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Summary

Certified Nursing Assistant  proficient at flexing and bending with change. Practiced in resolving customer concerns in a professional and calm manner. Service-focused professional and friendly team player with a knack for building productive working relationships. 

Skills
  • Calm and level-headed under duress
  • Quick problem solver
  • Organizational ability
  • Meeting deadlines
  • Resolving issues
  • Flexible scheduling
  • Customer service expert
Experience
Assisting Hands- Serving Cincinnati & Northern KY | Cincinnati, OH Certified Nursing Assistant 07/2017 - Current
  • Supported patient mobility needs and transported to appointments.
  • Observed and documented patient status and reported patient complaints to the case manager.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
Harrison Pavillion Nursing Home | Cincinnati, OH Certified Nursing Assistant 02/2017 - 08/2017
  • Supported patient mobility needs and transported to appointments.
  • Documented resident records on daily flow sheets.
  • Reported each inquiry and resolution in the company database.
Maximum Health Care | Cincinnati, OH Home Care Aide 02/2017 - 07/2017
  • Assist MRDD patients
  • Supervised frequent activities such as medication and personal hygiene to ensure safety.
  • Often commended for maintaining the safety, respect and dignity of residents.
FirstLight Home Care | Cincinnati, OH Certified Nursing Assistant 04/2014 - 02/2017
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Reported each inquiry and resolution in the company database.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
Jack Casino | Cincinnati, OH Beverage Server 04/2015 - 01/2017
  • Maintained a positive up-beat attitude
  • Able to work in a fast and flexible environment
  • Provided high quality service.
Cucinova Urban Italian Resturant | Cincinnati, OH Cashier/ Server 10/2014 - 04/2015
  • Accepted payment from customers and made change as necessary.
  • Delivered excellent customer service with positive and professional attitude.
  • Informed customers about sales and promotions in a friendly and engaging manner.
Sodexo at Heartland of Madera Nursing Home | Madera, OH Dieteray 09/2013 - 10/2014
  • Delivered excellent customer service with positive and professional attitude.
  • Balanced the needs of multiple customers simultaneously in a fast-paced culinary environment.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
McDonald's | Cincinnati, OH Crew Leader 03/2012 - 09/2013
  • Praised by management for being a fast and efficient worker, requiring little supervision.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Trained new employees on company customer service policies and service level standards.
Education and Training
University of Cincinnati | | Cincinnati, OH, United States 2021

 

Currently still in school working toward a degree.

 


Orginazations and Affiliations
  • Upward Bound
  • Cincinnati Police Cadet Program (2012)
  • Feed The Hunger Drives


This resume is created in 7 minutes.
Career Overview

Enthusiastic professional with extensive experience in many facets of customer service.

Areas of Expertise
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Energetic work attitude
Experience

Customer Service/Hospitality

  • Developed long-term relationships with customers which increased repeat business.
  • Maintained a welcoming demeanor to make customers feel at ease in their experience.
  • Carefully took orders for food and beverage to ensure accurate delivery in a timely manner.

Cash Handling

  • Accepted customer payments in a quick but friendly manner.
  • Made accurate change for all cash payments.
  • Accepted payments in form of cash, debit, credit and gift cards.

Bookkeeping

  • Management of cash flow
  • Calculating and processing payroll
  • Creation of delivery of invoices
  • Management of accounts payable and accounts recievable
  • Weekly and monthly financial analysis

Office Experience

  • Experience with incoming and outgoing phone calls
  • Project management
  • Management of customer relations and communication
  • Experience with appointment setting
  • Computer skills including approximately 80 wpm typing, Microsoft Office, Apple iWorks, POS 

Cleaning

  • Bussed tables quickly during and after each guest to maintain a pleasant and clean atmosphere for both the guest during their meal and the restaurant as a whole.
  • Maintained organized and pleasing inventory.

Health Care Experience

  • Medical assisting including urinalysis, weight and height measurement, blood pressure, pulse, respirations.
  • Nurses assisting duties including food service, vital health statistic measurement, assistance with activities of daily living. 
Employment History
Freelance Administrative Assistant SCADA Integrations | Carlsbad, CA | August 2018 - Current
Freelance Bookkeeper Miramontes Accounting | Carlsbad, CA | August 2018 - Current
Bartender and Server Old Market Pub & Brewery | Portland, OR | March 2014 - September 2017
Medical Assistant NW Occupational Health Associates | Portland, OR | November 2013 - May 2015
Nursing Assistant Marquis Companies | Portland, OR | May 2013 - July 2014
Server Olive Garden | Clackamas, OR | October 2010 - March 2012
Server Banning's Pie House | Tigard, OR | April 2010 - August 2010
Server The Lotus Cardroom and Cafe | Portland, OR | January 2010 - July 2010
Server Zeke's Eatin' Place | Ontario, CA | October 2008 - December 2009
Server Olive Garden | Lake Oswego, CA | June 2006 - August 2008
Education
Bachelor of Science: Arts and Letters Portland State University | | Portland, OR, USA | | 2012
High School Diploma Milwaukie High School | | Milwaukie, OR, USA | | 2004
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Professional Summary

Dynamic and motivated professional who consistently exceeds sales goals while focusing on employee development, exceptional customer service and profitability. Excellent negotiator and communicator who quickly establishes rapport and credibility through my personal brand while utilizing my marketing skills to cultivate long-lasting relationships.

Skills
  • Top-rated sales performer
  • Relationship building
  • Strategic planning
  • Talented muti-tasker
  • Customer service-oriented
  • Approachable
  • Exceptional interpersonal communication
  • Effective leader
  • Employee development
  • Conflict resolution
Work History
WFS CS Support Tier 2 Associate (AMAZON), 04/2020 to Current
Aerotek Nashville , TN

· Resolving trouble tickets of candidate and/or employee escalations
· Interacting with candidates over email or phone to handle escalations
· Thinking big to identify process improvement opportunities
· Running reports as needed
· Performing administrative tasks as necessary

Realtor, 05/2019 to Current
The Gary Ashton Group Of RE/MAX Advantage Nashville, TN
  • # 1 RE/MAX team in the world
  • Over 3 million in sales within first year of obtaining license in TN
  • Currently hold real estate license in Tennessee & Florida ( 7 years total experience)
  • Provide guidance while assisting sellers/buyers in purchasing property for the right price under the best terms
  • Promote sales through advertisements, open houses, calls and listing services
  • Assist clients with property searches, offers, negotiating, and the closing process
  • Manage contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
  • Develop and maintain relationships with clients through networking, postcards and cold calling.
Management Assistant, 11/2018 to 04/2019
Enterprise Rent-A-Car Nashville, TN
  • Transfer from Fort Myers, Fl to Nashville, TN
  • #1 on the matrix in Sales for 4 out of the 6 months
  • Implemented previous sales/ management experience from Group 35 to the Nashville group to optimize performance
  • Evaluated/ trained other employee's strengths/weaknesses in order to increase sales numbers
Assistant Branch Manager, 03/2016 to 11/2018
Enterprise Rent-A-Car Cape Coral, FL

• # 1 on the sales and customer service matrix for 3 months in a row
• Oversee, develop and train 25 employees
• Responsible for the success of a $4.1 million dollar branch
• Led branch to a 19 point jump in customer service score in one month
• Led 8 employees to promotions
• Qualified 15 out of 16 months with the company

• Maintain corporate account relationships to ensure repeat business

• Maintain corporate account relationships to ensure repeat business
• Concentration in the 4 core areas of business- customer service, growth, employee development and profitability

Head of Beverage Cart Sales, 05/2012 to 08/2016
Olde Hickory Golf and Country Club Fort Myers, FL
  • Engaged with members to retrieve preferences and create a memorable golf experience
  • Tailored personal attention to members special and specific needs at any given moment in time
  • Attended club meetings in order to further improve strategic plans
  • Established initiatives to increase sales to club members and hotel guests by tracking preferences
  • Assisted in organizing/planning special events
  • Organized inventory and scheduling
Education
Bachelor of Science: Marketing , 2014
Florida Gulf Coast University - Fort Myers, FL
Business Finance
Professional Selling
Market Research
International Management
Market Strategy
Operations Management
Advertising Media Planning
Integrated Marketing
Principles of Advertising
Consumer Behavior
Honors & Awards
  • Best of the Best (5)
  • Triple crown (2)
  • Winners Circle (Nashville)
This resume is created in 7 minutes.
Objective

To obtain a Tech/ Admin position providing an opportunity to utilize my expertise in the drug and alcohol specimen collection industry where current and newly acquired skills will be utilized toward continued growth and advancement.

 

Skills
  • Emanda Data System
  • Procedure Development/ Refinement
  • Drug & Alcohol Procedures
  • Problem Analysis/ Resolution
  • Staff Supervisor/ Training

  • Liaise & Support
  • Strong Organizational
  • Multi-tasker
  • Energetic Work Attitude
  • Positive Customer Experiences
Work History
Collection Site Coordinator/ Certified Drug & Alcohol Technician DriverCheck Inc. - Ayr, ON 10/2014 - Current
  • Answer site administrative inquiries posed by health professionals, drug and alcohol technicians.
  • Coordinate live and/or computer based drug and alcohol training.
  • Remaining current in certifications, DOT & NON DOT Urine Drug, Hair Drug and Breath Alcohol specimen collections.
  • Place supply orders.
  • Accept increasing responsibility demonstrating flexibility and ability to learn quickly.
  • Advise of collection procedures and manage site account information.
  • Co-Managed Evidential Breath Tester's Re-certification Program.
  • Liaise with collection sites maintaining strong effective relationships.
  • Negotiate collection/ medical service fees.

Co - Manager La Senza - London, ON 10/2013 - 10/2014
  • Communicated clear priorities, relevant information.
  • Aligned associates with company initiatives, created comfortable climate.
  • Established clear, specified goals, action plans, accountability, follow-ups.
  • Identified store performance strengths, opportunities.
  • Sustained new business behaviours/ programs.      
  • Exceeded regional annual sales target.
  • Sales, promotions, policies, exchanges, security practices.

Bartender/ Food and Beverage Server North Moore Catering/ River Room - London, ON 11/2009 - 12/2013
  • Met assigned deadlines,  required time commitments.
  • Customer inquiries, offer solutions.
  • Interaction with management, restaurant staff.
  • Received shipment, stock.
  • Processed payments- cash, credit and debit.
  • Requisitions, inventory sales.
  • Cash Handling - large sums.
  • Up-sold Additional Menu Items, Customer Orders.

 

 

 

 

 

 

 


Education
Diploma: Community Service Worker MEDIX College - London, ON 2012

Graduated with Honors


Certifications
  • Urine Drug Collector DOT 01.28.15
  • Evidential Breath Alcohol Technician 02.24.15
  • Psychemedics Hair Sample Collection Training 03.05.15
  • POCT Drug Screen (E-Z Split Key Cup) 03.13.15
  • POCT Drug Screen ( E-Z Split Key Cup/ Intect 7 Adulteration Strip) 12.08.16
This resume is created in 7 minutes.
Executive Profile
Department head  self-starter with an entrepreneurial spirit, performance driven and results focused professional with more than 10 years of qualified experience in the hospitality industry. Managerial roles and duties ; food and beverage management, hiring and training personnel, forecast and budgeting hotel management MOD , maintaining an effective flow of inventory, all contributing to increased profit-margins by improving service and business relationships. Customer oriented, with effective and strong follow-through and time management skills. Keynote speaker for company meeting to all department head and board members . 
Core Strengths
  • Forecasting
  • Budgets
  • Conflict resolutions
  • Cost control
  • Revenue
  • Inventory control
  • Procedure Development
  • S.O.P Creation
 
  • Micros , aloha , programmer
  • Project management
  • Communications Consultant
  • Delphi knowledge
  • Business Development  
  • Start-Up Operations
  • Opera knowledge  
  • feasibility projects .
  • Personal development Coach
Areas of Expertise

 Budgeting and Cost Controls :

  • Creation of pre-opening and running budgets for multi venues
  • Implemented strong cost control procedures for Food and Beverages Department and hotel operations .
  • Strong labor cost management through forecasting and focus on actual business needs
  • Labor monitoring to insure minimal overtime.

      Training and Staff Development:

  • Launched well-received program of professional development courses for all Food and beverage staff and hotels personal . 
  • Ongoing training program, focusing on proper effective  communication.
  • Developments of “ownership” attitude by team members, to ensure guests' needs are met.
  • Inter management training to produce leaders rather than bosses.
  • Achieving the Wow factor and anticipation of guests needs and wants .
  • implement the concept of being proactive versus reactive .
  • Social media market analysis , trip advisor , yelp  cleaning program how to recover and  improved reviews 
Professional Experience
Operation Manager/ Task Force Specialist 05/2017 to Current SHELBORNE/ RAFFAELLO HOTEL Miami Beach/ Chicago
  • Created and implemented common standard operating procedures based on property needs.
  • Cultured associates on management companies core values after properties acquirement. 
  • Guided associates on self development through annual reviews and consistent mentorship.
  • Liaison to associates and property on achieving agreements to work flow and responsibilities of areas.  
  • Re standardized guest value and empathy through training and one-on-one development.
  • Ensured that accounting procedures were followed based on audit needs.
  • Trained new managers and existing managers on day to day operations and back office procedures. 
  • Attended cities monthly meetings with community leaders and ensure requirements were met for city operational mandates while maintaining a successful operation.
  • Worked with HR in meeting union requirements and operation needs.
  • Work under the guidance of VP of operations, Making sure standards were met at multiple properties. 
Food and Beverage Manager/ MOD 05/2015 to 04/2017 Hyatt Centric South Beach Miami Miami Beach, FL
  • Reduced employee turnover ,  This was achieved  through the implementation of a hands on management style,  open communication and encouragement of employee feedback
  • Increased guest satisfaction By 60 % percent as recorded by hotel guest customer surveys. Directly responsible well known south beach restaurant  Deck 16 , banquets and room service . 
  •  
  •  
  •  
  •  
  • Proudly successful in the forming of a winning team that keep has helped maintain the Hyatt Centric one of the most luxurious destinations in South Florida. 
  • Helped plan and create pre-opening and opening of the hotel with 120 rooms  
  • trained, and supervised a team of over 25 employees.Responsible for all aspects affecting guest comfort, following the highest quality standards set forth Concord Management ,Reduced food and beverage costs by implementing inventory controls and streamlining buyer-supplies.
  • Responsible for short and long term planning of all food and beverage outlets. 
  • Schedule staff as necessary to meet labor budget while ensuring adequate and consistent levels of service. 
  • Ensure effective hiring, training, development, promotion and continuous positive reinforcement of all food and beverage team members. 
  •  Lead and coach the food and beverage team towards achieving exceptional guest service and employee satisfaction.
  • Support and manage other hotel outlets when necessary.
  • MOD on a regular basis inspecting all hotel areas , including rooms , common areas , front desk , engineer .  
Food and Beverage Manager 06/2013 to 08/2015 Mondrian South Beach Hotel Miami Beach, FL
  • Oversee and manage daily operations of scheduled banquets.
  • Schedule staff as necessary to reduce labor costs while ensuring adequate and consistent levels of service.
  • Achieve maximum profitability and over-all success by controlling costs and quality of service.
  • Communicate daily with executive chef and sous chef in charge; providing current information on food cost and culinary budget. -     Review monthly Profit and Loss Statement 
  • Control of Banquet china, cutlery, glassware, linen and equipment. 
  • Catered to large parties and groups in house for functions.     
  • Coordinate with vendors to rent equipment requested by guests.
  • Oversee and manage daily operations of scheduled shift food and beverage outlets.      
  • Ensure Food and Beverage staff are working productively and efficiently while providing guests with an excellent service. 
  • Understand and provide cost control by preparing monthly profit/loss statements for the Food and Beverage director's review. 
  • Constant communication with the Accounting Department's  Accounts Payable and Accounts Receivable personnel to ensure the timely processing of invoices. 
  • Menu costing and development for restaurant and banquet 
  • Prepared the inventory process to ensure accurate inventory records were maintained and china/equipment records were in line with requisitions and orders


Restaurant General Manager 09/2010 to 02/2013 Howard Johnson Hotel - Miami Airport Miami Beach, FL
  • Hiring of all FOH staff 
  • Assisted Executive Chef in his hiring of BHO staff 
  • Prepared all training manuals for both front and back of house. ·       
  • Prepared training schedule for the on boarding of the entire staff of 115 
  • Created SOPs for the company to be used at all properties. ·         Designed and programed the MICROS operating system, including floor plans, printer routing, items creation, pricing and modifiers. ·   
  • Conducted all FOH training for the opening 
  • Hire cleaning crews and created check list of obligations. ·         Opened all accounts and set up all vendors for the location ·         Created and implemented wine list and cocktail lists.
  • Enrolled all employees into the ADP payroll system 
  • Trained all assistant managers on the ADP system 
  • Created Happy Hour and “In the Bizz” program
Food and Beverage Supervisor 01/2007 to 05/2010 Newport Beachside Hotel & Resort Sunny Isles Beach, FL
  • Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
  • Consistently adhered to quality expectations and standards.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
    Delivered exceptional, friendly and fast service.
  • responsible of the operations along with the department heads  of  5 venues , Tiki bar , lobby bar , kitchen 305 , beach service and coffee shop .


Consultant
As part of my professional Consulting services , from engagements and initiatives dedicated to improved , guest relations , conflict resolution , asset management , real estate commercial acquisition,  market analysis , feasibility projects, with the following companies :
 

 
Angelo Elia pizza  , ( 9 locations  ) 
 
Andres Carne de Res ,  ( Bogota , Colombia )
 
Signature Gray Hotel (schedule to open winter 2020 )
 

Certifications

Real Estate Broker 
Leadership Dale Carnegie Coaching Program
Food handler Certification 

Education
BBA: Business Management 2000 Universidad Santa Maria Caracas, Venezuela