Call Agent resume examples

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Skillful Call Agent resume

Kaitlynn Wilfong
Summary
I am a current, full-time student with Jefferson College where I am pursuing my Associates Degree and plan on transferring to a University to further my education. I have had previous customer service/relations/sales experience in one of the toughest fields of sales, telemarketing. 
Highlights
  • Organized
  • Time management
  • Excellent multi-tasker
  • Strong communication skills
  • Flexible schedule
  • Internet savvy
Accomplishments
  • I competed in Future Business Leaders of America's national competition. I took lengthy and time-limited tests on subjects including business law, accounting, and business ethics. I scored first and second place in two categories in districts, which gave me the opportunity to advance to the state level. 
  • CPR Certified
  • ServSafe Certified
Experience
Dietary Aide 06/2016 to 01/2017 FountainBleau Festus, MO
  • Assisted in meal preparation
  • Assured a healthy, happy, and clean dining experience for all residents
  • Engaged with residents to create lasting healthy relations 
  • Completed training to become a registered feeding assistant
Call Agent 03/2016 to 06/2016 The Pisa Group Festus, MO
  • Provided friendly and polite customer service
  • Engaged with several angry customers due to cold-calling
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  • Learned specific techniques to calm angry customers and diffuse the situation
  • Entered data regarding clients, updated client information and collected customer's telephone numbers and address. 
Education
High School Diploma 2016 Hillsboro High School Hillsboro, MO
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Job-winning Call Agent resume

Frida Esquivel
Summary
Seeking to obtain a responsible position as a Phlebotomy Technician in a facility where my knowledge and skills can be utilized as well as enhanced. Comprehensive understanding of compliance and safety standards. Driven to provide empathetic patient-focused care. 
Certifications and Licenses
Certified Phlebotomy Technician 
BLS & First Aid Certified 
Skills
  • Venipuncture & capillary puncture
  • Blood collection & handling safety
  • Blood specimen storage
  • Patient & donor care
  • Bilingual - Fluent in English & Spanish 
  • Efficient & reliable team player
  • Detail oriented
  • Strong interpersonal skills
Experience
Olive Garden Gainesville, GA To-Go Specialist 11/2016 to Current
  • Provide excellent customer service, answering questions about menu items and discussing catering information. 
  • Prepare food items and drinks ensuring accuracy. 
  • Assist catering team with orders.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Communicated clearly and positively with co-workers and management.
  • Quickly and efficiently processed payments and made accurate change.
Carter's Inc Braselton, GA Bilingual Call Agent 10/2015 to 10/2016
  • Assisted customers with placing orders over the phone. 
  • Managed order issues via chat, phone and email. 
  • Translated for customers in escalated situations. 
  • Worked closely with management to ensure high customer satisfaction. 
Uni Taxi Inc Gainesville, GA Administrative Assistant 11/2012 to 12/2014
  • Answered calls and dispatched them to the appropriate taxi drivers. 
  • Created business contracts. 
  • Sent out and organized invoices for services to partner companies. 
  • Translate for Spanish-speaking customers. 
Education and Training
Allied Health Science (Currently Attending) Lanier Technical College, Gainesville, GA, USA
Certified Phlebotomy Technician 2017 North Georgia Nursing Academy, Flowery Branch, GA, USA
  • Performed over 200 sticks during Extern at The Longstreet Clinic in Oakwood, GA. 
High School Diploma 2014 Johnson High School, Gainesville, GA, USA
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Top Call Agent skills

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Experienced Call Agent resume

Willie Triplett
  • www.facebook.com/willietriplett1
  • www.linkedin.com/in/willie-triplett-390ab268
Professional Summary
Pursuing an entry-level career for an Administrative position to utilize my medical terminology, critical thinking skills, and professionalism. A levelheaded health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in the importance of companionship and support in patient care. Excellent communicator with 2 years in a demanding call center environment as a Customer Service Representative.
Skills
  • Patient-focused care
  • Team Building Skills Trustworthy companion
  • Typing Skills 30 WPM Compassionate
  • Wound care specialist Compassionate caregiver
  • Committed team player Efficient and reliable team player
  • MS Windows proficient
  • Strong client relations
  • Self-motivated
  • Strong verbal communication
  • Powerful negotiator
  • Team leadership
  • Data management
  • Client assessment and analysis
  • Team leadership
  • Training development aptitude
  • Quick learner
  • Local/state health laws knowledge
Work History
SYKES Corporation Call Agent | Tamp, Florida | March 2018 - Current
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Assisted customers with food selection, inquiries and order customization requests.
Central Payment Merchant Solutions Consultant | San Rafael, CA | January 2018 - Current
  • Responsible for creative design for prominent credit card processor machines .
  • Performed initial client assessment and analysis to begin research process.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Assisted various business groups with document organization and dissemination during acquisitions.
Pinnacle Food Factory Food Handler | Imlay City, MI | August 2013 - May 2017
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Pleasantly and courteously interacted with customers.
  • Assembled food orders while maintaining appropriate portion control.
  • Verified that prepared food met all standards for quality and quantity.
Antolin Incorporated Hi Lo Driver | Howell, MI | February 2016 - February 2016
  • Located proper slots on storage racks and set pallets in place with forklift.
  • Completed daily forklift safety checklists.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Moved pallets of merchandise using electric forklifts and electric pallets.
  • Received cargo by lifting and moving it using hand trucks and pallet jacks.
Flexible Staffing Assembly Worker | Howell, MI | October 2015 - December 2015
  • Inspected and tested components, assemblies and power tools.
  • Disassembled, reassembled and corrected changeover.
  • Verified part Numbers and placed parts in appropriate shipping containers.
ASI Packaging Inc Assembly Line | Flint, MI | May 2015 - July 2015
  • Built containers and pack parts in accordance with detailed packing specifications.
  • Observed all safety policies and procedures.
Infinity Employment Group Inc Recycling employee | Fenton, MI | June 2014 - September 2014
  • Performed initial client assessment and analysis to begin research process.
Johnson Controls Automotive Material Handler | Suwannee, GA | February 1996 - August 2001
  • Obtained appropriate tooling and fixtures.
  • Disassembled, reassembled and corrected changeover.
  • Built containers and pack parts in accordance with detailed packing specifications.
  • Recognized and reported defective material and equipment to shift supervisor.
  • Verified part Numbers and placed parts in appropriate shipping containers.
  • Observed all safety policies and procedures.
Dominion's Pizza Supervisor Team Lead | Mableton, GA | July 1995 - January 1996
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Monitored and evaluated personnel performance to complete opening  To closing  reviews, recommend advancement or address productivity concerns.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
Wilson Rd AIS Home Direct Care Worker | Clio, MI | September 1991
  • Provided physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
  • Reviewed patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.
  • Updated patient log at the end of each work shift to record the patient behavior to provide the nurse accurate assessment.
  • Answered the patients' calls signals daily, signal lights, bells, or intercom systems to determine the patient's service need.
  • Provided pre- and post-operative care.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Education
Associate of Science Health Administration Colorado Technical University Colorado Springs, CO | 11/2016 Concepts in Healthcare Organizations examined the principles of financial and practice management and administrative medical office administration Fundamentals of Reimbursement in Healthcare examined finance, regulations, processes and methods that are involved with healthcare reimbursement and how they impact one another. Medical Terminology analyzed the language of healthcare medical words that provide a systematic learning structure
Associate of Applied Science HIPPA for Healthcare WorkersAmerican Nursing Credential Commission of HIPPA Colorado Springs, CO | 09/2016
Bachelor of Science Health Information Mangemnet Davenport University Flint, MI
Associate of Science Business Administrative Baker College Flint, MI
Accomplishments
  • Concepts in Healthcare Organizations examined the principles of financial and practice management and administrative medical office administration.
  • Fundamentals of Reimbursement in Healthcare examined finance, regulations, processes and methods that are involved with healthcare reimbursement and how they impact one another.
  • Medical Terminology analyzed the language of healthcare medical words that provide a systematic learning structure ADMINISTRATIVE SUPPORT Updated patient log at the end of each work shift to record the patient behavior to provide the nurse accurate assessment.
  • Answered the patients' calls signals daily, signal lights, bells, or intercom systems to determine the patient's service need.
Acaedemic Training

Concepts in Healthcare Organizations examined the principles of financial and practice management and administrative medical office administration.
●Fundamentals of Reimbursement in Healthcare examined finance, regulations, processes and methods that are involved with healthcare reimbursement and how they impact one another.
● Medical Terminology analyzed the language of healthcare medical words that provide a systematic learning structure

Additional Experience Highlight
  • Provided physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising Reviewed patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet. Administrative Support Updated patient log at the end of each work shift to record the patient behavior to provide the nurse accurate assessment Answered the patients' calls signals daily, signal lights, bells, or intercom systems to determine the patient's service need.
Certifications
Medical Terminology CPR/First Aid certified Time Management Feeding assistance expert
References
REFERENCES ABranch@coloradotech.edu ANecaise@coloradotech.edu CIsom@coloradotech.edu
Affiliations
C.T.U (Colorado Technical University) Alumni
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