Dedicated and motivated professional in Computer Information Systems Administration with a demonstrated work history in Network Administration, Network Security and Technical Support.
Skilled in Routing and Switching, Microsoft Server 2012/2016, Microsoft Exchange, Skype For Business, Active Directory, DNS, DHCP, Network Security, Linux/Unix, EtherNet/IP, Computer Hardware, Troubleshooting and Customer Experience.
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Perceptive bilingual employment specialist passionate about helping others reach personal and professional goals. Highly skilled at customer service and networking to build vital relationships with leading area employers. Strategic when placing clients in rewarding jobs based on skills, interests, and abilities. Successful at coaching clients on resume writing, interviewing, time management and teamwork.
Take a look at the most common Call Center Agent skills, don't hesitate to use them in your resume to catch recruiters' attention.
Respond to heavy volume of live chat, calls and emails from customers.
Answer basic and complex inquiries about orders, returns, refunds, policies, and technical issues.
Exceed customer expectations by providing outstanding customer service and resolutions to irate customers.
Process customer financial adjustments accurately and efficiently.
Meet and exceed CSAT, quality monitoring, productivity, and adherence goals.
Process, sort, and log incoming and outgoing mail to appropriate department.
Prepare, review, and organize account applications, loan documents, and miscellaneous documents into electronic document system and physical files.
Respond, log, and track authorized user requests for physical and electronic file and document retrieval.
Prepare records for off-site storage.
Process payoff checks and release titles.
Multi-task and constantly adjusting schedule according to business needs in a time sensitive environment.
Demonstrate attention to detail and accuracy, quick analysis, and resolution, and ability to prioritize tasks to determine escalation in order to meet audit requirements.Assisted periodically to special projects that included data or information research.