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Professional Summary

Experienced administrative professional with 14 years' expertise in logistics planning and customer service. Proven success in coordinating travel to international and themed destinations. Strong collaborator and leader focused on achieving team goals and world-class service initiatives. Knowledgeable in diverse locales, accommodations and points of interest. 

Core Qualifications
  • Regulations and compliance
  • Credit card payments
  • Administrative tasks
  • Relationship management
  • Oral and written communication
  • Timely project completion
Experience
Locomotive Maintenance Coordinator Sep 2015 to Feb 2019
 Railserve Inc. － Atlanta, GA

*Generated weekly preventative maintenance analysis in support of fleet of 170 locomotives valuing upward of $9.5 million.

*Coordinated the domestic and international shipment of 10-15 locomotives annually. 

*Partnered with third party freight provider; reduced costs by 15%. 

*Conducted weekly meetings to increase communication and strengthen internal and external relationships.

*Collaborated with Vice President of Operations, Director of Field Maintenance to facilitate projects, ensured timely close outs projects upward of $1.5 million annually.

*Provided leadership to project team by defining work scope, gathering quotes, outlined capital investment requirements. 

*Delivered status reports to stakeholders for budgeting and planning purposes.

*Prepared daily financial analysis; remained within $1.2 million budget.

*Served as liaison between the executive team, vendors, operational personnel, and governmental agencies. 

*Assisted the Director of Strategic Planning with growth initiatives; led to, 20% revenue increase. 
Accounts Manager May 2006 to Sep 2015
 Railserve, Inc － Atlanta, GA

*Reconciled accounts payable documents, including invoices to facilitate payments. 

*Established a streamlined invoice processing procedure resulting in more timely payments.

*Executed payroll processing on a bi-weekly basis with 100% accuracy rating, in addition to managing other payments.

*Produced financial reports to inform management of financial operations.

*Led employee training and education on various Accounting, Human Resources, and Payroll related topics. 

*Reviewed all invoices for accuracy, subsequently resolving various issues.

*Redistributed responsibilities to improve workflow by focusing on individual strengths.

*Created new audit procedures, reducing voided checks and ensuring regulatory compliance.
Human Resources Assistant Apr 2004 to May 2006
 Railserve － Atlanta, Ga

 *Advised 60 remote managers on Human Resource policy matters; safeguarded company against fraudulent activities, improved communication 

*Collaborated with the Safety Department to implement safety program and incentives; led to, decreased incidents by 15%, increased employee morale.
*Provided on-boarding support to the Director of Human Resources.
*Tracked programs closely to assess effectiveness made recommendations  to meet workforce demands. 

*Created and managed confidential personnel information managed database prepared monthly reports distributed to parent company executives.
Education
Bachelor's Degree, Business Administration 12/2013 Clayton State University － Lake City, GA, United States
Professional Affiliations
Beta Gamma Sigma - Member
Skills
Quick Learner
Understanding of policies and strategies 
Collaborative 
Decision making abilities
Computer savvy 
Active listening

This resume is created in 7 minutes.
Professional Summary

Dedicated IT Engineer experienced in network and user support, troubleshooting and software analysis. 


Skilled Project Management with experience in Construction industry. Familiar with Civil Engineering and Hospitality.

Education
Bachelor of Science: Systems Engineering, 2012
 Universidad De Los Andes - Mérida, Venezuela
Work History
Project Manager, 04/2018 to Current
 Tumi Staffing At Fairmont Austin – Austin, TX
  • Work primarily to Director of Engineering liaise accordingly with the contractors and subcontractors.
  • Ensured repairs were completed according to approved time, and quality.
  • Offered technical assistance to contractors.
  • Read plans and blueprints and communicated them to service engineers.
  • Provide support to Operations Supervisors on service calls on Royal Service system.
  • Inspect rooms with incidents, schedule inspector visiting, coordinate with Front Desk time for repairs.
  • Keep a record of work orders placed, schedule repairs and keep track on open work orders.
  • Acted as a liaison between contractors and Fairmont to schedule repairs and maintain effective lines of communications.
  • Maintained detailed record of engineering incidents happened in the property.
  • Handle all issues related to construction warranty, addressing work orders to contractors.
  • Inspect rooms after remediation is completed ensuring that all aspect of finishing met  Fairmont standard.
Operations Manager, 12/2016 to 04/2018
 Tumi Staffing At White Lodging Austin Downtown – Austin, TX
  • Carefully interviewed, selected, trained and supervised staff.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Supervised a team of 2 area managers and 140 associates.
  • Achieved highest employee retention rate in the downtown area.
  • Responsible for processing the hours worked by all associates in each of the properties.
  • Evaluated timecards for accuracy on the regular and overtime hours.
  • Immediately reported accidents, injuries or unsafe work conditions to manager.
  • Provided friendly and attentive service to the properties.
  • Planning Weekly schedules for temporary associates in the properties.
  • Attending for last minute request for support workers in the properties.
IT Analist, 01/2014 to 09/2016
 Marshall y Asociados, C.A. – Caracas, Miranda
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Resolved problems with malfunctioning products.
  • Provide technical support to users in the use of networks, Internet, hardware, software and peripherals in general. 
  •  Setup users, modem, fax and network access. 
  • Run tests for the installation of hardware and software.
  • Preventive maintenance to equipment and printers.
  • Manage the servers and run its proper maintenance.
  • Assign access codes to users online, in emails and the functional areas of systems.
  • Perform any other activity in the field of its competence, assigned by the immediate Supervisor. 
  • Editing, Plotting and publishing of updated blueprints for projects in construction.
Systems Manager, 03/2013 to 11/2013
 Fundación Cruz Roja Venezolana – Maracay, Aragua
  • Planning activities monthly and weekly.
  • Select software and hardware, programming and operations.
  • Keep a record of the events or activities of the institution, making monthly report of events and activities. 
  • Enforce the objectives of the institution in those areas that interact with the systems Department.
  • Supporting Administrative and technical to run the activities of the processing of data in the institution area.
  • Interacting with Managers and supervisors to accomplish the needs of the user in each areas.
Certifications
  • Wireless networks for data transmission Wireless networks course  
  • Structured cabling and fiber optic Course structured cabling and fiber optic.  
  • CCNA Exploration: Network Fundamentals Explain how to work the Internet and data networks. Recognize the devices and services that are used to support through networks. Explain the role of the protocols in data networks. Describe the importance of addressing and data networking layers. Analyze operations and characteristics of the transport protocols and services layer. Build a simple ethernet router and switches use of Cisco CLI commands to perform basic routing on routers and switches, configuration and verification.   
  • IT Essentials: PC Hardware and Software Definition of technologies IT and describe the components of a personal computer. Step-by-step computer Assembly. Explain the purpose of preventive maintenance and identify the elements in the problem solving process. Install and navigate in operating systems. Update or replace components of a laptop, printer and scanner based on the needs of the client. Computer configuration to adapt it to an existing network. Perform preventive maintenance and basic repairs.

      Letter recommendation by John T. Chamber, Chairman and Chief Executive Officer.   
  • CCNA Exploration: Routing Protocols and Concepts Describe the purpose, nature and operation of a router and routing tables. Describe, configure, and verify router interfaces. Explain the purpose and procedure to configure static routes. Identify the characteristics of the vector distance on routing protocols. Describe the functions, characteristics and operations of the RIP protocol. Compare and contrast the IP addressing classful and classless. Demonstrate understanding and skills in the RIP settings. Describe the main function and operations of EIGRP Protocol. Describe the basic functions and concepts link state protocols. Describe the purpose, nature and operations of the OSPF protocol.
Skills
  • Office: Advanced Management
  • Database: basic management
  • Operating systems - PC MS DOS: Seniority Semi Senior
  • Operating systems - MAC OS : Seniority Semi Senior
  • Operating systems - PC Windows 7: Seniority Semi Senior
  • Networks, connectivity and Internet - wiring: Seniority beginner
  • Networks, connectivity and Internet - TCP/IP: Seniority Junior
  • Networks, connectivity and Internet - E-Mail - SMTP/POP3-: Seniority beginner
  • Networks, connectivity and Internet - Ethernet: Seniority Junior
  • Networks, connectivity and Internet - Protocols TCP/IP: Seniority Junior
  • Networks, connectivity and Internet - RouterCisco: Seniority Junior
  • MS SQL Server databases: Seniority Junior
  • MySQL databases: Seniority Junior
  • Hardware - repair PC and compatible: Seniority Semi Senior
  • Industrial applications Autocad: Seniority beginner
  • Industrial applications - MS Office: Seniority Semi Senior
  • Industrial applications - MS Project: Seniority Junior
  • Natural leader
  • Human resources management
  • Project management
  • Forecasting and planning
  • Problem-solving
  • Safe food handling
  • Employee training and development
  • Equipment maintenance
  • Critical thinking
  • Quick problem solver
  • High energy
  • Skilled multi-tasker
  • Fast learner
This resume is created in 7 minutes.
Career Focus

Experienced professional seeking a Learning and Development career within a large organization where crafting and facilitating effective programs will improve employee performance and lead to mutual success and achievement.


Core Competencies
  • Member of the Association for Talent Development
  • Extensive knowledge of adult learning methods
  • Project Management
  • Positive atmosphere promotion
  • Excellent interpersonal and coaching skills
  • MS Suite, WebEx, Adobe Connect, MS Dynamics,MS Project, G-Suite,Salesforce.
  • Instructional Design
  • Training program improvement
  • Learning modalities
  • Team member development
  • Implementation guidance
  • Team building
  • Captivate, Articulate Storyline, Dreamweaver, HTML, LMS, Mobile Learning, Learning Management Systems and, Adobe Creative Suite products.
Professional Experience
06/2018 - Current Founder & CEO Priscilla McCastle & Associates LLC | Chicago, IL

PMA is a Business Consulting Firm specializing in Leadership and Organizational Development.

Specialties:
- Business Process Improvement
- Organization Change
- HR and Culture
- Branding and Public Relations
- Leadership Coaching
- Strategy Planning

- Sales Enablement
02/2018 - 07/2018 Corporate Training and Development Specialist ( 6 Month Contract) Sequoia Equities, Inc. | Walnut Creek, CA
  • Partnered with managers to develop training plans and ensure successful employee onboarding.
  • Conceptualize, develop, and created training content.
  • Planned and presented in person and online training programs showcasing our defined company brand.
  • Compiled and analyzed results from training programs to determine strategies and action plans to improve company high 42% turnover rate
  • Traveled 40% while managing and facilitating training and projects.
  • Gathered and organized training materials to support program objectives.
  • Collaborated with stakeholders to maintain current knowledge of training needs. 
  • Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress in employee accountability. 
  • Observed and documented behaviors and actions. 
  • Earned positive verbal/written feedback from participants regarding classroom instruction and student learning success.   

 

Planned and Executed:

- Manager Readiness Mentor Program

- Expense Management 

- Maintenance Compliance (Electrical Basic's & Appliance Repair)

- Stakeholder Process Improvement Roundtables

- Advance Sales Essentials

- New Hire Onboarding 

- Sales Workshops

- Management Essentials  
02/2014 - 02/2018 Enterprise Operations Trainer Spectrum Enterprise | Los Angeles, CA
  • Utilized instructional design approaches to create structured LMS and e-Learning's tailored to increase productivity and market share.    
  • Designed training modules that implemented strategic business practices and organizational behavior training concepts.
  • Mentored team members to succeed and advance within the department and company.  
  • Led training programs designed to implement new hire performance management.
  • Presented training information via role playing, simulations and team exercises.
  • Analyzed department training needs and developed new training programs based on the analysis.
11/2012 - 02/2014 Sales Support Enterprise Project Manager Time Warner Cable/ Spectrum | Los Angeles, CA
  • Managed life-cycle of project from initiation to close.
  • Drafted action plans and led meetings with department executives to review project status and proposed changes.
  • Led training programs designed to implement new hire performance management.
  • Executed proof of concept implementations to validate product feasibility.
  • Collaborated with cross-functional teams to draft project schedules and plans.
  • Defined project deliverables and monitored status of tasks.
  • Capitalized on industry changes to maximize company revenue.  
09/2010 - 11/2012 Customer Care Sales Time Warner Cable | San Diego, CA
  • Coached teams using cooperative and adult learning methods
  • Trained in customer objection & overcoming hesitation and time management. 
  • Hired and trained all sales staff for new store location.
  • Negotiated and closed contracts with Fortune 500 companies, including Government, Hospitality and Healthcare.
  • Achieved 254% of quota within the first year as Sales Coach.
08/2008 - 09/2010 Academic Achievement Counselor Trinity Washington University | Washington, DC
  • Inspired students to translate their academic interests into the real world by taking positive actions.
  • Maintained thorough records of student attendance and grades.
  • Emphasized the importance of academic honesty with students and instructed them on proper citation of research sources.
  • Counseled undergraduates in regard to educational and professional goals.
  • Organized recruitment and admission events for prospective students.
Professional Affiliations
  • Project Management Institute
  • Association for Talent Development
  • National Association for Multi-ethnicity in Communications
  • Society for Human Resource Managment 
Education
Expected in 2020 Master of Science: Human Resource Ashford University | | San Diego, CA, United States
Master of Arts: Organizational Leadership The Chicago School of Professional Psychology | Chicago, IL
Certification: Lean Six Sigma Management and Strategy Institute | | Downingtown, PA, United States License 01-1041
This resume is created in 7 minutes.
Summary

Expert procurement specialist with expertise in a variety of products and supply chain methodologies, including price negotiations, order tracking, price dispute resolutions, capital expenditure and project management. Moved to San Antonio for a career opportunity for my wife. I was most recently working as an Inventory Manager at Vogt Auction and now I am looking for an opportunity in healthcare. My heart is serving those in need and I truly miss it.

Skills
  • In-depth understanding and familiarity of supply chain concepts
  • Expert problem solver
  • Strong communication abilities in person, phone, and via email
  •  Inventory control
  • Vendor negotiation
  • Detail oriented project management
  • Supply logistics analysis and implementation 
Experience
Vogt Auction Galleries January 2019 to September 2019 Inventory Manager
San Antonio, TX
  • Create and maintain online inventory
  • Developed warehouse organization system
  • Oversight of 10.8 FTE's to include their schedule and real time coaching and/or corrective action
  • Responsible for incoming and outgoing logistics
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
  • Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions
  • Provided onsite training
  • Created communication strategies to meet client objectives
  • Monitored multiple databases to keep track of all company inventory
Six Flags Fiesta Texas May 2018 to December 2018 Warehouse Supervisor
San Antonio, TX
  • Schedule all warehouse employees and manage resource allocation to ensure efficient operations
  • Oversee all receiving, distribution, quality control and material handling operations and make improvements as needed
  • Coordinate with all park management and other areas to ensure operational integrity
Southeast Georgia Health System Brunswick Campus May 2013 to February 2018 Procurement Specialist
Brunswick, GA
  • Project management procurement
  • Vendor install management
  • Furniture procurement 
  • Price negotiation
  • Lab product procurement
  • Capital equipment and services
  • Supply logistics management procurement 
Southeast Georgia Health System Brunswick Campus May 2004 to April 2013 Lab Staff Supply Coordinator
Brunswick, GA
  • Lab product inventory management
  • Lab outreach program coordinator
  • Specimen intake processing
  • PRN histology assistant 
Total Life Care Services June 2002 to April 2004 Project Manager
Brunswick, GA
  • Supervised 3.6 FTE's
  • Purchase and maintenance of equipment 
  • Quoted and negotiated contracts
  • Minor project construction management
  • Landscaping 
  • Lawn maintenance
Southeast Georgia Health System Brunswick Campus April 1990 to May 2002 Receiving Technician
Brunswick, GA
  • Check incoming purchase order shipments for accuracy
  • Purchase order receipt
  • Supply distribution to appropriate areas
  • Product expiration rounding 
  • Cleaning and organization of all supply areas
Education and Training
Florida State Community College 2015 Associate of Arts: Arts Jacksonville, GA, USA
Brunswick High School 1989 High School Diploma: College Prep Diploma Brunswick , GA, USA
Activities and Honors
  • Member of the volunteer fire department of Mount Pleasant, Hortense GA since 2009
  • Who's Who of American High School Students 1987, 88, and 89
This resume is created in 7 minutes.
Summary

More than 20 years experience in Hungarian Telecommunication industry. Manages all phases of project development; Supervises and coordinates professional, technical, and non-technical staff; Prepares regular progress, project status and problem resolution reports regarding status of telecommunications construction plans; Manages relationships with vendors and contractors to ensure equipment and services procured and installed meet requirements and specifications.

Skills
  • Project Management
  • Logistics
  • Cable Networks
  • Project Planning
  • Problem solving
  • Fiber optic Networks
  • Pipelines
  • CDL-A driver
Experience
Horizontal Direction Drill Team Member/CDL-A Jul 2019 to Current
 Gardner Telecommunications Inc. － Mesquite, TX
  • CDL-A driver
  • Loaded and unloaded machinery efficiently to meet productivity targets.
  • Transported materials, tools and machines to installation sites.
  • Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Operated heavy-duty trucks and trailers to complete long distance deliveries of drilling machine
  • VAC Truck driving and operating
Project Manager Nov 1991 to May 2015
 Távközléstechnika Zrt. / Telecommunication Technology Ltd. － Budapest
Telecommunications cable network installations.
Construction of fiber optic networks for commercial and residential (GPON)
subscriber optical networks (FTTx, FTTh) 
Education and Training
GED 2002 Gabor Denes College Hungary

Technical Information Technology, Programming, Economic Law, Project Management, Foreign Economy, Business and Production control systems, Law in Practice, Management and Organisational studies, Accounting and Finance
High School Diploma 1990 Telephone Network Electrician － Debrecen, Hungary
Activities and Honors

OSHA 10 USA

Smith System USA

“Construction Inspector/Supervisor exam

Hungary

“Cable TV installer” exam

Hungary

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