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Professional Summary

Versatile Manager who excels at building teams and enforcing a high level of quality in staff and service. Sales oriented and thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of business and an unsurpassed worth ethic.

Highlights
  • Ability to act independently and effectively.
  • High attention to detail
  • Effective customer service skills delivered with a friendly disposition
  • Strong ability to multi task
  • Control day to day operations

  • Superior Organizational Skills
  • Team building and Leadership
  • Ensuring Goals and vision are executed
  • Strong Communication Skills
  • Strong Customer Skills
  • Experience progressing in a fast-paced environment
Professional Value Offered

Graduated from Northern Arizona University with a Hotel and Restaurant Management degree and have been dedicated to the service business ever since. Working in London, large restaurant chains and owning my own family business has given me a broad range of experience. What I have learned the most through the years is great customer service, training and building the right team is the key to great success in any business.

Experience
07/1995 to Current
Owner Operator Aunt Chilada's Squaw Peak Phoenix, AZ

An Arizona traditional, historical full service Mexican restaurant with over 650 seats. Direct and Manage five managers and over 100 employees. Created a positive team member environment and culture of integrity that creates an ultimate guest service experience. Led the hiring, training, and daily controls of the business. Ensure labor costs, food costs, facility cost and all financial measurement of restaurant is on budget. Development of training programs. Led the management and processes of the sales and banquet department to success.  Half of our revenue is banquet business.  Attention to store safety at all times for the staff and guests. Menu development and pricing. Ensure every guest is 100% satisfied with the food and service of the restaurant.

03/2016 to 08/2017
Management Arroyo Trabuco Golf Club Mission Viejo, CA Direct and oversee the operations of the Food and Beverage at O'Neill's Bar and Grill, golf course snack shop and beverage carts. Responsible for all hiring, training and supervising over 60 employees.  Responsible for building a positive, highly productive staff to serve our guests to the highest standards.  Directly responsible for the planning and supervising of all events at O'Neill's Bar and Grill.  Managed the planning and forecasting of sales, COG's, labor and safety of the restaurant.
01/2012 to 12/2016
Executive Team Leader Origami Owl San Clemente, CA Responsible for building, training and motivating a team of over 100 designers to be successful in sales and marketing Origami Owl custom jewelry. Responsible for maintaining communication and providing information to over 500 customers and fulfilling the customers needs. Implementing customer monthly newsletter for communication and education on our products and events. Building a strong communication and trust with customers.
07/2000 to 01/2012
Business Owner of a General Contracting Company CREO Development Gilbert, AZ
Owner of a General Contracting company.  Management of the daily business operations. Responsible for maintaining client relationships and service to all properties. Developed and implemented all customer service procedures and polices for the company. Developed all company standards for service, warranty and client relationships. Hired and trained all staff at CREO Development. Implemented strategies to improve quality of service, productivity and profitability for the company. Implemented technology to streamline operations and increase bottom line numbers.  
Education
1992
Bachelor of Science: Hotel Restaurant Management Northern Arizona University Flagstaff, Arizona
1998
TIPS TIPS- Training Intervention Prevention of Selling Alcohol- 12 year certification
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Summary
Specialist in creating clear, direct, focused technical content, demos, and training.  Experienced technical marketing engineer, evangelist, trainer, writer, speaker, and consultant. Worked with Fortune 1000 companies delivering advanced web server, infrastructure, and Office 365 training and consulting. SME on Office 365 and Azure with a broad and deep understanding of how the Microsoft stack intersects today's business needs in SMB and Enterprise. Comfortable communicating with engineering, presenting at Executive Briefing Centers, delivering demos on stage or with customers. Excel at working across teams to find creative solutions to ambiguous problems with little supervision. 
Skills
  • Technical Writing
  • Technical Marketing 
  • Training Development and delivery
  • Content Creation and Management Strategy
  • Professional Speaker
  • PreSales Consulting
  • Webinar Delivery
  • EBC Presentations
  • Direct to Customer Engagements
  • Create and Deliver Compelling Demos
  • Sales, Partner and Channel Technical Readiness
  • Computer Security 
  • Office 365 Expert
  • Windows Server and Client Operating System Expert
  • Cloud Architecture
  • OS Deployment Expertise
  • Application Performance Troubleshooting
  • Network Security 
  • Microsoft Office Expertise
  • Video production with Camtasia
  • Technical Community Engagement in Social Media
Experience
06/2017 to Current
Business Owner HillTechServices, LLC
  • Microsoft cloud adoption specialist.
  • Create high quality IT content - papers, demos, training, and other collateral.
  • Consult as SME in Cloud, Office 365, networking and many Microsoft related technologies.
  • Author of books for MS Press and many papers used by Microsoft, Riverbed, and others.
  • Create and deliver training on cloud adoption.
05/2011 to 06/2017
Principal Technical Marketing Engineer - Cloud Optimization and Architecure Specialist Riverbed San Francisco, CA
  • Create compelling technical collateral including white papers, performance briefs, demos, videos, and presentations 
  • Meet directly with customers (Fortune 500)  in pre-sales, EBCs, and at tradeshows
  • Conduct performance testing for products
  • Microsoft technical liaison for Riverbed working closely with Riverbed product groups and Microsoft Office 365 and Azure teams.
  • Content development and management for Technical Marketing team.
  • Cross-team collaboration to develop focused content in ambiguous and rapidly changing environments.
  • Create and maintain demo platforms
  • Pre-Sales consulting with Fortune 500
  • Pre-Sales consulting with Fortune 500
  • Pre-Sales consulting with Fortune 500
05/2010 to 05/2011
Business Owner HillTechServices, LLC Bellevue, WA
  • Authored the first set of Office 365 Service descriptions for Microsoft (8 papers).
  • Created the Office 365 End User Training Kit distributed by Microsoft to Partners.
  • Developed and delivered high impact, relevant, actionable training on Office 365 for end users, professionals, companies and Microsoft Partners.
03/2007 to 05/2010
Worldwide Partner Technical Readiness Manager for Microsoft Cloud Microsoft
  • Developed and delivered technical readiness training, content, papers, and programs worldwide to Microsoft Partners and Microsoft internal staff for Microsoft Business Productivity Online Suite and Office 365
  • Facilitate the development and training of the Microsoft Partner program for cloud services as well as internally train Microsoft technical field personnel on cloud services.
  • Support Cloud ISVs with services integration and evangelism
03/2005 to 03/2007
IIS Sr. Technical Evangelist Microsoft
  • Prepared the world for IIS 7.
  • Created and ran the IIS7 Preview Program for Server product group.  Produced 9 special events involving key web hosters and enterprises worldwide that use IIS.
  • Developed and delivered IIS 7 worldwide roadshow - a million dollar award-winning project to deliver IIS training to web hosting companies worldwide
02/2002 to 02/2005
Owner And Operator IISTraining.com Boulder, CO
  • Sole Proprietor - Create and deliver the world's best training for IIS (Internet Information Services is Microsoft's web server built into the Microsoft server operating systems)
  • Awarded IIS MVP by Microsoft 3 consecutive years
  • Hundreds of articles published by Microsoft, TechMentor, Penton Publishing and others
Education and Training
Bachelor of Arts: Interpersonal Communications University of Oklahoma Interpersonal Communications with Honors
Activities and Honors
Office 365 MVP 6 Years.
IIS MVP 3 Years
Manage Microsoft Office 365 and Azure group on Linked-in with >16,000 members
Author of many magazine articles
MS Press Author for 2 books
Speaker at TechEd, Ignite, TechMentor, Windows Live, and others
This resume is created in 7 minutes.
Professional Summary
Skills
Work History
Uber Partner Driver, 04/2016 to Current
Uber HQ San Francisco, CA
Currently have completed over 6,500 rides with a driver rating of 4.96. Customer feedback includes the following:

Small Business Owner, 03/2010 to 12/2015
Fundy South Business Centre Ltd Yarmouth, NS
Small Business Owner, 01/1999 to 02/2010
Mailboxes Etc / The UPS Store Yarmouth, Nova Scotia, Canada
Senior Account Executive, 04/1998 to 11/2003
Xtra Document Solutions Dartmouth, NS
Senior Sales Account Manager, 02/1995 to 03/1998
Modern Business Systems Halifax, Nova Scotia, Canada
Education
This resume is created in 7 minutes.
Summary
Project Manager dedicated to identifying and cultivating team members' skills and talents to improve team performance and efficiency.
Skills
  • Process improvement
  • Risk management
  • Purchasing and procurement
  • Cost reduction and containment
  • Contract management
  • Relationship building
  • Microsoft Office Suite expert
  • Productivity improvement
  • Project development and lifecycle
  • Work flow planning
  • Superb time management skills
  • Management information systems
  • Cost reduction and containment
  • Unsurpassed work ethic
Experience
Independent Business Owner 02/2002 to 05/2014 Lewis Construction LLC Owner, Virginia
  • Delivered status reports to stakeholders for budgeting and planning purposes. 

Defined project deliverables and monitored status of tasks.
Served as the single point of contact for project scheduling and changes.

  • Managed team of [10]of professionals.
Managed a project budget of $200k to 500k.
Served as the single point of contact for project scheduling and changes.
Partnered with Aetna  Program Manager address Community Project.
Education and Training
Certificate of Completion: Project Management 2014 Technical Instute of America Ny City, NY, United States Course taught me the basics and the understanding of being a project manager. 
Coursework in Information Technology 
Operations and Quality Management coursework
Yellow belt certification: Six Sigma 2017 Technical/ Lean Six Sigma ONLINE, ONLINE Recieve certification in yellow belt six sigma. uNDERSTANDING and knouwledge of DMAIC of any project
Coursework in Business Communications and Management Information Systems
Strategic Leadership training

Bachelors Degree: Project Management 2020 Ashford University San Diego, California , United States Strategic Leadership training
Operations and Quality Management coursework
Coursework in Information Technology

Citification: Six Signa Grren Belt Certification 2017 Global Institute ISSGI Richmond, VA, United States I have taken the necessary courses and training, skills of the six sigma practitioner 
Yellow belt certification
Activities and Honors

Having the skills and mindset of a Project Manager for a great company. who bring lots of talent and expertise. Independently owned construction company. Managing project onsite. Keeping a close watch on sub-contractors, budgets, to negotiate contracts. A lot of community work for stakeholders. Class B Contractor License

Reference and point of contacts. Please feel free to contact individuals 
 
Scott Moule Program Manager at or via email ssmoule@aetna,com or
 
Joe Cssiati  
 
Tory Page Health Program Manager

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Summary
Organized with 5+ years of customer service experience who successfully founded and operated a growing dog boarding business. Strategic problem-solver who seamlessly works across all levels of an organization to uncover cost-cutting and revenue-producing opportunities.
Skills
  • Strategic thinker
  • Bilingual in English and ASL
  • Customer-oriented
  • Team building
  • Driven
  • Superb communication skills
  • Enthusiasm



 
  • Budget management
  • Active listening
  • Accurate money handling
  • Verbal/written communication
  • Team player mentality
  • Outgoing personality
  • Time management ability
  • Sales expertise
  • Documentation familiarity
Experience
Receptionist 06/2017 to Current Skin Vitality Medical Clinic Richmond Hill, Ontario
  • Handled all media and public relations inquiries.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Properly routed agreements, contracts and invoices through the signature process.
  • Received and distributed faxes and mail in a timely manner.
Store Manager 03/2016 to 05/2017 SUBWAY®Restaurants Maple, Ontario
  • Create and Manage work schedule for team members.
  • Trained 5 team members during a period of company expansion to ensure attention to detail and adherence to company policy.
  • Maintain utmost discretion when dealing with sensitive customers and issues in the work place.
  • Manage pay roll for team members, and expense reports for the franchise.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Ensured proper cleanliness was maintained in all areas of the bar and front of house.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
Service Operator 11/2014 to 10/2015 CATCH THE FIRE Toronto, ON
  • Greeted attendees and maintained a list of attendance.
  • Was responsible for setting up before services and maintaining presentation throughout the designated scheduled times.
  • Maintained beverage bar and its inventory during times of short staffing.
  • Greeted first time visitors and determined to whom and when they could speak with specific individuals.
  • Handled all media and public relations inquiries.
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Secretary 05/2014 to 03/2016 VOXX SPORTS LTD Mississauga, ON
  • Typed documents such as correspondence, drafts, memos, and emails, and prepared 3 reports monthly for management.
  • Opened, sorted, and distributed incoming messages and correspondence.
  • Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices.
  • Greeted visitors and determined to whom and when they could speak with specific individuals.
  • Recorded, transcribed and distributed minutes of meetings.
Business Owner 01/2011 to Current PAUSE FROM YOUR PAWS Woodbridge, ON
  • Typed documents such as correspondence, drafts, memos, and emails.
  • Created advertisements, and acquired new clients.
  • Developed budgets, and managed employee payroll.
  • Greeted new clients and personally managed all new clients and their profiles.
Education and Training
2015 Home Schooled Vaughan, Ontario , Canada OSSD Equivalent obtained in Sept 2015
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Professional Summary
Capable employee with a background in retail sales, administration, and customer service. Exceptional organisation, critical thinking and time management skills.
Skills
  • Customer-service oriented
  • Time management
  • Personable and outgoing
  • Excellent phone etiquette
  • CPR/First Aid certified
  • Critical thinking
  • Attention to detail
  • Highly organised
  • Able to learn quickly
  • Microsoft Office Suite proficiency
Work History
January 2017-November 2017 Travel Consultant | Student Flights | Melbourne, VIC
  • Achieved high customer satisfaction by planning and organising complex itineraries and preparing all relevant invoices, receipts and financial documents.
  • Collaborated with other members of my store's team and suppliers to ensure the delivery of efficient, high-quality service.
  • Consistently  surpass sales targets and KPIs.
November 2013-January 2017 Assistant Office Manager | Inline Health | Melbourne, Victoria
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Opened and properly distributed incoming mail.
  • Maintained a clean reception area, including lounge and associated areas.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Worked extensively with Medicare, various health insurance providers, DVA, TAC and Workcover.
December 2014-Current Business Owner | Sari Lawrence - Makeup Artist | Melbourne, Victoria
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Carried out administrative tasks, including product inventory checks, consultations and all invoicing.
  • Worked for both private clients and within Melbourne's creative industry (ie. MSFW, VAMFF, Peter Alexander, various Australian brands and publications)
Education
2014 Diploma of Specialist Makeup Services: Makeup Academy of Makeup, South Yarra, VIC, Australia
2013 Victorian Certificate of Education: Swinburne Senior Secondary College, Hawthorn, VIC, Australia
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Professional Summary

Friendly Sales Associate adept at working in diverse retail and customer service environments.

Work History
September 2015-Current Business Owner | Discovery Ride Shop / Bike Shop | Long Beach, WA
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Rentals
  • Bicycle repair
Education
2004 Trade certificate: MMI, Phoenix, Az
Skills
  • Exceptional communication skills
  • Strong client relations
  • Cash flow management
  • Medical terminology knowledge
  • Quick learner
  • Creative problem solver
  • Credit card processing
This resume is created in 7 minutes.
Professional Summary

Josh Chipman is a self-motivated business owner of Coastal Construction, LLC. out of Manila, AR. He is looking to make gains in his professional life by taking his career to the next level.  Josh will utilize the skills obtained throughout his time as a proprietor. While being able to implement all obligations associated to business ownership including recruitment, documentation, and billing; Josh is also an expert in maintaining relations, procurement of new accounts, and publicizing the industries need while generating quantifiable results. Additionally, he is outstanding at leading his team to remarkable achievement of numerous assignments. He has a broad industry background including pipefitting, manufacturing, marketing, and administration.  Some key traits about Josh are as follows:

·    Ambitious -- Determined to achieve success in all facets of life
·    Motivated – Josh is focused on generating results to ensure client  
                             satisfaction.
·       Driven – Josh steadily demonstrates a diligent drive to meet and surpass                              expectations. 
·       Dynamic – Continually developing in order progress and stay
                                 abreast of all industry fluctuations.

Skills
Accomplishments
  • Field Engineer NEPCO - DELL, AR Facilitated components of the construction of a 600 Megawatt CogenerationNatural Gas/Steam Power Plant.
  • Including the cooling tower, turbine building, andHeat Return Steam Generators.Coordinate with team members and subcontractors to ensure that the project was onschedule while maintaining quality.
  • Bachelor of Science: Marketing Management Arkansas State University - Jonesboro, AR Journeyman Steamfitter: Plumbing, Pipefitting, Welding, and Instrumentation Plumbers and Steamfitters Union Local 403 Apprenticeship - San Luis Obispo, CA Journeyman Electrician: Electrical Apprenticeship Arkansas Northeastern Electrical Apprenticeship - Blytheville, AR Master PlumberMaster ElectricianMechanical Contractor in the State of ArkansasCommercial Contractor in the State of Arkansas.
Work History
04/2007 to Current
Business Owner Coastal Construction, LLC Manila, AR
  • Holds sole responsibility for driving sales goals and monthly sales quotas.Builds and maintains long-term client relationships in order to sustain a majority ofthe new construction project market which is necessary for business success.Ensures team members maintain a high quality workmanship while meetingschedule requirements to meet client satisfaction.Perform all invoicing and payroll involved in the day to day operations of thebusiness.
08/2014 to Current
Owner Mosquito Shield of Northeast Arkansas Manila, AR
  • Mosquito Shield of Northeast, AR and Memphis, TN - Northeast, AR and Memphis, TN Territories, AR and TN Implemented and executed new and creative marketing strategies that expanded the target market of the business, resulting in a larger customer/revenue base, customerretention, and profitability.Hired, trained and evaluated personnel in sales and marketing to ensure customer retention was maintained at a high level. Instructed staff on appropriately handling difficult and complicated sales necessaryto retain larger accounts.
03/2001 to 02/2002
Journeyman Pipefitter/Instrumentation Technician
  • Local Union 403 - San Luis Obispo, CA Maintained and Installed new process and instrumentation piping throughoutDiablo Canyon Nuclear Power Plant.
  • The plant is operated by Pacific Gas andElectric Company, and was under contract by such companies as: SiemensWestinghouse, Mitsubishi Power Systems, and Day and Zimmerman.
Education
52013

Certifications
WORK 06/2007 08/2014 03/2002 S ISTORY Current Current 06/2007
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Professional Summary
Proven luxury sales and marketing professional who enjoys exceeding expectations and creating strong referral base by maintaining high level of client satisfaction.
Skills
  • Customer service-oriented
  • Marketing and promotions
  • Excellent client rating
  • Business consultant
  • Local area expert
  • Detail-oriented
Work History
Realtor, 04/2014 to Current
Keller Williams Realty Intown (Self Employed) Atlanta, GA
  • Used FMLS, GMLS and other realtor databases to find properties for clients.
  • Represented buyers and sellers of residential real estate properties.
  • Advertised client properties on websites, through social media and in real estate guides.
  • Showed properties to potential buyers and other brokers at open houses and by appointment.
  • Generated listings for sales through cold calls and referrals.
  • Coordinated appointments to show marketed properties.
  • Accompanied buyers and sellers to their home inspections and appraisals.
  • Negotiated, facilitated and managed real estate transactions.
  • Continually stayed up-to-date on mortgage rates and related real estate news.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Communicated with clients to understand their property needs and preferences.
  • Presented purchase offers to sellers for consideration.
  • Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
  • Developed and maintained a list of properties suited to different needs and budgets.
  • Oversaw the advertising of properties for web and print media.
  • Delivered positive, effective sales presentations.
  • Informed home buyer of the sales, construction and warranty processes.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Developed and maintained relationships with clients through networking, postcards and cold calling.
  • Worked closely with clients to get the appropriate loans, inspections and credit reports.
  • Converted prospects to closed sales for clients located throughout Atlanta.
  • Negotiated contracts on behalf of clients.
  • Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.
  • Guided clients from beginning to end of the home buying process in choosing the right property.
Small Business Owner, 05/2002 to 04/2014
Kindred Spirits Gallery of Atlanta Ebay Store Atlanta, GA

Maintained desirable and marketable Home Decor inventory by shopping at various Outlet Markets such as: Pottery Barn, Pottery Barn Kids. 

Researched sales and pricing to keep up with the latest trending items that were selling for top dollar.

Reselling, packaging and shipment of Home Decor items (mostly to California residents) to ensure a profit for my business, safe travel and delivery to Clients and followed up to ensure customer satisfaction and a 100% positive feedback rating for years.

Tracked all of my transactions on Ebay as well as Quickbooks with my Accountant.

Education
Bachelor of Arts: Communications, minor in Public Relations, Valdosta State University - Valdosta, GA
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Professional Summary
Proven leader with a passion for developing relationships with customers and colleagues. 10+ years serving the City of Chattanooga in a leadership role. Numerous achievements improving community relations by implementing strategic policy that focused on relationship building in a team environment. Highly skilled in developing high-performing team members and collaborating cross-functionally to implement business initiatives, work-flow efficiency, and increase work place moral. Offer excellent communication and interpersonal skills to build strategic alliances and empower colleagues and customers
Skills
  • Various Microsoft Office Computer Cross Functional Team Player
  • Skills Diplomatic Issue Resolution
  • Team building and training Developing Best Practices
  • Strategic Leadership Operations Management
  • Continuous Process
  • Improvement
Work History
Mail Services Lead, 05/2005 to 10/2007
Chattanooga, Tennessee
  • Managed the Mail Department for the City of Chattanooga.
  • Was responsible for all incoming/outgoing mail through UPS, Fed Ex, and USPS as well as all Inner office mail for all departments associated with the City.
  • Responsible for coordinating mail routes and pick- up/drop off schedules.
  • Attended weekly meetings with Department Heads to brief on mail room funds, schedules, and other concerns with the Dept.
  • Set up and attended meetings with the USPS to coordinate outgoing bulk mail and develop strategies that would allow to City of Chattanooga to save money on said outgoing mail.
Police Officer, 10/2007 to 12/2017
Chattanooga, Tennessee
  • Provided strategic leadership and training for various teams within the Dept.
  • and outside agencies.
  • Managed cross-functional operations that involved Federal Agencies, Federal Prosecutors, State/Federal Judges, Presidents of major corporations.
  • Selected for promotion to positions of increased responsibility based on achievements in leadership and relationship building with customers.
Business Owner, 05/2013 to 09/2017
Lawncare of Chattanooga Chattanooga, Tennessee
  • Former owner of Lawn Care of Chattanooga.
  • Managed business by scheduling, customer follow-up, cold calling, and marketing.
  • Would conduct quarterly face-to-face reviews with customers to gather feedback on how I could improve business initiatives.
  • I started this business with a 10k investment and with strategic marketing and relationship building I had rapid growth.
  • Within 5 years my 10k investment has turned into a company that's worth 6 figures and is currently in sale pending status.
  • Company web page www.LawnCareofChattanooga.com.
Education
High School Diploma: 2005
Ooltewah High School - Ooltewah, TN