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Dedicated Cosmetic Sales Manager focused on client service and teamwork. Believes exceptional client service is essential to retail success of any brand as well as developing brand loyalty within the retailer.
Seeking a position as a Volunteer Coordinator at Hospice of Miami Valley utilizing my advanced training and exceptional communication skills to train volunteers for the hospice's benefit. I have the ability to keep others motivated and enthusiastic through my own compassion and commitment to others.
Seasoned training professional with experience one on one, in the classroom, and at public seminars with audiences of 300+.
Developed training format, leaders guides and new hire workbooks for training seminars which were implemented company-wide.
Recruited,interviewed, hired and trained staff securing the best talent for my teams.
Hire, train and motivate sales team, ensure team members are compliant with clientelling and customer service standards, achieve financial goals through improvement of measurable statistics including KPI's and P and L review. Direct and implement merchandising directives.
Participated in the staffing process including sourcing, interviewing, and new hire paperwork. Prepared and conduct performance evaluations. Created schedules weekly. Oversaw and participated in the execution of all merchandising activities to ensure they were consistent with store standards and priorities.
Managed a three million dollar retail department with a staff of 28 associates. Responsibilities included strategizing with associates and vendors to achieve sales goals through in-store events, special promotions and clientelling. Recruited, interviewed, and hired staff dedicated to a high level of customer service.
Conducted training needs analysis and developed training materials to support those needs. Developed, implemented, and facilitated training for all in-house personnel in the areas of customer service, selling skills, management skill development and company computer programs. Training was conducted in a classroom setting and one on one utilizing adult learning principles and techniques.
Conducted training workshops utilizing interactive learning/teaching techniques for sales support staff and in-store consultants. Analyzed training needs and developed training programs to effectively meet the needs of the region in sales training, new hire training and management skills development. Evaluated, developed,and facilitated company roll-out of national train the trainer program. Responsible for maintaining seasonal training budget.
Positive, warm, and highly organized professional with a passion for exceptional customer service! Extensive experience handling supervisory work in sales, marketing and customer service environments. Successfully lead teams with the ability to handle multiple responsibilities while providing a hospitable environment.