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Professional Summary

Talented Manager with excellent issue and conflict resolution skills and more than seven years of experience. Highly effective and knowledgeable in providing outstanding customer satisfaction.

Skills
  • Customer-oriented
  • Goal-oriented
  • Excellent customer service skills
  • Customer relations
  • Natural leader
  • Upselling techniques
  • Skilled problem solver
  • Personable
  • Employee relations
  • Issue resolution
  • Staff training and development
  • Active listening skills
  • Competent in Microsoft Word, Excel and Outlook
  • Consistently meets sales goals
Work History
Site Manager, 01/2019 to Current
Goldmark Property Management Fargo, ND
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects for 17 properties.
  • Communicated with clients and tenants while offering strategic solutions to remedy problems.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Boosted occupancy 9% by leveraging market knowledge and successful promotional strategies.
  • Minimized deliquency by an average of $5,500.00/ month by following up on delinquent tenants and coordinated collection procedures.
  • Minimized vacancy periods by an average of 2 months by collaborating with building owners to strategise improvements to marketing initiatives, business plans and tenant outreach programs.
  • Promptly responded to tenant complaints and concerns for 17 properties, resulting in a 5.0 maitenance satisfaction score.
  • Planned special resident events for 278 apartments.
  • Distributed and followed up on tenant renewal notices.
  • Maximized performance by training, monitoring daily activities and mentoring team of 3-6 associates.
Community Office Manager, 07/2018 to 01/2019
Goldmark Property Management Fargo, ND
  • Completed bi-weekly payroll for 3-6 employees.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Compared vendor prices to ensure optimal savings.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Source vendors for special project needs and negotiated contracts.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Assistant Site Manager, 11/2017 to 06/2018
GOLDMARK Property Management Fargo, ND
  • Interacted with customers as they entered the office to determine what their needs were.
  • Immediately address problems with customers to promote quick and successful resolution.
  • Assigned employees to specific duties to best meet the needs of our site.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Completed final move-out walk-throughs with tenants to identify any required repairs.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Store Manager, 11/2013 to 10/2017
EDIBLE ARRANGEMENTS Fargo, ND
  • Responsible for all day to day procedures, including but not limited to, overseeing all employees, ensuring all product is top quality and guiding all employees to provide the best possible customer experience.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Interviewed job candidates and made staffing decisions.
Education
High School Diploma: 2011
Hutchinson High School - Hutchinson, MN
Certifications
  • Property Care and Maintenance
  • Landlord Training Program
  • Sales Success: From the Call to the Close
  • Moorhead Crime Free Multi-Housing Landlord Training
Accomplishments
  • 2018 Top in Leasing
  • Most Improved Overall Resident Satisfaction - 2018
  • Gold Value Award Winner 12/2018, 04/2018
  • Gold Service Award Winner - 2018
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Experience
Site Program Manager
February 2017 to Current
Rising Sun Center For Opportunity Oakland, CA
  • Recruit, select, orient, train, assign, schedule, coach and discipline staff as necessary
  • Supervise 13 program staff members
  • Lead in coordinating outreach opportunities throughout the site territory
  • Assist in resolving and satisfying client requests and internal operational issues
Administrative Assistant
August 2017 to August 2018
East Oakland Youth Development Center Oakland, California
  • Responsible for supporting, planning, and coordinating various programs and events
  • Oversaw the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
  • Helped manage and train two receptionists
  • Received and screened a high volume of internal and external communications, including email and mail
  • Assisted in the Communications department with visual media projects, such as newsletters, YouTube videos and look-books
Ethnic-Specific Ministries Co-Leader
September 2012 to June 2016
Intervarsity Christian Fellowship Davis, CA
  • Helped support staff workers in the annual and quarterly process of evaluating the vision and goals of the ministry
  • Co-facilitated weekly small groups of 10-15 students
  • Influenced and mobilized others towards beneficial and goal-oriented change
  • Worked in team environments comprised of diverse cultures and backgrounds
Science Instructor
June 2011 to August 2014
East Oakland Youth Development Center Oakland, CA
  • Created and implemented innovative, engaging, and curriculum, increasing student motivation
  • Established clear objectives for all lessons, units, and projects
  • Instructed 150 students in grades K-8 with an average of 15 students per class
  • Recognized for ability to increase student participation in learning through engaging lesson plans and activities
  • Awarded Youth Instructor of the year for summers 2011 and 2012
Volunteer
January 2010 to Current
Ariel Outreach Mission Oakland, CA
  • Aids in Administrative Assistant work, including filing, answering phones, and other administrative duties 
  • Assists with preparing facility for daily operations, including opening doors and light facility cleaning
  • Tutor in various subjects for under-privileged and at-risk children and youth
Education
Bachelor of Science : Environmental Policy Analysis and Planning, 2017 University of California, Davis Davis, CA
  •  Emphasis in Community, City, and Regional Planning
Activities: Black Leadership Council member, Black Campus Ministries Co-leader, Study Abroad in Costa Rica
Additional Information
Volunteer: Royal Neighbors of America (Chapter president)
Interests: Traveling, zip-lining, recycling, community involvement
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Professional Summary

To secure a rewarding Human Relations position with an organization that cares for and is genuinely concerned for the health, well-being, and the professional progress of their clientele: An organization that will allow me to apply my counseling skills, training, education, and past military experience in an effort to help others.

Skill Highlights
  • Licensed Counselor in GA & VA

  • Therapeutic expertise
  • Certified by the National Board for Certified Counselors (NBCC)

  • Superior Communication Skills
Accomplishments
  • Owned and operated a Private Counseling Practice that focused on individual & family (w)holistic healing.
Professional Experience
01/2019 to Current
Military & Family Life Counselor Magellan Federal Virginia Beach, Virginia
  • Provides the full breadth of Military & Family Life Counselor (MFLC) consultations and counseling services to the school age youth, military service members, and their families
  • Provides non-medical, short term, solution focused, walk around counseling
  • Provides brief counseling and consultation, action planning, referral to resources (assuring linkage as appropriate), and follow-up as indicated
  • Provides walk-around services on-or-off installations
  • Helps address the day-to-day stressors of military life and the impact of deployments and reintegration
  • Enters counselor activity data on a daily basis through smart phone, web, or fax to assure that reporting is accurate from assigned school, while maintaining client / service member confidentiality
  • Provides support/education through formal and informal meetings
  • Cultivates and maintains direct, high level relationships with prinicipal and school staff, utilizing superior senior relationship management skills and recognizing the unique lifestyles and mission of our youth/assigned military
  • Responsible for development of an excellent working relationship with principal, school staff and Guidance POC (Point of Contact)
  • Creates a positive and supportive presence within the school that help the youth and their family members feel comfortable approaching the counselor, recognizing the program to be confidential
  • Establishes and maintains working relationships with community resources and provides appropriate linkages for service members and their families
  • Manages duty to warn and restricted reporting situations according to DoD protocol and staffs the cases with Regional Supervisor/Regional Director
  • Communicates with Regional Supervisor and participates in regular individual and group supervision, sharing information regarding trends and issues happening at the school
  • Participates in regular in-service/training, Quality Improvement committees, or other contract activities as assigned/appropriate
07/2016 to Current
Counselor Genesis Counseling Center Yorktown, VA
  • Assesses new consumers, which may include, full diagnostic interviews, assessment of biopsychosocial needs of client, ascertain clinical symptoms, establish resulting diagnoses, and makes referrals as needed (e.g., psychological testing).
  • Counsels clients; walking them through their feelings about range of issues in order to help them optimize emotional and mental health
  • Provides a working diagnosis, prepares goals, and interventions, and ongoing assessment activities.
  • Provides outpatient therapy in a clinical setting with multiple diagnoses, of all ages (13 y/o to geriatric).
  • Provides individual, couples, and family counseling, psychoeducation, implementation of behavioral skills, multiple types of therapy, such as Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), Trauma-Focused Cognitive Behavioral Therapy (TF-CBT), empirically validated approaches, and other techniques.
  • Addresses emotionalissues of clients and delivered grief-based counseling, effectively.
  • Obtains appropriate release of information, always following HIPAA guidelines when informing significant others about the person's situation and efforts made on behalf of the person.
  • Excellent documentation of all services through use of a daily log, to include, therapy note sessions and contact with and on behalf of consumers
07/2015 to 06/2016
Director, Child and Adolescent Unit Serenity Behavioral Health Systems (CSB) Augusta, GA
  • Oversaw the revamped & improved Child & Adolescent Program, Children & Adolescents Reaching Excellence (C.A.R.E.).
  • Provided initial behavioral & mental health intakes to youth ages 4-18 years old; Outpatient services.
  • Provided behavioral & mental health counseling services in the schools (pilot program), in order to meet our youth where they are
  • Provided individual & family counseling sessions.
  • Provided School-Based Health Initiative & Programmatic reports, monthly
08/2004 to 05/2005
Superintendent Military Personel Flight United States Air Force Grand Forks, ND
  • Responsible for the overall management, supervision, and administration of all personnel programs impacting 2,500+ active-duty personnel and 5,000+ dependents
  • Served as Functional Manager for over 50 personnel
  • Ensured accuracy of humanitarian/EFMP applications, improved the process and reduced delay in responses for personnel
  • Advised senior leadership on all personnel policies and interpreted Air Force and DOD guidance manuals
  • Developed, monitored, and executed training and staff assistance visits to ensure programs were in compliance
Education and Training
1998
Associate of Arts: Human Resource/Personnel Community College of the Air Force Montgomery, AL, USA Human Resource/Personnel
2006
Bachelor of Science: Management & Psychology/Sociology University of Maryland University College Adelphi, MD, USA

Management Psychology/Sociology

2009
Master of Arts: Clinical Counseling Grace University Omaha, NE, USA

Clinical Counseling

Skills

Active Listener, Person-Centered (W)holistic Counselor, 100% on-time documentation, Exceptional Leadership & Managerial Skills, Expert Treatment Planner, Excellent Verbal & Written Communicator, Proficient on all Microsoft Office Applications, Expert at Electronic Medical Record (EMR) Filing & Documentation

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Summary

Proactive Project Superintendent experienced in managing a variety of construction teams and projects. Successful in creating effective communication between personnel, sub contractors and the customer management team.

Skills
  • Permit procurement
  • Baseline schedules creation
  • Site safety coordinator
  • Safe job site set-up
  • Building codes and regulations
  • Blueprint fluency
  • Organized and detail-oriented
  • Project budgeting
  • Cost control
  • Civil, Utility, Infrastructure Construction & Design
  • Client-focused
  • Training and development
  • Computer proficient
  • Quick learner
  • Time management skills 
  • Change management
  • Contract negotiation/review/drafting
Experience
02/2018 - Current Project Superintendent ARCO/Murray | Downers Grove, IL

Top Golf - Lake Mary, FL

Current project for ground up construction of the facility.

Top Golf - Pharr, TX
Completed construction of golf entertainment facility.

iFly - Scottsdale, AZ

Coordinated the completion and close out of the project that had been under TCO for one year with the SRPMIC (local municipality).

08/2013 - 02/2018 Project Superintendent VCC | Little Rock, AR

Enclosed Mall 

  • Southland Mall Structural Alterations, Entry 3 & Cinema Egress - Hayward, CA
  • Newpark Mall Interior Remodel & Restaurant Row Addition - Newark, CA
  • Oakwood Center West Wing & Entry Renovation - Gretna, LA

Power Retail

  • Dick's Sporting Goods - Gretna, LA 
  • Dick's Sporting Goods - Hayward, CA 
  • City Sports Site Utility & Certified Pad - Hayward, CA

Entertainment

  • AMC 12 Theater Newpark Mall - Newark, CA
  • John's Incredible Pizza Newpark Mall - Newark, CA
  • Cinemark 5 Southland Mall - Hayward, CA (Started Project)


03/2010 - 07/2013 Project Manager, General Superintendent Ryan Landscape & Construction | Rockwall, TX
Managed large commercial and sub division projects from the bidding and contract phase to the close out, turn over and warranty phases. 
  • Austin Animal Center Austin, TX - Complete Irrigation, landscape, hardscape package. 
  • Louisiana Sports Hall Of Fame Natchitoches, LA - Complete irrigation, landscape, hardscape, site amenities, parking lot striping. Managed sister company R&T Ryan Construction of complete door & hardware, bathroom partitions and accessory installation.
  • Central Texas College Killeen, TX - Complete Irrigation and Landscape package 

 Led the planning, budgeting and direction of all construction projects.

Coordinated training for the construction teams on site-specific requirements, techniques and procedures.

    02/2005 - 05/2009 Superintendent VCC | Little Rock, AR
    Enclosed Mall -
    • Remodel of interior and exterior finishes of the mall common areas, redemise of interior lease spacing, Installation of irrigation system and new landscaping to include new pond areas and waterfall.
    • First Colony Mall - Sugarland, TX - Addition to existing mall structure and new five building lifestyle center to include all new site utilities, hardscapes and roadways.
    • Dallas Galleria Entrance 3 Canopy - Dallas, TX - Installation of new structural decorative glass canopy system, hardscape, landscape & irrigation. 

    Entertainment/Theater

    • Rave Theater - Allentown, PA - New construction of a 16 screen movie theater.
    • Rave Theater - Las Vegas, NV - New construction of a 18 screen theater at Turnberry Square. 
    • Pacific Theater 18 - Glendale, CA - New construction of 18 screen movie theater at the Shops of Americana.

    Parking Structure

    • First Colony Mall - Sugarland, TX - New four level parking deck. 
    01/2001 - 01/2005 Journeyman, Shop Foreman, Field Foreman Ed Ragsdale Sheet Metal Co Inc | Dallas, TX

    Specialty sheet metal fabrication shop - Journeyman sheet metal worker for production fabrication shop. Trained in layout, shear operation, brake press, roll, CNC punch and laser table operation. 

    Field Superintendent for projects -

     GM Production Plant Arlington, TX - Installation of new paint booth line,     powder coating ovens, retrofit of exhaust duct and fan system. 

     James Hardy Products Waco, TX - Installation of new curing oven and rack system for "Hardy Trim" line. 

    03/2000 - 12/2000 Carpenter Foreman Manhattan Construction Co | Dallas, TX
    Carpenter foreman for the Shops At Legacy project. Tilt wall construction for 50,000 sf addition for future retail development and associated site concrete. 
    Managed a team of 25 to 40 carpenters.
    Assigned projects and tasks to employees based on their competencies and specialties.
    Efficiently recorded and rejected incorrect deliveries of material to site.
    Monitored the safety of all construction activities, making on-site personnel safety the top priority.
    02/1998 - 02/2000 Plant Mechanic U.S. Department of Labor - Office of Labor-Management Standards | San Marcos, TX
    Technician for central plant maintenance at Southwest Texas State University for the operation, maintenance, and repair of the campus boiler units. 
    Properly maintained all onsite equipment and vehicles.
    Efficiently recorded and rejected incorrect deliveries of material to site.
    Accurately provided status information on project progress to the project management.
    Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel.
    08/1996 - 02/1998 Field Engineer, Pipe Fitter Ref Chem | Odessa, TX
    Installation of injection well compressor at the Mobile Oil Salt creek pump station refinery outside of Snyder TX. During the course of this project my duties and job titles ranged from. 
    Heavy Equipment Operator, Pipe Fitter, Field Layout Engineer, Welder, Area C Plant Safety Engineer, Rigging Foreman 
    02/1994 - 08/1996 Apprentice Electrician Long Electric | Abilene, TX
    Education and Training
    1994 High School Diploma
    Hawley High School | | Hawley, TX, United States
    2000 Vocational Degree : Business Management
    Texas State University | | San Marcos, TX, United States
    2000 Some College (No Degree): Occupational Awareness
    US Labor Department | | San Marcos, TX, United States Continuing education in Metallurgy, Construction Management, Group Relations, Cultural Awareness, Sexual Harassment Manager Training
    2005 Journeyman Apprenticeship
    Sheet Metal Workers International Association | | Euless, TX, United States Joint Apprenticeship - Continued education in plans & specification interpretation, drafting, Autocad LT, construction safety procedures, bidding & job costing, welding & metallurgy.  
    Certifications

    OSHA 30 Hour 

    First Aid/CPR/AED (Infant, Child, Adult)

    Continuing Education Completed Courses

    • Microsoft Project Planning & Time Management
    • Risk Management Incident Investigation
    • Americans With Disabilities Act
    • Ethics and Business Conduct
    • Leading A High Performance Team
    • Maintaining A Drug Free Workplace
    • Managing Conflict: A Collaborative Approach
    • Preventing Employment Discrimination For Managers
    • Preventing Workplace Harrassment
    • Sexual Harassment Prevention For Managers
    • Racial Harassment Prevention
    • Valuing Diversity For Managers
    • Bluebeam Basics
    • Bluebeam Advanced
    • Working With Bluebeam As-Builts

    Currently Pursuing Certifications  In

    • Revit 2020
    • Navisworks Manage 2020
    • Advance Steel 2020
    • BIM Management & Workflow