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Summary

Adaptable Front Desk Receptionist with experience in a variety of industries and a history of success in providing exceptional customer service. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas. Hands-on skills in using applications such as MS Office, Excel, to facilitate daily office operations. Also have Over 2 years of progressively responsible experience in the customer care service industry as a telephone agent in a high volume company working directly with customers and their inquires concerning prescription drug insurance. Fast, dependable, accurate, and customer oriented. Received written compliments for outstanding service.

Skills
  • Excellent customer service
  • Eye for detail
  • 50 wpm typing speed
  • Performance oriented
  • Technically literate
  • Excellent time management skills
  • Self-motivating
  • Able to work with minimal supervision
  • Problem solving
  • Critical thinking and decision
  • Data enty
  • Multi-tasking
  • Fast and efficient
  • Effective written and verbal communication
  • Friendly
  • Flexible
  • Organized
Experience
05/2019 to 03/2020
Glass Medic Safelite Auto Glass Sierra Vista, AZ

Performed different types of repairs on damaged automobile windshields. Interacted one on one with customers and processed payments. Maintained high customer service statistics and received written compliments

06/2016 to 03/2019
Night Auditor Garden Place Suites Sierra Vista, AZ
  • Handle both the duties of the front desk agent and accounting duties
  • Account for the day's business and remains available to serve the overnight needs of customers
06/2012 to 06/2016
Night Auditor Motel 6 Sierra Vista, AZ
  • reviewed daily accounting and bookkeeping 
11/2011 to 06/2012
Sales Representative RadioShack Sierra Vista, AZ
  • Sold multiple products and services offered by the Company
  • Met sales objectives
  • Handled administrative aspects of the sale including: completing customer contracts and warranties
  • Maintained strong knowledge of all Company products, accessories, pricing plans, promotions
  • answered inquiries from customers. 
09/2009 to 08/2011
Customer Service Representative Aegis Communications Group Inc Sierra Vista, AZ
  • Answered inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Education and Training
2009
High School Diploma: General studies Buena High School Sierra Vista, AZ, U.S.A
This resume is created in 7 minutes.
Summary
Customer-oriented Telephone Operator successful at troubleshooting and handling customer support issues in a timely manner.  Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Customer Service Representative with more than 30 years of professional customer service and leadership experience. Qualified Customer Service Operator with 30 years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Friendly Sales Associate adept at working in diverse customer service environments.
Skills
  • Skilled in call center operations
  • Multi-line phone operation proficiency
  • Exceptional workflow management
  • Adheres to customer service procedures
  • Marketing savvy
  • Committed to maintaining data integrity
  • Strong problem solving aptitude
  • Strategic sales knowledge
  • Multi-line phone talent
  • Mediation capability
  • Training development aptitude
  • Quick learner
  • Strong client relations
  • MS Windows proficient
  • Creative problem solver
  • Completed telephone training seminar
  • Customer service award
  • Persuasive speaker
  • Local/state health laws knowledge
  • Exceptional communication skills
Experience
04/2018 to Current
Customer Service Representative Alorica Corpus Christi, TX
  • Obtained information to resolve customer inquiries.
  • Assisted in fulfillment of customer orders placed in person, via email, online and by telephone.
  • Interacted with customers and retail buyers to expedite orders.
  • Assisted customers with questions and concerns.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Assisted customers with product complaints.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Resolved escalated customer issues quickly to drive client retention.
  • Maximized customer satisfaction by greeting over 80 customers daily and resolving any service issues promptly.
  • Answered customers' questions and addressed problems and complaints via phone.
  • Developed empathetic client relationships and earned reputation for exceeding sales goals.
  • Interacted with customers to follow-up on shipping statuses and expedited orders.
  • Upheld all privacy and security requirements established by Medicare D regulatory agencies.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Managed quality communication, customer support and product representation for each client.
08/2014 to 12/2016
Correctional Officer Texas Department of Criminal Justice Garza East Unit Beeville, TX
  • Maintained the custody and control of 250 inmates housed in maximum security unit.
  • Conducted routine and emergency head counts.
  • Directed the activities of inmate crews working on maintenance, operations, farming and construction projects.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.
  • Supervised inmates clearing debris from roadways and drains.
  • Completed intake paperwork, fingerprints and searches.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Searched the building and grounds, living quarters and work areas for contraband.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Issued cleaning supplies, comfort items, laundry and all basic meals.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Made sure holding areas were cleaned and that prisoners were served meals on time.
  • Observed behavior of residents individually and in groups.
  • Built solid relationships with staff and residents to help keep the institution safe and secure.
  • Established healthy relationships and maintained professional boundaries with resident offenders in the institution.
  • Made regular sanitation and maintenance checks of dorms and reported results to appropriate personnel.
07/1981 to 04/2012
Telephone Operator /Customer Service Representative AT&T Corpus Christi, TX
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to 3 calls in queue per minute.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Managed high call volume with tact and professionalism.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Met or exceeded service and quality standards every review period.
Education and Training
High School Diploma: Liberal Arts Tuloso-Midway High School Corpus Christi, TX, United States
Certification: Strategic Alliance Accelerated Technical Training Program Del Mar College Corpus Christi, TX, United States
This resume is created in 7 minutes.
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Skills
  • Large cash/check deposits expert
  • Customer service expert
  • Invoice processing
  • High customer service standards
  • Devoted to data integrity
  • Strong problem solving ability
  • Troubleshooting skills
  • Strong organizational skills
Experience
01/2010 to 10/2015
Bilingual Member Contact Center Representative II Schools Financial Credit Union Sacramento, CA
Educated customers on the variety of loan products and available credit options.
Consistently met and exceeded department expectations for productivity and accuracy levels.
Met incoming customers and provided immediate assistance.
Listened to customer needs and preferences to provide accurate advice.

01/2008 to 01/2010
Bilingual Customer Service Representative Addison Ave Credit Union Rocklin, CA
Guaranteed positive customer experiences and resolved all customer complaints.
Promptly responded to general inquiries from members, staff, and clients.
Executed the loan origination process, including assistance with completing the application.
Served as the company's bilingual Spanish/English customer service representative.

01/2005 to 01/2008
Teller Umpqua Bank Roseville, CA
Opened and established new customer accounts, including checking, savings and lines of credit.
Processed sales referrals and promoted bank services and products.
Entered member transaction data into the online banking software.
Maintained confidentiality of bank records and client information.
Delivered prompt, accurate and excellent customer service.
 
Education and Training
2001
High School Diploma: General Education Lincoln High School Lincoln, CA, USA
This resume is created in 7 minutes.
Professional Summary
Bilingual Spanish/English customer service representative with 10+ years of experience working in a fast-paced call center. Solid team player and great positive attitude. Background as a Human Resources specialist with a degree in Human Resources Management.
Skills
  • Care for custome and account security
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Bilingual Spanish-English
Willing to cooperate in other areas as needed such a voice recordings, data entry and documents translations
Work History
Escalation Agent 11/2010 to Current
Zrii, LLC Draper, UT

  • Answer calls and respond to emails handle customer inquiries both telephonically and by emailresearch required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service informationenter new customer information into a system
  • Update existing customer information process orders, forms, and applications
  • Handle escalated calls with courtesy and trying to resolve conflictive situations to bring the best resolution
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedurescomplete call logs
  • Produce call reports
Bilingual Customer Service Representative 12/2004 to 11/2009
PSI Policy Studies Boise-ID

Responding to requests, and/or taking actions on accounts or applications

Following standard procedures and scripted dialogue to ensure consistency and accuracy

Facilitating the conversation by soliciting needed information, clarifying responses and addressing

Managing customer inquiries with consistency, accuracy, and professionalism, displaying excellent customer service skills

Human resources coordinator 06/2000 to 06/2002
Foundation Hospital of Pediatrics Maracaibo, Zulia, Venezuela
Responsible for establishing coordination between multiple activities such as recruitment, payroll, documentation, event management. Responsible to supervise activities of each specialist and make certain each person contributes towards attaining the department's objectives. 
Education
MBA: 2000 Bielefeld University - Bielefeld, NRW, Germany
This resume is created in 7 minutes.
Professional Summary
Dedicated Customer Service Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Excellent at juggling multiple tasks and working under pressure. Broad experience includes Healthcare, Food Service, and Sales.
Skills
  • Exceptional workflow management
  • Adheres to customer service procedures
  • Strong problem solving aptitude
  • Skilled in call center operations
  • Customer interface expertise
  • Persuasive speaker
Languages
Fluent in English and French
Work History
Bilingual Customer Service Representative, 04/2015 to Current
Shoppers Drug Mart Central Office North York, Ontario
  • Accurately documented, researched and resolved customer service issues.
  • Used various different platforms to assist customers in a timely manner.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Met or exceeded service and quality standards every review period.
  • Referred unresolved customer grievances to designated departments for further investigation.
Inbound Bilingual Sales Agent, 03/2014 to 03/2015
RBDS RUBBISH BOYS DISPOSAL SERVICE INC Toronto, Ontario
  • Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new information.
  • Data entry and creating new customer files with accuracy
  • Routinely answered customer questions regarding pricing.
  • Year to date revenue1,200,000$ Dedicated to continuously improving sales abilities and product knowledge.
  • Dispatched jobs and updated schedules and customer information.
Waitress/Barista, 09/2013 to 10/2014
Café Bistro Montfort
  • Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating
  • Accurately recorded sales made correct change and prepared charge slips for guests.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
High School Diploma: 2009
City Adult Learning Center/ Eastdale Collegiate Institute - Toronto, ON