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Skillful Bilingual Customer Service Representative resume

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Professional Summary

Customer Service Representative/ Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Skills
  • Creative problem solver
  • Quick learner
  • Credit card processing
  • Multi-line phone talent
  • Local/state health laws knowledge
  • MS Windows proficient

 Calm Under Pressure

 Knowledge Retention

 Organization

 Friendly
Work History
Rural Carrier Associate, 05/2015 to 12/2015
 United States Postal Service – Aulander, North Carolina
 An RCA is responsible for sorting, receiving and loading the mail in his vehicle for distribution on an established route. The RCA picks up mail from homes, sells postal supplies and maintains security for the mail in his possession. At the end of the day, the RCA returns collected mail, paperwork and any money received to the post office.
Customer Service Representative, 07/2014 to 01/2015
 Convergy's – Greenville, North Carolina
  • Answered an average of 80 calls per day by addressing customer inquiries, solving problems and providing new product information. 
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Sales Representative, 06/2012 to 03/2013
 Centurylink – Tarboro, North Carolina
 answer calls and respond to emails, handle customer inquiries both telephonically and by email, research required information using available resources, manage and resolve customer complaints, provide customers with product and service information, enter new customer information into system, update existing customer information process orders, forms and applications, identify and escalate priority issues, route calls to appropriate resource, follow up customer calls where necessary, document all call information according to standard operating procedures, complete call logs, produce call reports
Food Service Officer/Manager, 12/2005 to 06/2007
 Gates Correctional Center – Greenville, North Carolina
  A manager in charge of food service operation at a State Correctional Institution or Facility which serves on a daily basis between 1-4000 meals to inmates and staff; plans, organizes, and directs a complete food service operation which includes a large-scale food preparation and food serving area; administrative responsibility for menu modification, purchasing perishable food items, personnel, finance, nutrition, food preparation, food service, and sanitation; directs food service supervisors, instructors, and inmate help; develops and implements cross training programs to food service employees; reviews on-the-job vocational training provided to the inmate help; maintains satisfactory working conditions; conforms with established sanitation and safety standards; enforces security and custody regulations.
Food Service Specialist/ Supply Specialist, 10/1994 to 12/2002
 Army National Guard – Greenville, North Carolina

The food service specialist is primarily responsible for the preparation and service of food in field or garrison food service operations. Bake, fry, braise, boil, simmer, steam and sauté as prescribed by Army recipes. Operate, maintain and clean field kitchen equipment. Perform preventive maintenance on garrison and field kitchen equipment.

The unit supply specialist is primarily responsible for supervising or performing tasks involving the general upkeep and maintenance of all Army supplies and equipment. Receive, inspect, inventory, load/unload, store, issue and deliver supplies and equipment. Maintain automated supply system for accounting of organizational and installation supplies and equipment. Issue and receive small arms. Secure and control weapons and ammunition in security areas. Schedule and perform preventive and organizational maintenance on weapons. Operate unit-level computers.
Education
Still Pursing: Psychology Capella University - Minnesota
  • Coursework includes: Speech and Communication, Sociology and Psychology
  • Completed 80 Credit hours

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Job-winning Bilingual Customer Service Representative resume

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Summary

Sales support with can-do attitude and willingness to help at all times, with a track record of managing a wide variety of customer service issues quickly and efficiently.

Highlights
  • Reliable with excellent work ethic
  • Meticulous attention to detail
  • Excellent communication skills
  • Complex problem solving
  • Positive attitude
  • Strong interpersonal skills
  • Exceptional time management
  • Prospecting techniques
  • Relationship building
Experience
Ken Garff Glass & Autobody American Fork, Utah Parts Representative 06/2017 to Current
  • Responded to all customer inquiries in a timely manner.
  • Implemented a consultative selling approach on all inbound calls.
  • Created strategies to grow customer base.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Demonstrated exceptional consultative selling skills throughout the sales cycle, from initial rapport to needs assessment to solution delivery.
Patterson Dental Company Salt Lake City, Utah Customer Service Representative 03/2007 to 06/2017
  • Exceptional customer service skills with strong communication skills in verbal and written form.
  • Entered data into a SAP computer system using computer software programs including web based, spreadsheet and word processing systems
  • Calculating current payments and amount past due on several accounts.
  • Clearly explained company policies and procedures for product delivery and installs on equipment
  • Completed research on complex problems and resolved issues in a timely manner
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention
Smiths Food & Drug Elko, NV Department Manager 12/2002 to 03/2007
  • Followed established departmental and store policies and procedures. 
  • Directly oversees the successful operation of the grocery, frozen, dairy and natural and specialty foods departments.
  • Ensures the quality and freshness of all products and services.
  • Ensures the store is cleaned daily and meets the company standards for appearance.
  • Delivers excellent customer service to all customers.  
    Education
    High School Diploma Carson Graham High School, Vancouver, B.C.
    Diploma Vancouver Technical College, Vancouver, B.C.

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    Experienced Bilingual Customer Service Representative resume

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    Summary
    Skilled customer service representative committed to addressing customer concerns with speed and accuracy. Customer-focused with a proven capacity to troubleshoot issues to ensure customer satisfaction. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Superior computer skills and telephone etiquette.
    Experience
    01/2018 to 01/2019
    Customer Service Representative Blue Cross & Blue Shield of Rhode Island － Providence, RI
    • Responded to Medicare members' written or telephonic inquiries. 
    • Educate members and clearly respond to inquiries concerning products, benefits and eligibility, or billing.
    • Maintain records of customer interactions, process changes to member accounts, record inquiry details and actions, and refer unresolved issues to appropriate internal departments for additional research.
    • Knowledge of CPT codes and some medical terminology
    • Knowledge of HIPPA laws and regulations
    • Knowledge of Saleforce, and Facets
    06/2017 to 09/2017
    Customer Service Representative IGT － Providence, RI
    • Answers calls providing prompt, accurate, level service to Clients including: card activation, PIN replacement/reset, lost and stolen cards, and coupon conversions.
    • Answers calls from retailers to provide prompt, accurate service including downloads, supply requests, dispatch requests, troubleshooting and problem escalation.
    • Diagnose and troubleshoot problems and take appropriate action.
    • Worked overtime shifts during busy periods.
    11/2016 to 02/2017
    Data Entry Medtronic － Mansfield, MA
    • Manually entered orders and communicated with customers regarding discrepancies, out of stock, price errors, order quantity errors, etc
    • Monitored shipments to guarantee on-time delivery.
    • Work with outside logistics company to coordinate delivery appointments and most efficient shipping method
    • E-file all po's, orders, invoices, and customer documents
    08/2016 to 11/2016
    Customer Service Representative MetLife － Warwick, RI
    • Communicated with customers via click to chat and phone regarding billing issues and account information
    • Followed up with potential clients regarding online information requests.
    • Promoted agency products to customers on the phone
    • Knowledge of Salesforce
    12/2015 to 05/2016
    Customer Service Representative CVS Caremark － Lincoln, RI
    • Created tickets to the IT department regarding website issues
    • Assisted customers with account passwords and ordering products online 
    • Assisted customers with online prescription management 
    • Knowledge of HIPPA laws and regulations
    09/2015 to 12/2015
    Logistics Service Representative Onprocess Technology － Ashland, MA
    • Coordinated rush orders and order changes.
    • Monitored shipments to guarantee on-time delivery.
    • Built customer loyalty by placing follow-up calls for customers who reported product issues.
    • Followed up with potential clients regarding recalls on their medical equipment.
    06/2015 to 12/2015
    Cashier/Customer Service Representative Burlington Coat Factory － North Attleboro, MA
    • Assessed customer needs and responded to questions. 
    • Cleaned and straightened work area. 
    • Operated cash register with proficiency. Worked overtime shifts during busy periods
    Education and Training
    Psychology Rhode Island College － Providence, RI

    Completed 2 years

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