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Work History
92F, Petroleum Supply Specialist,(88M Motor Transport Operator), Road Tester, 05/2008 to 03/2017
US Army reserve 844th EN BN FSC Aco 2nd Platoon 2Squad Knoxville, TN
  • Submitted all delivery documentation in a timely manner.
  • Completed basic maintenance such as minor repairs to keep vehicle neat and running properly.
  • Reported all accidents, damage and malfunctions involving company equipment to management.
  • Inspected the truck for defects and safe operating condition before, during and after trips.
  • Drafted military and nonmilitary correspondence.
  • Planned and briefed personnel on missions.
  • Tracked personnel and supplies within the company.
  • Tracked and filed administrative paperwork and personnel folders.
Cdl Instructor, 05/2017 to 09/2017
Peak Technical Institute Maryville, TN
  • Maintained a daily, legible DOT log book and submitted corresponding documents.
  • Completed basic maintenance such as minor repairs to keep vehicle neat and running properly.
  • Worked with an average of 10-12 participants per class.
  • Administered performance reviews to evaluate each participant's progress.
  • Conducted one-on-one tutoring sessions for new employees.
  • Assumed ownership of all training program initiatives.
  • Used a variety of assessment tools and strategies to improve instruction methods.
  • Clearly communicated objectives for all lessons, units and projects to all participants.
  • Addressed all questions from training program participants.
Driver/Training Engineer, 06/2014 to 04/2016
Schneider National London, Ky

  • Verified each delivery against shipping instructions before delivering to customers.
  • Recorded each delivery using the proper paperwork before leaving the warehouse.
  • Inspected cargo for count accuracy.
  • Organized training for 1-2 new employees per week.
  • Extensively trained new and existing employees.
  • Clearly communicated objectives for all lessons, units and projects to all participants.
  • Administered performance reviews to evaluate each participant's progress.
  • Used a variety of assessment tools and strategies to improve instruction methods.
Pychatirc Technician, 11/2013 to 06/2014
Pasaedena Villa Seveirville, TN
  • Observed and monitored client behavior and responses to treatment.
  • Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
  • Monitored client census by using the Daily Movement Report and recording admissions, discharges, doctor appointments and site visit data.
  • Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions.

Mechandiser, 01/2013 to 07/2013
Coca Cola Knoxville, TN
  • Completed stock orders and managed inventory levels.
  • Established strong vendor relationships to maintain and support the business.
  • Assembled promotional displays, including quarter and full-size point of purchase displays.

CAE 1 Techincal Support, 06/2013 to 12/2013
Comcast Knoxville, TN
  • Provided incentive to increase productivity by offering employees awards for best customer service.
  • Managed high call volume with tact and professionalism.
  • Defused volatile customer situations calmly and courteously.
  • Met or exceeded service and quality standards every review period.
  • Met or exceeded service and quality standards every review period.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Referred unresolved customer grievances to designated departments for further investigation.

Service Advisor, 12/2011 to 02/2013
Ted Russell Mitsubishi Knoxville, TN
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Achieved sales goals and service performance requirements through new customer sales.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Managed office supplies, vendors, organization and upkeep.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Maintained a clean reception area, including lounge and associated areas.
  • Organized all new hire, security and temporary paperwork.

Operator/ Safety advisor, 12/2010 to 12/2011
Millinetek Knoxville, TN
  • Received and correctly processed both written and verbal instructions, prints and work orders.
  • Verified part numbers and placed parts in appropriate shipping containers.
  • Recognized and reported defective material and equipment to shift supervisor.
  • Conducted safety inspections and followed safety rules and procedures.
  • Assisted with receptionist duties, file organization and research and development.
  • Scanned documentation and entered into the database.
  • Added new material to file records and created new records.

92F, 88M, Driver, Truck Commander,Gunner, Combat Life Saver, 03/2009 to 04/2010
US ARMY Reserve Iraq, Camp Stryker
  • Developed and led training programs in preparation for combat.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Drove multi-stop routes and made deliveries of Hazmat freight.
  • Checked vehicles to ensure that mechanical, safety, and emergency equipment is in good working order
  • Obtained scanned records and uploaded them into the database.
  • Organized forms, made photocopies, filed records and prepared correspondence and reports.
  • Added new material to file records and created new records.
High School Diploma: 1992
WCTC - Waukesha, WI
  • Schneider Training Engineer Certification
  • Proficient in creating and maintaining schedules
  • Taught various lessons to numerous participants
  • Excellent time management skills.
  • Class A Commercial Driver's License
  • Accurate and detailed
  • Maintains confidentiality
  • Independent worker
  • Articulate and well-spoken
  • Creative problem solver        
  • Critical thinking
  • Weapons training
  • First Aid certified
  • Organized
  • 5 years as a Squad/Team Leader and Road Tester within military career
  • Dedicated team player
  • Professional and mature
Organized, efficient and adaptable, highly skilled in office administration, data organization, proofreading, database management and word processing.
Boom Operator /Driver
This resume is created in 7 minutes.
HANDS ON PROFESSIONAL with 20 years experience in the areas of occupational safety and health management, construction / emergency management services, safety prevention programs, and worker's compensation demonstrated history of producing accurate, timely reports meeting stringent OSHA/MSHA/NFPA and DOT guidelines. This experience incudes Safety Adviser/Inspector for 5 locations and 18 plus contractors. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. 
Qualifications and Skills
  • Department of Labor, CSHO Instructor
  • Department of Labor, MSHA Instructor
  • Buckeye PIC Trainer
  • First Aid/CPR/AED Instructor 
  • Microsoft Office
  • Flexible and versatile
  • Consistent and quality communication
  • In House Training on Gas Detection: H2S, TPH/VOC, Benzene, Methane, LEL, O2, CO2
  • Proficient in Repair, Calibration, Installation, and Training on ISC, BW, MSA
  • NFPA 1670, NFPA 10 Training
  • Technical Writer
  • Deadline-driven and problem solving
Professional Profile
  • Provides safety support and technical assistance to operations personnel for the implementation of company safety policies, procedure, programs, and guidelines.
  • Held Safety Meetings with contractors to ensure consistency and drive policy adherence among contractors and operations. Supported and enforced internal health and safety policies to manage consistent contractor safety policies.
  • Implemented field inspections to improve enforcement of federal, state, company and OSHA safety regulations, inspecting fall safety equipment, PPE, critical lifts, rigging equipment, trenching and excavation practices, and other regulated areas.
  • Primary role is incident prevention within their area of operation by coaching, counseling, and mentoring employees and line-management in company safety initiatives.
  • Assist organization to provide interpretation, clarification and training, and resolve rig related safety programs.
  • Supports line management in the implementation of company safety policies, procedure, programs, and guidelines.
  • Kept up to date and ensured compliance with current health and safety legislation. Liaising with relevant authorities
  • Reduced company liability by leading both initial and refresher training sessions tailored to site operations and by increasing employee engagement during meetings.
  • Statistically tracked safety incidents to assess need for safety training sessions.
  • Improve enforcement of federal, state, company and OSHA safety regulations, inspecting fall safety equipment, PPE, critical lifts, rigging equipment, trenching and excavation practices, and other regulated areas.
  • Ensured the implementation and maintenance of Health & Safety (HS) programs.
  • Developed corrective action plans to ensure future compliance with safety, health, and environmental regulations.
  • Investigate accidents and near-misses to identify root causes or to determine how such accidents and near-misses might be prevented in the future.
Travis Bains Professional Experience
Safety Advisor to Buckeye Project Team (NY Harbor Pump Expansion) 01/2017 to Current Audubon Field Services
Houston Inspection Field Service 02/2016 to 01/2017 Inspector to Buckeye
Site HSE Inspector Buckeye Partners Texas Hub 09/2015 to 02/2016 Brazos Rock LLC
Corp HSE Manager & Safety Inspector for Buckeye Partners 01/2015 to 09/2015 Palacios Marine Industrial
Corporation Area HSE Manager for Buckeye Partners 04/2013 to 01/2015 Palacios Marine Industrial
Field Safety Supervisor 03/2012 to 03/2013 Airgas Onsite Safety Services
Driver, Driver Trainer 05/2008 to 01/2012 McLane SW Distributions
Field Safety and Rescue Officer 03/1999 to 03/2008 Minserco Inc.
US NAVY 08/1993 to 11/1999 Military Service
Gas Systems Electrical/Mechanical School Great Lakes IL 8/1993
MS State  Fire Academy  Jackson MS  3/1998  
TX A&M Fire Academy College Station TX 1995/1999

Certified through 2020 2016 University of Texas Arlington
  • Certified Safety & Health Official, CSHO        
  • Construction & General Industry
  • Authorized outreach trainer        
  • Department of Labor MSHA Inspector
This resume is created in 7 minutes.
A driven, competent and highly resourceful Health and Safety professional. Recognized for diplomacy, professionalism, sound judgement and superior communication skills. Achieved post graduate degree in Occupational Health and Safety Management from Western University, which was prefaced by undergraduate studies at Brock University.
  • Developed and implemented Occupational Health and Safety policies
  • Liaise with Senior Management to resolve challenging employee health issues 
  • Implemented Safety training in a complex union environment
  • Responsible for developing and coordinating employee return to work programs 
Post-Graduate Degree: Occupational Health and Safety Management University of Western Ontario London, ON, Canada
Graduated with Distinction.
​Courses in:  
ISO 18001, ISO 14001, Occupational Health and Safety Legislation, Industrial/Occupational Hygiene, Environmental Issues for Occupational Health and Safety Management, Accident Prevention and Investigation, Risk Assessment and Analysis, Introduction to Toxicology for Occupational Health and Safety Management, Introduction to WSIB, Current Topics in Occupational Health and Safety Management, Ergonomics for Occupational Health and Safety Management, Communication for Occupational Health and Safety Management, Practicum at Federal White Cement as Health and Safety Advisor  
Bachelor of Arts: Political Science Brock University St. Catharines, ON, Canada
High School Diploma: OSSD College Avenue Secondary School Woodstock, ON, Canada
08/2015 to Current
Health and Safety Advisor Federal White Cement Woodstock, ON

Dedicated to Teamwork:

  • Trusted to work directly with the company's legal counsel.
  • Increased the company's due diligence response to lessen charges under the OHSA from a prior critical injury.
  • Chaired Plant Management Meetings while maintaining Minutes using both Microsoft Groups and Smart Sheet applications.

Contractor Relationship Builder:

  • Administrative and coordination duties in two planned and various unplanned shutdowns.
  • Scheduling, parking organization, map creation, on site traffic management, Notice of Project issuing, and permitting for Confined Space work, on-boarding, job-safety analysis, auditing of contractors' sites and/or Projects, investigating incidents and sub-standard practices, MOL relations.
  • Developed new tools to manage contractors including brochures, posters, questionnaires, and interactive websites.

High Pressure Decision Maker:

  • Responder to emergencies and incident investigations; following up with workers, contractors, company management and governmental regulatory bodies.
  • Use of discretion and confidentiality.
  • Ability to maintain composure in high pressure or potentially confrontational experiences.

Tool Creator, Goal Orientated and Results Driven:

  • Uses training needs assessments, GAP analysis, workplace/process audits, historical information, best practice research and regular contact with industry peers to add depth, structure and clear objectives for the health and safety program.
  • Introduced a KPI program using the eWISR report and NEER ratings.
  • Coordinates celebration lunches for all the employees to show appreciation for their diligence and increased safety conscience.

Diverse Health and Safety Experience:

  • High Pressure, high activity HSE experience in Construction, Industrial and Mines and Mining Regulations.
  • Familiar with mobile equipment including; front loader, skid steer, fork lift, telescopic fork lift, aerial work platforms, Trackmobile.
04/2015 to 08/2015
Health and Safety Advisor, Intern Federal White Cement Woodstock, ON
"I would like to state that Jillian really stands out in how she approaches all her individual assignments.  She creates an environment of professionalism that workers can trust to work with her." J.P. Zannier, Plant Manager, FWC.
02/2014 to 09/2014
Brand Building Coordinator Mizuno Corporation Mississauga, ON
  • Assisted in developing and leading a Social Media national strategy for Mizuno.
  • Activated the National Accounts on Social Media for the first time.
  • Continued to provide market insight to Director of Sales and Marketing on the running industry (National Account focus).
06/2012 to 02/2014
Territory Manager Mizuno Corporation Mississauga, ON
  • Analyze local market trends, industry trends and corporate goals and deliver presentations tailored to individual accounts based on their individual and specific markets.
  • Leverage the strong relationships formed with industry professionals including dealers and other key influencers such as, race directors and brand ambassadors, to distribute product to both established and prospective dealers.
  • Maintain company budgets, expense account and company materials including a company car in a self-directed role with minimal direct supervision.
06/2011 to 06/2012
Cushe Account Representative Wolverine World Wide Montreal, QC
  • Doubled sales in this territory.
  • Maintain company budgets, expense account and company materials.
  • Position based in ON with head office being in Montreal with minimal direct management most of this position is self directed.
01/2010 to 06/2011
Brooks and Moving Comfort Technical Representative - Guru RMP Athletic Locker Mississauga, ON
  • Lead field support strategy to increase market share for both brands (Brooks and Moving Comfort).
  • Created recognition and awareness with national retailers (Running Room) as well as Speciality doors through product launches, in-store selling, and training sessions for retailer and consumer.
  • Conducted hundreds of presentations on various topics relating to performance running to groups of (four - 100's) participants 
Activities and Honors
Respiratory Fit Tester
JHSC Certified Member Level 1 and 2 (Manufacturing)
Standard First Aid -Health Care - June 2018
Working at Heights Certification - 2019
​WHMIS 2015 and 1988
CRSP Eligible to write the BCRSP exam in 2018
Technical Skills
Skills Proficiency Total Years Last Used
Windows, Mac OSX, Intermediate 10 +
Microsoft Office - Word, Excel, Outlook, etc. Intermediate 10 +
This resume is created in 7 minutes.
Professional Summary
Seven years' of experience performing customer service duties: administration, guest and customer relations, supervision, employee relations, scheduling, training, data entry, and sales.
  • Cash handling expertise
  • Rapid 10-key data entry
  • 55 WPM typing speed
  • Goal-oriented
  • Creative problem solver
  • Quick learner
  • AS400 Proficent
  • Strong Client Relations
  • MS Microsoft Proficient
  • Attention to detail
  • Project Planning
  • Superior verbal and written communication skills 
  • Membership Applications
Work History
Front End Assistant, 06/2017 to Current
Costco Wholesale San Diego, CA
  • Provide a unique shopping experience
  • Cashier trained, Utilize B.O.B.
  • Maintain "showtime readiness" at all times
  • Performs clean-up, cart retrieval, merchandise restocking and runs for items as directed
  • Outside Business trained
  • Stocks frozen merchandise when needed 
  • Membership Trained and the known importance of Membership to Warehouse
  • E-blocks assistance and processing
Licensed Sales Producer, 10/2015 to 06/2017
BGK Insurance Services
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Calculated quotes and educated potential clients on insurance options, ultimately achieving monthly quotas.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Park Operations Supervisor, 04/2015 to 10/2015
Seaworld Parks and Entertainment
  • Ensure quality skills for over 200+ lifeguards while on and off duty,     Scheduling, administration, Payroll processing, Seasonal onboarding and off boarding paperwork, Curbside coaching, Piloted Aquatica San Diego's Swim Lesson Programs Park Operation Orientation and Safety Training Representative.
Orientation and Safety Advisor, 02/2014 to 04/2015
Seaworld Parks and Entertainment
  • Seaworld San Diego - San Diego Introduction to the Park atmosphere and culture. Providing Park tour and Employee empowerment tools to make sure guest interactions are always on a positive note. Providing the safety training and regulations for the park in order to have them certified to use specific cleaning materials and products. Administering safety test after training. Introduce new hires to direct area and provide schedules.
Park Operations Assistant Supervisor, 04/2012 to 02/2014
Seaworld Parks and Entertainment
  • Seaworld San Diego - San Diego Direct supervisor for several areas to maintain daily safety and staffing for each attraction Safety checklists for opening and closing inspections Proper staffing and scheduling for 75 employees Excellent guest interactions Guest Recovery and Guest Appreciation.
Park Operation Hostess, 05/2011 to 04/2012
Seaworld Parks and Entertainment
  • Seaworld San Diego - San Diego Attraction attendant for the Bay Of Play Making sure guests were safe and remaining a fun atmosphere for everyone Customer Service.
Organizational Management: Business, 2020
Point Loma Nazarene University - San Diego, CA
Accepted in January 2018 for degree completion in Business Organizational Management. Anticipated Graduation Spring 2020.