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To succeed in an environment of growth and excellence and earn a job which provide me job satisfaction and self development and help me achieve personal as well as organizational goals.

  • Exceptional customer service
  • Superb interpersonal skills
  • Staff development
  • Extensive hospitality background
  • Calm under pressure
  • Skilled negotiator
  • Sound judgment
  • Very flexible
  • Organized
  • Complete associate evaluations in timely manner
  • Management and employee scheduling
  • Labor cost control
  • Inventory control
  • Cash handling accuracy
  • Detail-oriented
  • Responsible and reliable
  • Food safety
  • Work flow planning
  • Wedding planning
  • Event planning
Banquet Manager May 2009 to Dec 2013
Sheraton Syracuse University Hotel and Conference Center Syracuse, New York
  • Immense ability to provide excellent customer service.
  • Extensive Hospitality and banquet service experience in food service industry.
  • Ensuring all food safety requirements by state and hotel policies are followed.
  • Proficient with Delphi, Excel, Word and MS outlook.
  • Profound knowledge of banquet set-ups, policies and procedures.
  • Supervised, coached, hired, trained and scheduled banquet team members and set-up team.
  • Maintained and enforced hygiene standards with all banquet associates.
  • Provided briefing to oncoming shift.
  • Ensured all function space is properly cleaned and in presentable order at all times.
  • Excellent communication organizational and analytical skills.
  • Administered everyday operations of banquet servers and set-up team.
  • Gathered data for all budget processes.
  • Ordered linen, china, silverware and other needs for banquet department.

Restaurant Manager Apr 2003 to May 2009
Sheraton Syracuse University Hotel and Conference Center Syracuse, New York
High School Diploma 1987 Florida Air Academy Melbourne, FL
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Service oriented, people manager with more than 7 years of management experience, focused on customer satisfaction throughout all stages of the sales life cycle. Offers a background in management of sales, customer service and operational excellence.

  • Deep understanding of the people first mentality that leads to higher employee performance and engagement in both customer facing situations and operational excellence
  • Experience managing multi-unit departments with key knowledge on driving performance indicators specific to each department/store
  • Experience managing P&L through financial understanding of store structure through proper payroll management and responsible procedures
  • Experience mentoring management level employees to a growth mentality through a positive, structured and accountable atmosphere
Ecommerce Specialist 05/2020 to Current adidas Portland, OR
  • Creating a more effective online user interface through a more efficient tagging system and search engine
  • Educating and managing remote employees in other states through open and positive communication
Operations Manager 07/2019 to Current adidas Portland, OR
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Developed open and professional relationships with team members, enabling higher rates of customer service and employee engagement.
  • Created efficient solutions to product movement opportunities from the warehouse to sales floor.
  • Worked to create a better customer experience by following up consistent service problems from an operational perspective
Sales Manager 02/2018 to 07/2020 adidas Portland, OR
  • In charge of the customer facing side of the business of apparel while also maintaining key knowledge of the operations side to increase sell through
  • Oversaw performance and quality of service
  • Established a customer-centric focus to build customer loyalty and retention
  • Optimized product on the floor, improved service sales and surpassed performance targets on a consistent basis.
  • Coached onboarding managers on reporting and creating business solutions using the retail data given
Department Manager 04/2017 to 01/2018 Nordstrom Clackamas Town Center Happy Valley, OR
  • Kept in constant contact with the retail buying team and division manager to improve opportunities from a product flow perspective.
  • Mentored manager team on growth mentality and creating a positive work environment
  • Completed P&L responsibilities by ensuring Payroll responsibility and decreasing expenses
  • Determined staff promotions and demotions, and terminated employees when necessary.
Department Manager 06/2015 to 04/2017 Nordstrom Anchorage Anchorage, AK
  • Addressed customer inquiries and resolved complaint
  • Design and implemented customer satisfaction metrics.
  • Used visual merchandising to improve customer journey and increase sales performance
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
Assistant Department Manager 04/2013 to 05/2015 Nordstrom Anchorage Anchorage, AK
  • Consistently met sales expectations of Assistant managers
  • Hired and trained sales staff
  • Shared product knowledge with customers while making personal recommendations.
  • Documented employee opportunities and coached in the moment with any employee issues
Personal Stylist 02/2011 to 06/2012 Nordstrom ANCHORAGE, AK
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Reliable Sales Associate with strengths in management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

  • Sales
  • Thrives under pressure
  • Adaptable
  • Natural leader
  • Strong creative vision
  • Retail Industry Knowledge
  • Strong communication skills
  • Team player
Diamond Supply Co February 2017 to Current Sales Associate/Assistant Manager
Los Angeles, CA
  • Met incoming customers and provided immediate assistance.
  • Listened to customer needs and preferences to provide accurate advice. 
  • Organized items in a visually appealing manner.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Maintained daily record of all transactions.
  • Addressed customer inquiries and resolved complaints.

RIPNDIP Clothing June 2015 to January 2017 Sales Associate/Store Manager
Los Angeles, CA
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Trained staff to deliver outstanding customer service.
  • Made the monthly work schedule
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Helped customers select products that best fit their personal needs.
  • Picked up on inventory and how the store functioned very quickly
Ursuline High School 2012 High School Diploma Youngstown, Ohio, United States
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Professional Summary
Award Winning Front Office Manager with 10 years of experience in the hospitality industry from one of the world's leading tourism destinations.    

Areas of Expertise
  • Staff training and development     
  • Enviable ability to multitask, remain calm and professional 
  • Fast learner with a solution oriented mindset
  • Presentation and proposals
  • Outstanding personality and appearance 
  • Strategic account development
  • Superior ability to cultivate strong and durable client relationships
  • Exceptional ability to work well as a team and independently 
Professional Accomplishments 
-Won Rookie of the year (McKesson)
-Member of the 100% club (McKesson)
-Won Manager of the year twice (Rainbow Hotel) 
-Won the outstanding customer service award twice ( Rainbow Hotel) 
Personal Accomplishments 
-​2013 Miss Caribbean World 3rd Runner up (British Virgin Islands) 
-2011 Miss Universe St.Lucia (Brazil)
-2008 Miss World St.Lucia ( South Africa) 
Work Experience
Account Manager Jun 2015 to Current
Mckesson Farmington, CT
-Successfully meeting and exceeding sales and professional development goals.   
-Establishing, maintaining, and growing relationships with key decision makers while gaining an understanding of customer's needs through a consultative selling approach.   
-Maintaining a high-level awareness of current market trends and issues impacting customers.
-Assisting with new hire trainings for the sales and customer service department.
-Working in tandem with customers to maximize reimbursements.   
-Reviewing the problems/concerns of the accounts and consulting with other departments to obtain further information, clarification or assistance when appropriate.
-Delivering sales presentations to high-level executives. 
National Training Manager Feb 2010 to Jan 2015
Harry Edwards Castries, SLU
(Cruise Ship Ports & Airport locations)  
-Represented the company at international trainings for the sole purpose of staff development.
-Coached exceptional customer service to differentiate and promote the company's brand.
-Developed and implemented processes which supported achievement of financial goals.
-Ensured compliance to various brand standards.
-Briefed Store Managers on status of training programs and future plans. 
Front Office Manager May 2006 to Feb 2010
Rainbow Hotel Rodney Bay, SLU
(Promoted from sales supervisor) 
-Fulfilled the role of manager on duty on a weekly basis.   
-Recruited, hired, managed and trained front desk and sales team.
-Monitored guests satisfaction processes, and responded to guests concerns and inquiries.
-Scheduled employees based on volume, demand patterns and scheduled group travel arrangements.
-Planned and coordinated hotel housing activities by working closely with sales, weddings, catering, housekeeping and other departments.
-Created a work environment that promoted teamwork, recognition, mutual respect and employee satisfaction.
Sales Supervisor Nov 2005 to May 2006
Rainbow Hotel Rodney Bay, SLU
(Promoted from team lead) 
-Represented company at trade association meetings to promote property.
-Solicited travel agents, negotiated rates and confirmed contracts that ensured targeted budget achievement.
-Achieved monthly and annual revenue goals by prospecting calls and conducting on site inspections.
-Followed up on all business inquiries and  qualifying leads that would generate revenue. 
Education and Training
Bachelor of Arts, Marketing Central Connecticut State University (current) New Britain, CT, United States
Certificate , Hospitality Management 2013 University of the West Indies Castries St.Lucia
Associate of Arts, Business Administration Sir Arthur Lewis Community College Castries, Castries, St.Lucia