NC
  • Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
  • Reassured and comforted passengers in personable manner during turbulent flights and unavoidable delays.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures.
  • Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
  • Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
  • Trained on operation of various aircrafts, including Airbus and Being .
Ground Service 01/2015 to 01/2018
CITY OF SPRINGFIELD Springfield, Mo
  • Addressed passengers' concerns about delayed and canceled flights and resolved the issue by giving them an understanding attitude and accommodating them to the best of my ability.
  • Maintained a friendly, positive attitude when dealing with distressed passengers.
  • Trained on operation of various aircraft, including (but not limited to) MD80 and Airbus A319/A320.
  • Promoted the safety, comfort and welfare of passengers by going above and beyond in costumer service to help the passenger in getting the information or assistance they need.
  • Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Barista 10/2017 to 02/2018
The Bean Counter Springfield, Missouri
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
  • Controlled line and crowd with quick, efficient service.
Sales Associate 11/2014 to 04/2015
Hollister Co. Springfield, MO
  • Kept work areas clean and neat at all times.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Engaged with customers in a sincere and friendly manner.

Lifeguard/Swim Instructor 03/2013 to 07/2014
The Ozark Community Center Ozark, MO
  • Maintained knowledge of current policies regarding pool activities.
  • Assessing emergancy situations, quickly determining their needs, and acting according to what is needed.
  • All opening and closing duties such as cleaning, maintaining chemical levels, and making sure everyone is out of the pool.
  • Calmly and efficiently taking care of unhappy costumers.
  • Enforcing rules and regulations of the pool and ensuring safety of costumers




Lifeguard 03/2012 to 09/2012
Nixa Aquatics Department Nixa, MO
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Engaged with customers in a sincere and friendly manner.
  • Enforced rules and safety for all costumers, while maintaining a fun atmosphere by keeping a close personal relationship with regulars, and being open to new relationships with new costumers for repeat business.  







Education
Associate of Arts: General Studies Ozark Technical Community College - Springfield, MO Spent a year studying the Japanese language and culture, and can speak basic conversations as well as read Katakana and Hiragana.