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Skills
  • Goal-oriented
  • Self-sufficient
  • Friendly
  • Team player
  • Flexible
  • Proficient in MS Office
  • Sales professional
  • Cash handling expertise
  • Strong team-builder
  • Organized
Work History
Supervisor, 09/2016 to Current
Fairway
  • Assigned employees to specific duties to best meet the needs of the store.
  • Overlooked/Supervised 60 employees
  • Reported to the district manager regarding all store and staff issues.
  • Scheduled and led weekly store meetings for all employees.
  • Counted cash drawers and made bank deposits.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
Contractor, 01/2002 to 10/2014
Joint Traffic Management Center
  • Supervised multiple workers as well as organized and instructed staff.
  • Performed cleaning duties.
  • Managed the schedules and payrolls of employees.
  • Provided and supplied necessary equipment for all workers.
  • Obtained a Woman- Owned Business Enterprise Certificate from NYC Small Business Services.
  • Supervised the cleaning, maintenance and care of building and grounds.
  • Organizing workflow and ensuring that employees understand their duties or delegated tasks

Supervisor/Operations manager, 11/2004 to 05/2005
Dime Savings Bank
  • Supervised Teller line to make sure policy was followed.
  • Approved and oversaw transactions as needed.
  • Balanced currency and coin vaults as well as the ATMs.
  • Oversaw operations.
  • Maintained confidentiality of bank records and client information.
  • Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

Real Estate Agent, 04/2006
Mattone Realty
  • Scheduled appointments to show homes and apartments to potential buyers.
  • Coordinated property closing and oversaw document signing.
  • Interviewed clients.
  • Advertised sales of properties through open house listing as well as multiple listings.
  • Generated lists of properties that are compatible with buyers needs.
  • Obtained a Real Estate License.


Business Owner, 07/1989 to 01/1997
SELF EMPLOYED
  • Managed employees and distinct merchandise.
  • Established goals and objectives towards a positive outcome in a profit setting environment.
  • In charge of ordering all inventory, inventory control and forecasting sales.
  • Handled all scheduling, hiring, training and supervision of employees.
  • Handled payroll, cost reduction and termination of services.
  • Developed and organized staff meetings on a weekly basis.

This resume is created in 7 minutes.
Summary
  • Dynamic multi-faceted business manager with 17 years experience offering a rich blend of operations, accounting, administrative and leadership talents
  • Proficient in CDK, Advent, UCS, Microsoft Office Suite, Google Doc and Google Drive
  • Self-directed, extremely motivated and meticulously organized delivering superior performance along with unprecedented employee retention
  • Strong financial planning with emphasis on forecasting and expense control coupled with solid analytical skills
  • Effective and articulate communicator with an innate ability to build quick rapport
  • Proficient mastering complex assignments with precision while meeting deadlines in a fast-paced environment
  • Loyal, hardworking team player possessing a positive presence in the work place
Professional Experience
Controller
March 2019 to July 2019
Envision Motors West Covina, California
  • Created internal controls, corrective accounting practices and staff training to accurately report financial position
  • Managed daily cash flow between six entities
  • Negotiated vendor pricing and contracts resulting in cost savings of 35% among key suppliers
  • Coordinated the implementation of company wide 401K plan
  • Reviewed account reconciliations and journal entries, resolving discrepancies for accurate monthly financial statement preparation
Business Manager
June 2017 to March 2019
BMW Motorcycles Of Ventura County Newbury Park, California
  • Responsible for all aspects of accounting operations, including monthly financial statement preparation, payroll, quarterly tax returns, daily cash flow analysis, accounts payable and accounts receivable
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages
  • Worked in the capacity of General Manager for a three month period with additional responsibilities of advertising campaigns, inventory, customer relations and social media content
Licensed Esthetician, Owner And Operator
January 2003 to Current
Skin Retreat - a place to relax and enjoy Woodland Hills, California
  • Owner and operator of boutique skin care studio
  • Created warm, personable environment with exceptional customer service
  • Expanded client base through marketing, advertising, networking, local events, appearances and donations
  • Profitable since inception
Business Operations Manager
November 2013 to September 2015
AKS Management Reseda, California
  • Provided full range services to the owner of multiple business ventures including a Meineke Repair Shop, An International Market and a start up branding company
  • Created and implemented effective policies and procedures to streamline work flow
  • Hired and trained administrative support staff of 3
  • Responsible for daily deposits, daily financial position reporting, wire transfers and bank reconciliations
  • Managed cross functional website development team of 4 from conception to completion
  • Led planning and implementation of software for sales integration through various web based channels
Business Manager
September 1990 to January 2003
Keyes Motors Incorporated Van Nuys, California

Keyes European Mercedes 1

Keyes Lexus 1


  • Promoted as Mercedes Benz Business Manager
  • Led and managed accounting and administrative department of 15, including hiring, training, objective setting, mentoring and performance management
  • Developed business office protocols for compliance with state, factory and corporate regulations, policies and procedures
  • Responsible for monthly accounting close and complete financial reporting including timely explanations on account variances
  • Facilitated all aspects of HR for 120 employees, including payroll and employee benefits
  • Reconciled general ledger accounts, bank accounts and vehicle physical inventory
  • Prepared all necessary sales tax returns, payroll tax returns, business tax returns, annual W-2's and 1099's
  • Delivered ongoing support to sales and fixed operations including budgets and forecasting
  • Certified California Notary Public
Contract Processor
July 1988 to September 2000

Keyes Toyota


  • Provided ongoing administrative support to Finance Director
  • Prepared accounting and posted new and used vehicle sales to the general ledger
  • Compiled and submitted paperwork of financed automobile contracts to lien holder banks for funding
  • Responsible for processing, submission, tracking and reconciliation of extended service contracts, vehicle insurance, paint protection, life and disability insurance
  • Managed new and used vehicle physical inventory
  • Executed dealership monthly sales tax return
Volunteer Positions

Newbury Park High School

  • 2016 - 2017 Boys Lacrosse Booster Club Treasurer
  • 2015 - 2016 Boys Lacrosse Booster Club Treasurer
  • 2014 - 2015 Boys Lacrosse Booster Club Secretary
  • 2013 - 2014 Boys Basketball Booster Club Event Coordinator

Colina Middle School


  • 2013 - 2014 Conejo Council PTA Executive Vice President
  • 2010 - 2013 PTSA Hospitality Chair
  • 2011 - 2013 Office and Event Parent Volunteer Coordinator
  • 2010 - 2012 Science Department Fund Raising Coordinator
  • 2010 - 2011 6th Grade Room Parent

Westlake Hills Elementary


  • 2010 - 2011 Innovator of Stockings for Troops in Afghanistan (school wide project)

Westlake Elementary


  • 2009 - 2010 5th Grade Culmination Committee Chair
  • 2008 - 2009 Ohana Night Committee Chair
  • 2004 - 2005 1st Grade Play Production Committee Representative
  • 2004 - 2010 Room Parent (in one or both child's classroom)

Youth Sports Recreation and Travel Teams


  • 2004 - 2015 Team Parent for Baseball, Lacrosse, Soccer, Basketball and Football
  • 2008 - 2009 Concession Stand Manager Westlake Braves Football
Certifications
California Notary Public Commission #
Expires: July 16, 2020

This resume is created in 7 minutes.
Carrier Objective

License Insurance professional with extensive experience in sales, prospecting and lead generation. Seeks a position offering new challenges and opportunities for career growth and advancement.

Personable and professional communicator with fluency in Spanish.

Skills
  • Superior Customer Service
  • Verbal Communication
  • Fluent in Spanish and English
  • Sales
  • Multi-task
  • Self-motivated



  • Work History
    Business Consultant May 2018 - Current
    NXGEN Payment Services Boise, ID
    • Leading to a singular solution that allows any business to take credit card payments in person, online, and over the phone.
    • Tailored Payments Solutions for any Business with excellent customer service.
    Insurance Agent Jan 2018 - Feb 2019
    Seguros Del Potosi, LLC Rupert, ID
    • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
    • Approached potential clients by utilizing direct marketing techniques, including mailings and phone contacts.
    • Built relationships with clients to provide excellent service.
    • Maintained high standards of customer service by building relationships with clients.
    Business Owner - Operator Retail Stores Oct 2009 - Feb 2019
    Cell Cell Cell, Inc Rupert, ID
    • Stayed on top of current market trends to determine optimal pricing of goods and service to capitalize on emerging opportunities.
    • Conducted target market research to scope out industry competition and identify advantageous trends.
    • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
    Sales Executive Nov 2017 - May 2018
    Spoton San Francisco, CA
    • Built strong client relationships, providing Superior Customer Service.
    • Identified and qualified customer needs, developed sales strategies.
    • Introducing New Products
    • Client Retention
    Independent Insurance Agent Oct 2015 - Aug 2017
    TAG The Ahbe Group Insurance Services Burley , ID
    • Created sales with superior customer service, explaining policies options
    On-Call Qualified Spanish Medical Interpreter Apr 2011 - Jul 2017
    Morales Dimmick Translation Service, Inc Twin Falls, Burley, ID
    • Facilitate communication between patients and physicians
    Insurance Agent-Reserve Sep 2014 - Sep 2015
    Farmers Insurance Burley, ID
    Business Owner-Operator Retail Stores Apr 2006 - Nov 2014
    B2P, LLC Burley, Rupert, Twin Falls, Jerome, Buhl , ID
    On-Call Spanish/English Legal Interpreter Mar 2000 - Jan 2010
    Minidoka and Cassia Counties Rupert, Burley, ID
    Small Business Owner/Operator Apr 2006 - Jul 2009
    Livincare Service Coordination Agency Buley, ID
    Radio Producer/Voice Talent Spanish May 1998 - May 2000
    Lee Family Broadcasting Rupert, ID
    Spanish Medical Interpreter Independent Contractor Jun 1996 - Jun 1998
    Idaho Department Of Health And Wellfare Region 5 Twin Falls, Idaho
    Certifications

    Idaho Department of Insurance

    Resident Producer License

    Casualty, Disability(Health), Life, Property

    Resident Bail Agent License

    Idaho Supreme Court

    Pre-Licensing Studies for Court Interpreters

    Qualified Spanish Medical-Legal Interpreter
    Real Estate Pre-License Module 1 and Module 2

    Education
    Associate of Applied Science: Visual Arts Current-Student
    College Of Southern Idaho Twin Falls, Idaho
    Additional Information

    Mexico Work History

    *Mashlo de Mexico, S.A. 1

    Service provider for the Government of the State of San Luis Potosí, Mexico

    *San Luis Potosí Department of Tourism San Luis Potosí Mexico 1

    Event Coordinator 

    *Banco del Centro, S.A de C.V.1 /1

    Banking Operations / Banking and Administrative Operations Instructor / Auditor

    *Universidad de San Luis Potosí, Mexico 1

    Instructor

    *Warner Bros Mexico Division 1

    Promotion and Special Events Manager

    Mexico Certifications

    Banco del Centro, S.A. de C.V.

    *Instructor for Adults, Banking Accounting and Systems

    This resume is created in 7 minutes.
    Professional Summary

    Certified Phlebotomist, Processor, Lab Assistant and EKG Technician with two years' experience working in high-volume, fast-paced hospital settings. Skilled in venipuncture and capillary collection and lab procedures. Highly experienced in routine blood draw procedures using vacutainer tubes, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing specimens.

    Work History
    Certified Phlebotomist Processor Lab Assistant Nov 2017 - Current
    Upper Valley Medical Center Troy, OH
    • Prepared, embedded, cut, stained, mounted, labeled and catalogued tissue sections.
    • Identified process improvements in day-to-day functioning of department.
    • Validate equipment and supplies were properly maintained for quality patient care and safety.
    • Specialized procedural knowledge using EKG equipment to test and document patient cardiac activity.
    Volunteer Phlebotomist Sep 2017 - Aug 2018
    OSU Wilce Student Health Center Columbus, Ohio
    • Participated in mass phlebotomy draws techniques for international students.
    Software Administrator Apr 2015 - Jun 2016
    Only Believe Ministries Christian Center Botkins, OH
      • Coordinated installation of all new users and relocations of existing users.
      • Anticipated and analyzed common connectivity workflow problems.
      • Identified areas of operation that need upgraded software, voicemail, and telephone equipment.
    Business Owner Feb 2000 - Apr 2015
    Yant's Beef Jerky Jackson Center, OH
    • Oversaw inventory and office supply purchases.
    • Processed accounts receivable and accounts payable.
    • Gathered and analyzed data for studies and reports and made recommendations based on findings (USDA).
    Director of Business Communications Jan 1992 - Apr 2015
    Only Believe Ministries Christian Center Botkins, OH
    • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
    • Effectively managed a high-volume of inbound and outbound customer calls.
    • Addressed and resolved customer product complaints empathetically and professionally.
    Certifications

    Basic Life Support, Advanced Phlebotomy Techniques, Certified NHA Phlebotomist, Certified Lab Assistant, Certified EKG Technician

    Education
    Phlebotomy : Healthcare 2017
    Ohio School of Phlebotomy Columbus, OH
    Advanced Phlebotomy Techniques 2017
    Ohio School of Phlebotomy Columbus, OH
    Clinical Laboratory Assisting 2018
    Ohio School of Phlebotomy Columbus, OH
    EKG Technician 2019
    Upper Valley Medical Center Troy, OH