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Professional Summary
Accomplished Administrative & Business Operations Management professional with an extensive background providing administrative support to Senior Executives, serving as the primary conduit in collaborating with organizational leadership in driving and maintaining enterprise alignment and sustainability. A savvy leader with the creativity and drive in building alliances internally and externally to define and achieve common goals, with a strong history of successful office, budget and cost management, team recruitment, program and project management. Passionate about establishing, nurturing and maintaining unwavering trust with colleagues & peers while instituting best-of-class operational initiatives as the standard by which all others are measured. KEY STRENGTHS Strong interpersonal skills Goal-oriented Articulate & detail oriented Extensive personal network Decisive Self-directed Resourceful Dedicated team player Result driven, consistent overachiever
Skills
Work History
04/2017 to 09/2017
Business Project Manager INTEL-TRUE VR – Santa Clara, CA
  • Planned travel arrangements for executives and staff.
  • Oversaw daily office operations for staff of 52 employees.
  • Supported CTO, VP Sales, VP Marketing through personal document management, calendar organization and collateral preparation for meetings Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Oversaw management and procurement of office inventory, furniture, administrative supplies and shipping costs.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Planned meetings and prepared conference rooms.
  • Created reports and correspondence.
  • Maintained an up-to-date department organizational chart.
  • Supplied key cards and building access to employees and visitors Created PowerPoint presentations used for business development.
  • Properly routed agreements, contracts and invoices through the signature process.
  • Complied and submitted expense reports through Concur.
  • Maintained and reserved the executive conference room calendar.
01/2016 to 01/2017
Division Head-Fund Development Officer LAZAREX CANCER FOUNDATION – Danville, CA
  • Designed, implemented and managed all Endurance fundraising activities as well as annual giving, endowment and special projects, and other related solicitations.
  • Created office systems to support all development projects and operations.
  • Communicated marketing, PR, and social media plans and accomplishments to verify alignment with senior management objectives.
  • Planned and coordinated small and large events, including gala, dinners, happy hours, picnics, workshops, grassroots and training's, boosted recruitment, fundraising revenue and awareness.
  • Tracked progress towards overall fundraising goal and provided incentives.
  • Coordinated and responsible of logistics for all endurance events, Ironman, triathlon and marathon nationally.
  • Developed and implemented strategies with the Volunteer Coordinator to promote the core mission to the community at large.
  • Reviewed the financial aspects of product development, such as budgets, expenditures and presented to the Executive Director to report to the Board of Directors and other agencies, and Board meetings as requested.
  • Analyzed contract performance for bids, budgets and forecasts.
  • Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.
  • Preserved brand integrity by monitoring the consistency and quality of marketing content.
  • Defined and tracked campaign effectiveness and adjusted strategies accordingly.Designed, implemented and managed all Endurance fundraising activities as well as annual giving, endowment and special projects, and other related solicitations.
  • Created office systems to support all development projects and operations.
  • Communicated marketing, PR, and social media plans and accomplishments to verify alignment with senior management objectives.
  • Planned and coordinated small and large events, including gala, dinners, happy hours, picnics, workshops, grassroots and training's, boosted recruitment, fundraising revenue and awareness.
  • Tracked progress towards overall fundraising goal and provided incentives.
  • Coordinated and responsible of logistics for all endurance events, Ironman, triathlon and marathon nationally.
  • Developed and implemented strategies with the Volunteer Coordinator to promote the core mission to the community at large.
  • Reviewed the financial aspects of product development, such as budgets, expenditures and presented to the Executive Director to report to the Board of Directors and other agencies, and Board meetings as requested.
  • Analyzed contract performance for bids, budgets and forecasts.
  • Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.
  • Preserved brand integrity by monitoring the consistency and quality of marketing content.
  • Defined and tracked campaign effectiveness and adjusted strategies accordingly.
01/2013 to 01/2016
Campaign Manager LEUKEMIA & LYMPHOMA SOCIETY – San Jose, CA
  • Managed and developed program staff of over 250 volunteers and 1000 participants and influenced-over $6 million in fundraising revenue.
  • Strategized and implemented seasonal marketing and recruitment efforts, insuring reduced and controlled expenses.
  • Designed and lead volunteer orientations and fundraising workshops.
  • Boosting recruitment, fundraising revenue and awareness.
  • Cultivated trust and leveraged volunteer relationships for the benefit of all LLS campaigns.
  • Planned and coordinated small and large events, including dinners, happy hours, picnics, workshops, grassroots and training's.
  • Coordinated and responsible of logistics for Northern California participants in Ironman, triathlon and marathon team's training's.
  • Provided highest level of customer service to participants and volunteers to ensure the best possible Team In Training experience.
  • Utilized public speaking skills on a weekly basis to energize, inform and motivate the teams.
  • Defined and tracked campaign effectiveness and adjusted strategies accordingly.
  • Traveled nationally and internationally with Team In Training.
01/2012 to 01/2013
Office Operations Manager XTREMIO-EMC – Santa Clara, CA
  • Instrumental in driving collaborative efforts across the enterprise owning accountability for accounting, billing, Human Resources, shipping, engineering, sales and technology business units.
  • Negotiated and documented contracts, standards and expectations with external corporate executives and third party consultants.
  • Oversaw management and procurement of office inventory, furniture, administrative supplies and shipping costs.
  • Responsible for community engagement and culture.
  • Oversaw daily office operations for staff of 15 locally and 200 global employees.
  • Supported CTO, VP Sales, VP Marketing through personal document management, calendar organization and collateral preparation for meetings.
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Managed executive calendar and coordinated weekly project team meetings.
01/2010 to 01/2012
Director of Sales & Operations MEDIABOOST – Sunnyvale, CA
  • Established trusted relationships with clients, presenting organizational products and solutions, delivering more than $6.5M in sales over the course of 13 months.
  • Developed an effective sales training initiative, increasing individual and organizational performance and productivity.
  • Created the Customer Service Department from the ground up.
  • Collaborated with Development, R&D, and Marketing on processes and deliverable, ensuring the active partner base in the vertical market was satisfied, profitable and retained.
  • Traveled nationally and internationally to meet with customers and deliver clear company messages.
  • Promoted from Office Manager.
  • Managed office staff of twenty five people, while developing, instituting and maintaining policies & procedures, hiring and firing and maintained oversight of all expenses for US employees and Israel office.
  • Responsible for creating company culture and community.
  • Created company's first employee manual including training and development.
  • Managed executive calendar and coordinated weekly project team meetings.
  • Oversaw daily office operations for staff.
Office Manager CCT JANITORIAL – Sunnyvale, CA
  • Primarily responsible for business office and all aspects of daily operations to include management of advertising campaigns and generating new customer leads through strategic marketing initiatives.
  • Responsible for and oversight for A/R, A/P, Payroll, and Inventory, Customer Support.
  • Travel Arrangements for both Customers and Owner, while budgeting, reviewing and approving office equipment and corporate requisitions.
  • Managed office staff of five people, while developing, instituting and maintaining policies & procedures, and maintained oversight of all expenses for more than 60 field employees throughout the Greater Bay Area.
  • Liaised with vendors to order and maintain inventory of office and field supplies.
Owner MUFFIN TOPS – Cupertino, CA
  • Owned, operated & created business as a start-up, designing and implementing the marketing and business plan.
  • Researched and analyzed market competition, and developed & tested innovative product selling only the tops of muffins growing the wholesale business to over $750K in sales.
  • Directed targeted marketing efforts that introduced new products and promoted product visibility.
Director of Sales WESTERN OFFICE SYSTEMS – San Francisco, CA
  • Directed & managed a sales force of 50 Sales Representatives in the copier industry and maintained responsibility for managing local offices & staff, including inventory & scheduling off site and on site training, and repairs.
  • Trained all incoming sales team members.
  • Developed quarterly and annual sales department budgets.
  • Supported the sales team in writing proposals and closing contracts.
09/2017 to 02/2018
Office Operations Manager Alpine Travel of Saratoga – Saratoga, CA
 Determined customer needs and provided world-class service to corporate, leisure, and group travel customers. Interacted with clients in person and via phone and e-mail. Booked airfare, cars, and hotels. Aided clients with matters regarding passports and visas. Developed knowledge and experience in all areas of operations for full-service travel agencies.
Planned and conducted formal training for newly hired and seasoned agents.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Researched and updated all required materials needed for firm and partners.
  • Responded to clients' questions, issues, and complaints in a timely manner and found appropriate solutions when needed.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Discussed benefits of and information regarding travel insurance with clients and ensured that they got the best rates.
  • Asked open-ended questions to better ascertain client needs and determine the best travel offerings.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Provided coaching, mentoring, and consultation to staff to enhance staff development.
Interests
ACTIVITIES AND HONORS , Jewish Federation of Silicon Valley, Women's Philanthropy Board Board Member, Chaired Women of Distinction Event with 460 attendees, and served in a Leadership Capacity on this event committee three years. Jewish Education Committee Chair - San Jose, CA US Masters Champion US 7 year National Synchronized Swimming Team Member US Olympic Team Member Athlete Representative to USOC
Education
BACHELOR OF SCIENCE: POLITICAL SCIENCE San Jose, CA
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Professional Summary
Personable Senior Project Manager successful at building strong professional relationships. Manages large and complex projects while maintaining high team morale and energy. Skilled mentor and mediator who excels at bringing out the best in team members. Works closely with business stakeholders to identify and develop appropriate scope, associated milestones and goals to address business needs. 2015 Differentiated Performance Award for leadership.
Skill Highlights
  • Risk management
  • RFP/RFA Strategies
  • Business process improvement
  • Budgeting and resource management
  • Business systems analysis
  • Identifying and managing risks
  • Agile/Scrum methodology
  • Managing multiple priorities
Professional Experience
Principal Business Project Manager 08/2015 to 02/2016
 Ciber, Inc (WellCare) Tampa, FL
  • Delegated stakeholder responsibilities with minimal disruption of primary role, define deliverables, manage scope, conduct status updates to executive leadership and ensure compliance with processes.
  • Managed 25 direct reports responsible for gathering business, functional and technical requirements covering 21 work-streams for Medicaid Expansion projects.
  • Instrumental in building trust and strong relationships with the customer to recover project that was failing and missing deliverable timelines saving the company $3-million in revenue.
  • Directed process improvements between the Business and IT.
  • Standard operating procedures, traceability matrices, status reports and startup guides developed at a savings of over $100,000 in planning for new line of business startup.
Senior Business Project Manager 10/2013 to 08/2015
 Tribridge Tampa, FL
  • Directed over $10 million of Microsoft Dynamics GP/SL/NAV projects at or under budget and time providing oversight of projects ensuring alignment to stakeholder scope and goals.
  • Created and directed best practice processes for project activities including those related to requirements management, change control, and user acceptance testing which led to a 40% cost savings on billable credits.
  • Provided training and direction to the business stakeholders on standards, methodologies, best practices and customer relations.
  • Responsible for escalation of stakeholder issues and used pro-active management to build relationships with IT management.
Senior Project Manager 01/2011 to 10/2013
 Stryker Medical Tampa, FL
  • Senior project oversight of 5 direct reports for launching new implementations for multi-million dollar projects.
  • Analyzed RFP and assisted with creation of proposal responses and Statement of Work upon contract award.
  • Managed execution for launching OrthoPad cloud-based EMR work-flow system for hospitals and doctors' offices throughout the United States at budget and on time.
  • Capitalized on industry best practices by proposing implementation of centralized IT Service Management solution that eliminated the need for multiple help desks which reduced Operations budget by 45% the first year alone.
IT US Project Manager IV 07/2007 to 01/2011
 PricewaterhouseCoopers Tampa, FL
  • Managed multiple Web, Tax, Sarbanes-Oxley Compliance, Real Estate, Finance, and Accounting projects with budgets at $3 million and higher using Agile and SCRUM methodologies.
  • Boosted on-time deliverables by developing an Agile Release Management Process which brokered collaboration between cross- functional stakeholders and IT leadership resulting in 65% reduction of missed delivery dates.
  • Managed deploying over 500 Enhancements and 600 Production Issues for Global Back Office Systems with a savings of $200,000 from the previous year.
  • Managed delivery for Finance unit $150k under budget by developing a user-interface to allow content updates without IT involvement, a yearly cost savings of $75k.
Education and Training
Business Management and Computer Science University of Maryland
Certified Six Sigma Green Belt Certified Lean Six Sigma University of Villanova
Skills
Agile, business process improvement, business systems analysis, change management, Microsoft Dynamics, SharePoint, Oracle, SaaS, RFP/RFA management, SCRUM, Six Sigma
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Director of Application Development

  Dynamic, versatile, hands-on leader who spearheads challenges by developing and leading teams to design and  implement technology solutions that align to the strategy and meet or exceed the business and IT objectives.

Delivery ~ Strategy ~ Organization
Hand-picked by Senior leadership time and again to turn around under-delivering & under performing strategic initiatives; accomplished leader known for solutions driver who bridges the gap between business and technology with expertise in managing solutions for complex programs, within multiple concurrent projects.  Delivers on results; on time, on budget and on strategy.   
Areas of Expertise
  • Client
  • Customer
  • Claim
  • Risk & Issue Management
  • Cost/Benefit Analysis
  • Vendor Management
  • Agile & Waterfall Technologies
  • Stakeholder Management
  • Conflict Management
  • Staffing & Resource Management
Professional Experience
Director, Application Development 06/2011 to Current CIGNA HEALTHCARE Bloomfield, CT

Flexible Benefits
Responsible for the strategy and launch of new Unified Product Platform, which is a suite of tools to manage products, packages, plans and client information.  The Unified Product Platform is a vendor purchased tool that supports Cigna's Enterprise Product and Growth strategy targeting  to increase Cigna's ability ideate new products as well as the flexibility and speed to market.  It will also provide a single enterprise product source of truth to support the Sales process. 
  • Defined application architecture strategy and road map to meet line of business needs; while increasing automation between consuming applications to relieve manual interfaces between product areas; creating operational efficiency and gains.
  • Managed a $8 million delivery budget, with  matrix oversight in Enterprise Product Solutions, Vendor, and internal Cigna IT delivery and maintenance.
  • Re engineered vendor policy to enhance quality assurance and to identify risks and issues at earlier stages during the project; manage contracts for Vendor including user interface development, hosting, IT operations and IT applications development.
     
    Client & Customer Solutions Data Management
    Accountable for the technical solution and delivery of data warehousing and integration or all Cigna's Product/Plan, Customer/Coverage and client data for Medical business; supporting some of Cigna's major initiatives in support of the Growth Dimensions strategy.  
    • Delivered solutions to support both strategic and tactical deliveries under a $10 million budget, on time, and under budget by $1.5 million.  This was achieved by evaluating technology and infrastructure  and determining the right solutions for business needs.
    • Led a staff of System Architects, Systems and Business Analyst, Project Managers.
    • Reorganized team to streamline delivery by defining and implementing a strategy to move from waterfall delivery to agile; 100% agile within 9 months. Increased productivity by 30% in one year through restructure of team.
     
    ​Informatics & Analytics Analysis
    Oversaw the Systems and Data Analysis  and key contributor and mentor for a team of up 85+  Analyst resources for the Informatics Technical Solutions Group.
    • Directed all analysis resources, and project plans for major scalable enterprise solutions supporting $35 million  portfolio, with the unique ability to drive transformational change in both business and technology leadership roles.  
    • Consulted in the introduction of the Data Science role/methodology and approach to expose existing resources into the Big Data strategy; limited roll out in first phase.
    • Streamlined the analysis process and approach reducing resource overhead by 15%.
     
    Systems Analysis & Integrated Technology​

    Responsible for delivery of solutions leveraging integrated technologies in support of business strategies for enterprise initiatives around: compliance and mandates and Cigna's customer and provider experience.

    • Spearheaded cross-functional compliance delivery initiative to ensure the Medical Loss Ratio provision met; reducing Cigna's financial exposure by 10%.
    • Provided systems analysis for projects of up to $15 million that included requirements, success criteria, milestones, Key Performance indicators (KPIs), and Work Breakdown Structures.
    Systems Analysis Manager/Project Manager 03/2009 to 05/2011 CIGNA HEALTHCARE Bloomfield, CT
    Managed a team of Systems Analyst resources involved in several multi-million dollar project portfolios in order to execute against enterprise initiatives that deliver strategic functionality to enterprise solutions. Leadership responsibilities included leading the Business/Systems Analyst resource through the software development lifecycle, implementing organizational best practices, working with business partners understanding business process and workflows to ensure business needs are identified and systems built to meet the needs.
    • Have established multiple initiatives to drive business value by improving quality and timeliness of project deliverables as well as enhancing the skills of Business/Systems Analyst team. Initiatives include implementing core analyst methodologies and tools that unify processes and standardize.
    • Produced and managed project timelines, scope, funding and budgets at the project level and/or program level. 
    Business Project Manager 10/2007 to 02/2009 VOYA Windsor, CT
    Led all project management activity for acquisition activity in Voya's external web portals, including Participant, Sponsor/Third Party Administrator and Producer sites. Was responsible for managing and executing project life cycle for enterprise, compliance and conversion projects.  
    • Effectively partnered with business owner and technology partners to meet all project deliverables, assess business risk/issues that could impede projects' success and provide clear directional guidance for resolution
    • Managed and facilitated all communication, training and requirements sessions across all lines of business; Retirement Services, Variable Life and Variable Annuity to ensure consistency across the enterprise.
    • Developed and implemented projects management office practices, standard project methodologies and managing Retirement Services projects.
    Accomplishments
    Completed the Cigna Information Technology Leadership Program (ITLP)
    Cohort 2, October 2016
    Education
    Bachelor of Science: Mathematics (Statistics) North Caroline Central University Durham, NC

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