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Professional Summary

Dedicated Cosmetic Sales Manager focused on client service and teamwork. Believes exceptional client service is essential to retail success of any brand as well as developing brand loyalty within the retailer.

  • Excellent customer service skills
  • Personnel development
  • Make-up Artistry and Skin Care Education
  • Store displays
  • Merchandising
  • Hourly shift management
  • Detail-oriented
  • Staff training and development
  • Customer-oriented
  • Goal-oriented
  • Team leadership
  • Conflict resolution
  • Report writing
Work History
Boutique Manager, 01/2017 to 01/2019
bareMineralsDenver, CO
  • Drive team behavioraly to achieve sales plan on a daily, weekly and annual basis.
  • Maintain P & L.
  • Achieve KPI goals, which include ADS, IPT, and Conversion.
  • Coach team on achieving selling behaviors and client relationships.
  • Administer yearly reviews and develop career growth Maintain store daily operations, payroll.
  • Execute visual floor plans monthly ensure store is set to company expectation.
  • Educate and facilitate coaching initiatives for the BE selling culture for the Rockies District.
  • Develop and maintain client relationships.
  • Recruit and Hire for the Colorado and Utah Markets, help stores create a bench of candidates to bring into store and fill open positions.
  • Educate team on quarterly product launches, facilitate e-learning and role plays within the store,
Account Executive, 04/2016 to 02/2017
First Aid Beauty
  • Managed a portfolio of 31 accounts and $1,000,000 in sales. this included Sephora, Ulta and Beauty Brands doors.
  • This includes product training and development, sales goals, brand relationships.
  • Managing a freelance team 5-7 sales freelancers, this involved. recruiting and hiring of Freelancers for the above mentioned markets.
  • Train team to sell FAB in store and coach on educating to the brand.
  • Maintain sales budget for the territory.
Boutique Manager, 10/2011 to 04/2016
bareMineralsDenver, CO
  • Managed a store of 10-12 employees,  coached team on achieving daily sales goals and building a clientele
  • Implemented marketing strategies which resulted in 12% growth of customer base and developed relationship with our mall management
  • Worked directly with District and regional managers to train and educate the rocky mountain district on the selling culture of Bare minerals.
  • Managed day to day operations of the business P and L budget.
Sales Coordinator, 07/2011 to 10/2011
Stila Cosmetics
  • Educate and train Sephora and Ulta door, maintain sales goals, inventory and stock issues.
Sales Executive, 10/2008 to 06/2011
Urban Decay Cosmetics, LLC
  • Manage and drive the business in 21 Ulta and Sephora Stores in Colorado and Utah.
  • Over the 3 years I had territory was #1 in growth of sales over LY at Sephora, territory grew from 1.5 million to over 4 million.
  • Develop relationships with District Managers, management teams, and employees to ensure the growth and success of the brand.
  • Train Stores on new products, make-up artistry, and brand education.
  • Hold in-store events generating huge revenue for that day within the stores.
  • Worked within both Ulta and Sephora stores.
Color Lead, 05/2006 to 10/2008
SEPHORALittleton, CO
  • I opened and was a co-manager of the first 2 Sephora doors in Colorado.
  • Manage a 5-7 million dollar store, with 35 -50 employees.
  • Manage day- to- day operations, scheduling, recruit and hire, cast trainings.
  • Maintained pay roll budgets, achieving sales goals and driving the business while coaching the cast client service scores.
  • Conduct in store trainings, brand relationships, uphold hygiene standards and practices.
Behavioral Science Holistic Health and Wellness, 05/03
Metropolitan State College of Denver
Behavioral Science Holistic Health and Wellness Kenston High School 08/84-06/88 Completed High School and achieved my license in Cosmetology

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Seeking a position as a Volunteer Coordinator at Hospice of Miami Valley utilizing my advanced training and exceptional communication skills to train volunteers for the hospice's benefit. I have the ability to keep others motivated and enthusiastic through my own compassion and commitment to others.

  • Staff training and development
  • New employee orientations
  • Meeting planning
  • Presentation skills
  • Recruiting, interviewing. and hiring.
  • Event Planning
  • People-oriented
  • Organized
  • Exceptional communicator
  • Maintains confidentiality

Seasoned training professional with experience one on one, in the classroom, and at public seminars with audiences of 300+.

Developed training format, leaders guides and new hire workbooks for training seminars which were implemented company-wide.

Recruited,interviewed, hired and trained staff securing the best talent for my teams.

Assistant Boutique Manager
September 2012 to Current
Bare Minerals Cincinnati, OH

Hire, train and motivate sales team, ensure team members are compliant with clientelling and customer service standards, achieve financial goals through improvement of measurable statistics including KPI's and P and L review. Direct and implement merchandising directives.

Assistant Store Manager
June 2005 to July 2012
HomeGoods Cincinnati, OH

Participated in the staffing process including sourcing, interviewing, and new hire paperwork. Prepared and conduct performance evaluations. Created schedules weekly. Oversaw and participated in the execution of all merchandising activities to ensure they were consistent with store standards and priorities.

Cosmetics and Fragrances Department Manager
October 1998 to June 2005
Saks Fifth Avenue Cincinnati, OH

Managed a three million dollar retail department with a staff of 28 associates. Responsibilities included strategizing with associates and vendors to achieve sales goals through in-store events, special promotions and clientelling. Recruited, interviewed, and hired staff dedicated to a high level of customer service.

Regional Training Manager
October 1995 to July 1998
Aaron Rents, Inc. Alexandria, VA

Conducted training needs analysis and developed training materials to support those needs. Developed, implemented, and facilitated training for all in-house personnel in the areas of customer service, selling skills, management skill development and company computer programs. Training was conducted in a classroom setting and one on one utilizing adult learning principles and techniques.

U. S. Training Executive
August 1981 to August 1995
Elizabeth Arden Alexandria, MA

Conducted training workshops utilizing interactive learning/teaching techniques for sales support staff and in-store consultants. Analyzed training needs and developed training programs to effectively meet the needs of the region in sales training, new hire training and management skills development. Evaluated, developed,and facilitated company roll-out of national train the trainer program. Responsible for maintaining seasonal training budget.

Associate of Arts : Liberal Arts, 1975 CCBC Baltimore, MD

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Office Supervisor

Positive, warm, and highly organized professional with a passion for exceptional customer service! Extensive experience handling supervisory work in sales, marketing and customer service environments. Successfully lead teams with the ability to handle multiple responsibilities while providing a hospitable environment.

  • Strong organizational and time management aptitude, versatile with changing initiatives.
  • Positive demeanor, seasoned in fast paced customer service environments
  • Adept in hiring, scheduling, buying/inventory duties
  • Computer, MS Word proficiency
  • Excellent event and promotional planning and execution
Co-designer, Retail Operations Garage Princess Alley - Penticton, BC
  • Responsible for handling vendor and consignor accounts, maintaining purchase and daily transaction records.
  • Currently expanding on-line presence utilizing various marketplaces and social media outlets.
  • Providing merchandise variety/display support and creating store layout.
  • Developing and implementing promotional and eventing calendar.
09/2014 to 01/2016
Boutique Manager Shoppers Drug Mart - Penticton, BC
  • Effective in managing the human and financial resources of the department to an optimum level of sales and service surpassing previous years targets and standards.
  • Prepared advanced employee schedules with accordance to sales labor hour targets, as per the business needs.
  • Developed and executed 6 corporate galas per annum and minimum 2 weekly department events with regular weekly email blasts, resulting in increased department revenue and client loyalty.
  • Accountable for a team of 7 and their development of industry and corporate initiatives, monitoring their progression and compliance with standards.
  • Strategic in developing marketing, fundraising, and promotional events with strong vendor and demo relationships, building department support and providing local community outreach.
  • Successful in the execution of displays, plan-o-grams, ensuring signage and department merchandising adheres to operational standards to which department was graded and passed 100%.
  • Consistent in recognition by Managers for succeeding sales, operational objectives.
  • Responsible for coordinating reports, maintaining records, and following up vendor accounts inventory/supply ordering, working closely with management.
09/2013 to 04/2014
Beauty Boutique Expert Shoppers Drug Mart - Maple Ridge, BC
  • Promotion of high customer service fulfillment, encouraging a positive team environment, creating a pleasant retail experience and customer loyalty.
  • Positively resolve customer complaints and concerns being timely, polite, and helpful.
  • Accomplishing department support through loss prevention, merchandising for opportunities, stock replenishment, maintaining inventory levels and discrepancy reports.
01/2001 to 10/2013
Skating Instructor Parks & Recreation - Coquitlam, Port Moody, BC
  • Skate Canada certified instructor.
  • Proficient in developing and implementing enjoyable and challenging inline/ice skating programs from Pre-School to Adult.
  • Assisted in the production of community centre seasonal events and fundraisers.
12/2012 to 05/2013
Beauty Boutique Expert Shoppers Drug Mart - Burnaby, BC
  • Ability to utilize revenue reports to monitor sales, analyze deficiencies, and respond to opportunities.
  • Mobilizing department/line sales and raising high sales per labour hours by employing promotions, GWP's, social media, beauty services.
  • Instrumentally contributed to successful galas/fundraisers through e-marketing, ticket sales, theme events, promotional material graphics and collateral, venue setup.
05/2011 to 05/2012
Beauty Boutique Expert, Cosmetic Merchandiser Shoppers Drug Mart - Langley, BC
  • Effective execution of displays, plan-o-grams, and responsible for correct signage and displays according to operating standards.
  • Efficiently maintained inventory, following up with vendors and outstanding accounts.
09/2008 to 04/2009
In Store Marketing Presentation Specialist The Bay - Kelowna, BC
  • Effective in developing and executing visually appealing displays for store departments, with respect to guidelines and time lines.
  • Successful in implementing marketing initiatives for in-store seasonal set-ups, brand/vendor launches, venue and display executions for Home Show and Bridal Fairs, and Beauty Galas.
10/2007 to 04/2008
Interior Decorator Ashley Furniture HomeStore - Coquitlam, BC
  • Responsible for processing payments and accounts payable, following up with suppliers and clients, and maintaining records to evaluate department operations.
  • Developed and implementing large floor moves, merchandising rooms and vignettes for added value and increased sales.
Certification: Level 2, Award in Wines & Spirits Wine & Spirit Education Trust
Certification: Level 1, Award in Wines Wine & Spirit Education Trust
Certification: Office Administration Douglas College
Certification: Emergency First Aid, CPR Level C Canadian Red Cross
Diploma Open Learning College Agency - Vancouver