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Summary
Energetic Marketing Director with 4 years experience in high-level executive support roles. Organized and professional. Dedicated and focused who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Results-oriented
  • Self-directed
  • Time management
  • Professional and mature
  • Customer Service
  • Point Click Care
  • AHT
  • Esolutions
  • Myability
  • Resourceful
  • Strong problem solver
  • Dedicated team player
  • Strong interpersonal skills
  • Understands grammar
  • Medical terminology
  • Self-starter
  • Insurance eligibility verifications
Accomplishments
Served as marketing arm for Healthcare Facility as liaison between doctors and agency with goal to produce more referrals and streamline communication. Built relationships with physician's offices, hospitals, and skilled nursing facilities whilst promoting a professional image of the agency  social image via public relations campaigns, targeted advertising, and community engagement. Assisted in the development and execution of internal and external special events. This includes lecture programs, employee engagement, and community efforts that enhance the brand and foster positive relationships  Developed and implemented territory plans to meet organizational, department, and territory specific goals that coincide with the organizations overall marketing initiatives. Oversaw efforts to ensure The CORE Institute is positioned competitively to protect and grow new patient volume. This includes routine analysis of the strengths and services of competitors, the development of territory profiling that identify territory changes, trends, and missed opportunities. Gathered and interpreted the data necessary to determine priority areas for growing referrals within their territory, providing insight to management related to business development, and best-in-class patient care aimed at improving processes related to referrals.
Experience
Director of Marketing and Admission
February 2018 to Current Skyline Healthcare & Wellness Center － Los Angeles, CA Successfully continue good relation with well known Doctors from several Hospitals. Keeping a good relations with Hospitals Case Managers, Discharge planner, RN, Social workers will give you the word success.
Planned and executed lunches with different hospitals, that lead us to get more client. Increased census by 25% over a month period, including Medicare, HMO (RUG/Skilled), Private. Also helping Different Assisted  Living and Retirement Facility if they need skilled care. 
Director of Admissions
August 2014 to December 2017 Oakpark Healthcare Center － Tujunga , CA
Accounts Payable - Controller Assistant
January 2011 to December 2014 TRINITY NURSING HOME － FOOTHILL, CA Reduced time and costs and increased efficiency by introducing new accounting procedures. Calculated figures such as discounts, percentage allocations and credits. Verified details of transactions, including funds received and total account balances. Suggested process improvements to secure prompt and regular receipts for the organization. Coded the general ledger and processed vendor invoice payments. Coordinated approval processes of all accounts payable invoices. Balanced batch summary reports for verification and approval. Conducted month-end balance sheet reviews and reconciled any variances. Researched and resolved billing and invoice problems.  
Activity Director
April 2009 to December 2010 ROYAL PALMS CONVALESCENT － GLENDALE, CA Evaluated patient care procedural changes for effectiveness. Created annual goals, objectives and budget and made recommendations to reduce costs. Served as liaison between management, clinical staff and the community. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Jumped in to fill gaps for on call rotation when necessary. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care. Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
Assistant Business Office Manager
July 2014 to November 2017 Oakpark Healthcare Center － Tujunga, CA

Assist Business Office Manager to bill medical and managed medicare
Verify resident eligibility.Follow up authorizations, Processed financial documents including contracts, expense reports and invoices Assisted with administrative tasks, including filing, answering phones and customer service. Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
Education
Bachelor of Science : NURSING, 2012 UNIVERSITY OF LA SALETTE － SANTIAGO, ISABELA, PHILIPPINES
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Professional Summary
Motivated banking professional possessing a strong commitment to quality customer service coupled with excellent communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions. A bank teller with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Skills
  • Ability to work under pressure
  • Ability to accept and learn from criticism
  • Time management
  • Strong values and beliefs
  • Self-awareness
  • Organizational commitment
  • Good role model
  • Focuses on both short and long term results
  • Flexible and able to adjust to the work environment
  • Excellent verbal communication skills
  • Encourages continuous learning at all levels
  • Developing performance goals and standards
  • Able to perform with minimal supervision
  • Customer awareness
  • Strong work ethics
  • Has leadership qualities 
  • Data Entry
  • Policies and Procedures
  • Quick Learner
  • Extremely Organized
  • Word Processor (40wpm)
  • Microsoft Office Applications  
  • Microsoft Excel  Microsoft Word 
  • Microsoft Outlook 
  • Microsoft PowerPoint
  • Internet Explorer
  • Computer Processes
  • Leadership Qualities
  • Strong Willed
  • Hard Worker
Work History
09/2013 to 12/2016
Care Taker IHSS – 12000 Hawthorne Blvd Hawthorne, CA 90250
  • Respond to patient requests (changing bedsheets, adjusting bed height, emptying bed pans and etc)
  • Rendered personal care, light housekeeping, and related services to maintain a safe and healthy environment for the sick and disabled.
  • Ran errands for clients
  • .Administered prescribed oral medications as directed by physician or home care nurse
04/2009 to 08/2012
File Clerk Santa Maria Dentistry – 16900 Lakewood Blvd Suite 306 Bellflower, Ca 90706
  • Examined, categorized and sorted incoming documents.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
  • Upheld confidentiality of all information.
  • Maintained physical and computer-based filing systems.
  • Adhered to all related company policies and government regulations.
  • Prepared new files and assigned tracking identification numbers.
  • Wrote documents outlining file management protocols.
  • Located missing file materials.
  • Followed-up with staff and customers regarding missing or needed information.
12/2000 to 11/2001
Cashier 99Cent Store – 14317 Clark Ave. Bellflower, CA 90706
  • Receive payment by cash, check, credit cards
  • Issue receipts, refunds, credits, or change due to customers
  •  Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  •  Greet customers entering establishments
  • Maintain clean and orderly checkout area
  •  Resolve customer complaints
  • Answer customers' questions, and provide information on procedures or policies.
10/1995 to 04/1999
Assisting Activity Director Hillcrest Convalescent Center – 3401 Cedar Ave Long Beach, CA 90807
  • Group social activities
  • Indoor and outdoor activities, which may include daily walks
  •  Activities away from the facility
  • Opportunity for resident involvement in planning and implementation of the activities program
  • Creative activities such as arts, crafts, music, drama, educational programs
  •  Exercise activities
  • One to one attention
  •  Promotion of facility / community interaction
04/1991 to 07/1995
File Clerk Smart Corporation – Amapola court Torrance, ca 90501
  • Add new material to file records, and create new records as necessary
  • Answer questions about records and files
  • Assign and record or stamp identification numbers or codes in order to index materials for filing
  • Enter document identification codes into systems in order to determine locations of documents to be retrieved
  • Find and retrieve information from files in response to requests from authorized users
  • Keep records of materials filed or removed, using logbooks or computers
  • Modify and improve filing systems, or implement new filing systems
  • Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information
  • Scan or read incoming materials in order to determine how and where they should be classified or filed
  • Sort or classify information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order
  • Track materials removed from files in order to ensure that borrowed files are returned
  • Gather materials to be filed from departments and employees
  • Perform general office duties such as typing, operating office machines, and sorting mail
09/1988 to 05/1990
Teller Bank of America – 3804 Atlantic Ave Long Beach, Ca 90807
  • Receive and count working cash at beginning of shift and balance currency, cash and checks in cash drawer at end of each shift
  • Identify customers, validate and cash checks
  • Accept cash and checks for deposit and check accuracy of deposit slip
  • Process cash withdrawals
  • Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency
  • Perform services for customers such as ordering bank cards and checks
  • Receive and verify loan payments, mortgage payments and utility bill payments
  • Record all transactions promptly, accurately and in compliance with bank procedures
  • Attempt to resolve issues and problems with customer's accounts
  • Ensure compliance with all internal controls and established policies and procedures
Education
1977
High School Diploma:
Western College - Philippines

1978
BBA: Banking and Finance
Manuel l Quezon University - Philippines

2008
BBA: Ultrasound Tech
 ITT Tech - Norwalk, Ca
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Professional Summary
I am seeking a General Education Teaching position in a new location to continue my 14 years experience from the culture of Hawaii to continue learning and teaching for another 20 years. Academic Development Emphasis Aptitude to remain flexible, ensuring that every child's learning styles and abilities addressed. Dedicated, resourceful and goal driven professional educator with a commitment to the social and academic growth and development of every student.
Skills
Work History
07/2003 to Current
5Th Grade General Education Teacher Hawaii Department of Education – Ewa Beach, Hawaii, United States
  • Pursued professional development continually by attending educational conferences and teacher training workshops.
  • Took part in professional organizations and continuing education courses.
  • Instructed up to 28 students individually and in groups.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Preserved the confidentiality of student records and information at all times.
  • Cooperated with parents to support students' learning and healthy development in school and at home.
  • Created a classroom environment in which children could learn respect for themselves and others.
01/1997 to 01/1999
Recreation Therapist Recreation Therapist Torrey Pines Convalescent Hospital – La Jolla, California
  • Observed and monitored client behavior and responses to treatment.
  • Developed and implemented treatment plans and modified when needed.
  • Connected clients with community service and resource agencies.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
01/1995 to 01/1997
Assistant Activity Director Alvarado Convalescent and Rehabilitation Hospital – San Diego, California
01/1994 to 01/1995
Recreation Therapist Do it Leisure – Chico, California
  • Interacted 1:1 with developmentally Disabled, autistic, and cerebral palsy clients.
  • Documented clients goal and objectives, frequency charts and Created Individual Service Plans.
07/1992
Senior Camp Counselor Boulder Creek, California
Education
2000
Credential: Credential Program
 Credential Program National University - San Diego, California
 Recreation Administration
1993
A.A: Liberal Studies
 California State University Chico San Diego Mesa Community College - Chico San Diego, California
 Liberal Studies
Certifications
Hawaiian License July 18, 2005- July 17, 2021 Professional Clear Multiple Subject Teaching Credential with a Cross
Interests
Classroom Management, * Differential Instruction* Kindergarten literacy * Guided Reading, * Shared Reading, * Portfolio Assessment* Essential Questioning* Independent Reading * MSL training, Math and Science Integration.* Mentoring *Grade Level Chair
Additional Information
  • CAREER DEVELOPMENT Classroom Management, * Differential Instruction* Kindergarten literacy * Guided Reading, * Shared Reading, * Portfolio Assessment* Essential Questioning* Independent Reading * MSL training, Math and Science Integration.* Mentoring *Grade Level Chair
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Professional Summary

Experienced professional school counselor with strong leadership and relationship-building skills.  Goal-oriented individual with a pleasant personality, outstanding problem solving skills and a tenacity that knows no restrictions. Excellent at juggling multiple tasks and working under pressure.  Broad industry experience includes Education, Mental Health and Healthcare.

Skills
  • Strong collaborator
  • Individual and group counseling
  • Crisis intervention
  • Outstanding social skills
  • Positive reinforcement
  • Effective time management
  • Student motivation
  • Standardized testing
  • Positive learning environment
  • Interpersonal and written communication
  • Conflict resolution
  • Team leadership
  • Project management
  • Community partnerships
Work History
SEAD Education Program Professional, 04/2020 to Current
 Nevada Department Of Education – Carson City, NV
  • Assisted and fostered the growth of K-12, postsecondary, and related education programs throughout Nevada by providing technical assistance, training, and oversight in the field of Social Emotional Learning and Academic Development (SEAD).
  • Created and conducted SEAD adult professional development learning opportunities, content strategies, and resources to meet the needs of Nevada educators.
  • Worked collaboratively to promote the building of positive mental health supports and social emotional skills for students.
  • Provided training, guidance, and assistance to school districts and public schools regarding a safe and respectful learning environment and improving school climate for everyone in public education.
  • Led review team in delivery of federal grant project, resulting in awarding of funds to districts and schools and other agencies.
  • Managed state and federal grants.
  • Developed webpage and content for SEAD, Restorative Practices and Chronic Absenteeism.
Elementary School Counselor, 08/2007 to 06/2020
 Lyon County School District: Riverview Elementary School – Dayton, NV
  • Designs and implements school guidance curriculum including classroom lessons, academic support and career awareness for students in grades pre Kindergarten through sixth.
  • Conducts individual student planning such as career development, goal setting and decision-making.
  • Performs responsive services including individual and small group counseling, crisis intervention and conflict resolution.
  • Completes system support activities such as leading the student intervention team, consultation, collaboration and program management.
  • Implemented Kid Court program where older students are able to help peers make better decisions on the playground.
  • Designed and implemented student leadership program.
  • Counsels teachers, administrators and guardians on the developmental abilities, behavior problems, and educational needs of students.
  • Site liaison for Children in Transition program and children in foster care.
  • Served as committee leader in designing and implementing a district-wide suicide protocol program.
  • Collaborates with teachers and administrators to develop and evaluate school counseling program by sharing student success data and insights.
High School Counselor, 07/2004 to 07/2007
 Lyon County School District Silver Stage High School – Silver Springs, NV
  • Conducted a comprehensive school counseling program for students in grades nine through twelve.
  • Completed career and academic planning with students.
  • Introduced and implemented an annual College and Career Fair.
  • Individual student academic planning and goal setting.
  • School counseling classroom lessons based on student success standards. 
  • Short-term counseling to students.
  • Referrals for long-term support.
  • Collaboration with families/teachers/ administrators/community for student success.
  • Advocacy for students at individual education plan meetings and other student-focused meetings. 
  • Data analysis to identify student issues, needs and challenges.
WIN (Wraparound In Nevada) Worker - Independent Contractor, 06/2003 to 06/2004
 State Of Nevada Division Of Child And Family Services – Carson City, NV
  • Worked with families under the supervision of State of Nevada, Division of Child and Family Services to build support teams comprised of friends, family members, coaches, teachers, clergy and neighbors willing and able to mentor parents and children to increase adjustment and self-reliance.
  • Implemented a strengths-based approach with families. 
  • Traveled to family homes to meet with parent(s) or guardians and children to assess progress and evaluate needs.
  • Entered hourly services into Unity.
  • Reported progress to caseworkers; sought additional resources when appropriate.
  • Transported clients to appointments as needed.
Discharge Facilitator, 08/2001 to 06/2003
 Behavioral Health Services At Carson-Tahoe Hospital – Carson City, NV
  • Conducted case management, discharge planning and referral services for adult psychiatric and chemical dependency patients.
  • Performed community relations and marketing activities.
  • Participated in interdisciplinary treatment planning and case documentation.
  • Served as a Drug and Alcohol Counselor Intern. 
Activity Therapist, 02/1998 to 07/2001
 Behavioral Health Services At Carson-Tahoe Hospital – Carson City, NV
  • Planned and implemented recreational and therapeutic activity groups.
  • Completed patient assessments and treatment plans.
  • Helped individuals recovering from substance use and/or mental health challenges by providing health-, wellness- and leisure-centered outlets in an inpatient hospital setting.
Activity Director Certified, 02/1997 to 02/1998
 Manor Care Health Services – Reno, NV
  • Coordinated and conducted recreational activity groups for geriatric residents and families.
  • Facilitated resident and family council meetings.
  • Supervised two activity assistants and recruited and trained volunteer staff.
  • Administered and maintained activity budget.
Substitute Teacher, 09/1996 to 01/1997
 SCSD/CCSD – Carson City, NV
  • Implemented curriculum.
  • Supervised and taught students in grades K-12.
Activity Director Certified, 05/1995 to 08/1996
 Carson Convalescent Center – Carson City, NV
  • Developed and administered resident, family and visitor activity program.
  • Completed resident assessments and care plans.
  • Supervised full time activity assistant.
  • Administered and maintained activity budget.
Education
Master of Arts: Educational Counseling, 2003
 University Of Phoenix - Reno, NV
Bachelor of Arts: Criminal Justice, 1995
 University Of Nevada - Reno, NV
  • Graduated with high distinction
Associate Of Applied Science : Criminal Justice, 1993
 Western Nevada College - Carson City, NV
  • Graduated magna cum laude
Affiliations

American School Counselor Association

Nevada School Counselor Association

Nevada Department of Wildlife

Accomplishments
  • 2013 Nevada School Counselor of the Year
  • 2013 Semi-finalist for the American Association of School Counselors of the Year
  • Adult and Youth Mental Health First Aid Instructor
  • Hunter Education Safety Instructor Nevada Department of Wildlife
  • Awarded Lyon County School District's Making a Difference, 2016
  • Super Staff, Riverview Elementary School 10/2017
  • Spearheaded Lyon County School District's suicide protocol
Additional References

Stephanie Nice 

1466 Grey Bluffs Drive

Fernley, NV 89406


Jerri Kerns

283 Monte Cristo Drive

Dayton, NV 89403

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