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Summary
Motivated award-winning sales leader and customer service pro with background in law, who displays the utmost level of professionalism and confidentiality. Follows directives and employs all necessary steps to excel in high-pressure situations.
Skills
  • MS Office proficient
  • Order and request filing
  • Westlaw and LexisNexis
  • Office management
  • Database management
  • Case management
Experience
Senior Sales Consultant
Sheridan, IL Holiday Inn Club Vacations/ Jun 2015
  • Excel within high stress environment
  • Detailed contract sales
  • Exceeded team sales goals by 75%.
  • Multi-Million Dollar Producer
  • Provide excellent customer service to clients
  • Work closely with direct manager to achieve daily/weekly/yearly goals
  • Help clients achieve personal goals
Standing Bid Manager
Homewood, IL Canadian National Railway/ Mar 2012 to Jun 2015
  • Strong office management over multiple locations
  • Increased the employee base to meet changing staffing needs. 
  • Advised managers on organizational/contract policy matters and recommend needed changes.
  • Answered employee questions regarding government regulations and company policies/needs to resolve any issues. 
  • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Patient Services Representative
Naperville, IL Edward Hospital/ Aug 2005 to Jun 2010
  • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Negotiated with major insurance companies on patients behalf
  • Thrived in emergency high stress environment Coordinate between medical staff and insurance liaison. 
Activities and Honors
Leadership Award Recipient
Four times Mark of Excellence Award
Masters Recipient
Education and Training
Political Science/Law North Central College Naperville, IL Emphasis in Law
Bachelor of Arts
This resume is created in 7 minutes.
Summary

I am a highly experienced technical writer focusing on technology and change management. My experience is in technical writing, training, and business process management. My speciality is capturing stakeholder requirements and accurately converting them to detailed clear documentation, procedures and work instructions. I have developed bid documentation, product installation manuals, software guides, work instructions, HTML content, marketing communications and many other physical and electronic outputs

I work in agile or waterfall project teams and produce high quality documentation about product, process or systems, often starting from a low base. I am competent in the MS Office Suite, Adobe products, various conversion packages and ARIS business mapping software
Highlights
  • Excellent grammar, spelling, punctuation and composition
  • Strong oral and written skills
  • Ability to understand and communicate core concepts effectively
  • Proof reading, layout, editing and design skills
  • Design and development of technical documents
  • Experienced user of Sharepoint
  • Advanced use of Word, Powerpoint, Photoshop and Acrobat
  • Focused and results oriented
Accomplishments
  • Developed telco product instruction manuals and updates for a strategic data product
  • Designed and delivered a turnkey training solution for product installation and support of a new telco product
  • Developed process documentation and work instructions for NBN installations
  • Developed commercial documentation to support NBN legal contracts and proposals
  • Provided business process maturity analysis reports for a number of government agencies in Victoria
  • Facilitated workshops, gathered data and identified and developed procedures for a major transportation agency in Victoria
  • Developed a change management framework for a major health agency in Victoria
  • Developed software updates for a Victorian software integrator
Experience
01/2013 to Current
Consultant Innovative Thinking (IT) － Melbourne, Victoria
  • Develop and deliver change programs that introduce asset management lifecycle practices into government agencies
  • Develop and implement maturity analysis reports to identify needs
  • Analyse client's processes and procedures and design new work procedures
  • Liaise with engineers, subject matter experts, management and project managers to capture requirements
  • Develop layouts, proofread, gain approval
  • Publish content across a range of physical and digital media
08/2009 to 11/2012
Technical Manager Unico － Melbourne, Victoria
  • Prepared presentations, training materials, proof read bids and coordinated content
  • Updated technical release notes, researched legal documents
  • Developed project documentation, edited software release notes, manuals and identified and documented services procedures
  • Liaised with technicians, consultants, developers, clients and management
03/2003 to 02/2009
Bid Manager Nokia Siemens － Melbourne, Victoria
  • Coordinated complex bids, organising all inputs, developing the layout, writing, proofreading and development of the final document
  • Proofread technical documentation, created software manuals, edited updates and release notes.
  • Coordinated content with stakeholders across country boundaries and developed bid collaterals
  • Designed standard operating procedures for an outsourced service
  • Enabled faster reaction time to faults by providing accurate work instructions
06/1999 to 12/2003
Bid Manager Marconi Telecommunications (UK) Ltd － London, United Kingdom
  • Prepared bid documentation, operational procedures, work instructions, Service Level Agreements
  • Prepared legal contracts, wrote T&Cs for SLAs
  • Communicated with support, engineering and project management teams
  • Proofread and edited software documentation and updates
  • Led the development of a bid that successfully won a national network implementation
  • Initiated a major documentation review that improved service delivery times by accurately documenting procedures
04/1997 to 04/1999
Pre Sales Analyst Compuware (UK) Ltd － Slough, UK
06/1989 to 03/1997
Technical Marketing Analyst Rank Xerox (UK) Ltd － Watford, Hertfordshire
06/1984 to 05/1989
Marketing Manager Wang (UK) Ltd － London, UK
Education
Humanities Keele University － Stoke-on-Trent, Newcastle, UK

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