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Professional Summary

Versatile Manager who excels at building teams and enforcing a high level of quality in staff and service. Sales oriented and thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of business and an unsurpassed worth ethic.

Highlights
  • Ability to act independently and effectively.
  • High attention to detail
  • Effective customer service skills delivered with a friendly disposition
  • Strong ability to multi task
  • Control day to day operations

  • Superior Organizational Skills
  • Team building and Leadership
  • Ensuring Goals and vision are executed
  • Strong Communication Skills
  • Strong Customer Skills
  • Experience progressing in a fast-paced environment
Professional Value Offered

Graduated from Northern Arizona University with a Hotel and Restaurant Management degree and have been dedicated to the service business ever since. Working in London, large restaurant chains and owning my own family business has given me a broad range of experience. What I have learned the most through the years is great customer service, training and building the right team is the key to great success in any business.

Experience
07/1995 to Current
Owner Operator Aunt Chilada's Squaw Peak Phoenix, AZ

An Arizona traditional, historical full service Mexican restaurant with over 650 seats. Direct and Manage five managers and over 100 employees. Created a positive team member environment and culture of integrity that creates an ultimate guest service experience. Led the hiring, training, and daily controls of the business. Ensure labor costs, food costs, facility cost and all financial measurement of restaurant is on budget. Development of training programs. Led the management and processes of the sales and banquet department to success.  Half of our revenue is banquet business.  Attention to store safety at all times for the staff and guests. Menu development and pricing. Ensure every guest is 100% satisfied with the food and service of the restaurant.

03/2016 to 08/2017
Management Arroyo Trabuco Golf Club Mission Viejo, CA Direct and oversee the operations of the Food and Beverage at O'Neill's Bar and Grill, golf course snack shop and beverage carts. Responsible for all hiring, training and supervising over 60 employees.  Responsible for building a positive, highly productive staff to serve our guests to the highest standards.  Directly responsible for the planning and supervising of all events at O'Neill's Bar and Grill.  Managed the planning and forecasting of sales, COG's, labor and safety of the restaurant.
01/2012 to 12/2016
Executive Team Leader Origami Owl San Clemente, CA Responsible for building, training and motivating a team of over 100 designers to be successful in sales and marketing Origami Owl custom jewelry. Responsible for maintaining communication and providing information to over 500 customers and fulfilling the customers needs. Implementing customer monthly newsletter for communication and education on our products and events. Building a strong communication and trust with customers.
07/2000 to 01/2012
Business Owner of a General Contracting Company CREO Development Gilbert, AZ
Owner of a General Contracting company.  Management of the daily business operations. Responsible for maintaining client relationships and service to all properties. Developed and implemented all customer service procedures and polices for the company. Developed all company standards for service, warranty and client relationships. Hired and trained all staff at CREO Development. Implemented strategies to improve quality of service, productivity and profitability for the company. Implemented technology to streamline operations and increase bottom line numbers.  
Education
1992
Bachelor of Science: Hotel Restaurant Management Northern Arizona University Flagstaff, Arizona
1998
TIPS TIPS- Training Intervention Prevention of Selling Alcohol- 12 year certification
This resume is created in 7 minutes.
Summary
Specialist in creating clear, direct, focused technical content, demos, and training.  Experienced technical marketing engineer, evangelist, trainer, writer, speaker, and consultant. Worked with Fortune 1000 companies delivering advanced web server, infrastructure, and Office 365 training and consulting. SME on Office 365 and Azure with a broad and deep understanding of how the Microsoft stack intersects today's business needs in SMB and Enterprise. Comfortable communicating with engineering, presenting at Executive Briefing Centers, delivering demos on stage or with customers. Excel at working across teams to find creative solutions to ambiguous problems with little supervision. 
Skills
  • Technical Writing
  • Technical Marketing 
  • Training Development and delivery
  • Content Creation and Management Strategy
  • Professional Speaker
  • PreSales Consulting
  • Webinar Delivery
  • EBC Presentations
  • Direct to Customer Engagements
  • Create and Deliver Compelling Demos
  • Sales, Partner and Channel Technical Readiness
  • Computer Security 
  • Office 365 Expert
  • Windows Server and Client Operating System Expert
  • Cloud Architecture
  • OS Deployment Expertise
  • Application Performance Troubleshooting
  • Network Security 
  • Microsoft Office Expertise
  • Video production with Camtasia
  • Technical Community Engagement in Social Media
Experience
06/2017 to Current
Business Owner HillTechServices, LLC
  • Microsoft cloud adoption specialist.
  • Create high quality IT content - papers, demos, training, and other collateral.
  • Consult as SME in Cloud, Office 365, networking and many Microsoft related technologies.
  • Author of books for MS Press and many papers used by Microsoft, Riverbed, and others.
  • Create and deliver training on cloud adoption.
05/2011 to 06/2017
Principal Technical Marketing Engineer - Cloud Optimization and Architecure Specialist Riverbed San Francisco, CA
  • Create compelling technical collateral including white papers, performance briefs, demos, videos, and presentations 
  • Meet directly with customers (Fortune 500)  in pre-sales, EBCs, and at tradeshows
  • Conduct performance testing for products
  • Microsoft technical liaison for Riverbed working closely with Riverbed product groups and Microsoft Office 365 and Azure teams.
  • Content development and management for Technical Marketing team.
  • Cross-team collaboration to develop focused content in ambiguous and rapidly changing environments.
  • Create and maintain demo platforms
  • Pre-Sales consulting with Fortune 500
  • Pre-Sales consulting with Fortune 500
  • Pre-Sales consulting with Fortune 500
05/2010 to 05/2011
Business Owner HillTechServices, LLC Bellevue, WA
  • Authored the first set of Office 365 Service descriptions for Microsoft (8 papers).
  • Created the Office 365 End User Training Kit distributed by Microsoft to Partners.
  • Developed and delivered high impact, relevant, actionable training on Office 365 for end users, professionals, companies and Microsoft Partners.
03/2007 to 05/2010
Worldwide Partner Technical Readiness Manager for Microsoft Cloud Microsoft
  • Developed and delivered technical readiness training, content, papers, and programs worldwide to Microsoft Partners and Microsoft internal staff for Microsoft Business Productivity Online Suite and Office 365
  • Facilitate the development and training of the Microsoft Partner program for cloud services as well as internally train Microsoft technical field personnel on cloud services.
  • Support Cloud ISVs with services integration and evangelism
03/2005 to 03/2007
IIS Sr. Technical Evangelist Microsoft
  • Prepared the world for IIS 7.
  • Created and ran the IIS7 Preview Program for Server product group.  Produced 9 special events involving key web hosters and enterprises worldwide that use IIS.
  • Developed and delivered IIS 7 worldwide roadshow - a million dollar award-winning project to deliver IIS training to web hosting companies worldwide
02/2002 to 02/2005
Owner And Operator IISTraining.com Boulder, CO
  • Sole Proprietor - Create and deliver the world's best training for IIS (Internet Information Services is Microsoft's web server built into the Microsoft server operating systems)
  • Awarded IIS MVP by Microsoft 3 consecutive years
  • Hundreds of articles published by Microsoft, TechMentor, Penton Publishing and others
Education and Training
Bachelor of Arts: Interpersonal Communications University of Oklahoma Interpersonal Communications with Honors
Activities and Honors
Office 365 MVP 6 Years.
IIS MVP 3 Years
Manage Microsoft Office 365 and Azure group on Linked-in with >16,000 members
Author of many magazine articles
MS Press Author for 2 books
Speaker at TechEd, Ignite, TechMentor, Windows Live, and others
This resume is created in 7 minutes.
Professional Summary
Skills
Work History
Uber Partner Driver, 04/2016 to Current
Uber HQ San Francisco, CA
Currently have completed over 6,500 rides with a driver rating of 4.96. Customer feedback includes the following:

Small Business Owner, 03/2010 to 12/2015
Fundy South Business Centre Ltd Yarmouth, NS
Small Business Owner, 01/1999 to 02/2010
Mailboxes Etc / The UPS Store Yarmouth, Nova Scotia, Canada
Senior Account Executive, 04/1998 to 11/2003
Xtra Document Solutions Dartmouth, NS
Senior Sales Account Manager, 02/1995 to 03/1998
Modern Business Systems Halifax, Nova Scotia, Canada
Education
This resume is created in 7 minutes.
Summary
Project Manager dedicated to identifying and cultivating team members' skills and talents to improve team performance and efficiency.
Skills
  • Process improvement
  • Risk management
  • Purchasing and procurement
  • Cost reduction and containment
  • Contract management
  • Relationship building
  • Microsoft Office Suite expert
  • Productivity improvement
  • Project development and lifecycle
  • Work flow planning
  • Superb time management skills
  • Management information systems
  • Cost reduction and containment
  • Unsurpassed work ethic
Experience
Independent Business Owner 02/2002 to 05/2014 Lewis Construction LLC Owner, Virginia
  • Delivered status reports to stakeholders for budgeting and planning purposes. 

Defined project deliverables and monitored status of tasks.
Served as the single point of contact for project scheduling and changes.

  • Managed team of [10]of professionals.
Managed a project budget of $200k to 500k.
Served as the single point of contact for project scheduling and changes.
Partnered with Aetna  Program Manager address Community Project.
Education and Training
Certificate of Completion: Project Management 2014 Technical Instute of America Ny City, NY, United States Course taught me the basics and the understanding of being a project manager. 
Coursework in Information Technology 
Operations and Quality Management coursework
Yellow belt certification: Six Sigma 2017 Technical/ Lean Six Sigma ONLINE, ONLINE Recieve certification in yellow belt six sigma. uNDERSTANDING and knouwledge of DMAIC of any project
Coursework in Business Communications and Management Information Systems
Strategic Leadership training

Bachelors Degree: Project Management 2020 Ashford University San Diego, California , United States Strategic Leadership training
Operations and Quality Management coursework
Coursework in Information Technology

Citification: Six Signa Grren Belt Certification 2017 Global Institute ISSGI Richmond, VA, United States I have taken the necessary courses and training, skills of the six sigma practitioner 
Yellow belt certification
Activities and Honors

Having the skills and mindset of a Project Manager for a great company. who bring lots of talent and expertise. Independently owned construction company. Managing project onsite. Keeping a close watch on sub-contractors, budgets, to negotiate contracts. A lot of community work for stakeholders. Class B Contractor License

Reference and point of contacts. Please feel free to contact individuals 
 
Scott Moule Program Manager at or via email ssmoule@aetna,com or
 
Joe Cssiati  
 
Tory Page Health Program Manager