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-Certificate Number: HHA1901478
-Provided onsite training.
-Checked in passengers for their flights and checked their luggage.
-Provided information to passengers during a delay or cancelled flights.
-Re-accommodated passengers after a missed flight.
-Resolved conflicts with upset passengers.
-Tagged the bags and ensured the bags went to the correct destination.
-Managed company flight log and ensured all delays were recorded.
-Helped passengers locate missing bags and ensured passengers of bag return.
-Mentored new trainees and guided them with company procedures.
-On/Offloaded planes of the luggage and ensured all bags made it to the correct passengers/ correct flight.
-Organized bags in aircraft bin to ensure bags were stable during flight.
-Lifted bags up to 60lbs in weight.
-Prepared commissary carts for flights.
-Supervised aircraft cleaning during night shift.
-Developed and oversaw strategies for improving operational efficiency and accuracy.
-Supervised and oversaw flights in operation to ensure correct procedures were being followed, while flights departed on time.
-Assisted guests with making menu choices in an informative and helpful fashion.
-Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
-Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
-Promptly served all food courses and alcoholic beverages to guests.
-Answered questions about menu selections and made recommendations when requested.
-Regularly checked on guests to ensure satisfaction with each food course and beverages.
-Correctly calculated charges, issued bills and collected payments.
-Continually kept carpets and floor clear of debris.
-Selected products for specific routes according to pick sheets.
-Unloaded, picked, staged and loaded products for shipping.
-Followed proper selection procedures as established by the company.
-Transported goods from racks, shelves and vehicles.
-Worked at a rapid pace to meet tight deadlines.
-Assembled product containers and crates.
-Packed containers and re-packed damaged containers.
-Operated pneumatic tools and air compressors.
-Serviced tires and wheels according to the service invoice.
-Repair and replace tires and wheels.
-Changed and rotated tires for customers to ensure safety and maximize customer service rankings.
-Rebuilt TPMS units with every tire change and replaced entire TPMS unit when needed.
-Wrote customers cars in for services such as, tires, oil changes, fluid changes, and battery installs.
-Assessed customer needs and responded to questions.
-Cleaned and straightened work area.
-Operated cash register with proficiency.
As a student, at Ron Brown College Preparatory, I have maintained good standings academically, socially and as an athelete . I feel that I am a strong example of good character and that I contribute in a positive manner to my school culture.